Reviews of Shurgard Ruislip

Covid-19 update: Our staff are present during office hours but cannot admit customers to the shop area. Contactless rental remains possible. More info on our protective measures »

✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
FOR EVERY MOVE IN LIFE
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Self-Storage at Shurgard Ruislip
Storage units from €1 for the first month's rent. No minimum stay.

CUSTOMER REVIEWS

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(4.5) based on 132 reviews
Date
Platform
Rating
Feedback
Google
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Azeez was super helpful and polite when I was on the 3rd floor and couldn't figure out how to use my key. He came up n sorted it 👍🏽
Google
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Excellent service, Friendly, Efficient.
Google
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Google
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Staff excellent and really knowledgable and very friendly. Would definitely recommend.
Google
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Google
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Another 🟡 storage company let me down on the day. Spoke to Kayla in a panic who was calm, professional and friendly. She advised availability and pricing and what was needed and got me in my locker within a couple of hours. Thank you.
Anonymous
Feefo
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Best storage place. The man working there was very helpful and found me a storage space for my speed boat on the same day. Paperwork was done in under 10 minutes. Highly reccomend it.
Google
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Google
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Google
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24 hours open. One of many storage units in area. Have used this one myself. Staff helpful et. Can purchase boxes, tape, bubble wrap etc.
Anonymous
Feefo
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Excellent customer service

Excellent customer service, I am looking forward to storing my items.
Google
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Google
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Feefo
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Super Speedy service

New booking quickly and efficiently processed. 10 minutes after arrival (having prebooked online) we were moving things to the room.
Google
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Google
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It has good security, clean with trolleys and good parking spaces.
Google
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Apart from the prices - and it's London so what do you expect? - this is an excellent facility. Secure AF, no code, no access. Had stuff in there in various sized units for five years. Staff always helpful and polite.
Anonymous
Feefo
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Great service

Easy to access and great customer service and good price
Google
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Google
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Google
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Google
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I arrived with all my things but hadn't booked properly, Sue and her colleagues sorted me out and made sure I wasn't left in the lurch. Above and beyond service.
Google
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Does what it says on the tin
Feefo
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Never used the service before but would use and recommend again.

Affordable, polite staff, hassle-free service.
Google
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Google
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Great team. Always happy to help
Anonymous
Feefo
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A very satisfactory dealing with your staff. Thank you

Yes most definately. Very thorough and friendly. Thank you.
Google
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These provide great customer service, and its great value for money, I would definitely recommend. 👌👍
Google
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Feefo
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Helpful staff.

Easy to use website, Staff at site very helpful and efficient. Quick to deal with requests.
Google
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Provided storage during the pandemic at short notice for us, excellent communication throughout and flexible about signing documents etc. Good size of unit and very clean premises. Lots of space to park. Quick and easy to cancel contract when we needed to. Would recommend!
Google
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Anonymous
Feefo
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Great service.

Excellent service, very helpful man.
Google
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Very quick, effecient, helpful staff, very accomodating especially during this pandemic. Great storage facilities, clean & easily accessible.
Google
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Shurgard Norbury offered a superb self storage service.
Great rates, ease of access(including anytime access till late, once set up), secure storage and excellent staff.
Kayla who I dealt with, was very pleasant, helpful, knowledgeable, efficient and highly professional.
It was a pleasure to deal with her and Shurgard.
I would highly recommend Shurgard to friends and acquaintances.
Google
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Feefo
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Professional and courteous

Professional and courteous staff, adequate sized storage for what was needed, will use again when necessary.
Google
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'Sue' at the Shurgard Norbury branch was extremely knowledgeable, informative and helpful with great advise and suggestions concerning my storage needs during the transition from my 'property move' ... I would definitely recommend this branch and indeed this company to my friends.
Feefo
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The staff at shurgard are excellent and the services are wonderful, good security
Feefo
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Great staff very efficient
No hassles no problem.
The is kept tidy and clean.
Easy access, great price and I am very happy customer.
Google
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Anonymous
Feefo
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Great service , always get any packing materials etc

I have always had great service
We have used other storage but the Shugatd in Ruislip is the one that meets are need
The staff are always very helpful
Anonymous
Feefo
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Always there to help whenever.Place kept very clean and parking facility good.
Staff excellent.Always three for you.
Google
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Google
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I used the norbury shurgard while storing my mums belongings the service was great and everything went smoothly would use them again and the prices were great
Google
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Great customer service really polite and helpful staff.
Google
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This is to commend Azeez (store manager) for his professional skills and managerial ethics. He is an asset to the business that ought to be recognised and I have no doubt many customers will soon this as well when it come to complexity and problems solving. He listened and reason before making judgement. A skill to have in any business. I wish him well. Thank you for solving my complaint in an efficient way and professional manner.
Google
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During my time at Shurgard
I have always had the pleasure working with SUE and her team who have always been accommodating towards all my issues needs an solutions
I am very happy with the service provide an hope this continues for a long time.

