Anonymous
20-09-2017
The guy who showed me round and helped me gave the best customer service that I have received in ages! Which is why they got my business.
Anonymous
19-09-2017
Great service
Very Easy introduction and instruction
Stuart Currie
19-09-2017
Very Easy introduction and instruction
Very simple rules and explained very good by staff.
Anonymous
07-09-2017
Slick professional service, new booking set up quickly and easily, facilities look great.
My Experience..
Valentine George
05-09-2017
- true
- true
- true
- false
- false
My Experience..
Great Site & better value for money than other storage companies.
Teething problems to begin with regarding the code to enter the storage area.
That's been resolved now.
A wee disappointed observing the dumping of rubbish at the rear of the site in the car park.
In any event I'm happy storing my belongings @Shurgard...
Ann D.
Hi! Nice to hear you are pleased with our self-storage services. Our staff takes pride in looking after their facilities, maintaining them to very high standards. We will definately focus on this concern. We hope you're having a positive storage experience at Shurgard and thank you for sharing your comments.
07-09-2017
could not have been more helpful
Anonymous
05-09-2017
could not have been more helpful
very patient in explain everything and don't mind you asking if not sure about anything
Safe clean facilities with friendly staff.
Anonymous
05-09-2017
- true
- true
- true
- true
- false
Safe clean facilities with friendly staff.
Explained access to the site, its facilities, safety and security. Gave good advice about the storage space to accommodate my items. However it was not previously made clear to me that I would not get a refund when I changed to a smaller unit.
In and out access is very poor
Robert Moss
04-09-2017
- true
- true
- false
- false
- false
In and out access is very poor
Building design is very poor
Doors are awkward to get through , corridors are too narrow , trolleys are too small and you have to put £1 coin in to use !
Big yellow storage is much better on all these points
Ann D.
Hi. We try to construct and organise our stores in a practical way to make sure our customers can easily access the premises and their storage unit. Our staff also takes pride in looking after their facilities, maintaining them to high standards. Customers indeed need to insert a coin to use a trolley to make sure people return it for other customers. Thanks for understanding!
05-09-2017
Anonymous
04-09-2017
Great customer service
Super storagr
Anonymous
04-09-2017
Super storagr
Very quick and easy to use service, staff very helpful and reassuring.
Thank you
Very good
Anonymous
22-08-2017
Very good
Very helpful staff explained everything I needed to know and everything was straight forward with no hassle or hidden charges.
Great service from start to finish, I would definitely recommend Shurgard!
Driss Ziani
21-08-2017
Great service from start to finish, I would definitely recommend Shurgard!
The call to book my storage and the service desk at romford was both exceptional!
Anonymous
21-08-2017
The team that was working was very helpful and the service was more than I expected
Happy with the way I was treated
Anonymous
11-08-2017
- true
- true
- true
- true
- false
Happy with the way I was treated
I would recommend shurgard. I was treated with respect and found the staff member very helpful on the day.
Short- Term Rental
Leslie Reid
09-08-2017
Short- Term Rental
Everything about the rental was explained thoroughly during the purchase process and the walk-through to our storage compartment. All our questions were answered in full and frankly to ensure that we were happy with what we were renting.
Anonymous
08-08-2017
The man I spoke to was very courteous and took the time to fully explain everything which was very much appreciated. I would higly recommend using this service.
Shurguard.....Shurfab !
Adrianne James
08-08-2017
Shurguard.....Shurfab !
So far a fantastic experience with Shurguard, excellent facilities (Rush Green brach), helpful and friendly staff, fab introductory £1 promotion offer.
Many thanks, keep up the good work !
Good sarvice
Ibraim Bello
16-07-2017
Good sarvice
Good sarvice
Claudiu Pop
16-07-2017
The best storage I ever used, friendly staff, secured and perfect for me. I love it and surly I will recommend to someone else.
Great Storage place and Great Service
Anonymous
13-07-2017
Great Storage place and Great Service
Excellent storage centre, there was 3 staff members on site very knowledgeable and eager to help and a service with a smile, which you don't get much of these days, will definitely recommend to family and friends. Really good prices in comparison to all the other storage companies around. Cant fault a thing... yet!!
Good price, good service and easy access to storage unit.
Nicole Felton
01-07-2017
Good price, good service and easy access to storage unit.
Really easy to set up and the staff were very helpful
Aremu Oladfe
08-06-2017
Yes
Elaine Reid
29-05-2017
The guys were very helpful and explained everything to me.
Prince Adegoke Adebambo Olubusi
08-05-2017
Good customer service with clean environment
Anonymous
08-05-2017
Friendly and helpful staff; quick completion of paperwork. Recommended.
Great Customer Service
Anonymous
08-05-2017
Great Customer Service
I came to 'move in' on the last day of April and my experience with the company is nothing short of great. The bearded gentleman who was in the office was working alone which was not nice but he was good to look at so not too much of an issue ;) He had various clients in all at once but he handled it like a champion each and every one of us was made to feel like we were number one and all our needs met and adhered to, the building is very well maintained clean and easy to use with the codes and trolleys provided. Car park a bit small but works fine with what's there. Will definitely be recommending Shurgard Romford to friends and family. Off to a good start and a good rapport with the Romford team.
Anonymous
19-04-2017
The staff where a pleasure to deal with, very helpful and nothing was a problem to see different size units etc. Easy to set up, along with ease of use and confidence with security of building.
Would 100% recommend to anyone.
First venture into storage
Anonymous
18-04-2017
- true
- true
- true
- true
- false
First venture into storage
First venture into storage - all aspects and questions professionally and pleasantly dealt with by staff. Using the very clean facility was simple only downside additional cost of insurance I thought excessive
Ronald Knight
18-04-2017
Gave good advice and spent time with me showing the facilities to help me make my mind up in my time not theirs
Good service from reception staff when starting the hire period.
Why have...
Anonymous
25-03-2017
- true
- true
- true
- true
- false
Good service from reception staff when starting the hire period.
Why have...
Good service from reception staff when starting the hire period.
Why have a triangular shape room? -who has triangular shaped boxes!! Seems a little bit unwise to have built a unit that shape. Staff were helpful when changing to a much more suitable unit.
There needs to be more trolleys. On our move day, a couple of other people were also there who'd taken all but one trolley. Our unloading would have been much easier if we'd have been able to have access to more trolleys
Excellent service by Shurgard Self Storage UK
Graham Dudley
28-02-2017
Excellent service by Shurgard Self Storage UK
Very good. Easily and quickly arranged.
Very good location and the service received from the staff was very profess...
Amos Olugbenga
01-02-2017
Very good location and the service received from the staff was very profess...
Very good location and the service received from the staff was very professional indeed.
