sami simela
25-02-2021
Google
Me and my business partner Vee we were served at the shurgard in south Croydon by Dani who gave us an extremely great service would recommend her highly, easy to talk to and super helpful! Thanks again!!
Rupal Maru
16-02-2021
Google
Fantastic service. I called to ask about storage and prices. Everything was clearly explained by David in a friendly manner. No hassle, nice and easy booking.
Clear and transparent
Kirn Patel
16-02-2021
Feefo
Clear and transparent
Everything was explained and I can always call and the team are there to help
Elizabeth D'Monte
16-02-2021
Google
The staff at South Croydon were very efficient and helpful. Always good humoured and polite. Very happy with their service.
Philip Sciueref
15-02-2021
Google
Excellent staff - Christian in particular - reasonably priced
Charlie Hobbs
14-02-2021
Google
Staff are helpful and the price of a lock up isn’t too bad
Jennifer Rennie
12-02-2021
Google
David is super helpful and polite. Highly recommend this place
Sally Fothergill
12-02-2021
Google
Very efficient service and helpful staff. Would happily use them again in the future and would not hesitate to recommend them.
Charmain Romano
11-02-2021
Google
Store staff member was polite and patient with me, I appreciate the help I received today.
First Days
10-02-2021
Google
David was really helpful and the process of booking was really easy
Hannah Gravett
08-02-2021
Google
Anonymous
05-02-2021
Feefo
Staff were excellent and made it easy for a novice storage person
Carrie Tate
04-02-2021
Google
Never used storage before so I was a little nervous, the guys in store made the whole process easy. Christian called me afterwards to make sure everything was fine which was a nice touch.
Exceptional service
Anonymous
02-02-2021
Feefo
Exceptional service
Fantastic service from staff member Dee in woolwich, got me a fantastic deal on a unit, first month only £1 and got unit nearly twice the size as the one I reserved for only an extra £3 per month, explained everything clearly. Very friendly and seemed to genuinely want to help, highly recommend
Annick Barbaria
02-02-2021
Google
Only used for a short while but the staff are very helpful. I would visit this shop again if I ever needed storage.
Radhinka Patel
01-02-2021
Google
Lovely of Christian to call and ask how my move in went. Taking out a space was straightforward, great service.
Winston Robinson
26-01-2021
Google
Super helpful in making sure all my questions were answered and locked in on a great deal thanks for making the process seamless.
Lee Price
21-01-2021
Google
Came in today to enquire about storage. Needed to find out how the poecess works due to never using a storage company before. Young fella kris helped me find the right unit even thought it felt bizzare talking on the mobile behind a class. Managed to get things sorted, hopefully I'll be storing my items in a few weeks time.
Jess Gordon
15-01-2021
Google
Came in to buy Boxes and wasn't aware the shop was closed. Christian was kind enough to help me buy some items I desperately needed, will use again in the future.
Caitlin Hudson
14-01-2021
Google
After calling today to enquire about prices for a unit and boxes I was extremely pleased with the customer service I received from David no questions were a problem for him to answer and was very helpful with explaining everything I needed to do. Many thanks and will highly recommend to all my friends and family thanks again David
Annette Maguire
13-01-2021
Google
Spoke to David on the phone today, he was very helpful and politely answered all of my queries, great service
Shelle Morris
13-01-2021
Google
When calling today to enquire about a unit and boxes I was very confused with what I need to do but I shouldn’t have been worried as after speaking to David I was satisfied with all the information he gave me. Would highly recommend to all my friends and family. Thanks again David.
Anonymous
12-01-2021
Feefo
Great service and feels very secure
Reliable
Anonymous
08-01-2021
Feefo
Reliable
It’s clean and all the trolley is good you don’t bump to other people at the corridor and the staff s are very professional
Kwaku Asamoah
07-01-2021
Google
Very helpful receptionist. He was very professional and helped me to complete online payment.
Terrific Service
Michael Byrd
05-01-2021
Feefo
Terrific Service
Very, very helpful staff. The service really stood out.
Hanif Seemab
05-01-2021
Feefo
Good customer services. Helpful and very nice and clean storage space. The only thing that is missing is accepting deliveries if they start to offer this they can sweep the market.
