Reviews of Shurgard Wokingham

Covid-19 update: Our stores are open. Contactless rental remains possible. More info on our protective measures »

✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
FOR EVERY MOVE IN LIFE
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Self-Storage at Shurgard Wokingham
Storage units from €1 for the first month's rent. No minimum stay.

CUSTOMER REVIEWS

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(4.8) based on 325 reviews
Date
Platform
Rating
Feedback
Google
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I highly recommend this self storage,
I had a great service from the employees of ShuRgurd Kensington branch, big thanks to Kia who has always been outstanding in any situation I had.
Google
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Google
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Kemi serves her customers very well, I'm impressed with her! 💯
Google
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Really happy with the fantastic customer service by the team at kensington Mena was very pleasant and helpful through out my time usin Shurgard I would 100% recommend
Google
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Thanks Mena for your help - it was very efficient and everything was explained very well before move in.
Google
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Great service and absolutely no problem. It was super easy!
Google
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Annette, Kate, Mena were all lovely helping us get set up with our storage unit!
Google
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Annette was super efficient
Google
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Annette was very helpful today. Thanks
Google
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Excellent customer service from Annette and also Ahmed. I would 100% recommend Shurgard in Kensington
Google
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Had a really pleasant and smooth experience from enquiring to booking my own unit within a day. Everything was made possible because of Mandy (Gypsy corner) and Mena (Kensington). Mandy helped me to find an appropriate place according to my needs and Mena helped me to set up my account with Shurgard in no time!!! Both provided an excellent customer service. Thank you guys, I really hope you get a pay raise :)⭐️
Google
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Thank you to Mena at helping me decide between storage facilities, I was on the hunt for reasonable prices near me and she really made the entire process so much simpler. its great !
Google
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Really pleased with the excellent customer service I received upon arriving to only buy a few boxes Mena was very attentive and helpful throughout!
Google
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Gotta give Kemi 5-stars. Easy to do business with, super flexible. Thanks for taking care of us!
Google
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Annette and mena
Google
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Great service and lovely staff! Super easy, quick and helpful! Recommend anyone to come and store their stuff here!!
Google
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Josh has been very helpful and efficient in helping us finding an interim storage solution at competitive price, while we were moving between addresses. Super friendly service.
Much recommended! Thanks Josh!
Google
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Feefo
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Made it very easy
Google
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Google
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Thank you Kemi !
Google
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All process was very smooth and quick, from start to end in less than 30 min. Kemi was great, she explained the process in simple way, showed us around and was very attentive and smiling. Thanks a lot!!!
Google
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Excellent support form Josh today. Was actually booking for a different branch however Josh was so helpful, answered all my questions and completed all the paperwork with me. Many thanks
Feefo
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First class.

Everything was explained well. Had no problems what so ever.
Google
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We had a wonderful experience on 12 June 2021 at this branch because of branch manager Ms Annette. We had to move a very heavy oven that weights more than 100kg and the manager Ms Annette has gone the extra mile to help us getting this oven moved. Many thanks Ms Annette for all your help and support.
Regards
Sam Removals
Google
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Cannot recommend this storage unit highlight enough all thanks to Josh and Steven who were outstanding. They went out of their way to make the whole experience of hiring a unit as easy as possible for me and I cannot thank them enough. Honestly they made my day and I am so grateful that they went above and beyond to ensure a happy customer!
Google
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Google
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Annette and Joshua were very helpful and had a great experience.
Google
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Annette was fantastic and went beyond to help us remove a few things from our storage!
Google
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Excellent service from Annette.
Google
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Google
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Super efficient and easy process getting my unit and loading everything in. Kia quickly had the paper work ready and showed me to the unit and how the lock and keypads worked, and how to get in and out after office hours. Shurgard feels very safe and clean, and Kia who works there was extremely helpful, polite and relaxing in a stressful situation. 5 stars to Kia and Shurgard Kensington!
Google
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Kemi was particularly helpful! Amazing service and a great facility. Would recommend
Google
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Mena is extremely helpful. Thank you for making everything crystal clear
Google
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Top 5 stars to mena for helping us through the process
Google
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Kemi at North Kensington Shurguard was pleasant and detailed with her demonstration of storage facility potential. High quality service 👍🏼 5⭐️
Google
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Google
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Kemi gave me peace of mind when I was experiencing difficulties paying my bill online she came up with a great solution thank you Kemi, Thank you shurgard
Google
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Kia and Josh were amazing. Courteous, helpful, went through everything in detail,helped me through the entire process , I would highly recommend them.
Google
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Went in to buy packing materials this morning. Mena provided us an impressive service savings us money along the way she went above and beyond by giving us a tour of the storage facility too so we will definately be coming back in the near future. We highly recommend
Anonymous
Feefo
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Efficient, friendly and helpful service. Everything clean & tidy. Easy access; cameras and access codes for security.
Google
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Mena was very helpful as she assisted my transition from another storage.
Storage is easily accessible and secure.
Google
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Hi Kem!
Thank you for the 5 star excellent service in helping me find the right storage solution for my business needs and how I can save money too.
I have no hesitation in recommending you and your team in being able to advise and provide the right storage needs for friends and small businesses in the area.
Keep up on he good work.

