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Shurgard Harrow customer reviews

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Customer reviews

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Date
Rating
Feedback
Anonymous
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Good service

The offer is a great opportunity as I'm currently moving property. Was shown the unit before I signed up.
Anonymous
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Good customer service. 5*

Fantastic customer service
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An extremely frustrating business

You should have uniform pricing ie. You advertise weekly rental prices but the contract is priced per month, this is too confusing for both your customers and staff. Just use the same rate in both instances.
The reserve period is too short especially as you include the day you make the reservation.
Constantly changing prices and offers is a nightmare.
Simplify your processes please.
Ann D.
Hello, we are sorry to read you don't feel satisfied with our pricing process. At Shurgard we do aim to be as transparent as possible and our on-site managers are available during office hours to answer any questions on pricing. We hope you are having a positive storage experience and thank you for sharing your feedback.
03-11-2017
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Very professional and good coustomer service
Anonymous
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Every single person I met at Hatch End was extremely helpful, friendly and made the whole process very simple.
Anonymous
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Convenient location but room for improvement

Actual price and details must correspond to what the company advertises on the site. When a particular size appears available online then it must really be available and not expect the customer to pay a higher price. Quite confusing processes. When one pays so much to use this service one would expect to be provided with a clean storage space and not be expected to come prepared to clean the storage space. When the site advertises that payment could be done via credit card they should not then expect customers to pay cash. When the customer is told that could set a direct debit via a credit card they should not be expected to provide debit card details.
Ann D.
Hello, thank you for taking the time to give us your feedback. We are sorry to read you were not completely satisfied with our services. We will pass your comments to the store manager and hope you're having a positive storage experience at Shurgard.
08-08-2017
Anonymous
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Can highly recommend based on my experience at Shurgard, Harrow

Polite and extremely efficient service , I was shown the different sized units that I was interested in and the man very patiently answered all my questions and concerns relating to the facility. Everything was explained clearly and it was such an easy experience.
Anonymous
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Good staff. Bad Facility Info...

Incorrect storage opening times listed for Harrow Shurgard along with broken doors meant that we got to the facility more than once with loaded vehicles and no access to storage. This was a caused a lot of disruption and time wasting for us.

The staff at the facility were as helpful as they could be, but faulty doors and wrong info really marred our experience.
Anonymous
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Excellent service by Shurgard Self Storage UK

Wonderful staff and very helpful.
Feefo Gold Trusted Merchant  Member of SSAUK