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Shurgard Woolwich customer reviews

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Customer reviews

Date
Rating
Feedback
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I lost about three hours to sign contract :( in everething else is good
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Good storage place for good value !
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I am really satisfied with your storage thank you very much
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Shurgard to anyone
Anonymous
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Quite simple and convinient

The location is perfect.. Their staff are quite friendly and helpful, their access system is quite convonent and most of all security is good
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Very good service with reasonable price.

The customer was good and i was well attended to.
Anonymous
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Great customers services
Anonymous
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Good customer service but poor resources on the day

Good customer service to set up my storage unit. However on the day of moving in my things for storage there were no trollies available for almost half hour which ended up costing me a further £20 for the delivery company I used on the day.
Ann D.
Hello, thank you for taking the time to give us your feedback. We have trolleys at the disposal of our customers to make loading and unloading as easy as possible, but sometimes during peak moving times there can be more demand than available trolleys. We apologise for any inconvenience this may have caused. We'll pass your feedback on to our operational department so we can review the number of trolleys at your location. 4/10/2018 7:15:35
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excellent service
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Beautiful!

This is my first experience and its an awesome opportunity to do it again here.. Bravo!!!
Anonymous
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Have only been with you couple of weeks no problems easy access and clean
Ann D.
Thank you for your positive feedback. 12/09/2018 6:54:47
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The service is so affordable and highly secured
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Overall a very good experience.
Anonymous
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Helpful. They ensured I got the space I needed. Did what was inthe best interest of the customer.
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Helpful staff. Clean and secure storage.

I have found the facility amazing. It’s clean, secure and easily accessible. Mo helped me and showed me around the facility and explained everything. He was very friendly and professional. I wouldn’t hesitate to recommend this storage facility.
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Economic storage beats the competition

Fu the gentleman behind the desk was very hospitable in explaining to me the easiest and safe way to store my belongings.. And compare the price of all the storage companies Shurgard is definitely the most efficient and economical.
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professional, patient, understanding, helpful. gold star.
Anonymous
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The staffs are always ready to help and Shurgard has been good to me

Yes I will always patronise them
Anonymous
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Professional and efficient

Good personable service and straightforward move in process
Anonymous
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Couldn't have been easier

The reception was welcoming and explained everything very well - unhurried and clear
Anonymous
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Seems ok

Experience was ok. But i find the lighting very poor outside at night. Thats really needs to be sorted due safety issues. Around external door entrance of building. Apart from that seems ok apart from hidden costs etc.
Ann D.
Hello, we are sorry to read that you feel the lighting outside the building is inadequate. We've passed your concerns on to the Store Manager who will be taking this into consideration. \n
\nUnlike many other storage providers - Shurgard displays all available units and prices online, including our special offers. The only extra costs new customers may need to pay are a one-off administration fee and a unique sealed lock to your storage unit to guarantee no one else can access your belongings. Although all our stores are fully insured, you still need to get an insurance to cover your stored items. Our rental prices can’t include insurance for your belongings because the cost depends on the value of your goods. You can find all the information on pricing on https://www.shurgard.co.uk/self-storage/why-shurgard/self-storage-prices.\n
\nWe hope you're having a positive storage experience at Shurgard and thank you for sharing your comments.
16/02/2018 8:05:49
Anonymous
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Good communication

Good communication
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Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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