Regards
Danyal
Google
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Google
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Absolutely lovely people at Shurgard Norbury! Everything has been incredibly efficient with no problems at all. 😁😁
Google
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Excellent service with polite staff.
A great bonus having longer access hours than the 'large sunny coloured' storage we were using before.
Would I recommend Shurgard? Most definitely 👍👍
Google
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Google
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I have a storage there for the last 2 years.
Was very clean and tidy.
Recently some new customers they leave some mess and they don't return back the trolleys back. They just leave them on the way just rediculis
Hope the office will take responsibility and fire them away
Google
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Google
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Great value and great service and information provided.
Google
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Seems the cheapest. Very friendly and helpful staff. Currently they have the best offers.
Easy entry. Parking for small and large vehicles is available.
24 hr access via a personal code.
Google
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Google
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It is not every day that I am compelled to comment on excellent customer service, so it was a pleasure to be able to do so verbally today and also to follow up with a written review giving credit where it is well and truly due. From my very first call to Shurgard, Norbury, I was provided with clear helpful information and guided through the best options for booking my self-storage unit by the Store Manager, Eli. On attending the store today to sign the contract, I was greeted by another pleasant colleague, who took my details and then handed me over to Eli, who efficiently took me through the contract and all the other domestic terms and conditions of my booking, as well as giving me a tour of the facility and sorting out my lock. I could not have asked for better customer service. These staff are a real credit to the company. Thank you!
Google
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Google
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Very Pleased with service, Alina was very helpful and made sure I received the best service possible. Would defiantly recommend her customer service!
Google
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Google
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Google
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Affordable price
Google
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Google
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Great service
Google
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The current manager here is extremely efficient. He dealt with my check in quickly and gave me all the information I needed. He knows the process like the back of his hand and made the whole thing swift and pain free! Thank you
Google
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Great store been here from 2008 all my business is here . great staff .always there to help great place
Google
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It’s easy access and their lift was big enough to load a lot of stuff easily and great service!
Google
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The manager at Shurgard, Eli, is very helpful and professional. I was desperate for a unit and nothing was available but Eli helped me secure one the very next day. He took the initiative to keep me updated, which is is a excellent customer service. Will highly recommend Norbury Shurgard because of Eli!
Google
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Google
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Very friendly and efficient service. Eli was patient and answered all my questions
Google
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Very helpful. Everything went very smoothly. Great Service.
Google
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Brilliant service from the Eli at the Norbury branch. Very informative, very knowledgable and very professional in setting up my codes, showing me around and answering any questions that I had.

Highly recommended. Very secure proceedures in place and good value for money. I basically booked and started using same day.
Google
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The customer service is beyond excellent in Norbury
Google
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The manager was very helpful in norbury branch , very professional.
Google
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Eli was very helpful and professional regarding the Shurgard storage services. I was impressed with his attention to detail regarding the contract and found Shurgard to be the best on price in the area. I signed up straight away, another happy customer.
Google
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Good manners
Google
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Eli was extremely helpful and maximum efficiency. The whole process from booking through to delivery to the unit and pick up couldn't have been smoother. Friendly and supportive service plus good value for money. Can't fault these guys and recommend highly.
Google
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Michael was very helpful, he explained all the terms and conditions clearly and ensured we understood everything.
Google
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Easy access, secure and very helpful staff, explained everything in details, walked me through and that’s all we want, simple, competitive prices, highly recommended
Google
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Google
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Eli and Michael are super helpful and considerate staff. They explained everything carefully to me, found me the best deal available and were great in keeping in touch with me. This was in the Norbury branch. Top thumbs up from me
Google
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Great experience overall. Very friendly and efficient staff and service. Would definitely recommend.
Google
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Very helpful , reasonable pricing and very safe . I've used tgisbplace twice now. It's my go to for storage
Google
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Google
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A variety of box types and sizes are available as well as various packaging solutions such as bubble wrap and tape.
Google
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Google
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As soon as you walk in and see the reception, you can see that there are a variety of different storage size boxes. The colours used by Shurgard are primary colours that will draw the eye to potential customers and attract more business.
Google
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Limited parking, however this is not a major concern as it tends to be quiet - there are also allocated disabled access priority parking slots next to the entrance. A step-free entrance also great for disabled access.
Staff are helpful and storage spaces are clean and spacious, also plenty of packaging for all your storage needs!
Google
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It's in a nice area, looks very safe and they have more than enough packaging here for anything you need stored. Not much parking out the front but there's more down the side behind the store
Google
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Plenty of parking at this store. Mark and John on the front desk are helpful and the whole operation of booking generally goes without a hitch. It's an old building but looks very secure.
Google
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This place is pretty good. The staff are quite helpful and they've got a lot of boxes all lined up along one wall which makes it easier to see what you need. Didn't take long to get there from Norbury station either
Feefo
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A positive experience

