Reviews of Shurgard Kensington

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✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
FOR EVERY MOVE IN LIFE
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Self-Storage at Shurgard Kensington
Storage units from €1 for the first month's rent. No minimum stay.

CUSTOMER REVIEWS

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(4.6) based on 300 reviews
Date
Platform
Rating
Feedback
Google
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Great place and people
Google
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Thank you for always being so kind and helpful Kate!
Google
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Excellent customer service from Kate. She is friendly, knowledgeable and professional. Storage access time is very good, as well as pricing, however what won us over was the high level of customer service!
Google
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Mandy was fantastic
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Superb service
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Mandy was absolutely excellent. Thank you again!!

Thanks Mandy
Google
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Very helpful Kate and Mandy
Many thanks
Google
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Personally I had a really great experience. Team at Shurgard was great, answering all my questions about insurance and payment clearly and simply,
With good location as well.
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Great service by Mandy, would recommend this place
Google
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Google
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Mandy and Kate are amazing
Google
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Google
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Mandy was great.
Google
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The best storage facility in town. Clean, secure and convenient. Professionally managed (Mandy in the front desk is super helpful and awesome to work with!). It is almost a pleasure to visit...
Google
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Google
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Google
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Gréât service from Mandy and Ahmed.
Google
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Mandy gave a great excellent service, helped me so much. So appreciative and professional!
Google
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So helpful! Let me in at the last minute
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I’m satisfied and feel happy to keep my commodity in Shurgard storage
Google
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Fantastic service by Kate
Google
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Excellent service!
Google
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Google
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Moving my things into Shurgard was a very easy and efficient process. Ricardo was enthusiastic, clear and helpful and I was able to move my things in quickly and securely.
Google
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The best storage centre I've experienced! Mandy was a massive help to us, she explained everything with the paperwork thoroughly and made the whole process stress-free. Price is very reasonable and they staff are very welcoming to students, and those on a budget. Can't recommend it highly enough
Google
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Great service
Google
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Really appreciated the service from Ahmed - very personable, friendly and a great help
Google
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Ahmed and Mandy are so so so helpful and friendly! :)
Google
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Google
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Kate was so helpful and friendly today. Her problem solving ability really made what could have been a stressful day an enjoyable and easy day. Thank you so much. Ahmed on the desk was also friendly and helpful too. Outstanding.
Google
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Mandy was very helpful!
Google
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Served by Mandy
Google
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Mandy is very helpful and professional
Google
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Google
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Good Service From Mandy & Ahmed
Google
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Excellent service from Mandy!
Google
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I have received great service from Mandy today! Super nice and helpful
Google
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Mandy super helpful service!
Google
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This was probably the best experience I have ever had. Kate was absolutely lovely and sorted us out so quickly and efficiently. We were so stressed about moving and finding a place to put our stuff and shurgard came through. Couldn’t recommend this more, best customer service ever. Thank you so much!
Google
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quick process thanks guys
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Feefo
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The place is conveniently located, easy to access and secure and the storage unit I rented is just big enough for my needs...I hope. What's not to love!?
Google
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Great service! Kate was amazing and so helpful!
Google
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Great service. Mandy was great, set up was easy and quick.
Google
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Mandy was super helpful, very kind x
Google
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Mandy is super!!!!!
Google
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excellent service by Mandy.
Google
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Google
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Great service from Mandy.
Google
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Staff are very friendly and more then helpful
All of them
Feefo
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Great quick service and friendly staff

Great quick service and friendly staff, would recommend
Google
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Google
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Mandy gave excellent customer service and was really helpful!
Google
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Ahmed and Kate are amazing. Great customer service
Google
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Google
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Very helpful member of staff, Mandy, in dealing with me.
Google
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Google
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The phone operator (Mandy) was really helpful and gave me great advice!
Google
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Mandy was a star super, very helpful and an asset to the company! Many thanks!
Google
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Mandy you are the man of my storage dreams.
Feefo
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very well located place in terms of accessibility.

good ,customer communication, and your services.
Google
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Kate was amazing!!!!!!
Anonymous
Feefo
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Great place clean and good service best price anywhere in the place I need

The staff was extremely helpful and made it easy and straight forward to move in great place
Google
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Very friendly and helpful staff. Thanks Mandy for excellent service, especially on a Sunday...
Google
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Mandy was brilliant! Amazing service and super friendly!
Google
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Wow this is the best storage company I have ever tried. Price was fantastic, the building is very nicely presented and well laid out. The garage style roller doors make much better sense than the usual swing doors. Sign up was done in seconds by the amazing Mandy. Totally stress-free! Can't recommend highly enough! Thanks Shurgard :)
P.S. I liked this place so much I got a second unit. Ahmed was amazing and had the paper work all ready to go when I arrived. Late has been brilliant too. Very friendly and efficient staff.
Google
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Mandy is very professional
Google
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grreat service
Google
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It was so easy and simple, you go to choose and compare between the storage size and in less than 15 minutes BANG you are up and running your stuff into your personal space. No time traps and no hidden information because Mandy has Don an excellent job so that dont happen.

