Reviews of Shurgard Woolwich

Covid-19 update: Our staff are present during office hours but cannot admit customers to the shop area. Contactless rental remains possible. More info on our protective measures »

✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
FOR EVERY MOVE IN LIFE
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Self-Storage at Shurgard Woolwich
Storage units from €1 for the first month's rent. No minimum stay.

CUSTOMER REVIEWS

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(4.5) based on 188 reviews
Date
Platform
Rating
Feedback
Google
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Me and my business partner Vee we were served at the shurgard in south Croydon by Dani who gave us an extremely great service would recommend her highly, easy to talk to and super helpful! Thanks again!!
Google
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Fantastic service. I called to ask about storage and prices. Everything was clearly explained by David in a friendly manner. No hassle, nice and easy booking.
Feefo
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Clear and transparent

Everything was explained and I can always call and the team are there to help
Google
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The staff at South Croydon were very efficient and helpful. Always good humoured and polite. Very happy with their service.
Google
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Excellent staff - Christian in particular - reasonably priced
Google
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Staff are helpful and the price of a lock up isn’t too bad
Google
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David is super helpful and polite. Highly recommend this place
Google
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Very efficient service and helpful staff. Would happily use them again in the future and would not hesitate to recommend them.
Google
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Store staff member was polite and patient with me, I appreciate the help I received today.
Google
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David was really helpful and the process of booking was really easy
Google
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Anonymous
Feefo
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Staff were excellent and made it easy for a novice storage person
Google
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Never used storage before so I was a little nervous, the guys in store made the whole process easy. Christian called me afterwards to make sure everything was fine which was a nice touch.
Anonymous
Feefo
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Exceptional service

Fantastic service from staff member Dee in woolwich, got me a fantastic deal on a unit, first month only £1 and got unit nearly twice the size as the one I reserved for only an extra £3 per month, explained everything clearly. Very friendly and seemed to genuinely want to help, highly recommend
Google
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Only used for a short while but the staff are very helpful. I would visit this shop again if I ever needed storage.
Google
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Lovely of Christian to call and ask how my move in went. Taking out a space was straightforward, great service.
Google
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Super helpful in making sure all my questions were answered and locked in on a great deal thanks for making the process seamless.
Google
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Came in today to enquire about storage. Needed to find out how the poecess works due to never using a storage company before. Young fella kris helped me find the right unit even thought it felt bizzare talking on the mobile behind a class. Managed to get things sorted, hopefully I'll be storing my items in a few weeks time.
Google
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Came in to buy Boxes and wasn't aware the shop was closed. Christian was kind enough to help me buy some items I desperately needed, will use again in the future.
Google
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After calling today to enquire about prices for a unit and boxes I was extremely pleased with the customer service I received from David no questions were a problem for him to answer and was very helpful with explaining everything I needed to do. Many thanks and will highly recommend to all my friends and family thanks again David
Google
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Spoke to David on the phone today, he was very helpful and politely answered all of my queries, great service
Google
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When calling today to enquire about a unit and boxes I was very confused with what I need to do but I shouldn’t have been worried as after speaking to David I was satisfied with all the information he gave me. Would highly recommend to all my friends and family. Thanks again David.
Anonymous
Feefo
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Great service and feels very secure
Anonymous
Feefo
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Reliable

It’s clean and all the trolley is good you don’t bump to other people at the corridor and the staff s are very professional
Google
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Very helpful receptionist. He was very professional and helped me to complete online payment.
Feefo
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Terrific Service

Very, very helpful staff. The service really stood out.
Feefo
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Good customer services. Helpful and very nice and clean storage space. The only thing that is missing is accepting deliveries if they start to offer this they can sweep the market.
Google
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Feefo
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Organised, easy and efficient.
Google
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Great service
Google
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Excellent service from the minute Dave picked up the phone - very friendly, helpful and professional. I would definitely recommend them for their great customer service. Thank you so much Dave in Shurgards South Croydon!
Feefo
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So far so good

Excellent service so far. Staff are always friendly and helpful especially Dee.
Unit is clean and secure. COVID protocols in place and most people seem to be wearing masks.
Feefo
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Wowwwwww

Your Saler is top. Maybe top is not correct to say she is wooowwwww
Feefo
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Member of staff very professional and helpful
Anonymous
Feefo
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They are good.
Friendly staff..
Clean enverolment.
Resnable price indeed..
Google
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Feefo
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good