Many thanks !
Harry Hand
Google
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5 stars phone service from mena she was polite, professional and very knowledgable I would highly recommend
Google
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I couldn’t have wished for a more professional, efficient, helpful and pleasurable experience dealing with what can be a stressful time - moving. Kia at Kensington was 5 star plus !!!! Thank you! Would highly recommend!
Google
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Straight to the point fantastic service thank you mena
Google
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Superb service mena!
Google
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Google
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Kemi services was excellent
Feefo
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wiuld use agan
Google
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Great value for money and the phone service was excellent, the lady Mena was so attentive at arranging me storage at such short notice
Google
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Delighted with the service mena was very helpful
Google
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Better price then other options. Easy to organise. Kia was very helpful.
Google
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Google
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Google
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Feefo
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Quick checkin, friendly and informative staff. Clean unit
Google
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The attendant was very helpful and the service was incredible.
Google
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Excellent service from Kia, very professional and friendly. Explained the set up and details of how it all works really clearly.
Google
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Kia was very helpful and knowledgeable, he made the process very simple, fast and easy. I have used Shurgard a number of times and the Kensington branch seems to be the most organised and efficient branch.
Google
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Google
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Delighted with the professionalism and attentiveness from mena I called to compare prices and come to find shurgard has won me over not just with the prices but service too!
Google
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Superb service mena
Google
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I’m really satisfied with the service I got from mena this morning she really went out her way to help me sort out removals for my move after having so many delays Thank you mena!!
Google
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We were very impressed by the extremely helpful service provided by a young lady called Klemi at Shurgard, North Kensington, this morning.
I had cut my finger and had some blood on my face mask so Klemi kindly gave me a plaster and a clean mask.
Klemi explained how to access the storage space we had taken and answered all our questions about packaging etc.
Truly 5-star service !!
Google
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Really helpful staff, I had a unit taken out last year with these guys but unfortunately had to cancel after one month for personal circumstances and Kia was extremely helpful and understanding towards me, however this summer I will be looking to finally rent a new unit for long term, and I’ll definitely be returning to these guys. Overall amazing customer service and a great team, can’t recommend them enough ⭐️⭐️⭐️⭐️⭐️
Google
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Im so pleased with the phone service at Shurgard lady Mena was super polite and friendly she really deserves the recognition x10stars
Google
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Mena was brilliant at helplin us today! Would highly recommend it
Google
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Kia was really professional and kind well explain everything in details. Good service
Google
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Google
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Mena thank you for helping in finding the best solution at short notice
Google
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Superb phone service mena!
Google
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Kia at Shurgard was knowledgable and super helpful and efficient. Thanks!
Google
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Used many storages in the past and they do not compare in pricing with Shurgard £1 first month is just WOW the customer service I received by Mena was even better cannot fault not 1 thing. Highly recommended
Google
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Made a reservation online I can really say shurgard is great value for money and the customer service was excellent too! mena was so helpful
Anonymous
Feefo
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Excellent service and price

