Reviews of Shurgard Southwark

Covid-19 update: Our staff are present during office hours but cannot admit customers to the shop area. Contactless rental remains possible. More info on our protective measures »

✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
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CALL FREE 0800 368 0420   (8.00-19.00)
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  5. Shurgard Southwark customer reviews
Self-Storage at Shurgard Southwak
Storage units from €1 for the first month's rent, plus book online to save up to 20% every month.

Shurgard Southwark customer reviews

54-80 Ossory Road, Southwark London SE1 5AN
0207 232 5690
Open until 18.00

CUSTOMER REVIEWS

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(4.7) based on 217 reviews
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Feedback
Google
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Great Sales Agent 👍🏾😎
Google
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Andrew was extremely helpful and dealt with my enquiries and new contract with Shurgard professionally and with a great sense of humour. Thanks very much!
Google
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Rory and the team were great in providing advice and solving problems.
Google
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Rory good service
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Google
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I dealt with Rory when I booked a unit today. He was very helpful and informative. I would recommend based on the competitive price and high level of customer service I received.
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I forget send email to shurgard. Andrew call me explain my move date shortly time.he cancel and he send email.
Thank you
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Andrew attended me very well and was very friendly, i really appreciate it.
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Andrew was really helpful and great professionalism.
Google
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5 stars to Andrew who was very helpful, polite and he also make things move quiet fast with my contract !!
So far all great with no issues.

Thanks :)
Google
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Andrew was very helpful and patient 👏🏼 Amazing
You have a great worker!!!
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Great service and best prices! Rory was very helpful and courteous.
Google
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Staff have always been very helpful and friendly, been with them since it was ABC. Great service from new manager Rory as well.
Anonymous
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I will recommend Shurgard to friends and families

Rory McIlroy was polite and friendly when dealing with me.
He was also helpful given good advice through and through and enjoyed my experience during his service.
Google
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Spoke to Rory today who was very informative and helpful with my query. He helpfully explained to me how the payments worked and I was really happy with the service. Thank you!
Google
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Andrew was very friendly, helpful and informative arranging my storage commencing from today.
Google
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Rory very good person
Google
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Rory was really great and helpful. I’m moving my stuff remotely so he really helped out me at ease that everything would be done well and making sure that I get the best rate for long term storage.
Google
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Following a recent bereavement I have needed to make use of Shurgard to store furniture items from the family home. Despite lockdown, Andrew made putting this in place really simple and secured a booking for me over the phone for the same day. This was later followed by mt service from Lee in Hanworth (holding the fort on his own) who helped gain me access to the unit. Thank you both, you’ve made a stressful and emotional time that little bit easier.
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Convenient storage, very good location, excellent customer service. Boris is great, very helpful and always willing to solve any queries, now Rory is helping me out and is doing a wonderful job.
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A great storage unit when we needed it, also great customer service especially from Rory.
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Very helpful and explained everything thoroughly
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Thank you so much Andrew for great customer service, fantastic tour to ascertain what best suited my needs and explaining it so well. Will definitely recommend your storage facilities to friends and family.
Google
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Rory was really helpful in arranging a storage unit and answered all my questions politely and promptly. Would recommend
Google
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Spoke to Rory today who couldn’t have been more helpful in sorting out my storage needs. He also was able to pass my call on to the secure payments line so that I could finish my dealings with just the one call. More knowledgeable people like him at the end of a phone line would be a god send!
Google
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Great help, booked online and a great and easy phone confirmation was done, pleased thank you for your help RORY !! Great customer service
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Excellent customer service from Rory - helped with all my queries and confirmed my order swiftly
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Sorry did not get name of the chap who took my call, but he was very pleasant and handled the call admirably.
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Rory was incredibly helpful in setting up self storage and the rates at Shurgard are very competitive.
Google
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It a most wonderful place,,I also give 5stars to the staff they are really helpful and i recommend people to this place,,happy to be in this place.
Google
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Google
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Can’t praise the staff enough for there help especially Rory, would highly recommend using Southwark Branch. Thanks
Google
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Outstanding Andrew is amazing a very good professional.
Google
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Excellent service.
Rory helped me with all questions.
Thank you.
Google
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Google
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Rory delivering solid results even though initial situation was great! Credit to the team!
Google
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Rory was really helpful in setting me up with the right space. He talked me carefully throught the entire procedure so I’m certain the checkin will go smoothly. .
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Andrew provides a friendly and efficient service for booking storage.
Google
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Rory was extremely helpful with my storage enquiry, answered my questions, was transparent about all costs and made sure I got the best deal. Would highly recommend and gave me confidence to use Shurgard.
Google
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Fast and reliable. Rory, one of the employee in Southwark, was very helpful with my request regarding my invoice. Thanks!
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Very pleasant and helpful
Google
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Hands down, the most helpful branch in London. I've been a customer with Shurgard Southwark for about two years now, and any time I have needed assistance, any and all members on the team at Southwark have been responsive, swift, and genuinely avail themselves to help. The storage units are secure and spacious, and the branch is in close proximity to B&Q if you need anything additional to help with moving or storage. The branch manager, Boris, is an AWESOME guy and will literally help you sort out whatever problems you have. 5/5 from me! Keep up the great work guys!
Feefo
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saving a lot been with Shugard storage

