Reviews of Shurgard Camberley

Covid-19 update: Our stores are open. Contactless rental remains possible. More info on our protective measures »

✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
FOR EVERY MOVE IN LIFE
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Self-Storage at Shurgard Camberley
Storage units from €1 for the first month's rent. No minimum stay.

CUSTOMER REVIEWS

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(4.8) based on 228 reviews
Date
Platform
Rating
Feedback
Google
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Good access hours. Staff always helpful. Just wish the lifts were more reliable...
Feefo
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The Young chap in Reception was most helpful, and provide good advice.
Still think it is expensive, but needs must!
Google
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Had exceptional customer service from John - made everything very easy and swift!
Google
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I spoke with Damon who must be the most genuinely friendly employee at the branch.
His customer service was 10/10 and he took the time to explain all my options clearly, making sure I understood what I was purchasing and the best route for me to take.
Extremely helpful - thanks so much Damon!
Google
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Google
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We were looking for a storage space to declutter our house and we found Shurgard through a prices-comparing website. John was really helpful through the phone and next day on site. Despite that we hadn't reached to a decision before our appointment, John cleared any doubts and the price was really good to resist. Apart from that, the security levels are really high and Shurgard truly cares about your property. You should give it a try.
Google
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John was very helpful when I needed to look at upsizing my storage needs.
Google
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Spoke to Damon who was truly excellent and made my day by getting me a great contract and being courteous to boot. What more could you wish for?
Cheers Shurgard, Great Team!
Google
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Great service by Damon.
Google
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Damon
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Overall I was very please with the information that was provided to me in regards to my query, my conversation with a gentleman called John couldn't of gone any smoother he managed to offer me the best rates and even made me aware of the reservation procedure and what to expect in term of where the container I reserved was located, informing me of the accessibility to reassure me of the convenience to accessing a container above ground level.
His speedy query into availability at the facility I required was within record timing and I have to say an amazing quality customer service these days is few an very far between but John exceeded my expectations and restored my faith in customer care as a whole.
This outstanding services deserves promotion without a doubt.
I kindly thank Shurgard for recruiting such quality customer support staff, the service provided surly put a smile on my face.
Thanks to John and the team at Shurgard.
Google
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Very impressed with the care and attention paid by staff members- John and Damon. Both were courteous and helpful. Staff of this caliber inspires confidence in the company. Well done all round.
Google
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John has provided an excellent service! Vey pleased and happy with the deal he was able to make for me!

100% recommended!
Feefo
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Very easy and straightforward, the guys on reception were very helpful and told me everything I needed to know.
Google
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Great storage facility with good access for vehicles. Staff always friendly and helpful. I recently dealt with Damon who helped with our move in and explained all the ins and outs of what to do here.
Google
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Damon was very helpful, polite and highly proactive in assisting me with my enquiry and my needs. Would recommend.
Google
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Very efficient good price 👍
Google
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Amazing service!
Damon was very helpful and friendly. I would definitely recommend this company.
Google
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Excellent service, thanks John.
Google
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Anonymous
Feefo
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Thanks for great service!

Great service, especially during Covid
Google
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Julia was very professional and explained everything quickly and swiftly. This was my 1st time in their premises. Great Experience.
Google
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Having used Fiveways Shurgard Self Storage for many years the existing team are highly recommend, good service, polite and very helpful.
Google
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I'm impressed with Julia and Damon at Shurgard, good, friendly service - would recommend
Google
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Google
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Great service from Julia and Damon
Feefo
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Great service

They were very friendly and helpful during the whole process and were very friendly once showing us the unit. They didn’t make me feel rushed or pressured into doing anything.
Google
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Google
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Quick and efficient service with everything explained clearly. Thanks for your help John
Anonymous
Feefo
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Very friendly & Professional

From start to finish the representative (Shane) was professional, knowledgeable and friendly.
Easily and quickly set up my storage needs ....First Class service
Google
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Damon and John were amazing in helping me to set up my account. Had a tour of the locker which really helped to decide the right size. Thank you both!
Google
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Damon was an absolute hero helping me set up a unit last minute when my builders let me down. Explained all the options to me, made sure I got exactly what I needed and you could tell he was smiling even if it was over the phone. Best customer service!
Google
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Damon was a top agent, He went through the quote and explained clearly. We definitely recommend the company.
Google
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Great experience from start to finish. Very clear on costs and what is needed. Great price offer to start and lots of clear communication over the phone and on emails.
Google
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I can safely say, without hesitation, that the customer service I have experienced at this branch has been outstanding and consistent. Damon and John have both been helpful, personable, and empathetic to my situation. Thank you guys! x
Google
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My husband and I contacted Shurgard and have been liaising with John. He was very helpful, answering all queries we had. Keep up the good work..thank you again John
Google
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Feefo
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Their service was excellent. Very friendly and very helpful. I would definitely use them again.
Feefo
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Grate experience

