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Shurgard Kensington customer reviews

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Customer reviews

Date
Rating
Feedback
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Great welcome at office at Kensington when enquiring and reserving.
Access code did not function on the day we came before office opening times!!
Great comm from person in the office who luckily came in to work early :)
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I have two years with Safe Storage you have good service thank you so much
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Amazing!

Amazing customer service at the location. Great team! Please pass on my thanks for all their help :)
Anonymous
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Excellent service at registration

Excellent customer service at the first visit and registration. The lady that helped us made a great effort to make sure we understood everything in the contract, how it all works and showed us personally around. We felt very much looked after.
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Top service and top people, very helpful
Anonymous
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Excellent service

Very impressed by Kia who was helpful and patient in explaining the various units available. The facility is clean and secure.
Anonymous
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Huge mess up in booking our unit which resulted in having to leave all our stuff in the car parking area overnight. No assistance, no apology, not even a word of sympathy. No emergency number to call. Very very poor customer service with no one accepting any form of responsibility.
Ann D.
Hello, thank you for taking the time to give us your feedback. We're sorry to read you've experienced difficulties with booking your storage unit. If there is anything we can do, please email your customer ID and phone number to info@shurgard.co.uk so we can look into this.
8/05/2018 6:40:02
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Superb and helpful Customer Srevice

He was extremely helpful and attentive - nothing was too much trouble! I would have no hesitation in recommending your Company.
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excellent, quick response

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Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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