Reviews of Shurgard Wandsworth

Covid-19 update: Our stores are open. Contactless rental remains possible. More info on our protective measures »

✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
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CALL FREE 0800 368 0420   (8.00-19.00)
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  5. Shurgard Wandsworth customer reviews
Self-Storage at Shurgard Wandsworth
Storage units from €1 for the first month's rent, plus book online to save up to 20% every month.

Shurgard Wandsworth customer reviews

Unit 3, Wandsworth Trading Est, 118-120 Garratt Lane, Wandsworth London SW18 4DJ
0208 396 1495
Closed now

CUSTOMER REVIEWS

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(4.7) based on 183 reviews
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Platform
Rating
Feedback
Google
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Great service, friendly and approachable. Luke helped me sort the best unit for what I needed. Thanks
Google
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It was a nice experience of talking with the James. He was really helpful and was trying to give me the best solutions.
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Great service and prices. Luke has been super helpful and friendly. Would recommend this storage company!
Google
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Helpful James did the contract and helped with all the questions !!

Great job
Google
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Great service today by James! Very friendly and good humour.
Google
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James was incredibly helpful in sorting out our existing unit for us and organising a new one on very short notice
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Anonymous
Feefo
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Excellent Service

Excellent Service
Google
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James was really helpfull
Thank you james
Google
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Google
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James has been a true gentleman from the first moment. No end of help even though he was on his own in the building. Took time to explain everything to me and show me around for me to decide on a convenient unit. 10/10 easily
Google
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Google
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Customer service very good and James was very friendly and good storage thanks you james and shurgaurd
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Mr James is excellent and very professional with his explanation and I very satisfied would highly recommend to be in touch with him.
Google
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James was great to speak to on the phone. Made me feel at ease for moving home
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James was a very professional costumer service guy
Google
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James was super helpful, really good customer support
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James was excellent. Polite and efficient.
Google
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Was first time using storage but Luke was great and helped us get sorted really quickly and easily. Would definitely recommend
Google
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Hi thanks for the service been here almost 3 months, Luke the assistant manager was very helpful and moved us in swiftly with no issues. Would recommend ( coming from someone who stores a lot !)
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James was excellent and took care of us
Google
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James was incredibly helpful, friendly and polite, brilliant service.
Google
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Any time I needed help or advice , James and luck two amazing staff were there to help. Even last year during lock down , they were helping with smile .
Google
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I’ve had a lot of questions and issues arising due to my own personal disorganisation and James and Luke were more than happy to help me out despite the inconveniences I caused. They were polite and helpful and made my whole moving in and out process super easy for the time I spent using shurguard. I’ll definitely be back and be recommending this to any of my friends who need to use a storage facility!
Google
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Luke was really helpful thank for helping me get a great locker!
Google
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Came in today to sign my storage contract and buy some packing materials. Was served by James, was really friendly and helpful answering any questions I had. Whole process was really easy, would recommend to friends!
Google
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Excellent Service... Will be recommending Shurgard to my daughter and my son for sure, they were so happy helpful. Thanks.
Google
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Great service , fast easy and prompt !
Very helpful staff at reception !
Google
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Great storage, easy access 24/7, would recommend it to any one who is looking for a storage in London. Thumbs up for Luke at the reception who’s always helpful and nice to talk to.
Google
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James was really helpful checking me in on a Sunday morning!
Google
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Met by a very friendly man called James, who made the whole process very easy.
No stress and very simple to do all the paperwork.
Great experience!
Google
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James nice guy helping
Google
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James was very helpful !!
Google
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Spoke to James about storage options locally to where I was living. Very clear with all the fees and weekly / monthly breakdown. Excellent customer service and very easy to book.
Google
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Great help from James. Lovely chat over the phone
Google
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James was a great help and made this the least stressful part of my Move. Thank you
Google
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Very helpful and informative. What a time saver. Thanks James.
Google
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Great help from James, gave me all the information needed, was extremely helpful.
Google
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Great information and help from James
Google
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Feefo
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Very good ggg
Google
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Both Luke and James at Shurguard Wandsworth have been great and very helpful throughout the whole process - booking, showing me around, discussing some longer term solutions etc. The only stress-free time during my move. Highly recommend
Google
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Good deal & impressive customer service - James answered all my many questions as a first time storer.
Google
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Very polite and helpful stuff James.
Thanks
Google
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Just received great customer service from James. Friendly answered all the question and made sure everything went through.
