Reviews of Shurgard Reading

Covid-19 update: Our stores are open. Contactless rental remains possible. More info on our protective measures »

✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
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  5. Shurgard Reading customer reviews
Self-Storage at Shurgard Reading
Storage units from €1 for the first month's rent. No minimum stay.

Shurgard Reading customer reviews

75-77 Caversham Road Reading RG1 8AN
0118 918 0900
Closed now
Location of Shurgard Reading

CUSTOMER REVIEWS

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(4.6) based on 197 reviews
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Platform
Rating
Feedback
Feefo
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All good. Helpful and cheaper than 2 other places I tried first.
Google
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Grreat customer service. Nothing was too much trouble. Everyone made the whole process so much easier. Would definately reckomend, thank you.
Google
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Excellent service
Google
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Helpful staff that are always quick to respond to enquiries. They also did us a good deal on our storage.
Google
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Excellent service. Dealt with shane in store very professional and helpful
Google
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Great facility, we have used Shurgard: Reading branch 100’s of times over the last 15yrs for storing high value client effects for both long & short terms stays. Good value, secure and efficient storage operators.
Google
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It's very easy to use self-service and quite affordable.
I will use Shurgard again if needed.
I highly reccomend it!
Google
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The service received today from Shane was 5star, he explained everything thoroughly and did everything he could to help make the process easier.
We have used Shurguard Reading for sometime now and Highly recommend
Google
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We've been renting a storage unit in Shurgard Reading for about 10 months now. Storage unit is very clean and the staff is very professional. Customer service here has been excellent so far, especially Shane, who has been incredibly helpful in everything.
Feefo
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Excellent storages

It was so easy & no bother. Very good service & polite staff.
Excellent. Keep the good work going.
Google
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Wonderful service, used since October 2019 and find it very good. Conveniently located near railway station, staff is fantastic, friendly and helpful. The storage is dry, no traces and smells of mould after whole winter. Highly recommended!

Also very helpful if you ask any questions or try to get support.
Google
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Google
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Good price and nice customer service.
Feefo
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Staff extremely helpful and polite
Google
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Came without having made an appointment. I was very lucky as Richard was covering on that day and he took the time to show me several units to help me make my decision on the storage unit that I'd need.
He was professional and friendly.
Thank you!
Google
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Very helpful customer team was helped by Kayleigh, very polite and answered all the questions I had. Would fully recommend their service!
Google
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Shane was really helpful and explained everything well.
Google
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Kayleigh was super helpful and friendly and made using the storage unit very easy for us. She went the extra mile and even put together the flat pack boxes we bought! Superb service, highly recommended. Thank you Kayleigh!
Google
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Great services.Many thanks
Google
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Easy process and very secure premises. Great customer service. The team is very professional and extremely helpful.
Google
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KayleIgh has been amazing with my query. She was more than helpful
Google
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Kayleigh is very helpful, friendly with good customer service skill.
Google
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Matthew assisted me in Reading branch. He was extremely professional and knowledgable. Answered any queries I had. I was able to book and secure unit sameday! Thanks
Google
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Google
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Great customer service, spoke to Kayleigh who happily answered all my questions, would definitely recommend!
Google
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Great service from Shane and Kayleigh! Got what I needee with no hassle.
Google
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Excellent service! Shane and kayleigh at sureguard reading are extremely helpful and patient throughout. Would happily recommend 👍👍
Google
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Amazing service by Kayleigh and Shane! Very helpful and efficient!!
Google
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Google
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Kayleigh was a great help today. Very friendly helpful service
Feefo
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Professional and friendly staff. Keep p the good work guys!!!

Good job guys!
Google
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Professional service and employees. Fast service. Keep up the good work Shane and Katie!!! Regards!
Google
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Fast and friendly service. Always a pleasure to deal with!
Google
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Google
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Excellent. Highly recommended.
Feefo
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Excellent!