The process was easy the people in the store were very helpful, informative & polite
Google
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Very quick and easy. Staff were kind and helpful
Google
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Damon was very helpful, cheerful and fast and understood the storage needs very quickly and talked me through the next steps. All felt easy and customer friendly - thank you Damon.
Google
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Friendly and cheaper than I thought
Google
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Google
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John was very professional and tried his best to help. I finally got my storage. Amazing service!
Google
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Google
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Amazing customer service. Damon should be held up as an example of how to get customers and keep them happy. Professionalism, friendliness, courtesy all on point. The package was excellent too, but you can't beat great customer service. Thank you!
Google
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I'm a first time customer with Shurgard and visited by appointment today to "move in". Met Damon, who showed me the unit and how everything works. Apparently he's new to the job but it didn't show, he was very knowledgeable and was great. Many thanks
Feefo
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Richard and Shane, we're absolutely brilliant in sorting out everything for us, at such short notice. We have used your services for nearly six years now. Not one problem in that time.
Google
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Google
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Thank you so much to John for being so kind and very accommodating to my mother. Means such a lot when people go out of their way to make your life that little bit easier, especially during these difficult times. Stay safe and well 2102/2515
Google
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Great customer service compared to other competitors, Damon was super helpful and had our unit ready within minutes totally, recommend shurgard. Great rates, knowledgeable staff. And safety measures inline with covid 19.
Google
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The customer service representative, Damon, was very helpful and made the booking process quick and painless.
Google
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Damon was extremely professional, helpful and polite
Regards Sharon Hanley
Surcon construction Ltd
Google
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Damon was great. He gave me all information I needed.
Google
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Excellent customer services from Damian who was knowledgeable and friendly. Great rates for storage needs
Google
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Google
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Had a productive conversation with a gentleman names Ross and from start to finish was happy to help and ended with hopefully what will be the perfect solution. Having had to deal with several storage companies recently can honestly say that ive been nothing but disappointed until this experience!
Google
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Best man, very kind and helpful
Google
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Friendly & Quickly , good service !
Anonymous
Feefo
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Very efficient service during unprecedented times, would definitely recommend.
Google
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Feefo
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very clear information and very helpful
Google
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Received assistance from Christian a few days ago and I am very grateful! I was new to storage and Christian made everything easy and efficient. Thank you.
Google
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Great staff, always helpful. Facilities are excellent. Good location.
Google
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Google
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Good price. Clean storage unit that is well maintained and secure. Excellent service from John, helpful, professional and very pleasant. Could not praise the service enough.
Feefo
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Easy to do, friendly and informative staff, who were more than happy to help if I didn’t understand anything. Covid secure.
Google
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Feefo
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Seamless storage and superior service

Richard couldn't be more helpful; explained everything and walked me through the entire process. Excellent service.
Google
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A Very good place to storage things and very tidy as well ,the staff is friendly and polite overall had a good experience 👍
Google
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The staff members were really helpful and friendly , I was very pleased with the customer service ☺️.
Google
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Very kind and helpfull staff, good location and feels safe and secure.
Google
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All the staff are super kind and helpful and the customer service is second to none.
Google
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Great helpful friendly staff, pristine premises.
Feefo
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excellent service

