Reviews of Shurgard Hayes

Covid-19 update: Our stores are open. Contactless rental remains possible. More info on our protective measures »

✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
FOR EVERY MOVE IN LIFE
Menu Menu close
Self-Storage at Shurgard Hayes
Storage units from €1 for the first month's rent. No minimum stay.

CUSTOMER REVIEWS

  • true
  • true
  • true
  • true
  • "half"
(4.6) based on 212 reviews
Date
Platform
Rating
Feedback
Google
  • true
  • true
  • true
  • true
  • true
Great space, very clean and tidy. Plus the customer service is brilliant. Thank you James for showing me around and answering all my questions!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Feefo
  • true
  • true
  • true
  • true
  • true
Quick and easy getting set up, very clean facilities
Google
  • true
  • true
  • true
  • true
  • true
Brilliant service helped me up with my desk to storage unit & incredibly affordable with first month rent offer 🙌🏻
Google
  • true
  • true
  • true
  • true
  • true
Really happy with my phone booking! Lee has provided a great customer service and a friendly and pleasant call. On hard times like these, in which storing all your life is the only option, and definitely not a pleasant experience, being treated nicely and having everything run this smoothly, makes things way better and easier. Thank's !
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true
It is a good experience. Everything was there at the beginning of the rental just as being told it would be.
Access is very convenient with your code you enter to the premises and you use it in the lifts.
I didn't have any problems while moving things to my storage.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Tim and Lee couldn’t have been more helpful or efficient. Highly recommended
Google
  • true
  • true
  • true
  • true
  • true
Very professional, polite and friendly service. Tim told me everything I need to know and walked me through my appointment. The call took less than 15minutea. Very pleased!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Great service. Lee was brilliant and explained everything very clearly. Happy to have the assurance my ting will be safe.
Feefo
  • true
  • true
  • true
  • true
  • true
excellent service
Feefo
  • true
  • true
  • true
  • true
  • true
Professional service
Google
  • true
  • true
  • true
  • true
  • true
I'm happy with this place to keep my stuff. Very good service. Reece at the reception is the best, he offered me the promotion 1£, explaining me everything about the contract and terms/condition. The spaces are clean, safe and the lock is incorporared to your box door (no extra lock needed like in the other storages). Also it's closing at 11pm compared to other storages at 6pm.
Google
  • true
  • true
  • true
  • true
  • true
Lee from Shurgard was absolutely fantastic. He was accomodating and did what he could to provide my partner and I with the best storage unit to fulfill our needs.
Google
  • true
  • true
  • true
  • true
  • true
I have been using Shurgard in Putney for about 17 years. It has proven to be a reliable, secure and effective storage solution, with a really fantastic customer service element which has made my life significantly easier. There have been some great customer service representatives over the years, but Lee has really surpassed himself with his help and assistance as my time comes to an end. Thank you Lee, I really appreciate it and have no hesitation in recommending Lee and Shurgard.
Google
  • true
  • true
  • true
  • true
  • true
Lee was extremely efficient and friendly.
Easy process

Thanks
Google
  • true
  • true
  • true
  • true
  • true
Great Service!!
Google
  • true
  • true
  • true
  • true
  • true
Reece is Putney was brilliant and very helpful!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Lee was very helpful
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Lee was very helpful and efficient, highly reccomed him for storage solutions
Google
  • true
  • true
  • true
  • true
  • true
Reece was extremely helpful and found me the idea unit. Reasonable priced and easy to access. Recommend to anyone looking for storage in the area
Feefo
  • true
  • true
  • true
  • true
  • true

Very helpful, kind and polite.