Boris a staff gave me one of the best customer service in my life , very professional and supportive. Happy been a customer of Shurgard. And promotion of £1 for the first month storage in London is amazing.
Google
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Well organised storage facility on Old Kent Road that is conveniently located. Boris was so so helpful. Highly recommend and would use again.
Google
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Very easy to get set up, Boris was very helpful.
Anonymous
Feefo
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I loved it and even liked the staffs they are polited and have good customer's relationships and the good promotional discount given for the first month is excellent. Keep the good works 👌
Google
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What a helpful company. My check in was so easy and quick.
I was debating moving my stuff closer but Boris helped me to decide to stay there. He was quick to answer my queries and sort me out.
The storage is clean and safe and I would highly
recommend Shurgard.
Google
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Google
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Super secure locations, everyone has a separate access code and the storage space is very clean. Boris in the desk was incredibly helpful and and accommodating. Good location highly recommend.
Google
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Great value, easy access, helpful and friendly staff.
Google
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I have no words to thanks the guys from shurgard Southwark, specifically Boris, always helping me with any doubt on how everything work. Many thanks guys, you’re a star ⭐️.
Google
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Matt 👍
Google
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Google
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Exceptional and friendly service. Best storage place in south london. Matt and team provided good service
Google
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Brilliant facilities, convenient hours and superb staff - especially the knowledgeable and helpful manager, Boris, who is an absolute star.
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Matt was very helpful, polite and provided outstanding customer service.
Google
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Excellent customer service when booking and checking into my unit. Quick and easy to access. Competitively priced compared to other storage companies in the same area.
Google
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Made a enquiry and got a storage for a good price, Boris in reception was great at explaining everything as it was my first time in a self storage and very helpful.... clean facilities and loads of options on what size storage space you want, thanks again would definitely reccomend.
Google
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Matt was very polite best service I had in years!
Google
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Friendly and efficient. Service with a smile
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I have been using these storage years, best storage facility for the right price, excellent customer service as always from Boris and his colleagues and location. 5 stars *****
Google
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Excellent and friendly staff. World Class Customer Service.
Google
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Google
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Boris gave me a 5 star service very professional and helpful so I’ll return the favour and give a 5 star review , many thanks Boris 👍🏽👍🏽
Google
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Just stored this morning which is always a stressful experience but the help from Boris made a big difference. Great service, would recommend!
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Great service upon arrival, quick, easy, and efficient
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Very professional service from Boris. Explained the layout and access details thoroughly. Storage space was as advertised and secure.
Google
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Really friendly staff, dealt with Boris who was lovely and made me laugh! Managed everything really swiftly and with no stress. Good sized storage units, very secure. Also everything was Covid friendly. Highly recommend, much better value than some other storage units around!
Google
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Anonymous
Feefo
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Communicate well,management services,good environment but needs to increase the opportunity of accessing into the shurgard environment and storage to 12am please.
Feefo
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yes Mr Boris was very good at setting up my Lock Up in ShureGuard, thx very much, Real Professional Guy, Bless.
Google
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Boris is the man
Google
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Perfect place to put your stuff and very well protected
Google
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Great facilities and great value for money. The staff couldn't be friendlier or more helpful and the costumer service is nothing short of outstanding. Special thanks to Boris who really excels at this and made everything really easy and straightforward. I can't recommend Shurgard's Southwark branch enough!
Feefo
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Fantastic service. Boris and Matt were very helpful. I would definitely recommend that place .
Google
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Top of the line, secure and clean Facilities, The store has really good opening hours for accessing your stored items .The store manager Boris was really professional, fun, easy going and the service provided was above standard, the way it should be! Would definitely recommend this store. Thank you Boris
Google
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I have been using this storage facility for over a year now and I have never had problems. Only great experience from their members of staff, particularly Boris and Matt but all members of staff are super friendly and helpful. I would strongly recommend this storage facility because you receive high quality customer service and the storage facility is good and secure.... 5 Stars all the way through.... *****
Google
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Lovely staff, great Space, and affordable - old Kent Rd shurgard great
Google
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Great service! Boris was very friendly and helpful. Thank you! Great experience, I can definitely recommend it!
Google
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Good storage unit, good price and very helpful staff. 👍👏
Google
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After number of experience of self storage elsewhere I can compare easily and with confidence I can say very Professional staff with positive attitude.
Google
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Feefo
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They were very helpful and thorough
Google
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Perfect location and great member of staff. Especially Boris, who has shown great service👍🏻✅
Google
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Always clean and tidy, with professional and friendly staff.
Google
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Can't really get a better service, both Boris and Matt are very friendly and helpful. I've been also been around when other customers are being served and they are always professional and helpful so they are very consistent.
Google
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Really helpful and friendly staff. Easy move in. Recommended. 👌🏼
Google
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Very good customer service. Clean facilities and helpful staff especially Matt who always welcomes you with a big smile. Highly recommend.
Google
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Google
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Hired one unit today at old Kent road branch for £1.00 for first month.
Good service by Boris and friendly team mates.
Google
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Nice experience and a very helpful team! Excellent communication from Boris as well, would definitley recommend this place
Google
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Anonymous
Feefo
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Amazing customer service.
Feefo
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Excellent customer service from Chad.

