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Shurgard Norbury customer reviews

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Customer reviews

Date
Rating
Feedback
Anonymous
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just started will give it time

staff was very polite and friendly. Straightforward process to book storage. Clean well kept premises
Anonymous
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Liers

Liers nothing else wasnt told of lock fee plus way to expensive for following months 1st month cheap to get cuatomers and lost 2weeks as joined middle of the mo th so didnt take to account the whole 30days or 31 days just 18days.
Ann D.
We are sorry to read you did not receive all the information on pricing you needed. Unlike many other storage providers, all available units and prices are shown online, including our special offers. The only extra costs new customers need to pay are a one-off administration fee and a unique sealed lock to your storage unit. Although all our stores are fully insured, you still need to get an insurance to cover your stored items. Our rental prices can’t include this because the cost depends on the value of your goods. You can find all the information on pricing on https://www.shurgard.co.uk/self-storage/why-shurgard/self-storage-prices. Our team remains at your disposal for any questions you may have. 4/29/2019 11:58:01 AM
Ur customer's services are ****!!!!nothing but bunch of liers and i will stand by my opinion!!!!!ur automatic reply doesnt do any good neither.
My advice to all new potentially new customers. Read a d ask all the fees before signing up. Yellow storege have better deals plus only 7days notice!!!! 4/30/2019 7:05:26 AM
Anonymous
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Fantastic service, good access!

Customer service in the branch was very good. Everything was explained and gaining access to my unit was easy and didn't take long at all. I was offered packing materials to buy which was helpful at the time!
Anonymous
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If it was much cheaper I would give five stars

The storage is very clean and all the other areas around it.
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Friendly and helpful staff
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Great service
Anonymous
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Good experience

I had the best experience with Shurgard. Ramin assisted us from the time we checked in until checking out. Ramin is friendly and he accommodated to our needs. I will recommend Shurgard to my friends and family.
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The service I received from the store manager (Eli) at the Norbury branch was very worm and helpful. he spent time to provide the right unit for my storage requirement. A very pleasant and helpful young man, thanks to him you have a happy customer so fur
Anonymous
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Very rude receptionist called Eli, he kept giving me cheeky answers only because I've been there before. Not a single smile came out of his face through out the time I spent with him at the reception!
Ann D.
Hello, we are sorry to hear you didn't have a positive experience at Shurgard as many customers find our staff to be helpful and professional. We will make sure to pass your feedback on to the team. Thanks again for choosing Shurgard. 9/12/2018 6:50:02 AM
Anonymous
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Not as good as others I've used

Not as good as other storages I've used. It's not 24/7, they force you to buy a £14 lock that can't be used anywhere else. There's a very bad small on my floor. There are never any trolleys nearby and the trollies are dirty. Some of the staff are rude.
Ann D.
Hello, thank you for taking the time to give us your feedback. We are very sorry to hear you're not completely satisfied with our services. If there is anything we can do, please email your customer ID and phone number to info@shurgard.co.uk. We remain at your disposal. 9/12/2018 7:00:21 AM
Anonymous
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Great customer service
Anonymous
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n/a
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Great service at a reasonable price.

Great service and reasonable price. Helpful staff. Would definitely use again and recommend to others.
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Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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