clean store- very organised and professional staff.
very good service. easy and smooth procedures.
Thank you
Google
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Shurgard fiveways storage always best and clean, everytime, every visit and specially staffs are friendly, smily and helpful staff specially like Ashley and others with good storage price offers.
Google
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I had to cancel my contract unexpectedly and Julia at Croydon was so helpful and gave a refund without hesitation.
So refreshing to find honest people in to day’s mercenary World.
Thanks again Tony
Google
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Extremely happy with the quality of service Ashley provided.
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Excellent service
Google
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Excellent friendly customer service!
Google
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The whole process was explained throughly and the customer service was brilliant from start to finish. Couldn’t recommend this place enough!
Google
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Excellent customer service, helpful staff. Thank you
Google
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Extremely happy with the service provided. The representative Ashley was well mannered throughout, He fluently illustrated the terms and conditions of the agreement. Very pleased, will definitely recommend this company to friends and family - Great work Ashley.
Google
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Amazing customer service from your employee Ashley. Went above and beyond to help me out and was very patient with my 100 questions. Will definitely be recommending to my friends and family.
Google
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Great customer service and knowledgable staff. I have never used a self-storage unit before and the gentleman I spoke to (I believe his name was Ashley) kindly explained the process to me.
Google
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Google
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Staff member Ashley was A1+ the customer service and everything I needed was catered for. 👌🏾
Ashley is an asset to the company and is well trained and very knowledgeable.
Google
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Would recommend! Great service and good place to store items
Google
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Really good customer service and great prices.
Google
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Great location and helpful staff esp one guy named Ashley, very thorough, articulate and meticulous. Will be recommending
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Ashley was a prime example of great customer service. He was so helpful and provided me with all the information I needed. I would definitely recommend.
Google
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Moving house during a pandemic wasn’t the most ideal situation but it was made easier by this Shurgard branch. The manager was super helpful and friendly!
Google
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Can't recommend Ashley enough. I have used other storage facilities in the past and I can honestly say my experience here has far exceed them and my expectations.

