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Shurgard Woolwich customer reviews

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Customer reviews

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2 reviews
Date
Rating
Feedback
Anonymous
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Reassured me about the choice I made and guided me to the best deal for my circumstances.

Although it was past their closing time, both R&A I think their initials are, waited and walked me through the whole process until I was confident. A wonderful customer experience I had.
Anonymous
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Quick fast service
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Attentive Staff!

Attentive and helpful staff. Fresh and clean facilities at a competitive price.
Anonymous
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Frontline staff were extremely good and helpful!

Service costs are very user friendly compared to other storage providers. I was paying £148 for storage space of the same size for which I am mow paying £57 with Shurgard. Very affordable pricing model!
Anonymous
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It was so nice to work with tham
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Good friendly service from the employee behind the counter, stayed slightly late and no rushed service even though I came just before he was off shift :) definitely would return again
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Superb customer service

The staff rendered professional and quality service
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Excellent service no problems
Anonymous
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Everything at Suregard is extremely efficient, polite and helpful, I cannot say anymore than that ! congratulations on an excellent business.
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Stupendous

Helpful and attentive service from both Rory and Keiran. Good clear information delivered with good humour.

No task was too much for these guys, so would recommend this place with confidence.
Anonymous
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The Shurgard Self-storage centre was close to home and when I enquired about size of spaces available they provided a good estimate of what I might need. They also allowed me to see for myself the recommended storage space and one unit that was slightly smaller which was the ideal space required. When I signed up I received my first month for £1.00, but anybody signing would need to check if this offer is available. The staff were friendly and very helplful. This is my first time using storage and I would recommend this storage company if you are looking for something with a good price and security.
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Smooth service explained well

The service from the member of staff was well understood and in just a matter of minutes storage space was allocated to me which fitted nicely without him seeing my belongings
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Good services.
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Excellent service and kind
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Highly professional & commendable

All I needed was just space to store my household stuff temporarily but the experience I had was excellent. This is based on the professional advice & hospitality of the staff. Highly commendable.
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Highly recommend

Im very very happy from staff, security, and everything is so nice to store with shurgard
Anonymous
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Quality customer service and good interpersonal relationship required

Good accommodation - but
You need to make your service clear to your customers for good understanding, by doing this, you are giving customers choice and satisfaction to meet their service needs/requirements.
Anonymous
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Simple and well priced

Simple, well priced, good access, helpful staff
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Poor service from my first experience of using Shurgard

This was my first visit to the unit since signing my contract and it was not a positive experience. I found the following:

1. Absence of trolleys at the branch when we arrived. Luckily a kind stranger lent us there's for a short period. If not, it would have involved carrying heavy boxes and increased the time spent moving my items into my unit. They also told us something very concerning - that the lack of trolleys was due to other customers keeping them in their storage units. If this practice is indeed happening, then Shurgard need to implement a system to stop this.

2. Intercom to front desk either not working or being ignored. We had to go back outside and walk around to the front desk to get the help we needed. On mentioning this to the front desk staff, they simply said that they were there 'covering' for the usual staff and didn't seem at all concerned. I had to ask them to pass this information onto the regular branch staff. Although I have no confidence that this was done.

3. Very poor signage after stepping out of the lift. I thought that my unit was on the 1st floor, however, upon stepping out of the lift on this floor I could see no signage for unit's numbered in the 3000's - only those numbers for 4000. This made me believe that I was on the wrong floor. I went back into the lift and tried the second floor but was unable to access. At this stage I realised that my unit had to be on the 1st floor and set about trying to locate it. After some wandering we managed to come across unit numbers in the 3000's and eventually found it. The lack of adequate signage in that part of the floor led to confusion and wasted time.

All in all my first experience of Shurgard was far from satisfactory.
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Excellent service by Shurgard Self Storage UK

Helpful staff, well explained,
Anonymous
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This is my first time of being with them and has not been long with them. s...

This is my first time of being with them and has not been long with them.
so for the short time experience,there service are good.
Anonymous
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Was not treated right.Left me frustrated ,unhappy ,Confused and were not bo...

Was not treated right.Left me frustrated ,unhappy ,Confused and were not bordered.
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I received a perfect treatment

I was satisfied with the treatment and services I received. My first experience was a good start and an encouragement to continued patronage
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Not completely honest people.

Beautiful place, but full of hiding lies. I rented a unit and was told I have 14 days to cancel to be able to get my money back.
I have cancelled after one week, hopping they will work out what I have used and give me a refund, but I was told I have to give 2 weeks notice. Meaning no refund will be due at the end. What a shame.