Reviews of Shurgard Romford

Covid-19 update: Our staff are present during office hours but cannot admit customers to the shop area. Contactless rental remains possible. More info on our protective measures »

✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
FOR EVERY MOVE IN LIFE
CALL FREE 0800 368 0420   (8.00-19.00)
Menu Menu close
  5. Shurgard Romford customer reviews
Self-Storage at Shurgard Romford
Storage units from €1 for the first month's rent. No minimum stay.

Shurgard Romford customer reviews

3 Rush Green Road Romford RM7 0PT
0170 893 3900
Closed now
Location of Shurgard Romford

CUSTOMER REVIEWS

  • true
  • true
  • true
  • true
  • "half"
(4.6) based on 243 reviews
Date
Platform
Rating
Feedback
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
The people working here are extremely friendly, polite and made my visit as seamless and easy as possible. They are extremely professional, explained everything clearly and Brad even showed me to my storage unit. The prices are also very reasonable in comparison to the competition.The unit itself was clean and there's trollies to help you put your things in storage. The customer service from Brad was excellent and I could not recommend the company more.Thank you!
Google
  • true
  • true
  • true
  • true
  • true
Thanks for the quick service Adrian.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Very efficient, quick and get things sorted . Very easy to organise and has a lot of space , with easy access.
Google
  • true
  • true
  • true
  • true
  • true
Rute was really helpful despite the obvious Covid restrictions!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Brad was very helpful when I was booking my storage. Very informative and helped me understand the payment information throughout. Even applied the £1 for the first month deal which means my 4 weeks (if not extended) will only cost me £1 + £15 admin fee + £12 insurance, which was considerably better than the obscured prices of £116 for the month by other companies! Very pleased. I should also note for their locked you require a specific cylinder lock which I was luckily able to borrow from a friend who had used them previously, this would be an extra cost for any first time customers but I don’t think it’s too expensive.
Google
  • true
  • true
  • true
  • true
  • true
Brad was very knowledgeable and helpful starting from the phone call and making the appointment then to seeing him at the store. I asked if I could be accompanied to view the rooms and eventhough they were very busy in the office,he took me around and was very patient and helpful. I am definetly signing with the company !
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Amazing customer experience
With Rute
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Great experiance, best price very clear with information the agent i dealt with was rute.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Excellent response times - many thanks Adrian.
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true

Simple

Simple and easy. I can't remember the guys name on the phone but he was excellent.
Google
  • true
  • true
  • true
  • true
  • true
I used it Shurgard in 2009. It was very good experience with them and I'm using them again. Very friendly staff, which I spoken to and offer me very good affordable unit.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Feefo
  • true
  • true
  • true
  • true
  • true

Hussain is Brilliant!

Everything turned out to be most positive experience dealing with a company I have had during this virus since March 2020
Feefo
  • true
  • true
  • true
  • true
  • true

Shurgard, safe and secure!

I'm afraid I've forgotten the young man's name that I had my appointment with, but he was very polite and patient, he showed me how and where I was to use my security code, the floor my locker was on and directions of where to go, well, everything I needed to know really! I'm happy to be using Shurgard, knowing my belongings are safe and secure.
Google
  • true
  • true
  • true
  • true
  • true
The staff in Alperton were super helpful in my moving transition. I have never used storage before, Flo made it very simple and easy for me. Staff are very helpful.
Google
  • true
  • true
  • true
  • true
  • true
Thanks Flo! Great customer service!
Google
  • true
  • true
  • true
  • true
  • true
Great customer service. Quick response to queries. Flexible and accommodating.
Google
  • true
  • true
  • true
  • true
  • true
Incredible staff in helping us out. A special shout to Rute, who works at this branch, who has made the transition from house to house incredibly easy. Incredibly patient with me and my other half. Overall, all staff there are friendly and patient.
Google
  • true
  • true
  • true
  • true
  • true
Very helpful service from Flo who I spoke to on the phone. She was able to give me lots of options on the storage that I required. Very happy with the service.