Immerse
05-01-2021
Google
Frances Lee
22-12-2020
Feefo
Organised, easy and efficient.
GERMAN GUSTAVO GOMEZ CEPEDA
17-12-2020
Google
Great service
Jean Pitt
16-12-2020
Google
Excellent service from the minute Dave picked up the phone - very friendly, helpful and professional. I would definitely recommend them for their great customer service. Thank you so much Dave in Shurgards South Croydon!
So far so good
Michele Cashman
09-12-2020
Feefo
So far so good
Excellent service so far. Staff are always friendly and helpful especially Dee.
Unit is clean and secure. COVID protocols in place and most people seem to be wearing masks.
Wowwwwww
Claudio Joao Nunes
24-11-2020
Feefo
Wowwwwww
Your Saler is top. Maybe top is not correct to say she is wooowwwww
Dwight Phillip
24-11-2020
Feefo
Member of staff very professional and helpful
Anonymous
24-11-2020
Feefo
They are good.
Friendly staff..
Clean enverolment.
Resnable price indeed..
Kelly Jackson
12-11-2020
Google
good
Olayemi Lawal
10-11-2020
Feefo
good
Customer service is extremely satisfactory and desk staff are very friendly.
Exceptional service
Anonymous
10-11-2020
Feefo
Exceptional service
Dee booked me into my unit on this occassion and was pleasure to deal with. Have used shurgard before for my business, prices are very reasonable, security is impressive and facility is well maintained, what else could you ask for
Richard Brice
09-11-2020
Google
Thank you to Christian and Wez for helping me with my boxes purchase, they even helped take the boxes to the car, pair of gentlemen. Thank you
Maria James
08-11-2020
Google
Great service. Very helpful staff . Convenient storage
Liza Hunt
06-11-2020
Google
Had lovely service from David answered all my questions was very helpful. Customer service was great went above and beyond to help me find the right unit
Iain Hudson
05-11-2020
Google
Great prices and very helpful and accommodating staff. David was especially helpful with all of my questions. Highly recommend
Caitlin Whelan
04-11-2020
Google
Extremely helpful service from David, was great help👍🏽
M Jones
01-11-2020
Google
Caring team. Considerate and went the extra mile to help.
Jake Whelan
23-10-2020
Google
I visited shurgard south Croydon last week and spoke to David who was so helpful and understood my every need.
He is a great example of customer service and a great credit to shurgard. And because of his great help and time taken with my boxes, I will definitely recommend my friends to use this store and company too.
Anonymous
20-10-2020
Feefo
I found the service from all staff be outstanding. they were very professional ad welcoming. I would recommend.
Anonymous
20-10-2020
Feefo
Good service
Satisfied customer
Licy
19-10-2020
Feefo
Satisfied customer
I am pleased with the staff at the Woolwich Branch, in particular Farid who attended to me. He was very courteous, helpful with details and professional. Will definitely recommend.
Highly recommend
Anonymous
13-10-2020
Feefo
Highly recommend
First time i have used storage and verypleased to date. Dee in the office explained everything very clearly and showed me exactly how it all works. Security is very good. Not a 24 hr facility but 6am to 11pm should be enough for most, and security patrols take place after office hours which is reassuring
steven Jennings
07-10-2020
Google
Shelle Hudson
07-10-2020
Google
Very polite staff very helpful with all my enquires David was especially helpful many thanks.
Francesco Rocca
06-10-2020
Google
Shelli Fion
06-10-2020
Google
Friendly staff who actually listen to what you say.
Herve Brian
06-10-2020
Google
Great help from the guys today in store, showed me and my partner some units for our business which unfortunately we had to shut due to covid. Unfortunately I don't remember the staff members names but thank you to the South Croydon branch.
Lowean Katsby
06-10-2020
Google
Visited the store on the 3rd to buy boxes and a young man there was very helpful. He even assembled some of the boxes for me so that I would not have trouble building them myself. Even helped me take it to the car which was nice of him. I will definitely return, Thank you.
Gift
05-10-2020
Feefo
Excellent service, u don’t need to worry anyone about your stuff, shurgard got you covered and very independent. You can store for as long as you wish with peace of mind
Nice and Easy
Anonymous
22-09-2020
Feefo
Nice and Easy
Very good customer service, everything was explained well and clearly. Very helpful staff.
