Reviews of Shurgard Kennington

Covid-19 update: Our staff are present during office hours but cannot admit customers to the shop area. Contactless rental remains possible. More info on our protective measures »

✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
FOR EVERY MOVE IN LIFE
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Self-Storage at Shurgard Kennington
Storage units from €1 for the first month's rent, plus book online to save up to 20% every month.

CUSTOMER REVIEWS

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(4.6) based on 163 reviews
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Google
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Anonymous
Feefo
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good price

Excellent service!

Tim the atendent was skilled and professional, expleined everything very well!
Well
recomended, ans goid orice too
Google
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Excellent and efficient service for our storage requirments when moving house.
Google
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Karen at the Wokingham branch gave clear and helpful advice along with competitive pricing. She helped me in selecting the unit size I needed and processed the paper work super quick. If you ever need storage I’d highly recommend.
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Google
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Excellent service. Reception were really friendly and helpful! Would highly recommend them ✅👌
Google
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Great service
Google
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Shane was great, great service. Got exactly what i needed, kept his distance and had PPE. 5*
Google
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Thank you so much for being so helpful and friendly!
Google
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It’s quick and simple to reserve and book a storage unit online. Staff are very friendly and Karen has been a pleasure to deal with.
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Helpful staff. Good selection of items
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Really quick click & collect service.
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Amazing service and friendly staff, Lana was great help in dealing with the unit that we needed. Would highly recommend.
Google
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Shane and Karen were very friendly, great safe service !
Google
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My experience here is good and positive. The staff are helpfull and friendly, it is well run, kept clean and tidy and the access arrangements are good, as is the security. It has given me a good opportunity to sort out excess posessions which needs doing.

The contract for storing is straightforward and flexable if your requirements change you can go to a larger or smaller unit. Although one would like cheaper prices it is competitive and in my opinion good value. I have no connection other than I am storing some goods here and I have no hesitation in recommending.
The cardboard boxes I purchased from the office were of nice quality and at a fair price.

I hope my need for storage will be over soon but if I needed the facility again I would be back
Google
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Went to buy a box for some Christmas presents. I had to take a leaflet and phone my order in then go back to collect it as the office is shut for walk in purchases. Not ideal as it makes the process longer but Karen was really friendly and explained why it was being done this way. Would recommend if you are able to phone before you go down it will save a bit of time.
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Excellent service from Shane at Shurgard Wokingham
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The lady who is working in Receptoion is very helpful and the place very clean with massive cctv screen , great customer service 👌
Google
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Bought a starter pack as my daughters moving and thought it had a good range of box sizes included
Google
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Really helpful staff
Google
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Karen was really helpful when we went in to buy boxes for our daughter on Tuesday, also gave us all the information we needed about storage as we thought it would be useful for our daughter to use when she moves next month. Highly recommended.
Google
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Feefo
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Wonderful service, great access.
Google
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Highly recommended
Google
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Lovely, helpful service from friendly staff.
Google
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Really helpful and good selection of boxes, reasonably priced as well, highly recommend
Google
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Great stock of packing materials, got everything I needed for my house move, shame that Shurgard aren't down South as would probably of used for storage whilst I wait for my house to be ready - highly recommended
Google
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Excellent service
Google
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Google
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Google
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Went in last week just to get some idea of prices. Really impressed with the deals available. Not ready to book just yet but will definitely be back as staff are so helpful and friendly, a lovely team of ladies.
Google
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Fantastic service from start to finish. Very easy to set up and access from the day you need it. Lots of choice in different sized room and the sales reps will talk you through what options you have depending on what you need to store.
Google
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Went in yesterday to get some boxes for a house move, Karen was really helpful in helping me get the right boxes and my grandkids love the tape gun. My daughter’s moving soon and I’ve told her to get her boxes here as they are so friendly and helpful, highly recommend.
Google
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The staff is very kind and helpful, the storage is exactly what we need with big variety of storage unit sizes.
Google
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The staff were very helpful in getting everything setup quickly. Access to the site is very easy and convenient.
Google
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Good prices for packing materials. Decent deals on bulk items.
Google
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Nice clean facility, good choice of unit sizes and a great deal at £1.00 for the first month.
Google
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Friendly Staff, loads of choice of boxes etc. everything you need in one place. Great money saving deals as well.
Google
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Came in to grab some boxes in a particular size that I couldn't find anywhere else and as luck would have it, Alana dealt with my plight effectively with exactly what I was looking for! Thanks again Alana, super helpful!
Google
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Lovely costumer service and super flexible and easy booking process. Would definitely recommend! :-)
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Great service, very friendly and helpful!
Google
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Karen was extremely helpful with anything that we needed in finding the right unit and the process of moving in. It’s a slick process and easy to get all of your things into the unit. Would recommend.
Google
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Great choice of packing materials - I was offered a tour as well but didn't have time, but it was good to know there was an option to take a look in case we needed storage in the future.
Feefo
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Good service - no complaints

