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Shurgard Woolwich customer reviews

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Customer reviews

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Date
Rating
Feedback
Anonymous
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The staffs are always ready to help and Shurgard has been good to me

Yes I will always patronise them
Anonymous
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Professional and efficient

Good personable service and straightforward move in process
Anonymous
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Couldn't have been easier

The reception was welcoming and explained everything very well - unhurried and clear
Anonymous
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Seems ok

Experience was ok. But i find the lighting very poor outside at night. Thats really needs to be sorted due safety issues. Around external door entrance of building. Apart from that seems ok apart from hidden costs etc.
Ann D.
Hello, we are sorry to read that you feel the lighting outside the building is inadequate. We've passed your concerns on to the Store Manager who will be taking this into consideration. \n
\nUnlike many other storage providers - Shurgard displays all available units and prices online, including our special offers. The only extra costs new customers may need to pay are a one-off administration fee and a unique sealed lock to your storage unit to guarantee no one else can access your belongings. Although all our stores are fully insured, you still need to get an insurance to cover your stored items. Our rental prices can’t include insurance for your belongings because the cost depends on the value of your goods. You can find all the information on pricing on https://www.shurgard.co.uk/self-storage/why-shurgard/self-storage-prices.\n
\nWe hope you're having a positive storage experience at Shurgard and thank you for sharing your comments.
16/02/2018 8:05:49
Anonymous
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Good communication

Good communication
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Brilliant customer service
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excellent

we are very satisfied and happy with their services
Anonymous
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Very easy and straightforward storage option. Staff was helpful.
Anonymous
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Cost effective solution for my short term storage requirement.

Unit I required was available and the booking process was completed promptly. Access control was quite impressive. One downside was the restroom was out of order, this needs to be fixed. One area for consideration is a canopy over the loading area.
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Very good value for money, friendly staff, good location

Very good! Would recommend to others. What could be improved - a key card in addition to the pass code. Inputting the code again and again especially in the elevator is quite annoying. A toilet available in the premises would be welcome. There is just one next to the reception which is not accessible after closing time.
Anonymous
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Reassured me about the choice I made and guided me to the best deal for my circumstances.

Although it was past their closing time, both R&A I think their initials are, waited and walked me through the whole process until I was confident. A wonderful customer experience I had.
Anonymous
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Quick fast service
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Attentive Staff!

Attentive and helpful staff. Fresh and clean facilities at a competitive price.
Anonymous
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Frontline staff were extremely good and helpful!

Service costs are very user friendly compared to other storage providers. I was paying £148 for storage space of the same size for which I am mow paying £57 with Shurgard. Very affordable pricing model!
Anonymous
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It was so nice to work with tham
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Good friendly service from the employee behind the counter, stayed slightly late and no rushed service even though I came just before he was off shift :) definitely would return again
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Superb customer service

The staff rendered professional and quality service
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Excellent service no problems
Anonymous
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Everything at Suregard is extremely efficient, polite and helpful, I cannot say anymore than that ! congratulations on an excellent business.
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Stupendous

Helpful and attentive service from both Rory and Keiran. Good clear information delivered with good humour.

No task was too much for these guys, so would recommend this place with confidence.
Anonymous
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The Shurgard Self-storage centre was close to home and when I enquired about size of spaces available they provided a good estimate of what I might need. They also allowed me to see for myself the recommended storage space and one unit that was slightly smaller which was the ideal space required. When I signed up I received my first month for £1.00, but anybody signing would need to check if this offer is available. The staff were friendly and very helplful. This is my first time using storage and I would recommend this storage company if you are looking for something with a good price and security.
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Smooth service explained well

The service from the member of staff was well understood and in just a matter of minutes storage space was allocated to me which fitted nicely without him seeing my belongings
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Good services.
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Excellent service and kind
Feefo Gold Trusted Merchant  Member of SSAUK