BEST PRICE. BEST SERVICE.
Call free 0800 368 0420  
Menu Menu close

Shurgard Romford customer reviews

  • true
  • true
  • true
  • true
  • true
Go back to the Shurgard Romford page

Customer reviews

  • true
  • true
  • true
  • true
  • true
85
34 reviews
  • true
  • true
  • true
  • true
  • false
10
4 reviews
  • true
  • true
  • true
  • false
  • false
2
1 review
  • true
  • true
  • false
  • false
  • false
2
1 review
  • true
  • false
  • false
  • false
  • false
0
0 reviews
Date
Rating
Feedback
Anonymous
  • true
  • true
  • true
  • true
  • true

5 star service!

Excellent service from Ali, Hussain and David at the Romford store. Everything was explained in the most professional manner. Facility is spotless and very well maintained. Definitely recommend the branch and staff.
  • true
  • true
  • true
  • true
  • true

Excellent 5 star

Excellent communication with staff.
Explained how storage system worked and our or contract in simple terms.
Storage area was clean and with good lighting. Impressed with security and unloading facilities.
Anonymous
  • true
  • true
  • true
  • true
  • true
5******
Anonymous
  • true
  • true
  • true
  • true
  • true
The service provided was fantastic. Listen to my requirements and advised what would be best for me.

Very professional and answered all my questions.

Would Highly recommend this branch
Anonymous
  • true
  • true
  • true
  • true
  • true
Hussain was very helpful and understanding
  • true
  • true
  • true
  • true
  • true
He was very thorough, helpful and polite
Anonymous
  • true
  • true
  • true
  • true
  • true
It's because I qualified for a special offer and I received excellent customer service. At each stage I was treated politely. Thank you
Anonymous
  • true
  • true
  • true
  • true
  • true

Quick efficient and easy

It was very simple to set up. Everything was made clear and the storage was very clean and tidy
Anonymous
  • true
  • true
  • true
  • true
  • true
The guy who showed me round and helped me gave the best customer service that I have received in ages! Which is why they got my business.
Anonymous
  • true
  • true
  • true
  • true
  • true
Great service
  • true
  • true
  • true
  • true
  • true

Very Easy introduction and instruction

Very simple rules and explained very good by staff.
Anonymous
  • true
  • true
  • true
  • true
  • true
Slick professional service, new booking set up quickly and easily, facilities look great.
  • true
  • true
  • true
  • false
  • false

My Experience..

Great Site & better value for money than other storage companies.
Teething problems to begin with regarding the code to enter the storage area.
That's been resolved now.
A wee disappointed observing the dumping of rubbish at the rear of the site in the car park.
In any event I'm happy storing my belongings @Shurgard...
Ann D.
Hi! Nice to hear you are pleased with our self-storage services. Our staff takes pride in looking after their facilities, maintaining them to very high standards. We will definately focus on this concern. We hope you're having a positive storage experience at Shurgard and thank you for sharing your comments. 07-09-2017
Anonymous
  • true
  • true
  • true
  • true
  • true

could not have been more helpful

very patient in explain everything and don't mind you asking if not sure about anything
Anonymous
  • true
  • true
  • true
  • true
  • false

Safe clean facilities with friendly staff.

Explained access to the site, its facilities, safety and security. Gave good advice about the storage space to accommodate my items. However it was not previously made clear to me that I would not get a refund when I changed to a smaller unit.
  • true
  • true
  • false
  • false
  • false

In and out access is very poor

Building design is very poor
Doors are awkward to get through , corridors are too narrow , trolleys are too small and you have to put £1 coin in to use !
Big yellow storage is much better on all these points
Ann D.
Hi. We try to construct and organise our stores in a practical way to make sure our customers can easily access the premises and their storage unit. Our staff also takes pride in looking after their facilities, maintaining them to high standards. Customers indeed need to insert a coin to use a trolley to make sure people return it for other customers. Thanks for understanding! 05-09-2017
Anonymous
  • true
  • true
  • true
  • true
  • true
Great customer service
Anonymous
  • true
  • true
  • true
  • true
  • true

Super storagr

Very quick and easy to use service, staff very helpful and reassuring.