Google
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I would like to thank James for his time today helped me find what I was looking for might not of been with his branch but was with another one he was polite and a pleasure to speak to will recommend to others 👊🏽
Anonymous
Feefo
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Safe, easy to access, and very well organized. Equipped with caring solutions.
Google
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Amazing customer service 👏👌 James took his time to make sure I'll have the right space that I need. Thank you James for the help today 🙏
Google
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James was absolutly fantastic and helpfull today, seemed a very genuine guy, thanks again james for all your help..👍
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Great storage services at good prices. Served by James who helped us find a suitable storage solution and sign our contract.
Very good experience @ Shurgard.
Google
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Great customer service from James. Answered all the questions I had with clarify and a friendly approach
Anonymous
Feefo
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Excellent service and definitely the cheapest
Google
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Very helpful service from the staff
Google
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Access hours to this store work really well for me. Luke from Shurgard Wandsworth was really helpful and friendly and made sure I had all the information and assistance needed. I really recommend this store.
Google
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Great prices! Luke was very helpful and found me exactly what I needed
Google
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I received really good customer service from Luke! Would recommend this self storage.
Google
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Google
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So, after extensive research to find self storage, finally settled on Shurgard. Why?
The £1 offer was a bargain but also the guys I spoke to were super friendly.
Luke and Leigh were helpful, clear and concise regarding upfront costs, fees etc.
The reviews regarding Shurgard were encouraging as well.
The experience from start (booking), to finish (actually moving my boxes into the unit) was easier than I thought it would be.
The security at Shurgard is good and I felt confident about leaving my belongings there.
There is a lot of competition around the Self-Storage business. I believe I made the right choice with Shurgard. Thanks guys.
Google
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Google
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Really good customer service, was served by a lovely young gentleman called Luke. I didn’t know anything about storage but he made it really easy for me and my husband.
Google
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I was very happy with the service that was given to me by James and Luke. They were very patient, helpful and kind when it came to giving me the right information that I needed, when it came to finding the right space that catered to my needs. Will definitely be recommending them to my friends and family.
Google
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Shiam was so kind and helpful. X
Google
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I received such great service at Shurgard Wandsworth. James was able to provide me get all the information I needed for what I was looking for. It was a super smooth process and would definitely recommend them to friends and family
Google
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Amazing experience at shurgard self-storage I was served by luke and he was so helpful.
Google
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Couldn’t have asked for a better service! Struggling with all my boxes and load on my own and these two (cute) guys came and helped me out. James was very helpful and made my whole experience nice. Great location and parking too. Thanks guys x
Google
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James was very kind and showed knowledge of his workspace.
Google
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Fantastic customer service from James & Luke. Friendly and professional and made the process so easy for me!
Google
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Luke and the team were great and made the process really easy for me.
Google
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Great customer service. Really helpful and polite staff. Special thank you to Siham!
Google
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James was good to talk too n helpful but less is sometimes best mate
Google
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The staff are always on hand when needed and always helpful with a smile. Any queries are dealt with swiftly and a very good site where everyone feels like a valued customer. 100 % reliable customer service.
Google
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I had a very good experience with Shurgard Wandsworth, there were a few annoying things with their automated invoicing system and payments but Wandsworth staff was always very helpful, especially Luke and Siham. Both were always very helpful and sorted out all issues. Siham was always very friendly and went the extra mile to help you. Very pleased with the overall experience.
Google
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Great customer service. The guys here made it such an easy process. Thanks Luke and James! Keep up the good work.
Google
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Absolutely fantastic customer service!
Google
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Google
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Siham and her Team are amazing & really helpful at Shurgard. Siham I really appreciate all your efforts and help thru this period of uncertainty the government has put us in of restrictions and fearful lock downs. The team have all been lovely especially Siham, this lady always helpful and has always got the customers back. I am so grateful for the time they take to call and remind you. The times they have taken off the late fee has been so helpful thank you siham and team (I use the word team bc I can't remember all their names). Also the Shurgard prices for storage are unbeatable nationally a's I have used other storage facilities and have not had the quality and unbeatable prices Shurgard offer. Thank you Shurgard for lighten the load on your customers thru your outstanding customer service. Love you Shurgard 😙💛
Google
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Always willing to help, great staff
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Fantastic customer service from Luke & James, helped me to find the best option - keep up the good work guys!
Google
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Really straightforward & very professional. They even helped me change my code to access the building after I misplaced it. Highly recommended!
Google
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Thank Shurgard, for your fantastic service
It was just what I needed and at a very difficult time. Your company helpt make my move possible, without your service at that moment it just couldn't have happened I am so grateful to have not only benefited from your excellent Payment arrangement but also from for your Team members Huge Encouragement, Support, Compassion, Diligence, Dedication, Excellent Management, Organisation and a keen eye for details.