Your staff explained all the rules and regulations very well.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
He showed me the storage. He was so polite and perfect.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Feefo
  • true
  • true
  • true
  • true
  • true

Brilliant service

Brilliant service and experience at the Hayes branch.
Google
  • true
  • true
  • true
  • true
  • true
Very good service, professional and fast.
Lee explained everything clearly and he was very polite, excellent customer service. I am definitely going to book with them again.
Google
  • true
  • true
  • true
  • true
  • true
Lee was very helpful and smiling behind his mask! He even gave me an umbrella for the rain! Excellent!
Google
  • true
  • true
  • true
  • true
  • true
Great experience with lee
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Amazing and helpful service from Lee. I couldn’t.have wished for better. Good storage at an excellent price.
Google
  • true
  • true
  • true
  • true
  • true
These guys are great Lee could not have been more helpful. Thank you so much.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Thanks for you help Reece - very helpful indeed!!
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true

Excellent service

I was served by Mark Kelly. Although I arrived a bit last minute, he took all the time necessary to explain and do everything properly. He had a very positive, friendly attitude which really cheered me up. Absolutely perfect in customer relations. In terms of practicalities, the facilities are good and I was happy with everything.
Google
  • true
  • true
  • true
  • true
  • true
Super friendly and efficient.
Google
  • true
  • true
  • true
  • true
  • true
Lee was most helpful with sorting out any issues I had. Thank you!
Google
  • true
  • true
  • true
  • true
  • true
Great service from Lee
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
I normally don’t write reviews but I’ve had a really good experience storing with Shurgard for a move. The costumer service I have received from the team has been the best I’ve had in my storing experiences - with special thanks to Greg (at the Greenwich store, who talked me through my reservation), and Silvano and Lee who have been very helpful in resolving my queries.
Google
  • true
  • true
  • true
  • true
  • true
Silvano was super helpful today, thanks man!
Feefo
  • true
  • true
  • true
  • true
  • true
i can say very good customer service
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true
very nice staff
Feefo
  • true
  • true
  • true
  • true
  • true
Thank you so much to your staff include Manager in Hayes!
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true

Excellent customer service

Excellent service from the start.
Matthew was amazing talking me through all my options fantastic Customer service.
Google
  • true
  • true
  • true
  • true
  • true
Feefo
  • true
  • true
  • true
  • true
  • true
It was a stanning and professional service.Very happy
Google
  • true
  • true
  • true
  • true
  • true
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true
From the very first conversation onwards, they were very helpful, friendly and professional.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Well organized self storage
Feefo
  • true
  • true
  • true
  • true
  • true
Good 5 star game
Google
  • true
  • true
  • true
  • true
  • true
Super helpful and very straightforward.
Feefo
  • true
  • true
  • true
  • true
  • true
Valter was very helpful and accommodating with regards to me not being able to get there on time before office shut
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Very easy and quick. Lee was extremely helpful at sorting out space which fit our needs exactly.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Very secure and clean
Feefo
  • true
  • true
  • true
  • true
  • true
A+ Great communication
Google
  • true
  • true
  • true
  • true
  • true
Staff at this branch were very helpful. Much appreciated.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Veryn and secure location. The staff has been friendly and helpful, and have been fast to respond to any questions we have had. I would highly recommend this location!
Feefo
  • true
  • true
  • true
  • true
  • true
Very good service I very satisfied your service I m very happy
Feefo
  • true
  • true
  • true
  • true
  • true

Excellent services

Services were excellent.. staff helpful.. staff named Jamil(hope I spelled it correctly) helped with paperwork n explained how to access storage very carefully n clearly.
Google
  • true
  • true
  • true
  • true
  • true
Silvan, has been great assisting in all my storage needs.
Google
  • true
  • true
  • true
  • true
  • true
excellent customer service from Sylvano and rest of the team, thank you
Google
  • true
  • true
  • true
  • true
  • true
Right from my booking, the communication was very effective. On my arrival at Putney Shurgard the were very welcoming and helpful with packing. The team is very professional. Reece, Silvano, and Damon. I will this storage to anyone in need.
Google
  • true
  • true
  • true
  • true
  • true
Always experienced friendly and prompt service whenever in store, and found the storage unit system very user friendly with 24hr access and never any problems.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
What a legend! Super helpful to get our 40ft HC into the storage. Silvano is your man.
Google
  • true
  • true
  • true
  • true
  • true
Excellent service, friendly, informative and reassuring. Silvano was a pleasure to deal with.
Google
  • true
  • true
  • true
  • true
  • true
Silvano was amazing. Thank you so much for all of your help! I would give ten stars if I could!
Feefo
  • true
  • true
  • true
  • true
  • true

Great service

Great service throughout. From the initial contact with Shan through to the key collection. Thank you. 5 star service.
Google
  • true
  • true
  • true
  • true
  • true
Shurgard Putney.