A special thanks to Mandy and all the staff which are keeping nice and smooth.
Google
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Anonymous
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No issues at all

We had a very pleasant experience: easy check in; friendly and professional service - no issues at all
Google
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Ahmed top employee sorted out issues with previous unit, give this man a raise
Google
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Really quick and easy, thanks Mandy!
Google
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Google
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Ahmed was brilhant in helping us providing a great customer service! Would recommend it!
Google
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Ahmed is the best
Google
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Good and friendly service by staff.
Google
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Kate and Ahmed were friendly, helpful and made my transfer a smooth and easy experience
Google
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Google
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Great storage place! Ahmed is very helpful. Would recommend!
Google
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Ahmed 5star thanx 4 ur help
Google
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I'm so pleased with service of Kate and Mandy. Good to know somebody is still doing great customer service in present time. They really deserve a recognition is some way.
Google
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Great location , Great Service. Highly recommended !!
They are so helpful and friendly staff.
Google
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I called to enquire about storage as i am thinking of downgrading in june this year. Mandy explained the whole procedure very efficiently and guided me what size i would need and about prices and how much i could save. i would definitely be coming in june to take storage
Google
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Great experience downsizing storage room at short notice - thank you Ahmed for making it very quick and simple.
Google
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Ahmed at Shurgard went over and above expectations! Excellent service and a great storage facility with everything you need.
Thanks for all your help! Highly recommend.
Google
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Mandy dealt with my booking very efficiently and courteously. She is a credit to Shurgard and I will definitely recomnend her and the company to my friends and contacts.

Mohan Samarasinhe
Google
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Second time using the companies service, as always friendly customer service on both occasions. Bargain deal for the first month, A secure unite. Would highly recommend
Google
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Great service by Ahmed. Very patient and informative.
Google
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Mandy was super helpful. Top service.
Google
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Mandy is excellent👍👍👍👍
Google
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Google
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Google
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As a long term user of Shurgard, I was reassured when I recently had to chop and change between different size units as part of a house move. Mandy made it all seem very easy and frictionless. Would recommend Mandy and Shurgard team
Google
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Google
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Great storage solution and lovely staff. Mandy in particular helped us with the transfer in between two units and all went smoothly. Recommended!
Google
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Great experience with shurgard. Mandy was very helpful as I needed to store some staff by today. I would recommend going to Mandy.
Google
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Ahmed was efficient, polite and informative. He help to set me up and answered all my questions. Looking forward to using the service provided by Shurgard Self Storage and meeting Ahmed and the team in person!
Google
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Mandy was very helpful with service A*****
Google
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I would like to thank Mandy who helped me to book an additional unit in Croydon over the phone at the last minute. Thanks again
Google
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Very easy process and helpful customer service from Ahmed who was very polite and helped with problems.
Google
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I needed storage last minute and I must say that Mandy was very helpful. He ensured we had the link sent through to make payment prior to arrival and also swiftly upgraded us to a bigger unit just next door as we had underestimated the space we needed. Excellent service Mandy! Thank you.
Google
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good and friendly service by mandy.
Google
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excellent service by mandy
Google
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Fantastic service from Ahmed
Google
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Great customer service from Mandy and Ahmed
Google
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Great Service, Staff very helpful. highly recommended!
Anonymous
Feefo
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Efficient on site transfer arrangement between units

Efficient transfer administration on site between units
Google
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Mandy at the Gypsy corner branch is amazing! Very helpful.
Google
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Mandy was knowledgeable gave us good customer service.
Google
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Really a good place to store and great staff MANDY was great service I put 5 star
Feefo
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Very good service!!!
Google
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Did my move in today was amazing service from mandy would be recommending all my friends. Thank you gypsy corner
Google
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Amazing service by Mandy today
Google
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Mandy and Adane service today was excellent I am now booked in and start my experience with shurgard today.
Feefo
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Kia was very helpful, efficient and professional. Good experience
Anonymous
Feefo
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Courteous and helpful manager, good facilities.

