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Shurgard Neasden customer reviews

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Customer reviews

Date
Rating
Feedback
Anonymous
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Security of site is poor, broken entrance / exit door. Also broken gates.

Ensure site is fully secure and repairs carried out immediately. All charges to be made clear at off set. Clarity terms and conditions around special promotions during follow up calls, not when customer comes in to sign paperwork.
Sophie K
Hello, thank you for taking the time to review your storage experience at Shurgard. We are sorry to hear that there has been a misunderstanding about the terms and condition around special promotions during your follow up call and apologise for the inconvenience that was caused. Unlike many other storage providers, all available units and prices are shown online, including our special offers. The only extra costs new customers need to pay are a one-off administration fee and a unique sealed lock to your storage unit to guarantee no one else can access your belongings. Although all our stores are fully insured, you still need to get an insurance to cover your stored items. Our rental prices cant include this because the cost depends on the value of your goods. You can find all the information on pricing on https://www.shurgard.co.uk/self-storage/why-shurgard/self-storage-prices. We are confident that the overall cost of your storage at Shurgard offers great value in the market and thank you for storing with us.Concerning the broken exit door and gates, we have passed your concerns on to the Store Manager who will be looking into this in more detail. Our staff members take pride in looking after their facilities, maintaining them to high standards. We hope you're having a positive storage experience and thank you again for sharing your valuable feedback. 7/31/2019 7:22:07 AM
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when i needed to have access to a larger container i was able to upgrade with minimal problems.
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Very efficient and helpful staff. Takes half the stress out of moving.
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very friendly and good

the workers there are very friendly and they have offered the right information.
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The customer service was top, your receptionist could not be nicer shame I didn’t get his name
Anonymous
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Very poor customer service

The staff at the centre are very miserable and impolite. The service is well below par and the staff are more concerned with watching YouTube videos than being attentive to customers. The staff seem extremely demotivated with absolutely no desire to be working there.
Ann D.
Hello, we are sorry to hear you didn't have a positive experience at Shurgard as many customers find our staff to be helpful and professional. We will make sure to pass your feedback on to the team. We hope you're having a positive storage experience at Shurgard. 10/24/2018 6:41:52 AM
* Promotion conditions.
Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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