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Shurgard Putney customer reviews

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Customer reviews

Date
Rating
Feedback
Anonymous
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Pity about the phone call

The unit is fine and the location is convenient for us. The man who called me on Friday, however, was appallingly rude and had no customer skills and absolutely no sense at all.
Ann D.
Hello, thank you for taking the time to evaluate us. We will share your comments with the store team and hope you're having a positive storage experience at Shurgard. 4/12/2018 13:46:41
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Really easy sign up and affordable prices
Anonymous
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Excellent help and service with a smile nothing too much trouble

The storage units were safe and clean, access easy, staff efficient friendly helpful nothing was too much trouble . Excellent service
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I am very happy with this company .The prize is Iffordable and service is very nice.I will tell other people as well for this company.
Anonymous
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Very efficient and helpful service

We were very well looked after by the manager on duty who dealt with all our transactions with efficiency and flexibility
Anonymous
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I would love to give 5 stars as the service at the actual warehouse was very professional, efficient and helpful. However, booking the storage was not the case. I had to call several times, I was told I would be called back and when finally through to someone I was told I could not book because they could only reserve 15 days in advance and would call me back .....which they never did. I also booked using the promotion available at the time and was told that they could not guarantee the promotion due to the period required being longer than 15 days. This was not stated on the website.
However, the final person I spoke to on the phone was also helpful with my booking and dates needed.

Check in was very smooth. The warehouse lights were not working on my floor and my storage room was very far down a very dark hallway. I did not feel comfortable with this.
Ann D.
Hello, thank you for taking the time to give us your feedback. We're sorry to read you've experienced difficulties with booking your storage unit and weren't called back. If there is anything we can still do for you, please email your customer ID and phone number to info@shurgard.co.uk so we can look into this. We hope you're having a positive storage experience at Shurgard and thank you for sharing your comments.
8/05/2018 6:51:53
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Great service but more staff needed

More staff on a bank holiday when you can expect to be busy. The guy working there was fantastic but run off his feet!
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Swapped a small unit in Reading to a larger one in Putney.
Easy transfer of details and friendly service, especially as we live overseas so had to rely on friends moving the storage items. Paperwork and signatures all dealt with online.
Anonymous
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Polite, helpful and quick!

Polite, helpful and quick! And, yes
* Promotion conditions.
Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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