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Shurgard Romford customer reviews

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Customer reviews

Date
Rating
Feedback
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Very helpful and affordable price
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Very Straight forward and easy. A complete pleasure.
Anonymous
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I have had an exceptional service from the start. Great advice and great customer service. The units are really clean and value for money.
Anonymous
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Great service

Everyone I spoke to was very helpful.
Anonymous
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Average

Parking provision is poor given size of facility and only 1 lift working for most of a Saturday
Ann D.
Hello, thank you for taking the time to give us your feedback. We're sorry to read there were difficulties with the lift and apologise for any inconvenience this may have caused. We will share your feedback with our store and facility management team. 3/10/2018 12:08:07
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very nice staff
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Because of the quick and nice service. Yes I will recommend and buy again from them
Anonymous
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The cover staff from Deptford very helpful on my move in day and answered all my questions etc and took time to go through everything. However, unit wasn't clean.
Ann D.
Hello, thank you for your positive feedback on our store staff. We are surprised to read your comments on the cleanliness of your storage unit as our staff takes pride in looking after their facilities, maintaining them to very high standards. We will however focus on the matter and thank you for sharing your concerns. 27/08/2018 6:56:29
Anonymous
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I meant 5 not 1 star

I meant 5 stars not 1 but the page flipped
Ann D.
Dear customer, thank you for your review. You can change the number of stars into 5 by clicking in link in the email. 22/08/2018 7:38:06
Anonymous
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Excellent customer service
Anonymous
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Helpful. Nearby

Yes and yes. Nearby , helpful staff, suitable area.
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Very helpful and knowledgeable staff who go above and beyond to help their

Would recommend this storage facility to anyone who is looking, clean throughout and staff friendly, knowledgeable and very helpful
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Quality service

The guys are really professional, helping and polite. The whole store place is safe and secure with affordable prices.
Anonymous
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Service received from the team at the Romford branch was excellent. Very welcoming, informative and polite.
Great chaps!
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Excellent service
Anonymous
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the two young men on duty were very helpful
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Had the best customer services with a smile and profecional attitude.

Thank you to Hussain for all support in a short notice for accommodating me with best deal .

And also thank you Amy for her best smile and for her professionalism.

And Rory thanks for changing my contract at the last minute when I need it on that day .
Anonymous
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Unhappy customer

For you to inform your customers from the beginning they are unable to move out onna selected date and they must purchase a lock from yourselves to lock there storage unit.

I was quiet unhappy when I got down to the storage unit, (being 9months pregnant also) to find this information out as I asked more than once the items of documentation I mentioned is that enough is anything else required of myself to get into my storage unit.
Ann D.
Hello, thank you for taking the time to give us your feedback. At Shurgard we take protection seriously. That's why all storage units require a secure cylinder lock which can be purchased in the store. The lock is also unique - so you are the only person with access to your storage unit. Sorry to hear you weren’t informed of this.\nThere is a two week notice period for cancelling your contract with Shurgard. The notice must contain your name, your unit number and the date of cancellation. Thank you for your understanding and for choosing Shurgard.
14/05/2018 6:45:23
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Exceptional Service!

The staff were very friendly and detailed in explaining service offered and costs. Very professional and helpful! Would highly recommend.
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Really good would recommend

Everyone I dealt with was really helpful at all times
Anonymous
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Easy to book storage, easy access from the car park. Helpful staff. Clean facilities.
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Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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