Personable, well informed staff who a are willing and helpful. Dry clean space that even on the first floor is easily accessible via a spacious secure lift that take up to 2000KG. So far, very good
Anonymous
Feefo
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Efficient and supporting

Excellent staff support with flexible options for customers.
The whole process felt secure and efficient.
Google
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Just booked a storage unit with Shane at Shurgard Reading. Very helpful and not at all pushy on the sales side, which puts him at a country mile ahead of some of the other local self storage centres. Also found pricing competitive and found the small amount of paperwork required to be clear and straightforward
Google
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Google
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Feefo
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Very easy experience. Staff very helpfull. Great experience!
Feefo
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quick & easy
Google
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Google
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Great service, Shane at Shurgard Reading is always extremely helpful and knowledgeable - recommended
Google
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Excellent service so far.
All my concerns addressed and attended to.
Love it!
Google
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Google
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Google
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A great service from start to finish. Very efficient, with positive and helpful staff. Shane dealt with us and it was refreshing to deal with someone who went out of his way to make it such a good experience. Would thoroughly recommend.
Feefo
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Would recommend

Was seen earlier then my appointment and everything explained to me in a very professional manner.
Google
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Anonymous
Feefo
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Excellent Storage - East Access whilst Great Security

This is the first time we have rented a storage unit and Shurgard is very straight forward. The unit is local to us and access is easy but the unit is totally secure. It is ideal and the £1 offer for the first month is good as well.
Google
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recently moving house and desperately in need of storage, I looked at other storage places but their opening times were limited! Has Shurgard recommended to me! Super fast set up, great security! Had real personal guidance and help from a young man called Shane who went over and above to help me with the right size storage and going through all the process! Can’t recommend them high enough, had I realised it was that easy for such a great service I would have used them ages ago! Certainly will be using them again in the future!
Google
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Quick, efficient and friendly service. Would reccomend
Google
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Google
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Excellent customer service, good value and easy access, thank you 🙏
Google
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Great place to storage your items. Easy access to the premises. Friendly a helpful service. The warehouse is secured so things kept there are safe. They have a very good prices. I recommend it!!
Google
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Adrian was very helpful as a first time customer with shurgard. He explained everything thoroughly and in great detail.

Would recommend Shurgard
Feefo
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I recommend their service.

Recently I have to take another urgent storage unit at Shurgard. As the original designated unit floor was a bit 'oily' and a small part of the wall looked a bit 'damp' so I asked Shane and Adrian to have a look on other alternatives. They did try other availabilities but it turned out that the alternatives were the worse condition so I had no choice but went back to the original one. I very much appreciated their efforts even the result was the same.
Anonymous
Feefo
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Simple, effortless service

very approachable, friendly staff. hassle free transaction.
Google
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Great customer service support from the team, and Adrian the manager. Communication was great; we were kept updated throughout the booking process. Very competitive prices. A variety of storage units available in various sizes to suit all requirements. Very clean and professional. We had an issue with our storage unit, and this was investigated immediately. Highly recommended.
Google
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Google
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Feefo
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I only needed some storage for a few days and as I had used your Reading Facility in the past I decided to return! I would like to thank both Adrian & Shane for their helpful & prompt assistance for arranging a suitable direct access unit for ultimate convenience! I wouldn't hesitate recommending Shurgard to friends & Family in the future. Regards, Carlos.
Google
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Feefo
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Experience was great, people were friendly and very informative.
Keep up the good work
Google
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Google
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Anonymous
Feefo
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Super Smooth

Easy to speak to, you actually speak to people not a machine!
Pleasant well informed staff, the process was pretty smooth.
Anonymous
Feefo
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Very efficient and helpful staff

Excellent efficient service
Google
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Google
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Very helpful,thank you
Google
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Good service, prompt and helpful.
Feefo
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So easy

Great service, clean environment with trolleys and easy but secure access. Helpful staff.
Google
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Google
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Adrian was very helpful! Made the process nice and straightforward
Google
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Feefo
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Very helpful staff, good access and good value!
Feefo
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Good friendly helpful staff, great deal on short stay, very pleased, thanks James Cox
Google
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Very reasonably priced and very easy check in with Adrian!
Google
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Great service
Google
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Easy to access the facility. The staff was very helpful. Good service overall.
Google
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Excellent service - friendly and efficient
Google
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Called to cancel my hire agreement following having some issues and ended up hiring an additional unit. Glad shurgard has staff like “ Shane at Reading “ 👍
Google
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Great staff and a good clean set up
Google
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The staff were very helpful when I enquired and rented their storage unit with easy access and very secure facilities i certainly would recommend shurgard to anyone who needs storage space 5 out of 5.
Google
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Google
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Very easy set up, clean and secure. Very happy customer. I will be using again if I need
Google
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Great service, well kept facilities. Really helpful staff
Google
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Very convenient location, next to the train station. The facilities are well maintained and temperature-controlled. Store spaces are sizeable and easily accessible.
Google
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Google
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Great staff good price an clean
Google
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I love their place and I feel that my belongings are safe, along with the amazing staff and their friendly smile. I would recommend using this storage
Feefo
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Top central location, clean & easy access, user friendly & excellent staff!

