Reviews of Shurgard Ruislip

Covid-19 update: Our stores are open. Contactless rental remains possible. More info on our protective measures »

✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
FOR EVERY MOVE IN LIFE
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Self-Storage at Shurgard Ruislip
Storage units from €1 for the first month's rent. No minimum stay.

CUSTOMER REVIEWS

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(4.6) based on 175 reviews
Date
Platform
Rating
Feedback
Google
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Google
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I went into the store to buy a blanket and dust cover, kayla was very helpful, although I didn’t need storage, I would use them in the future should I need to
Google
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Google
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Thank you to Kayla who helped me to have the right size storage unit and who very carefully explained how to acess the unit. Her thoughtful and prompt response was much appreciated.
Feefo
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Fantastic customer service, very helpful manager

Great customer service, very helpful
Google
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Cracking service, very helpful and friendly with competitive rates. Loved Sue (manager). She's a real character and came to save me when I went down the fire escape by accident and got locked in!
Google
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I have been with Shurgard for about two years and they have provided an excellent service, even through covid. Def recommend them to anyone needing storage options.
Google
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I visited the Norbury branch to Buy boxes. Was served by a friendly lady called Sue. Who helped me choose the best suitable boxes for me and even told me about storage, which i will consider for the future because of her. I have to say her customer service was outstanding and she was knowledgeable on any question i asked. I hope Shurgard knows what a asset she is to the company.
Feefo
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We had been with Shurgard for many years a few months ago we moved out then the end of June 2021 we needed a temp unit for a month so we were able to book with the help of your Staff Joss and Tahir who have both been extremely helpful in arranging the temp unit.
Google
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Had a very good experience thanks to Azeez the manager Norbury Branch. Good explanation of terms and conditions of the store and also willing to support customers in case of a misunderstanding, great store. Very cheap as welI .i will definitely use Shurgard again.
Google
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Google
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I came in to your store to find out about storage sizes and prices and the lady there, Sue, was so helpful , she was very informative and made it stress free .
She took the time with me ,I didn’t feel rushed and that was much appreciated.
A credit to your company .
Would high recommend.
Google
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Very efficient. Not trying to upsell or hidden charge
Feefo
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Fantastic Service

Your staff Kate and Josh were very helpful and friendly. Kate managed yo do my booking as per my request. Was very happy with the storage facilities. Would highly recommend to anyone.
Anonymous
Feefo
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Very polite. Showed me around.
Google
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Google
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Received great service from Kayla! Came in for boxes and she helped me pick the exact ones i needed!
Google
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Really helpful lady served me called Sue. Very professional and was able to move me in straight away. Very happy with the service. Thank you.
Anonymous
Feefo
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great customer service from Ruislip depot

great customer service from Ruislip depot
Google
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Fantastic team at Norbury. Sue and Kayla are totally professional and friendly. They really made the whole process so easy. Thank you so much!
Google
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Fantastic team at Shurgard Norbury.

I cannot praise Sue highly enough. She is absolutely wonderful - professional, approachable and so helpful.

I was pretty stressed out by moving home and really appreciated the fact that Sue took the time to show me around and help me to work out what size unit I would need to store my belongings.

Sue and Kayla make a great team. They are always really friendly, knowledgeable and ready to sort out any problems.

Thank you so much!

