Thomas Foster
10-04-2021
Google
Rory and Hannah were amazing, really helpful and prompt. Five stars.
Catherineee94
10-04-2021
Google
Had such a good service in the phone the other day with forest hill shurgard, spoke to Hannah on the phone about my inquiry and she was nothing but helpful! Great service!
Laura Bauckham
10-04-2021
Google
Spoke to someone called Hannah, was very helpful
Xander Lloyd
26-03-2021
Google
Abi Dunlop
26-03-2021
Google
Turn Me On
26-03-2021
Google
Semira has been very helpful. She was polite and remained professional at all times. Thank you for you service :)
Cyril Bla
26-03-2021
Google
Semra was amazing with me, really helpful!
She is the best
C Simone BG
25-03-2021
Google
Semira and Ross at the forest Hill shurgard storage space, have just been brilliant! In helping us to move in over the busy weekend. They couldn't have been more helpful. genuinely friendly and happy to help. Proper people skills! Fantastic guys we truly appreciated everything you did for us.
M A
25-03-2021
Google
Semira and Ross have been fantastic help with the ease of processing our move ☺️
Simon Bowyer
25-03-2021
Google
Lovely people, very efficient and friendly
Sally Royle
25-03-2021
Google
Lovely friendly staff. Very reasonable rates and conditions. Would definitely use again!
Valerie Griffiths
22-03-2021
Google
Martin Najdov
20-03-2021
Google
theodor8808
20-03-2021
Google
[Milky Skys ]
20-03-2021
Google
Alison Moore
19-03-2021
Google
Naomi Roberts
19-03-2021
Google
Patience Harding
19-03-2021
Google
Michael Zboron
19-03-2021
Google
Shannoy
17-03-2021
Google
Semira been very helpful, good manners !
Billi Johnson
17-03-2021
Google
Semira has been excellent.
Sylwia stefanko
16-03-2021
Feefo
Great service experience in your Surbiton branch. Quick , easy process. Very helpful and polite staff.
I was your customer over last few years and then I switched to big yellow because of the location but unbelievable unhelpful and arrogant manager there.
You are much better with staffing and pricing. I will definitely stay long time with you.
Doug Mather
12-03-2021
Google
Smooth & easy to book a unit and move in. Very competitive deal compared to local alternatives.
Semira was extremely helpful.
Had the unit for a couple of weeks now and the place is always impeccably clean and everything works very well whenever I visit.
Thoroughly recommended.
Sandra Adebayo
11-03-2021
Google
alannah lou
11-03-2021
Google
Responsible storage facility that I have been using for nearly two years. Staff are friendly and helpful, and thank you in particular to Semira for being so obliging and kind.
Patricia Gayle
09-03-2021
Google
Very polite and professional service given to me by Semira from the Forest Hill branch. She was patient and knowledgeable and was able to answer all of my questions to a satisfactory standard. I look forward to utilising the services provided.
Thomas Chapman
08-03-2021
Google
I have been a customer of Shurgard Forest Hill for about ten years and have always found the team courteous and helpful.
Recently, I ran into a problem over the storage of some goods and I would like to mention how positive Caroline the Store Manager was and the helpful way in which she was able to resolve any difficulty.
These days it is refreshing to find people such as Caroline who is friendly and able to deal with problems in a different manner and without fuss.
Thank you - I will certainly commend Shurgard to any friends looking to store their goods
-David Chapman
Sophie Brook
07-03-2021
Google
Semira 👍🏻
Anna MacSwan
07-03-2021
Google
Samira was so helpful!
Scott Bennett
06-03-2021
Google
Semira was a great help very clear and efficient. Thanks
Frederick Ortiz
06-03-2021
Google
First class service from Semira and the team.
Will Clempson
05-03-2021
Google
Michael Sherry
05-03-2021
Google
Jen Badham
05-03-2021
Google
Nea Mon
02-03-2021
Google
Excellent service highly recommended
Mike Swaine
02-03-2021
Google
Nice storage. Caroline was really helpful.
Belinda Asante
01-03-2021
Google
Samira gave me an excellent customer service. She was very patient with me on the phone and very polite and friendly. She asked me all the relevant questions to help me get the right of unit to suit my need.
Philip Anscombe
28-02-2021
Google
Very positive
Alistair Bean
28-02-2021
Google
Semira was a pleasure to deal with
mbet udoaka
27-02-2021
Google
levi douglas
27-02-2021
Google
Semira
Very helpful thank you
Naomi Richards
27-02-2021
Google
Samira, Rose, Caroline have been really been very helpful and efficient. Easy process
Alison Jones
26-02-2021
Google
Ross at Shurgard Forest Hill was really helpful in setting up my storage contract. He explained that they can be flexible right up to the moving date and also with the size of the unit on the day.
Sean Ogunnowo
26-02-2021
Google
Semira, she’s has been very helpful and nice
mang reads
26-02-2021
Google
Semira was wonderful, highly recommend! ✨✨
Janine Garel
26-02-2021
Google
Semira was really brilliant helping me. Excellent service!
George Chandler
26-02-2021
Google
Ross was extremely helpful and provided excellent support. Would recommend, the whole process has been very easy.
Miriam Fegrova
25-02-2021
Google
David Clerihew
25-02-2021
Google
Jacob Malone
24-02-2021
Google
Samuel Newman
24-02-2021
Google
Samira was very helpful. Ross the assistant store manager was very helpful too.great service.
