Really good would recommend
Julia Fair
03-04-2018
Really good would recommend
Everyone I dealt with was really helpful at all times
Anonymous
03-04-2018
Easy to book storage, easy access from the car park. Helpful staff. Clean facilities.
Good, but could do better!
Anonymous
12-03-2018
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Good, but could do better!
The staff are helpful, but the overall contract isn't as good /clear as it seems. For example, the room height is not ten feet as mentioned online (and by a manager in store) it's 8' 7" Also the square footage is a little off. Plus the price 'per week' online is a bit amiss as it only works out to be 48 weeks a year, the actual monthly price on the contract is higher as it covers 52 weeks.
Also, twice last week I tried to use it when the office was closed (but within the opening hours) but was locked out.
Ann D.
Hello, thank you for taking the time to give us your feedback. We're sorry there was some confusion regarding your contract. If there is anything we can still do for you, please email your customer ID and phone number to info@shurgard.co.uk.
13/03/2018 9:37:55
Amina Chentoub
20-02-2018
The employee was professional to explain how it's working the company
Very professional and helpful team who have great knowledge and advice
William Lampon
20-02-2018
Very professional and helpful team who have great knowledge and advice
Great team of extremely professional staff who catered for my needs and advised about all aspects of my situation. They were also flexible and friendly.
T. Burnham
20-02-2018
You have done everything in an excellent manor, you guided me through the process in a way I could understand
Mark
13-02-2018
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Very good staff in the office, good accounts system, good operation and facility.
Only reason I didn't give 5 stars was because there are no bins available anywhere and not enough trolleys.
Great price, Safety and space.
Jack Muchemi
13-02-2018
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Great price, Safety and space.
Friendly and very reasonable manager, explained the contract, prices and security system very well.
Excellent service
Anonymous
24-11-2017
Excellent service
Excellent waited for me till 6pm,
Thank you
Brilliant Staff!
Anonymous
21-11-2017
Brilliant Staff!
Your staff at the Romford site were brilliant! They were very friendly and ensured that we were well looked after even though we arrived very close to the closing time. I had to return the next day to move into a larger unit and due to their professionalism - they were fully on board with my requirements and willing to help. A great team delivering brilliant service.
5 star service!
Anonymous
17-11-2017
5 star service!
Excellent service from Ali, Hussain and David at the Romford store. Everything was explained in the most professional manner. Facility is spotless and very well maintained. Definitely recommend the branch and staff.
Excellent 5 star
Geoffrey Hutton
05-11-2017
Excellent 5 star
Excellent communication with staff.
Explained how storage system worked and our or contract in simple terms.
Storage area was clean and with good lighting. Impressed with security and unloading facilities.
Anonymous
05-11-2017
5******
Anonymous
02-11-2017
The service provided was fantastic. Listen to my requirements and advised what would be best for me.
Very professional and answered all my questions.
Would Highly recommend this branch
Anonymous
30-10-2017
Hussain was very helpful and understanding
Sharon Odwyer
19-10-2017
He was very thorough, helpful and polite
Anonymous
10-10-2017
It's because I qualified for a special offer and I received excellent customer service. At each stage I was treated politely. Thank you
Quick efficient and easy
Anonymous
10-10-2017
Quick efficient and easy
It was very simple to set up. Everything was made clear and the storage was very clean and tidy
Anonymous
20-09-2017
The guy who showed me round and helped me gave the best customer service that I have received in ages! Which is why they got my business.
Anonymous
19-09-2017
Great service
Very Easy introduction and instruction
Stuart Currie
19-09-2017
Very Easy introduction and instruction
Very simple rules and explained very good by staff.
Anonymous
07-09-2017
Slick professional service, new booking set up quickly and easily, facilities look great.
My Experience..
Valentine George
05-09-2017
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My Experience..
Great Site & better value for money than other storage companies.
Teething problems to begin with regarding the code to enter the storage area.
That's been resolved now.
A wee disappointed observing the dumping of rubbish at the rear of the site in the car park.
In any event I'm happy storing my belongings @Shurgard...
Ann D.
Hi! Nice to hear you are pleased with our self-storage services. Our staff takes pride in looking after their facilities, maintaining them to very high standards. We will definately focus on this concern. We hope you're having a positive storage experience at Shurgard and thank you for sharing your comments.
