Great service, great value!
Anonymous
23-03-2018
Great service, great value!
Pro service, quick and easy, super convenient and very cost effective. A great solution, wish we’d moved everything sooner!
Anonymous
22-03-2018
Friendly and efficient service. Thank you.
Very helpful for first time user of storage!
Anonymous
21-03-2018
Very helpful for first time user of storage!
Excellent customer service at the Surbiton branch on a Sunday. Really helpful and quick. Very nice to my son as well!
Shaun Hampshire
10-03-2018
Yes
Easy booking, helpful team, good facility
Anonymous
08-03-2018
Easy booking, helpful team, good facility
Was easy to book and reserve online. Team proactive in calling and helpful on checking in. Good clean unit.
Anonymous
23-02-2018
The staff were friendly and efficient and very helpful.
would recommend
Sandra Rhys-Hall
13-02-2018
would recommend
helpful employees
Anonymous
28-01-2018
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Very efficient. I did feel the 'set up cost' was fairly high and the insurance which isn't made clear on the website (but is by the staff), but otherwise very happy.
Excellent service
Robert Parkinson
27-01-2018
Excellent service
Great service, well organised with clear explanations.
Laura Jones
24-01-2018
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Staff really helpful; storage is very clean and very dry and very secure. Opening hours are fab.
Mark Dixon
27-11-2017
the service i received was excellent. everything was explained. the gentleman was very thorough.
Anonymous
02-11-2017
Very helpful and polite!!
Anonymous
02-11-2017
Well I got a good deal but they were an hour late opening the reception
Excellent Service. Will recommend!
Anonymous
10-10-2017
Excellent Service. Will recommend!
Popped in midweek before we wanted a unit on Sunday. Met a hugely helpful guy who happily sorted evertyhing out and even showed me the unit, so that we could crack on with using the unit first thing Sunday morning. He also didn't bat an eyelid when we "helpfully" decided we wanted a bigger unit on Sunday morning when we rocked up and quickly sorted us out with an extra 15 sq ft to the one I'd booked. Will definitely recommend to anyone who needs storage!
Good storage facility with helpful staff
Robert Parkes
10-10-2017
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Good storage facility with helpful staff
This storage facility is well organised and run by helpful staff, no problems so far except one of the two lifts has been out of action for a while.
Fantastic service!
Anonymous
04-09-2017
Fantastic service!
Everyone was incredibly helpful! Using Shurgard to store my things was very quick and easy, all for a good price.
Hsieh Chin
04-09-2017
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Hi there,
I've told that my name is not Hsieh Chin, please correct it to YunChin Hsieh, or Jin Hsieh. please!
Jin
Ann D.
Hello, thank you for your feedback. I will pass this on to our store team.
5/09/2017 7:30:49
Great service
Anonymous
04-09-2017
Great service
It was great. I showed up 10 mins before closing on Sunday and I wasn't rushed or pushed to make a decision. The assistant was very helpful and didn't rush through anything. Thanks!
As above
Anonymous
21-08-2017
As above
Male staff very informative & helpful, which allow me 2 make a decision 2 go ahead & reserve a unit. Acoordingly
Anonymous
16-08-2017
Very helpfull
Great staff, solid facilities
James Groves
14-06-2017
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Great staff, solid facilities
They were very quick to get me into the facility and quite helpful. They even loaned me a pound coin to use for unlocking their trollers!
Annoying 15 day booking period
Anonymous
07-06-2017
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Annoying 15 day booking period
It is annoying and inefficient that you can't book the storage more than 15 days before your move in date. I kept getting phone calls telling me to pay for my reservation otherwise I would lose it and there was only one unit in that size left but then told I couldn't pay for it yet because it was more than 15 days. In the end I had to take the store a few days before I wanted to.
Ann Demecheleer
Hello, thank you for taking the time to give us your feedback. At Shurgard we indeed have a period of 15 days between booking of your storage unit and the actual move-in. By not blocking the units for a longer period, we try to give each customer the possibility to rent the unit size and type of their choice. We hope you're having a positive storage experience at Shurgard and thank you for sharing your comments.
12/06/2017 8:16:05
Anonymous
08-05-2017
Extremely pleasant and accommodating staff, makes all the difference.
Anonymous
05-05-2017
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Service was excellent on the day ensuring we got the right size unit