Though words can never be enough to say thanks..

I felt the love ❤️ guys :)

Well done Shurgard at Wandsworth!!
Google
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Shurguard Self-Storage is ideal and hassle free. It's very clean and accessible especially when using things like trolleys due to the ramps, they've clearly put some thought into it being disabled friendly. 5* recommendation. The team were so accommodating and friendly. I dealt with a member of staff named Luke and he was able to answer all of my queries and helped me to find the best storage option for me. Very impressed :)
Google
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Great customer service. The team were really friendly and helpful.
Google
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Very helpful and friendly staff; makes the experience of storage a pleasant one.
Google
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Such great customer service at Shurgard in Wandsworth. I've been looking for somewhere that I have peace of mind that my stuff is safe and secure and that is exactly what you get here! When I walked in it was great to see that the store looked nice and tidy, it is clear to see that the team are very organised. From the initial contact to now I have only had fantastic service from the staff. Luke was especially helpful when I first came in. I will be recommending Shurgard and will most certainly be using them again :)
Google
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The staff are all friendly, helpful and professional and do what they can to help
Google
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Great find for our storage needs. Siham was very knowledgable and helpful in helping us find what we needed. We have just renewed our contract as it was very easy process. We really like that they have large storage units available round the back, so you don’t have to unload heavy furniture and take lifts etc. Just pull your car next to the unit and unload. Best storage Unit in town! Fully Recommend.
Google
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Amazing experience at shurgard self-storage I was served by luke and he was so helpful will definitely recommend to all my friends and family:)
Google
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I came in with my dad the other week as I have just moved out of my families home. I needed somewhere to store my new stuff until I got the keys to my new place. I had no clue about anything to do with self storage! After visiting a few local storage companies, I felt that the team at shurgard Wandsworth were so helpful. I was served by Luke and he ensured that I had all the information needed before making a decision! 100& would recommend, a very informative and friendly service.
Google
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You guys have been great and definitely will think of you when I have to store my stuff again! Thanks so much! James, I want to thank you for your help! Amazing customer experience and I wish nothing but the best for you!
Google
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Spent a few hours grabbing quotes from neighborhood storage facilities and it was easy to go with Shurgard Wandsworth, mostly due to the outstanding service provided by James. He was incredibly warm, knowledgeable, helpful and genuine. Being from the States, it’s no secret that it’s hard to find good customer service here so when I find it I make sure to make a point of it. We couldn’t be happier with all of his help in making this such a seamless process, in addition, he was so diligent at following up with items we discussed earlier in the week and had all the paperwork and details printed out and ready to go to make our lives easier. 10/10 would recommend James and Shurgard Wandsworth!
Google
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Amazing staff James and luke gave me an excellent customer service. They very professional. Thanks
Google
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Safe, Secure and great friendly service!
Google
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Really love the guys who work here , luke and james provided us with great customer service. The prices for storage were surprisingly really good after paying through the roof at big yellow. I would highly recommend.
Google
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Nice friendly helpful staff
Google
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great customer service!
Google
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Such a wide variety of storage I was amazed! The staff especially Luke were helpful and he was able to sort what I needed by asking all the right questions!
Google
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I came in for last minute storage recently. I have never used self storage before so had no idea where to start! I was served by Luke and he was very helpful. Him and the team were really knowledgable about the services they offer throughout the whole process, making it so easy for me. I couldn't recommend them enough!
Google
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Exclellent customer service and hassle free, really happy i chose this store!
Google
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Can't fault them. When my friend needed a space, it was sorted out in minutes. The female member of staff was especially helpful
Google
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Google
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This is the first time I'm ever leaving a review and I'm doing so because I feel that these folks really deserve it. This is the second time I'm using Shuregard here in wandsworth and and I'm continually surprised by the friendliness of the staff and how fluid the entire process is!
Google
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Parking available and easy check in and out with personal code,
Anonymous
Feefo
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The staff have been really helpful and friendly, I can’t fault it!

