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Shurgard Romford customer reviews

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Customer reviews

Date
Rating
Feedback
Anonymous
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Nice. 👍👍👍
Anonymous
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Very friendly and helpful staff,

The process was quite straight forward.

Could do with a few more trolleys, maybe some slightly smaller ones.
Anonymous
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Young vibrant staff that offer down to earth pricing and helpful advice.

Helpful staff who really seemed to care about their customers needs and were prepared to go the extra mile to ensure the whole experience was as stress free as possible. The staff also were friendly and we had genuine conversations beyond the sales pitch and I would have no hesitation to recommend the Romford branch to any of my family or friends. Shurgard offer very competitive rates and realistic pricing for both the unit rental and insurance cover and a most attractive initial monthly rental with no hidden extras hidden in the small print.
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Brilliant customer service

Excellent customer service, was shown the storage unit so that we knew whether it was suitable for our needs. prompt attention and was perfectly happy with all my questions, was given full instructions on codes etc. full credit to the two people on the desk on my visit.
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Very helpful and affordable price
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Very Straight forward and easy. A complete pleasure.
Anonymous
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I have had an exceptional service from the start. Great advice and great customer service. The units are really clean and value for money.
Anonymous
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Great service

Everyone I spoke to was very helpful.
Anonymous
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Average

Parking provision is poor given size of facility and only 1 lift working for most of a Saturday
Ann D.
Hello, thank you for taking the time to give us your feedback. We're sorry to read there were difficulties with the lift and apologise for any inconvenience this may have caused. We will share your feedback with our store and facility management team. 10/3/2018 12:08:07 PM
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very nice staff
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Because of the quick and nice service. Yes I will recommend and buy again from them
Anonymous
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The cover staff from Deptford very helpful on my move in day and answered all my questions etc and took time to go through everything. However, unit wasn't clean.
Ann D.
Hello, thank you for your positive feedback on our store staff. We are surprised to read your comments on the cleanliness of your storage unit as our staff takes pride in looking after their facilities, maintaining them to very high standards. We will however focus on the matter and thank you for sharing your concerns. 8/27/2018 6:56:29 AM
Anonymous
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I meant 5 not 1 star

I meant 5 stars not 1 but the page flipped
Ann D.
Dear customer, thank you for your review. You can change the number of stars into 5 by clicking in link in the email. 8/22/2018 7:38:06 AM
Anonymous
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Excellent customer service
Anonymous
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Helpful. Nearby

Yes and yes. Nearby , helpful staff, suitable area.
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Very helpful and knowledgeable staff who go above and beyond to help their

Would recommend this storage facility to anyone who is looking, clean throughout and staff friendly, knowledgeable and very helpful
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Quality service

The guys are really professional, helping and polite. The whole store place is safe and secure with affordable prices.
Anonymous
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Service received from the team at the Romford branch was excellent. Very welcoming, informative and polite.
Great chaps!
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Excellent service
Anonymous
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the two young men on duty were very helpful
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Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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