Excellent, courteous and helpful service from Kia who answered all my questions clearly. Good facilities.
Google
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Feefo
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The place is so secured
Feefo
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Friendly, helpful, Informative. Got me sorted out quickly with a unit of an appropriate size.. got a month free
Google
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I had a very smooth experience at shurgard gypsy corner and Mandy was delightful and polite and great help , will definitely recommend shurgard
Google
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I went to enquire about storage as i am downgrading and Mandy was very helpful to answer my questions and showing me the units to suit my needs.
Google
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Good place to storage and lady Called Bobby was best at her customer service.
Google
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Adane was awesome, had great problem solving skills and had an answer for every question. He had excellent customer service, gave me several call backs to secure the sale, and held my hand through the whole process. Really made my day.
Google
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The young lady in the office was very helpful and friendly. She showed me some storage and gave me all the information I needed.
Google
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Nice and friendly staff. Always they keen to help you. Specially the lady named Bobby she was nice and friendly. Thank you
Google
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Thanks Adane for your speed assistance today :-)
Google
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Mandy and Adane were helpful and took care of our queries. We had to change 3 units and they helped us throughout. Walked us through the contracts and paperwork too!
Google
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Bobby & Mandy were fantastic. Love their energy. They went far and beyond to make sure I get adequate space. Paperwork was quick and easy. They explained everything in detail and overall—a friendly atmosphere. I highly recommend this branch. Great teamwork.
Anonymous
Feefo
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Excellent location and customer service.

Excellent location and customer service.
Google
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Mandy and Bobby were very friendly and helpful!
Google
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Google
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Feefo
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The sales fella was excellent, clear, answered all my queries, solid manner

I would do both
Google
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Bobby helped me book my storage unit and showed me the building and gave me all the information I wanted. Very happy with the service and the building is nice and tidy.
Google
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Went to find out prices for the storage as i might be needing one in December. Mandy showed me the unit i would need and suggested the packing stuff .
Google
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Staff in store are great and very helpful, thank you Bobbi and Mandy
Google
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Clean, efficient, everything you need to store, pack, move boxes around. Location is a bit tricky to find but once there parking is easy and facility is secure and well maintained.
Google
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Amazing service!
The staff here truly go above and beyond for customers, Bobbi has been a godsend during my time here and Mandy was so helpful when I was moving out. I cannot recommend them enough!!
Google
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Bobby the manager of Shurguard Gypsey Corner is second to none. Helpful, friendly and knowledgeable. Thank you for making the whole experience painless will definitely be recommending :-)
Google
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Mandy gave good customer service.Happy customer.
Feefo
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Kia was excellent.
Google
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Anonymous
Feefo
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Great storage space

Friendly, super helpful and very efficient with paperwork. Storage space is easy to access and in general makes it hustle free experience.
Google
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Went to enquire about storage .Bought some boxes.Mandy helped me choose the right boxes and told me about the great offers.
Google
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Great service from the team as always and have some great offers at the moment!
Google
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Feefo
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Very good experience

Very easy to set up, great team ready to help.
Google
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5 star review for Bobbi - first interaction with Shurgard and very helpful indeed. Informative and polite, thank you!
Google
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Ricardo took me around a dnshowed me the units I wanted to see. He is very polite, answered all my questions and processed the sign up quickly and efficiently. I would give him 7 stars for professionalism and curtesy.
Google
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Bobbi has been amazing. The customer assistant that I signed my contract with, forgot to change the lock on my storage and I couldn’t get access. Bobbi refunded me the amount I spent on transport that day and reimbursed one day of the storage charges.
Google
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Anonymous
Feefo
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Patient, “going the extra mile” with customer service. Highly recommend.