Abdulai Omar
22-09-2020
Feefo
Fantastic service from DEE absolutely can’t fault her service to me
emporium apparel
20-09-2020
Google
I spoke to Darren he was very sweet, helpful and answered all my questions as I would like, gave the right recommendations!
Really pleased
Thanks Darren
Neculai Bobeica
16-09-2020
Google
Tony Russell
09-09-2020
Google
Sujahni Bucknell
04-09-2020
Google
Helpful and friendly staff. Spoke to Dani today who helped me find a better solution
Olayemi Lawal
31-08-2020
Feefo
CUSTOMER SERVICES SATISFACTORY AND GOOD CONDUCT
Couldn’t ask for anything better
Anonymous
28-08-2020
Feefo
Couldn’t ask for anything better
Customer service is top of the range
Rory O'Gorman
28-08-2020
Google
Today, in a stressful mood, I walked into south Croydon Shurgard and was met by Dani...
This young lady was unendingly professional and knowledgeable...in 20mins I had the storage I needed with all documentation and explanations completed..
Dani was professional, friendly, welcoming and understanding..she is a true asset and I happily recommend her to all customers..
What could have been a stressful experience became a pleasure..
Thank you Dani!!
Ken Rob
25-08-2020
Google
Nice young lady very helpful and polite very good Service
Gabriel Sey
25-08-2020
Google
Staff are very friendly and very helpful 👌🏾
Nezhdet Kyor
25-08-2020
Feefo
Excellent customer service, friendly and helpful staff
Thumbs up Shurgard Woolwich
Elena A
25-08-2020
Feefo
Thumbs up Shurgard Woolwich
Zara was polite & patient over the phone, as I had many questions. When I went to collect the keys & sign contract, the gentleman at Reception was very helpful too. It was raining & he helped find a better way, for me to move boxes to the unit. Parts of Contract were explained and he answered my questions. Very kind. Thanks.
Emma Beach
25-08-2020
Google
We spoke with Dani on the phone and she was super helpful, really clear about all the details for the storage, really friendly and helped us get the best offer/ help that we could for our storage.
Gerry Cutter
24-08-2020
Google
Decima Isles-Broughton
20-08-2020
Feefo
Quick and easy registration, staff very helpful, we got a large unit which was conveniently located on the ground floor. We managed to store our whole nursery furniture and resources with space
Pauline Twene-Danaher
19-08-2020
Feefo
Very clean. Efficient service in organising rental. Staff friendly and helpful.
Ibrahim Saleh
18-08-2020
Feefo
Very good service
Peter Bernatek
17-08-2020
Google
Colin Burtwell
17-08-2020
Google
Very helpful member of staff named Dani
Well done. R. BURTWELL
Natalie Rice
17-08-2020
Google
Luis Nunes
13-08-2020
Google
Excellent customer service from Daniel.
Bethany Stanley
12-08-2020
Google
This week I visited and was served by Daniel. His customer service was outstanding, he went above and beyond to help me find the right unit. He was very knowledgeable about what unit may suit my storage needs and went through a wide range of options. He spent a lot of time asking questions and listening to help find the right unit. Thanks to Daniel this is the only place I plan to use for storage. Couldn’t fault him, he was fab!
Steven Peters
12-08-2020
Google
Amazing service from Daniel.
Samantha Wilson
30-07-2020
Google
Visited south Croydon store, was served by Dani, fantastic service from the moment I walked through the door. Dani was really helpful gave fantastic advice, and offered to carry my boxes to my car. Dani has gone above and beyond. Thanks it’s been so long since having service like this!!
richard roddam
29-07-2020
Google
Big thankyou to Dani for her help today in reviewing our unit.
Great communication and customer service skills. Great asset to shurgard..
Michael Aldridge
22-07-2020
Feefo
Simple to use service and great staff in Woolwich..
Edel Hogan
21-07-2020
Google
Dani was really helpful when I went to to get a storage unit for my sister stuff!
Jayne Norman
21-07-2020
Google
Extremely helpful and kind. Recommend Wes & Danny every time 👍
Luke
16-07-2020
Google
Great experience as always with a very friendly staff. They helped make a bad situation friendly and were very helpful.
