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Shurgard Neasden customer reviews

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Customer reviews

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13
2 reviews
Date
Rating
Feedback
Anonymous
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Profesional

Recommend
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I recommend to anyone great service and good price thanks Mario.
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I received very good service when I joined, but the problem is not having the use of both lifts. And on the first visit, the only lift that was working broke down also. Due to the professionalism of the gentleman offering me another unit, rather than to have to reload back onto the van I would have rated you one star. He even gave me a call to let me know when the lift was fixed. When you have hired a vehicle for the day, it is important to have everything in good working order as extra expenses occurs. But, on a good note the unit is of a good size which I am pleased with.
Ann D.
Hello, we are pleased to read that you are happy with your unit size and the customer service of our store team. We have passed your feedback on to the Store Manager. We hope you're having a positive storage experience at Shurgard and thank you for choosing Shurgard. 04-07-2017
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A good service

Explanation of service and cost, and processing the transaction quickly.
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The service seem so poor
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There is good service and the people working there were always ready to help.
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Great value, great facility, long opening hours and very helpful staff
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I wasn't particularly happy with the female staff who was on duty. I found ...

I wasn't particularly happy with the female staff who was on duty. I found her rather abrupt and patronising. She said she could only show me one storage and it was the worst. I refused it. She reluctantly showed me another which l accepted. I told her l would be moving in my stuff that night. She asked if l had my old key and l said yes
Anonymous
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Very happy!

Very good service, clear answers and ideal for my needs!
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Good service by Shurgard Self Storage UK

Staff were very helpful and accommodating.
Anonymous
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Terrible

We were trapped in the building with our things in there and 11.05 doors locked. We called engineers and it took over an hour of promises that they would call back but no one EVER called back. Disappointing.
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Easy access

Customer service perfect. Access to the unit is easy.
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Excellent service by Shurgard Self Storage UK

Great customer service
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Highly Recommended for any storage you have.

Customers services very helpful and storage unit clean and very spacious.
Anonymous
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A very professional service

Staff very helpful and constructive and friendly. Anything which needs to be done is immediately sorted. A very professional service.