The service was horrible! They had no locks to buy the man behind the desk had to go all the way to the storage room to get me a lock only to be told by the lady at the desk that she closed all the tills even though she clearly knew of the whole "matter"... the whole experience was horrible!
Very efficient, everything straightforward. The team at Putney are very good
Disappointing Exprience on Multiple Fromts
1) In the run up to securing the new storage space, service was very poor: it was impossible to get hold of the Putney branch and when I did I requested some information and was never called back.
2) on the Saturday I arrived at the branch I tried to get to the service desk area and knocked on the internal glass door which was locked; there was no sign whatsoever saying to use the front entrance and despite the fact the agents on the desk who were laughing and talking could have walked over to tell to go all the way back to the front, they ignored me. The later claimed they were on the phone.
3) The person who served me had no idea where the storage unit I was allocated was to be found (got confused by the number) and he explained he was from another branch
Overall not the best experience with Shurgard. Disappointing.
Staff could not have been nicer. Very professional. Very helpful.
Excellent service by Shurgard Self-Storage
Very good and professional service at the Putney branch !! Thanks
A painless and straight forward transaction over the 'phone followed by an equally professional meeting and introduction the next day. What's not to like?
Brilliant service... Silvado at the Putney branch is the most helpful perso...
Brilliant service... Silvado at the Putney branch is the most helpful person I've met!
Friendly and helpful
Friendly helpful staff, we were able to get all our storage needs sorted within a matter of minutes. Takes the stress out of moving
Anytime i hear yhe wind blow it will whisper the name Shurgard
Really great service. Went through everything in detail.
both members of staff were very friendly and helpful providing us with the best solution to suit our needs and budget requirements. We were shown lots of different storage units until we found one that was suitable for us.
Such wonderful friendly and helpful staff
very helpful, prompt response and easy
The perfect choice for my storage
The service I received was excellent. I was greeted warmly and all my questions were answered. I was given all the information about the units and there was never any pressure. In addition I was provided with the right sized option and not one that was oversized or would cost more.
it's fine, efficient.
Perfect customer service
Very helpful stuff . Sort out my storage room very quickly and efficient. I can recommend this storage for everyone . Good prices and very good location .
Stephen was very helpful and friendly
Well worth checking out Shurgard for self-storage.
Quick to organise, but methodical and businesslike. Introductory offer - £1 for the first month - made it extremely attractive financially. The storage units are clean and accessible with the lifts and freely available trolleys.