Staff at the site were great. Internet payment gateway was terrible

The staff at the site were great. Very helpful. The whole process was made very easy. The only comment I have is that their online payment gateway is terrible. The gateway didn’t connect properly (laggy or looked like the connection was aborted). This meant that my first payment attempt looked like it didn’t go through. Unfortunately it did. There was no email to acknowledge payment or anything to suggest that payment was made. I made a second payment 30 mins later and the gateway allowed that payment to be made despite the initial payment attempt being successful.

I would recommend, very polite and efficient staff, really helpful. Clean, well laid out storage with very good times for access to belongings.

Great Communication and customer service

Great Communication and customer service, Very Professional staff especially the Jermaine the Manager of the store.

Great, friendly and helpfull staff. Through a promotion the price were very affordable.

I found my storage locked! No one tells you that you have to be there from the first day of rented otherwise you will find it locked. Finally, after we solved the problem (very hard ) when a friend of mine tries to access the storage, the code is denied, again no one told me anything of any change regarding my access code. I want to specify that I'm out of London for all summer and that's why my stuff is still in there otherwise

5* shurgard

Excellent service professional service

Very helpful

Great service and friendly staff . Facilities are also good with good value for money

As always the service is very good.

Very Good customer relation. I was impressed

Just what I wanted

Very friendly and efficient staff. The unit was just what I wanted and at a very competitive price.

Lift too small

The lift was too small to fit one of my pieces in, I struggled to take it apart and then had to leave it out - I then was told I would be charged £300 if they would have to discard of it for me. I have never used a storage with lifts so small. If I hadn’t already gone through the hassle of moving all the rest of the objects up I would have chosen another storage which had better facilities. The staff were very helpful on the other hand.

Very good

very good