Thanks
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true

Feel Confident & Safe at Shurgard Romford

A good experience in setting up my storage space. All safety measures were in place and I felt it was a safe environment to be in. Prices and special offers are great.
Google
  • true
  • true
  • true
  • true
  • true
The staff was really helpful amd answered every question i asked in a very pokite and professional way. Really helpful. The lady gave me advice and helped me to get the right size storage i neded . Many thanks to Flo for everything.
Google
  • true
  • true
  • true
  • true
  • true
Thanks Flo for helping me with my new contract!
Feefo
  • true
  • true
  • true
  • true
  • true
The customer advisor was helpful by making sure I complete the paper work, as well as instructions on how to gain access into my storage unit.
Feefo
  • true
  • true
  • true
  • true
  • true

Quick and easy helpful staff

Yes definitely they are good value for money very helpful on the phone
Google
  • true
  • true
  • true
  • true
  • true
Easy access, long access hours and friendly staff.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Great and very fast service. Within minutes I already had access to my unit.
Feefo
  • true
  • true
  • true
  • true
  • true

Very friendly and helpful

Very friendly and helpful staff
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true
Very straight forward and helpful.
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true

Friendly service

Friendly and very helpful. Polite with good customer service care and skills . Thanks
Google
  • true
  • true
  • true
  • true
  • true
Amazing service by vishal
Google
  • true
  • true
  • true
  • true
  • true
Amazing service by vishal and flo
Google
  • true
  • true
  • true
  • true
  • true
Excellent staff and service! Highly recommend:)
Google
  • true
  • true
  • true
  • true
  • true
Great service by Flo. She understood what I wanted and gave me the service and unit I was looking for. Thanks again Flo!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
I went in today to buy some boxes and I have received the best service from Flo! Would definitely recommend this company and I am planning to come back to rent some space in the near future!
Google
  • true
  • true
  • true
  • true
  • true
Very easy to rent the unit and a very good price. Great after sales service from Flo, the store manager, too.
Google
  • true
  • true
  • true
  • true
  • true
Polite, efficient and helpful
Google
  • true
  • true
  • true
  • true
  • true
Flo is fantastic and resolved my query well.
Google
  • true
  • true
  • true
  • true
  • true
The team is extremely professional, great help and ready to clarify any questions at any time . Thank you so much , I really appreciate .

Kind regards
Isabel V .
Google
  • true
  • true
  • true
  • true
  • true
Appreciate all the help provide by Flo, she is very understanding and there when help is needed. Making the whole Shurgard experience smooth and easygoing. Highly recommended.
Google
  • true
  • true
  • true
  • true
  • true
Flo was brilliant to deal with via email... she was understanding and got me a great result! Highly recommend Flo...
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Flo was very helpful in my enquires and managing the closing down of my account and storage until on the 5th November 2020. I would recommend the service that Shurgard Park Royal offer as a service was both reliable and professional. With out question I found recommend them to friends In the future.
Google
  • true
  • true
  • true
  • true
  • true
I found the team at this location of Shurgard, Adrian in particular, to be extremely helpful, efficient, and responsive to all my email enquiries. From all the storage providers I researched, Shurgard's offer was also the most cost efficient.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Great service Adrian was fantastic what a great guy what a great services I recommend him to be manager
Google
  • true
  • true
  • true
  • true
  • true
The service Adrian provided was first class. He was so helpful and patient in explaining how Shurgard could assist in providing storage and retaining a promotional price for me. Adrian also calculated how much space I would need if I stored my house contents & provided useful tips. He took the stress out of a potentially difficult situation and expressed empathy for my current housing situation. I am so glad and relieved I spoke to someone as clear and heloful as Adrian. I would recommend his calm and reassuring guidance to anybody thinking of using storage space - you can't beat personal service in a crisis !
Google
  • true
  • true
  • true
  • true
  • true
Very good self storage. Good opening times, easy access by car, safe. Expensive, but works.
Feefo
  • true
  • true
  • true
  • true
  • true
very professional
Google
  • true
  • true
  • true
  • true
  • true
Flo went above and beyond to deliver outstanding customer service. A great employee and credit to Shurguard. Thank you very much!
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true
Very helpful - thanks!
Google
  • true
  • true
  • true
  • true
  • true
Very good Service. Adrian was very helpful!!!
Feefo
  • true
  • true
  • true
  • true
  • true

Happy with the service so far!

Agnes at the Rush Green branch was helpful and knowledgeable, patient with showing me the different unit sizes and discussing various associated costs. Many thanks.
Google
  • true
  • true
  • true
  • true
  • true
Fantastic service, Flo provided me with all the information very clearly and concisely.
Google
  • true
  • true
  • true
  • true
  • true
Flo was very helpful and answered all.of.my queries which put my mind at ease.

