Reviews of Shurgard Romford

Covid-19 update: Our stores are open. Contactless rental remains possible. More info on our protective measures »

✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
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  5. Shurgard Romford customer reviews
Self-Storage at Shurgard Romford
Storage units from €1 for the first month's rent. No minimum stay.

Shurgard Romford customer reviews

3 Rush Green Road Romford RM7 0PT
0170 893 3900
Closed now
Location of Shurgard Romford

CUSTOMER REVIEWS

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  • "half"
(4.7) based on 350 reviews
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Platform
Rating
Feedback
Google
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Have received excellent service from this site - well managed and staff very helpful. Would recommend very highly to anyone who wants storage. Site well managed and very clean and tidy. Thank you to all the staff.
Anonymous
Feefo
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Excellent service

Excellent service and a very straightforward set up.
Anonymous
Feefo
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Great staff warm welcome and very helpful can't ask for more
Google
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Excellent customer service and good price unit
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Fantastic service by Rute, super professional and efficient...in and out in less than 20 minutes with no trouble.
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Very helpful advice from Flo who explained very clearly the self storage process and procedures. Much appreciated. Thank you.
Google
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Rute was very helpful - she even went and measured the dimensions of the space for us. Easy to sign up. Locker was very clean.
Google
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RUTE was so helpful on booking and talked me through all the processes. She was so professional and also just lovely. I have never used storage before and she answered all my questions. I would recommend Park Royal Shurgard so far and if the actual storage experience is as good as my first encounters it is well deserving of 5 star. Thanks Rute you are ⭐️ ⭐️⭐️⭐️⭐️!
Google
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Very helpful at the beginning and end of the rent.
Google
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Great expérience with Flo !
Google
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Flo was super helpful in helping me pick my storage unit today. She took her time to explain everything thoroughly to me. There was really bad traffic on the way and I arrived late but she was super flexible and was able to work around this.
Google
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Were approached by Flo who was extremely helpful.
Google
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Very good customer from Flo at Shurguard Alperton. Booked in for appointment same day, quick and easy registration at the storage. Explained everything in detail. Professional and kind. Highly recommended.
Feefo
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I already had a storage unit and requested one on the ground floor instead. Staff were extremely helpful and fast in helping.
Very impressed. Everyone is really helpful and friendly too
Google
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Rute was so helpful, I haven’t been to the unit yet, but was so impressed with the efficiency of the call, and have.booked the unit over the phone , would totally recommend the service so far
Google
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Rute was super helpful and made everything very very!!!!! 5 stars just for her!!!!!
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Anonymous
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Definitely well pleased easy access
Anonymous
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Great service from Terry

Terry was absolutely brilliant and really helpful.
Google
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The service received from Flo was fantastic…. Super friendly and pleasant.
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Excellent service from Jerome.
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Great customer experience, super friendly and helpful. Storage costs are really reasonable which is great!
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Feefo
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Nice and easy to hire

Good value for money
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Rute was a delight ! And incredibly professional. It was a pleasure.
Google
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Anonymous
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Very friendly and professional service i received at your Romford Store, would definitely recommend to friend.
Google
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Excellent customer service. Very helpful and friendly.
Google
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I had a great experience with Ahmad when I booked my storage at the Park Royal. He made me pleasant welcome and showed us around. Very friendly guy pleased with this service.
Anonymous
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Great Service

Terry was very helpful, from paperwork to showing us to the unit. Explained everything clearly.
Google
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Shurgard doesn't stop impressing me! Recently I had yet another pleasant experience I must share: I unfortunately didn't have internet on my phone and needed it for directions back home. Flo-the store manager helped by tethering her personal phone's internet. That was really not something I expected but I'm truly thankful for her kind heartedness. I feel really fortunate to have found such great client care, attention and at a great price with Shurgard.
Google
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Flo was really helpful today.. got me the right size for the best price. Thank you!
Google
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This is the first time I've needed a storage container. I shopped around and got quotes from a numerous companies.
Shurgard was one of the last ones I tried.
Let me tell you.....
I'm so glad I did. Not only do they go above and beyond to help you. They are by far the most reasonably priced. I spoke with a lovely lady called flo who was extremely helpful. "Thank you again flo"
Save yourself time and money go straight to Shurgard if you're looking for great customer service and a clean secure storage unit. At a great price...
Google
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Very helpful and efficient experience, which was why I decided to go with Shurgard. Highly recomend!
Anonymous
Feefo
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I had great customer service at Shurgard self-storage staff were kind and I will highly recommend
Feefo
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Quick, easy, and dependable with great customer service

