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Shurgard Kennington customer reviews

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Customer reviews

Date
Rating
Feedback
Anonymous
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Seamless check-in process. Amiable staff. Would definitely use their services again.
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Excellent service on the day despite an online booking error

There was a mess up with our booking but your man for it all sorted for us so we could unload and get on with h our move. He was very helpful.
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Excellent service and good storage

Good service and very secure.
Anonymous
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Very helpful and explain clearly
Anonymous
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Easy to rent

Always professional and happy to help in all situation.
Anonymous
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Staff fantastic repairs needed urgently, better and more tools needed.

The staff were wonderful, friendly, helpful and very polite. The unit met my needs, however the entrance to the front of the building needs urgent repair. The trolleys get stuck in the broken concrete just before entering and on leaving and when you have a full trolley that is not a joke, what you are carrying catapults off the trolley and causes damage.
The trolleys themselves are designed so that if you take your goods off the wrong end first your other boxes fall off causing damage.
There are no step ladders and these would be very helpful as the units themselves are tall but without a step up cannot be reached.
All in all a very pleasant experience and one I would repeat if I needed again in the Kennington area.
Ann D.
Hello, thank you for taking the time to give us your feedback. We're glad to hear you appreciate our staff and services. Our staff members take pride in looking after their facilities, maintaining them to very high standards. We have passed your concerns on to the Store Manager who will be looking into your remarks in more detail. We hope you're having a positive storage experience at Shurgard and thank you again for sharing your valuable feedback.
4/06/2018 6:50:39
Anonymous
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Good service so far - first month

Staff were friendly - storage easy to use so far.
Anonymous
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I have heard so many good reviews about Shurguard however on one particular day in Kennington branch, I did find one of their staffs very rude.

I have since then try to avoid her because I do not want any confrontational.

I intend to report this in the right channel by getting in touch with the customer service.
Ann D.
Hello, we are sorry to hear you didn't have a positive experience at Shurgard Kennington as many customers find our staff to be helpful and professional. We will make sure to pass your feedback on to the team. Thanks again for choosing Shurgard. If you would like us to contact you, please email your customer ID and phone number to info@shurgard.co.uk.
8/05/2018 6:42:23
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Very helpful, answered all questions I had and got the contract done quickly, exactly matching my needs.
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Will recommend you in view of my experience.

Yes. Service was polite, well informed & helpful.
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They were polite and helpful
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Efficient, quick to respond, careful

I'm a first time user of Shurguard and the process is quite complicated. I'm also elderly, and have poor mobility and walk with a stick.
Every time I visited the office I was always offered a chair. I was shown very patiently how to turn flat pack into box. I was taken through the process of self access: security codes. Keys etc.
Packing up your household, dealing with insurance companies and removal companies is horribly stressful the staff walked beside me every step of the way and picked me up and supported me when I stumbled along the way. There was a glitch at the 11th hour due to breakdown of communications between myself and the removals company. It was sorted to my satisfaction IMMEDIATELY.
The staff's customer care, knowledge, expertise and efficiency were first rate. I would certainly use their services again and recommend the company to others. The staff catered to my 'special needs' with great sensitivity and care.
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Great service

Estefania made our check in very smoothly and helped us a lot to speed it up. Great prices and good location.
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I had an excellent and very helpful experience at the Kennington branch!
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Excellent front office staff - really helpful and knowledgeable!

Excellent front office staff - really helpful and knowledgeable!
Anonymous
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Solid Experience

Easy to deal with over the phone and the follow-up in person was similarly smooth.
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Great service
Anonymous
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Good

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