Great storage experience, much better than others I’ve had in the past. Very helpful and with the offer, pretty good value.
Google
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I've had some great experiences with Shurgard Self-Storage, not only does it meet my needs but the team are very helpful and friendly. The location is super easy to get to as well - turn left just after Bathrooms At Source to cross the river - then it's the second building on your left! - and the entire process was smooth and straightforward. I'd definitely use them again!
Google
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Daniel was massively helpful. Contacted me shortly after I made my enquiry and sorted me out with storage space in no time. Great service!
Google
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Our charity had to move various items into storage. The team at Shurgard - particularly Shiam and Daniel on the day of moving were particularly helpful especially when we faced issues with getting some of the items physically into the unit. The site has plenty of space for unloading and loading vehicles which is perfect for our needs. Very secure.
Feefo
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Very friendly and helpful
Google
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Professional, friendly and attentive. Can't ask for much more than that.
Google
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Staff were very helped and easy to talk to, young male assistant at desk was very patient and professional in helping with my needs and requirements. I would definitely recommend this service based on this interaction and assistance today. Thank you Shurgard
Google
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Staff where very helpful and friendly and catered to what I asked for offering options as we went along that would better suite my needs
Google
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Google
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Very helpful staff, spoke to a young man at the desk who helped me take out storage. He made sure I had no problem moving stuff in. Thank you Wandsworth
Google
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I have used Shurgard on two occasions. It is a fantastic self storage company especially if you are storing heavy or large items. I highly recommend!!
Google
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This place is huge! I love the fact that we can drive into the warehouse rather than dragging a trolley across the car park! They have disabled access which is great too.
Unfortunately they haven't got around to changing the name on their sign yet but that said and done.. this place is clean, tidy and more importantly secured with high gated area and cctv.
Definitely a bonus to know my things will be safe and secure.
Google
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Shurgard Self-Storage is ideal and hassle free for your storage needs - what's great is that you can actually get an idea on storage size/needs using their virtual tour, which is far better than just having a list of dimensions online (that never really means anything!).

