BEST PRICE. BEST SERVICE.
Menu Menu close

Shurgard Norbury customer reviews

  • true
  • true
  • true
  • true
  • "half"
Go back to the Shurgard Norbury page

Customer reviews

Date
Rating
Feedback
  • true
  • true
  • true
  • true
  • true
Great service
Anonymous
  • true
  • true
  • true
  • true
  • true

Good experience

I had the best experience with Shurgard. Ramin assisted us from the time we checked in until checking out. Ramin is friendly and he accommodated to our needs. I will recommend Shurgard to my friends and family.
  • true
  • true
  • true
  • true
  • true
The service I received from the store manager (Eli) at the Norbury branch was very worm and helpful. he spent time to provide the right unit for my storage requirement. A very pleasant and helpful young man, thanks to him you have a happy customer so fur
Anonymous
  • true
  • false
  • false
  • false
  • false
Very rude receptionist called Eli, he kept giving me cheeky answers only because I've been there before. Not a single smile came out of his face through out the time I spent with him at the reception!
Ann D.
Hello, we are sorry to hear you didn't have a positive experience at Shurgard as many customers find our staff to be helpful and professional. We will make sure to pass your feedback on to the team. Thanks again for choosing Shurgard. 12/09/2018 6:50:02
Anonymous
  • true
  • true
  • false
  • false
  • false

Not as good as others I've used

Not as good as other storages I've used. It's not 24/7, they force you to buy a £14 lock that can't be used anywhere else. There's a very bad small on my floor. There are never any trolleys nearby and the trollies are dirty. Some of the staff are rude.
Ann D.
Hello, thank you for taking the time to give us your feedback. We are very sorry to hear you're not completely satisfied with our services. If there is anything we can do, please email your customer ID and phone number to info@shurgard.co.uk. We remain at your disposal. 12/09/2018 7:00:21
Anonymous
  • true
  • true
  • true
  • true
  • true
Great customer service
Anonymous
  • true
  • true
  • true
  • true
  • true
n/a
  • true
  • true
  • true
  • true
  • false

Great service at a reasonable price.

Great service and reasonable price. Helpful staff. Would definitely use again and recommend to others.
  • true
  • true
  • true
  • true
  • true
Very good customer service and professional
  • true
  • true
  • true
  • true
  • true
Very professional company
  • true
  • true
  • true
  • true
  • true
Service was fast and efficient, everything was explained well and I fully understood how the storage worked.
  • true
  • true
  • true
  • true
  • true
GREAT STAFF
  • true
  • true
  • true
  • true
  • true
Apart from £1advertisement which when you include insurance and the rest soon translates to £64....very good.
  • true
  • true
  • true
  • true
  • true
Good customer service
  • true
  • true
  • true
  • true
  • true

Michael was amazing

great experience had . . Michael , who showed me around and briefed me was genuinely one of the nicest people i've met!
* Promotion conditions.
Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
Feefo Gold Trusted Merchant  Member of SSAUK