Reviews of Shurgard Kensington
✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
FOR EVERY MOVE IN LIFE
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Self-Storage at Shurgard Kensington
First month's rent £1*
No minimum stay. Ex. admin fee.

CUSTOMER REVIEWS

Date
Rating
Feedback
Anonymous
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Great storage space

Friendly, super helpful and very efficient with paperwork. Storage space is easy to access and in general makes it hustle free experience.
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Very good experience

Very easy to set up, great team ready to help.
Anonymous
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Patient, “going the extra mile” with customer service. Highly recommend.

Patient, making good suggestions, “going the extra mile” with customer service. Warm welcome and smiles each time I pop in.
Anonymous
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Helpful and friendly staff
Anonymous
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Professional and helpful
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very good all round

I use your storage in Alperton also. I've found it suitable for my needs. The staff are helpful and polite.
Anonymous
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Good secure reasonably priced storage!

Excellent facilities, easy access and very friendly staff! Also very secure.
Anonymous
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Helpful and accommodating

So helpful in a stressful time. Kia and crew worked with me to get what I needed and were patient and understanding with some confusion that arose at checkin. I highly recommend them.
Anonymous
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Friendly, flexible, and competent

Needed storage for a short period only and immediately. Staff was extremely friendly, flexible, and competent. Thanks a lot!!
Anonymous
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Staff and facilities very good

Very good communication and lockers.
Happy so far.
Anonymous
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Don’t trust the reception staff. Check the rules online.

The reception manager messed up my order, trying to sell the deal - which three times more expensive, than the one I was sure - was the best for me with promotion. Finally, when I pushed and proved I was right, she became angry, after I left, she was sending me private messages saying computer made an error - and that I have to pay different amount. Annoyingly around 10-15 times. I asked her manager to contact me, as I had my contract. But nobody got in touch.
Marie-Christine U
Hello, Thank you for taking the time to review your storage experience at Shurgard. We are sorry to hear that there has been problem and apologise for the inconvenience that was caused. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly.
11/13/2019 12:34:40 PM
Anonymous
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Good storage, sales team too salesy

Person was too salesy... it was annoying. Just have a little common sense (especially when they tell you)
Sophie K
Hello, thank you for taking the time to give us your feedback. We know that using storage often comes at times of change in peoples lives. Our staff are sensitive to this, treating each customer as an individual. We are sorry to hear you did not feel appreciated and will share your feedback with our storage team. 10/1/2019 2:00:15 PM
* Promotion conditions.
Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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