Reviews of Shurgard Surbiton

Covid-19 update: Our stores are open. Contactless rental remains possible. More info on our protective measures »

✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
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  5. Shurgard Surbiton customer reviews
Self-Storage at Shurgard Surbiton
Storage units from €1 for the first month's rent. No minimum stay.

Shurgard Surbiton customer reviews

Portsmouth Road Surbiton KT6 5QQ
0208 335 6890
Closed now
Location of Shurgard Surbiton

CUSTOMER REVIEWS

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(4.8) based on 397 reviews
Date
Platform
Rating
Feedback
Google
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Rory and Hannah were amazing, really helpful and prompt. Five stars.
Google
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Had such a good service in the phone the other day with forest hill shurgard, spoke to Hannah on the phone about my inquiry and she was nothing but helpful! Great service!
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Spoke to someone called Hannah, was very helpful
Google
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Google
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Semira has been very helpful. She was polite and remained professional at all times. Thank you for you service :)
Google
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Semra was amazing with me, really helpful!
She is the best
Google
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Semira and Ross at the forest Hill shurgard storage space, have just been brilliant! In helping us to move in over the busy weekend. They couldn't have been more helpful. genuinely friendly and happy to help. Proper people skills! Fantastic guys we truly appreciated everything you did for us.
Google
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Semira and Ross have been fantastic help with the ease of processing our move ☺️
Google
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Lovely people, very efficient and friendly
Google
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Lovely friendly staff. Very reasonable rates and conditions. Would definitely use again!
Google
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Semira been very helpful, good manners !
Google
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Semira has been excellent.
Feefo
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Great service experience in your Surbiton branch. Quick , easy process. Very helpful and polite staff.
I was your customer over last few years and then I switched to big yellow because of the location but unbelievable unhelpful and arrogant manager there.
You are much better with staffing and pricing. I will definitely stay long time with you.
Google
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Smooth & easy to book a unit and move in. Very competitive deal compared to local alternatives.
Semira was extremely helpful.
Had the unit for a couple of weeks now and the place is always impeccably clean and everything works very well whenever I visit.
Thoroughly recommended.
Google
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Google
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Responsible storage facility that I have been using for nearly two years. Staff are friendly and helpful, and thank you in particular to Semira for being so obliging and kind.
Google
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Very polite and professional service given to me by Semira from the Forest Hill branch. She was patient and knowledgeable and was able to answer all of my questions to a satisfactory standard. I look forward to utilising the services provided.
Google
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I have been a customer of Shurgard Forest Hill for about ten years and have always found the team courteous and helpful.

Recently, I ran into a problem over the storage of some goods and I would like to mention how positive Caroline the Store Manager was and the helpful way in which she was able to resolve any difficulty.

These days it is refreshing to find people such as Caroline who is friendly and able to deal with problems in a different manner and without fuss.

Thank you - I will certainly commend Shurgard to any friends looking to store their goods

-David Chapman
Google
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Semira 👍🏻
Google
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Samira was so helpful!
Google
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Semira was a great help very clear and efficient. Thanks
Google
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First class service from Semira and the team.
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Excellent service highly recommended
Google
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Nice storage. Caroline was really helpful.
Google
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Samira gave me an excellent customer service. She was very patient with me on the phone and very polite and friendly. She asked me all the relevant questions to help me get the right of unit to suit my need.
Google
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Very positive
Google
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Semira was a pleasure to deal with
Google
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Semira
Very helpful thank you
Google
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Samira, Rose, Caroline have been really been very helpful and efficient. Easy process
Google
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Ross at Shurgard Forest Hill was really helpful in setting up my storage contract. He explained that they can be flexible right up to the moving date and also with the size of the unit on the day.
Google
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Semira, she’s has been very helpful and nice
Google
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Semira was wonderful, highly recommend! ✨✨
Google
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Semira was really brilliant helping me. Excellent service!
Google
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Ross was extremely helpful and provided excellent support. Would recommend, the whole process has been very easy.
Google
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Samira was very helpful. Ross the assistant store manager was very helpful too.great service.
Google
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Absolutely lovely service from Semira at Forest Hill! Answered all my questions and helped me get the best possible space!
Google
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Segura, Caroline and Ross - the whole team are fab and have been really helpful
Google
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Samira and Ross who work there are really helpful and very professional, a pleasure to deal with them both on several occasions. Storage in the new section is clean and well maintained. Highly recommended!
Google
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Caroline and semira,