I have used your facility in Reading several times over the years and I have to say that the current in store "team" (Adrian & Shane) are as good if not the best representatives I have had the pleasure dealing with. they are very polite & efficient in their roles & are a credit to themselves and to your company. I continue to be spoilt for choice as regards the amount of other storage companies/facilities there are in Reading and although shurgard isn't the most economical option I prefer to pay that extra premium as i'm made to feel that my custom is valued and that to me goes along way in these very difficult times. thank you gentlemen!
Best wishes & Regards C.Garcia
Google
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Very helpful staff, both when enquiring about storage and then during the process of moving in my belongings. Move-in was very smooth and a good system for accessing the units inuding with a car. Good value for money with the first month offer.
Feefo
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Very helpful staff and smooth storage move in experience

Staff were very helpful both when calling to clarify something about the storage arrangements before booking storage and when it came to moving my belongings in. The move in process once arriving at the storage site was also very straightforward and not stressful. The first month offer for new users is very good value so is well priced since I'm using it for just a month.
Google
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Google
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Google
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Excellent service
Google
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Adrian was super helpful! Great service and everything made as easy and hassle free as possible!
Google
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Adrian has than great for the reception to me
Google
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Great service, great offer on first time storage and very helpful staff. Easy to access whenever needed and plenty of space.

- could do with hand sanitizer available after punching code in to access main gate / lifts.
Google
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We had a great experience at Shurguard, with Shane in particular.

He was able to help with a couple of issues with our move, at a critical time for us.

Would thoroughly recommend using Shurguard Reading.
Feefo
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Very friendly and attentive service

Had been recommended Shurgard from the piano removal service we used. Found them to be friendly and attentive to our needs. Was talked calmly through the options. Did not feel pressurised at the point of enquiry. Whole experience was calm, professional, friendly and reassuring - especially during the uncertain times it took place in. Very pleased I went with them.
Anonymous
Feefo
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Superb staff - ring up or pop in for help and they will go above and beyond

Was so impressed with the continued help and guidance I received from Shane in particular - the team at Reading really do everything they can to help get you the best deal, and make the whole process as smooth and easy as possible
Google
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The team at reading communicate with much clarity and concisely. From start to finish process of acquiring a storage unit for me was a simple and smooth process. I should be using them for a while.
Google
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10/10 Very good location, the price is excellent and the Customer service is great
Google
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Google
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Really impressed by the help and effort from the guys at Shurgard in Reading. Setting up a contract was quick and easy, and Shane was helpful beyond all expectation.
Google
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Excellent welcome, registration and explanation from Adrian. Couldn't be easier to rent easy access clean secure storage.
Google
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I had to find a place to store my stuff in a rush and remotely because I am in Italy at the moment and Shurgard just made my life so much easier. the service is fast and secure. Adrian from the staff has been very helpful and supportive through all the process. I highly recommend Shurgard!!
Google
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I have been time customer because I the best of services from Adrian and Shane. They do so well with us customers that we want and have brought our friends to Shurgard.

I have had the best customer care for so many years. Thank you.
Google
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Storm team was great. Very helpful. Price comparison was cheapest on the market. Would highly recommend. Store is clean and safe
Google
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After comparing several different options I am really glad I decided on Shurgard. The units are really safe, clean and secure. And the staff are like super helpful! They are always available and supportive. Highly recommended! :D
Google
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Google
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Top self storage and a pleasure to speak with the staff verry helpful 👍👍👍
Google
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Set up process is very quick and easy, excellent location, I went for one of the smallest storage spaces which I got for an extremely impressive price and was even more impressed at just how much space I got. The diagrams really don't do the space justice. Very happy with the service
Google
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Really good service and very secure. People are lovely if you have any queries and very simple and straight forward to hire. All my storage is under 24/7 servalance so I never have to worry
Google
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I store at Shurgard and the lads always help out with any issues above and beyond what’s expected from them
Thanks
N Brown
Google
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First class service. Setting up the rental was so easy and the service was great. I felt like a valued customer.
Google
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Google
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Great storage as it's a secure and well-looked after place, a convenient location and a friendly team who've been very helpful both with the setting up of some storage and my visits there.
Google
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I have been a Shurgard customer on and off for many years now and I cant fault it. I have dealt with Adrian and shane in store many times and they are very helpful. The store location is perfect very close to town and accessible.