Helpful staff at the Kennington branch who were able to offer a price immediately and inform me of the logistics. Moving is not always a pleasant experience but it's been good so far.....
Google
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Google
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Really good detail on pricing and staff were more than happy to show me around and explain the whole process to me, seems really easy so will make my move more straight forward next month.
Google
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Great service - quick and easy purchase of what I needed
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I went into my local store to buy some boxes and I was really pleased with the staff in the store, they gave me advice on the correct boxes to get and also offered me a tour which was great as I have never been to a self storage facility before, even though I don't need any storage at the moment I will definitely keep them in mind for the future as I am looking to move house in a few months.
Google
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It's as simple as it should be.
Google
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Very detailed breakdown of pricing with no hidden extras, and the first month for £1.00 is a great offer
Google
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Really helpful lady and made sure I had all of the information that I needed, great service would highly recommend to anyone. I have been back on numerous occasions since the first visit to get everything I need for moving house.
Google
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Really helpful staff - went in to look for a packing box and ended up with a great deal on a Starter Pack - would highly recommend, also given the option of a discussion on storage but didn't need at this stage.
Google
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Went down to check it out, the site was super clean and very organised. The store manager Lana was really helpful too.
Google
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Anonymous
Feefo
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Dani and Tim had great customer service and were very helpful
Google
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Feefo
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All good

Yes for sure
Google
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Always so helpful changed from a small storage unit to a larger one quick and efficiently done shown different sized units really helpful great customer service
Google
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The storage unit provided was good value compared to some other vendors, especially with the first months unit priced at £1.

We had no issues during our stay and the self storage units are secured by barrel locks, you will have to purchase a lock, but they allow you to buy one elsewhere to use on the unit. Access is provided by unique codes which they provide to you.

Staff are friendly and helpful.
Google
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Great service! Good range of boxes
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Highly recommend, friendly helpful staff, secure and easy access to units.
Google
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Really pleased with my experience and the excellent service from the on-site staff. I dealt with Lana a few times and she was always very helpful and polite - an asset to the business!
Google
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Google
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Amazing service and secure and clean storage spaces. The store manger was warm and welcoming and couldn’t do enough to help us! Couldn’t recommend this company and branch more!
Google
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I run a local small removals and clearance company and I regularly use this storage facility for short to medium storage as well as managing stores within this facility for other clients. Reasonable parking and secure facility with good pricing against competitors especially for 1 to 3 month storage durations.
Google
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Great value, clean, dry, safe and secure! 24 hour secure access. Friendly professional and efficient team. Excellent secure gated and spacious parking loading / unloading area.
Google
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Google
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The guy who I spoke to (Shane or Sean cant quite remember) was really helpful. Easy to use as well.
Google
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Valter explained everything very clearly in a friendly and professional manner and showed us some units so that we could select the right size for our needs.
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Valter was very friendly and offered all the information and help i required. Nice to see this level of customer service still exists. Brilliant.
Google
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Awesome service by Valter, great prices & service from a super helpful staff
Google
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We recently closed our account after 4 years and overall the experience was very good.
Valter was particularly polite and very helpful when we visited the office before leaving the site.
Google
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Great service would use again when needed
Google
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Helpful staff + good communication, great range of storage options and a good location.
Google
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Google
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Thoroughly professional and positive experience from initial introduction, set up and day to day interaction with the on-site team.
I will be pleased to use the Wokingham facility again as the need arises.
Google
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I have only ever bought packaging material here and I have found the staff really friendly.
Google
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Really helpful staff, showed us the choices of sizes available for our dates so we could decide. Very efficient and well organised. Easy to access and plenty of big trolleys to use
Google
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Being new to using storage, we couldn't have chosen a better company, the whole process was smoothly carried out, from our first visit through to moving our items into the storage unit.. Shane explained everything in detail in a; calm, professional and customer focused manner.