7/09/2017 8:34:22
could not have been more helpful
Anonymous
05-09-2017
could not have been more helpful
very patient in explain everything and don't mind you asking if not sure about anything
Safe clean facilities with friendly staff.
Anonymous
05-09-2017
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Safe clean facilities with friendly staff.
Explained access to the site, its facilities, safety and security. Gave good advice about the storage space to accommodate my items. However it was not previously made clear to me that I would not get a refund when I changed to a smaller unit.
In and out access is very poor
Robert Moss
04-09-2017
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In and out access is very poor
Building design is very poor
Doors are awkward to get through , corridors are too narrow , trolleys are too small and you have to put £1 coin in to use !
Big yellow storage is much better on all these points
Ann D.
Hi. We try to construct and organise our stores in a practical way to make sure our customers can easily access the premises and their storage unit. Our staff also takes pride in looking after their facilities, maintaining them to high standards. Customers indeed need to insert a coin to use a trolley to make sure people return it for other customers. Thanks for understanding!
5/09/2017 7:27:57
Anonymous
04-09-2017
Great customer service
Super storagr
Anonymous
04-09-2017
Super storagr
Very quick and easy to use service, staff very helpful and reassuring.
Thank you
Very good
Anonymous
22-08-2017
Very good
Very helpful staff explained everything I needed to know and everything was straight forward with no hassle or hidden charges.
Great service from start to finish, I would definitely recommend Shurgard!
Driss Ziani
21-08-2017
Great service from start to finish, I would definitely recommend Shurgard!
The call to book my storage and the service desk at romford was both exceptional!
Anonymous
21-08-2017
The team that was working was very helpful and the service was more than I expected
Happy with the way I was treated
Anonymous
11-08-2017
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Happy with the way I was treated
I would recommend shurgard. I was treated with respect and found the staff member very helpful on the day.
Short- Term Rental
Leslie Reid
09-08-2017
Short- Term Rental
Everything about the rental was explained thoroughly during the purchase process and the walk-through to our storage compartment. All our questions were answered in full and frankly to ensure that we were happy with what we were renting.
Anonymous
08-08-2017
The man I spoke to was very courteous and took the time to fully explain everything which was very much appreciated. I would higly recommend using this service.
Shurguard.....Shurfab !
Adrianne James
08-08-2017
Shurguard.....Shurfab !
So far a fantastic experience with Shurguard, excellent facilities (Rush Green brach), helpful and friendly staff, fab introductory £1 promotion offer.
Many thanks, keep up the good work !
Good sarvice
Ibraim Bello
16-07-2017
Good sarvice
Good sarvice
Claudiu Pop
16-07-2017
The best storage I ever used, friendly staff, secured and perfect for me. I love it and surly I will recommend to someone else.
Great Storage place and Great Service
Anonymous
13-07-2017
Great Storage place and Great Service
Excellent storage centre, there was 3 staff members on site very knowledgeable and eager to help and a service with a smile, which you don't get much of these days, will definitely recommend to family and friends. Really good prices in comparison to all the other storage companies around. Cant fault a thing... yet!!
Good price, good service and easy access to storage unit.
Nicole Felton
01-07-2017
Good price, good service and easy access to storage unit.
Really easy to set up and the staff were very helpful
Aremu Oladfe
08-06-2017
Yes
Elaine Reid
29-05-2017
The guys were very helpful and explained everything to me.
Prince Adegoke Adebambo Olubusi
08-05-2017
Good customer service with clean environment
Anonymous
08-05-2017
Friendly and helpful staff; quick completion of paperwork. Recommended.
Great Customer Service
Anonymous
08-05-2017
Great Customer Service
I came to 'move in' on the last day of April and my experience with the company is nothing short of great. The bearded gentleman who was in the office was working alone which was not nice but he was good to look at so not too much of an issue ;) He had various clients in all at once but he handled it like a champion each and every one of us was made to feel like we were number one and all our needs met and adhered to, the building is very well maintained clean and easy to use with the codes and trolleys provided. Car park a bit small but works fine with what's there. Will definitely be recommending Shurgard Romford to friends and family. Off to a good start and a good rapport with the Romford team.
