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Shurgard Harrow customer reviews

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Customer reviews

Date
Rating
Feedback
Anonymous
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I would definitely recommend Shurgard and use them again myself.
Anonymous
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The member of staff on reception, the Portuguese gentleman was very on the ball when signing me up. He knows his job and was very polite, he was obviously a very intelligent man. My last experience was dreadful in comparasent. This time all went well, no **** ups, he made the difference.
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Disappointing but will return

I always use shurgard as they have the best facilities for my purpose, However on this occasion my for some reason upon my arrival my reservation was cancelled, luckily enough they had another unit big enough and to top it all the shutters they have at the rear of the building were not working, apparently this has been an on going problem for a few months, this is probably the biggest reason for using this branch, staff are always helpful, so this is a head office problem not the staff of the branch.
Sophie K
Thank you Markfor taking the time to review your storage experience at Shurgard. We are sorry to hear that there has been problem with the reservation of the unit and apologise for the inconvenience that was caused. We are happy thatour staff was there to help youto find a new solution. For theissue with the shutters, we definitely want to look into this in more detail so we will pass on the information and we might contact you for further information. 7/10/2019 7:48:06 AM
Sophie K
Thank you Mark, for taking the time to review your storage experience at Shurgard. We are sorry to hear that there has been problem with the reservation of the unit and apologise for the inconvenience that was caused. We are happy thatour staff was there to help youto find a new solution. For theissue with the shutters, we definitely want to look into this in more detail so we will pass on the information and we might contact you for further information. 7/10/2019 7:48:23 AM
Anonymous
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Good customer service

The lady at reception was very helpful
Anonymous
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Professional help, quick, understandable instructions
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More parking spaces please!
Anonymous
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Amazing experience and amazing desk lady Jamie.

Amazing experience, everything was smooth and the lady who dealt with my forms and showing me the facilities was absolutely gorgeous! Her name is Jamie I think.
I will definitely recommend.

Thank you
Costa D.
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Brilliant - came to the rescue at the 9th hour. Many thanks to the staff.
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Very friendly staff with can do attitude & flexibility

Excellent customer service from my local store at Chantry Place, Harrow. They were very friendly, informative and readily helped out when we needed more unit space at the last moment. Their flexibility and can do attitude stands them apart from their competitors.
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The man ( sorry I can’t remember his name ) was very friendly and helpful. He opened a few storage spaces for me so that I could decide what space I needed.
Anonymous
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Excellent service from staff when you rent the unit. Easy to access. Only one thing is that they should show customers the type of lock needed so they know it is not just a padlock that is needed.
Anonymous
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Good customer service.

20/10/18 - Apology as i had forgotten the name of the staff. But she was very accommodating when i went to the office to sign and pay. She showed me the way to the storage and explained how to use the lock.
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THE BEST SERVICE FROM STAFF

The customer service manners are at the most top note. the change of mind its also allowed. you can make a payment on the phone in a secure line or by a link on your email, and the staff is very helpful with advice.
Anonymous
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Excellent service, very helpful

Excellent service - was given a thorough explanation of the facility and storage options, plus a viewing of the different sized units.
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Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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