Exceptional service. Willing to help and very good attitude. I arrived just as they were closing and they were still very helpful and thorough with their support.

Again, 5 star service from all staff. Hands on team. 11/10
Google
  • true
  • true
  • true
  • true
  • true
16, Nov 2020 - In regards to Silvano the Branch Manager at SG Putney and the amazing service he provided us, my partner and I would like to express our immense gratitude for his professionalism and expediting a situation that is affecting so many of people in the world. Because of the COVID crisis, and lockdown we were both made redundant during the first lockdown and have been having to save money and budget as best we can. Now during the second lockdown it has become so much harder. We expressed this to Silvano and he was kind enough to work with us to find a fair compromise for the next few months rather than us having to vacate our storage unit. We are so grateful, we appreciate the kindness. This has been an immense help. Kind Regards, Miss L Akseth and Mr G Morgans-Mills
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
I made a reservation last night, and Silvano called me this afternoon to confirm the reservation for me.

Silvano was very kind and explained everything very clearly, and in detail - which was great as I didnt have to ask for further clarification.

I was told that the signing of the contract, etc on the day that I'll be moving my things into storage would be done as socially distanced as possible which is great as we're currently in lockdown 2.

Thanks for the great impression and service! :)
Google
  • true
  • true
  • true
  • true
  • true
Silvano, the manager at Shurgard Putney is terrific! Business-like yet flexible, professional yet cheerful. His whole team are always happy to answer questions and offer some helpful suggestions. If you need a creative solution to a storage need, this is the place to come to.
Google
  • true
  • true
  • true
  • true
  • true
Very quick and very efficient. Super service.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
5 stars are simply not enough for the Putney Team!!! We have being a client for years and their Customer Service has been second to none, time and time again. They are unbelievably helpful and deserve not 5 but 10 stars as far as everyone in my family is concerned. Thank you!!!
Google
  • true
  • true
  • true
  • true
  • true
Clear and simple. Helpful from the moment I enquired about a unit to checking into the unit to checking out.

Would definitely use Shurgard Putney again. I'm terrible with names so can't name check anyone, but for anyone thinking of using them I'd say you're in safe and competent hands!

Silvano and Lee really helpful 2nd time around
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Really good, the member of staff who help me was really nice and helpful. Great service
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Mr Silvano the manager of the Shurgard Putney I find him competent, friendly, understanding and valuing customers loyalty
Google
  • true
  • true
  • true
  • true
  • true
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true

Good deal, great service

Extremely happy with the service i received. The discount deal makes the whole experience even better. With Professional staff like Valter you are in good hands.
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true

Excellent service friendly and professional advice.

Excellent service friendly and professional advice.
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true

I recommend to anybody

Second time I’m using their facilities, quite clean, easy access.
Feefo
  • true
  • true
  • true
  • true
  • true

Amazing

The service from the guys on the desk was amazing. One was a new starter. Both very friendly and all information advised to me very simple and easy to understand
Google
  • true
  • true
  • true
  • true
  • true
Brilliant service, just made my life so much easier, not one to usually leave reviews but had to make sure the staff were recognised for going the extra mile!
Google
  • true
  • true
  • true
  • true
  • true
Great service, I dealt with the manager (Silvano) very helpful with great knowledge, a nice team to have around.
Feefo
  • true
  • true
  • true
  • true
  • true

The staff are great and customer service is the best

The staff are great and customer service is the best
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Super easy to set up. Clean, organised and covid-safe.
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true
Service is good
Google
  • true
  • true
  • true
  • true
  • true
Some crossed lines that Silvano sorted w fab Anglo-Italian flair. Have stored w Shurgard before - would recommend.
Feefo
  • true
  • true
  • true
  • true
  • true

Excellent service

Very professional and friendly service by the guys in hayes. It was very easy to register and than load
Thanks guys
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true
Needed a shortage unit urgently Shan was very helpful excellent customer services
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true

Very good customer service t

Very good customer service and the reception guys are very helpful and very friendly I’m really happy since I’m joined this storage
Feefo
  • true
  • true
  • true
  • true
  • true

VERY VERY GOOD STAFF THANKS

VERY VERY GOOD STAFF THANKS
Google
  • true
  • true
  • true
  • true
  • true
Feefo
  • true
  • true
  • true
  • true
  • true
Awesome service and prices
Feefo
  • true
  • true
  • true
  • true
  • true
Excellent and efficient services provided Staff in you Hayes Branch
Google
  • true
  • true
  • true
  • true
  • true
Very Happy with service, Friendly staff, I recommend this store.
I did need a specific box and the staff did help me .
Thank you.