Patient, making good suggestions, “going the extra mile” with customer service. Warm welcome and smiles each time I pop in.
Anonymous
Feefo
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Helpful and friendly staff
Google
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Grest service, Quick and easy to book and move in. Emmanuel was particularly helpful!!!
Google
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I was looking for a place to store a couple boxes, and came across this place online. It was quick and easy to sign up, and the rates were pretty good. I came in the day before my move, and Emmanuel was great at showing me around, explaining the whole process, and answering any questions I had. The facility was very clean, easy to navigate and I felt comfortable with the security they had in place. Tons of carts to use and a nice open secure loading/ unloading bay for the moving truck. Moved my stuff in the next day, no issues. Would absolutely recommend.
Google
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Great prompt service. Manager is excellent chap!
Google
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Bobbi was very efficient and quick. It was my first time with them. The place is nice and clean! It has been a good pick.
Google
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Great help with phone quote by Bobbi
Google
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Bobbi was very helpful, setting up the rental with no fuss at all, and being careful to maintain social distancing when showing me round and explaining how it works today. The rental unit is a good size, easy to access, clean and secure. Thanks a lot Bobbi and Ricardo.
Google
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Google
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Great customer service everytime I have been and bobbi is always very helpful
Google
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Brilliant service and Bobbi was incredibly helpful
Google
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Very friendly and efficient and Bobby does an amazing job and very helpful
I call her miss Shuggard !!
Google
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Got a great Promotional Deal in January, which is why I chose Shurgard... Super easy and straight forward. Ricardo on the front desk is always helpful on the phone!
Google
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Better than the yellow people across the street
Google
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Great service, a special thanks to Vishal for being so attentive and providing clear instructions to make the process smoother.
Google
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Google
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Excellent service by Ricardo and vishal
Google
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Good value for money and amazing service by vishal and the rest of the team.
Google
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We have been in Gypsy Corner more then 5 years and guys are always very helpful. Clean and good operations all time. Ricardo helped us to fix the shutter straight away, working perfect. Bobbi also always helpful and kind. Great work appreciate to them.
Google
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I have been with shurgard for years and Bobbi and Ricardo are amazing at their jobs and are a credit to shurgard I will recommend gypsy corner to all my clients and friends
Google
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Clean secure and helpful staff. Parking is awkward for loading and unloading
Google
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(Translated by Google) Mmmm

(Original)
Mmmm
Google
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Google
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Google
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Good value storage.
Google
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Google
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I love
Google
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Google
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Good opening offers for new customers
Google
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Very clean and well organised lock up facility
Google
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The parking is a bit limited here, but the customer service is excellent. There's another storage company across the road but this store seems more secure and the building seems newer (the other one has windows like a school building).”
Google
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Google
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All good
Google
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New and tiddy place.
Google
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Google
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Fatima provided great service, there was some access issues over a weekend and despite being very busy my call, and email were responded to in very timely fashion. Overall 5* service.
Google
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Google
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Great storage facility. The access is disabled friendly and they have good options for customers to buy storage and packing boxes on site, which is perfect when you (like me!) run out of boxes. Not every place offers this service so this makes the storage facility one that I would use again.
Google
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Google
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Plenty of space with multiple size options. It is certainly helpful being able to see the online tour to see the size and layout. This is especially helpful before travelling there so that you know what to expect.
Google
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Google
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Great service. Absolutely fantastic offers
Google
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Excellent price and seevice better than every storage
Google
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TESUP ELECTRONICS' online buy, come and get point warehouse, great location and professional staff
Google
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The first thing you see is a large security gate which is reassuring ,once inside the entrance is modern,clean and welcoming and the staff are helpful.
There are a large range of units to choose from and extra packing and boxes are available to buy.
Parking is good and there are often discounts for online booking.
Google
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If you don’t have your own boxes, there is a lot available at this store. They work out to about £2.95 a box and they’re quite big.
Google
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Looks a clean facility and fairly new looking. You can see there’s a number of units accessible from the outside too and there’s a gate all around.
Google
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At the front of the building there is a large security gate, inside the facility there are CCTV cameras so the security here is quite good. There is plenty of parking and the staff are very efficient.
Google
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It's at the end of a cul-de-sac, there's a big security gate protecting the units here, lots of parking, looks a great place for storing my things.
Google
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Very nice and big
Google
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Decent...
Google
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Google
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Great and comfortable
Google
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Google
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Google
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It's a storage facility on the north side of the London bound carriageway of the A40.
Google
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Google
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Nice Self-storage, sometimes is possible to get nice discounts.
Google
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(Translated by Google) Immediate solution to the problem of spaces.