Chioma Bayo
24-02-2021
Google
Absolutely lovely service from Semira at Forest Hill! Answered all my questions and helped me get the best possible space!
Chris Bartholomew
24-02-2021
Google
Segura, Caroline and Ross - the whole team are fab and have been really helpful
Topaz Frenzy
23-02-2021
Google
Samira and Ross who work there are really helpful and very professional, a pleasure to deal with them both on several occasions. Storage in the new section is clean and well maintained. Highly recommended!
Pauline Swaby
22-02-2021
Google
Caroline and semira,
Have been very helpful with me and customer service is excellent
jay d
21-02-2021
Google
Caroline, semira and Ross has been very helpful they always happy to solve my issue what a great team🙂
Lee Stockwell
20-02-2021
Google
Excellent service,very quick reply to any queries and for appointments
Neil Sheppard
20-02-2021
Google
Nicola Truss
19-02-2021
Google
Excellent service, Caroline was always friendly.
Hamish Coyne
19-02-2021
Google
Caroline was very helpful and friendly. The service at this branch has been great and will use again in the future if I every need to store anything. Thanks guys
Jack P
18-02-2021
Google
Semira was very helpful
Ivelin Marinov
18-02-2021
Google
Semira has been very helpful 😊
Stanislav Daskalov
18-02-2021
Google
Samira was a very good and friendly employee
Emma Gairdner
17-02-2021
Google
Semira was very helpful & friendly
Duncan Collins-Adams
17-02-2021
Google
Semira was incredibly friendly and helpful!
Earl
17-02-2021
Google
Samira has been very helpful she is an asset to your company what a lovely smile.
Very good
Anonymous
16-02-2021
Feefo
Very good
Efficient taking on of space and looks well maintained and secure
Paul Bush
16-02-2021
Google
Very good service from Ross in Forest Hill- friendly and helpful, would use again - thank you!
Ola Lawal
15-02-2021
Google
Caroline and Ross were very helpful and gave excellent customer service 👏
Massimo Buonaiuto
14-02-2021
Google
Caroline and Semira have Been most helpful with the service. Thank you both.
Kay Thomas
14-02-2021
Google
A Greig
13-02-2021
Google
Excellent experience at Shurgard Forest Hill SE23. Especially Semira who has been super helpful. I can highly recommend it for any of your storage needs. Thank you Semira
Femi Ade
13-02-2021
Google
Seniors - great customer service
Grant B
13-02-2021
Google
Semira has been very helpful in helping me at shurguard, top service.
jem aki
12-02-2021
Google
Semira has been wonderful
Julian Robinson
12-02-2021
Google
Sadia Sukai
12-02-2021
Google
Excellent Customer Service- From Ross at the Forest Hill Shrugard Self Storage👏🏾
I submitted my reservation form and was called within 5 minutes! Speedy Service indeed. Ross was polite, helpful, and very knowledgeable! Being new to the world of Self Storage I was fully informed about the insurance for my goods, the locks used and the details of ending the use of my self storage unit. Honestly helped me tick another item off my long list of things to do when moving. Thank you ROSS!!!!
Will Tapley
07-02-2021
Google
Semira was a great help in facilitating a move from a small unit to a larger one.
Vincent Oyagha
07-02-2021
Google
Semira Has been a great help and wonderful service. ❤️
Emily Watt
06-02-2021
Google
Kirsty Abbs
06-02-2021
Google
Semira has been a fantastic help in transferring units today
Shaun McGirr
06-02-2021
Google
Fast and efficient service from Caroline!
Hopeton Reid
05-02-2021
Google
Caroline and the team at Shurgard forest hill, were all very helpful and willing to answer all my questions, no matter how silly they may have seemed.Would definitely use them again if I needed storage.
Kate Hogan
04-02-2021
Google
Great customer service
Caroline was friendly and efficient!
Maz O
04-02-2021
Google
Great customer service from Caroline and friendly staff ! Definitely would recommend to my friends.
Themba Sweet
04-02-2021
Google
Fatmata jalloh
03-02-2021
Google
Carloin and semira very helpful
Franck Ngozulu
03-02-2021
Google
Semira has been excellent understanding my need today in a very short time and secure my unit thank you semira she deserves more than 10 star excellent service
Jabari McCardo
03-02-2021
Google
Semira and Caroline been very helpful
Elle Taylor London Be_the_change_you_want_to_see
03-02-2021
Google
semira - very helpful thank you :)
Grace new Nurse
02-02-2021
Google
Semira has been aboulously marvellous and very professional and helpful at a difficult time... she is a credit to your company
Titilayo Adegbenro
02-02-2021
Google
semirand Ross has been helpful.
Y Moore
28-01-2021
Google
Semira is a very courteous and professional individual who I am sure Shurgard is very proud of. I have not yet used premises but due to move in this weekend, but the customer services so far has been very good.
Nick Reyniers
28-01-2021
Google
Semira was fantastic and super helpful. Made everything very clear and had a smile of her face (under her mask)
Winston Cooper
28-01-2021
Google
Oats
28-01-2021
Google
Very helpful and nice
KEEN crew
26-01-2021
Google
Ross has been excellent help!!
Oliver Allman
26-01-2021
Google
Roger Macabo
26-01-2021
Google
Samira have very good customer care skill , I’m happy about the service
Ciara A
26-01-2021
Google
Thank you to Semira - such a pleasant and enthusiastic person to deal with at a very stressful time! She is an asset to Shurgard!
Oliver Arnold
22-01-2021
Google
Semira was amazing!
