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Shurgard Reading customer reviews

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Customer reviews

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Date
Rating
Feedback
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Always excellent service

Always excellent service. Staff are very professional and courteous, which is greatly appreciated.
Anonymous
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Shurgard is good

I found it very easy to arrange the storage unit and the staff are very helpful. Great location and access from 6am-11pm.
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They made it easy for me as I am a disabled person so I got a ground floor unit with the perfect amount of room so I can go through my belongings and box them accordingly as packing companies don’t always do what you would the opening times are good and the staff are very helpful plus the price beat a lot of other place a good all rounder well done thank you
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Good service provided.

Customer Care was great.
• Oh Yes, I would recommend them to a friend.
Anonymous
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Quick and easy to setup
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Worst service and facilities ever

Worst services ever, rat infested dump is my honest answer. In the first 3 day i saw 2 unit that have fresh rat dropping and also had thier possessions damaged by rats. I was not told about the rat problem when signing up dispist a news paper article a few months back. I feel cheated out of my money. A sales person made referance to terrorism and cant get hold of them on the phone. When calls are diverted, the person cannot do anything to help. I can't keep going in eve 5 min to speak to someone. When I asked to cancel after 4 days, they said I had to put a 15 day notice in and I cannot get a refund. Where are my lawfull right to a full refund within the 14 day period. My next question is what are you going to do about it!!! Must I go to the papers to expose your business practices?
Ann D.
Hi. We apologise for any inconvenience. Vermin unfortunately is something we cannot completely exclude. We will however focus on this concern and make sure the required treatment is carried out. We will personally contact you so this issue can be solved. Please email your customer account and phone number to info@shurgard.co.uk
26/01/2018 8:03:50
Anonymous
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No light working and problems with lift access
Ann D.
Hello, thank you for taking the time to give us your feedback. We have passed your concerns on to the Store Manager, who will be looking into this.
22/11/2017 7:40:20
Anonymous
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perfect

James services was very professional, not only he showed us the different storages, but also advised me the best price for what I needed
Anonymous
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Very helpful member of staff showed us the space we had booked and after asking some questions, advised us to change it for a bigger space. All paperwork done quickly and efficiently.
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The service I have received was excellent and the staff members were accommodating and friendly
Feefo Gold Trusted Merchant  Member of SSAUK