Rosie B
Feefo
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Staff friendly and helpful
Google
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This was our first experience using storage outside of the US and i must say, we had a pleasant experience. I arrived with my partner to do the booking he made online, we met a very lovely lady (SUE). She was very pleasant and warm. she had that genuineness about her and was bubbly. she made the onboarding process very simple for us. Good onsite parking available as well. the facility itself could do with some modernization but overall. it was a a great storage experience due to the staff we encountered
We Recommend.
Google
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Been using Norbury self storage for over 10years, great customer service, very clean, very secure. Sue always make you feel welcome & sorts out any oncerns you may have.
Google
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Needed some boxes as I was sending stuff abroad. Popped in and was greeted by an absolute pleasure of a person to deal with, think her name was Sue. She sorted me out for everything I needed and provided top notch customer service! Someone give her a raise!!!
Google
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Went in to the Norbury branch unsure of what packing materials I'll need. Sue provided the most tailor made service taking the time to understand exactly what we need. Walked away with the right number of boxes and bubble wrap for the move. Even had a wander in the centre and looked at some storage units incase we need to rent one. Great service all round and will recommend to anyone.
Google
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Google
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Kayla was super helpful!
Google
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Was greeted by a very friendly lady call Sue, I only popped in for a few boxes as I’m moving. Sue asked me a few questions and then guided me to the boxes I needed. She also took the time show me a few storage rooms and explained how it all worked, just in case there were problems with our move. Will definitely go back if I need storage.
Google
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Shurgard in Norbury was very helpful for me, my housemate and I used the storage service. Sue was very helpful and professional, she made the whole process so easy for us. I would highly recommend them
Google
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I wanted to give some feedback on a member of staff at the Shurgard Norbury branch, her name was Kayla and she went above and beyond to help me today.

She informed me politley of the covid rules, 1 person in the shop floor at a time which meant i had to wait outside and it was quite cold/windy, so she came out to check what i needed which was to buy boxes as im moving house, she got my order ready whilst i waited and then as the current customer in the shop was going to be some time she took my email address so a payment link could be sent to me, meaning i could wait out of the cold in the car.  Once i haf paid via thr link which took under 5 minutes to receive/pay she bought the boxes out to the car for me.

I was so impressed with her dedication to customer service, it showed she cared and took pride in her role and also the innovative way in which she handled the situation with the remote payment, it really made my experience hugely positive and although i only came to shugard for boxes this time i will most certainly consider Shurgard for storage in future as the service was great.
Google
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Google
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Very quick, effecient, helpful staff, very accomodating especially during this pandemic. Great storage facilities, clean & easily accessible. Great offers. Even gave me contacts for very reliable removal van & saved the day. Sue, the manager, went above & beyond, delivering excellent service, checking I got to my destination well.
Google
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Friendly helpful staff, especially lady called susan (or sue). Knows her job well and very efficient
Google
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Susan was really helpful and knowledgable about all the packaging products and i bought bubble wrap and tape. All in all very friendly and excellent service. Would definitely recommend the Norbury branch.
Google
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Would highly recommend this company and the lady I spoke to (Susan) was very knowledgeable and so helpful with my enquiry.
Google
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I rarely write reviews, but I received an excellent service by Susan at the Norbury branch and just wanted to say thank you. I took a small storage because I was moving house and it was a very stressful time for me, but she helped me to choose the right unit for a good price and I would definitely recommend her service to my friends and family because she was absolutely amazing!
Google
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Great service from Susan Wakeman. I found Sue to be very professional, knowledgable and efficient she is a credit to her field.
I hope Shurgard cherish and appreciate Sue.
Google
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Came in to just buy some boxes , a lady called Susan assisted me .
She was really helpful and helped me find exactly what I needed .
Made a small part of moving stress free
Nice to get good customer service
Google
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Even though I’m based in Kensington I was put through to Norbury . A lovely lady - Sue Wakeman - answered and was truly amazing .
She is both knowledgeable and friendly - put me at ease with all my questions . Thank You Sue - Shurgard is lucky to have you .
Google
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Azeez was helpful and informative and helped me get settled in easily, discussing all my options for storage too. Excellent service.
Google
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Great experience again! Azeez went out of hos way to understand my circumstances and help me made the best decision. Very attentive and helpful service - thanks so much !
Google
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Google
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Google
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Shurgard Norbury have been helpful through the whole process of purchasing a unit from following up on phone calls to moving in on the day. All very clear & friendly staff.
Anonymous
Feefo
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Very clean and tidy staff helpful
Google
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Google
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Very very nice, he explained the process so vell, I will definitely recommend people to use shurgard self storage, many thanks
Anonymous
Feefo
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Professional - would use again