Due to last minute house moving plans, Shurguard provided an excellent service and price.
The advisor who we initially spoke explained everything well and called back when he said he would.
The assistant at the facility was very friendly and explained the process clearly to us newbies
Google
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5star service by mena really grateful for the support!
Google
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Fab customer service by mena thank you for going above and beyond in making moving such a breeze
Google
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Great service and support by Kia! Thank you
Anonymous
Feefo
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Karen (Wokingham branch) has been extremely helpful with queries and changing units at short notice. Would recommend Shurgard
Feefo
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Easy

Super easy to book in and access the storage.
Anonymous
Feefo
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recommended

Easy and quick book - very friendly staff - good storage location and size
Google
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Never Gonna Give you Up
Google
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A temporary move out for renovation is stressful at the best of times Mena made such a a difference to the experience. She was proactive in advising us about the unit we had been assigned so we could make a change (given our needs it would have been a challenge). She gave us a good impression and was so helpful I was really impressed. We have just checked in a at Shurgard so will have to give a review later o that but 5* for Mena.
Google
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Google
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10 stars customer service Mena was great at helping me around today with me moving and so much I have going on it lifted a lot of stress our backs AMAZING shurgard!
Google
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Google
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Great service. Kia was very helpful and efficient.
Google
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Prompt response and helpful initial contact from Kia
Google
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I used to be a customer at Shurgard and have been waiting for my refund ! a lovely lady answered the phone Mena I spoke to her she and explained how it all works I was not easy at the beginning I must admit but she was so patient and understanding that I have to be nothing but thankful for her service its made my day
Google
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Hi kemi you a star.
Google
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Really pleased with the prompt help I’ve gotten finding right size storage in such short notice, thanks to Mena for making the process so quick and simple
Google
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Great customer service from Kemi
Google
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Great customer service from Mena who helped me get set up with a storage locker at short notice, she answered all my questions and was really knowledgeable about all Shurgard’s services and procedures.
Highly recommended
Google
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Kemi was very helpful in getting me into my new storage, thanks!
Google
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Google
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Very friendly and helpful staff,Mina initially set me up with a unit and was great.
I just phoned them with a query and In Mina’s absence,Kia made everything very easy for me to understand.
Place is well maintained and spotlessly clean,whole team are very good.
Deserve more than 5 stars ! 10/10
Google
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Feefo
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Quick and easy to organise, very happy with service.
Google
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Kemi offered fantastic service and made the process as easy as can be!
Google
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Really grateful with the service I received today from mena over the phone answered all my questions and put my worries to rest!
Google
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Thank you mena for helping with my transfer over the weekend 5 star amazing amazing service
Google
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Feefo
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Fantastic

Really easy to do, super helpful staff
Google
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Google
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After helping my friend transfer storages I was having a small issue with the trolleys but spoke to Mena and she was so polite and helpful, turned my day around for the better! thanks for all the help
Google
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Called to inquire about storage and received exceptional service it really made day thank you so much Mena!
Google
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I highly recommend Shurgard to anyone looking for efficient and secure storage Mena was so helpful and informative when I inquired I can honestly say I had a pleasant experience with Shurgard
Google
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After many years of using this facility I now have moved on but would recommend the place and team including Komal who dealt with my balance refund.
Google
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Kemi gave extremely supportive information when I was looking for appropriate storage for my mother’s furniture and other items. This support was magnified by her call-back later in the day. Many thanks
Google
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Had great service just now with Komal, i was explained everything and all the fees were justified as well. I am yet to check in but still very happy and satisfied with the signing up!
Google
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Google
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The service is really good. Kemi has made the process significantly easy for me
Google
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I enjoyed my experience a lot . Mena was so professional and helpful and I would recommend this to others.
Google
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Google
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Really happy with the customer service I got from mena. I feel really good knowing I can trust Shurgard as a storage facility specially since the team are well experienced and knowledgeable! really know their stuff
Would definitely recommend !
Google
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I move my things into Shurgard for 2yrs now was a very easy and efficient process. Tim and Shane's are very helpful and my goods are very secure in the storage am very happy with the service and the help rendered during this perdemic.
Google
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Mena was amazing at helping me!! Will definitely recommend!!
Google
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Google
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A great experience using this storage. A very supportive and friendly staff especially Kemi, who was very helpful to found right unit for my stuff.
Google
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Excellent customer service from mena made my life easy today. Came in annoyed left the store with a smile thanks for that chat ximena.
Google
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Mena offered incredible help and outstanding customer service. I felt so welcomed and every issue I had dealt with promptly and efficiently. I had huge issues with invoices and she went above and beyond to help me every step of the way!
Google
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Really happy with the help I got today from mena very knowledgable and understanding this is my first time using storage and she answered all my questions and put my worries to rest
Feefo
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Very straightforward process