R Jorge
Google
  • true
  • true
  • true
  • true
  • true
Daniel was great, extremely clear, helpful and suggestive too. Really appreciate the service and based on the ease of the call I made the decision to sign up today. Thanks again
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true
Very good customer service quality
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true
Very good services
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Fantastic service- efficient, straightforward and concise. Reserved online, was called the next day and had storage sorted within 24 hours.
Silvano was very helpful and offered great customer service. He talked through the terms and contract, showed me the unit I would be renting and answered all of my questions. I also recieved a courtesy call a week later to ensure I was happy with my unit.
Google
  • true
  • true
  • true
  • true
  • true
So glad to find Shurgard around from our new flat otherwise we had been drowned under all the removal boxes
Convenient clean and easy access
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Absolutely Amazing customer service.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
ALL team at this brunch is very friendly . I come in with a problem and it was quickly resolved by a team ..
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
The Putney team were really helpful and friendly. Great experience all round.
Google
  • true
  • true
  • true
  • true
  • true
Helpful and cardboard boxes.:)
Google
  • true
  • true
  • true
  • true
  • true
Agnes was so helpful in sorting a last minute storage unit out for me. She was efficient and explained everything to me in detail in terms of the contract and access etc. Would recommend!
Google
  • true
  • true
  • true
  • true
  • true
Excellent service, very attentive staff specially Agnes who helped me through from the start to the finished. Highly recommend
Google
  • true
  • true
  • true
  • true
  • true
Excellent customer service! Agnes was exceptional... attentive and confident in her responses to my needs. Was able to sort everything out without a hitch and in no time at all.
I would recommend Agnes and Shureguard to anyone who needs them.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
David was very helpful and patient in dealing with my storage Application and made sure that I had everything I needed.
Google
  • true
  • true
  • true
  • true
  • true
I was very impressed with the prompt, friendly and efficient service that I received from Agnes this morning. As always Shurgard Putney gave a first class service. Thank you.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Great staff , very helpful.
Been storing football equipment there for many years and I prefer it to other places cause it's much cleaner than other local storages I ve used , there s always trolleys always on hand , etc...

Quick access to Wandsworth, Putney, South and Central London.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
great place to store your things
Google
  • true
  • true
  • true
  • true
  • true
Great and modern facilities. Good pricing and great customer service (Andre). Would highly recommend. Good access times and security. Good range of unit sizes. X2 big lifts. Plenty of parking spaces for unloading/loading.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Very helpful staff, clean, organised and safe facilities, fantastic experience during a stressful time of change - they made the whole experience easy and pleasant. Highly recommended!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Amazing staff
Google
  • true
  • true
  • true
  • true
  • true
Great staff.Aundre(hope i got the spelling right) and john were a big help.highly recommended.its a 5* from my side.
Thank you.
Google
  • true
  • true
  • true
  • true
  • true
Awesome and efficient....
Secure and systematic
Do I need to say more.... It's a must use
Google
  • true
  • true
  • true
  • true
  • true
Putney is such a well run storage outlet in comparison with Park Royal where the immature manager behaves like a thug, bossing even his own female staff around in a scandalously macho manner - did #metoo never happen? In Putney clients and staff have good communication probably because they fully understand English and use it appropriately. It's really a shame they are tainted by association with the loutish abuse at Park Royal.
Google
  • true
  • true
  • true
  • true
  • true
5 stars service.
We move some goods in the Putney Shurgard storage the other day and we were delightful about the service we reveived from the manager and the assistant manager.
They have been flexible and very helpfull with us about everything.
Amazing five star service. And obviously even the storage is very nice and secure fitted with cctvs and digit codes everywhere.
Probably even too many digit codes!!

Thank you very much.
Google
  • true
  • true
  • true
  • true
  • true
Nice manager
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) Great service, very clean and safe.

