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Shurgard Reading

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Customer reviews

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20 reviews
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5 reviews
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3
1 review
Date
Rating
Feedback
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Great staff. A very friendly and helpful reception. We were taken to the location of the locker, shown how to operate the lock and given advice about the best way to store our belongings. A very good experience and great location in the centre of Reading, I would recommend Shurguard
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The staff member who advised and support was very patience, friendly and professional. I had loads of question but I was served with kindness and that means a lot to me. Your customer service beats all other self storage companies Advice: trollies are a bit hard to manage for 1 person
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Excellent
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The gentleman who showed me around the building was very courteous and informative. The service so far has been exemplary
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Excellent service, good access and very secure. I am impressed. Discovered today though that the toilet door doesn't lock
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Dan and James are polite,knowledgable staff. they supplied me the ideal size direct access unit to make my life as easy as possible. will recommend shurgard to my friends and family.
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Great service, good location. Helpful staff.
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Friendly staff. Changed my mind regarding unit required, and the staff were very helpful catering for my request. Top marks for service !
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Service received from the Manager was very poor
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We have used it for three years already, just added one more storage, no problems, smooth, fast, staff always helpful at any time. What you see it was you get, and no surprises on added on tariff.I will recomend it to anyone
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Good service, quick and easy
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Employee was very helpful
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I thought the deal the young man gave us was very good and I was very happy with the service. The way we were shown around the unit was very good to.
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I am renting a unit from shurgard since last Saturday but, due to unforeseen circumstances have not started to use it yet.... will do so very soon. Thanks for a helpful service
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Helpful in person but the website does not make clear all the hidden costs so beware. Easy to access and use once everything has been set up though
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Josh was wonderfully patient and extremely helpful at a time where I was mostly panic-ridden due to everything going wrong at once. Storage is easy to use, feels very secure (from door codes to the actual locks) and the bracket of time where I can access my stuff is definitely a plus!
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Very good service I would highly recommend shurguard for efficient safe storage
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The staff are nice and helpful, provide me all the information and help me along my order. The storage have a good location and good facility, however the trolley provide in the storage isn't working very well and it is hard to control when it is fully load.
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Excellent facility good security and easy access.. Could do with getting better trolleys as the ones you have are really awqward to manoeuvre
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I found service the same as last year good in its entirety.
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Good smooth and simple all you need
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A few years ago, I did enquire Shurgard from their website but the customer service was very poor then. So in the end I did not use Shurgard. This time due to office move, I enquired Shurgard again on the website again but received the reply the following day and found out that their service team is now brilliant. All young men are trained very professionally and very customer focused. I changed the storage unit a few times prior to moving in due to cost consideration. In the end I chose a large unit. During the various changes, their sales team staff were always polite and professional without showing any impatience or being discontent. I am now their happy 'tenant'. Highly recommended.
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Good and clear explanation; friendly and helpful staff.
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We used the self storage facilities at Reading. The member of staff that served us gave excellent customer service and was very helpful. Detailing all our options and then allowing us to choose what was best for our situation. Our only complaint is that your prices are very expensive. The offers are very good but it makes one think twice of staying on long term. We would recommend your company for the special offers but not for long term storage.
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The sales guy at Reading was excellent, he found the right product for us within budget. His professionalism was outstanding.
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The booking system was very straight-forward, I reserved storage 'just in case' and as it happened I didn't need it. My booking was cancelled during the 1st week but at least I now have a lock for the next time I use Shurgard.