(Original)
Solución inmediata al priblema de espacios.
Google
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Decent offer. Have to pay for a £15 lock. 24 access to your storage and cctvs in the building.
Google
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A place where you can store your stuff. Off the A40 and opposite McDonald's. Access between 6am-11pm (office hours are shorter)
Google
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Good place but not 24hr access
Google
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Disabled-friendly entrance and extra wide corridors. Easy to find but if you’re travelling and need assistance phone the reception and they are more then happy to assist.
Plenty of parking spaces.
Storage unit door numbers easily found next to doors also.
Google
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Fair price, lacks the infrastructure of its competitors but is a fair price for the space and it is open for longer hours.
Google
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Google
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Well located, the storage company is easily accessible, close to the A40 and to Acton train station. It offers private self storage and business storage space. It has a large car park and is very competitively priced.
Google
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Google
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Google
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This store good
Google
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Google
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Google
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The storage unit itself is fairly new, clean and a lot of different types are available. Prices are great too! What annoys me is the fact that the number of trolleys is very limited and I often can't find any.
Google
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Google
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I paid for a couple of storage boxes, and thereafter thought to change the size of one. I was told refunds and changes were not possible. Be sure what you want before you pay.
Google
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Google
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Information supplied was different from what I got.
Google
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Its not 24 hour access UNLESS you expressly ask. WHAT? And they don't have a 24 hour number to help.
Anonymous
Feefo
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Rude Staff At Kensington Shugard

The staff is super rude and are not there at all willing to help you or even talk to you properly.
Sophie Klem
Hello, we are sorry to hear you didn't have a positive experience at Shurgard as many customers find our staff to be helpful and professional. We will make sure to pass your feedback on to the team. We hope you're having a positive storage experience at Shurgard. 5/4/2021 10:14:05 PM
Google
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Google
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Thanks Adam
Google
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Appalling service. Will never use them again !!
Google
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Google
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Google
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I rented a unit at Shurgard Gypsy Corner. I later needed more space and added a unit at Big Yellow Gypsy Corner. When I intended to vacate, I removed the items on 22 September and gave notice. At Big Yellow that was seamless. At Shurgard I spoke to the lady at the reception (apparently Bobbi) who told me it was all handled. I then still got an invoice for October and rent was deducted through the direct debit. I sent an email to formally cancel and called up the office. In response to my call I was told that the manager was out but would revert to me. In response to the email I got an automated confirmation email of my intent to vacate (but not the money back). Now I just got another email charging me for November rent. Very poor systems and very poor customer service.
Google
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The worst self storage
Google
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Bad👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
Google
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Google
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Google
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AGGRESSIVE MEMBERS OF STAFF!!!
UNEXPECTED PRICE INCREASES!!!

I am unfortunately writing this review following my disappointing visit to the Gypsy Corner office on Saturday, 30th of September.

I arrived at the premises with my mum and sister at around 3:30pm and was attended by an extremely aggressive and rude member of staff. I came to the office following an earlier telephone conversation regarding my change of address. As someone over the phone had previously told my mum, I had to come with proof of ID to the office in order to be able to change the address.

I was never asked to show my proof of ID and while the lady was changing my address in the system, I inquired why prices had increased considerably since I signed my contract. Her reply was immediately dismissive. Even though her tone was clearly inappropriate and unjustified, I just waited for her to complete the change of address. She handed me what looked like a new contract to sign and complete with my initials. When I was halfway filling in the initials, I noticed the new contract specified a monthly rent of around £147. I inquired why the new contract I was signing had an even higher monthly rent than what I was currently paying (£100.20) considering the fact I was only changing my address. The lady was again dismissive and expected me to continue to sign because "I don't know why, I only have 5 minutes till close".

This is when my mum intervened and made it clear to the lady that even if she was in a hurry to close, she could not expect me to sign a new contract for a much higher. The lady then became frustrated and snatched the papers from my hand and ripped them apart.

Considering how aggressive and inappropriate her gesture was, I requested to be able to speak to a manager. I had to change my address without signing a new contract as I was going abroad the next day and wouldn't be able to visit the premises for a longer period of time. The lady claimed she was the manager and continued to rush us outside. Me and my mum then asked for the phone number of her superior. She then took out, what I suppose was her personal phone (Rose iPhone) and while the phone was ringing a certain number she extended her phone to me and then took it back saying "not this phone". She continued to use another phone and called a certain Arthur. She did not let us speak to her superior and made it look like her superior was agreeing to her.

I am not only disappointed by the increase in price which I understand your company reserves the right to do so whenever they please. I am even more disappointed by the way we have been treated. Shurgard clearly fails to meet the promise of "Best Price, Best Service" they advertise.
Google
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Excessive hidden fees and unhelpful staff.
Google
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* Promotion conditions.
Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
Feefo Gold Trusted Merchant  Member of SSAUK