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  5. Shurgard Romford customer reviews

Shurgard Romford customer reviews

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Customer reviews

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38 reviews
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1 review
Date
Rating
Feedback
Anonymous
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Service received from the team at the Romford branch was excellent. Very welcoming, informative and polite.
Great chaps!
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Excellent service
Anonymous
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the two young men on duty were very helpful
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Had the best customer services with a smile and profecional attitude.

Thank you to Hussain for all support in a short notice for accommodating me with best deal .

And also thank you Amy for her best smile and for her professionalism.

And Rory thanks for changing my contract at the last minute when I need it on that day .
Anonymous
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Unhappy customer

For you to inform your customers from the beginning they are unable to move out onna selected date and they must purchase a lock from yourselves to lock there storage unit.

I was quiet unhappy when I got down to the storage unit, (being 9months pregnant also) to find this information out as I asked more than once the items of documentation I mentioned is that enough is anything else required of myself to get into my storage unit.
Ann D.
Hello, thank you for taking the time to give us your feedback. At Shurgard we take protection seriously. That's why all storage units require a secure cylinder lock which can be purchased in the store. The lock is also unique - so you are the only person with access to your storage unit. Sorry to hear you weren’t informed of this.\nThere is a two week notice period for cancelling your contract with Shurgard. The notice must contain your name, your unit number and the date of cancellation. Thank you for your understanding and for choosing Shurgard.
14/05/2018 6:45:23
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Exceptional Service!

The staff were very friendly and detailed in explaining service offered and costs. Very professional and helpful! Would highly recommend.
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Really good would recommend

Everyone I dealt with was really helpful at all times
Anonymous
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Easy to book storage, easy access from the car park. Helpful staff. Clean facilities.
Anonymous
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Good, but could do better!

The staff are helpful, but the overall contract isn't as good /clear as it seems. For example, the room height is not ten feet as mentioned online (and by a manager in store) it's 8' 7" Also the square footage is a little off. Plus the price 'per week' online is a bit amiss as it only works out to be 48 weeks a year, the actual monthly price on the contract is higher as it covers 52 weeks.
Also, twice last week I tried to use it when the office was closed (but within the opening hours) but was locked out.
Ann D.
Hello, thank you for taking the time to give us your feedback. We're sorry there was some confusion regarding your contract. If there is anything we can still do for you, please email your customer ID and phone number to info@shurgard.co.uk. 13/03/2018 9:37:55
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The employee was professional to explain how it's working the company
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Very professional and helpful team who have great knowledge and advice

Great team of extremely professional staff who catered for my needs and advised about all aspects of my situation. They were also flexible and friendly.
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You have done everything in an excellent manor, you guided me through the process in a way I could understand
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Very good staff in the office, good accounts system, good operation and facility.
Only reason I didn't give 5 stars was because there are no bins available anywhere and not enough trolleys.
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Great price, Safety and space.

Friendly and very reasonable manager, explained the contract, prices and security system very well.
Anonymous
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Excellent service

Excellent waited for me till 6pm,
Thank you
Anonymous
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Brilliant Staff!

Your staff at the Romford site were brilliant! They were very friendly and ensured that we were well looked after even though we arrived very close to the closing time. I had to return the next day to move into a larger unit and due to their professionalism - they were fully on board with my requirements and willing to help. A great team delivering brilliant service.
Anonymous
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5 star service!

Excellent service from Ali, Hussain and David at the Romford store. Everything was explained in the most professional manner. Facility is spotless and very well maintained. Definitely recommend the branch and staff.
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Excellent 5 star

Excellent communication with staff.
Explained how storage system worked and our or contract in simple terms.
Storage area was clean and with good lighting. Impressed with security and unloading facilities.
Anonymous
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5******
Anonymous
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The service provided was fantastic. Listen to my requirements and advised what would be best for me.

Very professional and answered all my questions.

Would Highly recommend this branch
Anonymous
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Hussain was very helpful and understanding
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He was very thorough, helpful and polite
Anonymous
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It's because I qualified for a special offer and I received excellent customer service. At each stage I was treated politely. Thank you
Anonymous
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Quick efficient and easy

It was very simple to set up. Everything was made clear and the storage was very clean and tidy
Anonymous
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The guy who showed me round and helped me gave the best customer service that I have received in ages! Which is why they got my business.
Anonymous
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Great service
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Very Easy introduction and instruction

Very simple rules and explained very good by staff.
Anonymous
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Slick professional service, new booking set up quickly and easily, facilities look great.
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My Experience..

Great Site & better value for money than other storage companies.
Teething problems to begin with regarding the code to enter the storage area.
That's been resolved now.
A wee disappointed observing the dumping of rubbish at the rear of the site in the car park.
In any event I'm happy storing my belongings @Shurgard...
Ann D.
Hi! Nice to hear you are pleased with our self-storage services. Our staff takes pride in looking after their facilities, maintaining them to very high standards. We will definately focus on this concern. We hope you're having a positive storage experience at Shurgard and thank you for sharing your comments. 7/09/2017 8:34:22
Anonymous
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could not have been more helpful

very patient in explain everything and don't mind you asking if not sure about anything
Anonymous
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Safe clean facilities with friendly staff.

Explained access to the site, its facilities, safety and security. Gave good advice about the storage space to accommodate my items. However it was not previously made clear to me that I would not get a refund when I changed to a smaller unit.
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In and out access is very poor

Building design is very poor
Doors are awkward to get through , corridors are too narrow , trolleys are too small and you have to put £1 coin in to use !
Big yellow storage is much better on all these points
Ann D.
Hi. We try to construct and organise our stores in a practical way to make sure our customers can easily access the premises and their storage unit. Our staff also takes pride in looking after their facilities, maintaining them to high standards. Customers indeed need to insert a coin to use a trolley to make sure people return it for other customers. Thanks for understanding!
5/09/2017 7:27:57
Anonymous
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Great customer service
Anonymous
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Super storagr

Very quick and easy to use service, staff very helpful and reassuring.

Thank you
Anonymous
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Very good

Very helpful staff explained everything I needed to know and everything was straight forward with no hassle or hidden charges.
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Great service from start to finish, I would definitely recommend Shurgard!

The call to book my storage and the service desk at romford was both exceptional!
Anonymous
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The team that was working was very helpful and the service was more than I expected
Anonymous
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Happy with the way I was treated

I would recommend shurgard. I was treated with respect and found the staff member very helpful on the day.
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Short- Term Rental

Everything about the rental was explained thoroughly during the purchase process and the walk-through to our storage compartment. All our questions were answered in full and frankly to ensure that we were happy with what we were renting.
Anonymous
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The man I spoke to was very courteous and took the time to fully explain everything which was very much appreciated. I would higly recommend using this service.
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Shurguard.....Shurfab !

So far a fantastic experience with Shurguard, excellent facilities (Rush Green brach), helpful and friendly staff, fab introductory £1 promotion offer.
Many thanks, keep up the good work !
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Good sarvice

Good sarvice
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The best storage I ever used, friendly staff, secured and perfect for me. I love it and surly I will recommend to someone else.
Anonymous
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Great Storage place and Great Service

Excellent storage centre, there was 3 staff members on site very knowledgeable and eager to help and a service with a smile, which you don't get much of these days, will definitely recommend to family and friends. Really good prices in comparison to all the other storage companies around. Cant fault a thing... yet!!
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Good price, good service and easy access to storage unit.

Really easy to set up and the staff were very helpful
* Promotion conditions.
Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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