Have been very helpful with me and customer service is excellent
Google
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Caroline, semira and Ross has been very helpful they always happy to solve my issue what a great team🙂
Google
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Excellent service,very quick reply to any queries and for appointments
Google
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Excellent service, Caroline was always friendly.
Google
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Caroline was very helpful and friendly. The service at this branch has been great and will use again in the future if I every need to store anything. Thanks guys
Google
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Semira was very helpful
Google
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Semira has been very helpful 😊
Google
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Samira was a very good and friendly employee
Google
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Semira was very helpful & friendly
Google
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Semira was incredibly friendly and helpful!
Google
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Samira has been very helpful she is an asset to your company what a lovely smile.
Anonymous
Feefo
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Very good

Efficient taking on of space and looks well maintained and secure
Google
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Very good service from Ross in Forest Hill- friendly and helpful, would use again - thank you!
Google
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Caroline and Ross were very helpful and gave excellent customer service 👏
Google
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Caroline and Semira have Been most helpful with the service. Thank you both.
Google
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Google
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Excellent experience at Shurgard Forest Hill SE23. Especially Semira who has been super helpful. I can highly recommend it for any of your storage needs. Thank you Semira
Google
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Seniors - great customer service
Google
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Semira has been very helpful in helping me at shurguard, top service.
Google
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Semira has been wonderful
Google
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Google
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Excellent Customer Service- From Ross at the Forest Hill Shrugard Self Storage👏🏾
I submitted my reservation form and was called within 5 minutes! Speedy Service indeed. Ross was polite, helpful, and very knowledgeable! Being new to the world of Self Storage I was fully informed about the insurance for my goods, the locks used and the details of ending the use of my self storage unit. Honestly helped me tick another item off my long list of things to do when moving. Thank you ROSS!!!!
Google
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Semira was a great help in facilitating a move from a small unit to a larger one.
Google
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Semira Has been a great help and wonderful service. ❤️
Google
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Semira has been a fantastic help in transferring units today
Google
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Fast and efficient service from Caroline!
Google
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Caroline and the team at Shurgard forest hill, were all very helpful and willing to answer all my questions, no matter how silly they may have seemed.Would definitely use them again if I needed storage.
Google
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Great customer service
Caroline was friendly and efficient!
Google
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Great customer service from Caroline and friendly staff ! Definitely would recommend to my friends.
Google
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Carloin and semira very helpful
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Semira has been excellent understanding my need today in a very short time and secure my unit thank you semira she deserves more than 10 star excellent service
Google
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Semira and Caroline been very helpful
Google
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semira - very helpful thank you :)
Google
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Semira has been aboulously marvellous and very professional and helpful at a difficult time... she is a credit to your company
Google
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semirand Ross has been helpful.
Google
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Semira is a very courteous and professional individual who I am sure Shurgard is very proud of. I have not yet used premises but due to move in this weekend, but the customer services so far has been very good.
Google
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Semira was fantastic and super helpful. Made everything very clear and had a smile of her face (under her mask)
Google
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Very helpful and nice
Google
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Ross has been excellent help!!
Google
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Samira have very good customer care skill , I’m happy about the service
Google
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Thank you to Semira - such a pleasant and enthusiastic person to deal with at a very stressful time! She is an asset to Shurgard!
Google
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Semira was amazing!
Google
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Semira was very helpful in resolving my queries. Thank you.
FIVE ⭐⭐⭐⭐⭐ 👏
Google
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Semira was great from start to finish. Ensuring I was all set up smoothly.
Google
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Semiramis has been very helpful
Google
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Shurgard is friendly and very helpfull, explaining in every detail so you have the full understaning of the requirements. It is exactly what they advertise. Well done to the whole team.
Google
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Semira at Shurgard Forest Hill was great, easy to book with, and really helpful with helping us set up with the storage unit. Highly recommended service.
Google
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Semira could not have been more friendly, courteous and helpful. She rang me back within moments of making the online reservation, took me through the process with total clarity, and had all the packing materials I asked for ready to go when I arrived to complete the paperwork an hour later. It’s certainly the kind of experience that would encourage me to use Shurgard again if needed.
Google
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Semira was very helpful
Google
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Soo nice when people are polite and genuinely want to help you, Semira was exactly that, running around to sort my order out, double checking to making sure everything was correct, great customer service, she’s a very lovely woman.
Google
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Very friendly, helpful staff. Thanks!
Google
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I am moving house and can't believe how many boxes I am going through. Online deliveries very slow and stock not good but Shurgard saved my bacon! Easy to order, pay and collect and very helpful staff
Google
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Ross the manager was fantastic, very polite and couldn't do enough to help me. Highly reccomend if you're running a little low on space.
Google
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Really friendly and helpful service from Semira on a very cold day when we needed to open an account and gain access at very short notice.
Google
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Great service, really helpful and quick. My agent managed to secure the perfect unit and location in the facility after going through all of the options. Handy packing supplies shop too!
Google
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Totally recommend these guys and keep up the good work. 👊🏽Semira was great
Feefo
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Efficient and helpful