I would highly recommend this company to store with. Great deals, Very professional staff willing to help anytime, and very clean building.

Takes a lot of stress out of moving and redecorating.

Regards,
Sue
Google
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Google
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Delightful staff in store only went in to get some packing material and the staff were very helpful. They went through different options with me for possible storage if I needed it. Would definitely recommend. Very clean facility. If I need storage I know I will definitely use Shurgard.
Google
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Google
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Google
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Been storing at this store for many years and always found the staff very helpful and go out of their way to make sure things are ok with day to day things.

Most recently had dealings with a guy called shane who noticed i was having problems with moving my equipment i store there, instead of walking by and continuing he offered to assist & even got me another trolley for me & made sure things were ok before left.

This kind of service is above & behind & worth a mention. A real credit to the storage place.

Thank you
Wayne
Current customer
Google
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Good customer services, great prices and location perfect for town centre office
Google
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Well it great A++ services and very easy to get into and the lady who help me was so helpful 😁😁😁😁😁
Google
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The young man that served me today was delightful. He gave me advice about the boxes I needed and we had a very friendly chat. Thank you for the very pleasant customer experience!
Google
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Google
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Easy
Google
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Will run with helpful staff.
Google
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I've had a unit here for a couple of years and wanted to down-size. Ash, who was managing the desk last weekend was more than helpful. He got me into a smaller unit, right opposite my old one. Within about 30 minutes I had all my stuff moved into a unit costing me less than half.
Google
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Excellent facility! Amazing value for money and offers a great deal of space. The virtual tour is brilliant, really lets you get a feel for the place.
Google
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The location of this self-storage unit is great and I love that you can take a virtual tour before visiting to see if it's right for you! Another thing that I love is that there are new security cameras installed which makes me feel that my stored items are in good hands.
Google
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The virtual tour is a wonderful tool as you can 'actually' walk around looking at and into the storage units, the size of each unit is clearly marked in large printed signs and for people like me who have a hard time picturing how large or small a space is without actually seeing it in person, boxes are shown stacked into the space and this gives a much better idea of the actual space you are getting.
Brilliant, I loved using it🤗
Google
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There's a really good variety of packaging boxes here, and in different sizes too if you're stuck!
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Shurgard have a great range of packaging at an excellent price, with a choice of size and strength of box you can pick and choose as appropriate for the use. Really good quality and great value for money!
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Shurgard has round the clock 24 hour security so you know that your belongings are protected, being monitored and most importantly safe at all times!
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Excellent facilities for storage, also the fact there is cctv is a massive contributing factor to using this company.... great access for wheelchair users also
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Very accessible storage and great to know its a secure unit.
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Using their 'see inside' tool really helps you get an idea of the sizes of the rooms which is so handy and such a time saver!!
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I love that I can see inside their storage rooms before I go. Certainly makes it easier to figure out how much room I need for all my stuff!
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Super spacious storage and has all round security so you have the knowledge that your belongings are safe.
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Excellent service from Daniel an James.No fuss, quick and efficient
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Very helpful staff and they even have boxes that you can use.
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We received excellent customer service and would recommend this company without hesitation. Daniel and Jack went over and above to help us where they could in an extremely stressful time and situation for us.

The facilities are great for off- and onloading and the storage units are clean and safe.