Kind regards

Marise
Google
  • true
  • true
  • true
  • true
  • true
The service at Shurgard Storage was the best from Adrian. Very good communication with him. Very helpful. Thank you.
Google
  • true
  • true
  • true
  • true
  • true
Amazing service by vishal
Google
  • true
  • true
  • true
  • true
  • true
Amazing service by vishal and the team
Google
  • true
  • true
  • true
  • true
  • true
Thanks, Flo! You are the best!!!
Google
  • true
  • true
  • true
  • true
  • true
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true

Excellent

Agnes is very good staff for Shurgard Romford and very helpful.
Storage place is clean and pleasant.
Feefo
  • true
  • true
  • true
  • true
  • true

Fantastic

Fantastic experience
Feefo
  • true
  • true
  • true
  • true
  • true
This is the 2nd time of returning I wouldn't go anywhere else, great prices to suit your needs, units also to fit your needs, staff are good to trustworthy and very througher, knowledgeable to, always give you best deal give them a call Shurgurd at the Romford Branch, I would totally recommend them.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Dealt with Mandy today who was extremely helpful. Was very quick and easy to get everything booked
Google
  • true
  • true
  • true
  • true
  • true
Thanks for helping me Flo!
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true
Very friendly .Very helpful good attention to detail
Google
  • true
  • true
  • true
  • true
  • true
Amazing service by Vishal
Google
  • true
  • true
  • true
  • true
  • true
Easy process! Very helpful and accommodating. Flo was very helpful
Google
  • true
  • true
  • true
  • true
  • true
Amazing service by vishal and adrian
Google
  • true
  • true
  • true
  • true
  • true
I was really satisfied with the service of Kareem in Shurgard Alperton from day one to present . For real all staffs were nice. But Kareem was always supportive to any questions I have in mind to make the most of my stay with Shurgard. I am just a simple and ordinary person whose stuffs were not that expensive but he made me feel that no matter what my stuffs maybe they’re still valuable to Shurgard that they need to protect. He was always patient with any queries I have . I have never regretted to trust Shurgard with Kareem always there for his clients peace of mind . Some situations may not be that perfect but with someone you can count on when problem arises will be more than enough . Thank you staffs of Shurgard Alperton and to you Kareem . 👍👍👍👏👏👏
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Many thanks to Mandy/Mena and Adrian Helpful and very friendly and straight to the point. Dealt with my query quickly and without BS :)
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true
Good, dry and clean storage, staff friendly and helpful also
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true

Happy with place

Good job happy with this place
Google
  • true
  • true
  • true
  • true
  • true
Feefo
  • true
  • true
  • true
  • true
  • true
I have been using shugard for a week now
I must say they have great facilities and staff are very helpful 😀
Prices are reasonable and only £1 for the first month for new customers when you join
The room size was perfect and spacious
And perfect location for me as it's around the corner from home
Plenty of parking spaces available!
Keep up the great customer service skills!😀

Thank you

Mariha
Feefo
  • true
  • true
  • true
  • true
  • true

Very professional and helpful service. Social distancing fully observed

Recommended. Very clear and helpful service and advise
Google
  • true
  • true
  • true
  • true
  • true
Decent price, always available and has a car park.
Google
  • true
  • true
  • true
  • true
  • true
Went to buy some boxes and bubble wrap for sending some boxes abroad, Great prices and offers, Mandy was extremely helpful.
Google
  • true
  • true
  • true
  • true
  • true
Excellent experience, Mandy and Adrian were so polite and kind and really helped me understand the full service and quality of the product I was purchasing. I might take a day off work just to come back here, this is what dreams are made of.
Google
  • true
  • true
  • true
  • true
  • true
Amazing service by Vishal, very friendly
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true
Easy and simple to use.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Amazing service by vishal
Google
  • true
  • true
  • true
  • true
  • true
Amazing service by vishal
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true
Good place to store your belongings.
Google
  • true
  • true
  • true
  • true
  • true
Amazing service by vishal. Great place to store goods
Google
  • true
  • true
  • true
  • true
  • true
Amazing service, would highly recommend!
Google
  • true
  • true
  • true
  • true
  • true
Amazing service by vishal
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Amazing service by vishal
Google
  • true
  • true
  • true
  • true
  • true
Great place to store goods and excellent service by the staff especially Vishal.
Feefo
  • true
  • true
  • true
  • true
  • true

Quck & Easy

Rental process went well
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Excellent customer service from start to finish. Karl and Vishal were extremely personable as well as another member of staff who I didn't get the name of. Prices are as simple as they said they would be. Many thanks.
Feefo
  • true
  • true
  • true
  • true
  • true