I would recommend Shurgard at Surbiton. They have always responded to enquiries quickly and helpfully. All communication and arrangements have been very clear.
Google
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Semira has been really helpful, thanks !
Google
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Semira was great
Google
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Thanks Samira! Spot on service :)
Google
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Safe environment very helpful member of staff. Unit was good size
Google
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Semira was incredibly helpful working with us to secure storage for next month - really appreciate her hard work and exceptional customer service.
Google
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Semira (Forest hill)
Google
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Ross is great!
Google
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Semira was very courteous, pleasant and helpful. Just ensure you read all the details of your contract, or she will remind you.
Google
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Caroline was very helpful couldnt fit all boxes in my car so she put them aside for my collection tomorrow.
Anonymous
Feefo
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First class storage.

I have two units with Shurgard and the service I have received has been excellent. Everyone I dealt with was friendly, polite and extremely helpful. On this last occasion they went out of their way to make it easy for us to set up the contract and for a removal company to access the unit during lockdown. The facility itself is clean, well lit and well managed. They also have special offers on rental - check them out. Highly recommended!
Feefo
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Outstanding customer service shurgard Surbiton branch

The service I received from Shurgard was incredibly amazing first class.I had an emergency and needed to store my stuff at very short notice. The process was very seamless and I have had an amazing experience.
A big thank you to Manuel very patient ,calm,efficientand helpful and went an extra mile to ensure that my experience was awesome.
Thank you to Stephen who showed me around the storage to ensure I had the correct unit very patient;calm and amazing .The customer service was out of this world.This is what I call excellent customer Service nothing was too much for Manuel and Stephen .

Thank you Manuel and Stephen.
Google
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Samira was fantastic, great service!!!
Google
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Semira was very helpful :-)
Google
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Semira was great! Thank you!
Google
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Caroline was such a sweetheart and helped me out with a few boxes short notice! Great service!
Google
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Semira was a delight and very helpful.👍🏾
Google
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Semira was wonderful and v helpful today!
Google
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Semira was very welcoming upon our arrival, excellent customer service, A+++!!!
Google
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Semira was fab!
Google
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Semira is super helpful and has always provided a great service. Thank you so much Semira!
Google
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Caroline was very helpful today
Google
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Google
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Excellent! Caroline was extremely helpful and knowledgeable. Full marks!
Google
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Caroline was fantastic help with my last minute panic over enough storage space !
Google
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There must be many stories why people use storage. For every eBay trader storing stock there will be an ad-hoc circumstance for a person between properties. The act of moving home is not always a stress-free experience and having someone like Semira makes a big difference. Not only did she help with finding the right spot for my stuff but her positivity moved mountains - or at least a small mountain of stuff into a 50 square foot space. Thank you!
Google
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Semira has been very helpful and kind while I was sorting out my storage unit. She provided all the information I needed and more. Exceptional customer service.
Google
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Semira was very helpful today many thanks
Google
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Semira was a great help fast and effective.
Google
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Great service and very helpful. Thanks Semira!
Google
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Semira and Caroline, was very helpful to me today, very polite and friendly staffs.
Google
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Thank you Semira for your excellent support today. These are tough times and I really appreciate you helping us out and supporting us. We have been with you guys for over 2 years and it’s great to know that you are supporting small businesses like ours.
Google
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Semira at Forest Hill was super helpful. She provided a number of alternatives to accommodate my needs. Great asset to the friendly Shurgard team.
Google
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Anonymous
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Great company