Josh at the Ruislip store was so helpful. Due to the pandemic I have been working from Brazil and my mother had to arrange everything for me. He was vey helpful to her, much appreciated!
Google
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Google
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Azeez was super helpful and polite when I was on the 3rd floor and couldn't figure out how to use my key. He came up n sorted it 👍🏽
Google
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Excellent service, Friendly, Efficient.
Google
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Another 🟡 storage company let me down on the day. Spoke to Kayla in a panic who was calm, professional and friendly. She advised availability and pricing and what was needed and got me in my locker within a couple of hours. Thank you.
Anonymous
Feefo
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Best storage place. The man working there was very helpful and found me a storage space for my speed boat on the same day. Paperwork was done in under 10 minutes. Highly reccomend it.
Google
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24 hours open. One of many storage units in area. Have used this one myself. Staff helpful et. Can purchase boxes, tape, bubble wrap etc.
Anonymous
Feefo
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Excellent customer service

Excellent customer service, I am looking forward to storing my items.
Google
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Feefo
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Super Speedy service

New booking quickly and efficiently processed. 10 minutes after arrival (having prebooked online) we were moving things to the room.
Google
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Google
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It has good security, clean with trolleys and good parking spaces.
Google
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Apart from the prices - and it's London so what do you expect? - this is an excellent facility. Secure AF, no code, no access. Had stuff in there in various sized units for five years. Staff always helpful and polite.
Anonymous
Feefo
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Great service

Easy to access and great customer service and good price
Google
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I arrived with all my things but hadn't booked properly, Sue and her colleagues sorted me out and made sure I wasn't left in the lurch. Above and beyond service.
Google
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Does what it says on the tin
Feefo
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Never used the service before but would use and recommend again.

Affordable, polite staff, hassle-free service.
Google
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Google
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Great team. Always happy to help
Anonymous
Feefo
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A very satisfactory dealing with your staff. Thank you

Yes most definately. Very thorough and friendly. Thank you.
Google
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These provide great customer service, and its great value for money, I would definitely recommend. 👌👍
Google
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Feefo
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Helpful staff.

Easy to use website, Staff at site very helpful and efficient. Quick to deal with requests.
Google
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Provided storage during the pandemic at short notice for us, excellent communication throughout and flexible about signing documents etc. Good size of unit and very clean premises. Lots of space to park. Quick and easy to cancel contract when we needed to. Would recommend!
Google
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Google
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Shurgard Norbury offered a superb self storage service.
Great rates, ease of access(including anytime access till late, once set up), secure storage and excellent staff.
Kayla who I dealt with, was very pleasant, helpful, knowledgeable, efficient and highly professional.
It was a pleasure to deal with her and Shurgard.
I would highly recommend Shurgard to friends and acquaintances.
Google
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Google
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'Sue' at the Shurgard Norbury branch was extremely knowledgeable, informative and helpful with great advise and suggestions concerning my storage needs during the transition from my 'property move' ... I would definitely recommend this branch and indeed this company to my friends.
Google
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I used the norbury shurgard while storing my mums belongings the service was great and everything went smoothly would use them again and the prices were great
Google
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Great customer service really polite and helpful staff.
Google
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This is to commend Azeez (store manager) for his professional skills and managerial ethics. He is an asset to the business that ought to be recognised and I have no doubt many customers will soon this as well when it come to complexity and problems solving. He listened and reason before making judgement. A skill to have in any business. I wish him well. Thank you for solving my complaint in an efficient way and professional manner.
Google
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During my time at Shurgard
I have always had the pleasure working with SUE and her team who have always been accommodating towards all my issues needs an solutions
I am very happy with the service provide an hope this continues for a long time.

