BEST PRICE. BEST SERVICE.
Call free 0800 368 0420  
Menu Menu close

Shurgard Putney customer reviews

  • true
  • true
  • true
  • true
  • false
Go back to the Shurgard Putney page

Customer reviews

  • true
  • true
  • true
  • true
  • true
44
4 reviews
  • true
  • true
  • true
  • true
  • false
33
3 reviews
  • true
  • true
  • true
  • false
  • false
0
0 reviews
  • true
  • true
  • false
  • false
  • false
11
1 review
  • true
  • false
  • false
  • false
  • false
11
1 review
Date
Rating
Feedback
  • true
  • true
  • true
  • true
  • false

Great service but more staff needed

More staff on a bank holiday when you can expect to be busy. The guy working there was fantastic but run off his feet!
  • true
  • true
  • true
  • true
  • false
Swapped a small unit in Reading to a larger one in Putney.
Easy transfer of details and friendly service, especially as we live overseas so had to rely on friends moving the storage items. Paperwork and signatures all dealt with online.
Anonymous
  • true
  • true
  • true
  • true
  • true

Polite, helpful and quick!

Polite, helpful and quick! And, yes
  • true
  • true
  • true
  • true
  • true
Everything was spot on
Anonymous
  • true
  • true
  • true
  • true
  • true

Very happy with experience so far.

Jared and his colleagues were lovely and very helpful. They made the process easy which was much needed because moving can be a stressful experience at the best of times. I also like their location (Putney) because I can visit by foot/buses if I need to - whereas some storage locations require a car to reach them (which I do not have). The experience so far has been very good and it was particularly helpful to have access until 11pm when I first moved my belongings. Recommend.
Anonymous
  • true
  • true
  • false
  • false
  • false
The service was horrible! They had no locks to buy the man behind the desk had to go all the way to the storage room to get me a lock only to be told by the lady at the desk that she closed all the tills even though she clearly knew of the whole "matter"... the whole experience was horrible!
Ann D.
Hello, we are sorry to hear you didn't have a positive experience at Shurgard and could not be helped immediately. We will make sure to pass your feedback on to the team. Thank you again for choosing Shurgard.
8/08/2017 8:08:01
Anonymous
  • true
  • true
  • true
  • true
  • false

Very Efficient

Very efficient, everything straightforward. The team at Putney are very good
Anonymous
  • true
  • false
  • false
  • false
  • false

Disappointing Exprience on Multiple Fromts

1) In the run up to securing the new storage space, service was very poor: it was impossible to get hold of the Putney branch and when I did I requested some information and was never called back.
2) on the Saturday I arrived at the branch I tried to get to the service desk area and knocked on the internal glass door which was locked; there was no sign whatsoever saying to use the front entrance and despite the fact the agents on the desk who were laughing and talking could have walked over to tell to go all the way back to the front, they ignored me. The later claimed they were on the phone.
3) The person who served me had no idea where the storage unit I was allocated was to be found (got confused by the number) and he explained he was from another branch
Overall not the best experience with Shurgard. Disappointing.
  • true
  • true
  • true
  • true
  • true
Staff could not have been nicer. Very professional. Very helpful.
Feefo Gold Trusted Merchant  Member of SSAUK