Very informed and helpful staff. Would definitely recommend to others. I would use them again.
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Semira was very helpful and friendly, going out of her way to help me out when I was booking in in a hurry.
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Semira Ben very helpful with todays shopping
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Just wanted to say that every time I walk into Shurgard in Forest Hill, Semira on reception always goes the extra mile in treating people with kindness and respect.

She is blessed with good customer service.

Semira treats people as she would like to be treated herself and empathises with peoples situation.

I recently went through a difficult time and her understanding was from the heart. Life can be challenging at the best of moments but employees like Semira should be valued as they make all the difference because their customer care is genuine.

Both Semira and Caroline who I met for the first time today and was also blessed with good customer Care deserved to be given a raise as they are assets to your company.

Gary Douglas
Google
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Semira and Caroline were great! Thank you ladies.
Google
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Semira and Caroline were extremely helpful.
Google
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Semira was really helpful and patient. Lovely lady.
Anonymous
Feefo
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Very efficient and friendly service

Very efficient and friendly service
Google
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Semira was great!
Google
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Semira and carlin has been a great help realky helpful.
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Semira and Caroline were delightful despite me having no idea what I needed. Unit booked efficiently and with a sense of fun.
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Semira and Caroline provided a great service today.
Google
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Excellent service by Semira
Google
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Samira at Shurgard was extremely helpful and pleasant start to finish. Very happy with the level of service throughout my whole experience.
Google
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Amazing service by Caroline and Samira. Thanks very much.
Google
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Semira good customer service
Google
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Google
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Semira and Caroline - great service and both were super helpful
Google
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Great service by Semira
Google
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Samira has been very helpful
Google
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Caroline and Ross provided excellent, warm service. Will definitely use again, and highly recommend.
Google
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Friendly service from the staff. Doing their best to help whilst ensuring the strictest social distancing regime is adhered to to protect customers' health.
Google
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Caroline and Senira were brilliant and very welcoming. It made it a very easy decision to come to the Forest Hill branch
Google
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Caroline is awesome
Google
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Ross in forest hill was really efficient and helpful thank you
Google
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Always there when you need it.
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Great service and great value, Ross was very friendly and helpful. Really pleased and would recommend using Shurguard for your storage needs!!
Google
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Caroline is the best when it comes to costumer service.... I mean the best ever I have ever encountered ✌🏾
Google
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The staff has lied to me
Not acceptable
Feefo
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excellent service and staff.
Google
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The team are always friendly and happy to help with any queries
Google
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Have always been very professional and helpful and go out of there way for you Thanks
Google
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Google
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Caroline and Ross were absolutely lovely, they explained everything with clarity and were really understanding about the situation. Their proffesional and following of covid measures was excellent. Can't commend their service enough.
Google
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Google
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Semira and Caroline Was very outstanding
Good customer service and very helpful made me stay another year.
Wish I had staff this good
Anonymous
Feefo
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Very professional and helpful.

Very professional and helpful.
Google
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Feefo
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Excellent.