Creative Mind Projects 6HN
22-01-2021
Google
Ellis Martin
22-01-2021
Google
Davion Blackbinarysec
21-01-2021
Google
Semira was very helpful in resolving my queries. Thank you.
FIVE ⭐⭐⭐⭐⭐ 👏
Oliver Whitworth
21-01-2021
Google
Semira was great from start to finish. Ensuring I was all set up smoothly.
Милен Николов
21-01-2021
Google
Semiramis has been very helpful
anne lindo
16-01-2021
Google
Shurgard is friendly and very helpfull, explaining in every detail so you have the full understaning of the requirements. It is exactly what they advertise. Well done to the whole team.
Jamie Hall
16-01-2021
Google
Semira at Shurgard Forest Hill was great, easy to book with, and really helpful with helping us set up with the storage unit. Highly recommended service.
Kathryn Lowry
16-01-2021
Google
Chris Bailey
16-01-2021
Google
Semira could not have been more friendly, courteous and helpful. She rang me back within moments of making the online reservation, took me through the process with total clarity, and had all the packing materials I asked for ready to go when I arrived to complete the paperwork an hour later. It’s certainly the kind of experience that would encourage me to use Shurgard again if needed.
Gavan Nolan
15-01-2021
Google
Semira was very helpful
Atase Wekpe
14-01-2021
Google
Soo nice when people are polite and genuinely want to help you, Semira was exactly that, running around to sort my order out, double checking to making sure everything was correct, great customer service, she’s a very lovely woman.
Lorna Averies
14-01-2021
Google
Very friendly, helpful staff. Thanks!
Sriskantharasa Jasnan
13-01-2021
Google
Jackie Brown
12-01-2021
Google
I am moving house and can't believe how many boxes I am going through. Online deliveries very slow and stock not good but Shurgard saved my bacon! Easy to order, pay and collect and very helpful staff
James Jack Bentham
12-01-2021
Google
Joe W-H
11-01-2021
Google
Ross the manager was fantastic, very polite and couldn't do enough to help me. Highly reccomend if you're running a little low on space.
Lauren Maxwell
11-01-2021
Google
Ben Mechen
02-01-2021
Google
Really friendly and helpful service from Semira on a very cold day when we needed to open an account and gain access at very short notice.
Rod Richardson
22-12-2020
Google
Great service, really helpful and quick. My agent managed to secure the perfect unit and location in the facility after going through all of the options. Handy packing supplies shop too!
H B
22-12-2020
Google
Totally recommend these guys and keep up the good work. 👊🏽Semira was great
Efficient and helpful
Julia Hicks
21-12-2020
Feefo
Efficient and helpful
I would recommend Shurgard at Surbiton. They have always responded to enquiries quickly and helpfully. All communication and arrangements have been very clear.
William Gore
19-12-2020
Google
Semira has been really helpful, thanks !
James McLeod
19-12-2020
Google
Semira was great
Marina Suprunova
19-12-2020
Google
Thanks Samira! Spot on service :)
norman coombe
14-12-2020
Google
Safe environment very helpful member of staff. Unit was good size
Tash Oduba-Vine
10-12-2020
Google
Semira was incredibly helpful working with us to secure storage for next month - really appreciate her hard work and exceptional customer service.
UK MOVER
09-12-2020
Google
Semira (Forest hill)
Marc Radville
04-12-2020
Google
Ross is great!
Jacqueline Sinclair
01-12-2020
Google
bukola akanmu
25-11-2020
Google
sebastian achaibou
25-11-2020
Google
Semira was very courteous, pleasant and helpful. Just ensure you read all the details of your contract, or she will remind you.
Francesca Aillud
24-11-2020
Google
Caroline was very helpful couldnt fit all boxes in my car so she put them aside for my collection tomorrow.
First class storage.
Anonymous
24-11-2020
Feefo
First class storage.
I have two units with Shurgard and the service I have received has been excellent. Everyone I dealt with was friendly, polite and extremely helpful. On this last occasion they went out of their way to make it easy for us to set up the contract and for a removal company to access the unit during lockdown. The facility itself is clean, well lit and well managed. They also have special offers on rental - check them out. Highly recommended!
Outstanding customer service shurgard Surbiton branch
Naomi Tembo
24-11-2020
Feefo
Outstanding customer service shurgard Surbiton branch
The service I received from Shurgard was incredibly amazing first class.I had an emergency and needed to store my stuff at very short notice. The process was very seamless and I have had an amazing experience.
A big thank you to Manuel very patient ,calm,efficientand helpful and went an extra mile to ensure that my experience was awesome.
Thank you to Stephen who showed me around the storage to ensure I had the correct unit very patient;calm and amazing .The customer service was out of this world.This is what I call excellent customer Service nothing was too much for Manuel and Stephen .
Thank you Manuel and Stephen.
Nick White
24-11-2020
Google
Kevin McKinson
22-11-2020
Google
Samira was fantastic, great service!!!
Liz Emerson
22-11-2020
Google
Semira was very helpful :-)
Robert Berry
21-11-2020
Google
Semira was great! Thank you!
Emily Catford
19-11-2020
Google
Caroline was such a sweetheart and helped me out with a few boxes short notice! Great service!
Dubs M
17-11-2020
Google
Semira was a delight and very helpful.👍🏾
Toby Leveson
16-11-2020
Google
Semira was wonderful and v helpful today!
Oliver Trickett
16-11-2020
Google
Semira was very welcoming upon our arrival, excellent customer service, A+++!!!
