Reviews of Shurgard Kennington
✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
FOR EVERY MOVE IN LIFE
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Self-Storage at Shurgard Kennington
Storage units from €1 for the first month's rent. No minimum stay.

CUSTOMER REVIEWS

Date
Rating
Feedback
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Wonderful service, great access.
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Good service - no complaints

Helpful staff at the Kennington branch who were able to offer a price immediately and inform me of the logistics. Moving is not always a pleasant experience but it's been good so far.....
Anonymous
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Dani and Tim had great customer service and were very helpful
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All good

Yes for sure
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Great service

Great and friendly staff. Very helpful.
Helped me to find the right storage and given a great advise.
Anonymous
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Stuff is extremely helpful and location is convenient. Access to lockers are easy.
But I had made a special request to have a locker at bottom row which was not met when booking was done.
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Fast service for arranging a Self Storage when needed. Providing an information about the company and the insurance provide.
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Good service from staff. Old facilities, needs an upgrade and better lifts

Service and attention to detail by Dani who works there was excellent. Give her a gold star! Tim was friendly too. My rating is not higher because the facilities, compared to your competitors such as Big Yellow and Safestore, are of a much lower standard. Two tiny lifts and one was out of order on the day we moved in. The lift that did work is extremely old fashioned with a very low ceiling. The luggage trolleys are not able to fit inside unless you take extra effort to position them in a certain diagonal way accross the lift. Their is barely room for a person to also get inside. If someone does close the two gates on the lift properly after use then you cannot call the lift from another level. Given that each customer probably spends at least 150pounds a month to be there, and some people will be paying much higher then maybe some of your big profits could be spent on upgrades and refurbishment, more user friendly trolleys. The whole place feels a bit like old run down castle. Narrow corridors. Could be more signage on the walls directing you to lifts or the way out or the stairs...bit of a maze
If it were not for the £1 intro offer, I would not have chosen Shurgard but it meant spread over two months, it was cheaper than the competition.
Service was the best part
Sophie K
Hello Dean, thank you for taking the time to give us your feedback. Our staff members take pride in looking after their facilities, maintaining them to high standards. We have passed your concerns on to the Store Manager who will be looking into this in more detail. We hope you're having a positive storage experience and thank you again for sharing your valuable feedback. 2/18/2020 3:10:43 PM
Anonymous
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Each phonecall loses you a star

I took of a star for every unnecessary call asking me to review. Other than that service was fine.
Anonymous
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Will never use again. Incompetent

Don't understand the meaning of data protection or how to read an email.
Sophie K
Hello, thank you for taking the time to evaluate us. In order to help us improve our services in the future, could you contact us by phone to explain the reason for your dissatisfaction in further detail? We remain at your disposal. 9/9/2020 7:20:31 AM
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