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  5. Shurgard Harrow customer reviews

Shurgard Harrow customer reviews

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Customer reviews

Feefo rating
Date
Rating
Feedback
Anonymous
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Amazing experience and amazing desk lady Jamie.

Amazing experience, everything was smooth and the lady who dealt with my forms and showing me the facilities was absolutely gorgeous! Her name is Jamie I think.
I will definitely recommend.

Thank you
Costa D.
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Brilliant - came to the rescue at the 9th hour. Many thanks to the staff.
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Very friendly staff with can do attitude & flexibility

Excellent customer service from my local store at Chantry Place, Harrow. They were very friendly, informative and readily helped out when we needed more unit space at the last moment. Their flexibility and can do attitude stands them apart from their competitors.
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The man ( sorry I can’t remember his name ) was very friendly and helpful. He opened a few storage spaces for me so that I could decide what space I needed.
Anonymous
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Excellent service from staff when you rent the unit. Easy to access. Only one thing is that they should show customers the type of lock needed so they know it is not just a padlock that is needed.
Anonymous
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Good customer service.

20/10/18 - Apology as i had forgotten the name of the staff. But she was very accommodating when i went to the office to sign and pay. She showed me the way to the storage and explained how to use the lock.
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THE BEST SERVICE FROM STAFF

The customer service manners are at the most top note. the change of mind its also allowed. you can make a payment on the phone in a secure line or by a link on your email, and the staff is very helpful with advice.
Anonymous
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Excellent service, very helpful

Excellent service - was given a thorough explanation of the facility and storage options, plus a viewing of the different sized units.
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Fantastic service and storage

Excellent service from both ladies we spoke to - accommodating and answered all questions thoroughly - would highly recommend Harrow branch - facilities changed with no problems and very efficient. Very clean and we feel our items are safely stored
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Staff were pleasant, polite and helpful
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Staff was more than happy to show me a number of space and what price options were availability
Anonymous
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Easy to arrange and amend, great facilities and reasonably priced!
Anonymous
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Easy to sort & get the unit :)

Very pleasant & helpfully young lady on reception - took me straight away to look at a selection of units & gave me all the costs & options.
Sorted paperwork & ‘move in’ date then job done - got a personal lock & keys & entry security code with access times .... all in all very easy to set up :))))))
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Good stuff
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Polite, friendly and helpful. Explained all options clearly and was happy to show me the different sizes so I could make an informed choice.
Anonymous
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Recommended

Great deal, easy access, helpful staff *****
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All good.
Anonymous
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5 Star place!!!

The two ladies and gentleman in Harrow are really polite and professional! Store is really clean!
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Fantastic

Very quick in replying to my queries and very polite.
Anonymous
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Very welcoming and helpful to gather information and details of different spaces available at both sites also South Ruislip branch well done!
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Top Service

Top service, super friendly and helpful.
Anonymous
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Excellent and c,ear booking online and very helpful staff at the store.
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To whom it may concern

I was dealt with by the manager at the Hatch End branch, David. I have never dealt with any member of a management team who has no idea of the processes that take place within their company. I was told one thing and then he reneged on what was originally said. He told me to come into the store on two different occasions to sort the issue out but when I went into the store he still could not provide me with what I required at the price he had originally quoted. While in the store he told me he needed a break and had to go outside for a cigarette. Moving and putting your items into storage is stressful enough without the added stress of an incompetent person dealing with you. He eventually contacted his area manager who immediately sorted out the issue and provided me with the price that David had originally quoted for the storage unit.

The rest of the staff where helpful and knew all the processes and what they were doing. I am baffled how this person could be managing a store with his level of incompetence.
Ann D.
Hello, thank you for taking the time to give us your feedback. We know that using storage often comes at times of change in people’s lives. Our staff are sensitive to this, treating each customer as an individual. We are sorry to hear you did not feel appreciated by one of our staff members and will share your feedback with the store team. We hope you're having a positive experience at Shurgard.
30/01/2018 8:01:48
Feleicia Mcfarlane
I would like the Area Manager to contact me.

Regards 30/01/2018 8:57:26
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Great storage solution with affordable rates

Staff were helpful and advised me on the best possible storage solution for my needs.
I visited on different days and greeted by different staff and they were resourceful and happy to help
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David was very polite and helpful
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Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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