Reviews of Shurgard Herne Hill
✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
FOR EVERY MOVE IN LIFE
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First month's rent £1*
No minimum stay. Ex. admin fee.

CUSTOMER REVIEWS

Date
Rating
Feedback
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Easy to use

Very helpful staff. Easy to access.
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Good value

Very easy to get set up because the staff are terrific...efficient and thorough. Follow up is good. So far so good...
Anonymous
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I would recommend SHURGARD to everyone who needed self storage so safe

Staff are so helpful and SHURGARD Self -Storage is so safe
Anonymous
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Helpful and Friendly Staff

The representative was extremely helpful and made an already stressful move much easier.
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Helpful staff, clean building.
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The staff are great and customer service is the best

The staff are great and customer service is the best
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Great service..Mandy especially helpful and informative..smooth and easy experience familiarizing myself with how it all works
Anonymous
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Great storage space

Friendly, super helpful and very efficient with paperwork. Storage space is easy to access and in general makes it hustle free experience.
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yes Mr Boris was very good at setting up my Lock Up in ShureGuard, thx very much, Real Professional Guy, Bless.
Anonymous
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Service is good
Anonymous
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Friendly, helpful advice and service from safe. Clean, easy to use and access.
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Super helpful, professional, and quick!
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Very happy with Shurgard and highly recommend it.

Very helpful and friendly staff; clean building and great security.
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Excellent service

Very professional and friendly service by the guys in hayes. It was very easy to register and than load
Thanks guys
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Michael was an amazing employer
Anonymous
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Good, dry and clean storage, staff friendly and helpful also
Anonymous
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The members of staff are very kind and helpful.
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Excellent service

Shurgard City Airport has a fantastic team and customer service
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Wokingham branch extremely efficient and helpful

Lana at the Wokingham branch was very helpful and answered my emailed questions promptly. When I went into the shop to purchase some boxes she was friendly and helpful. Many thanks.
Anonymous
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Needed a shortage unit urgently Shan was very helpful excellent customer services
Anonymous
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Happy with place

Good job happy with this place
Anonymous
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Very good customer service t

Very good customer service and the reception guys are very helpful and very friendly I’m really happy since I’m joined this storage
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Top central location, clean & easy access, user friendly & excellent staff!

I have used your facility in Reading several times over the years and I have to say that the current in store "team" (Adrian & Shane) are as good if not the best representatives I have had the pleasure dealing with. they are very polite & efficient in their roles & are a credit to themselves and to your company. I continue to be spoilt for choice as regards the amount of other storage companies/facilities there are in Reading and although shurgard isn't the most economical option I prefer to pay that extra premium as i'm made to feel that my custom is valued and that to me goes along way in these very difficult times. thank you gentlemen!
Best wishes & Regards C.Garcia
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VERY VERY GOOD STAFF THANKS

VERY VERY GOOD STAFF THANKS
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I have been using shugard for a week now
I must say they have great facilities and staff are very helpful 😀
Prices are reasonable and only £1 for the first month for new customers when you join
The room size was perfect and spacious
And perfect location for me as it's around the corner from home
Plenty of parking spaces available!
Keep up the great customer service skills!😀

Thank you

Mariha
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Very professional and helpful service. Social distancing fully observed

Recommended. Very clear and helpful service and advise
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Very simple process and friendly team
Anonymous
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So easy to storage stuff and the place is accesibke

Excellent,perfect
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I have a wonderful customer experience while I was there.
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Great customer service!
Anonymous
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The service I received from Chad was excellent - he took the time to help me work out how I could use the space most effectively and showed me another size option in case I needed more space. Everything was explained really clearly around getting access to the site and my unit.
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Fantastic service. Boris and Matt were very helpful. I would definitely recommend that place .
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Awesome service and prices
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CUSTOMER SERVICES SATISFACTORY AND GOOD CONDUCT
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The young lady was respectful and friendly in these troubled times her sepi

My review says it all our young lady who was more than helpful her efficiency and knowledge of her service was brilliant her respect towards us made us feel special and unique her knowledge of Covid 19 +the protection the store was well equipped to deal with any emergency well done to her and the team the store gets a 1 for hygiene
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Very helpful staff and smooth storage move in experience