Helpful staff, easy flexible booking process. Storage facility very secure. Reassured that my belongings are safe.
Google
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I was helped by Mena . She was polite helpful and efficient. Kensington is always a dream when using . It’s quiet civilised and easy to use . Bliss and stress free for loading storage from your car which could be a chore . This was not .
Google
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Kia was really helpful in finding me the right space at the right price.
Google
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A very professional and detailed service with everything and every detail a client needs. Please keep up the beautiful and good work

I therefore, strongly recommend Shurgard Self Storage for all your storage needs and requirements.
Google
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Google
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I checked in to Shurgard Kensington yesterday. It was a very simple process and after some minor confusion (on my part!) I was very kindly helped by Kia to find the right and most appropriate space - having been shown a few options. It was an excellent service throughout and would definitely recommend using this facility! Thanks also to Kia who was there working on the day and was very helpful and explained everything thoroughly.
Feefo
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Storage Requirements

Excellent customer service, very clean and secure storage facility. Pleasure to do business with.
Google
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Kia was extremely helpful
Google
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I spoke with Kia today as we were having difficulty trying to purchase storage boxes in large quantities from the Neasden branch. Kia was extremely helpful in sorting this out for me. Kia was very professional and I would recommend him as a staff member. Thank you.
Google
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Thank you Mena for great help!
Google
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I would 100% recommend this storage facility to anyone looking for a professional and quick service I had issues in the past with other facilities due to their lack in knowledge but the team at kensington are great special thanks to mena!
Google
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Mena was really helpful she was really good at making everything clear with my contract great service
Google
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Kia's attention was super kind. He was very available in solving every problem I had. Thank you Kia! amazing service from him!
Google
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Matthews took his time to show us several units in various sizes to help find the right one for us. Everything explained before signing up. Safe secure and straight forward.
Google
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I checked Shurgard website to locate a facility near my area Kensington, London. After my initial online query, I was immediately contacted by Kia from Kensington branch. Kia explained how it works to use Shurgard storage facility. He also helped to find a solution suitable to my needs. Contract documents were explained before I signed. I had no confusion re opening timings, payments, cancellation policy etc. when I signed the contract. Kia was polite, helpful and careful re Covid-19 procedure.
Google
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Fab service would definitely recommend mena was really helpful and patient in explaining how it all works specially since its my first time using storage
Google
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Google
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Friendly and efficient service, would definitely recommend to others.
Google
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Google
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Really impressed with the service I received today during this stressful time it really made things much easier for me a special thank you Mena for all your help!
Google
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Kia was helpful
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Special thanks to kia
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Kia was very friendly, knowledgeable and professional in dealing with my many questions and requests. I’m so impressed
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Kemi was really brilliant and super helpful whilst helping me book and find an appropriate storage space.
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Great service, special thanks to Sanket for helping me timely.
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Kia was super helpful during stressful time and made moving a bit easier. It was explained very simply what are the terms and they are reliable and give their best to accommodate your needs. Definitely recommend
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Store manager at Kensington is helpful, polite and happy to explain the process and contracts clearly making the whole experience easy. Happy I choose Shurgard.
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Kemi welcomed me very warm and she was so positive. Also she explained everything about storage and how it’s working. You need to employ more persons like Kemi.
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Wonderful customer service at Shurgard, Kensington. We have been customers for over two years and been impressed by how extraordinarily efficient and helpful they have been. Mena, in particular, is a joy to deal with. This facility is very clean and well run with a large choice of affordable storage in the hear of Ladbroke Grove. We have used several storage companies in west London and this is by far the best and the one we will return to. Mena, Kia and Lee make a great team who deliver excellent customer service and are a credit to the company.
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Kemi was very helpful in helping me through the various storage options available to select the best unit and plan for my requirements
