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Shurgard Surbiton customer reviews

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Customer reviews

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Date
Rating
Feedback
Anonymous
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Fantastic service!

Everyone was incredibly helpful! Using Shurgard to store my things was very quick and easy, all for a good price.
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Hi there,

I've told that my name is not Hsieh Chin, please correct it to YunChin Hsieh, or Jin Hsieh. please!

Jin
Ann D.
Hello, thank you for your feedback. I will pass this on to our store team. 05-09-2017
Anonymous
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Great service

It was great. I showed up 10 mins before closing on Sunday and I wasn't rushed or pushed to make a decision. The assistant was very helpful and didn't rush through anything. Thanks!
Anonymous
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As above

Male staff very informative & helpful, which allow me 2 make a decision 2 go ahead & reserve a unit. Acoordingly
Anonymous
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Very helpfull
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Great staff, solid facilities

They were very quick to get me into the facility and quite helpful. They even loaned me a pound coin to use for unlocking their trollers!
Anonymous
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Annoying 15 day booking period

It is annoying and inefficient that you can't book the storage more than 15 days before your move in date. I kept getting phone calls telling me to pay for my reservation otherwise I would lose it and there was only one unit in that size left but then told I couldn't pay for it yet because it was more than 15 days. In the end I had to take the store a few days before I wanted to.
Ann Demecheleer
Hello, thank you for taking the time to give us your feedback. At Shurgard we indeed have a period of 15 days between booking of your storage unit and the actual move-in. By not blocking the units for a longer period, we try to give each customer the possibility to rent the unit size and type of their choice. We hope you're having a positive storage experience at Shurgard and thank you for sharing your comments. 12-06-2017
Anonymous
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Extremely pleasant and accommodating staff, makes all the difference.
Anonymous
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Service was excellent on the day ensuring we got the right size unit
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Excellent service, everything was explained clearly and well.
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Really friendly, helpful staff. Made the whole experience very straight for...

Really friendly, helpful staff.
Made the whole experience very straight forward and simple.
Anonymous
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It is clear and quick service for clients in needs of extra storage space. ...

It is clear and quick service for clients in needs of extra storage space. Thank you for having you close in my area.
Anonymous
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smooth and efficient as usual

sorted out a new storage room quickly and easily, perfect size, great staff, very good value for the first month
Anonymous
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Great service

Great service called me back arranged everything over the phone payment done and next day I had access to the room. Just one negative you will need to buy a specific lock and cant use any.
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Great customer service, price and clean facilities - trolleys always availa...

Great customer service, price and clean facilities - trolleys always available too which helps