Regards
Danyal
Google
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Google
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Absolutely lovely people at Shurgard Norbury! Everything has been incredibly efficient with no problems at all. 😁😁
Google
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Excellent service with polite staff.
A great bonus having longer access hours than the 'large sunny coloured' storage we were using before.
Would I recommend Shurgard? Most definitely 👍👍
Google
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Google
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I have a storage there for the last 2 years.
Was very clean and tidy.
Recently some new customers they leave some mess and they don't return back the trolleys back. They just leave them on the way just rediculis
Hope the office will take responsibility and fire them away
Google
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Google
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Great value and great service and information provided.
Google
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Seems the cheapest. Very friendly and helpful staff. Currently they have the best offers.
Easy entry. Parking for small and large vehicles is available.
24 hr access via a personal code.
Google
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Google
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It is not every day that I am compelled to comment on excellent customer service, so it was a pleasure to be able to do so verbally today and also to follow up with a written review giving credit where it is well and truly due. From my very first call to Shurgard, Norbury, I was provided with clear helpful information and guided through the best options for booking my self-storage unit by the Store Manager, Eli. On attending the store today to sign the contract, I was greeted by another pleasant colleague, who took my details and then handed me over to Eli, who efficiently took me through the contract and all the other domestic terms and conditions of my booking, as well as giving me a tour of the facility and sorting out my lock. I could not have asked for better customer service. These staff are a real credit to the company. Thank you!
Google
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Google
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Very Pleased with service, Alina was very helpful and made sure I received the best service possible. Would defiantly recommend her customer service!
Google
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Google
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Affordable price
Google
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Google
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Great service
Google
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The current manager here is extremely efficient. He dealt with my check in quickly and gave me all the information I needed. He knows the process like the back of his hand and made the whole thing swift and pain free! Thank you
Google
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Great store been here from 2008 all my business is here . great staff .always there to help great place
Google
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It’s easy access and their lift was big enough to load a lot of stuff easily and great service!
Google
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The manager at Shurgard, Eli, is very helpful and professional. I was desperate for a unit and nothing was available but Eli helped me secure one the very next day. He took the initiative to keep me updated, which is is a excellent customer service. Will highly recommend Norbury Shurgard because of Eli!
Google
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Google
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Very friendly and efficient service. Eli was patient and answered all my questions
Google
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Very helpful. Everything went very smoothly. Great Service.
Google
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Brilliant service from the Eli at the Norbury branch. Very informative, very knowledgable and very professional in setting up my codes, showing me around and answering any questions that I had.

Highly recommended. Very secure proceedures in place and good value for money. I basically booked and started using same day.
Google
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The customer service is beyond excellent in Norbury
Google
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The manager was very helpful in norbury branch , very professional.
Google
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Eli was very helpful and professional regarding the Shurgard storage services. I was impressed with his attention to detail regarding the contract and found Shurgard to be the best on price in the area. I signed up straight away, another happy customer.
Google
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Good manners
Google
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Eli was extremely helpful and maximum efficiency. The whole process from booking through to delivery to the unit and pick up couldn't have been smoother. Friendly and supportive service plus good value for money. Can't fault these guys and recommend highly.
Google
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Michael was very helpful, he explained all the terms and conditions clearly and ensured we understood everything.
Google
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Easy access, secure and very helpful staff, explained everything in details, walked me through and that’s all we want, simple, competitive prices, highly recommended
Google
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Google
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Eli and Michael are super helpful and considerate staff. They explained everything carefully to me, found me the best deal available and were great in keeping in touch with me. This was in the Norbury branch. Top thumbs up from me
Google
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Great experience overall. Very friendly and efficient staff and service. Would definitely recommend.
Google
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Very helpful , reasonable pricing and very safe . I've used tgisbplace twice now. It's my go to for storage
Google
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Google
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A variety of box types and sizes are available as well as various packaging solutions such as bubble wrap and tape.
Google
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Google
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As soon as you walk in and see the reception, you can see that there are a variety of different storage size boxes. The colours used by Shurgard are primary colours that will draw the eye to potential customers and attract more business.
Google
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Limited parking, however this is not a major concern as it tends to be quiet - there are also allocated disabled access priority parking slots next to the entrance. A step-free entrance also great for disabled access.
Staff are helpful and storage spaces are clean and spacious, also plenty of packaging for all your storage needs!
Google
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It's in a nice area, looks very safe and they have more than enough packaging here for anything you need stored. Not much parking out the front but there's more down the side behind the store
Google
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Plenty of parking at this store. Mark and John on the front desk are helpful and the whole operation of booking generally goes without a hitch. It's an old building but looks very secure.
Google
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This place is pretty good. The staff are quite helpful and they've got a lot of boxes all lined up along one wall which makes it easier to see what you need. Didn't take long to get there from Norbury station either
Google
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Feefo
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A positive experience