Katie Simkins
16-11-2020
Google
Semira was fab!
Nicola Thompson
16-11-2020
Google
Brett woodall
16-11-2020
Google
Natalie MQ
16-11-2020
Google
Semira is super helpful and has always provided a great service. Thank you so much Semira!
constance cakes
15-11-2020
Google
Caroline was very helpful today
Robert Kiely
15-11-2020
Google
London Glassblowing
13-11-2020
Google
Excellent! Caroline was extremely helpful and knowledgeable. Full marks!
Lee Brown
13-11-2020
Google
Caroline was fantastic help with my last minute panic over enough storage space !
David Burt
12-11-2020
Google
There must be many stories why people use storage. For every eBay trader storing stock there will be an ad-hoc circumstance for a person between properties. The act of moving home is not always a stress-free experience and having someone like Semira makes a big difference. Not only did she help with finding the right spot for my stuff but her positivity moved mountains - or at least a small mountain of stuff into a 50 square foot space. Thank you!
Grace Lyons Hudson
11-11-2020
Google
Semira has been very helpful and kind while I was sorting out my storage unit. She provided all the information I needed and more. Exceptional customer service.
Wendy Spon
11-11-2020
Google
jane bennett
10-11-2020
Google
Semira was very helpful today many thanks
Alison Glossop
09-11-2020
Google
Bogdan Afronie
07-11-2020
Google
Katia Silver
07-11-2020
Google
Aaron
04-11-2020
Google
Semira was a great help fast and effective.
Rosie Mackie
04-11-2020
Google
Great service and very helpful. Thanks Semira!
Maxine Jones
03-11-2020
Google
Semira and Caroline, was very helpful to me today, very polite and friendly staffs.
Tarek El-Semman
03-11-2020
Google
Thank you Semira for your excellent support today. These are tough times and I really appreciate you helping us out and supporting us. We have been with you guys for over 2 years and it’s great to know that you are supporting small businesses like ours.
Tony Hunt
03-11-2020
Google
Sam Biss
03-11-2020
Google
Genéa Saunders
30-10-2020
Google
Semira at Forest Hill was super helpful. She provided a number of alternatives to accommodate my needs. Great asset to the friendly Shurgard team.
Tom Lee
28-10-2020
Google
IVAN VAHOS
26-10-2020
Google
Kayvan K.
23-10-2020
Google
Gwladys Ngoa keren
22-10-2020
Google
Rebecca Laing
22-10-2020
Google
Tee Tran
21-10-2020
Google
Curdell Timoll
21-10-2020
Google
Great company
Anonymous
20-10-2020
Feefo
Great company
Very informed and helpful staff. Would definitely recommend to others. I would use them again.
Jack Wakely
19-10-2020
Google
Semira was very helpful and friendly, going out of her way to help me out when I was booking in in a hurry.
GB BABALOLA
17-10-2020
Google
Semira Ben very helpful with todays shopping
Kristina Karavias
16-10-2020
Google
Gary Douglas
16-10-2020
Google
Just wanted to say that every time I walk into Shurgard in Forest Hill, Semira on reception always goes the extra mile in treating people with kindness and respect.
She is blessed with good customer service.
Semira treats people as she would like to be treated herself and empathises with peoples situation.
I recently went through a difficult time and her understanding was from the heart. Life can be challenging at the best of moments but employees like Semira should be valued as they make all the difference because their customer care is genuine.
Both Semira and Caroline who I met for the first time today and was also blessed with good customer Care deserved to be given a raise as they are assets to your company.
Gary Douglas
Franki McDade
16-10-2020
Google
Semira and Caroline were great! Thank you ladies.
Terry Harvey
15-10-2020
Google
Semira and Caroline were extremely helpful.
Laura S
15-10-2020
Google
Semira was really helpful and patient. Lovely lady.
Very efficient and friendly service
Anonymous
13-10-2020
Feefo
Very efficient and friendly service
Very efficient and friendly service
Neale Graham
11-10-2020
Google
Semira was great!
Kofi Sarfo
10-10-2020
Google
Sherine Mc
10-10-2020
Google
Semira and carlin has been a great help realky helpful.
Mark O'Brien
10-10-2020
Google
Semira and Caroline were delightful despite me having no idea what I needed. Unit booked efficiently and with a sense of fun.
Christina Gordon
10-10-2020
Google
Semira and Caroline provided a great service today.
Aminnation86
10-10-2020
Google
larry larry
10-10-2020
Google
Run by Myth
10-10-2020
Google
Excellent service by Semira
Sarah Crux
09-10-2020
Google
Samira at Shurgard was extremely helpful and pleasant start to finish. Very happy with the level of service throughout my whole experience.
Toyin Phillip
09-10-2020
Google
Amazing service by Caroline and Samira. Thanks very much.
Victoria Maquieira
09-10-2020
Google
Semira good customer service
jasmine waldorf
09-10-2020
Google
Hajera Ali
08-10-2020
Google
Semira and Caroline - great service and both were super helpful
Sonia Meikle
08-10-2020
Google
James Bowthorpe
08-10-2020
Google
Sabrina Page
07-10-2020
Google
Great service by Semira
Alexandru Catalin Nastase
07-10-2020
Google
Samira has been very helpful
Benjamin Taylor
07-10-2020
Google
Julia Baldwin
06-10-2020
Google
Ali Yersever
06-10-2020
Google
Caroline and Ross provided excellent, warm service. Will definitely use again, and highly recommend.