Great customer service, really friendly and welcoming. Made sure I understood all options available to me. And gave me a tour around the unit to find the right storage and location for me. Got my storage unit in about 20 mins. Would highly recommend Shurgard
Google
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Shurguard is amazing, good pricing, safe and secure. The staff are very professional and extremely helpful.. Especially Rute.
I would recommend most definitely..
Google
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The store manager Flo, is polite, friendly and very helpful. She helped me choose the right unit and explained everything professionally.
Google
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I’ve been a Shurgard customer for many years and the service along with their storage facilities are outstanding. One of the main reasons I am still a customer is their customer service. Staffs go above and beyond to help when sorting out a problem. Recently I’ve faced an admin issue and contacted Flo the store manager, she was very professional, helpful and sorted the issue first hand.
Google
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Easy system and very efficient. Fully transparent. Flo was very helpful setting the contract.
Google
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Anonymous
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Good reception.
Feefo
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Fantastic facility and very friendly and helpful staff

Terry was very helpful and professional. he walked me through the facility showing the various storage units available and other facilities. a credit to your firm ;-)
Google
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Really nice person and really helpful
Google
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Have been using this storage facility for many years and their service and units are excellent. Customer service is also excellent. Recently I have been in contact with Rute sorting some admin details and she has been fantastic. Rute is always very helpful, professional and very quick to respond to any queries.
Feefo
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The personal were really kind and helpful
Feefo
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It is straight forward and Terry explained everything to us during our visit.
I am happy with the rate of service rendered during my visit.
Google
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Lots of storage size options, very simple process. And Rute, a customer service queen, making the whole thing a breeze!
Feefo
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Simple to Use.
Anonymous
Feefo
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Smooth process from initial contact to moving in! Thank you Terry, Benil and Agnes. Would definitely recommend.
Google
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Amazing service from Flo. A true professional and the only reason I am still your customer..
Feefo
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Straight forward when choosing and arranging storage. Staff processed my order and was shown where the unit was and lock facility.
Google
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Rute was very helpful and made the whole process of moving super easy!
Google
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Rute was super helpful when we needed to upgrade our storage space. I have been with Shurguard for a few years now because it’s a safe place to leave my items.
Google
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Very efficient, spoke to Rute, who was very helpful and friendly
Google
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Feefo
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Easy access and good facilities.

Secured and clean facility. Easy access to the units. Good location.
Feefo
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Pleased I chose Shurgard

Good customer service and facility. Terry was very helpful and friendly, showed us different unit sizes to help us choose, he was very knowledgeable and explained all the details clearly. I would definitely recommend Shurgard for storage.
Google
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Rang to get same day storage facility. Female staff member extremely helpful in deciding size required and offered flexibility re changing size if needed. Explained re insurance and rolling contract. £1 for first month. Great service 👍
Feefo
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Place is(in a good way) like Fort Knox staff good place very clean

All very good. Staff very professional
Feefo
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Very helpful could not fault service excellent would recommend
Google
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Thank you Rute your help was excellent.
Anonymous
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Have never used storage before, all very professional and everything went very smoothly, would definitely use them again, good price too!
Feefo
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Excellent service and easy access
Google
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Amazing customer service. Amazing agent. Highly recommend. She made the whole booking process so easy. Highly recommend shurguard!
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Great information and great prices given to by Adrian.
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Great and helpful advice from the team of Shurgard, I was very delighted with the service I received, plus the staff were very cheerful and friendly. Thanks again.
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The organisation I am representing has been renting a unit here for the last week or so. The facilities are great, and I cannot speak more highly of the staff. Two ladies working on the front desk on Tuesday kept the place secure, clean, and were extremely helpful with any questions I needed asking, even offering to help with a delivery to the unit. Thanks to them, I unreservedly recommend Shurgard at Alperton to anyone seeking a storage solution.
Google
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Staff where very friendly and professional couldn’t asked for a better
Service.
Feefo
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Not sure what to put here. I would expect this question if I gave only one star, because that would indicate I was unhappy with something. I am not, and Shurguard did everything right. I cannot fault the service or the staff.
Google
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Flo was extremely helpful.
Google
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Amazing! Really friendly
Google
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I have had the pleasure of this customer service assistant now known to me as Rute, this person couldn’t have been more helpful, at the office all social distancing we’re adhered to, on the telephone was incredibly patient in assisting me, some companies advisors could take a leaf out of this persons book, and is a credit to Shurgard. 5* service, THANK YOU.