Thank you
Anonymous
  • true
  • true
  • true
  • true
  • true

Very good

Very helpful staff explained everything I needed to know and everything was straight forward with no hassle or hidden charges.
  • true
  • true
  • true
  • true
  • true

Great service from start to finish, I would definitely recommend Shurgard!

The call to book my storage and the service desk at romford was both exceptional!
Anonymous
  • true
  • true
  • true
  • true
  • true
The team that was working was very helpful and the service was more than I expected
Anonymous
  • true
  • true
  • true
  • true
  • false

Happy with the way I was treated

I would recommend shurgard. I was treated with respect and found the staff member very helpful on the day.
  • true
  • true
  • true
  • true
  • true

Short- Term Rental

Everything about the rental was explained thoroughly during the purchase process and the walk-through to our storage compartment. All our questions were answered in full and frankly to ensure that we were happy with what we were renting.
Anonymous
  • true
  • true
  • true
  • true
  • true
The man I spoke to was very courteous and took the time to fully explain everything which was very much appreciated. I would higly recommend using this service.
  • true
  • true
  • true
  • true
  • true

Shurguard.....Shurfab !

So far a fantastic experience with Shurguard, excellent facilities (Rush Green brach), helpful and friendly staff, fab introductory £1 promotion offer.
Many thanks, keep up the good work !
  • true
  • true
  • true
  • true
  • true

Good sarvice

Good sarvice
  • true
  • true
  • true
  • true
  • true
The best storage I ever used, friendly staff, secured and perfect for me. I love it and surly I will recommend to someone else.
Anonymous
  • true
  • true
  • true
  • true
  • true

Great Storage place and Great Service

Excellent storage centre, there was 3 staff members on site very knowledgeable and eager to help and a service with a smile, which you don't get much of these days, will definitely recommend to family and friends. Really good prices in comparison to all the other storage companies around. Cant fault a thing... yet!!
  • true
  • true
  • true
  • true
  • true

Good price, good service and easy access to storage unit.

Really easy to set up and the staff were very helpful
  • true
  • true
  • true
  • true
  • true
Yes
  • true
  • true
  • true
  • true
  • true
The guys were very helpful and explained everything to me.
  • true
  • true
  • true
  • true
  • true
Good customer service with clean environment
Anonymous
  • true
  • true
  • true
  • true
  • true
Friendly and helpful staff; quick completion of paperwork. Recommended.
Anonymous
  • true
  • true
  • true
  • true
  • true

Great Customer Service

I came to 'move in' on the last day of April and my experience with the company is nothing short of great. The bearded gentleman who was in the office was working alone which was not nice but he was good to look at so not too much of an issue ;) He had various clients in all at once but he handled it like a champion each and every one of us was made to feel like we were number one and all our needs met and adhered to, the building is very well maintained clean and easy to use with the codes and trolleys provided. Car park a bit small but works fine with what's there. Will definitely be recommending Shurgard Romford to friends and family. Off to a good start and a good rapport with the Romford team.
Anonymous
  • true
  • true
  • true
  • true
  • true
The staff where a pleasure to deal with, very helpful and nothing was a problem to see different size units etc. Easy to set up, along with ease of use and confidence with security of building.

Would 100% recommend to anyone.
Anonymous
  • true
  • true
  • true
  • true
  • false

First venture into storage

First venture into storage - all aspects and questions professionally and pleasantly dealt with by staff. Using the very clean facility was simple only downside additional cost of insurance I thought excessive
  • true
  • true
  • true
  • true
  • true
Gave good advice and spent time with me showing the facilities to help me make my mind up in my time not theirs
Anonymous
  • true
  • true
  • true
  • true
  • false

Good service from reception staff when starting the hire period. Why have...

Good service from reception staff when starting the hire period.

Why have a triangular shape room? -who has triangular shaped boxes!! Seems a little bit unwise to have built a unit that shape. Staff were helpful when changing to a much more suitable unit.

There needs to be more trolleys. On our move day, a couple of other people were also there who'd taken all but one trolley. Our unloading would have been much easier if we'd have been able to have access to more trolleys
  • true
  • true
  • true
  • true
  • true

Excellent service by Shurgard Self Storage UK

Very good. Easily and quickly arranged.
  • true
  • true
  • true
  • true
  • true

Very good location and the service received from the staff was very profess...

Very good location and the service received from the staff was very professional indeed.
Feefo Gold Trusted Merchant  Member of SSAUK