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Shurgard Woolwich

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Customer reviews

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66
18 reviews
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18
5 reviews
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0
0 reviews
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7
2 reviews
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7
2 reviews
Date
Rating
Feedback
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Helpful staff, well explained,
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This is my first time of being with them and has not been long with them. so for the short time experience,there service are good.
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Was not treated right.Left me frustrated ,unhappy ,Confused and were not bordered.
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I was satisfied with the treatment and services I received. My first experience was a good start and an encouragement to continued patronage
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Beautiful place, but full of hiding lies. I rented a unit and was told I have 14 days to cancel to be able to get my money back. I have cancelled after one week, hopping they will work out what I have used and give me a refund, but I was told I have to give 2 weeks notice. Meaning no refund will be due at the end. What a shame.
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I had to use storeage as I had no where to put my items but not sure how long I can afford this there should be some discount for pensioners
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Good
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Good service, nice, clean and easy accses to storage area. 6am to 11pm they are open, so i can drop my goods after work with no rush.
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Very efficient, helpful an friendly
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The clock on the gate is one hour back access only till ten not eleven as advertised
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Staff very helpful
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The sales guys were excellent. They were patience and diligenent in taking myself and my wife thorough all the various options depicted being close to closing time on a Sunday and whilst our kids ran around causing havoc! Brilliant service
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The staff at the new plumstead store could not be more helpful, very knowledgeable and friendly, go the extra mile.
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The T&C are not very clear, when I am emailed the Head Office the representatives were not custom to write clear answers when email was sent. All the fees and T&C were not fully disclosed neither by email neither by phone neither in person when arrived on site. I was asked to keep the unit clean the way it will be given to me instead the unit was handed over to me with pieces of polystyrene and the manager completely ignored the mess the floor was left from previous person.
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Clear communication and good instructions. Seamless service.
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Staff were very helpful & supportive Thank you very much!
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Convenient, access times very good. Good rate - availed of the offer. Works for me.
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Great customer service, Walked in to register and seen quickly at the woolwich branch,very professional polite staff. Very reasonably priced.
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Good
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Compatent, friendly.
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Amazing support very helpful and support great advice
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I am generally pleased with the way that staff were helpful and courteous. The reason that I was not happy with the service was that I didn't feel the staff were honest enough about the current storage deals on offer and other charges that I would incur from using you. They quoted me a move-in price which was just not true. They also did not say that the space offered to me was on the second floor rather than ground floor which would entail a lot more movement from me.
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I came back again because very please the staff professional attitudes and approach
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your staff were really helpful & friendly both over the phone & in the shop, i was given the right size unit & would definately recommend you to a friend
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The customer service was very friendly, and accommodating. They were approachable and helpful in store and on the phone. They provided thorough and useful information that was made easy to understand.
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Good
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Staff polite and efficient - storage clean and easily accessible