The guy that served us was a lovely chap. The facility was clean and of a good size.
Google
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Effortless process. Boris was excellent and a likeable lad also. Be warned Shurgard, I’m going to offer him a job when I have something suitable.
Google
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Chad was great, well spoken, helpful.... I was happy with his service.
Google
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Amazing Customer service
Google
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Anonymous
Feefo
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Welcoming.

Friendly service and they answered with respect all of my silly questions.
Google
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Very helpful and friendly staff. The move in was smooth and the team was accommodating to our needs!
Google
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Served by jamil, 5 star service because he was good in customer services and polite young manger, he gave us a fantastic deal. Would recommend shurgard Storage southwark any time.
Google
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Served by jamil, it was relaxed made me feel comfortable and valued. Explaining me the process of how things work in simple understanding way. Very polite and helpful. Thank you it's a service I would recommend to others
Feefo
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excellent, good customer service

good service, and good time shift
Google
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Jamil and Boris served me a great service would recommend SHURGARD.
Google
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Google
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Jamil and Boris have been amazing at helping me get to grips with the locker space and area. Both have helped on a number of occasions and I believe that their service is amongst the best that I have come across. For this reason a massive shoutout and 5 star review for these two amazing, helpful and caring staff at this branch.
Google
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I came in to get storage space today, thanks for the service Jamil, great advice asked me what will i be storing, how long ill need it for. Took a storage unit out because of the service given. Thanks mate!
Google
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I took a storage unti out at shurgard, jamil tha k for today's customer service. I had an amazing experience gave me a tour around the building and explained all my questions I had asked thank you once again Jamil.
Google
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My experience at shugard southwark has been amazing, wanted a storage space. Jamil thank you for today your service was amazing. Calm and wise as the information was provided and very knowledgeable. Thanks again Jamil.
Google
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I was looking for storage space, Jamil was the person that served me and I would just like to say 5 start service experience today. Great young man spot on.
Google
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Hello I just would like to say, I joined shurgard today really needed a storage space and was served by Jamil, I really wanted him to get recognised for his fantastic service today. It all started with a call in and Jamil was my first point of contact, spoken to me in his humble manner, all information was given amazingly and took his time and gave me a tour. Much appreciated Jamil thanks again.
Google
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I needed a unit, Jamil an amazing service provided by you self, all information given to me and questions answered, made me laugh and a great young man, polite and respectful, recommend shurgard any time.
Google
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Amazing staffs, they have been very professional, respectful and friendly.
This Shugard is very clean and secure, I highly recommend this place.
Google
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excellent experience and great service. plenty of storage space in the unit, checked the store photos online and everything seems as it should. very secure and friendly customer service and support.
Google
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A great storage facility with lovely, friendly and professional staff. It is really easy to access and the drive-up loading bays make transferring your items so much easier. There are loads of storage sizes to choose from and the 24 hour access means you never have any problems reaching your goods.
Google
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It's really helpful to be able to view the storage spaces available so you can pick the right one for you. When moving house, I had around 100 smaller boxes but also larger furniture, so when considering storage needs, seeing the difference makes all the difference. Good access too.
Google
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They’ve widened the loading bay since they took over this store from ‘ABC Selfstore’ and created a trolley bay which is really helpful when you're unloading things to your unit. Disabled access has improved too and wheelchair users can get to the ground floor that bit easier. I love the 360 view that's been uploaded to their Google Listing - helps to gauge what size unit you need for all your stuff and the great thing is too is that they have short term and longer term rentals, so whether you just need to store some bits for a week or two while decorating or store for multiple months while travelling they are able to help with both options.
Google
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I’ve been looking into some self storage options after moving into a new home. The staff at shurgard are really friendly and informative. Would highly recommend! The virtual tour helped out too :)
Google
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Recently had to hire a unit as I moved home and needed somewhere to keep all my stuff whilst we decorated. Looking around to find a unit I settled on Shurgard as they have virtual tours on their site which meant I could have a good look around before I went down there.

I found this really convenient and it made my decision easy.

Arriving at Shurguard the staff were helpful and gave me a hand when I was struggling with choosing the right size unit and the right amount of boxes that I needed to buy.

