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Shurgard Hayes customer reviews

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Customer reviews

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Feedback
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Well behavied employees
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Fantastic customer service

Had to change size of storage at short notice. It was no problem for the staff who couldn't have been more helpful. They made a stressful event much easier. Lovely staff, would recommend
Anonymous
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Good staff/ Hidden Costs/ Unclean Warehouse

The staff were really helpful. But there is hidden costs I had to pay I wasn't aware off.

Plus, the warehouse is not clean at all.
Ann D.
Hello, we are sorry to read you were not aware of the extra costs. Unlike many other storage providers - all available units and prices are shown online, including our special offers. The only extra costs new customers may need to pay are a one-off administration fee and a unique sealed lock to your storage unit to guarantee no one else can access your belongings. Although all our stores are fully insured, you still need to get an insurance to cover your stored items. Our rental prices can’t include this insurance because the cost depends on the value of your goods. You can find all the information on pricing on https://www.shurgard.co.uk/self-storage/why-shurgard/self-storage-prices. We are confident that the overall cost of your storage at Shurgard offers great value in the market and thank you again for choosing Shurgard.
20/09/2017 6:45:22
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Excellent service
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Excellent customer service

Very helpful staff
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Good service
Anonymous
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Suggestion for improvement: Pricing could have been more competitive and clearer.
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Very dirty....
Ann Demecheleer
Hello, we are surprised to read your comments on the cleanliness of your storage unit as our staff takes pride in looking after their facilities, maintaining them to very high standards. We will however focus on this concern. We hope you're having a positive storage experience at Shurgard and thank you for sharing your comments.
2/06/2017 8:24:32
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