Ashely made the whole experience extremely easy and straight forward and i'll definitely be recommending this place to family and friends.
Google
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Great service
Google
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Not a bad place did a collection from here with a 40ft hgv staff did all they could to help with blindspots etc so imagine theyre willing to help in other areas too
Google
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Helpful staff but not enough small units, used Ewell branch instead
Google
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Excellent vibe, have to visit again.
Google
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Very helpful and friendly
Google
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The process was fast, easy and efficient. Thank you.
Google
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Such a great service by Michaela and Rachel very friendly couldn’t do enough for me when I visited. Would definitely recommend.
Google
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Clean tidy and adequately secure, would recommend to anyone.
Google
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Always friendly! Everything you need when you're moving!
Google
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The kind gentleman who served me Ashley was really good and helpful.
Google
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Ashley was incredible with his customer service. He delivered such high standard quality that I would definitely recommend to family and friends.
Ashley made the process of signing up like a walk in the park, he made sure I understood the keys facts and the T&Cs of the contract.
Ashley is an amazing asset to shurgard and for him to be front of house makes shurgard a phenomenal company and one of the best storage company; He was fantastic. Thank you Ashley.
Google
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Nice place
Google
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Had a locker there for a few years now. Secure, and easy to access.
Google
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Lovely staff ready to help and always smiling, especially Siham, she will do the extra mile to accommodate you!
Google
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Very good and helpful staff. Very friendly and always willing to help. Spacious units also. Highly recommended!! Jason is a lovely manager!
Google
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Google
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Used Shurgard Fiveways in Croydon for the first time a few days ago.
Very straightforward and quick. Everything made easy by Siham, the member of staff on site, who explained everything brilliantly and compactly.
Google
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Great staff, really helpful
Google
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Excellent service had a unit for a number of yrs very reasonable price clean unit all over Nice and friendly staff
Google
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Ryan has been more than helpful every time I've had to visit the site. Any issues are solved immediately with a smile x
Google
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I must congratulate the supreme service i received from the start. From reserving the storage online, booking the storage with Ryan and on the day showing how the system works, to signing the paperwork. Darren was very professional throughout the whole process and is a credit to the company. Well Done
Google
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The staff were very helpful when choosing the storage as I could not make up mind on how much space I was going to need it. Easy access as well.
Google
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This was a friend's unit, I was helping sort out so I don't know much about the cost, sizing of units available etc but was amazed inside the place, these units could be used to solve many problems like homelessness etc
Google
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The two women on the front desk are lovely, very helpful. I didn't feel pressured or anything, generally good customer service. Recommend it.”
Google
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Excellent customer service! Very helpful staff. Would highly reccomend to a friend :) .. 100% satisfied
Google
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Been a Shurgard customer for sometime now and due to price rises I needed to downsize my unit. Thought I'd have trouble trying to do this as not being a new customer but one of the ladies, Lau, on the main desk was so helpful and made changing units completely stress free, a real credit to Shurgard fiveways customer service team. Thanks Lau
Google
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Very helpful staff.
Google
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Perfect for what it is
Google
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Five ways staff Notably Lau , were always very professional and helpful making my stay at Shurgard a good experience.
Google
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Very helpful staff
Google
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Quick, easy & cheap . What more could you ask for? A refreshing change to be served by staff who know what they're doing and make you feel welcome.
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A1 service
Google
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First class staff who listen to your requirements and are extremely helpful.
If only all business's were run like this?
Google
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Had a great deal as i only needed it for a short term
Google
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This is a great shop! There is packaging available in shop in a variety of sizes, The layout of the shop provided very easy access! There is also a side gate. Staff are very helpful and approachable, would recommend this shop to friends :)
Google
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Excellent store with great packaging materials. The layout is perfect so can easily access anything required. The store assistances are also on hand if required!
Google
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Google
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Lovely, helpful staff and we particularly like the special offers! Easy parking and location too.
Google
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Great store! A wide variety of packaging available to purchase in store, in case you need to buy while there - all different sizes, very easy to access!
Google
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The Croydon Fiveways store seems to have 24 hours security features with at least 8 different camera feeds seen from the main desk.
Google
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It can be quite difficult to imagine the size of self-storage and how much can fit in each space but there’s a great video tour available on the website so that you can easily see what the different sizes are to more easily imagine what you could fit and which size to go for.
Google
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This branch is very close to Waddon station and is close to A232 just off the main road
Google
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All on one level which is great - no steps or need for a ramp if disabled etc. There is a security code you will need before being able to drive in, which can be given to you by staff.
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No bin.
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Anonymous
Feefo
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Very good and easy to get information required
Google
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Google
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The staff are very helpful and professional in their approach to their work. The reception area is bright and well organised.
Anonymous
Feefo
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Having just become a Shurgard Customer, the two things I have noticed, which I feel could be improved upon are the lighting in the Corridors and the LCD Screens on entry and in the lifts are very dim and too small to read for quick, easy access. Perhaps a magnifier would clarify the screen context.
Google
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Easy access
Google
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Slit mishap with the storage allocation but shorted out swiftly.
Google
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Google
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Very handy local storage solution. Secure and tidy. Worth the monthly fee.
Google
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This place is next to Wadon train station,Croydon five ways,I have been there many times to store excess things one could have around the house /office.Need a breathing space but u like your things there you go.
Google
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Good value and easy to operate
Google
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Cold
Google
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Handy
Google
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Store your house things instead of overflowing your house or flat but you have to pay some fee
Google
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Hey
very dood
thenks
Google
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All as it should be, the out gates seem to close all the time now, which is good
Google
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Google
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Google
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I would recommend this self-storage company. There is a side gate which allows convenient access to the storage units, and they are offering an excellent promotion of £1 for the first month's rent.
Google
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Easy to use.
Google
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It's easy to get to this store and handy to have an alternative place to store things. You can apply for 24h access which is helpful as it gives you more options so you can collect items or have items delivered after 11 pm at night
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Cheap Lockers
Google
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Staff are friendly and helpful, facility is always clean. But do keep your eye on the increases if you're here more than a few months though!
Google
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Google
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My price doubled in price over the 18months I was there. Cheaper more modern alternatives. Used to be good but got greedy so we left and moved to somewhere else at half the price. zero customer loyalty with all price rises. don't be fooled by the cheap joining offer.
Google
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Easy to use but price far too high, Every few months they raise the price, Most recent rise was £150.00 increase. So I would avoid and use another company if planning long term use. No customer loyalty and only big price rises.
Google
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Both lifts were out of order for several weeks, so no access to units on upper floors.
Google
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No 24 hour security on site that I was aware of in the 2 years I stored here. Unlike Safestore very near here which is a better option.

It's time to move your storage needs. Shurgard have increased storage prices significantly recently.

I'm personally preparing to move my long term storage to a competitor who isn't too far from them, but who offer monthly prices at almost 50% less for the same size storage unit!
Google
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Disgusting place.
Awful foreign staff who are aggressive and threatening.
WOULD NOT RECOMMEND
AND STAFF NEED TO BE INVESTIGATED FOR IMMIGRATION PURPOSES.
* Promotion conditions.
Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
Feefo Gold Trusted Merchant  Member of SSAUK