It's clean and accessible If using things like trolleys due to the ramps, they've clearly put some thought into it being disabled friendly. 5*
Google
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Lovely People, great rates..Really nice looking self storage that is secure and well laid out. I absolutely love the fact that I can use the 360 degree view to see what everything looks like before booking my self storages!
Google
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Lots of useful facilities and I love the virtual tour so you can check it all out before choosing to use it. Storage space in all sizes at reasonable prices so you don't have to bother your mum to load her loft with your stuff. They've made moves to be even more accessible with wheelchair friendly access and ground floor units avaikable to people with mobility issues.
Google
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Shurgard Self Storage, Wandsworth Is THE BEST STORAGE PLACE EVER!!! There are so many great things about this place!!! Firstly, you know that whole annoying thing about wondering if your stuff is going to be safe or fit in? Well, this company has it's customer experience on 5 stars plus, for sure - before you even get there!! How come? Well, you can check out the place via all the virtual tours and you can get a fantastic idea of all the features!! Brilliant!! Also, they’ve widened the entrance so you can drive up to and even inside the lower ground area, super cool!! Also, as a specialist health professional who treats people with special needs, I am really pleased they've created a disabled access door with ground floor units - something which I think all companies should do!!! There are also wired security gates, so everything is really secure. I could go on and on, but check out Shurgard Self Storage, Wandsworth for yourself and I know you'll feel really happy like me!!!!
Google
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This place is so good if you have lots of things that you need to store, especially if you have larger and heavier items as you can literally drive right up to the doors(and even inside if you have storage on the ground floor). I would highly recommend you do the virtual tour to get a real look at the place, you can see how spacious and clean it is, and how good the layout is, particularly for those with mobility issues, it also helps you to decide what size of storage you need for your belongings.

You want to feel that your belongings are safe and secure and this is certainly the service you are receiving here, and with the security gate at the entrance, you certainly get piece of mind.
Google
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Really nice looking self storage that is secure and well laid out. I absolutely love the fact that I can use the 360 degree view to see what everything looks like before booking my self storage. It's very accessible too with wheelchair access to ground floor units which is great and a must for modern businesses.
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Very helpful staffs as I had enquried a few things for my friend who is currently living in London, sadly she is moving away and need places to store her items! There is disabled access door with ground floor units which I thought was quite nice to do. I love their virtual tours for us to check it out before we use their service.
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Really the best service ever.
Google
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Good storage nice staff.
Google
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Really friendly, welcoming and helpful team at this storage unit. They bent over backwards for me yesterday to make sure I got all the assistance that I needed. I cannot recommend them highly enough. Particular thanks to Kristina - fantastic customer service!
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Very friendly staff.. Izabella was great when I first came & Shannon (I hope I got his name right) was helpful when I came to take my stuff.. I used their services to store my luggage for one week because I went to Ireland and didn’t want to bother dragging all bags with me.. It cost me only 15£ including price of the lock.. Good deal indeed.. I rented the 15 ft unit which. Was more than enough for 6-7 suitcases..
Highly recommend it.
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I highly recommend this company
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everyone is so helpful ,friendly and efficient- thank you!
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Genuine, kind-hearted family-owned folks who try to make the whole process as simple and easy for you. Helped me a lot and explained everything, no strings attached
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Lovely people, fabulous rates, what's not to like?
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Been at the ABC Selfstore for almost 8 years now. Exceptionally good team, fantastic service and great location! Best place for either personal or business use. Can not recommend enough! Many thanks!
Google
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Very friendly staff and offered excellent service.
Wandsworth facility stayed open for extra 45 minutes free of charge so we could access the facility.
Excellent staff and I would use this facility again and would recommend 100%

Ehsan
Google
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Great friendly service from these guys.
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Really welcoming staff, Peter was a helpful, friendly person!
Google
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The staff here are very friendly and really go out of their way to help you. If you're based in or around SW11/SW18/SW19/SW15/SW17 these guys are the best value around (and I looked everywhere). Storage units are all easily accessible, well lit, well ventilated and have higher ceilings than most. No minimum term. If you leave halfway through a month you get refunded for the unused time. Moving into a larger/smaller unit is no hassle. If you're a new customer they usually have promotions going which can be as much as 75% off the standard rental. I moved out today and got a refund straight to my card the same day.

I only left them in the end because I managed to find a much bigger unit outside London for 1/2 the price AND with 24hr access (which I wanted originally and which regrettably they don't have), but if the latter isn't a priority for you and you want your unit local for ease of access then ABC would be an excellent choice. They will price match any better deal you find within a 3-mile radius.