Hopefully not moving again or decorating anytime soon but if I needed to use self storage again I would definitely use Shurgard again.
Google
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I've recently moved home and had to put a lot of things into storage. The staff at Shurgard were extremely helpful, talking me through the process (I'd never put anything into storage before) and making sure I understood everything. I checked out their virtual tour to make sure it seemed secure before I went and visited in person and felt very confident - I feel like my items are completely safe and I feel confident that when the time comes to move them out of storage, the process will be easy. Their virtual tour also helped me work out what type of size of storage I needed in advance too.
Google
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Highly recommended as a clean, safe and well maintained self storage environment which met all my stowage needs. The virtual tours on the website are amazing tools which really helped decide on the size of unit needed - other huge plus points provided for customers are parking, goods lifts & trolleys all of which make up for easy-peasy self storage solutions!
Google
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Since taken over from ABC Selfstore a lot has changed. The Loading bay is (thankfully) wider. Doing the virtual tour on here really helps. Before, we just had to book the size we wanted, even if we had no idea what that size really was. We could obviously pay for a larger one, but by the time you decided squeezing everything in will work (and it doesn't) you don't want to take it all out again. So definitely do the virtual tour! (Plus you get a chance to see the place for yourself when deciding where to choose) The place is disabled friendly with designated spaces and the entry door to reception/office is large enough to get through.
They also have a 'shop' area where you can buy items for your storing needs (boxes, bubble wrap, tape etc) Highly recommended
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We found the whole experience from start to finish very easy. The staff are friendly and helpful and will answer all your questions. You can have a tour of the building and see that your storage items are safe and secure and they offer you packing items to help with storage
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It's OK.
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Excellent
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Excellent service!!
Went in today to sign my contract. I was given a tour of the building and my unit. All the staff were incredibly helpful especially Jamil who took great care in ensuring all my questions were answered. So glad I found this space!
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Nice place with customer parking bays.
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Very nice storage with great personnel! Ibrahim helped me a lot on Sunday, so far I Advise it to everyone, it’s clean, safe and reception is extremely helpful!
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Excellent place to store. Ibrahim was amazing every time. Would highly recommend!
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I walked in and was immediately greeted by Ibrahim and he listened to everything I said closely and clearly and gave me the perfect unit after being so patient with me!!!!
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I came in for storage unit 30sqft and I was served by Jamil. Amazing customer service, very friendly and helpful. Great advice and information given about the price and insurance.. have me a tour of the building. Thank you so much for the help.
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Perfect customer service ever
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Served by jamil excellent service efficient and easy to understand and great help and nice personalities all Good peace.
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Super-efficient. Friendly helpful staff.
Good value and flexible service.
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Great
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Very helpful and friendly staff and excellent priced storage facility
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Customer service here is excellent. Very kind and helpful staff. Prices I think are the same as other big self-storage companies with same offers. You have to have your own lock though. They open til 5 on Sundays which saved my butt!