Wai Kuen Wan
03-10-2020
Google
Friendly service from the staff. Doing their best to help whilst ensuring the strictest social distancing regime is adhered to to protect customers' health.
Gerrard Veerman
03-10-2020
Google
Annija Bunde
03-10-2020
Google
Reinholds Bunde
03-10-2020
Google
s lane
03-10-2020
Google
Caroline and Senira were brilliant and very welcoming. It made it a very easy decision to come to the Forest Hill branch
mr tomuk1
03-10-2020
Google
Emma Cox
03-10-2020
Google
Alrick McPherson
03-10-2020
Google
Eunice Olowoyo
02-10-2020
Google
Caroline is awesome
Francesca Ford
01-10-2020
Google
Ross in forest hill was really efficient and helpful thank you
Henrietta Fiawoo
01-10-2020
Google
Always there when you need it.
Dawn Carter-jones
01-10-2020
Google
Great service and great value, Ross was very friendly and helpful. Really pleased and would recommend using Shurguard for your storage needs!!
Maxwell Tomlinson
01-10-2020
Google
Rita Omorodion
01-10-2020
Google
Eddy Starguy
30-09-2020
Google
Caroline is the best when it comes to costumer service.... I mean the best ever I have ever encountered ✌🏾
Szymon Wysocki
29-09-2020
Google
The staff has lied to me
Not acceptable
David Hopwood
29-09-2020
Feefo
excellent service and staff.
Sean Kiilu
28-09-2020
Google
Dominika Nazarewicz
27-09-2020
Google
Karim Rizki
27-09-2020
Google
The team are always friendly and happy to help with any queries
Caroline Dalton
26-09-2020
Google
stephen hewett
26-09-2020
Google
Have always been very professional and helpful and go out of there way for you Thanks
Luba Halmo
26-09-2020
Google
Esme Mai Davies
26-09-2020
Google
Caroline and Ross were absolutely lovely, they explained everything with clarity and were really understanding about the situation. Their proffesional and following of covid measures was excellent. Can't commend their service enough.
Buymore Savemore
25-09-2020
Google
MISS T OVID
25-09-2020
Google
Semira and Caroline Was very outstanding
Good customer service and very helpful made me stay another year.
Wish I had staff this good
Very professional and helpful.
Anonymous
25-09-2020
Feefo
Very professional and helpful.
Very professional and helpful.
Ranxie S
23-09-2020
Google
Excellent.
Tim Bretherick
22-09-2020
Feefo
Excellent.
Professional, helpful, friendly and efficient. What more would you want (other than being free of course!).
Roger Esaul
22-09-2020
Google
Jo
20-09-2020
Google
Caroline was really helpful and talked us through our options, showed us a couple of spaces and helped us work it the best unit for our needs. It all seemed nice and clean and well organised👌
John Holland
18-09-2020
Google
William Dowsett
18-09-2020
Google
Sam Brenton
18-09-2020
Google
Amazing service. Quick, easy, clean and secure. The customer service was top class and very helpful!
Kerstin Doble
18-09-2020
Google
Nikki Rydqvist
18-09-2020
Google
Anthony Dempster
18-09-2020
Google
Emma Semmens
18-09-2020
Google
George Boreham
09-09-2020
Google
Nadine Graham
08-09-2020
Google
Vicki Howard
07-09-2020
Google
Fantastic service from the moment we walked in. The 2 ladies were very helpful and friendly and helped me with everything I needed
Shaquan Clarke
06-09-2020
Google
Love Moves
06-09-2020
Google
Marcus Blacker
28-08-2020
Google
gotjuice detox
28-08-2020
Google
From the moment I walked in I was greeted with a warm bright smile. Caroline was extremely helpful with all my queries and Semira really went the extra mile to ensure my move was stress free. Great service, extremely Happy!
Mark Anthony
28-08-2020
Google
Excellent
Anonymous
28-08-2020
Feefo
Excellent
Excellent service - very helpful
Toma Izabele Migdol
27-08-2020
Google
Tams Omunakwe
27-08-2020
Google
Kate Short
26-08-2020
Google
Esther Doherty
26-08-2020
Google
Julie Francis
23-08-2020
Google
Yani Great
23-08-2020
Google
shannon chester
21-08-2020
Google
Great service, great staff.
John Warburton
21-08-2020
Feefo
Great service, great staff.
Shurgard has provided a great customer experience from the time I first enquired about a unit - I've now had a unit for a couple of week and I'm still very happy.
Absolutely no issues with the storage and access to the storage. The staff I've met have been extremely freindly, courteous and helpful - Chris and Stephen are their names. I couldn't have hoped for a better service.
Charlotte Doyley
17-08-2020
Google
Excellent service from staff. They advised me thoroughly of all aspects and overall made me feel welcome!
RobloxExpertSuper 2
16-08-2020
Google
Semira was extremely helpful and showed us around, giving us all the information. She really went out of her way!
Assad Roachford
16-08-2020
Google
I was able to reserve storage and received a call re the storage booking as soon as they opened the next day. Semiral explained everything and was excellent in her service hence the 5 star.
Hemendra Pathak
15-08-2020
Google
Amazing service by Ross. He explained everything and got the setup done very quickly.Keep up the good work
Victoria Bradley
14-08-2020
Google
Friendly and very helpful service
Callum Evans
14-08-2020
Google
Really good service from Sufian on the phone to book the unit. Having a stressful time dealing with a delayed move-in date to a new property but at least booking with Shurgard was nice and easy :)
Terance Kwarteng
14-08-2020
Google
juri juri
14-08-2020
Google
Frances McCarry
14-08-2020
Google
Samira was so helpful today. It was much appreciated. Excellent service.