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Went here to store my stuff and I was met by Kia who has been really helpful, professional and easy going. Thank you.
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Kia gave very helpful and professional service.
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A big thank you to Kia who really went the extra mile to make my move in effortless and explained everything clearly
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Very good customer service.
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Great service at good price
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Excellent friendly service. Knowledgeable staff with good communication skills.
Will definitely use again in the future.
Thanks!
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If I can give 10 stars I would! The entire process has been efficient, seamless and unbelievable easy all because of the staff at Shurgard Kensington. My previous experience with storage companies have been awful (and trust me I've dealt with a lot of them in London and internationally) but Shurgard is completely opposite of this.
From the start, I spoke to Ahmed who has been super patient, understanding and clear about what I needed to do to move into a storage unit and everything was completely transparent, from insurance to pricing, so I knew exactly what to do and what to expect (who likes to be surprised right in a middle of a pandemic?). Upon arrival on my move-in day, I was greeted with two very friendly customer service representative who were both attentive, resourceful and patient as well.
Not to mention that the facility is clean and the location is great - right next to a tube station and not in the middle of nowhere so if you need to access your things, you can honestly go anytime and not worry about your safety.
All in all, great company and amazing customer service, which makes it that much better. Highly recommend so don't even consider anyone else for your storage needs!
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Kia was a very helpful and polite member of staff, l was put at ease with my rental of the unit.
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Very friendly and helpful service from Ahmed. Really listened to my needs.
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I had a great storage experience today, very efficient and really professional , thank you for all your help Mena
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Kia was super helpful - thank you!
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Service by Kia was excellent.
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Excellent Telephone Customer Service.
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I am looking around for storage prices so i called to inquire for prices and deals had a great service from Mena over the phone, very helpful, professional knows what she is talking about I will definitely be coming to store with shurgard and to buy some packing boxes
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"Friendly and professional"
Thank you Steve
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Very helpful, Very polite helped me answered all the questions I said.
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Shurgard Kensington have been very helpful and especially Ahmed who works there. Great quality storage in central London, thank you for all your help! Kind regards Rebecca
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Thanks Kia for an easy handover. Helped me alot with my needs and knowledge of available units meant i got the unit that was best for me
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The team are responsive and professional and Ahmed was very helpful.
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Feefo
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Very efficient service
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The staff Chan Mena and Ahmed were great and very helpful had a great experience at shutters Hayes and will definitely use it again and reccomend it.
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Been using the facility for a few years now. Recommended by a friend who currently hold 2 units. Great location, excellent service provided by staff especially Mena, she goes above and beyond to help. Always clean with easy access to units. Very happy with our stay.
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Sanket and Kia went above and beyond to help me when renting a storage unit at Shurguard Kensington. Their knowledge was welcomed and they were always on hand to make the experience much easier than I had anticipated!
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Shurgard have always been very helpful over a long time
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Very good facilities and extremely professional and friendly customer service, thanks Ahmed
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Perfect professional service. Kia was very clear with his information and very helpful with the booking process.
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Kia was excellent.
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As Iv never used a storage felicity before Kia was Very helpful on the phone
And suggested to come view the storage
And see if it was big enough for my
Belongings, that’s one stress out of the way .
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Great for storing good security and beautifully kept building nice and clean
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Organized a storage unit super last minute due to an emergency related to a flat move. The team and especially the manager Kia were extremely friendly and helpful, and gave me a good deal. Unloading was painless - they have good trolleys and lifts; storage unit overall is very secure and at a high standard.
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Highly recommend! Kia hooked me up with a great unit at an amazing price. Thanks, Kia! :D
Feefo
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Wokingham branch extremely efficient and helpful