Mr Browne
Google
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Great value for money considering typical London storage prices. Clean and secure storage. We left our unit loaded with stuff for a year while out of the country and came back to find it in perfect condition. Easy to access units via lift and plenty of parking. Flo, the store manager, was quick, efficient and very helpful when it came time to end our contract. Would definitely recommend Shurgard Alperton Park Royal!
Feefo
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Fantastic service

Amazing staff on site and on the phone very helpful and supportive when I needed it. Great prices and the high level of security is really settling knowing my stuff is safe.
Google
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Very polite and helpful
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Flo was very friendly and helpful, really great customer service.
Google
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The people working here are extremely friendly, polite and made my visit as seamless and easy as possible. They are extremely professional, explained everything clearly and Brad even showed me to my storage unit. The prices are also very reasonable in comparison to the competition.The unit itself was clean and there's trollies to help you put your things in storage. The customer service from Brad was excellent and I could not recommend the company more.Thank you!
Google
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Thanks for the quick service Adrian.
Google
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Very efficient, quick and get things sorted . Very easy to organise and has a lot of space , with easy access.
Google
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Rute was really helpful despite the obvious Covid restrictions!
Google
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Google
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Brad was very helpful when I was booking my storage. Very informative and helped me understand the payment information throughout. Even applied the £1 for the first month deal which means my 4 weeks (if not extended) will only cost me £1 + £15 admin fee + £12 insurance, which was considerably better than the obscured prices of £116 for the month by other companies! Very pleased. I should also note for their locked you require a specific cylinder lock which I was luckily able to borrow from a friend who had used them previously, this would be an extra cost for any first time customers but I don’t think it’s too expensive.
Google
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Brad was very knowledgeable and helpful starting from the phone call and making the appointment then to seeing him at the store. I asked if I could be accompanied to view the rooms and eventhough they were very busy in the office,he took me around and was very patient and helpful. I am definetly signing with the company !
Google
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Amazing customer experience
With Rute
Google
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Great experiance, best price very clear with information the agent i dealt with was rute.
Google
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Excellent response times - many thanks Adrian.
Anonymous
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Simple

Simple and easy. I can't remember the guys name on the phone but he was excellent.
Google
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I used it Shurgard in 2009. It was very good experience with them and I'm using them again. Very friendly staff, which I spoken to and offer me very good affordable unit.
Google
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Feefo
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Hussain is Brilliant!

Everything turned out to be most positive experience dealing with a company I have had during this virus since March 2020
Feefo
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Shurgard, safe and secure!

I'm afraid I've forgotten the young man's name that I had my appointment with, but he was very polite and patient, he showed me how and where I was to use my security code, the floor my locker was on and directions of where to go, well, everything I needed to know really! I'm happy to be using Shurgard, knowing my belongings are safe and secure.
Google
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The staff in Alperton were super helpful in my moving transition. I have never used storage before, Flo made it very simple and easy for me. Staff are very helpful.
Google
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Thanks Flo! Great customer service!
Google
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Great customer service. Quick response to queries. Flexible and accommodating.
Google
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Incredible staff in helping us out. A special shout to Rute, who works at this branch, who has made the transition from house to house incredibly easy. Incredibly patient with me and my other half. Overall, all staff there are friendly and patient.
Google
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Very helpful service from Flo who I spoke to on the phone. She was able to give me lots of options on the storage that I required. Very happy with the service.