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I rented a storage for eight weeks here. It was very easy to use. The units we used h
ad very high ceilings so
we could store a lot. The staff are really helpful and well informed. Highly recommended!
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Amazing staff! Went above and beyond to help me out. Would 100% use them again!
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Top quality. Fantastic customer care, good prices, flexible options. Would definitely recommend
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These people are amazing. So friendly and helpful. They made the whole process effortless. Thanks folks!
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I love these guys! Very polite helpful at all times.
Run my own business for several years using various storage places but ABC is the best place ever!
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5 star the best service , i been there for a long time and i recomend it 5 star , thanks lukas and all the staff
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Fantastic experience using ABC Selfstore near old Kent road, very affordable units, whole site is well maintained and very secure, staff are exceedingly helpful and friendly and go above and beyond the normal customer service. Big shout out to Lukasz who helped me with changing my unit to a bigger size recently, the whole process was seamless, no pushing, no upsell, just got me exactly what I needed for a great price.
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A very friendly and welcoming professional environment. I was in distress following a breakup when I got to ABC STORAGE. The lovely smiles and the cup of coffee from Lukasz made my day. I realised it wasn't so bad a day for me. The prices are reasonable and all was made simple. Yesterday I went to get all my stuff from the storage and guess what?? I even got a refund from Lukasz. Genuine people amazing service and sincere customer care from all of you that crossed my path. I cant remember all your names...i think one guy is Kalan who was amazing but i cant remembwe the lovely lady who dealt with me too...apologies. Will definitely recommend. All my stuff was as i left it. Lukasz was there again!!...ever so keen and ready to help. Thank you ABC Selfstore. From Tracey Ndlovu
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The staff are well organised, friendly,efficient and always ready assist in every way they can. Will recommend to friends and families , more so that their prices are reasonable.
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Always good service
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The staff here are very friendly, helpful and professional. My consignment was received on my behalf from the pallet company while I was far away and stuck in traffic.
I have used different storage providers before but this one beats them all especially in the area of layered security measures in the premises.
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always very helpful
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Thank you so much today Susanne for being so super helpful and kind and helping me find my missing grandma!!! and lukasz and the whole team for all being so helpful!!!
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Perfect self storage 👌 Strong recommendation for uni students to store everything during the holidays!

Thank you Suzanne for your help ❤️
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The staff here are efficient and friendly and there's a free drinks machine. The storage spaces are basic but that's all you need -and as you pay by the day, it's very easy to cancel when you need to with no notice period. Very convenient.
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We came from Germany with furniture and household of a complete two bedroom flat.
Unfortunately, our new flat in London was not ready to move in. The guys at ABC were our heroes because they helped us storing everything for a short term.
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Good service and pricing options
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Excellent service , good prices and always helpfull Stuff. Highly recommended.