MAMERY DOUMBIA
14-08-2020
Google
Dr Black
10-08-2020
Google
Outstanding customer service, thank you Semira for all you help and effort.
You are an asset to Shurgard.
Leon
Roberta Imiwayo
06-08-2020
Google
Samira, was a lovely and wonderful person, who gave a very warming customer service and made my experience wonderful.
0glankz
03-08-2020
Google
Semira was very help and did her best to make sure I had everything I needed and was happy with the unit size.
SHWorld
31-07-2020
Google
I Spoke to Samira today. I needed storage facility within the month. Samira was very helpful and dealt with my request brilliantly. Quick, efficient and friendly.I can now relax. Thank you Samira you took the stress away from moving. Much appreciated.
S
Luyi Bai
31-07-2020
Feefo
Very convenient. Good price.
amos mhando
29-07-2020
Google
Byron Massay
28-07-2020
Google
Mehmood Khan
28-07-2020
Google
Glenford Tomlin
27-07-2020
Google
Wonderful service my unit is clean and they just great lady's big thank you for Caroline and Semira
loretta gordon
23-07-2020
Google
Excellent service passionate and understanding.
Caitlin McLeod
20-07-2020
Google
Esther N
20-07-2020
Google
Semira and Caroline were very helpful. Product breakdown was very clear.
Semira was very patient and answered all my questions. Looking forward to using the service.
Timur Strekalov
19-07-2020
Google
Simon Clarke
18-07-2020
Google
Lhuigi Tchimina
17-07-2020
Google
Both Caroline and semira were excellent and the £1 unit is perfect.
Alex Tiess
17-07-2020
Google
Wonderful service.
Easy and clear information from the girls
Cat Owen
10-07-2020
Google
Semira could not have been any more helpful! Love the new units at the back :)
Anonymous
05-07-2020
Feefo
I will definitely recommend Shurgard to all my friends. Everything is organised in such order, that you do not have to worry and remember tons of additional information. Great customer service! The storage is easily accessible and convenient to use.
Aisling Prendergast
04-07-2020
Google
Excellent experience. Semira was extremely helpful and efficient and the whole process of viewing and selecting storage was seamless. Thank you!
Dulina GHEZU
01-07-2020
Google
Semira made my experience with your organisation very easy and I will definitely use the service again! Such a very professional staff I would give her 10 stars if possible 🙌
pablo bedoya
30-06-2020
Google
5 stars to the staff at this shurgard
Carmen Nieto
30-06-2020
Google
Excellent work, Semira and Caroline were really helpful and nice! 😊
andualem tibabu
30-06-2020
Google
Milleshar Aggrey
30-06-2020
Google
Nathan Klein
30-06-2020
Google
Alem Reta
30-06-2020
Google
Behailu Tesfaye
30-06-2020
Google
Tesfaye Gebremedhin
30-06-2020
Google
Dom Riva
30-06-2020
Google
Rim Yemane
30-06-2020
Google
Ben Roche
30-06-2020
Google
kelly watson
30-06-2020
Google
Good customer service and promos on boxes and units
michael sherry
30-06-2020
Google
excellent experience over at the shurgard in forest hill, staff was very polite and went the extra mile to help me understand the booking process.
Andrea Nonyelu
30-06-2020
Google
Excellent service, both Caroline and Semira highly recommend
Studio Fifty Seven
30-06-2020
Google
Eden Haileab
30-06-2020
Google
Solomon Hayleab
29-06-2020
Google
cassius rayner
26-06-2020
Google
Melissa Reid
26-06-2020
Google
Great customer service and promotions on boxes
Jianhua Chen
25-06-2020
Google
Great service and helpful staff. Will be recomending. Thanks to Caroline and Semira.
Anonymous A
25-06-2020
Google
Great experience with the store team today, excellent customer service from both miss Semira and miss Caroline I would definitely always recommend as staff are warm and welcoming.
Ps. The £1 deal is also great
Mayra Gutierrez
23-06-2020
Google
Samira from the Forest Hill branch called me the following day after I made an online enquiry and was very polite and professional. 5 star service, thanks Shurgard!
Dominika Sapeta
22-06-2020
Google
Archie Davie
22-06-2020
Google
Great service, super speedy and really helpful, happy customer
martine awa
22-06-2020
Google
Excellent service, highly recommend
Edel Chatterton
22-06-2020
Google
The team were extremely helpful and got me back into my unit quickly after I lost my keys. Not what anyone needs on moving day with the removal men waiting outside! Thanks so much for reducing my stress levels with your friendliness and no problem attitude!
Oluwasegun Hassan
21-06-2020
Google
Mckenzie Vans
19-06-2020
Google
Gerard Kelly
19-06-2020
Google
ibraheem sanyaolu
19-06-2020
Google
Sherie Bailey
18-06-2020
Google
Ribbon and Bow Store
18-06-2020
Google
Royal Maroon
14-06-2020
Google
jerry lesnick
13-06-2020
Google
Very helpful and friendly.
Made the extra effort to make sure things were all ok.
Oudam Singh
12-06-2020
Google
Lovely friendly staff
Pablo Bishop
12-06-2020
Google
Maria Lloret-Mayans
09-06-2020
Feefo
Excellent service! I did my booking over the phone, was given clear instructions on how to access my unit on the same day, really happy with this service!