(Original)
Ótimo atendimento, muito limpo e seguro.
Google
  • true
  • true
  • true
  • true
  • true
Friendly and helpful staff, slight shortage of trolleys, probably because clients leave them locked up in their units, or don't bother to return them to the ground floor when they leave site. By far the fairest and most helpful of all the storage companies. Be careful about remaining in the car park after the 11pm allowed access time, your access will be denied back onto the storage facility, where you could press the emergency lift button to contact someone. There is an 0800 number to call beside the gate, but no response, just a recorded voice saying "thank you for contacting Shurgard". Nobody calls you back. One just has to wait for 6am and hopefully somebody coming in, to get out of the car park, or call the emergency services. If one is not carrying a phone I have no idea what one would do.
Google
  • true
  • true
  • true
  • true
  • true
Nice and secure, not a typical storage unit!
Google
  • true
  • true
  • true
  • true
  • true
The main entrance is without steps or ramp so you don’t have to pre-plan your visit if you have special requirements. Easily accessible.
Google
  • true
  • true
  • true
  • true
  • true
The store is well laid out and neat inside, the virtual tour is really helpful for seeing the size of the storage areas and surrounding area before hand. It's great knowing it's a safe place with 24 hour security so you know you're in safe hands.
Google
  • true
  • true
  • true
  • true
  • true
Nicola is great. Understands exactly what we need and acts quickly. Great customer service.
Google
  • true
  • true
  • true
  • true
  • true
I found the online virtual tour so helpful as I couldn't picture how big an area was, seeing storage with boxes in helped make a decision in advance.
Google
  • true
  • true
  • true
  • true
  • true
Fantastic Business. Really easy to use and a great deal at only £1 for the first month. I would definitely use them again and promote them to anyone looking for storage.
Google
  • true
  • true
  • true
  • true
  • true
I found reception easily accessible with no steps to climb.
Google
  • true
  • true
  • true
  • true
  • true
Good sized facility with very helpful staff.
Google
  • true
  • true
  • true
  • true
  • true
Excellent variety of storage available with a wide selection.
Storage space is very large and clean, and you can virtually walk around the store and see what sizes the storages are! Recommend.
Google
  • true
  • true
  • true
  • true
  • true
What a relief to see so many CCTV camera screens in the reception. It's nice to see that someone watches over everything for 24 hours a day.
Google
  • true
  • true
  • true
  • true
  • true
There are a lot of different size boxes inside the store itself if you’re unsure where to get them.
Google
  • true
  • true
  • true
  • true
  • true
Easy to find on Putney Bridge Road, there are boxes here for people to use which is helpful and a good promotion for the first month.
Google
  • true
  • true
  • true
  • true
  • true
It's great to go somewhere where people genuinely want to help you. This store is perfect for all storage needs. It's fairly big with a side road to get to the back if you go by car and a pub next door!
Google
  • true
  • true
  • true
  • true
  • false
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • false
I love it the location and friendly staf
Feefo
  • true
  • true
  • true
  • true
  • false
Very simple procedure , very good service and excellent customer service.
Google
  • true
  • true
  • true
  • true
  • false
Good accessible storage in SW London. Clean and people are helpful. Not cheap though but good if you want something that’s not too far from your home.
Google
  • true
  • true
  • true
  • true
  • false
Google
  • true
  • true
  • true
  • true
  • false
I keep getting payment requests but since they took over from abc self store I am unable to pay with my American card through their system I used to pay over the phone . Now I can’t reach any one to speak to even though it says they are open . I paid my bill in the end with my brothers card but still got automatic payment requests . I get an email in the middle of the night saying the bailiffs are coming .

