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Shurgard Ruislip

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Customer reviews

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77
14 reviews
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3 reviews
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0
0 reviews
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5
1 review
Date
Rating
Feedback
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Very helpful and welcoming. We were well informed of the terms and conditions etc. Shown how to use the access gate and entry systems and to our lock up.
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Fantastic service, polite, helpful, professional and informative, with courtesy
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Excellent customer service and very friendly, informative staff. would definately reccomend and use again. Security excellent.
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The lady who was serving us was really helpful and very nice . 👍👍
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Helpful staff and pleasant .Gave us the information and showed us round .Easy decision to make.
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Very good
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Very helpful staff
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Friendly helpful staff, very well organised
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excellent help in setting up account
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Very helpful
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The one who handled my order is very responsible and hard working. She called me several time.
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very competent, friendly and thorough receptionist/staff, clean facilities, seemingly secure. one week in, I'm happy.
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All staff were very kind and helpful, during a stressful time.
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Staff very pleasant &a helpful.
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Happy with service got good deal and locker was big enough
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I organised a lockup. The Shurgard guy took me to the unit and removed the lock. I bought my own lock from Shurgard and said I would be in the following evening to unload my things for storage. Nothing was said about the unlocked unit. When I arrived on the Friday evening in my hire van I found the unit was locked with a Shurgard lock. I couldn't unload the van. I was supposed take the van back first thing the following morning. I returned at 9.00am the following morning, my unit was still locked. There was a staff member in the office, but the door was locked. I knocked on the door but the staff member locked inside would not open the door because she said she was busy. I had to wait until 10.00am until the staff member was not busy. When the busy staff member was kind enough to give me some of her precious time she told me I should have put my own lock on the unit. They don't leave units unlocked because you can't trust people. Had I been told that I would have put my lock on because I am not totally stupid. I unloaded the van and returned it to the hire company. I had to pay an extra days' hire. I went in to see Shurgard and explained the situation. By way of compensation I asked, not unreasonably, for the second month to be at the same cost as the first month, 1£. I would still be making a £10 loss on the van hire. The Shurgard people said they would put this to the management. I was contacted by a staff member who told me the management had decided I didn't deserve any compensation. The management didn't have the manners to contact me themselves. Too busy, or arrogant, I guess. Shoddy
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I had wonderful relevant service from a young man working on his own on every visit and on every request. I feel the company should consider employing more staff.
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All really good and efficient.