Staff were very helpful both when calling to clarify something about the storage arrangements before booking storage and when it came to moving my belongings in. The move in process once arriving at the storage site was also very straightforward and not stressful. The first month offer for new users is very good value so is well priced since I'm using it for just a month.
Anonymous
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Couldn’t ask for anything better

Customer service is top of the range
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Really helpful and clean
Anonymous
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Lovely very helpful staff

Lovely very helpful staff at Sureguard in Deptford. Very polite, nothing’s too much trouble, happy to explain. Also a very good deal on the first month’s rent!! Highly recommended
Anonymous
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Easy and simple to use.
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Great staff

Seema was very helpful and attentive and the facility is very clean and well organised.
Anonymous
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Excellent

Excellent service - very helpful
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Excellent and efficient services provided Staff in you Hayes Branch
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Very good experience

Very easy to set up, great team ready to help.
Anonymous
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Good place to store your belongings.
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The lady that helped me was very polite, pleasant and helpful
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Great service :)
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Fantastic Service from start to finish

Fantastic experience from start to finish. Perfect for my house move, just putting my stuff in storage for a couple of nights between packing up and going to the new place. Friendly staff (especially Daniel and his manager) who went out of their way to help out. Would highly recommend.
Anonymous
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Absolutly great experience in Norbury storage. Thank you.
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Never used the service before but would use and recommend again.

Affordable, polite staff, hassle-free service.
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Easy to access, professional service from the customer service team. The storage is very secure, they have a parking facility which helps a lot and also they have trolleys available which makes it a lot easier to move boxes around.
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Excellent customer service, friendly and helpful staff
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Thumbs up Shurgard Woolwich

Zara was polite & patient over the phone, as I had many questions. When I went to collect the keys & sign contract, the gentleman at Reception was very helpful too. It was raining & he helped find a better way, for me to move boxes to the unit. Parts of Contract were explained and he answered my questions. Very kind. Thanks.
Anonymous
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Clean and organized
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They were very helpful and thorough
Anonymous
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The staff have been really helpful and friendly, I can’t fault it!

Great storage experience, much better than others I’ve had in the past. Very helpful and with the offer, pretty good value.
Anonymous
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My first time using self-storage. The staff member couldn't be more helpful & polite. Answered all my questions
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Great place with easy acces to store your extra stuff.

Great Staff, smooth and efficient check in and transactions.
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Amazing service from Benil and easy move in

Amazing service at Greenwich from Benil. Quick move in and hassle free.

Could not recommend this location more
Anonymous
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Excellent service👍

Very helpful assistance
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Great service, great staff.

Shurgard has provided a great customer experience from the time I first enquired about a unit - I've now had a unit for a couple of week and I'm still very happy.

Absolutely no issues with the storage and access to the storage. The staff I've met have been extremely freindly, courteous and helpful - Chris and Stephen are their names. I couldn't have hoped for a better service.
Anonymous
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excellent customer service. lovely clean spaces

excellent customer service, going out of their way to make arrangements as flexible as possible. very clean premises
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Quick and easy registration, staff very helpful, we got a large unit which was conveniently located on the ground floor. We managed to store our whole nursery furniture and resources with space
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avaiable, clean and secure. all we need in the times of covid :)
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Very clean. Efficient service in organising rental. Staff friendly and helpful.
Anonymous
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Helpful staff

Helpful and accommodating staff - easy transaction
Anonymous
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A very satisfactory dealing with your staff. Thank you

Yes most definately. Very thorough and friendly. Thank you.
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Excellent service from your check in lady. Friendly, fast and super efficient.
Anonymous
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Great service overall

Excellent customer service. Very convenient storage option at all levels.
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Awesome Customer Service

Super easy, efficient experience! highly recomend this branch!
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Fantastic Service

Very helpful staff at all stages of the experience. The staff were very helpful on my initial phone call to book the storage. They were happy to explain the different sizes available and the booking process. I even need to re-schedule to a day earlier after booking and that was no problem at all. On arrival, I was greeted and taken care of by Julia who was a tremendous help throughout. Turns out we had to upgrade to a bigger unit but this was done with no issues at all. All in all, fantastic service.
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Very good service
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Thank you very for the brilliant customer service. Very helpful and kind members of staff. Highly recommended.
Anonymous
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Very good customer service quality
Anonymous
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Great experience!