Thanks
Anonymous
Feefo
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Feel Confident & Safe at Shurgard Romford

A good experience in setting up my storage space. All safety measures were in place and I felt it was a safe environment to be in. Prices and special offers are great.
Google
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The staff was really helpful amd answered every question i asked in a very pokite and professional way. Really helpful. The lady gave me advice and helped me to get the right size storage i neded . Many thanks to Flo for everything.
Google
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Thanks Flo for helping me with my new contract!
Feefo
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The customer advisor was helpful by making sure I complete the paper work, as well as instructions on how to gain access into my storage unit.
Feefo
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Quick and easy helpful staff

Yes definitely they are good value for money very helpful on the phone
Google
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Easy access, long access hours and friendly staff.
Google
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Google
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Great and very fast service. Within minutes I already had access to my unit.
Feefo
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Very friendly and helpful

Very friendly and helpful staff
Anonymous
Feefo
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Very straight forward and helpful.
Anonymous
Feefo
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Friendly service

Friendly and very helpful. Polite with good customer service care and skills . Thanks
Google
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Amazing service by vishal
Google
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Excellent staff and service! Highly recommend:)
Google
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Great service by Flo. She understood what I wanted and gave me the service and unit I was looking for. Thanks again Flo!
Google
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Google
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I went in today to buy some boxes and I have received the best service from Flo! Would definitely recommend this company and I am planning to come back to rent some space in the near future!
Google
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Very easy to rent the unit and a very good price. Great after sales service from Flo, the store manager, too.
Google
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Polite, efficient and helpful
Google
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Flo is fantastic and resolved my query well.
Google
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The team is extremely professional, great help and ready to clarify any questions at any time . Thank you so much , I really appreciate .

Kind regards
Isabel V .
Google
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Appreciate all the help provide by Flo, she is very understanding and there when help is needed. Making the whole Shurgard experience smooth and easygoing. Highly recommended.
Google
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Flo was brilliant to deal with via email... she was understanding and got me a great result! Highly recommend Flo...
Google
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Google
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Flo was very helpful in my enquires and managing the closing down of my account and storage until on the 5th November 2020. I would recommend the service that Shurgard Park Royal offer as a service was both reliable and professional. With out question I found recommend them to friends In the future.
Google
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I found the team at this location of Shurgard, Adrian in particular, to be extremely helpful, efficient, and responsive to all my email enquiries. From all the storage providers I researched, Shurgard's offer was also the most cost efficient.
Google
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Google
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Great service Adrian was fantastic what a great guy what a great services I recommend him to be manager
Google
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The service Adrian provided was first class. He was so helpful and patient in explaining how Shurgard could assist in providing storage and retaining a promotional price for me. Adrian also calculated how much space I would need if I stored my house contents & provided useful tips. He took the stress out of a potentially difficult situation and expressed empathy for my current housing situation. I am so glad and relieved I spoke to someone as clear and heloful as Adrian. I would recommend his calm and reassuring guidance to anybody thinking of using storage space - you can't beat personal service in a crisis !
Google
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Very good self storage. Good opening times, easy access by car, safe. Expensive, but works.
Feefo
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very professional
Google
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Flo went above and beyond to deliver outstanding customer service. A great employee and credit to Shurguard. Thank you very much!
Anonymous
Feefo
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Very helpful - thanks!
Google
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Very good Service. Adrian was very helpful!!!
Feefo
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Happy with the service so far!

Agnes at the Rush Green branch was helpful and knowledgeable, patient with showing me the different unit sizes and discussing various associated costs. Many thanks.
Google
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Fantastic service, Flo provided me with all the information very clearly and concisely.
Google
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Flo was very helpful and answered all.of.my queries which put my mind at ease.

Kind regards

Marise
Google
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The service at Shurgard Storage was the best from Adrian. Very good communication with him. Very helpful. Thank you.
Google
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Amazing service by vishal
Google
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Amazing service by vishal and the team
Google
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Thanks, Flo! You are the best!!!
Google
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Anonymous
Feefo
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Excellent

Agnes is very good staff for Shurgard Romford and very helpful.
Storage place is clean and pleasant.
Feefo
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Fantastic