Lana at the Wokingham branch was very helpful and answered my emailed questions promptly. When I went into the shop to purchase some boxes she was friendly and helpful. Many thanks.
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Big thanks to Kia & Sanket:) Good service and convenient process!
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Your customer assistant Ahmed was very helpful and helped us in making informed decision
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Top of the line service from Kia, 10/10 would recommend
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Very happy with service, facilities and operation. Got a good deal on storage, and found the staff, particularly Kia, to be helpful and polite. Would happily use Shurgard Kensington again.
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Excellent service. Clear and quick to set-up. Thanks to Kia for a good experience.
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Kia offered a great service over the phone. Looking forward to dealing with him anytime I need this service again.
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Very friendly and helpful @ Shurgard

Special thanks to Sanket and the team at Kensington for all your help.
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This is recommendwd for staff attitude. I was given brief and clear induction by a guy named Kia and paper work and rental was straightforward
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Friendly, professional and extremely efficient service from Ahmed. Can not recommend highly enough!
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Excellent service. Kia was very helpful when signing up. Highly recommended.
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Sanket and Mena are a great team who were fast and efficient in providing advice and immediate storage .
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Good service from Ahmed when I came for 1st time to open an account.
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Today my enquiry was dealt with Mena. She was so attentive, so informative, I had such an easy pleasant experience of renting an unit here. Thank you
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Great service and convenient location. Friendly staff especially Kia.
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Need some storage due to outgrowing my flat and opted to use the Shurgrd facility. Kia was especially helpful on what type of space I needed and once I got there he was very polite and showed me every thing I needed.

Great customer experience and unit was just as described!
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Kia and Ahmad were very helpful and prompt with everything! I was able to arrive, get my contract confirmed and my things in storage in a matter of minutes. This is my second time using Shurgard and I am very satisfied.
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We were served by Ahmed, who was incredibly helpful. He took the time to show us the unit, ensure it was the right size for what we needed and explained the entire process very clearly. Couldn't've asked for a better service - I would highly recommend them.
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Kia provided excellent customer service and went above and beyond his duties. Thanks for helping me make a rope for the boxes Kia!
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Was interested in storage, Ahmed was a great help. Didn't need it at the end but the service and facility was great.
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Nefeli at the front desk was super helpful and showed me around the unit whilst adhering to social distancing. The storage was perfect for what I needed it and they had all the equipment needed to move all my stuff in with ease. Would highly recommend this branch of shurgard!
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Kia is fantastic. He brightened my day. He was professional, helpful and polite. He provided an excellent service. No question was too small to ask. His customer relations skills are impeccable. Thanks Kia. Very well done to you. Mo Iyiola
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10/10 from one of the staff members, I believe his name was Kia. He really answered all my questions and attended to all my needs. Good customer service is key and I definitely got that from Kia! Thank you again!
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hi been using shurgard self storage for approximately 5 years now, i found the staff at kensington very friendly and efficient, with all but one possible exception who has been transferred. but i must say there is an asian guy called kia who has stood out above the rest of the employees for his cool demeanor and overall work ethic and professionalism, i will gladly rate him full honours 5 star.
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Kia, the guy at the reception is very profession and frendly.
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- secure in door parking and sharp eyed staff watching over. The store manager kia found my wallet on site and called me bk to collect. Nice one
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Met a guy named Kia there while storing my stuff helpful person top guy
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A bit expensive but Kia explained the pricing well. Lovely, clean facilities. overall friendly staff. Recommend.
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Kia was really helpful ,thanks again
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storage always makes me nervous as there are hidden costs but loved the place, clean and efficient, kia and ahmmed were lovely too
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Mr.Kia was a gentleman while serving his customers
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Mr. Kia was very helpful with finding me packing material and was very nice.
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Very polite member of staff named Kia, who delivered excellent customer service.
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I was looked after a Gentleman goes by the name Mr Kia , he knows what he is doing, i had so many questions he answered them all so patiently , he is so informative and kind too, I usually don’t write reviews but I couldn’t stop myself this time as Mr Kia has given me the best customer service this guy totally rocks so helpful and efficient.
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- have been coming in and out of this place over the years and always get a lovely service with a smile frim the team, kia always shares a nice joke and lends a hand with the items - top bloke
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knowledgeable staff, clean location, decent pricing for oocation. Store manager there kai was super friendly. Would recommend.
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If you want a trust-worthy place i can tell you that this place is hands down the best. I was advised by a friend, i didn't cross any problem through my rent time and mr kia who i was contancting with was such a nice guy
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Kia always seems to be there and always willing to help find solutions to any issues. Tidy facility and good lifts. Thanks guys
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Great service from Kia and the team, provided me everything I needed, no hassle.
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Kia, was able to give me a quick response to my quote request and very clear explanation of costs and terms involved. thanks
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I Was interested in storage, Ahmad was very helpful and professional over the phone. Happy with the service.
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Very nice and helpful staff, especially Kia and Karl.
Kia is always in a good mood and share it with customers.
I use this place from 2011 and never been disappointed.
Andrey
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Kemi was wery kind with me, she gave me a wonderful warm welcome, showing me everything in perfect high professional way.
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I would highly recommend this place. Fantastic customer service and knowledge from Kia!
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Friendly staff, Kia made sure i was able to find the best locker for me and provided clear instructions regarding acess.
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Easy access for vehicle. Excellent service from staff. Kia was especially helpful when I firs signed up. Good rates for storage cost. Would recommend
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A good business has excellent customer service, but the true measure of a great business is what they do when things go wrong. Faced with a complicated issue with our booking, Kia and his colleagues helped rectify the problem promptly and efficiently. Their assistance in helping us with our storage needs was greatly received and appreciated.
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Was very happy with Shurguard — the staff were always informative and on hand to help. Will use again when needed .
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Great service and well organised set up. Ahmed very clear in what to do and how everything works. Would recommend!
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Kia Kemi and James on reception are very helpful and lovely x
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Kemi is very helpful she explained it clearly the processing in storing oue belongings.
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Always excellent service from a very helpful team.
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Kia is a great asset to Shurgard. Extremely helpful, professional, knowledgeable and gets things done. Facility is very efficient and great location for Kensington
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Excellent services and great people, from the first phone call till ‘vacate-day’
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Excellent service, flexible and transparent. No team is surprise, the team is explaining everything upfront and help you adjust the offer to your need. I would definitely recommend.
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Had a guy called Jordan help me. I was in a rush. Man explained with ease and to the point. I went in and got out with what I needed with effeciency.
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If u need you can drive straight through the bottom of storage, even place for bigger vans(luton) to unload without blocking the main part of storage, well thought out.
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I was amazed how technologically in tune the place was, the staff were so helpful they explained everything with great clarity and detail asking if any parts need repeating.