Professional, helpful, friendly and efficient. What more would you want (other than being free of course!).
Google
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Google
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Caroline was really helpful and talked us through our options, showed us a couple of spaces and helped us work it the best unit for our needs. It all seemed nice and clean and well organised👌
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Amazing service. Quick, easy, clean and secure. The customer service was top class and very helpful!
Google
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Fantastic service from the moment we walked in. The 2 ladies were very helpful and friendly and helped me with everything I needed
Google
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From the moment I walked in I was greeted with a warm bright smile. Caroline was extremely helpful with all my queries and Semira really went the extra mile to ensure my move was stress free. Great service, extremely Happy!
Google
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Anonymous
Feefo
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Excellent

Excellent service - very helpful
Google
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Feefo
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Great service, great staff.

Shurgard has provided a great customer experience from the time I first enquired about a unit - I've now had a unit for a couple of week and I'm still very happy.

Absolutely no issues with the storage and access to the storage. The staff I've met have been extremely freindly, courteous and helpful - Chris and Stephen are their names. I couldn't have hoped for a better service.
Google
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Excellent service from staff. They advised me thoroughly of all aspects and overall made me feel welcome!
Google
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Semira was extremely helpful and showed us around, giving us all the information. She really went out of her way!
Google
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I was able to reserve storage and received a call re the storage booking as soon as they opened the next day. Semiral explained everything and was excellent in her service hence the 5 star.
Google
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Amazing service by Ross. He explained everything and got the setup done very quickly.Keep up the good work
Google
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Friendly and very helpful service
Google
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Really good service from Sufian on the phone to book the unit. Having a stressful time dealing with a delayed move-in date to a new property but at least booking with Shurgard was nice and easy :)
Google
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Samira was so helpful today. It was much appreciated. Excellent service.
Google
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Outstanding customer service, thank you Semira for all you help and effort.
You are an asset to Shurgard.

Leon
Google
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Samira, was a lovely and wonderful person, who gave a very warming customer service and made my experience wonderful.
Google
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Semira was very help and did her best to make sure I had everything I needed and was happy with the unit size.
Google
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I Spoke to Samira today. I needed storage facility within the month. Samira was very helpful and dealt with my request brilliantly. Quick, efficient and friendly.I can now relax. Thank you Samira you took the stress away from moving. Much appreciated.
S
Feefo
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Very convenient. Good price.
Google
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Wonderful service my unit is clean and they just great lady's big thank you for Caroline and Semira
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Excellent service passionate and understanding.
Google
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Semira and Caroline were very helpful. Product breakdown was very clear.
Semira was very patient and answered all my questions. Looking forward to using the service.
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Both Caroline and semira were excellent and the £1 unit is perfect.
Google
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Wonderful service.
Easy and clear information from the girls
Google
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Semira could not have been any more helpful! Love the new units at the back :)
Anonymous
Feefo
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I will definitely recommend Shurgard to all my friends. Everything is organised in such order, that you do not have to worry and remember tons of additional information. Great customer service! The storage is easily accessible and convenient to use.
Google
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Excellent experience. Semira was extremely helpful and efficient and the whole process of viewing and selecting storage was seamless. Thank you!
Google
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Semira made my experience with your organisation very easy and I will definitely use the service again! Such a very professional staff I would give her 10 stars if possible 🙌
Google
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5 stars to the staff at this shurgard
Google
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Excellent work, Semira and Caroline were really helpful and nice! 😊
Google
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Good customer service and promos on boxes and units
Google
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excellent experience over at the shurgard in forest hill, staff was very polite and went the extra mile to help me understand the booking process.
Google
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Excellent service, both Caroline and Semira highly recommend
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Great customer service and promotions on boxes
Google
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Great service and helpful staff. Will be recomending. Thanks to Caroline and Semira.
Google
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Great experience with the store team today, excellent customer service from both miss Semira and miss Caroline I would definitely always recommend as staff are warm and welcoming.

