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  5. Shurgard Norbury customer reviews

Shurgard Norbury customer reviews

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Customer reviews

Feefo rating
Date
Rating
Feedback
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Friendly and helpful staff
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Great service
Anonymous
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Good experience

I had the best experience with Shurgard. Ramin assisted us from the time we checked in until checking out. Ramin is friendly and he accommodated to our needs. I will recommend Shurgard to my friends and family.
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The service I received from the store manager (Eli) at the Norbury branch was very worm and helpful. he spent time to provide the right unit for my storage requirement. A very pleasant and helpful young man, thanks to him you have a happy customer so fur
Anonymous
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Very rude receptionist called Eli, he kept giving me cheeky answers only because I've been there before. Not a single smile came out of his face through out the time I spent with him at the reception!
Ann D.
Hello, we are sorry to hear you didn't have a positive experience at Shurgard as many customers find our staff to be helpful and professional. We will make sure to pass your feedback on to the team. Thanks again for choosing Shurgard. 12/09/2018 6:50:02
Anonymous
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Not as good as others I've used

Not as good as other storages I've used. It's not 24/7, they force you to buy a £14 lock that can't be used anywhere else. There's a very bad small on my floor. There are never any trolleys nearby and the trollies are dirty. Some of the staff are rude.
Ann D.
Hello, thank you for taking the time to give us your feedback. We are very sorry to hear you're not completely satisfied with our services. If there is anything we can do, please email your customer ID and phone number to info@shurgard.co.uk. We remain at your disposal. 12/09/2018 7:00:21
Anonymous
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Great customer service
Anonymous
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n/a
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Great service at a reasonable price.

Great service and reasonable price. Helpful staff. Would definitely use again and recommend to others.
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Very good customer service and professional
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Very professional company
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Service was fast and efficient, everything was explained well and I fully understood how the storage worked.
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GREAT STAFF
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Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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