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Shurgard Ruislip customer reviews

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Customer reviews

Date
Rating
Feedback
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very happy so far process easy ,shame about the forest of paper there is to sign!
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Nice service
Anonymous
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Helpful staff and clean units
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Excellent service every time
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Excellent

customer service very good and helpful
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Very attentive,courteous, polite. Front office manners excellent.
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Great service

Always there to help no matter how small or big the request is.
Great staff
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bad lighting and no light in my container
Ann D.
Hello, we are sorry to read that you feel the lighting in the building is inadequate. We've passed your concerns on to the Store Manager who will be looking into this in more detail. We hope you're having a positive storage experience and thank you for sharing your comments. 5/8/2019 6:49:21 AM
Anonymous
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Excellent experience

I was impressed with amount of time your man sprint with me showing me various units to make sure I got the right one. He was pleasant knowledgeable and efficient.
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Great Customer service and attention to detail. Very professional

Customer service was excellent
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Friendly and helpful staff. Every thing was explained clearly.
Would definitely recommend them and have already told people how good they have been.
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They were very helpful and I did take a storage unit. However, the assistant was by himself on a Saturday so I did have to queue, as did others behind me.
Anonymous
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the person did not inform me that I need to come back during office time again to get the door to unlock for the storage space i have hired. On the start date of rent i went to storage and unloaded everything on the trolley and when i went in the door was locked and no one was there to help and this info was not given to me.
Ann D.
Dear customer, thank you for taking the time to share your comments. We are very sorry to hear there was confusion with your move in and apologise for any inconvenience this may have caused. If we there's anything we can do for you, do not hesitate to talk to your store manager. Our team remains at your disposal. 10/24/2018 7:03:53 AM
There is one more thing i would like to highlight, i bought a lock from ur office and paid in full. When handing over the lock the office guy did cut the box of the lock in to half and gave me the lock and key and kept the box with him. What if i decide to return the lock without using it? This is really not acceptable. anyway suggetion has to be urs what needs to be done? 10/25/2018 11:41:30 AM
Anonymous
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The staff were very helpful and able to answer all my questions, I also find the building to be very clean
Anonymous
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Efficient service
Anonymous
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STORE TEAM NOT NOT REALLY PREPARED & NOT ENOUGH COMMUNICATION SKILLS
Ann D.
Hello, thank you for taking the time to give us your feedback. We know that using storage often comes at times of change in people’s lives. Our staff are sensitive to this and advise people on storage and inform them on pricing daily. We will be looking into this in more detail and thank you for sharing your comments. 9/3/2018 7:16:56 AM
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Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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