Alex Valentine
11-07-2020
Google
Thank you, Dani, for your help with the unit :). You've been amazing since the first time we've called with questions about space at Shurgard. Really appreciate your help, your communication and how friendly you have been from the beginning.
Shurgard South Croydon is great also. Ideal location, opening hours and easy access.
Lucy Davies
09-07-2020
Google
Amazingly efficient call with Dani from this branch who kindly assisted with my enquiry for the Kensington store. Extremely helpful & answered all questions I had - great customer service!
Anonymous
03-07-2020
Feefo
Very helpful staff and very efficient in guiding us through the process
excellent service
Anonymous
29-06-2020
Feefo
excellent service
very nice and polite man that set up the storage for me , very informative
Fantastic customer service, great offers on storage and boxes
Ash Bash
24-06-2020
Feefo
Fantastic customer service, great offers on storage and boxes
Dee was very helpful and knowledgeable, we would have booked a unit far too big had we not had advice from her, First month storage for only £1!! And some great deals on boxes
Matt Friend
23-06-2020
Google
Dani was very helpful, sorting out my rental late on a Friday afternoon to start the following week. All good so far with the storage unit. Price was better than any other local options.
Anonymous
13-06-2020
Feefo
Staff is friendly, very good space, everything is accessible.
Alexander Rose
13-06-2020
Google
Dani the member of staff on site at Shurgard South Croydon was extremely helpful and even lent us a lock so we could move our stock over from our previous unit without incurring the extra cost to buy another lock.
sy white
11-06-2020
Google
The experience I have had with The south Croydon team has been nothing but great.
I recently had to help my sister move some stuff into storage.
We have had a few horror stories before with storage companies and was ridiculously nervous going through it again.
To our surprise from the moment we rang and Wezley answered the phone, our fears were abolished.
From his customer service and ease of explaining the contracts and procedures.
Wez made the overall experience pain free and less of chore.
I will definitely recommend it this store to my friends and family.
Again, thank you.
Jose Rosa
10-06-2020
Google
Sorin Neagu
09-06-2020
Feefo
Lovely stuff!! Great service!!
Tanya Cabeleira
31-03-2020
Google
Excellent customer service by Darren and very friendly staff. Have used them now on 2 separate occasions over the last 2 years and will continue to use them for future storage needs.
Nethnia Oumana
23-03-2020
Google
87nessmo
20-03-2020
Google
I would firstly like to mention that the staff at this branch were very professional, in particular Darren and Wez. They were both very polite and helpful, giving great customer service. This particular branch was also very clean and well maintained. Would defiantly recommend using these services again.
Cee Crawford
11-03-2020
Google
I went in to buy some boxes, the guy who served me (Darren) was really polite, helpful and professional, if I could give 6 stars I would. Excellent customer services.
Shurgard is very good in terms of secured, rates and tidy environment.
Anonymous
10-03-2020
Feefo
Shurgard is very good in terms of secured, rates and tidy environment.
They understand customer’s needs
Anonymous
04-03-2020
Feefo
Good location and service.
It’s good
Elizabeth Mercera
04-03-2020
Feefo
It’s good
Aaron was really helpful
mantvydas zebraitis
03-03-2020
Google
Jen HM
03-03-2020
Google
I am self employed and run a small business and so having good quality storage is vital to me. The manager Darren and his team provide outstanding customer service and are always willing to help with any questions or problems. In particular I have found Darren to be an absolute gentleman. He is always polite, calm and kind and he goes out of his way to help, The facilities are secure, clean and well cared for and I feel safe whatever time I go. There are toilets available to use at all times too.
I’m delighted with the service provided at this branch. I cannot recommend Darren and his team at Shurgard, South Croydon enough 🤩
Danny Dyer
23-02-2020
Google
Great place. The Staff Wez and Darren were very helpful
Linus Noel
22-02-2020
Google
(Translated by Google) Good servants e
(Original)
Good servi e
Gary Mccarthy
06-02-2020
Google
Excellent service from staff with a good sense of humour, very clean units, and excellent security.
Gopal Patel
05-02-2020
Google
I have been using the Shurgard at Brighton Road for many years now. All of the staff are helpful and friendly, with excellent security and service.
