Anonymous
13-09-2019
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i made a reservation online, i got a missed call from the store and called the store back phone was picked up by a member of staff as soon as i let my name know they dropped the call. i checked my signal on phone which was good. i called again and picked up by somone else (not sure same store) called Lesley (could not capture the full name (that was male voice) i asked could to tell me the deal i will get and and please send me quote on my email address gentleman asked me what quote do u mean coat or jacket we wear. at this point i asked him you are dealing at shurgard and dont know the meaning of quote. he started laughing i feel very bad i asked him you dont know how to speak to customer. he laughed again and dropped the call. i think was a delibarate reduness. as i am currently working at marks and spencer as assistant manager we cant tolerate this kind of behaviour. i give up at this stage and avoid calling again. a lady called me again next day i have gone through the whole process and got the unit at Woolich store. she was very nice. she explain everything of contract. i think shurgard should take action against the person involved. thanks
Sophie K
Hello, we are sorry to hear you didn't have a positive experience at Shurgard as many customers find our staff to be helpful and professional. We will make sure to pass your feedback on to the team. We hope you're having a positive storage experience at Shurgard. We remain at your disposal.
9/13/2019 8:16:08 AM
Shurgard gives me so much assurance and peace of mind. They’re the best!
Anonymous
11-09-2019
Shurgard gives me so much assurance and peace of mind. They’re the best!
Definitely I will recommend Shurgard to friends and family. Shurgard it is any anytime, anyday
Unable to reach 1st floor unit as lifts not working
Anonymous
10-09-2019
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Unable to reach 1st floor unit as lifts not working
Lifts not working 2nd time now
Sophie K
Hello, we're sorry to read you've had difficulties with the lift and apologize for any inconvenience this may have caused. We take pride in looking after our facilities to make your move stress-free. We will share your feedback with our store & facility management team so this can be fixed. Thank you for sharing your comments.
9/11/2019 7:37:33 AM
Great Team at Woolwich
Diana Costa
10-09-2019
Great Team at Woolwich
Very friendly team at Woolwich Shurgard was attended by Chad who was very professional and showed me how to use the system and unit well. The team are very bubbly and welcoming.
Mathew Olaniyan
02-08-2019
I find the storage more secure & reliable
Georgiana Negoita
02-08-2019
Very helpful
Toilet please.
Anonymous
21-06-2019
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Toilet please.
We need a toilet in the premises.
Anonymous
30-05-2019
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One staff only, but he 2as a no non - sense man at the reception. He had time in his hands to explain about how the entire system works.
Anonymous
07-05-2019
Really helpful quick service everything was explained regarding security .... very good price
Perfect storage unit
Anonymous
07-05-2019
Perfect storage unit
Quick clean no fuss just what I wanted thank you
Friendly and helpful service.
Abimbola Samuel
20-03-2019
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Friendly and helpful service.
The attendant was professional but also helpful and friendly. Made me feel at ease. I would definitely recommend Shurgard and use them again if I need self storage.
Adewunmi Adegbenro
19-03-2019
Excellent reception by staff at the desk.
Fiodor Tiufeac
09-12-2018
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I lost about three hours to sign contract :( in everething else is good
Martins Danilovs
04-12-2018
Good storage place for good value !
Cheikh Ndiaye
04-12-2018
I am really satisfied with your storage thank you very much