A very satisfied previous customer!
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Very good service. Good lockers. Very nice and helpful staff.
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A great self storage company!
Anonymous
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Good value space

Good value space, easy to use and access.
Space is adequate and you are given the option to upgrade if needed.
Easy online form to complete.
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Does what it says storage.
I like the online portal for customers to pay and stuff.
The building is kinda old still. The lifts are the scary old ones, cant go alone, have to bring my hubby cos of them.
The entry system after hours is great, you can still drive up and unload. The place is clean too.
Anonymous
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Excellent customer care recommended for all.

Yes, I would buy from them again and highly recommend them.
Anonymous
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I would recommend them, but difficult to say categorically due to lockdown.
Google
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Great unit and service
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The system was down that day which was annoying but the dude at the counter was helpful
Google
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I keep getting payment requests but since they took over from abc self store I am unable to pay with my American card through their system I used to pay over the phone . Now I can’t reach any one to speak to even though it says they are open . I paid my bill in the end with my brothers card but still got automatic payment requests . I get an email in the middle of the night saying the bailiffs are coming .

FINAL UPDATE . Kristina from my store in wandsworth reached out and she’s always the one who can fix things . She’s saved the day for me and made me assured and now I can say I finally feel like my stuff is safe . Their new system won’t take American cards so I’m using my brothers card from uk for now . Wandsworth phone line is down and they are apparently sorting it out in the mean time Kristina gave me the office mobile number . So going forward at least we found a solution thanks to Kristina.
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Very good service. And good price. But be careful with terms and conditions. And don't forget to bring your padlock.
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I've been saving solidly for a year now and have finally got enough money to go travelling abroad for 6 months! Unfortunately, my folks haven't got enough space to store all of my stuff while I'm away and my letting contract is up. So I've enlisted the services of ABC; the prices seem reasonable and the staff explained it all to me, so I can't really complain. The location seemed secure but I'm just glad to have everything sorted before I leave next week, Thailand here I come!
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Used the self storage a few weeks ago and the staff and everyone there was great. It did get busy and with 1 lift made moving items around a bit slow and at times queues to use it which wasn’t ideal. I understand they are having another lift installed so they are definitely on the ball to get this rectified however
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Unit was locked and not ready for move-in, trolleys need repairs.

Unit is good although the building could use some work.
Sophie Klem
Hello, thank you for taking the time to give us your feedback. Our staff members take pride in looking after their facilities, maintaining them to high standards. We have passed your concerns on to the Store Manager who will be looking into this in more detail. We hope you're having a positive storage experience and thank you again for sharing your valuable feedback. 5/4/2021 12:28:36 PM
Feefo
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See above

The receptionist was quite abrupt and school-teacherly. I realise you might get a few people doing removals who might be a bit slip-shod but as a new customer I found her unnecessarily unfriendly and not particularly helpful.
Sophie K
Hello, we are sorry to hear you didn't have a positive experience at Shurgard as many customers find our staff to be helpful and professional. We will make sure to pass your feedback on to the team. We hope you're having a positive storage experience at Shurgard. 7/29/2020 10:33:11 AM
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Reasonably priced for storage units
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Friendly staff and easy to get to.
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Not bad
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Old man.
Google
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Anonymous
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Incorrect

The refund has been declined after years of renting and than moving to another branch. SO NOW GOING TO ANOTHER company
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Absolutely disgusted with my dealings with the Wandsworth branch. Recieved a poorly written email from manager Suzanne Lesko who said they were terminating my contract without a valid reason. She claims I have breached six T&C's but didn't bother to explain what were they. I have complained a few times about their service. One about not informing me they were closing early and the other about my direct debit payment account they wasn't set up properly. They gave me the excuse about some staff was under training. Shurgard don't like customers complaining hense the reason why they don't care. Hope head office reads this. At the end of the day I am a customer therefore they must listen. Bad people! 😡

UPDATE: Beware. They will cancel your contract immediately if you criticise them. Suzanne ego is completely gone out of the window. These people are losers atvtye ebd of the day. Store your goods elsewhere!
* Promotion conditions.
Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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