Many thanks, GVP & Co.
JFIZZLEMANUP JahJah
05-02-2020
Google
Takumi Miyazaki
04-02-2020
Google
I sign up just to give positve review of how helping the staff have been
Cristian Duta
18-08-2019
Google
Jade Wayland
23-07-2019
Google
jason massey
28-06-2019
Google
Collection of items to take to auction
Anil Vekaria
25-02-2019
Google
Easy access, good price.
Shaun white
11-10-2018
Google
Very helpful staff, place well maintained and clean
Imran Dawood
09-10-2018
Google
This is first time using it. Very cheap price for the containers to store anything (restrictions are there like plants and others). There is some restrictions as well as I had my container on 1st floor and only that fits on lift I can keep. Good security control around the containers and premises. accessible 24/7 which is great.
Jordan Kinghorn
22-08-2018
Google
Helped make move nice and easy
David Hopkins
18-07-2018
Google
Ayanle Aden
24-06-2018
Google
Aziz offered fantastic customer service, 5 stars
David O'Brien
14-06-2018
Google
Very helpful staff and a small storage area is at a reasonable price.
Dee williams
17-05-2018
Google
Geoffrey Jupp
06-05-2018
Google
Clearance of unit for client
Ray F
03-04-2018
Google
Easy access no real holdups
mrG S
07-01-2018
Google
Nice friendly manager
dafy 2119
10-08-2017
Google
Charles George
12-01-2017
Google
Awesome cystomer service from johnathan and great general service. I will recommend to friends.
PORTRAIT STUDIO 8
04-01-2017
Google
Clare Anderson
11-11-2016
Google
So easy to find - just 10 mins drive from Croydon town centre, keep going past Toby Carvery and it’s on the left off Brighton road, you can’t miss it.
Jane Duckworth
08-08-2016
Google
Nice company to use. They seem to take security very seriously here which is good. I saw they have a lot of 24hour cameras here. £1 for the first month was a good deal too.
Olivia Hack
05-08-2016
Google
Bright looking building, clearly seen from the road which is helpful. Nice place to store anything and very helpful staff here.
Richard Morley
14-07-2016
Google
Very happy with the service. Johnathan in South Croydon was possibly one of the best employees i'd ever met. A credit to your business
Chandni Kalyanji
26-05-2016
Google
LOVE Self-storage, someone else to take all your stuff, brilliant and so practical! People are friendly, there's a gated entrance at this store so no one else can get in unless they're a customer, rooms are big enough and customer service is good here.
Shetha Haider
17-02-2021
Google
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Adedayo Ajayi
16-02-2021
Feefo
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Good customer service and engagement with ground staff willing to help.
Derek Delgardo
28-11-2020
Google
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Thanks Dee
Anonymous
24-11-2020
Feefo
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Thanks Dee
Dee was very professional and helpful so glad she took over from the previous gentleman that originally started to deal with me the week before.
Michael Tomlin
14-10-2020
Google
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Suzie Lynch
26-09-2020
Google
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Great place to store stuff and get what you need for a move.
Anonymous
05-08-2020
Feefo
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Easy to access and use
Good customer service
Michael Adeyemi
09-06-2020
Feefo
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Good customer service
They are good and very efficient, they respond to the customer quickly there storage is with reasonable price.
Anonymous
22-03-2020
Feefo
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Pleasant staff
Mike Tyrrell
01-03-2020
Google
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Secure easy to access for customer. Tidy and quiet.
Daniella Kilby
09-02-2020
Google
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Lee Marsh
28-01-2020
Google
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John Stories
23-12-2019
Google
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Rochelle Strooh
18-11-2019
Google
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Pricy but other users are not considerate of others when they are loading and off loading
lucas Mabayoje
10-11-2019
Google
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Save place
David Foreman
14-07-2019
Google
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Charles A Samuel
17-04-2019
Google
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Affordable storage. Helpful employees.
Justin Newman
07-10-2018
Google
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Reasonably priced and good set up, does what it says on the tin sort of place.
ruby stud
18-03-2018
Google
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Josie Hamilton
09-03-2018
Google
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Olu Salau
25-12-2017
Google
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Zulfiqar Ali
12-12-2017
Google
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Very secure
John Smith
21-11-2017
Google
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Krishnan Valsan
06-08-2017
Google
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This is a Storage place on the Brighton road South Croydon and 5 min drive from Purley.
