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Unit access hours and office opening hours at Shurgard

You can access your belongings yourself every day from early in the morning until late at night. And if you want to see the manager of your Shurgard location – perhaps to move in or out, or to change unit – they’re on site every day during office opening hours.

Access 7 days a week

You can access your unit:

  • between 6am and 11pm (some Shurgard locations might have slightly different access hours, see your location page for specific access hours)
  • 7 days a week
  • 365 days a year

This level of access sets us apart from our competitors, many of whom only allow access during office hours and can charge a fee for visits outside these times.

Use your individual PIN code to enter the facility and your key to open your unit.

If you need to access your Shurgard unit outside these hours, talk to the manager at your location – they may be able to help.

When are the on-site managers available?

Our on-site managers are at our locations:

  • Monday to Friday – 9am-6pm
  • Saturday – 10am-4pm
  • Sunday – 10am-3pm

Offering excellent customer service, they’re knowledgeable and keen to help. During these office hours they can:

  • answer your questions
  • sell you boxes and packing supplies
  • accept rental payments
  • advise you about transferring to another unit if you now need more or less space

Access on public holidays

You can access your unit yourself on public holidays.

Meanwhile, our on-site managers have slightly different working hours on public holidays.

See our office opening hours during public holidays.

Telephone support

We’re available at the end of the phone to offer advice and take the stress out of your move. You can:

  • call us free on 0800 368 0420 to speak to one of our self-storage experts who can help you choose a unit, find special offers, or answer any questions
  • call your on-site manager for any questions about the facility and your unit, or to make arrangements: find their number in our list of Shurgard locations

Our phone lines are open:

  • Monday to Friday – 9am-6pm
  • Saturday – 10am-4pm
  • Sunday – 10am-3pm

Ready to book your storage unit? Some units are £1 for the first month*

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