Great Customer service skills

The Team were good and professional...they were also very helpful and patient with me,was happy with their services from phone call when I was asking for info etc they have great customer service skills
Google
  • true
  • true
  • true
  • true
  • true
Easy and convenient process to register and great customer service from a gentleman named Kareem. Helpful and very informative.
Google
  • true
  • true
  • true
  • true
  • true
Best management ever
Kareem is indeed expeditious efficient and courteous in his dealings
Makes Park Royal one of the best Shurgards

Aryeh Rotenberg
Google
  • true
  • true
  • true
  • true
  • true
Been storing at Camden branch for years but needed more space. This branch is very clean and easy to access. Sam was very helpful and patient with me. Would not hesitate to recommend
Google
  • true
  • true
  • true
  • true
  • true
We would like to say big Tanks to Ximena, who was very polite, friendly, professional with helping us today with storage at Shurgard: North Circular, Abbey Road. We definitely will advise our friends and relatives this self-storage.
Margarita and Stanislava
Google
  • true
  • true
  • true
  • true
  • true
Ximena and Sam are just brilliant! Fast efficient service and a contrast to the service I recieved with one of your local competitors
Google
  • true
  • true
  • true
  • true
  • true
Feefo
  • true
  • true
  • true
  • true
  • true

Great service

Very friendly and welcoming staff at the Romford store.
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true
really good
Google
  • true
  • true
  • true
  • true
  • true
excellent support from SAM
Google
  • true
  • true
  • true
  • true
  • true
Kareem has been fantastic from the moment I booked. Helped me to find the best deal and advised me well on the size unit I needed. Really facilitated all of my needs. I will not hesitate to book a unit in this branch!
Google
  • true
  • true
  • true
  • true
  • true
Fantastic service by staff here very professional they really know there stuff specially Mena she helped me by picking out some boxes the other day and a transfer enquiry I had today I definitely recommend this store to anyone looking for a professional service, storage and boxes!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
I have been served by Mandy, who was very helpful and very polite, I wish all costumer service to be all as her.
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true
Great customer service.
Google
  • true
  • true
  • true
  • true
  • true
STOP COMING IN STORAGE AND MAKING RESERVATIONS!! YOU SHOULD BE IN SELF ISOLATION!!!
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true

