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Shurgard Putney customer reviews

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Customer reviews

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Date
Rating
Feedback
Anonymous
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Very happy with experience so far.

Jared and his colleagues were lovely and very helpful. They made the process easy which was much needed because moving can be a stressful experience at the best of times. I also like their location (Putney) because I can visit by foot/buses if I need to - whereas some storage locations require a car to reach them (which I do not have). The experience so far has been very good and it was particularly helpful to have access until 11pm when I first moved my belongings. Recommend.
Anonymous
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The service was horrible! They had no locks to buy the man behind the desk had to go all the way to the storage room to get me a lock only to be told by the lady at the desk that she closed all the tills even though she clearly knew of the whole "matter"... the whole experience was horrible!
Ann D.
Hello, we are sorry to hear you didn't have a positive experience at Shurgard and could not be helped immediately. We will make sure to pass your feedback on to the team. Thank you again for choosing Shurgard. 08-08-2017
Anonymous
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Very Efficient

Very efficient, everything straightforward. The team at Putney are very good
Anonymous
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Disappointing Exprience on Multiple Fromts

1) In the run up to securing the new storage space, service was very poor: it was impossible to get hold of the Putney branch and when I did I requested some information and was never called back.
2) on the Saturday I arrived at the branch I tried to get to the service desk area and knocked on the internal glass door which was locked; there was no sign whatsoever saying to use the front entrance and despite the fact the agents on the desk who were laughing and talking could have walked over to tell to go all the way back to the front, they ignored me. The later claimed they were on the phone.
3) The person who served me had no idea where the storage unit I was allocated was to be found (got confused by the number) and he explained he was from another branch
Overall not the best experience with Shurgard. Disappointing.
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Staff could not have been nicer. Very professional. Very helpful.
Anonymous
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Excellent service by Shurgard Self-Storage

Very good and professional service at the Putney branch !! Thanks
Anonymous
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Most professional.

A painless and straight forward transaction over the 'phone followed by an equally professional meeting and introduction the next day. What's not to like?
Anonymous
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Brilliant service... Silvado at the Putney branch is the most helpful perso...

Brilliant service... Silvado at the Putney branch is the most helpful person I've met!
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Friendly and helpful

Friendly helpful staff, we were able to get all our storage needs sorted within a matter of minutes. Takes the stress out of moving
Feefo Gold Trusted Merchant  Member of SSAUK