My experience with Shurgard was positive.
It was a good way to store belongings whilst moving house when there wasn't room for boxes.
In addition, the opening times of 6am to 11pm, 7 days a week, made visiting flexible around working hours.
The first month storage was only £1 which kept the initial cost low and the storage area was just 3 miles away which mean trips were quick and easy to make.

I would use this service again.
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Never had any problems with Norbury Shurgard. Nice helpful staff when I signed up and always had easy access to my unit when I needed it. Everything was extremely secure and you can be rest assured that your belongings are safe when stored at this facility.

The only downside for me was the cost which I considered to be a little on the pricey side (approx £100 a month for quite a small container), but I’m sure these prices fall in line with what other storage facilities charge and is probably just the going rate, but over a long period of time the cost is just not really sustainable, so I had to cancel and make other arrangements. It served its purpose though and got me out of a fix initially when I really needed it, so grateful for that.

Cost aside, there’s no reason why I wouldn’t recommend Shurgard Norbury as a storage facility. In that respect it ticks all the boxes. Thanks.
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Is OK
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Ok
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We had a good experience throughout the renting process, the process was fast which allowed us to be able to move temporally to our Accomodation while renovating our house .
Towards the end of our contract , we had great support from Mr Azeez Issah, who I will describe as given an icing on the cake, with his brilliant customer service and understanding.
I will recommend this service with anyone looking for a self storage.
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Was okay expensive though
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Well maintained, clean and tidy.
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Good location and convenient storage
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This self storage facility has a handy feature here which lets you see inside the different size rooms to find out what size is best for your things.
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Shurgard is a really professional place which you can see as soon as you walk through the door. The reception area is well set out and security and safety is obviously paramount with visible 24 hour security cameras.
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Definitely worth going to see if you're looking for self storage - especially as they've got an offer of £1 for a month's rental.
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The staff were very pleasant and helpful. The facility was clean and safe. I had a little difficulty with the trolleys but the staff helped me with this. The storage rooms are quite spacious.
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Good size storage space. Security Good.
Lack of lifts. All trolleys in poor condition and some unusable.
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Needs a little updating with trolleys being damaged and parking an issues if busy. Apart from that service was good and unit was decent. A little pricey for what you get but when theres deals great place to approach.
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Got the biggest storage unit but it's on the 2nd floor. Who designed these units ? But hey its 1 pound 1st month
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No longer 24hrs so not quite as useful
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It's packed full of stuff!!!
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The worst trollies ever!
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Very rude member of stuff from Norbury Storage .Laughing in my eyes , didn't want to introduced him self . Harassing us few times a week with the phone calls. Few days after we've placed cancellation notice , received invoice for the next month for the unit we never used ! Complaint to the head office sent . Avoid !
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This place spys on you.
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I have used several self storage units in London and outside. This is by far the worst I have ever experienced. It's dirty, the trolleys are mostly or partly broken - and they often run out - the loading and unloading areas are cramped, the lift is out-dated and the area, as well as the unit, seem dangerous.

Also, they make you pay for insurance even if you don't need it - plus aggressively push prices up after they've hooked you on a low price initial deal.

Avoid this like the plague.
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Closed my account with them and it's a week and still haven't gotten my refund. Really disappointed!
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Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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