Excellent

Excellent service
Google
  • true
  • true
  • true
  • true
  • true
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true
Really helpful and friendly gent working on the day I went into get a storage locker. Explained everything fully and was able to set me up with the size of container that suited my needs
Google
  • true
  • true
  • true
  • true
  • true
i had a really good experience coming into shurguard yesterday got me and mates to get storage because of great service from ximena made us feel that this store was safe to store after some much problems from other self storage. thanks again ximena
Google
  • true
  • true
  • true
  • true
  • true
I’ve had an incredible experience here. It’s a much better place for storage than Big Yellow. The lovely lady Ximena offered me an amazing service far beyond any I’ve had at any other establishment. Outstanding.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Good rate
Google
  • true
  • true
  • true
  • true
  • true
Great place for storage, small to XL secure storage units. Easy access right off A406.
Google
  • true
  • true
  • true
  • true
  • true
Excellent access
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Brilliant service and competitive prices
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Yes cool 👌👌👌👌
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Reasonable prices and staff allways willing to help and answer any questions you may have and good location just next to A406
Google
  • true
  • true
  • true
  • true
  • true
Convenient local with parking
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Best
Google
  • true
  • true
  • true
  • true
  • true
Good
Google
  • true
  • true
  • true
  • true
  • true
Excellent service from Kareem. Brilliant place to store safely and flexible on timings.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Amazing customer service from all the staff. Mandy and the others keep up with the great work. 👍👍
Google
  • true
  • true
  • true
  • true
  • true
Clean not really busy.
Google
  • true
  • true
  • true
  • true
  • true
It was a great experience. The staff was very helpful.
Google
  • true
  • true
  • true
  • true
  • true
Excellent, safe to rent, clean inside.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
The Guy t reception great guy a all at this branch are really cool
Google
  • true
  • true
  • true
  • true
  • true
Good option to store that extra stuff
Google
  • true
  • true
  • true
  • true
  • true
Brand New unit which is very clean,and very well lite.
Staff are very friendly and nice.
Can enter units up to 11pm.
This company likes to be paid on time,but who can complain as the place is first class.
I've another unit from this company in gypsy corner,and I'm waiting for another special offer when they offer the units for 50% off.
Very easy to get to the unit from London on A40.
Wish all storage unit were this nice 10/10.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Exactly what I needed. Good size unit, very clean, secure and with adequate lighting.
Google
  • true
  • true
  • true
  • true
  • true
Safe, friendly staff, clean (some lock ups not soo clean)
Google
  • true
  • true
  • true
  • true
  • true
Clean and well run with very helpful staff.
Google
  • true
  • true
  • true
  • true
  • true
Great staff and good deals for storage.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
great service, good value, 10 foot ceiling gives heaps for room
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Absolutely 5 star
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Great place for storing your extra items. Facilities are good and there's a store you can buy packaging material from. Staff are great too.
Google
  • true
  • true
  • true
  • true
  • true
The store features a wide range of packaging options!
Google
  • true
  • true
  • true
  • true
  • true
Great storage store, easy to get too off the A406. Would recommend!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
I have visited here recently and I was really impressed with the staff and how helpful they were. There is a huge selection of packing materials in the reception which is really useful when moving, but if you are unsure, the staff members will be happy to help.
Google
  • true
  • true
  • true
  • true
  • true
Shurgard Self-Storage is ideally located with excellent parking facilities. The building is bright, modern and well lit.
Google
  • true
  • true
  • true
  • true
  • true
Great place. Not easy to find for the first time though
Google
  • true
  • true
  • true
  • true
  • true
The self-storage Alperton park royal is very clean and spacious with a variety of boxes and packaging supplies easily on display at the reception area. They sell boxes up to quite large sizes and they are all reasonably priced.
Google
  • true
  • true
  • true
  • true
  • true
The lifts have easy disabled access and are wide so there is plenty of room for wheelchairs and large shopping items.
Google
  • true
  • true
  • true
  • true
  • true
The young Guy running it was very professional. Also they are open late on a Sunday which is a great benefit
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
I could't recommend Shurgard Park Royal enough, the guys who work here are SO nice, they really looked after me and helped me out. Not only am I really pleased that I bought storage here but I am going to recommend to friends too. Also the security here is amazing if you need that. Very happy customer :) :) :)
Google
  • true
  • true
  • true
  • true
  • true
This place is excellent as you can get access late in the evening and it is really well lit. It's a new building so I wouldn't worry about storing my stuff here.
Google
  • true
  • true
  • true
  • true
  • true
Near the North Circular makes it easy to get to and it is an impressive brightly lit building, very noticeable and new looking.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Shurgard is just off the north circular road, not far from the A40 so it's very easy to get to. Impressive size, looks brand new and you get a feel of security with the gated entrance it has.
Google
  • true
  • true
  • true
  • true
  • true
Great self-storage!
Easy access.
Very clean.
Bigger trolleys would be useful.
Google
  • true
  • true
  • true
  • true
  • false
Google
  • true
  • true
  • true
  • true
  • false
Google
  • true
  • true
  • true
  • true
  • false
Google
  • true
  • true
  • true
  • true
  • false
The unit is nice and new, & very helpful staff available parking and off the main road.
Google
  • true
  • true
  • true
  • true
  • false
Google
  • true
  • true
  • true
  • true
  • false
Google
  • true
  • true
  • true
  • true
  • false
Google
  • true
  • true
  • true
  • true
  • false
Clean building. Very helpful staff
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • false

Good storage option

Good secure storage for fair price
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • false
Really happy with the whole process
Feefo
  • true
  • true
  • true
  • true
  • false

Friendly and informative staff . Clean and well maintained units

Professional staff . I was informed of all relevant charges . No hidden charges
Google
  • true
  • true
  • true
  • true
  • false
Google
  • true
  • true
  • true
  • true
  • false
Google
  • true
  • true
  • true
  • true
  • false
Much better than Big Yellow. But the fee is increasing gradually despite the original promise.
Google
  • true
  • true
  • true
  • true
  • false
Google
  • true
  • true
  • true
  • true
  • false
Google
  • true
  • true
  • true
  • true
  • false
Google
  • true
  • true
  • true
  • true
  • false
Google
  • true
  • true
  • true
  • true
  • false
Looks good plenty parking and space for vehicle movement
Google
  • true
  • true
  • true
  • true
  • false
Cheap
Google
  • true
  • true
  • true
  • true
  • false
Google
  • true
  • true
  • true
  • true
  • false
Good
Google
  • true
  • true
  • true
  • true
  • false
Google
  • true
  • true
  • true
  • true
  • false
Good
Google
  • true
  • true
  • true
  • true
  • false
Convenient location. Nice friendly staff.
Google
  • true
  • true
  • true
  • true
  • false
Nice space for storage. Parking is limited.
Google
  • true
  • true
  • true
  • true
  • false
(Translated by Google) Ok.

