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Shurgard Neasden

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Customer reviews

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18 reviews
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12
3 reviews
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0 reviews
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1 review
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12
3 reviews
Date
Rating
Feedback
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I wasn't particularly happy with the female staff who was on duty. I found her rather abrupt and patronising. She said she could only show me one storage and it was the worst. I refused it. She reluctantly showed me another which l accepted. I told her l would be moving in my stuff that night. She asked if l had my old key and l said yes
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Very good service, clear answers and ideal for my needs!
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Staff were very helpful and accommodating.
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We were trapped in the building with our things in there and 11.05 doors locked. We called engineers and it took over an hour of promises that they would call back but no one EVER called back. Disappointing.
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Customer service perfect. Access to the unit is easy.
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Great customer service
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Customers services very helpful and storage unit clean and very spacious.
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Staff very helpful and constructive and friendly. Anything which needs to be done is immediately sorted. A very professional service.
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The woman I saw at the Neasden branch was extremely helpful and friendly.
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Thanks for providing me the space that I needed.
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Very good
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I am fed up with demands for reviews from you and others like you. If you want my opinion go out and do research and pay for it. I am not your unpaid research provider.
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Excellent customer service.
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I am very pleased with the service you provide. The staff are very helpful and friendly.
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I'm happy with the service
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Good phone service to pre-arrange paperwork, great customer service when first collecting keys for the unit, and great out of hours service to fix a problem with my code when filling the unit. Cheers!
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The gate was not working - and took ages to open. Password was used several times unsuccessfully. This happened to several clients. Was very frustrating. The same problem - with activating the lift - even though the correct activation code was used. Wasted loads of time for the code to be approved. Very time consuming!!!!
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Moving house can be stressful but Shurgard made it so easy to secure a storage unit. Staff were helpful and on hand for any queries I had. I would definitely reccomend. Affordable prices and easy to access my unit whenever needed. Overall has been a very pleasant experience!!
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After an initial blip on my booking ( which was sorted out quickly by head office ) , I found the whole moving in experience to be easy , the staff were very friendly but professional also and explained everything clearly . The whole premises including office and units is clean and tidy. I did have to change to a bigger unit within a few days ( I had more to store than initially anticipated) and the change was done quickly with no bother . I have previously used other cheaper companies for storage but have now found that for the extra few pound you get a much better storage facility . I would not hesitate to reccomend shurgard to anyone !
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The staff were good and helpful and gave me a really handy storage room which was right near the entrance to the main door. I was very happy for that as it made things easy for both me and the removals guy who came to pick the stuff up and take it to where I've since moved
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Very helpful willing to please good explanations for all my questions.
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I booked a 50 sq.ft unit at Neasden for 1 P for the first month and then 143 P/week. I received email confirmation. When I showed up at the unit, I was told that the "offer" of the first month for 1 P did not apply any more. When I said "but I have confirmation" I was told "booking is different from reservation" (!). The offer of 1 P for the first month was now available only on a 65 sq.ft. until for 174 P/month thereafter, which I took (what choice did I have with a loaded van there? This was indecent! Otherwise, the unit was fine and access reasonable.
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The Neasden branch manager shaf is a credit to your company. Helpful, polite, attentive will be using that branch again. Thank you very much.
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I am not happy that Shurgard have given me a new storage unit 5 Sq. ft. SMALLER for the SAME PRICE in Neasden as my old larger storage unit also with shurgard in Hayes.
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The lady who assisted us, was excellent everything was explaining to us in a professional manner.
gold trusted merchant 2016  self storage association