Fantastic experience
Feefo
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This is the 2nd time of returning I wouldn't go anywhere else, great prices to suit your needs, units also to fit your needs, staff are good to trustworthy and very througher, knowledgeable to, always give you best deal give them a call Shurgurd at the Romford Branch, I would totally recommend them.
Google
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Google
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Dealt with Mandy today who was extremely helpful. Was very quick and easy to get everything booked
Google
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Thanks for helping me Flo!
Anonymous
Feefo
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Very friendly .Very helpful good attention to detail
Google
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Amazing service by Vishal
Google
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Easy process! Very helpful and accommodating. Flo was very helpful
Google
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Amazing service by vishal and adrian
Google
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I was really satisfied with the service of Kareem in Shurgard Alperton from day one to present . For real all staffs were nice. But Kareem was always supportive to any questions I have in mind to make the most of my stay with Shurgard. I am just a simple and ordinary person whose stuffs were not that expensive but he made me feel that no matter what my stuffs maybe they’re still valuable to Shurgard that they need to protect. He was always patient with any queries I have . I have never regretted to trust Shurgard with Kareem always there for his clients peace of mind . Some situations may not be that perfect but with someone you can count on when problem arises will be more than enough . Thank you staffs of Shurgard Alperton and to you Kareem . 👍👍👍👏👏👏
Google
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Google
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Many thanks to Mandy/Mena and Adrian Helpful and very friendly and straight to the point. Dealt with my query quickly and without BS :)
Anonymous
Feefo
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Good, dry and clean storage, staff friendly and helpful also
Anonymous
Feefo
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Happy with place

Good job happy with this place
Google
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Feefo
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I have been using shugard for a week now
I must say they have great facilities and staff are very helpful 😀
Prices are reasonable and only £1 for the first month for new customers when you join
The room size was perfect and spacious
And perfect location for me as it's around the corner from home
Plenty of parking spaces available!
Keep up the great customer service skills!😀

Thank you

Mariha
Feefo
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Very professional and helpful service. Social distancing fully observed

Recommended. Very clear and helpful service and advise
Google
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Decent price, always available and has a car park.
Google
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Went to buy some boxes and bubble wrap for sending some boxes abroad, Great prices and offers, Mandy was extremely helpful.
Google
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Excellent experience, Mandy and Adrian were so polite and kind and really helped me understand the full service and quality of the product I was purchasing. I might take a day off work just to come back here, this is what dreams are made of.
Google
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Amazing service by Vishal, very friendly
Anonymous
Feefo
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Easy and simple to use.
Google
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Google
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Amazing service by vishal
Anonymous
Feefo
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Good place to store your belongings.
Google
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Amazing service by vishal. Great place to store goods
Google
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Amazing service, would highly recommend!
Google
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Amazing service by vishal
Google
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Google
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Amazing service by vishal
Google
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Great place to store goods and excellent service by the staff especially Vishal.
Feefo
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Quck & Easy

Rental process went well
Google
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Google
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Google
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Excellent customer service from start to finish. Karl and Vishal were extremely personable as well as another member of staff who I didn't get the name of. Prices are as simple as they said they would be. Many thanks.
Feefo
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Great Customer service skills

The Team were good and professional...they were also very helpful and patient with me,was happy with their services from phone call when I was asking for info etc they have great customer service skills
Google
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Easy and convenient process to register and great customer service from a gentleman named Kareem. Helpful and very informative.
Google
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Best management ever
Kareem is indeed expeditious efficient and courteous in his dealings
Makes Park Royal one of the best Shurgards

