Reviews of Shurgard Putney

Covid-19 update: Our staff are present during office hours but cannot admit customers to the shop area. Contactless rental remains possible. More info on our protective measures »

✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
FOR EVERY MOVE IN LIFE
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Self-Storage at Shurgard Putney
Storage units from €1 for the first month's rent. No minimum stay.

CUSTOMER REVIEWS

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(4.7) based on 159 reviews
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Platform
Rating
Feedback
Google
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The situation could not have easier thanks to the help of Gareth and Manuel. Clean shop, decent rates, and helpful staff, what more could you ask for.
Google
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I just want to start by saying I have looked around a lot for storage solutions and when I came across Shurgard it ended up being perfect. I recommend everyone use Shurgard. My interaction with Gareth and Manuel were memorable and they seem to be incredible team players and great ambassadors of the company. Great work!!!!!!!!
Google
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Best storage solution this side of the Mississippi! That's a joke cuz I used to live in America. Would definitely recommend to anyone in need
Google
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Wow, what can I say about this company. For starters, I was helped by Manuel and Gareth and they were incredible to work with. Very Friendly and helped me with everything I needed and more. Clean storage rooms and it is keep all of my possessions safe and sound.
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Helpful and easy. Just finished using these guys as our house move got delayed and we needed to extend our stay in storage longer than expected. Both Manuel and Gareth showed amazing flexibility. Something less to worry about during these hard times.
Will definitely recommend and use again if needed.
Google
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very good
Google
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I came to buy some boxes a few weeks back. The person who served me was very pleasant and helpful. I didn't grab his name, all I can say is that he had long hair. Thank you
Google
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Very good service from Gary and Miguel. Very quick and safe click and collect service setup.
Feefo
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Efficient staff, easy sign up process and good, clean, accessible storage units.
Google
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Please do that reference for Manuel Shurgard. “I kept my box with Shurgard for over 10 years without any contact yet when i wanted to move my belongings i was treated in a superbly personal way by Manuel. Nothing was too much bother, not even my being abroad. He recommended a great removal company, organised my key and code issues to ensure a seamless delivery; thanks Manuel and Shurgard!!!!!
Google
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Great service. Don’t know what I would have done without this. Thank you !
Google
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Helpful customer service from Manuel
Google
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The team at Shurgard Surbiton were incredibly friendly and helpful and took only a few minutes to help me get set up with a storage unit. Shout out to Hannah for all her help. Especially 10 minutes before closing on a Friday!
Google
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Came in to buy boxes a few days ago. They had a new click and collect system in place, so had to order over the phone. Got a text shortly after stating order was ready to collect. Good and prompt service. Thank you Manuel.
Google
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It was the first time we had used Shurgard - the whole process from beginning to end was well explained and straightforward. The staff were friendly and always very happy to provide help or advice when required. The premises and facilities were very clean and secure. Will certainly use them again if the need arises.
Google
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Manuel is also very helpful and a credit to your company. Would recommend.
Google
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Very helpful service from Hannah.
Google
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Google
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Been coming to the store for years now to buy packing boxes and the staff have always been pleasant to talk to. Gareth and Manwell were very nice to talk to today
Google
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Very happy. Thank you Manuel.
Google
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Google
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I came in to buy some boxes. Manuel and Stephen were both very helpful and I ended up buying more than I thought I needed, however all was used, nothing went to waste. True experts. Thank you.
Google
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I had used Shurgard before a year ago when I was moving and needed storage space so decided to use them again. I called to ask for a quote and was served by Manuel. Manuel was friendly, polite, gave me lots of helpful information and also made sure I got a good deal. I was very impressed and pleased with the service I received. I would definitely recommend Shurgard.
Google
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Very helpful from the boys in store. Manuel has been a delight and very helpful with my unit.
Google
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We have used Shurgard Surbiton as and when we need additional storage space for our business. We have always found the staff to be really helpful especially Manuel who has gone above and beyond to make our stay as easy as possible. Thank you.
Google
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Terrific storage unit. Super handy, easy, local, security is good, helpful staff. Well done guys!
Google
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Manuel’s service was very efficient. It was an ease to deal with him. I am a happy customer.
Google
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5 star service from Manuel. Its nice to see a company checking up on loyal customers.
Google
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Great service. Very easy process and secure. Thank you Gareth for all the guidance.
Google
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Came in today to buy boxes as I am moving to Ireland. Manuel and Gareth guided me in what I needed. I ended up buying nearly 100 boxes and it wouldn't fit in my Car, Manuel offered to drop them off for me as I live close to the store. Excellent service. Definition of going the extra mile. Thank you. Would recommed.
Google
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Gareth was very helpful
Google
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Came in a few days ago, not knowing what I would need to buy for our house move. Manuel was very helpful and showed me what I would need to help us pack. He have some really good deals. Thanks
Google
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Very helpful. Thank you Steven and Manuel.
Google
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Friendly service. Bought a moving pack of boxes. Manuel was very helpful. Thanks
Google
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Shurgard Surbiton Is very reasonably priced and easy to set up. Chris Smith went well above and beyond the call of duty to help me out. Cracking bloke and quality service from him. Would recommend to anyone.
Google
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Got some bubble rap and boxes from the office. Chris and Gareth were great help
Feefo
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Great service and value for money