So far, I am extremely satisfied with the professionalism of the staff and the condition and quality of the site. I feel secure that my things are safe.
Anonymous
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Excellent set up - will be my go to storage

super organsed. Helpful staff. Secure facilities.
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Thanks Shurgard and Semira you are an asset to this company

This is a very stressful time of my life I have a 20 year son doing his last year at Birmingham uni a diva daughter and I am moving into a flat which I am waiting to go through so you can imagine but 50 to 60 % of you’re customers are properly going through similar or something like or they just love Shurgard lol thanks to you’re one of you’re lovely staff Semira always smiling running up and down and helping customers and me I work for Range Rover and when I first started I was frightened rearranging cars and making sure there above first class standards for a range of customers foot ballers actors and so on so just to see SEMIRA smiling face is a big relief for a man coming up to his 50,s with a lot to sort out in my day to day duties for any one that has a 20 year old son and a 15 year old daughter will know the trials and tribulations I go through
Thanks again Semira hopefully you will be area manager some day .
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Perfeckt,.
Anonymous
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Convenient opening hours and reasonably priced.

Friendly staff, continent hours and reasonably priced. First month discount is a bonus.
Anonymous
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Very good services
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I still use the storage on some occassions

Security concerns. I have been informed that there has been some recent break inn at the Edgware branch.
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Quck & Easy

Rental process went well
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They explains very clear the contract and the use of the keys, gate, etc.
They are really friendly and nice.
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Customer's service is good.

Good telephone customer's service .
Storage deals were also Great.
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I HAD PRIVATE INSURANCE ..IT WAS UNABLE TO SHOW THE DETAIL ON MY PHONE APART FROM THE NUMBER


I WAS OBLIGED TO BUY FROM YOURSELVES

I HAVE IT ON MY LAPTOP NOW
Sophie K
Hello, thank you for taking the time to give us your feedback. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly. 9/2/2020 8:05:58 AM
Eric Elias
Thanks for the quick reply

I changed feedback from bad to good but would appreciate an email address so I can send proof of insurance and have your fee refunded 9/2/2020 2:09:58 PM
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Good Service
Anonymous
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Great réception and very helpful staff
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Very pleasant staff and the Unit was as expected and clean.
Anonymous
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Having just become a Shurgard Customer, the two things I have noticed, which I feel could be improved upon are the lighting in the Corridors and the LCD Screens on entry and in the lifts are very dim and too small to read for quick, easy access. Perhaps a magnifier would clarify the screen context.
Anonymous
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Great customer service, super clean and tidy but a bit pricey.
Anonymous
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Improve your customer service
Marie-Christine U
Hello, we are sorry to hear you didn't have a positive experience at Shurgard as many customers find our staff to be helpful and professional. We will make sure to pass your feedback on to the team. We hope you're having a positive storage experience at Shurgard. 9/10/2020 10:02:31 AM
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not bad, however, not happy that the storage reserved changed 35Sq to 30sq

I was attended to, by staff on duty, I notice that records not updated
Anonymous
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Less worth than the others.