Richard Arundel
24-03-2020
Google
I used the Forest Hill Shurgard for 9 months. The price was very good for the first 6 months, and then went up steeply. I believe had I been around I could have moved to another unit and had another good price, but I wasn't and so couldn't. So you need to know that the great opening prices will be balanced out later. Also: beware of the insurance and lock charges
The packing materials they have on sale are both expensive and of low quality - don't be tempted by the convenience!
However, this is still a 5 star review because the staff were all capable, alert, welcoming and helpful, really great people, every last one of them.
laureen pernet
21-03-2020
Google
New storage unit with very friendly and helpful staff!
Kit Kaye
20-03-2020
Google
Great service, very helpful and a really simple and easy process.
Marianne Simons
03-03-2020
Google
Checked in few days ago ad was helped by Michael. Great customer service very polite and professional. Took the time to go through everything and made sure I understood.
D Plowright
20-02-2020
Google
Truly great experience. The staff are polite and professional. Particularly Caroline and will who are always courteous and helpful.
FIVE ⭐⭐⭐⭐⭐ 👏
Robert Lee
09-02-2020
Google
Worth it
nikky ade
01-02-2020
Google
Good customers service....Caroline was so helpful, she put me through everything I needed to know with a lovely smile. I will recommend Shurgard anytime
Tom Crisp
30-01-2020
Google
Excellent facility, friendly and helpful staff 👍🏻
Isabela Tang
21-10-2019
Google
A great facility! We were lucky enough to get a large ground floor unit in the brand new part of the site.
All staff members have been helpful, professional and courteous during our stay and nothing is too much trouble for them.
Did not even shop around after visiting the facility for the first time, and I have not felt let down at all by my decision.
Would recommend!
Arunanthi Thayaparan
17-10-2019
Google
Chris Bax
21-09-2019
Google
sara cruz
03-07-2019
Google
Really great staff met lovely new team member called Kujtim. Who was helpful with my questions and service
Ion Pirvu
28-06-2019
Google
Claire Lynch
04-06-2019
Google
Great service, quick and reasonably priced
robert jackson
15-05-2019
Google
ORACYmusic
02-02-2019
Google
Wesley, Cy and Ashley were absolutely amazing in customer service, professionalism and providing a fast efficient service even though it meant all of them leaving work late. No complaints just processed the transaction with no stress for us as customers at all. Excellent staff at this location, going beyond for customer satisfaction. Thank you guys!!
Kim Wright
04-01-2019
Google
Really good
Tomilola Ademola
07-11-2018
Google
Esther Dyce
06-10-2018
Google
Good facilities, great customer service. I found the staff to be friendly and efficient. Definitely recommend.
Pumy Zee
15-08-2018
Google
Friendly staff, very helpful and explained everything in great detail. I'm pleased with the storage capacity for such a reasonable amount of money.
Essence Weir
03-08-2018
Google
Good storage
Mariusz Baran
05-07-2018
Google
Nice small self storage with frandly staff
Terry Collins
05-06-2018
Google
The Shurgard staff were very helpful and polite, ready to answer any questions. All the units were very clean and tidy.
Daniel Esparraguera
03-05-2018
Google
Marc Woods
04-10-2017
Google
Great service from a great team of folks
afra willmore
05-07-2017
Google
I really liked that they very obviously take security very seriously- there are lots of security cameras and you can see for yourself how extensive the coverage is. I was also impressed with the range of packing materials available at reception.
Eleni Vlachogianni
27-06-2017
Google
Easy access to the store which is right to the street and can be spotted easily. The security system seems to be reliable (cameras and alarms). The staff is very helpful and friendly. There are also lifts and many moving boxes and other packaging items. Last but not least, reasonable and affordable prices.
Cass Bailey
08-11-2016
Google
This place has fairly wide doors and entrances, definitely disabled friendly access.
Sarah Moyle
18-10-2016
Google
really helpful staff really convenient and easy to use
Lynn Hogg
14-10-2016
Google
Small reception but it has everything you’ll need to store your things. Plus, there are tons of security cameras which the receptionist can keep an eye on.
Katie Deacon
05-10-2016
Google
The store has easy access and the lifts are really big making it super easy to load and unload from your storage unit!
Coffee, Cake, Kids Blog
30-09-2016
Google
Before you visit, you are able to see inside the storage units to see what sort of size they are. Being able to visualise this beforehand is really useful.
Gloria Douglas-Robinson
14-08-2016
Google
Shurgard forest hill is the best compared to the rest.
Joanna Davis
06-08-2016
Google
This is a large building, looks very secure, just off the road so easy to find. Friendly staff here. Lots of packaging items here which makes it all easier for storing your things. And they have plenty of tape!
George Laws
21-07-2016
Google
Prices here are very reasonable. I've seen a few Shurgard stores and they seem good. This store has a secure compound and easy access too.
Karen Hawkshaw
12-07-2016
Google
Easy to find as its opposite the railway pub and next to a gorgeous old building, but basically the south circular sweeps past the front door. John is very helpful and knowledgeable. The choice of size of units, the security and especially the price! Very reasonable.
robo griff
19-03-2021
Google
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Terrific service
Tanner London
04-03-2021
Google
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My only experience with Shurgard was speaking with sales assistant Ross at Forest hill branch . I was happy with what I've been told about the storage units etc and I've just booked a unit. 😁👍
Accomodating
Anonymous
09-02-2021
Feefo
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Accomodating
Apprachbale team willingling to assist in the selection of a suitable unit
Ben Wade
01-02-2021
Feefo
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Helpful staff.
