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Shurgard Romford customer reviews

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Customer reviews

Date
Rating
Feedback
Anonymous
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Faultless

The whole process for this from start to end was made painless by the excellent service. Everything was explained thoroughly, everything looked modern , facilities are good and the whole experience was painless. This is the sort of service that you would expect. Cannot fault anything.
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Simple and easy from start to finish.
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The staff are polite and helpful answering any questions. The storage facilities are clean.
Anonymous
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Romford Branch: Good customer service, Good reception staff that are always on hand to hand to help. Really good branch
Anonymous
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Nice. 👍👍👍
Anonymous
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Very friendly and helpful staff,

The process was quite straight forward.

Could do with a few more trolleys, maybe some slightly smaller ones.
Anonymous
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Young vibrant staff that offer down to earth pricing and helpful advice.

Helpful staff who really seemed to care about their customers needs and were prepared to go the extra mile to ensure the whole experience was as stress free as possible. The staff also were friendly and we had genuine conversations beyond the sales pitch and I would have no hesitation to recommend the Romford branch to any of my family or friends. Shurgard offer very competitive rates and realistic pricing for both the unit rental and insurance cover and a most attractive initial monthly rental with no hidden extras hidden in the small print.
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Brilliant customer service

Excellent customer service, was shown the storage unit so that we knew whether it was suitable for our needs. prompt attention and was perfectly happy with all my questions, was given full instructions on codes etc. full credit to the two people on the desk on my visit.
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Very helpful and affordable price
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Very Straight forward and easy. A complete pleasure.
Anonymous
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I have had an exceptional service from the start. Great advice and great customer service. The units are really clean and value for money.
Anonymous
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Great service

Everyone I spoke to was very helpful.
Anonymous
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Average

Parking provision is poor given size of facility and only 1 lift working for most of a Saturday
Ann D.
Hello, thank you for taking the time to give us your feedback. We're sorry to read there were difficulties with the lift and apologise for any inconvenience this may have caused. We will share your feedback with our store and facility management team. 10/3/2018 12:08:07 PM
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very nice staff
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Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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