Thank you guys.
TAFIX LTD
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Incredible service! Without going into detail, I ended up here by recommendation, the moment I got into the reception Nadine made me feel welcome and relaxed. She went beyond duty and saved my day! I've already recommended it to a friend of mine that is looking for a good storage solution.

Great service, excellent pricing. And did I mention that they have excellent free(!) coffee?

Thank you for making my day Nadine! You are a star.
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AMAZING!!

Great customer service and extremely professional. I was helped by Michal who was a champ.

If you have to store anything do it here!
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we had between 1 and 3 lock ups for more than a year, moved out a couple of months ago (sorry for the delay). i frequently visited, the store did what it said on the tin, the best bit was .the girls, helpful, efficient, polite and personable, i genuinely looked forward to passing through the office to get my free coffee.
thank you very much
charles and tima boyd :)
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To date all staff have provided a truly professional service, in particular, at this difficult time. I would respectively recommended anyone with a storage need (short or long term ) to contact this branch of Shurgard.
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So far not bad. Today I moved my stuff to a small locker. Relatively bigger than the previous one I’ve had. The receptionist Boris was extremely kind and helpful, he had a big knowledge about their services, prices, the insurance etc.
He made everything very easy for me and answered all my questions.
The storage itself looks nice, clean, well organised.
Feefo
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Customer's service is good.

Good telephone customer's service .
Storage deals were also Great.
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Secluded yet secure and safe this place is surprisingly large! The main criticism is that the building isn't heated and was freezing cold while I helped move a friend's belongings in.
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Very friendly and professional staff .
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All good, easy parking.
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The staff are very helpful indeed. The security is high. This is one of the few places where customers are offered free coffee. The storage price is relative.
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Good & convenient place.
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I'm so happy with ABC self storage customer service. Specially Lucuz is awesome. Every time he respond any problem regarding my storage is so quick. I had very great experience last Monday, lucuz was nearly finished his shift and I need mop bucket and suddenly he opened his office and bought a fresh mop bucket so, it was awesome. Well done lucuz.
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Yeah, one of the best storage I have ever been to.
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not bad, however, not happy that the storage reserved changed 35Sq to 30sq

I was attended to, by staff on duty, I notice that records not updated
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Clean, parking, trolleys, good helpful & kind staff.
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nice one

Very good storage
Marie-Christine U
Hello, thank you for taking the time to give us your feedback. You have given us 2 stars which makes it seem like you are not completely satisfied. In order to help us improve our services in the future, could you contact us by phone to explain why you are not completely satisfied? We remain at your disposal. 8/6/2020 8:05:16 AM
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Bad..did not see anyone in the reception to help me out.
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Expensive for the size of the storage and you have to upgrade to spend more money.
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Southwark branch has been targeted by thieves numerous times. Make sure you get FULL insurance on your goods as this branch is NOT secure. Repeat NOT secure. Your belongings can be accessed out of hours by thieves and Shurgard seem perfectly happy about this as you have insurance cover and they are saving money. Don't keep anything sentimental in your unit. I myself lost £12,000 worth of belongings, others lost family jewellery and laptops containing all their work. Proceed with caution!
Google
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Worst experience ever. Scammers and thieves. Totally incapable people working there and care nothing about clients. They are trying to charge me extra for their own mistake and sloppiness because people who work there are not capable to tick a box in the system. Avoid at all cost!!!!
Google
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Unsurprisingly the staff here are rude. Very poor customer service people are hired. Ended up arguing with a staff member who refused to give me information about my contract. Glad I moved out to competitors storage company. These lot do not have a clue. Theres also no complaints number all that happens is you get transferred to another store.
Google
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Left waiting for two hours for them to give me the key to vacate the unit. A shambles of a company and their processes, no clear detailed explanation of what was required of me as customer when moving out of the unit. Complete disregard to my requirements as a long standing customer as we all rude members of staff. They clearly do not believe in repeat business!!!!!
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Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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