Trolleys are a bit awkward.
Great clean, efficient office and good welcome easy set up, suitable unit
Anonymous
11-12-2020
Feefo
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Great clean, efficient office and good welcome easy set up, suitable unit
Very polite and friendly representative
Dan Ev
12-01-2020
Google
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Jonas Partner
14-12-2019
Google
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Darren Perry
18-09-2019
Google
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It's there and was there when I needed it most.
Shah Nawaz
20-07-2019
Google
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Michael Hinks
15-01-2019
Google
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Great secure & local storage.
Paul Misselbrook
31-08-2018
Google
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Good storage place. Nice facilities
Angela Stewart
24-05-2018
Google
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Alex Elo
07-04-2018
Google
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Pretty straight forward and the £1 a month deal looks amazing on the surface but beware you will have to pay for insurance and buy the key for your safe bringing everything close £40-50 quid, if you don't mind paying that. Attendant was very helpful and friendly. Will use again if need to
Incognito
25-01-2018
Google
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Friendly staff good size room
Elaine Stoneham
07-03-2017
Google
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Really helpful staff member Ian at the Forest Hill branch. Great communication and made the whole experience really easy. I'm heavily pregnant and he even made me a cuppa whilst I was waiting for our man with a van.
Shane Walker
14-12-2016
Google
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Finally a decent self storage facility in Forest Hill. Everywhere else in the area seem to be removal firms with small short term storage at extortionate prices. Highly recommended for your bulky items. Convenient opening hours and the first month free makes this a no brainer
L!FeThUnknown
17-08-2020
Google
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More effort than necessary
Anonymous
30-06-2020
Feefo
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More effort than necessary
It should be made clearer that insurance is mandatory. Secondly that the purchase of a lock is mandatory. Bit like the airlines it looks good until all the Mandatory add-ons are added on!!
Sophie K
Hello, we are sorry to read you did notfeel thatall the information on pricing was clear. Our on-site managers are available during office hours to answer any questions on storage and pricing. Unlike many other storage providers, all available units and prices are shown online, including our special offers.
The only extra costs new customers need to pay are a one-off administration fee and a unique sealed lock to your storage unit to guarantee no one else can access your belongings. Although all our facilities are fully insured, you still need to get an insurance to cover your stored items. Our rental prices cant include this because the cost depends on the value of your goods. You can find all the information on pricing on https://www.shurgard.co.uk/self-storage/why-shurgard/self-storage-prices. We are confident that the overall cost of your storage at Shurgard offers great value in the market and thank you for storing with us.
7/1/2020 9:57:17 AM
Princess Samuel
07-09-2019
Google
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sharon king
01-07-2019
Google
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SHAUN MCRAE
27-04-2019
Google
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Originally when I signed up I was given all the wrong information and not very well communicated with as the person didn't give all the right details. However when i got to the location near me and explained the situation the staff there was quick to set things right. So for now we will see if I stay with them for long.
Jason Collins
23-04-2019
Google
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It is well worth it for the first month when it's 1 pound but after that, not so much.
Rosemary Duckworth
16-09-2017
Google
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This is a good storage facility and appears to be physically well managed and is quite clean. However the administrative staff are struggling with inconsistent and unreliable IT which rather lets them down and causes frustration both for them and for the client.
Charlie Whight
01-12-2020
Google
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Martin Velzeboer
25-08-2020
Feefo
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Your admin great, helpful and competent.
The lift (single one) to third floor a disaster, I felt embarrassed with the removal people. Have to face same embarrassment when reclaiming the goods.
The problems with lift was common knowledge with your staff, when mentioned. They were equally sorry.
Craig Simpson
09-08-2019
Google
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Staff a little slow broken glass on the entrance floor big vehicle loading bay was not in service had a long walk from parking are van to storage unit
Donald Mc Cready
21-11-2018
Google
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There is nothing wrong with the facilities, but this company has increased my charges over eighteen months from £44 to £66, not including the first month’s discount. They appear to have a policy of low charges to lure you in followed by big increases once you have been captured.
Ben Curran
17-03-2018
Google
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Not great communication. Couldn’t get van into loading bay because of ridiculous height restrictions. Oh. And only 3 trollies... needs a sort out
Nicholas Charles
05-11-2017
Google
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Make sure you get there when the office is open. Noo trolleys at night to be found. As for security.....no comment
Wayne Wynter Superior
18-09-2017
Google
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Man i feel so let down by this place security is a must and the main front bay door is always broken and open when i go there with kids after business hours me or my kids cannot use the toilets because they keep them locked because it will get dirty? That's a bit silly cause we pay for your building storage only customers who have the code can get to the toilets so why is the toilet doors locked? They should be unlocked ridicules lack of trolleys that are old any way fix up shureguard please but they say you pay for what you get or may be yellow storage spoiled me might have to go back to them
Pat Szekely
12-04-2017
Google
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Chris Daniels
23-12-2020
Google
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Lloyd Wishart
19-06-2020
Google
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Very helpful and professional team
darylb92
19-03-2019
Google
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No access for Vans and Luton's
Trudi Nelson
31-10-2016
Google
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utterly useless and best avoided, they don't have enough trolleys so you have to wait until one becomes available and/or give up and call it a wasted journey. never had this problem with other storage places. why they can't invest in a few more trolleys I do not know