David Leathwood
08-07-2017
Google
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Kerrie Haywood
02-03-2017
Google
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They have got a lot of spare boxes of different sizes in the reception, if you get here and need some more packaging, Helpful and friendly staff.
Michelle Twin Mum
01-03-2017
Google
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I love the fact that you can use the special feature on the Google Maps page to be able to see inside the different size rooms. This means you can get a good idea of what size you need and thus what sort of price you'll be paying before you even get there.
Lynette Hammond
27-02-2017
Google
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Upon arrival you do get peace of mind as there are loads of security cameras that are very prominent and they are monitored by the security desk. It's good to know that security is so high when you're leaving your possessions in someone else's hands.
Darren O'Brien
18-12-2016
Google
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Sam Testing Time Blog
10-09-2016
Google
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The security here is quite reassuring with cameras inside and outside of the building. The administrative tasks initially are nice and simple and the staff were very welcoming.
Estelle Maher
06-09-2016
Google
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Friendly store, looks clean, bright and plenty of security cameras so you feel safe keeping your things here. They have a £1 special offer promotion for the first month too which is good.
Talya Stone
15-07-2016
Google
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There's no issues with security here, the main gate is always closed and locked up. The lifts are quite wide so lots of room to get your things in on the trolleys they have available. Who doesn't love storage?
Matt Terry
21-06-2016
Google
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Zaki Abdulla
12-06-2020
Feefo
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I didn't like it my password was not working one of the doors. That was my first day and the second time the main door opened
Sophie K
Hello, we're sorry to read you've had difficulties accessing the premises with your access code and apologise for any inconvenience this may have caused. We hope this issue has been resolved in the meanwhile and you're having a positive storage experience. If you would like us to contact you on the matter, please email your customer ID and phone number to info@shurgard.co.uk.
6/12/2020 9:39:20 AM
mark mahboobani
06-10-2019
Google
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John William
27-05-2019
Google
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Storage facility in Purley, next to the local tip.
Christine Limerick
25-04-2019
Google
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You get what you pay for and know it's safe and secure.
Rob Allen
22-04-2019
Google
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Glenn Saunders
30-11-2018
Google
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Trolley shortage on Wednesday
Ian Davis made in England
25-10-2018
Google
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Lots of space,trolleys on hand, room to park and off load or loading, moving ,toilets, cardboard!Tapes, bubble wrap on sell ! Helpful staff
Simon Cripps
21-09-2018
Google
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Manzoor Kirmani
25-11-2017
Google
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Best customer service and keeping up is very important, and also try to improve more because of the competitors to survive better in the market.
Nicola Griffiths
01-09-2017
Google
- true
- true
- true
- false
- false
They lure you in by not advertising hidden costs
Anastasia Silva
22-07-2020
Feefo
- true
- true
- false
- false
- false
They lure you in by not advertising hidden costs
I honestly believe that their prices are too high for what you get. Why do they charge people 15£ for a lock that you have to BUY? its not like you're going to reuse it again. The fact that they show prices ex vat, is also very misleading. I went there with a price in my head, first months rent was supposed to be free but I paid nearly 100£ for 2 weeks rent/insurance/lock/setup fees. If I had anything closer would have definitely not gone to them.
Sophie K
Hello, we are sorry to read you did not receive all the information on pricing you needed. Our on-site managers are available during office hours to answer any questions on storage and pricing. Unlike many other storage providers, all available units and prices are shown online, including our special offers.
The only extra costs new customers need to pay are a one-off administration fee and a unique sealed lock to your storage unit to guarantee no one else can access your belongings. Although all our facilities are fully insured, you still need to get an insurance to cover your stored items. Our rental prices cant include this because the cost depends on the value of your goods. You can find all the information on pricing on https://www.shurgard.co.uk/self-storage/why-shurgard/self-storage-prices. We are confident that the overall cost of your storage at Shurgard offers great value in the market and thank you for storing with us.