Customer service is extremely satisfactory and desk staff are very friendly.
Anonymous
Feefo
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Exceptional service

Dee booked me into my unit on this occassion and was pleasure to deal with. Have used shurgard before for my business, prices are very reasonable, security is impressive and facility is well maintained, what else could you ask for
Google
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Thank you to Christian and Wez for helping me with my boxes purchase, they even helped take the boxes to the car, pair of gentlemen. Thank you
Google
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Great service. Very helpful staff . Convenient storage
Google
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Had lovely service from David answered all my questions was very helpful. Customer service was great went above and beyond to help me find the right unit
Google
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Great prices and very helpful and accommodating staff. David was especially helpful with all of my questions. Highly recommend
Google
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Extremely helpful service from David, was great help👍🏽
Google
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Caring team. Considerate and went the extra mile to help.
Google
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I visited shurgard south Croydon last week and spoke to David who was so helpful and understood my every need.
He is a great example of customer service and a great credit to shurgard. And because of his great help and time taken with my boxes, I will definitely recommend my friends to use this store and company too.
Anonymous
Feefo
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I found the service from all staff be outstanding. they were very professional ad welcoming. I would recommend.
Anonymous
Feefo
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Good service
Feefo
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Satisfied customer

I am pleased with the staff at the Woolwich Branch, in particular Farid who attended to me. He was very courteous, helpful with details and professional. Will definitely recommend.
Anonymous
Feefo
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Highly recommend

First time i have used storage and verypleased to date. Dee in the office explained everything very clearly and showed me exactly how it all works. Security is very good. Not a 24 hr facility but 6am to 11pm should be enough for most, and security patrols take place after office hours which is reassuring
Google
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Google
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Very polite staff very helpful with all my enquires David was especially helpful many thanks.
Google
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Google
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Friendly staff who actually listen to what you say.
Google
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Great help from the guys today in store, showed me and my partner some units for our business which unfortunately we had to shut due to covid. Unfortunately I don't remember the staff members names but thank you to the South Croydon branch.
Google
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Visited the store on the 3rd to buy boxes and a young man there was very helpful. He even assembled some of the boxes for me so that I would not have trouble building them myself. Even helped me take it to the car which was nice of him. I will definitely return, Thank you.
Feefo
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Excellent service, u don’t need to worry anyone about your stuff, shurgard got you covered and very independent. You can store for as long as you wish with peace of mind
Anonymous
Feefo
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Nice and Easy

Very good customer service, everything was explained well and clearly. Very helpful staff.
Feefo
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Fantastic service from DEE absolutely can’t fault her service to me
Google
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I spoke to Darren he was very sweet, helpful and answered all my questions as I would like, gave the right recommendations!

Really pleased
Thanks Darren
Google
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Google
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Google
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Helpful and friendly staff. Spoke to Dani today who helped me find a better solution
Feefo
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CUSTOMER SERVICES SATISFACTORY AND GOOD CONDUCT
Anonymous
Feefo
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Couldn’t ask for anything better

Customer service is top of the range
Google
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Today, in a stressful mood, I walked into south Croydon Shurgard and was met by Dani...
This young lady was unendingly professional and knowledgeable...in 20mins I had the storage I needed with all documentation and explanations completed..
Dani was professional, friendly, welcoming and understanding..she is a true asset and I happily recommend her to all customers..
What could have been a stressful experience became a pleasure..
Thank you Dani!!
Google
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Nice young lady very helpful and polite very good Service
Google
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Staff are very friendly and very helpful 👌🏾
Feefo
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Excellent customer service, friendly and helpful staff
Feefo
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Thumbs up Shurgard Woolwich