Aryeh Rotenberg
Google
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Been storing at Camden branch for years but needed more space. This branch is very clean and easy to access. Sam was very helpful and patient with me. Would not hesitate to recommend
Google
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We would like to say big Tanks to Ximena, who was very polite, friendly, professional with helping us today with storage at Shurgard: North Circular, Abbey Road. We definitely will advise our friends and relatives this self-storage.
Margarita and Stanislava
Google
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Ximena and Sam are just brilliant! Fast efficient service and a contrast to the service I recieved with one of your local competitors
Google
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Google
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excellent support from SAM
Google
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Kareem has been fantastic from the moment I booked. Helped me to find the best deal and advised me well on the size unit I needed. Really facilitated all of my needs. I will not hesitate to book a unit in this branch!
Google
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Fantastic service by staff here very professional they really know there stuff specially Mena she helped me by picking out some boxes the other day and a transfer enquiry I had today I definitely recommend this store to anyone looking for a professional service, storage and boxes!
Google
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Google
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I have been served by Mandy, who was very helpful and very polite, I wish all costumer service to be all as her.
Google
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STOP COMING IN STORAGE AND MAKING RESERVATIONS!! YOU SHOULD BE IN SELF ISOLATION!!!
Google
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Google
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i had a really good experience coming into shurguard yesterday got me and mates to get storage because of great service from ximena made us feel that this store was safe to store after some much problems from other self storage. thanks again ximena
Google
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I’ve had an incredible experience here. It’s a much better place for storage than Big Yellow. The lovely lady Ximena offered me an amazing service far beyond any I’ve had at any other establishment. Outstanding.
Google
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Google
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Good rate
Google
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Great place for storage, small to XL secure storage units. Easy access right off A406.
Google
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Excellent access
Google
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Google
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Brilliant service and competitive prices
Google
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Google
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Yes cool 👌👌👌👌
Google
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Google
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Reasonable prices and staff allways willing to help and answer any questions you may have and good location just next to A406
Google
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Convenient local with parking
Google
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Google
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Google
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Google
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Best
Google
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Good
Google
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Excellent service from Kareem. Brilliant place to store safely and flexible on timings.
Google
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Google
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Amazing customer service from all the staff. Mandy and the others keep up with the great work. 👍👍
Google
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Clean not really busy.
Google
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It was a great experience. The staff was very helpful.
Google
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Excellent, safe to rent, clean inside.
Google
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Google
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Google
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The Guy t reception great guy a all at this branch are really cool
Google
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Good option to store that extra stuff
Google
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Brand New unit which is very clean,and very well lite.
Staff are very friendly and nice.
Can enter units up to 11pm.
This company likes to be paid on time,but who can complain as the place is first class.
I've another unit from this company in gypsy corner,and I'm waiting for another special offer when they offer the units for 50% off.
Very easy to get to the unit from London on A40.
Wish all storage unit were this nice 10/10.
Google
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Google
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Exactly what I needed. Good size unit, very clean, secure and with adequate lighting.
Google
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Safe, friendly staff, clean (some lock ups not soo clean)
Google
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Clean and well run with very helpful staff.
Google
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Great staff and good deals for storage.
Google
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Google
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great service, good value, 10 foot ceiling gives heaps for room
Google
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Google
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Google
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Absolutely 5 star
Google
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Google
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The store features a wide range of packaging options!
Google
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Great storage store, easy to get too off the A406. Would recommend!
Google
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Google
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I have visited here recently and I was really impressed with the staff and how helpful they were. There is a huge selection of packing materials in the reception which is really useful when moving, but if you are unsure, the staff members will be happy to help.
Google
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Shurgard Self-Storage is ideally located with excellent parking facilities. The building is bright, modern and well lit.
Google
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Great place. Not easy to find for the first time though
Google
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The self-storage Alperton park royal is very clean and spacious with a variety of boxes and packaging supplies easily on display at the reception area. They sell boxes up to quite large sizes and they are all reasonably priced.
Google
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The lifts have easy disabled access and are wide so there is plenty of room for wheelchairs and large shopping items.
Google
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The young Guy running it was very professional. Also they are open late on a Sunday which is a great benefit
Google
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Google
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I could't recommend Shurgard Park Royal enough, the guys who work here are SO nice, they really looked after me and helped me out. Not only am I really pleased that I bought storage here but I am going to recommend to friends too. Also the security here is amazing if you need that. Very happy customer :) :) :)
Google
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This place is excellent as you can get access late in the evening and it is really well lit. It's a new building so I wouldn't worry about storing my stuff here.
Google
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Near the North Circular makes it easy to get to and it is an impressive brightly lit building, very noticeable and new looking.
Google
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Google
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Shurgard is just off the north circular road, not far from the A40 so it's very easy to get to. Impressive size, looks brand new and you get a feel of security with the gated entrance it has.
Google
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Great self-storage!
Easy access.
Very clean.
Bigger trolleys would be useful.
Google
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Had a good experience, Flo provided me with useful information before I could even ask, which shows openness and no hidden factors to just get one to sign up. Thank you
Feefo
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When I ordered the unit online I was sent an email stating I would receive a call within 24 hours. However that did not happened and after 24 hours I had to call Shurgard
Google
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Google
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Google
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Google
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The unit is nice and new, & very helpful staff available parking and off the main road.
Google
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Google
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Google
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Google
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Clean building. Very helpful staff
Google
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Google
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Google
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Much better than Big Yellow. But the fee is increasing gradually despite the original promise.
Google
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Google
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Google
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Google
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Google
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Looks good plenty parking and space for vehicle movement
Google
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Cheap
Google
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Google
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Good
Google
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Google
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Good
Google
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Convenient location. Nice friendly staff.
Google
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Nice space for storage. Parking is limited.
Google
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(Translated by Google) Ok.