Really helpful staff. Good vibe and experience
Google
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Google
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Thumbs up!!
Feefo
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Amazing service at the Putney branch

Lee was very helpful on the phone to set up a new account. Truly a professional who knew what he was talking about. Upon arrival, Steve was accommodating and informative. I'd highly recommend the Putney branch for storage.
Google
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Good service.
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Great customer service, purchased boxes from the ewell store, the Manager Gareth was extremely helpful and polite through out.
Google
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I've stored business items at Shurgard in Surbiton for several years now (I started with 10 sq ft and am now at 50) and I think it's a really excellent facility all round (it's also very convenient). The staff (in particular Gareth and Manuel) are simply fantastic and they literally couldn't be any more helpful; they really do go above and beyond and provide exemplary service. The site is always well maintained and very clean and the long opening hours make it a much more attractive offering than say Big Yellow, or others in the area. I don't post many reviews, but credit where credit is due - this really is an excellent storage offering.
Google
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Gareth was great.
Google
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Anonymous
Feefo
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Would not go anywhere else. First Class Customer Service, thank you.

Shurgard at Putney have been beyond helpful to us these past few weeks. We are very grateful for their efficiency and help. Kate
Google
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Came in to inquire about prices, Chris was really helpful and polite great service.
Google
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Booked a place for my daughter, really easy to do and a quick process.
Google
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Feefo
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friendly quick service
Google
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Fantastic service. Really helpful. Competitive prices. Thanks loads to Chris.
Google
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Very helpful and informative staff, made the whole experience easy, I would definitely recommend. Thank you to Chris with you’re amazing customer service!
Google
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We signed up based on a friend's recommendation. The staff are very friendly and helpful. It was easy to sign up straight away for immediate usage. As we were uncertain how long we needed the storage, we could pay monthly so there was no long-term commitment.
Google
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Great service with helpful friendly staff.
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Just have to say what a good experience I had in the office and the service I received from Manuel.
I came in to buy some boxes for my Mothers house move, with the potential need of some storage.
Manuel made the whole understanding of the process very straight forward and will madehave this move alittle less stressful for my mother.
I ended up reserving a 100sqft.
Thank you for your support.
Google
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Always good service from the people in the office.
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Absolutely fantastic service from all staff at Surbiton branch. Great storage unit. Highly recommend.
Google
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Easy to organise, great customer service.
Google
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Really helpful and informative. Thank you
Anonymous
Feefo
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Very helpful staff

Very helpful young lady on desk on arrival made everything very simple and easy to understand recommend highly
Google
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Chris & Miguel at Surbiton were truly professional, friendly & very helpful, it's refreshing to receive customer service like that, thank you.
Google
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Great Job by Kris in the office. Helped me with finding the correct size and made the process very easy. Would definitely recommend if friends or family need storage or boxes
Google
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Chris and his team in Surbiton are excellent. I was diagnosed with incurable cancer and have had to make some pretty speedy and unplanned decisions. They helped me sort out my unit straight away and I was able to exit without any issues or problems which I very much appreciated. I would recommend them Without question. Excellent service!
Google
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Very positive experience with both Chris and Manuel. Trustworthy place that you can feel comfortable working with.
Google
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Came into the store to buy some boxes for my travel to Canada and Manuel was very attentive to my request and helpful.
Google
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Google
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I stored in Epsom but Manuel at Surbiton helped me with my storage needs. He was helpful and made the experience very easy.

Would recommend. Thank you
Google
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When visiting this branch I was welcomed into the branch by a member of staff to which I can’t remember his name.

I started explaining what I needed to go into the storage and was advised what size storage was best for me.

The staff were friendly and happy to help me if I was stuck with anything.

I don’t use the storage now as I have moved house and wasn’t expensive to use for a couple of months.

I would refer people to use this branch for storage if they need somewhere to put there things.
Google
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Very helpful staff could not fault them one bit very polite and friendly easy to talk to
Google
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The attention paid to our requirements was outstanding and the storage space perfect for our requirements.
Chris was very professional and helpful.
Google
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Chris was extremely helpful. Excellent service and great customer focus