Final update . Kristina from my store in wandsworth reached out and she’s always the one who can fix things . She’s saved the day for me and made me assured and now I can say I finally feel like my stuff is safe . Their new system won’t take American cards so I’m using my brothers card from uk for now . Wandsworth phone line is down and they are apparently sorting it out in the mean time Kristina gave me the office mobile number . So going forward at least we found a solution thanks to Kristina.
Google
  • true
  • true
  • true
  • true
  • false
Helpful Staff, Efficient Service
Google
  • true
  • true
  • true
  • true
  • false
Google
  • true
  • true
  • true
  • true
  • false
Does what it says on the tin! Parking is fine, good staff.
Google
  • true
  • true
  • true
  • true
  • false
Pricey
Google
  • true
  • true
  • true
  • true
  • false
Google
  • true
  • true
  • true
  • true
  • false
Clean, efficient. Does what it says.
Google
  • true
  • true
  • true
  • true
  • false
Great access, plenty of room on the site too, so no problems bringing car loads of stuff. Only annoyance is their 6 monthly increase in charges.
Google
  • true
  • true
  • true
  • false
  • false
Google
  • true
  • true
  • true
  • false
  • false
Overall, pretty good, friendly staff, no problems with unit. Only gripe is with the horrendous increase of 20%, in monthly unit price!!!! Came close to going elsewhere!! If it happens again, I may well go!!
Google
  • true
  • true
  • true
  • false
  • false
Google
  • true
  • true
  • true
  • false
  • false
Expensive, but good storage facility
Google
  • true
  • true
  • false
  • false
  • false
Rude staff
Anonymous
Feefo
  • true
  • false
  • false
  • false
  • false

Three attempted unit lettings, all failed due to no company Inspection.

All units should be thoroughly inspected before being contracted to a customer. I have been given 3 different units so far because each was faulty and in need of repair and could not be safely used. I wanted larger, but the only unit available at first was 100 sq ft -- an outside unit. Upon inspection, after signing all the paperwork, I found signs of damp penetration to the ceiling so it could not be used for my books. Why was I given a leaking unit? Next, I was given a replacement unit indoors, also 100 sq ft, but on inspection -- in fact opening the unit, accompanied by the manager, the wire mesh covering the upper area for security was found to be hanging off the wall and from above and the unit was not suitable to use. Why was I even offered thisunit which obviously had not been inspected at all. Understand that I am waiting to transfer goods into my unit while all this is happening. Third unit was only 60 sq ft, but I needed to move goods in asap, so it had to do. My books, etc. are in there now, but this unit also has a safety fault not seen on inspection prior to letting me have it. My removal men pointed out that although it was difficult to see, the wire mesh above, directly over the entrance door, was broken outwards, as if someone had escaped from within by tearing the mesh up and out, about body size. There is no way this could have happened any other way, unless it was first broken into from outside and over without opening the gate -- i.e. burgled. Then after doing whatever burglars do inside, the mesh was forced up and out to allow egress for the burglar. I am very disappointed with this moving in experience, which was very expensive and time consuming with removal men paid by the hour. I do not feel that my goods are safe and secure in any of these units, but I am working to a deadline.
Soren G
Hello, thank you for taking the time to give us your feedback. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly. 7/6/2021 12:55:44 PM
Feefo
  • true
  • false
  • false
  • false
  • false
It is s big chaos, I went there with my stuff to load there snd the ujit was locked and couldnt open with the key I had one. If it wasnt for another custoner unit it would have cost me fortune. It has cost me for lot of time waste and lot of chaos.
Marie-Christine U
Hello, thank you for taking the time to give us your feedback. We're sorry to read you've experienced difficulties with accessing your unitdue to the unit being locked. We apologize for the inconvenience that this has caused you. If there is anything we can do, please send your customer ID and phone number to info@shurgard.co.uk. 12/8/2020 10:52:49 PM
Anonymous
Feefo
  • true
  • false
  • false
  • false
  • false

Poor!

I was not impressed with Shurgard Storage. After I had paid to use my unit, both lifts were broken and there was no one to contact as I went to visit after office hours (you can access your storage 6am to 11pm). The next morning, they told me the lifts were working again, to get there and they was not... was also told I would get a discount from the manager, which has not been received!!!
Sophie K
Hello, thank you for taking the time to give us your feedback. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly. 8/28/2020 2:18:14 PM
Feefo
  • true
  • false
  • false
  • false
  • false

