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Shurgard South Croydon customer reviews

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Customer reviews

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Rating
Feedback
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No1

The best
Anonymous
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Helpful.

This was my first experience with Shurgard and I took my son in law for moral support but it was needed. Everything was explained and carefully explained.
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The team I dealt with were absolutely fantastic, they explained everything in detail and helped with our particular situation extremely professionally.
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There where hidden costs. It is meant to be £1 for the 1st month and i ended up paying £182.

The staff wasn't very polite. He was quite rude.
Ann D.
Hello, sorry to read there was some confusion in regards to your first-month charge. The £1 special offer applies to the monthly rent of your storage unit. The only extra costs you may need to pay are a one-off administration fee and a unique sealed lock to your storage unit to guarantee no one else can access your belongings. Although all our stores are fully insured, you still need to get an insurance to cover your stored items. Our rental prices can’t include insurance for your belongings because the cost depends on the value of your goods. You can find all the information on pricing on https://www.shurgard.co.uk/self-storage/why-shurgard/self-storage-prices. We are confident that the overall cost of your storage at Shurgard offers great value in the market and thank you again for choosing Shurgard.
21/03/2018 7:44:34
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Excellent service, polite, efficient and attentive.
Anonymous
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Friendly service

Quick service,efficient and friendly.
Only reason not 5 stars is cost and add one, but this is same at all storage places.
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Amazing service

Jared was amazing dealing with me and treated me like I was his most important customer!!
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Helpful, efficient, but only one member of staff which meant some customers had to wait as it was busy.
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Get more trollies, make sure that they accept new pound coins, if coin release is absolutely necessary.
Ann D.
Hello, thank you for taking the time to give us your feedback. We have trolleys at the disposal of our customers to make loading and unloading as easy as possible, but sometimes during peak moving times there can be more demand than available trolleys. We apologise for any inconvenience this may have caused. We'll pass your feedback on to our operational department so we can review the number of trolleys at your location.
9/08/2017 7:47:33
Anonymous
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I was told one price and it turn out I was paying more that I was made to believe.
Anonymous
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Clean, modern, secure.

Friendly service from staff. Clear pricing with generous incentive discount and reasonable on-going rates.
Clean modern storage units which appear secure, with gate, lift and unit layers of protection, plus CCTV. Convenient access hours.
Only minor niggle is trolley-release requires old-style pound coins.
Anonymous
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Easy and straight forward to arrange
Feefo Gold Trusted Merchant  Member of SSAUK