John
Google
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Went in to buy packing materials, the boys were very friendly. Manual offered a tour of the facility incase I ever needed storage. Would highly recommend.
Google
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Great Service. Friendly staff. Manuel and Shaun were ourstanding. Manuel was training 2 New memebers of staff and yet managed to be 100% on the ball. A true asset to Shurgard. Will recommend.
Google
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Great storage facility, very helpful friendly staff Shawn and Manuel. Have recommended to friends and family.
Google
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Extremely helpful staff
Google
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Very flexible with units. We recently have ours up and they were very good about it, returning the money wet had prepaid for the rest of the month. Facility is secure, clean, dry and easy to access.
Google
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Great value for money very helpful customer service
Google
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Helpful staff offering efficient service. Flexible storage.
Google
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My first time using Shugard Self Storage and I am impressed by the service I have received from this branch, especially assistance from Salvino. He presented to be polite informative and knowledgable in my communication with him.
Mrs A Koroma.
Google
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Very good staff
Google
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best rates I could find and the staff are pleasant and amenable. Will be using again.
Google
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Great facilities and great location. We received excellent service from Silvano and his team. Any issues (there weren't many!) were dealt with quickly and professionally. Silvano was very helpful and flexible when we needed to downgrade our container. Reasonable prices too. Will definitely use again.
Google
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Really friendly & helpful staff. Storage is what it is
Google
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Great service, brilliant storage solutions with all round access.
Google
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Cheaper than anywhere else. Good easy access and clean. You may struggle with parking at busy hours...
Google
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wide entrance doors, and passages inside are wide and clutter free, great for disabled access,
Highly recommend🤗
Google
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This store has easy access for those who are unable to use stairs, the doors look wide enough for those needing wheel chair assistance. The store front is clean, clear and very well signed so easy to locate.
Google
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You can find Shurgard Self-Storage on Portsmouth Road, Long Ditton, Surbiton. It's quite a long road, but if you look out for the Mini Cooper Garage, Shurgard Self-Storage are located just behind that. So you can't really miss it and you should be able to find and access it easily.
Google
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It's good that you can see the different size storage available in reception.
Google
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Very happy with the service. Friendly staff who were very helpful. Love the option of being able to click on the site before we went. I was able to see everything before actually going which put my mind at ease.
Google
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Recommended storage centre for whatever your needs, big or small. There are a good range of packaging supplies available.
Google
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It's great that the store gives you the option to look inside a variety of different storage units in a range of sizes, before you actually go there in person yourself.
Google
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I highly recommend your store to all my friends and family and would give you a 100% if I could do so I would give this overall rating, plus staff very helpful and very kind.
Google
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Very happy with the service and the facilities. And better price than many other companies.
Google
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Close to the train station and overlooking the Thames makes this a good location. Looks very secure. When I'm in the UK I would feel confident to store my things here.
Google
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This place is by the Thames and from the upper floor you can see the river, a good location. They make everything clear from the first visit and I can see I'd get the best deal for my needs. The building is well-lit, clean storage facilities with secure entrance and solid locks. I can see some places are cheaper but the standard there is lower too and less secure than Shurgard.
Google
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Clean and secure
Google
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It does what you need!
Google
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Convenient location, you’ll find this just after the Mini Garage on Portsmouth Road. Good choice of motors and very friendly staff!
Google
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Sort out the un user friendly lifts and carts and you get 5 stars
Google
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It's a big and impersonal building full of claustophobic, dimly lit coridoors. Clean and tidy.
Google
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Quite expensive
Google
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Easy access. Different sizes of storage
Google
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Good facilities and pleasant staff, let down by dodgy pricing practices. "First month for £1"? It doesn't happen. You have to pay for the key - they won't take it back - and insurance and when it's time to go, there's a 15 day cancellation period. It's a shame, I would have voted it higher but for that.
Google
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Harassed by two rude imbeciles on reception. Explained I’m exempt from wearing a mask, I was rudely asked to wait outside and questioned about my exemption (this is against the law and discrimination). The funniest part is the gentleman who was questioning me about my mask wasn’t even wearing his when I walked in. Took business elsewhere and reported this incident to head office. Irrational and bizarre treatment of a new customer.
Google
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Two lifts broken, and a notice telling you to use the left one, which was also broken wasted a couple of hours and three people's time. No one available to help at all. Not exactly gold standard help.
Google
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I absolutely would NOT recommend this storage as I had some of my belongings stolen from my unit - and no re-assurance from the store or even the head office that something would be done to increase security following the incident. I also know for a fact from the police themselves that other people have also been victim of theft from their unit in that branch, so my case was not an isolated one. If you want to keep your belongings safe then look for another storage place.
Google
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terrible service they didn't notice of canceal policy.
Google
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I am a business owner and like many business owners we use storage facilities
* i been one year on this particular branch and i can say i am shocked with the lack of empathy for a client that these people have
*After 6,30 you wont have power plugs in the building as they shut everything down so you can forget testing any equipment or anything by that matter even if you pay a bundle of money i personally spent £300 to bring two electricians to fix my equipment and had to pay even if my electricians could no fix anything dure to the lack of power Incredible to see that even after the soaring prices of fees that we pay and we will not be given not even a trash facility let alone powered plugs .
*Been charged extra £50 for cleaning costs without even being notified or for no reason for that matter.
*The manager of the facility is as friendly as a bottle of vinegar and had the guts to tell me in my face that i has not allowed to use their water facilities from the toilet because i has not paying for them.......
*My access code glitches all the time
*The size of the facility that you will get for top dollar is insanely small .
AVOID AT ALL COSTS
* Promotion conditions.
Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
Feefo Gold Trusted Merchant  Member of SSAUK