Ps. The £1 deal is also great
Google
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Samira from the Forest Hill branch called me the following day after I made an online enquiry and was very polite and professional. 5 star service, thanks Shurgard!
Google
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Great service, super speedy and really helpful, happy customer
Google
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Excellent service, highly recommend
Google
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The team were extremely helpful and got me back into my unit quickly after I lost my keys. Not what anyone needs on moving day with the removal men waiting outside! Thanks so much for reducing my stress levels with your friendliness and no problem attitude!
Google
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Very helpful and friendly.
Made the extra effort to make sure things were all ok.
Google
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Lovely friendly staff
Google
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Feefo
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Excellent service! I did my booking over the phone, was given clear instructions on how to access my unit on the same day, really happy with this service!
Google
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I used the Forest Hill Shurgard for 9 months. The price was very good for the first 6 months, and then went up steeply. I believe had I been around I could have moved to another unit and had another good price, but I wasn't and so couldn't. So you need to know that the great opening prices will be balanced out later. Also: beware of the insurance and lock charges

The packing materials they have on sale are both expensive and of low quality - don't be tempted by the convenience!

However, this is still a 5 star review because the staff were all capable, alert, welcoming and helpful, really great people, every last one of them.
Google
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New storage unit with very friendly and helpful staff!
Google
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Great service, very helpful and a really simple and easy process.
Google
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Checked in few days ago ad was helped by Michael. Great customer service very polite and professional. Took the time to go through everything and made sure I understood.
Google
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Truly great experience. The staff are polite and professional. Particularly Caroline and will who are always courteous and helpful.
FIVE ⭐⭐⭐⭐⭐ 👏
Google
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Worth it
Google
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Good customers service....Caroline was so helpful, she put me through everything I needed to know with a lovely smile. I will recommend Shurgard anytime
Google
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Excellent facility, friendly and helpful staff 👍🏻
Google
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A great facility! We were lucky enough to get a large ground floor unit in the brand new part of the site.

All staff members have been helpful, professional and courteous during our stay and nothing is too much trouble for them.

Did not even shop around after visiting the facility for the first time, and I have not felt let down at all by my decision.

Would recommend!
Google
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Really great staff met lovely new team member called Kujtim. Who was helpful with my questions and service
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Great service, quick and reasonably priced
Google
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Google
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Wesley, Cy and Ashley were absolutely amazing in customer service, professionalism and providing a fast efficient service even though it meant all of them leaving work late. No complaints just processed the transaction with no stress for us as customers at all. Excellent staff at this location, going beyond for customer satisfaction. Thank you guys!!
Google
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Really good
Google
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Google
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Good facilities, great customer service. I found the staff to be friendly and efficient. Definitely recommend.
Google
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Friendly staff, very helpful and explained everything in great detail. I'm pleased with the storage capacity for such a reasonable amount of money.
Google
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Good storage
Google
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Nice small self storage with frandly staff
Google
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The Shurgard staff were very helpful and polite, ready to answer any questions. All the units were very clean and tidy.
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Great service from a great team of folks
Google
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I really liked that they very obviously take security very seriously- there are lots of security cameras and you can see for yourself how extensive the coverage is. I was also impressed with the range of packing materials available at reception.
Google
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Easy access to the store which is right to the street and can be spotted easily. The security system seems to be reliable (cameras and alarms). The staff is very helpful and friendly. There are also lifts and many moving boxes and other packaging items. Last but not least, reasonable and affordable prices.
Google
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This place has fairly wide doors and entrances, definitely disabled friendly access.
Google
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really helpful staff really convenient and easy to use
Google
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Small reception but it has everything you’ll need to store your things. Plus, there are tons of security cameras which the receptionist can keep an eye on.
Google
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The store has easy access and the lifts are really big making it super easy to load and unload from your storage unit!
Google
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Before you visit, you are able to see inside the storage units to see what sort of size they are. Being able to visualise this beforehand is really useful.
Google
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Shurgard forest hill is the best compared to the rest.
Google
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This is a large building, looks very secure, just off the road so easy to find. Friendly staff here. Lots of packaging items here which makes it all easier for storing your things. And they have plenty of tape!
Google
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Prices here are very reasonable. I've seen a few Shurgard stores and they seem good. This store has a secure compound and easy access too.
Google
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Easy to find as its opposite the railway pub and next to a gorgeous old building, but basically the south circular sweeps past the front door. John is very helpful and knowledgeable. The choice of size of units, the security and especially the price! Very reasonable.
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Terrific service
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My only experience with Shurgard was speaking with sales assistant Ross at Forest hill branch . I was happy with what I've been told about the storage units etc and I've just booked a unit. 😁👍
Anonymous
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Accomodating

Apprachbale team willingling to assist in the selection of a suitable unit
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Helpful staff.