Good staff, good facility, initial price offered is a second cousin, twice removed to the price you actually end up paying.
Sophie K
Hello, we are sorry to read you did not receive all the information on pricing you needed. Our on-site managers are available during office hours to answer any questions on storage and pricing. Unlike many other storage providers, all available units and prices are shown online, including our special offers.
The only extra costs new customers need to pay are a one-off administration fee and a unique sealed lock to your storage unit to guarantee no one else can access your belongings. Although all our facilities are fully insured, you still need to get an insurance to cover your stored items. Our rental prices cant include this because the cost depends on the value of your goods. You can find all the information on pricing on https://www.shurgard.co.uk/self-storage/why-shurgard/self-storage-prices. We are confident that the overall cost of your storage at Shurgard offers great value in the market and thank you for storing with us. 9/16/2020 9:17:06 AM
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Your admin great, helpful and competent.
The lift (single one) to third floor a disaster, I felt embarrassed with the removal people. Have to face same embarrassment when reclaiming the goods.
The problems with lift was common knowledge with your staff, when mentioned. They were equally sorry.
Anonymous
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Will never use again. Incompetent

Don't understand the meaning of data protection or how to read an email.
Sophie K
Hello, thank you for taking the time to evaluate us. In order to help us improve our services in the future, could you contact us by phone to explain the reason for your dissatisfaction in further detail? We remain at your disposal. 9/9/2020 7:20:31 AM
Anonymous
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Totally unhappy with your customer service at Alperton branch in London. Most unprofessional & unhelpful. Problems are not resolved, staff clinging to their chairs, not bothered about helping customers, and not motivating them to stay with Shurgard. Total put off.
Sophie K
Hello, thank you for taking the time to give us your feedback. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly. 8/28/2020 2:28:28 PM
Anonymous
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Poor!

I was not impressed with Shurgard Storage. After I had paid to use my unit, both lifts were broken and there was no one to contact as I went to visit after office hours (you can access your storage 6am to 11pm). The next morning, they told me the lifts were working again, to get there and they was not... was also told I would get a discount from the manager, which has not been received!!!
Sophie K
Hello, thank you for taking the time to give us your feedback. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly. 8/28/2020 2:18:14 PM
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The worst customer service!

I was sold the locker and at the time the printer wasn't working. I paid, gave ID and was reassured by Akash (Neasden branch) that all I needed to do was come in on the day of my move and sign the papers. I asked if I needed to bring ID and he reassured me I wouldn't. Come the day of the move, I drive 40 minutes to get to the lock up, only to be told by a different representative that I couldn't access my lock up without my ID. That was that as far as she was concerned. I asked her (unfortunately I didn't get her name) to call Akash and she did, after being rude. I'm sorry, your company created this issue with your misinformation, don't you dare be rude to me!

I contacted my partner and asked her to call head office. She returned my call several minutes later telling me they would contact this representative. A few moments later, the phone rang in the office and she ignored it. It rang again and she ignored it. The third time I asked her to answer I telling her it was probably head office. When she did finally answer, she was told to give me access.

Here's the point: your representative misinformed me therefore it's your issue to fix. Your representative didn't give a two hoots! She expected me to drive another hour and twenty minutes. Do you know why? Because she doesn't care! This whole debacle wasted two hours of my life and when I finally did get the locker, the lock was faulty and so I had to wait another twenty minutes for the laboriously inept representative to redo the paperwork.

Don't have people working for you with absolutely no customer service experience or manners. She was rude and I'm not the kind of person to take that from anybody so she was met with equality in rudeness. Train your staff properly!
Sophie K
Hello, we are sorry to hear you didn't have a positive experience at Shurgard as many customers find our staff to be helpful and professional. We will make sure to pass your feedback on to the team. We hope you're having a positive storage experience at Shurgard. 8/26/2020 8:32:09 AM
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Not a big fan

I had booked a van to go store my things in Shurgard at about 9pm. After unloading everything the lift doesn’t work. We tried looking for a door with stairs got a denied access to all doors. At the end, there is no one to pick up calls or assist in situations like this and that’s why it’s a star I lost money and time trying to put everything there
Sophie K
Hello, we're sorry to read you've had difficulties with the lift and apologise for any inconvenience this may have caused. We take pride in looking after our facilities to make your move stress-free. We will share your feedback with our store & facility management team so this can be fixed. Thank you for sharing your comments. 8/26/2020 8:28:13 AM
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2 of the Herne hill staff from my experience seems to not offer the same help to persons of colour. Missed treated with no apology!
Sophie K
Hello, thank you for taking the time to give us your feedback. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly. 8/18/2020 1:13:12 PM
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Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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