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Shurgard Woolwich customer reviews

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Customer reviews

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Feedback
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professional, patient, understanding, helpful. gold star.
Anonymous
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The staffs are always ready to help and Shurgard has been good to me

Yes I will always patronise them
Anonymous
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Professional and efficient

Good personable service and straightforward move in process
Anonymous
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Couldn't have been easier

The reception was welcoming and explained everything very well - unhurried and clear
Anonymous
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Seems ok

Experience was ok. But i find the lighting very poor outside at night. Thats really needs to be sorted due safety issues. Around external door entrance of building. Apart from that seems ok apart from hidden costs etc.
Ann D.
Hello, we are sorry to read that you feel the lighting outside the building is inadequate. We've passed your concerns on to the Store Manager who will be taking this into consideration. \n
\nUnlike many other storage providers - Shurgard displays all available units and prices online, including our special offers. The only extra costs new customers may need to pay are a one-off administration fee and a unique sealed lock to your storage unit to guarantee no one else can access your belongings. Although all our stores are fully insured, you still need to get an insurance to cover your stored items. Our rental prices can’t include insurance for your belongings because the cost depends on the value of your goods. You can find all the information on pricing on https://www.shurgard.co.uk/self-storage/why-shurgard/self-storage-prices.\n
\nWe hope you're having a positive storage experience at Shurgard and thank you for sharing your comments.
16/02/2018 8:05:49
Anonymous
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Good communication

Good communication
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Brilliant customer service
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excellent

we are very satisfied and happy with their services
Anonymous
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Very easy and straightforward storage option. Staff was helpful.
Anonymous
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Cost effective solution for my short term storage requirement.

Unit I required was available and the booking process was completed promptly. Access control was quite impressive. One downside was the restroom was out of order, this needs to be fixed. One area for consideration is a canopy over the loading area.
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Very good value for money, friendly staff, good location

Very good! Would recommend to others. What could be improved - a key card in addition to the pass code. Inputting the code again and again especially in the elevator is quite annoying. A toilet available in the premises would be welcome. There is just one next to the reception which is not accessible after closing time.
Anonymous
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Reassured me about the choice I made and guided me to the best deal for my circumstances.

Although it was past their closing time, both R&A I think their initials are, waited and walked me through the whole process until I was confident. A wonderful customer experience I had.
Anonymous
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Quick fast service
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Attentive Staff!

Attentive and helpful staff. Fresh and clean facilities at a competitive price.
Anonymous
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Frontline staff were extremely good and helpful!

Service costs are very user friendly compared to other storage providers. I was paying £148 for storage space of the same size for which I am mow paying £57 with Shurgard. Very affordable pricing model!
Anonymous
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It was so nice to work with tham
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Good friendly service from the employee behind the counter, stayed slightly late and no rushed service even though I came just before he was off shift :) definitely would return again
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Superb customer service

The staff rendered professional and quality service
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Excellent service no problems
Feefo Gold Trusted Merchant  Member of SSAUK