From the our first visit to see the storage unit, we were at ease about using Shurgard for our storage needs and confident that our stored items would be secure and well protected.
Google
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Quite happy with this place.
Google
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Excellent facilities. Clean and tidy and allows you piece of mind that your goods are safe and secure. I loved being able to use the online tour feature as it enabled me to see around the building before committing to using the space.
Google
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Fantastic service! I needed a storage facility in Wokingham while I moved out of one house into another. Shurgard offered me a unit for £1 (plus a small amount for insurance and registration). This was really affordable and convenient and the unit was clean. Staff were polite and professional as well as helpful - I was surprised given the small amount that I paid for the privilege of the space. All round, this was a great experience and I highly recommend Shurgard.
Google
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Storing has never been this easy. If you think storage for rents are only designated for small stuff, then you are wrong. At Shurgard, you can even store large items such as furniture and small-sized vehicles. Their storage is also protected with high security locks so you can be sure your things are safe and that you can take them back the way they are.
Google
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Totally straight forward, I went online and reserved my unit, got a phone call, went in and it was all sorted.
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Great storage facilities, perfect for businesses and personal use alike!
Google
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The initial administrative tasks were handled very efficiently. The customer service was brilliant, the staff are happy to help and are polite. Overall, the experience with this branch was great!
Google
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This store has good security with a lot of CCTV coverage. 7 day a week access also makes it a good option for storage.
Google
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Anonymous
Feefo
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Stuff is extremely helpful and location is convenient. Access to lockers are easy.
But I had made a special request to have a locker at bottom row which was not met when booking was done.
Feefo
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Fast service for arranging a Self Storage when needed. Providing an information about the company and the insurance provide.
Google
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Very helpful setting it all up and easy/safe handover of docs. Only thing is they should provide hand sanitisers by keypads and trolleys to keep us all safe.
Google
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Very good self storage, also quick and easy to purchase boxes and bubble wrap
Google
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Google
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Is as it should be
Google
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Good,efficient storage and access
Google
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Helpful staff. Quite expensive for what it is and insurance is mandatory through their own insurers. Not sure how competitive that is.
Google
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If you’re looking for a massive place to store all of your stuff, this is sure to be the place for you! Very secure. Would be 5 stars except for the Worlds slowest lifts
Google
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Ideally located and office open on a Sunday which was unexpected!
Google
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Very good service. Easy access
Google
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Expensive.
Google
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Google
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I have been using them for years, and the service has always been great. The place is clean and tidy, and rarely any issues. Recently had a major issue with access, but the staff were more than helpful
Google
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Easy to uses and good value
Google
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They have 24hrs security cameras to prevent theft and you can get access to your possessions everyday of the week. They also have a good selection of packing supplies should you need them.
Google
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a wide variety of different packaging and bubble wrap products which is helpful for storing breakables.Friendly efficient staff, totally recommended :)
Google
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Easy to get to with some parking round the back. I was told the customer service was good here and it seems to be the case. I recommend them for storage.
Google
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It was a bit hard to see where it was because of the trees block the sign, but a good location. Price is good and helpful to use storage when I'm in the UK
Google
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The staff asked for customer experience feedback whilst being served which was difficult to be constructive. Had what needed though.
Google
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Good for boxes and they understand
Google
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Google
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Use for secure short term storage
Google
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It's OK. Expensive for somewhere to just dump stuff you don't have space for.
Google
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It's easy enough to get in and store your stuff. Staff are friendly and helpful. It does seem a lot of money for an empty room, but I don't think anymore than the other storage places.
Anonymous
Feefo
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Each phonecall loses you a star

I took of a star for every unnecessary call asking me to review. Other than that service was fine.
Google
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Google
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Dishonest business that failed to substantiate significant price rises for longer term storage.
Price rise of 16% at the end of year 1 and a further 15% at the end of year 2. On first year rise I wrote to customer services twice before I got a response attributed to "increase in operational costs" and the second year I again wrote again before emptying my locker and going for a substantially cheaper option also on Molly Millars Lane.

The facility was as expected with the exception of missing fly/moth pest control - a number of moths were found in my locker - others I looked at had a more obvious fly/ moth pest control in place. Otherwise the setup of Shurguard Wokingham is as expected.

I feel as a longer term user, who was out the country I was taken advantage of as their occupancy increased and this not being proportionate to their actual increased costs - I suspect as lockers empty they wouldn't in turn drop their prices to existing users. A several percentage price increase would have been agreeable however 16% and 15% after 12 and 24 months is outrageous. I also logged a complaint with BBC's Watchdog on the same.

I am no longer using Shurguard and would not recommend them for expat/long term storage.
Google
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Storage itself is fine but access code haven't ever worked. I signed in on Feb 27th and given an access code. I was told that might not work that day but it will the day after. I've visited the facilities 4 times since. In ALL occasions I had to go to the office and get a temporary code. The local staff at the Wokingham facilities are helpful and polite. The problem is the IT and/or process that doesn't work. Management: Get serious on customer support and stop throwing your people under the bus with this kind of glitches.
Google
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Anonymous
Feefo
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Will never use again. Incompetent

Don't understand the meaning of data protection or how to read an email.
Sophie K
Hello, thank you for taking the time to evaluate us. In order to help us improve our services in the future, could you contact us by phone to explain the reason for your dissatisfaction in further detail? We remain at your disposal. 9/9/2020 7:20:31 AM
Google
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Google
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Google
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Absolute rubbish company, staff very unhelpful, kept waiting outside for twenty minute. then to top it off I was unable to return goods purchased the day before and in pristine condition.
* Promotion conditions.
Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
Feefo Gold Trusted Merchant  Member of SSAUK