I would more than recommend the team at Latimer Road
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I stored my belongings here over the Christmas break and was really pleased that I could access the storage area even on public holidays. The entire process was simple and efficient. Would recommend.
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Same ahh.. different day. Local job fixing taps and setting up dishwasher
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Appreciate the help Kai, real professional!
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Staff are helpful friendly and very knowledgeable
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Clean and well run with very helpful staff and in this location is is a unique facility.
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Nice storage place
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Brilliant customer service
Annette , Jordan , Kia
Very helpful very professional
They helped me with the unit they made my day from a hard day to a very easy
Well recommend
Plus I had a very good discount
Cheers guys
Google
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I have been very happy with Shurgard Kensington over several years It is very professionally run,clean and well lit and the staff are most helpful finding the best solutions to any storage problem.
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Top class service ...nice bloke that Jordan.
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Got served by Jordan, Kia, I think there was also another girl Annette. Very friendly team and clean premises. Definitely would recommend
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Jordan & Kia were amazing, warm, friendly and informative.
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All round the customer service has been excellent. The staff are friendly and very helpful.
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Staff is excellent
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Using the Google Virtual Tour option, you could see how the store looks like from the inside and have an idea how big the units are.’
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An absolutely perfect storage store. Perfect customer service and services offered are 10/10. Super clean, safe and secure. Will definitely be using again! Thanks guys!
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They have a great promotion at this store,it only cost me £1 to store my belongings!
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Amazing system and fantastic service. Beata and the team there were very kind, supportive and helpful. They really know what they're doing and how to look after customers! Easy for access and location perfect for me. Highly recommended
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Security is an issue that remains prevalent in modern society and should not be taken lightly. Because Shurgard has 24/7 security, you can rest assured that safety is a primary concern. I am reassured that its security is high quality due to there being at least 12 cameras which is viewed by staff at all times.
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The main entrance is easy to access and very big so you'll have no problem using your unit, just watch out for the step coming in to reception!
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Really helpful 360o feature on their Google site to see inside the storage unit before you buy. Useful if you cant imagine what 130 sq.ft looks like.
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This place is a bit hidden, could do with a tall sign or something, because the railway is next to it. Street parking is difficult, but they have a loading area you can drive into. Joe who greets you is very informative and professional. On site itself, the level of security was very high. The variation of units sizes is great, really useful & prices are amazing because of the 50% offer at the time. Found the whole experience to be excellent, thank you Shurgard, thank you Joe & the team.
Google
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I have used this storage company a lot at different times and apart from clean, modern, well-lit units the staff are truly remarkable in their support, flexibility and consistency.
This human interface makes the slick procedural business concept work and, with clients' human frailties and changes in needs and time-tables, the individual staff members, from manager down, treat everyone civilly and courteously, upgrading a 4 star business protocol into a bespoke service that exudes professionalism.
Here is the Hollandaise sauce that makes the Eggs Benedict irresistible at an affordable price - what's not to like?
A very happy Hugh
Feefo
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Spell your customers name correctly. Step 1