Trolleys are a bit awkward.
Anonymous
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Great clean, efficient office and good welcome easy set up, suitable unit

Very polite and friendly representative
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It's there and was there when I needed it most.
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Great secure & local storage.
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Good storage place. Nice facilities
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Pretty straight forward and the £1 a month deal looks amazing on the surface but beware you will have to pay for insurance and buy the key for your safe bringing everything close £40-50 quid, if you don't mind paying that. Attendant was very helpful and friendly. Will use again if need to
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Friendly staff good size room
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Really helpful staff member Ian at the Forest Hill branch. Great communication and made the whole experience really easy. I'm heavily pregnant and he even made me a cuppa whilst I was waiting for our man with a van.
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Finally a decent self storage facility in Forest Hill. Everywhere else in the area seem to be removal firms with small short term storage at extortionate prices. Highly recommended for your bulky items. Convenient opening hours and the first month free makes this a no brainer
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Anonymous
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More effort than necessary

It should be made clearer that insurance is mandatory. Secondly that the purchase of a lock is mandatory. Bit like the airlines it looks good until all the Mandatory add-ons are added on!!
Sophie K
Hello, we are sorry to read you did notfeel thatall the information on pricing was clear. Our on-site managers are available during office hours to answer any questions on storage and pricing. Unlike many other storage providers, all available units and prices are shown online, including our special offers.
The only extra costs new customers need to pay are a one-off administration fee and a unique sealed lock to your storage unit to guarantee no one else can access your belongings. Although all our facilities are fully insured, you still need to get an insurance to cover your stored items. Our rental prices cant include this because the cost depends on the value of your goods. You can find all the information on pricing on https://www.shurgard.co.uk/self-storage/why-shurgard/self-storage-prices. We are confident that the overall cost of your storage at Shurgard offers great value in the market and thank you for storing with us. 7/1/2020 9:57:17 AM
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Originally when I signed up I was given all the wrong information and not very well communicated with as the person didn't give all the right details. However when i got to the location near me and explained the situation the staff there was quick to set things right. So for now we will see if I stay with them for long.
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It is well worth it for the first month when it's 1 pound but after that, not so much.
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This is a good storage facility and appears to be physically well managed and is quite clean. However the administrative staff are struggling with inconsistent and unreliable IT which rather lets them down and causes frustration both for them and for the client.
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Your admin great, helpful and competent.
The lift (single one) to third floor a disaster, I felt embarrassed with the removal people. Have to face same embarrassment when reclaiming the goods.
The problems with lift was common knowledge with your staff, when mentioned. They were equally sorry.
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Staff a little slow broken glass on the entrance floor big vehicle loading bay was not in service had a long walk from parking are van to storage unit
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There is nothing wrong with the facilities, but this company has increased my charges over eighteen months from £44 to £66, not including the first month’s discount. They appear to have a policy of low charges to lure you in followed by big increases once you have been captured.
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Not great communication. Couldn’t get van into loading bay because of ridiculous height restrictions. Oh. And only 3 trollies... needs a sort out
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Make sure you get there when the office is open. Noo trolleys at night to be found. As for security.....no comment
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Man i feel so let down by this place security is a must and the main front bay door is always broken and open when i go there with kids after business hours me or my kids cannot use the toilets because they keep them locked because it will get dirty? That's a bit silly cause we pay for your building storage only customers who have the code can get to the toilets so why is the toilet doors locked? They should be unlocked ridicules lack of trolleys that are old any way fix up shureguard please but they say you pay for what you get or may be yellow storage spoiled me might have to go back to them
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Very helpful and professional team
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No access for Vans and Luton's
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utterly useless and best avoided, they don't have enough trolleys so you have to wait until one becomes available and/or give up and call it a wasted journey. never had this problem with other storage places. why they can't invest in a few more trolleys I do not know
* Promotion conditions.
Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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