Not a big fan

I had booked a van to go store my things in Shurgard at about 9pm. After unloading everything the lift doesn’t work. We tried looking for a door with stairs got a denied access to all doors. At the end, there is no one to pick up calls or assist in situations like this and that’s why it’s a star I lost money and time trying to put everything there
Sophie K
Hello, we're sorry to read you've had difficulties with the lift and apologise for any inconvenience this may have caused. We take pride in looking after our facilities to make your move stress-free. We will share your feedback with our store & facility management team so this can be fixed. Thank you for sharing your comments. 8/26/2020 8:28:13 AM
Google
  • true
  • false
  • false
  • false
  • false
My unit was broken into in Feb 2020, along with two others. There are no cameras looking at the units so nothing could be done, the police wouldn't investigate either. Avoid.
Google
  • true
  • false
  • false
  • false
  • false
I needed a storage unit for less than a month and thought what a deal of £1 for a month. The thing that happened is they charged me £47.55 at the first day and stressed that I just need to give a cancellation notice 15 days before the first month to receive the refund. I did so but after a couple of follow ups they refunded me only £12.54. Their £1 offer is a fraud. It cost me 35.01(£47.55-£12.54). The insurance was £14.32 for the first month and does not rationalize the total cost.
Google
  • true
  • false
  • false
  • false
  • false
Rat infested facility confirmed by number of traps in corridors. Moved to Big Yellow!
Google
  • true
  • false
  • false
  • false
  • false
Appalling storage operator who never answer their phones and offer woeful customer service across the board. Without doubt amateur cowboys who are just trying to increase their stores for monetary gain at the expense of tailoring their services to the varied needs of their clients. Do not use them or spend money with them for any reason. You will get burnt which is a deliberate pun intended. Hope they go bust !!
Google
  • true
  • false
  • false
  • false
  • false
Horrid customer service by Shane who works here
Google
  • true
  • false
  • false
  • false
  • false
terrible customer service. I moved out on time, the store denied it so I called to dispute and never heard back. I assumed all was ok. A few weeks later a debt collection agency rang me for payment & then to add insult to injury it turned out I’d actually overpaid! Would never use again. I have explained the reason by phone several times & wont be calling again.
Google
  • true
  • false
  • false
  • false
  • false
Space was good, storage was flexible which was handy. Entire experience ruined by terrible payment process during space rental, having left our unit spotless on move out day we had our details passed on to a collection agent for no reason with no invoice or explanation in advance. We had contacted reception to confirm we had left on time and confirm the state of the unit was satisfactory. I would not recommend using Shurgard.
Google
  • true
  • false
  • false
  • false
  • false
the deposits are clean and available at the entrance at any time but always much smaller than promised and paid. The fifteen days cancellation is not recorded and therefore no undue money is requested !!!
Google
  • true
  • false
  • false
  • false
  • false
Stay away as much as you can. There is a reason why they do regular offers at £1 per month. They do not acknowledge your notice by email, then pretend it has expired to make you sign another notice and request more payment despite you leaving and them renting the same unit to another person. And then they pass your contact details to a debt recovery company without sending any final invoice and calling/emailing you once about the invoice you never received. Do not trust the manager John and this employee
Google
  • true
  • false
  • false
  • false
  • false
Unfortunately once they have your money they have no interest in you.
I've now been waiting 17 days for my refund ofcthe remaining month which should have been paid no later than 10 days. They are fast at threatening to add extra costs on like admin costs if you don't pay within 4 days of an email (even though you have already paid they want the next month before it's due)
Word to the wise, take advantage of the deal at £1 for a month and make sure you give them 15 days notice as stated in the contract and leave before the end of that month. Anything over that and you will regret it..... What a Micky Mouse company.
Google
  • true
  • false
  • false
  • false
  • false
What an an awful, awful experience. Perfectly pleasant people and does-what-it-says-on-the-tin service but now completely fed up of the false promises and perhaps lies constantly from this company when it comes to ending a contract. Perhaps only one person felt like solving a problem and even that interruption just took too long for him and for me. Sorry Shurgard but you just werent bothered about much other than taking - and keeping hold of -my pennies. Not fair, not ok. Avoid.
Google
  • true
  • false
  • false
  • false
  • false
Google
  • true
  • false
  • false
  • false
  • false
Shocking treatment of a friends belongings. Unbelievable they would sell off his unit without prior notification. Do not use if you value your belongings. Disgusting company.
* Promotion conditions.
Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
Feefo Gold Trusted Merchant  Member of SSAUK