You would have got 5 stars if you had spelled my name correctly. Stupid mistake and very rude
Anonymous
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Last minute request!

This was a second unit that I needed as I filled the 1st one very quickly. The office response to my request was very quick and efficient.
Google
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Google
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hi i've been using shurgard self-storage for approximately 5 years now and it has been a tremendous help, i mean a tremendous help.

the staff have been accommodating and professional. i have become acquainted with one kia store manager who has been exemplary in is work. so much so that i have recommended others to this storage site. i have experience with other storage companies that i can compare with favourably. do keep the standard high. the sky is not the limit.
Google
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Google
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Store your stuff nice staff helpful
Google
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Decent storage facilities. Helpful team.
Google
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Google
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Google
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This store isn't far from Latimer Road Station - just walk down Lockton Street and look out for the bridge. The store may seem small from the outside, but it's a lot bigger on the inside. There is plenty of room to store your belongs, and it's very secure.
Google
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Ok
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Convenient but very very expensive.
Google
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I cannot find any fault in that storage facility, but the constant price increase every year is disgusting IMO.
Google
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Called up as a first time customer to take storage! Very impressed with the service from Ahmed, very informative quick and easy! Unfortunately I did request a ground floor specifically which was confirmed to me by Ahmed, however when I called up again I was told I was actually given one on the 1st floor - extremely disappointing after this was confirmed a few times. Not sure why I was given the incorrect information. I feel now that I was told all yes so that they could get my business. Disappointing
Google
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This review has been edited.

The cost has increased by 16.5%

I have been a loyal customer for 3 years.

Be warned this will happen to you.
Google
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Payment system not working for months (which requires you to go there to pay), water leaks that damage your belongings (for a self storage unit being water proof should be the top capability)…obviously no offer to pay handymen to move out, dry and move in (cause items are heavy and many). Let’s see how much mould we’ll have in a few months.
Google
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Asked for refund as I could not arrive on time at london and actually use the service and the team said no problem. 3weeks no refund i emailed they replied they informed their financial team. Still no refund-bunch of scammers
Google
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It was easy to use the facility, but when leaving the service they were really troublesome. They charged full next monthly fee even though I have given the written notice (which was required, you can't cancel by telephone) before due day. They told me to refund later, but it didn't happen until I called them few times, begged and discussed quite long time and wrote to them (again!), at the end I got the refund of 4 pounds less than it should have been... Never mind..
They were super keen to get booking by sales call (so avoid putting your real number when sending the enquiry for availability, if you still want to use them after reading this! ) but don't care the leaving customer.
Google
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I have used shurgard before and bought their packaging materials recently. Their boxes are poor, single walled, and hence not stackable. They charge a lot for a single box and this makes it even worse. I suggest that they start selling their expensive boxes at least with the bare minimum of double wall.
Google
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Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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