(Original)
Ok.
Google
  • true
  • true
  • true
  • true
  • false
Google
  • true
  • true
  • true
  • true
  • false
Feefo
  • true
  • true
  • true
  • false
  • false
I booked a storage unit online, and was given a quote and asked to attend the site on the day by the staff member to sign a contract and set up payment. However when arrived on the day as asked, staff stated that they could not find my booking and that even though I had booked the unit, having shown them the email of the booking and quote. The staff member stated they could no longer give me the quoted price and stated it would be at least £60 extra a month
Sophie Klem
Hello, thank you for taking the time to give us your feedback. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly. 10/26/2020 9:11:01 AM
Google
  • true
  • true
  • true
  • false
  • false
Google
  • true
  • true
  • true
  • false
  • false
Google
  • true
  • true
  • true
  • false
  • false
Google
  • true
  • true
  • true
  • false
  • false
As usual can be expensive
Google
  • true
  • true
  • true
  • false
  • false
Not bad
Google
  • true
  • true
  • true
  • false
  • false
Google
  • true
  • true
  • true
  • false
  • false
Google
  • true
  • true
  • true
  • false
  • false
Google
  • true
  • true
  • true
  • false
  • false
To store unused items
Google
  • true
  • true
  • false
  • false
  • false
This place is easy enough to access and staff are relatively helpful.

However: you are forced to pay £15 for a unique lock that they then refuse to refund if you move out. You can't use your own lock.

You are also forced to pay a monthly insurance which isn't covered by your monthly storage fee! What a joke! My insurance cost more than the monthly storage fee, and in the end if wasn't financially worthwhile to store my stuff so I removed it.

When I emailed asking to speak to head office about these things, I was ignored.
Google
  • true
  • false
  • false
  • false
  • false
Units Shouldn't close at 17:00 pm on 31/12/2020, I have Business am struggling now, Even no notice for closure.!!!!
Anonymous
Feefo
  • true
  • false
  • false
  • false
  • false
Nor friendly and unhelpful staff
Sophie Klem
Hi. We are very sorry to hear you didn't have a positive experience at Shurgard. We would like to look into this in more detail for you. Please send your customer ID and phone number to info@shurgard.co.uk so we can get in touch and help you. 12/29/2020 11:43:38 PM
Google
  • true
  • false
  • false
  • false
  • false
The whole place is dirty. Came back (after leaving my furniture in there for nearly 6 + months) to mouse droppings all over my stuff for my new place. Disgusting. I didnt expect there to be mice at a brand new storage unit. especially since I was on the second floor. Most of my furniture now has to be professionally cleaned. Not happy AT ALL.
Google
  • true
  • false
  • false
  • false
  • false
Scammers. Avoid at all costs. Used the storage unit on promo that they had but was told I had to pay total upfront excluding promo as I would get a refund for the rest. Paid 200 for 2 weeks still waiting for my refund!!!!!!!! Emailed and called several times but keep getting ignored....
Google
  • true
  • false
  • false
  • false
  • false
Google
  • true
  • false
  • false
  • false
  • false
terrible, locked out, had a break in, mice and moth infestation. I use this for my business and my stock is now covered in mouse droppings. The worse storage company
Google
  • true
  • false
  • false
  • false
  • false
I was one of the first customers to move in here and it was brand new and swanky. Now its just dirty with old food lying around and rude non caring staff. I moved out and still have not received a refund. No head office number to complain. Shurgard is NOT recommended at all. Pathetic company.
Google
  • true
  • false
  • false
  • false
  • false
Very bad
Google
  • true
  • false
  • false
  • false
  • false
The facility itself is great. The staff are something else. They love to overcharge and contact their customers for irrelevant bs. The staff are rude and have no customer service skills.
Google
  • true
  • false
  • false
  • false
  • false
Google
  • true
  • false
  • false
  • false
  • false
Dirty and expensive bad deal.
Google
  • true
  • false
  • false
  • false
  • false
Google
  • true
  • false
  • false
  • false
  • false
Google
  • true
  • false
  • false
  • false
  • false
Poor
* Promotion conditions.
Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
Feefo Gold Trusted Merchant  Member of SSAUK
facebooktwitteryoutubepinterestlinkedin
Self-storage in the UK
About self-storage
Packing materials
About Shurgard Investor relations   Careers at Shurgard   Contact us   Covid-19 update