A big thanks again to Daniel and Jack for all their help!
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A big store and easy to use. They have a good opening promotion here for new customers which makes it very affordable.
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These guys are pretty good with helping people move in and you can find parking round the back. The gate won't open without a code from the front desk so the security's good here.
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Shane was very helpful and efficient, providing me with exactly what I needed and dealt with all the paperwork in a businesslike manner.
I would definitely use Shurgard again as it is so central and it's system works well.
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Adrian is helpful and provided great customer service. The amount of the stores is rather pricey but I can’t make a full judgement on that until I’ve used it. Nonetheless the customer service here has been grand so far
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Clean and tidy
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Their is no customer toilets that are nearby whicj can be a nuisance
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Great storage
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Best reading price down to a special one month at £1. Not fully 24hours but not a problem for me as I don't need regular access. You do have to buy a Shurgard lock which was a little annoying at £14.95 but was still cheaper overall.
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Excellent self-storage facilities, very helpful employees who are knowledgeable about each locker and assist in understanding the terms and conditions.
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Accessible storage, great to know its a secure unit. This store has improved security, now with at least 15 camera feeds that are seen by the reception staff.
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Good accessibility here, if you want storage in Reading and you’re elderly or disabled, there’s a gentle ramp to reception (not steps).
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The area is well protected by security cameras which gives you a feeling of security at all times something which I feel is really important
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This is an affordable Self-Storage venue, especially with the £1 Promotion. Access is at all times, which is great for workers as you can come out of hours! Staff are extremely helpful and assist in any way they can - even helping to move your belongings in and out!
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The staff were very helpful and efficient. The security here is excellent, you are required to have an access code to enter. It is a very clean, tidy and spacious storage facility.
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If you are looking for a storages for long or short time in this place you will find a many solution. Also the reception man was friendly.
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Storage is easy to use here and feels very secure (from front door codes to the door locks) and the bracket of time where I can access my stuff is definitely a benefit. I'm currently abroad but I would use Shurgard when I'm in the UK.
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Good place safe clean staff friendly ideal location
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Much more expensive than other places. Pricing not good or competitive
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Do not store at Reading facility. Too many things wrong to list here.
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Decent units but the prices are high
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£80 a month for a cupboard with rats
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Absolutely disgusting! I can't think of the words to express how i feel. I wouldn't even give 1 star!
Taking payment without authorisation and then taking over 30 days to refund and still waiting!!
Colleagues instore are fantastic and try their best but headoffice taking so much time to rectify the issue. Used the storage for the month of February with no issues or problems. Then taking out over £100 from my account which was not authorised! Struggling to get it back!
Completely unacceptable!
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🤔
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Storage unit is okay but any slight problem results in no way of an escalation while you are still being billed.

Fairly stressful experience I hear the competition down the road are much better at customer service.

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Photo's added to show all the times I called.

Still waiting for the regional manager to get back to me.
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My brother had the entire contents of his house in here. The place is infested with rats and the ones they have managed to poison are obviously rotting somwhere because it is also infested with flies. Rats have free roam as the units do not have solid ceilings. We found a dead one in a wardrobe and this, along with a mattress and several other items, had to be thrown away. Everything got at least a sprinkle of rat pee and and a good scattering of poo too. I'd avoid this place like the plague (literally?)
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My son and family retrieved their stuff on Saturday (DEC 2nd) and there was rat faeces and urine everywhere and a rat carcass in amongst it.
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RATS, RATS, RATS! Only use this company if you would like to pay a lot of money for the pleasure of having your belonings destroyed by rats. Three and a half months after the issue first came to light they still haven't got to grips with the problem. No reduction in rent has been offered. No official apology issued. We are in fear every time we open our unit of one leaping out at us.
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DIRTY RATS - DONT TRUST SHURGARD READING!!!

We found live rats in our unit as witnessed by a member of Shurgard. The Shurgard employee said their was no procedure to deal with this, could not get anyone out to catch the rats and would not let us talk to any management even though they were on the phone. This was on a Saturday lunchtime when the store was staffed.

Instead they forced us to lock live rats in our unit for 72 hours before they found a Pest Control to attend. When we finally went through our precious belongings they were bitten, covered in fresh urine and faeces. Irreplaceable items and items belonging to a baby we lost. I spent 2 days of my holiday cleaning up and even had to ask for rubber gloves. They did not provide any protection or face mask even though I have since read rat poo can be highly dangerous with illnesses appearing years later.

We since found out several people have had their belongings destroyed this year. Yet Shurgard kept the infestation quiet and allowed rats to destroy our belongings.

I even found them trying to rent out our old unit not even two weeks after we'd been clearing our stuff out and throwing our belongings in the dump. Funnily enough they had not mentioned rats to the customer who was about to move in and he swiftly went elsewhere!

We have paid them thousands and they won't accept any responsibility. They even billed us for replacement boxes for the ones soaked in urine.

Now I have to deal with their marketing man in Sweden who wants us to take them to court rather than offer us a penny!!!!

Do not use this company. Dirty dirty rats.
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Storage itself is not bad. But the service is TERRIBLE. They charged me again AFTER i terminated the contract. Almost 2 weeks and I still have NOT got my money back !! A bit of Advice - cancel your DD the minute you leave !!! Corporate thievery at it's finest...
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Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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