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Shurgard Harrow customer reviews

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Customer reviews

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Date
Rating
Feedback
Anonymous
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Convenient location but room for improvement

Actual price and details must correspond to what the company advertises on the site. When a particular size appears available online then it must really be available and not expect the customer to pay a higher price. Quite confusing processes. When one pays so much to use this service one would expect to be provided with a clean storage space and not be expected to come prepared to clean the storage space. When the site advertises that payment could be done via credit card they should not then expect customers to pay cash. When the customer is told that could set a direct debit via a credit card they should not be expected to provide debit card details.
Ann D.
Hello, thank you for taking the time to give us your feedback. We are sorry to read you were not completely satisfied with our services. We will pass your comments to the store manager and hope you're having a positive storage experience at Shurgard.
08-08-2017
Anonymous
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Can highly recommend based on my experience at Shurgard, Harrow

Polite and extremely efficient service , I was shown the different sized units that I was interested in and the man very patiently answered all my questions and concerns relating to the facility. Everything was explained clearly and it was such an easy experience.
Anonymous
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Good staff. Bad Facility Info...

Incorrect storage opening times listed for Harrow Shurgard along with broken doors meant that we got to the facility more than once with loaded vehicles and no access to storage. This was a caused a lot of disruption and time wasting for us.

The staff at the facility were as helpful as they could be, but faulty doors and wrong info really marred our experience.
Anonymous
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Excellent service by Shurgard Self Storage UK

Wonderful staff and very helpful.
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Easy use

Very welcoming and helpful member of staff who showed us around explained the pricing and terms well.
The unit is good value for money and access is very easy
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helpful and efficient service

Very helpful staff and good standard of service and facilities. But rather expensive compared to other companies .
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excellent service

Kriss was very helpful and explained everything well-could not have made it easier for me-a few days later I bought boxes and a different man was equally helpful so I think you have a good team there-many thanks