Zara was polite & patient over the phone, as I had many questions. When I went to collect the keys & sign contract, the gentleman at Reception was very helpful too. It was raining & he helped find a better way, for me to move boxes to the unit. Parts of Contract were explained and he answered my questions. Very kind. Thanks.
Google
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We spoke with Dani on the phone and she was super helpful, really clear about all the details for the storage, really friendly and helped us get the best offer/ help that we could for our storage.
Google
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Feefo
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Quick and easy registration, staff very helpful, we got a large unit which was conveniently located on the ground floor. We managed to store our whole nursery furniture and resources with space
Feefo
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Very clean. Efficient service in organising rental. Staff friendly and helpful.
Feefo
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Very good service
Google
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Google
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Very helpful member of staff named Dani
Well done. R. BURTWELL
Google
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Google
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Excellent customer service from Daniel.
Google
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This week I visited and was served by Daniel. His customer service was outstanding, he went above and beyond to help me find the right unit. He was very knowledgeable about what unit may suit my storage needs and went through a wide range of options. He spent a lot of time asking questions and listening to help find the right unit. Thanks to Daniel this is the only place I plan to use for storage. Couldn’t fault him, he was fab!
Google
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Amazing service from Daniel.
Google
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Visited south Croydon store, was served by Dani, fantastic service from the moment I walked through the door. Dani was really helpful gave fantastic advice, and offered to carry my boxes to my car. Dani has gone above and beyond. Thanks it’s been so long since having service like this!!
Google
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Big thankyou to Dani for her help today in reviewing our unit.
Great communication and customer service skills. Great asset to shurgard..
Feefo
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Simple to use service and great staff in Woolwich..
Google
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Dani was really helpful when I went to to get a storage unit for my sister stuff!
Google
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Extremely helpful and kind. Recommend Wes & Danny every time 👍
Google
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Great experience as always with a very friendly staff. They helped make a bad situation friendly and were very helpful.
Google
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Thank you, Dani, for your help with the unit :). You've been amazing since the first time we've called with questions about space at Shurgard. Really appreciate your help, your communication and how friendly you have been from the beginning.

Shurgard South Croydon is great also. Ideal location, opening hours and easy access.
Google
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Amazingly efficient call with Dani from this branch who kindly assisted with my enquiry for the Kensington store. Extremely helpful & answered all questions I had - great customer service!
Anonymous
Feefo
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Very helpful staff and very efficient in guiding us through the process
Anonymous
Feefo
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excellent service

very nice and polite man that set up the storage for me , very informative
Feefo
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Fantastic customer service, great offers on storage and boxes

Dee was very helpful and knowledgeable, we would have booked a unit far too big had we not had advice from her, First month storage for only £1!! And some great deals on boxes
Google
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Dani was very helpful, sorting out my rental late on a Friday afternoon to start the following week. All good so far with the storage unit. Price was better than any other local options.
Anonymous
Feefo
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Staff is friendly, very good space, everything is accessible.
Google
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Dani the member of staff on site at Shurgard South Croydon was extremely helpful and even lent us a lock so we could move our stock over from our previous unit without incurring the extra cost to buy another lock.
Google
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The experience I have had with The south Croydon team has been nothing but great.
I recently had to help my sister move some stuff into storage.
We have had a few horror stories before with storage companies and was ridiculously nervous going through it again.
To our surprise from the moment we rang and Wezley answered the phone, our fears were abolished.

From his customer service and ease of explaining the contracts and procedures.
Wez made the overall experience pain free and less of chore.

I will definitely recommend it this store to my friends and family.

Again, thank you.
Google
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Feefo
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Lovely stuff!! Great service!!
Google
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Excellent customer service by Darren and very friendly staff. Have used them now on 2 separate occasions over the last 2 years and will continue to use them for future storage needs.
Google
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Google
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I would firstly like to mention that the staff at this branch were very professional, in particular Darren and Wez. They were both very polite and helpful, giving great customer service. This particular branch was also very clean and well maintained. Would defiantly recommend using these services again.
Google
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I went in to buy some boxes, the guy who served me (Darren) was really polite, helpful and professional, if I could give 6 stars I would. Excellent customer services.
Anonymous
Feefo
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Shurgard is very good in terms of secured, rates and tidy environment.

They understand customer’s needs
Anonymous
Feefo
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Good location and service.
Feefo
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It’s good

Aaron was really helpful
Google
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Google
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I am self employed and run a small business and so having good quality storage is vital to me. The manager Darren and his team provide outstanding customer service and are always willing to help with any questions or problems. In particular I have found Darren to be an absolute gentleman. He is always polite, calm and kind and he goes out of his way to help, The facilities are secure, clean and well cared for and I feel safe whatever time I go. There are toilets available to use at all times too.
I’m delighted with the service provided at this branch. I cannot recommend Darren and his team at Shurgard, South Croydon enough 🤩
Google
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Great place. The Staff Wez and Darren were very helpful
Google
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(Translated by Google) Good servants e

(Original)
Good servi e
Google
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Excellent service from staff with a good sense of humour, very clean units, and excellent security.
Google
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I have been using the Shurgard at Brighton Road for many years now. All of the staff are helpful and friendly, with excellent security and service.