7/23/2020 7:27:51 AM
Kamil Kwiecinski
09-07-2020
Google
- true
- true
- false
- false
- false
I found rat drippings all over my unit, on my family items and clothes
Mr Josiah
22-02-2021
Feefo
- true
- false
- false
- false
- false
I found rat drippings all over my unit, on my family items and clothes
Very bad service, I was charged twice for a late payment. I had to get my bank to sort it out. Only to discover my items has been damage by rat drippings in my unit. I did not store food, so I was completely in shock at what I saw and recorded. Even more shocking, was the managers approach when I showed him the footage. He didn't even wanted to follow me back to check for hisself, he just said lucky my insurance I took with them should cover it. But only to the amount my package covered. This is not acceptable as I had to get rid of a lot of my items, because it was contaminated. Things that I have had for years gone.
saffaboi
23-01-2021
Google
- true
- false
- false
- false
- false
Small and cramped and people block the lock ups with their cars and vans especially at the exit gate and make it very hard for you to exit the place. Not easily accessible.
richard ismay
16-11-2019
Google
- true
- false
- false
- false
- false
Expensive
Ellen Andrew
19-10-2019
Google
- true
- false
- false
- false
- false
Abdulhaleem Abbas
27-08-2019
Google
- true
- false
- false
- false
- false
Long time since ive seen such terrible service from staff ... shameful .
Jon Martin
17-08-2019
Google
- true
- false
- false
- false
- false
First off, if I could give a zero I would after the poor service I received at the Shurgard South Croydon branch.
On the 04/06/19 at around 1pm both lifts were not working meaning I had no way of accessing my possessions being that my storage unit was on the second floor and without the lifts working I had no means of transporting my possessions to the van.
I hired a van for the day which I paid for out of my pocket and thinking that I would get a full refund for the van hire, after both lifts not working I was surprisingly told by the district manager that in the T&C's that Shurgard are not responsible for lift malfunctions and leaving me shocked & disappointed at their lack of responsibility.
Please take note as I don't want anyone else to be out of pocket like I have been as their whole attitude towards me has been terribly poor.
Jon
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(After email received)
As you can see from the attached photo, Shurgard took no responsibility for their own error.
This is just a warning to anybody planning to use this branch or any other Shurgard for that matter.
Read your T&C's as this is their get out.
Toyin T
11-03-2018
Google
- true
- false
- false
- false
- false
Absolutely bad and rude customer service. Avoid if you can. Tell lies as well. I wish I could give a 0 star.
Tell lies as well. They make your moment horrible and kill your day spirit. I have a lot of question for shurgard head office about this horrible South croydon branch and its very bad customer service. I shall call them when I have gathered enough information and get the time.
You get hurried to sign terms and conditions too instead of encouraging you to read it before signing. Make sure you read the terms and conditions before signing and don't listen to them when they tell you " awww they all same , just put your initial and sign" do not listen, just take your time to read. Direct debit is not mandatory but I got told it is mandatory despite reading it in the terms and condition that you can also pay by bank transfer as part of other method of payments. I did not want to argue it as i was working with and got no spare time to argue as i was very pissed and wishing i had ebough time to find another storage. Customer assistant kept saying it is very mandatory.
I did not mind but I hate to be told lies by a company despite terms and condition saying different thing.
You will also have a horrible emotional moment and wish you never went there. I moved city and had to move storage too so as to be close to my goods. I moved from easi storage Maidstone to shurgard South croydon but the customer service I received from both moved from 100% to 5%. I wish I could give a 0 or minus to shurgard. I have used the one in Norbury in 2009 and they were good. My brother used purley way like 4 years ago too and they were outstanding too but South croydon branch is really bad and needs to be looked into and also retrain its customer assistant especially a particular assistant. It looks like they don't get monitored or get continuous training as the customer servuce is exrremely very poor. Avoid like a plague if you have enough time.
I shall call its head office to speak to them and ask all my questions.
Prasanta Samal
04-12-2017
Google
- true
- false
- false
- false
- false
lousy service. They did not mention how muh money i owe them when i removed my luggage or did not send any mail. Later i received a debt collectio notice from an agency. This is lousy customer service. They do need 15 days notice before you can emty your storage else they charge.
rest all fine.
shellie may
12-05-2017
Google
- true
- false
- false
- false
- false
Awful, one of the worst experiences I have had,