(Original)
Ok.
Google
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Google
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Anonymous
Feefo
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I have my own insurance for my goods to be kept anywhere I have taken this proof in to Shurgard and have been told it’s not acceptable as the Shurgard address isn’t stated on my policy my insurance company confirmed my goods are insured anywhere including Shurgard But Shurgard still won’t accept this and are trying to make me pay for their insurance on top of the one I already have, my previous storage company accepted this so I can’t work out whilst Shurgard don’t it’s just another way of making the customer pay more money
Anonymous
Feefo
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Was disappointed that none of the deals where available to me as a returning customer.
Sophie Klem
Hello, thank you for taking the time to give us your feedback. The £1 special offer applies to the monthly rent of your storage unit and is available to new customers only. At Shurgard our on-site managers are available during office hours to answer any questions on pricing you may have. All available units and prices are also shown online, including our special offers. We strive to provide the best value and believe we are competitively priced. We hope you are having a positive storage experience and thank you for sharing your feedback. 6/3/2021 9:04:14 PM
Feefo
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I booked a storage unit online, and was given a quote and asked to attend the site on the day by the staff member to sign a contract and set up payment. However when arrived on the day as asked, staff stated that they could not find my booking and that even though I had booked the unit, having shown them the email of the booking and quote. The staff member stated they could no longer give me the quoted price and stated it would be at least £60 extra a month
Sophie Klem
Hello, thank you for taking the time to give us your feedback. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly. 10/26/2020 9:11:01 AM
Google
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Google
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Google
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Google
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As usual can be expensive
Google
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Not bad
Google
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Google
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Google
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Google
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To store unused items
Google
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This place is easy enough to access and staff are relatively helpful.

However: you are forced to pay £15 for a unique lock that they then refuse to refund if you move out. You can't use your own lock.

You are also forced to pay a monthly insurance which isn't covered by your monthly storage fee! What a joke! My insurance cost more than the monthly storage fee, and in the end if wasn't financially worthwhile to store my stuff so I removed it.

When I emailed asking to speak to head office about these things, I was ignored.
Google
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Units Shouldn't close at 17:00 pm on 31/12/2020, I have Business am struggling now, Even no notice for closure.!!!!
Anonymous
Feefo
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Nor friendly and unhelpful staff
Sophie Klem
Hi. We are very sorry to hear you didn't have a positive experience at Shurgard. We would like to look into this in more detail for you. Please send your customer ID and phone number to info@shurgard.co.uk so we can get in touch and help you. 12/29/2020 11:43:38 PM
Google
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The whole place is dirty. Came back (after leaving my furniture in there for nearly 6 + months) to mouse droppings all over my stuff for my new place. Disgusting. I didnt expect there to be mice at a brand new storage unit. especially since I was on the second floor. Most of my furniture now has to be professionally cleaned. Not happy AT ALL.
Google
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Scammers. Avoid at all costs. Used the storage unit on promo that they had but was told I had to pay total upfront excluding promo as I would get a refund for the rest. Paid 200 for 2 weeks still waiting for my refund!!!!!!!! Emailed and called several times but keep getting ignored....
Google
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Google
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terrible, locked out, had a break in, mice and moth infestation. I use this for my business and my stock is now covered in mouse droppings. The worse storage company
Google
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I was one of the first customers to move in here and it was brand new and swanky. Now its just dirty with old food lying around and rude non caring staff. I moved out and still have not received a refund. No head office number to complain. Shurgard is NOT recommended at all. Pathetic company.
Google
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Very bad
Google
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The facility itself is great. The staff are something else. They love to overcharge and contact their customers for irrelevant bs. The staff are rude and have no customer service skills.
Google
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Google
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Dirty and expensive bad deal.
Google
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Google
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Google
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Poor
* Promotion conditions.
Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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