Many thanks, GVP & Co.
Google
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Google
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I sign up just to give positve review of how helping the staff have been
Google
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Google
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Google
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Collection of items to take to auction
Google
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Easy access, good price.
Google
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Very helpful staff, place well maintained and clean
Google
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This is first time using it. Very cheap price for the containers to store anything (restrictions are there like plants and others). There is some restrictions as well as I had my container on 1st floor and only that fits on lift I can keep. Good security control around the containers and premises. accessible 24/7 which is great.
Google
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Helped make move nice and easy
Google
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Google
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Aziz offered fantastic customer service, 5 stars
Google
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Very helpful staff and a small storage area is at a reasonable price.
Google
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Google
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Clearance of unit for client
Google
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Easy access no real holdups
Google
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Nice friendly manager
Google
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Google
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Awesome cystomer service from johnathan and great general service. I will recommend to friends.
Google
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Google
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So easy to find - just 10 mins drive from Croydon town centre, keep going past Toby Carvery and it’s on the left off Brighton road, you can’t miss it.
Google
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Nice company to use. They seem to take security very seriously here which is good. I saw they have a lot of 24hour cameras here. £1 for the first month was a good deal too.
Google
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Bright looking building, clearly seen from the road which is helpful. Nice place to store anything and very helpful staff here.
Google
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Very happy with the service. Johnathan in South Croydon was possibly one of the best employees i'd ever met. A credit to your business
Google
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LOVE Self-storage, someone else to take all your stuff, brilliant and so practical! People are friendly, there's a gated entrance at this store so no one else can get in unless they're a customer, rooms are big enough and customer service is good here.
Google
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Feefo
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Good customer service and engagement with ground staff willing to help.
Google
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Anonymous
Feefo
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Thanks Dee

Dee was very professional and helpful so glad she took over from the previous gentleman that originally started to deal with me the week before.
Google
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Google
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Great place to store stuff and get what you need for a move.
Anonymous
Feefo
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Easy to access and use
Feefo
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Good customer service

They are good and very efficient, they respond to the customer quickly there storage is with reasonable price.
Anonymous
Feefo
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Pleasant staff
Google
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Secure easy to access for customer. Tidy and quiet.
Google
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Google
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Google
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Pricy but other users are not considerate of others when they are loading and off loading
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Save place
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Affordable storage. Helpful employees.
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Reasonably priced and good set up, does what it says on the tin sort of place.
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Very secure
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This is a Storage place on the Brighton road South Croydon and 5 min drive from Purley.
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They have got a lot of spare boxes of different sizes in the reception, if you get here and need some more packaging, Helpful and friendly staff.
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I love the fact that you can use the special feature on the Google Maps page to be able to see inside the different size rooms. This means you can get a good idea of what size you need and thus what sort of price you'll be paying before you even get there.
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Upon arrival you do get peace of mind as there are loads of security cameras that are very prominent and they are monitored by the security desk. It's good to know that security is so high when you're leaving your possessions in someone else's hands.
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The security here is quite reassuring with cameras inside and outside of the building. The administrative tasks initially are nice and simple and the staff were very welcoming.
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Friendly store, looks clean, bright and plenty of security cameras so you feel safe keeping your things here. They have a £1 special offer promotion for the first month too which is good.
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There's no issues with security here, the main gate is always closed and locked up. The lifts are quite wide so lots of room to get your things in on the trolleys they have available. Who doesn't love storage?
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Feefo
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I didn't like it my password was not working one of the doors. That was my first day and the second time the main door opened
Sophie K
Hello, we're sorry to read you've had difficulties accessing the premises with your access code and apologise for any inconvenience this may have caused. We hope this issue has been resolved in the meanwhile and you're having a positive storage experience. If you would like us to contact you on the matter, please email your customer ID and phone number to info@shurgard.co.uk. 6/12/2020 9:39:20 AM
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Storage facility in Purley, next to the local tip.
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You get what you pay for and know it's safe and secure.
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Trolley shortage on Wednesday
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Lots of space,trolleys on hand, room to park and off load or loading, moving ,toilets, cardboard!Tapes, bubble wrap on sell ! Helpful staff
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Best customer service and keeping up is very important, and also try to improve more because of the competitors to survive better in the market.
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They lure you in by not advertising hidden costs

