Easy to sort & get the unit :)
Anonymous
05-05-2018
Easy to sort & get the unit :)
Very pleasant & helpfully young lady on reception - took me straight away to look at a selection of units & gave me all the costs & options.
Sorted paperwork & ‘move in’ date then job done - got a personal lock & keys & entry security code with access times .... all in all very easy to set up :))))))
Albert Chan
21-03-2018
Good stuff
Minal Purohit Robson
20-03-2018
Polite, friendly and helpful. Explained all options clearly and was happy to show me the different sizes so I could make an informed choice.
Recommended
Anonymous
20-03-2018
Recommended
Great deal, easy access, helpful staff *****
Jatish Patel
10-03-2018
All good.
5 Star place!!!
Anonymous
28-02-2018
5 Star place!!!
The two ladies and gentleman in Harrow are really polite and professional! Store is really clean!
Fantastic
Francesco Cortese
16-02-2018
Fantastic
Very quick in replying to my queries and very polite.
Anonymous
16-02-2018
Very welcoming and helpful to gather information and details of different spaces available at both sites also South Ruislip branch well done!
Top Service
Kenan Akbulut
13-02-2018
Top Service
Top service, super friendly and helpful.
Anonymous
13-02-2018
Excellent and c,ear booking online and very helpful staff at the store.
Feleicia Mcfarlane
30-01-2018
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To whom it may concern
I was dealt with by the manager at the Hatch End branch, David. I have never dealt with any member of a management team who has no idea of the processes that take place within their company. I was told one thing and then he reneged on what was originally said. He told me to come into the store on two different occasions to sort the issue out but when I went into the store he still could not provide me with what I required at the price he had originally quoted. While in the store he told me he needed a break and had to go outside for a cigarette. Moving and putting your items into storage is stressful enough without the added stress of an incompetent person dealing with you. He eventually contacted his area manager who immediately sorted out the issue and provided me with the price that David had originally quoted for the storage unit.
The rest of the staff where helpful and knew all the processes and what they were doing. I am baffled how this person could be managing a store with his level of incompetence.
Ann D.
Hello, thank you for taking the time to give us your feedback. We know that using storage often comes at times of change in people’s lives. Our staff are sensitive to this, treating each customer as an individual. We are sorry to hear you did not feel appreciated by one of our staff members and will share your feedback with the store team. We hope you're having a positive experience at Shurgard.
30/01/2018 8:01:48
Feleicia Mcfarlane
I would like the Area Manager to contact me.
Regards
30/01/2018 8:57:26
Great storage solution with affordable rates
Abedini Houshang
24-01-2018
Great storage solution with affordable rates
Staff were helpful and advised me on the best possible storage solution for my needs.
I visited on different days and greeted by different staff and they were resourceful and happy to help
Sarah Jane Thorp
24-01-2018
David was very polite and helpful
Good service
Anonymous
24-11-2017
Good service
The offer is a great opportunity as I'm currently moving property. Was shown the unit before I signed up.
Good customer service. 5*
Anonymous
21-11-2017
Good customer service. 5*
Fantastic customer service
An extremely frustrating business
Patrick Corcoran
02-11-2017
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An extremely frustrating business
You should have uniform pricing ie. You advertise weekly rental prices but the contract is priced per month, this is too confusing for both your customers and staff. Just use the same rate in both instances.
The reserve period is too short especially as you include the day you make the reservation.
Constantly changing prices and offers is a nightmare.
Simplify your processes please.
Ann D.
Hello, we are sorry to read you don't feel satisfied with our pricing process. At Shurgard we do aim to be as transparent as possible and our on-site managers are available during office hours to answer any questions on pricing. We hope you are having a positive storage experience and thank you for sharing your feedback.
3/11/2017 8:00:38
Alessandro Giuseppe Vecchietti
20-09-2017
Very professional and good coustomer service
Anonymous
04-09-2017
Every single person I met at Hatch End was extremely helpful, friendly and made the whole process very simple.
Convenient location but room for improvement
Anonymous
14-07-2017
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Convenient location but room for improvement
Actual price and details must correspond to what the company advertises on the site. When a particular size appears available online then it must really be available and not expect the customer to pay a higher price. Quite confusing processes. When one pays so much to use this service one would expect to be provided with a clean storage space and not be expected to come prepared to clean the storage space. When the site advertises that payment could be done via credit card they should not then expect customers to pay cash. When the customer is told that could set a direct debit via a credit card they should not be expected to provide debit card details.
Ann D.
Hello, thank you for taking the time to give us your feedback. We are sorry to read you were not completely satisfied with our services. We will pass your comments to the store manager and hope you're having a positive storage experience at Shurgard.
8/08/2017 8:49:46
