BEST PRICE. BEST SERVICE.
Call free 0800 368 0420  
Menu Menu close

Shurgard Woolwich

  • true
  • true
  • true
  • true
  • false

Customer reviews

  • true
  • true
  • true
  • true
  • true
57
11 reviews
  • true
  • true
  • true
  • true
  • false
10
2 reviews
  • true
  • true
  • true
  • false
  • false
5
1 review
  • true
  • true
  • false
  • false
  • false
15
3 reviews
  • true
  • false
  • false
  • false
  • false
10
2 reviews
Date
Rating
Feedback
  • true
  • true
  • true
  • true
  • true
All I needed was just space to store my household stuff temporarily but the experience I had was excellent. This is based on the professional advice & hospitality of the staff. Highly commendable.
  • true
  • true
  • true
  • true
  • true
Im very very happy from staff, security, and everything is so nice to store with shurgard
Good accommodation - but You need to make your service clear to your customers for good understanding, by doing this, you are giving customers choice and satisfaction to meet their service needs/requirements.
  • true
  • true
  • true
  • true
  • true
Simple, well priced, good access, helpful staff
  • true
  • true
  • false
  • false
  • false
This was my first visit to the unit since signing my contract and it was not a positive experience. I found the following: 1. Absence of trolleys at the branch when we arrived. Luckily a kind stranger lent us there's for a short period. If not, it would have involved carrying heavy boxes and increased the time spent moving my items into my unit. They also told us something very concerning - that the lack of trolleys was due to other customers keeping them in their storage units. If this practice is indeed happening, then Shurgard need to implement a system to stop this. 2. Intercom to front desk either not working or being ignored. We had to go back outside and walk around to the front desk to get the help we needed. On mentioning this to the front desk staff, they simply said that they were there 'covering' for the usual staff and didn't seem at all concerned. I had to ask them to pass this information onto the regular branch staff. Although I have no confidence that this was done. 3. Very poor signage after stepping out of the lift. I thought that my unit was on the 1st floor, however, upon stepping out of the lift on this floor I could see no signage for unit's numbered in the 3000's - only those numbers for 4000. This made me believe that I was on the wrong floor. I went back into the lift and tried the second floor but was unable to access. At this stage I realised that my unit had to be on the 1st floor and set about trying to locate it. After some wandering we managed to come across unit numbers in the 3000's and eventually found it. The lack of adequate signage in that part of the floor led to confusion and wasted time. All in all my first experience of Shurgard was far from satisfactory.
  • true
  • true
  • true
  • true
  • true
Helpful staff, well explained,
  • true
  • true
  • true
  • true
  • false
This is my first time of being with them and has not been long with them. so for the short time experience,there service are good.
  • true
  • false
  • false
  • false
  • false
Was not treated right.Left me frustrated ,unhappy ,Confused and were not bordered.
  • true
  • true
  • true
  • true
  • true
I was satisfied with the treatment and services I received. My first experience was a good start and an encouragement to continued patronage
  • true
  • false
  • false
  • false
  • false
Beautiful place, but full of hiding lies. I rented a unit and was told I have 14 days to cancel to be able to get my money back. I have cancelled after one week, hopping they will work out what I have used and give me a refund, but I was told I have to give 2 weeks notice. Meaning no refund will be due at the end. What a shame.
  • true
  • true
  • true
  • true
  • false
I had to use storeage as I had no where to put my items but not sure how long I can afford this there should be some discount for pensioners
  • true
  • true
  • true
  • true
  • true
Good
  • true
  • true
  • true
  • true
  • true
Good service, nice, clean and easy accses to storage area. 6am to 11pm they are open, so i can drop my goods after work with no rush.
  • true
  • true
  • true
  • true
  • true
Very efficient, helpful an friendly
  • true
  • true
  • false
  • false
  • false
The clock on the gate is one hour back access only till ten not eleven as advertised
  • true
  • true
  • true
  • true
  • true
Staff very helpful
  • true
  • true
  • true
  • true
  • true
The sales guys were excellent. They were patience and diligenent in taking myself and my wife thorough all the various options depicted being close to closing time on a Sunday and whilst our kids ran around causing havoc! Brilliant service
  • true
  • true
  • true
  • true
  • true
The staff at the new plumstead store could not be more helpful, very knowledgeable and friendly, go the extra mile.
  • true
  • true
  • false
  • false
  • false
The T&C are not very clear, when I am emailed the Head Office the representatives were not custom to write clear answers when email was sent. All the fees and T&C were not fully disclosed neither by email neither by phone neither in person when arrived on site. I was asked to keep the unit clean the way it will be given to me instead the unit was handed over to me with pieces of polystyrene and the manager completely ignored the mess the floor was left from previous person.