I honestly believe that their prices are too high for what you get. Why do they charge people 15£ for a lock that you have to BUY? its not like you're going to reuse it again. The fact that they show prices ex vat, is also very misleading. I went there with a price in my head, first months rent was supposed to be free but I paid nearly 100£ for 2 weeks rent/insurance/lock/setup fees. If I had anything closer would have definitely not gone to them.
Sophie K
Hello, we are sorry to read you did not receive all the information on pricing you needed. Our on-site managers are available during office hours to answer any questions on storage and pricing. Unlike many other storage providers, all available units and prices are shown online, including our special offers.
The only extra costs new customers need to pay are a one-off administration fee and a unique sealed lock to your storage unit to guarantee no one else can access your belongings. Although all our facilities are fully insured, you still need to get an insurance to cover your stored items. Our rental prices cant include this because the cost depends on the value of your goods. You can find all the information on pricing on https://www.shurgard.co.uk/self-storage/why-shurgard/self-storage-prices. We are confident that the overall cost of your storage at Shurgard offers great value in the market and thank you for storing with us.
7/23/2020 7:27:51 AM
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I found rat drippings all over my unit, on my family items and clothes

Very bad service, I was charged twice for a late payment. I had to get my bank to sort it out. Only to discover my items has been damage by rat drippings in my unit. I did not store food, so I was completely in shock at what I saw and recorded. Even more shocking, was the managers approach when I showed him the footage. He didn't even wanted to follow me back to check for hisself, he just said lucky my insurance I took with them should cover it. But only to the amount my package covered. This is not acceptable as I had to get rid of a lot of my items, because it was contaminated. Things that I have had for years gone.
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Small and cramped and people block the lock ups with their cars and vans especially at the exit gate and make it very hard for you to exit the place. Not easily accessible.
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Expensive
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Long time since ive seen such terrible service from staff ... shameful .
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First off, if I could give a zero I would after the poor service I received at the Shurgard South Croydon branch.

On the 04/06/19 at around 1pm both lifts were not working meaning I had no way of accessing my possessions being that my storage unit was on the second floor and without the lifts working I had no means of transporting my possessions to the van.

I hired a van for the day which I paid for out of my pocket and thinking that I would get a full refund for the van hire, after both lifts not working I was surprisingly told by the district manager that in the T&C's that Shurgard are not responsible for lift malfunctions and leaving me shocked & disappointed at their lack of responsibility.

Please take note as I don't want anyone else to be out of pocket like I have been as their whole attitude towards me has been terribly poor.

Jon

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(After email received)
As you can see from the attached photo, Shurgard took no responsibility for their own error.

This is just a warning to anybody planning to use this branch or any other Shurgard for that matter.

Read your T&C's as this is their get out.
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Absolutely bad and rude customer service. Avoid if you can. Tell lies as well. I wish I could give a 0 star.
Tell lies as well. They make your moment horrible and kill your day spirit. I have a lot of question for shurgard head office about this horrible South croydon branch and its very bad customer service. I shall call them when I have gathered enough information and get the time.
You get hurried to sign terms and conditions too instead of encouraging you to read it before signing. Make sure you read the terms and conditions before signing and don't listen to them when they tell you " awww they all same , just put your initial and sign" do not listen, just take your time to read. Direct debit is not mandatory but I got told it is mandatory despite reading it in the terms and condition that you can also pay by bank transfer as part of other method of payments. I did not want to argue it as i was working with and got no spare time to argue as i was very pissed and wishing i had ebough time to find another storage. Customer assistant kept saying it is very mandatory.
I did not mind but I hate to be told lies by a company despite terms and condition saying different thing.
You will also have a horrible emotional moment and wish you never went there. I moved city and had to move storage too so as to be close to my goods. I moved from easi storage Maidstone to shurgard South croydon but the customer service I received from both moved from 100% to 5%. I wish I could give a 0 or minus to shurgard. I have used the one in Norbury in 2009 and they were good. My brother used purley way like 4 years ago too and they were outstanding too but South croydon branch is really bad and needs to be looked into and also retrain its customer assistant especially a particular assistant. It looks like they don't get monitored or get continuous training as the customer servuce is exrremely very poor. Avoid like a plague if you have enough time.
I shall call its head office to speak to them and ask all my questions.
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lousy service. They did not mention how muh money i owe them when i removed my luggage or did not send any mail. Later i received a debt collectio notice from an agency. This is lousy customer service. They do need 15 days notice before you can emty your storage else they charge.
rest all fine.
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Awful, one of the worst experiences I have had,
* Promotion conditions.
Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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