My experience with Shurgard was positive.
It was a good way to store belongings whilst moving house when there wasn't room for boxes.
In addition, the opening times of 6am to 11pm, 7 days a week, made visiting flexible around working hours.
The first month storage was only £1 which kept the initial cost low and the storage area was just 3 miles away which mean trips were quick and easy to make.

I would use this service again.
Google
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Google
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Never had any problems with Norbury Shurgard. Nice helpful staff when I signed up and always had easy access to my unit when I needed it. Everything was extremely secure and you can be rest assured that your belongings are safe when stored at this facility.

The only downside for me was the cost which I considered to be a little on the pricey side (approx £100 a month for quite a small container), but I’m sure these prices fall in line with what other storage facilities charge and is probably just the going rate, but over a long period of time the cost is just not really sustainable, so I had to cancel and make other arrangements. It served its purpose though and got me out of a fix initially when I really needed it, so grateful for that.

Cost aside, there’s no reason why I wouldn’t recommend Shurgard Norbury as a storage facility. In that respect it ticks all the boxes. Thanks.
Google
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Google
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Is OK
Google
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Ok
Google
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We had a good experience throughout the renting process, the process was fast which allowed us to be able to move temporally to our Accomodation while renovating our house .
Towards the end of our contract , we had great support from Mr Azeez Issah, who I will describe as given an icing on the cake, with his brilliant customer service and understanding.
I will recommend this service with anyone looking for a self storage.
Google
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Google
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Was okay expensive though
Google
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Google
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Google
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Google
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Google
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Google
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Well maintained, clean and tidy.
Google
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Google
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Google
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Good location and convenient storage
Google
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This self storage facility has a handy feature here which lets you see inside the different size rooms to find out what size is best for your things.
Google
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Shurgard is a really professional place which you can see as soon as you walk through the door. The reception area is well set out and security and safety is obviously paramount with visible 24 hour security cameras.
Google
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Definitely worth going to see if you're looking for self storage - especially as they've got an offer of £1 for a month's rental.
Google
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The staff were very pleasant and helpful. The facility was clean and safe. I had a little difficulty with the trolleys but the staff helped me with this. The storage rooms are quite spacious.
Google
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Needs a little updating with trolleys being damaged and parking an issues if busy. Apart from that service was good and unit was decent. A little pricey for what you get but when theres deals great place to approach.
Google
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Haven't had an issue with storage but not happy with the sudden 20% price hike. If I was in London I'd move my things to another storage provider.
Google
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Feefo
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Ridiculous thatvyou have to put in an 8 digit number to get into a lift each time when you’ve already put it in twice to get into the establishment.
Sophie K
Hello, thank you for taking the time to give us your feedback. At Shurgard we take security seriously. That's why we give an individual PIN code to each customer. This code gives our customers access to the facility and the floor where their storage unit is situated. No one else can enter this area unless theyve got a unit there too. We thank you for your understanding. 3/19/2020 10:26:27 AM
Google
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Got the biggest storage unit but it's on the 2nd floor. Who designed these units ? But hey its 1 pound 1st month
Google
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No longer 24hrs so not quite as useful
Google
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Google
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It's packed full of stuff!!!
Google
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Google
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The worst trollies ever!
Google
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Google
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Google
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Google
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Google
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Very rude member of stuff from Norbury Storage .Laughing in my eyes , didn't want to introduced him self . Harassing us few times a week with the phone calls. Few days after we've placed cancellation notice , received invoice for the next month for the unit we never used ! Complaint to the head office sent . Avoid !
Google
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This place spys on you.
Google
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I have used several self storage units in London and outside. This is by far the worst I have ever experienced. It's dirty, the trolleys are mostly or partly broken - and they often run out - the loading and unloading areas are cramped, the lift is out-dated and the area, as well as the unit, seem dangerous.

Also, they make you pay for insurance even if you don't need it - plus aggressively push prices up after they've hooked you on a low price initial deal.

Avoid this like the plague.
Google
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Closed my account with them and it's a week and still haven't gotten my refund. Really disappointed!
* Promotion conditions.
Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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