BEST PRICE. BEST SERVICE.
Call free 0800 368 0420  
Menu Menu close

Shurgard Putney customer reviews

  • true
  • true
  • true
  • true
  • true
Go back to the Shurgard Putney page

Customer reviews

  • true
  • true
  • true
  • true
  • true
44
4 reviews
  • true
  • true
  • true
  • true
  • false
33
3 reviews
  • true
  • true
  • true
  • false
  • false
11
1 review
  • true
  • true
  • false
  • false
  • false
11
1 review
  • true
  • false
  • false
  • false
  • false
0
0 reviews
Date
Rating
Feedback
Anonymous
  • true
  • true
  • true
  • true
  • true

Very efficient and helpful service

We were very well looked after by the manager on duty who dealt with all our transactions with efficiency and flexibility
Anonymous
  • true
  • true
  • true
  • false
  • false
I would love to give 5 stars as the service at the actual warehouse was very professional, efficient and helpful. However, booking the storage was not the case. I had to call several times, I was told I would be called back and when finally through to someone I was told I could not book because they could only reserve 15 days in advance and would call me back .....which they never did. I also booked using the promotion available at the time and was told that they could not guarantee the promotion due to the period required being longer than 15 days. This was not stated on the website.
However, the final person I spoke to on the phone was also helpful with my booking and dates needed.

Check in was very smooth. The warehouse lights were not working on my floor and my storage room was very far down a very dark hallway. I did not feel comfortable with this.
Ann D.
Hello, thank you for taking the time to give us your feedback. We're sorry to read you've experienced difficulties with booking your storage unit and weren't called back. If there is anything we can still do for you, please email your customer ID and phone number to info@shurgard.co.uk so we can look into this. We hope you're having a positive storage experience at Shurgard and thank you for sharing your comments.
8/05/2018 6:51:53
  • true
  • true
  • true
  • true
  • false

Great service but more staff needed

More staff on a bank holiday when you can expect to be busy. The guy working there was fantastic but run off his feet!
  • true
  • true
  • true
  • true
  • false
Swapped a small unit in Reading to a larger one in Putney.
Easy transfer of details and friendly service, especially as we live overseas so had to rely on friends moving the storage items. Paperwork and signatures all dealt with online.
Anonymous
  • true
  • true
  • true
  • true
  • true

Polite, helpful and quick!

Polite, helpful and quick! And, yes
  • true
  • true
  • true
  • true
  • true
Everything was spot on
Anonymous
  • true
  • true
  • true
  • true
  • true

Very happy with experience so far.

Jared and his colleagues were lovely and very helpful. They made the process easy which was much needed because moving can be a stressful experience at the best of times. I also like their location (Putney) because I can visit by foot/buses if I need to - whereas some storage locations require a car to reach them (which I do not have). The experience so far has been very good and it was particularly helpful to have access until 11pm when I first moved my belongings. Recommend.
Anonymous
  • true
  • true
  • false
  • false
  • false
The service was horrible! They had no locks to buy the man behind the desk had to go all the way to the storage room to get me a lock only to be told by the lady at the desk that she closed all the tills even though she clearly knew of the whole "matter"... the whole experience was horrible!
Ann D.
Hello, we are sorry to hear you didn't have a positive experience at Shurgard and could not be helped immediately. We will make sure to pass your feedback on to the team. Thank you again for choosing Shurgard.
8/08/2017 8:08:01
Anonymous
  • true
  • true
  • true
  • true
  • false

Very Efficient

Very efficient, everything straightforward. The team at Putney are very good
Feefo Gold Trusted Merchant  Member of SSAUK