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Shurgard Hanworth

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Customer reviews

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73
17 reviews
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17
4 reviews
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0
0 reviews
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0
0 reviews
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8
2 reviews
Date
Rating
Feedback
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Very good setup
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Service at the desk and checking-in was good. No issues at all and very organised. However I had not been told about the key cost. The worst part was getting the articles into the storage. There was only one narrow door available for the trolleys. There is a metal bar in the floor (draught excluder or something) which jolted the trolly whilst pushing delicate articles. The door was on a 'heavy' closing mechanism which required one person to hold the door and another to push the trolley over the metal bar in through the narrow opening. Impossible to do alone without blocking the door open using the fire-extinguisher which is what everyone else did! The trolleys are meant for a cash-and-carry. I had furniture including delicate antique chairs which would not sit on the metal bars of the trolley, they fell through the gaps in the base of the trolley. COMPLETLEY UNSUITABLE The trolleys do not have sides to them so it is impossible to stack anything other than square boxes. The aisles are narrow and the corners very tight with a loaded trolley.
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Went to shurguard planing to move in when I realised we had booked in with with a diffrent company oops however when speaking with Ann who still helped us with the right size room we decided to move in there and then we where pain in the butt customers as notting went right but Ann sorted all are problams out and we walked away stress free she is an absolute legend of a ladie and a great asset to your company SERVICE 10/10 all the way thanks.
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Very easy to register and very polite workers
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easy to book efficient staff at reception, great price.
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I found the member of staff very helpful n polite
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Just very good service
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The young man who dealt with us was extremely nice, polite and very informative. This is about the 4th time we have used you and have always had the same service.
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Clean, organised, useful. Helpful staff. Easy to use - early till late.
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Kind employees. Don't try to do hard sale and no minimum contract for the one pound deal.
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So far very good efficient helpful friendly service and great first month offer.
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I liked the service provided.
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Such helpful staff and went beyond to help
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Was impressed by how easy it was and less time consuming
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Full with lies i been robbed in daylight by this people's.
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I visited a few places and went with Shurgard in Twickenham because they were by far the friendliest and most helpful. I am disabled and have mobility problems but Ben was fantastic and went out of his way to help me. Genuinely I am very impressed and wouldn't hesitate to recommend to a friend.
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Very friendly and polite from the moment I walked into the reception, clear instructions, clean storage unit and no problems with anything so far.....
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We were pleased with the assistance of your reception adviser. She explained how the storage system worked and the options available. It is so straight forward to use the lock up at times convenient to yourself. We would recommend it to anyone requiring short (or long) term let. It is also useful that that packing materials are available.
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The service was fantastic, but if you could have a word with the lift and tell it to leave its doors open for more than 0.00001 of a second before closing so we can get our trolleys out, that'd be great :)
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Well received and helpful
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Helpful to set up account in a hurry
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Excellent service. Staff are very helpful and courteous. Website should make up front costs (admin fee, lock cost and insurance charges) far more visible from the off.
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Have used numerous times and always have to wait around 3 weeks for the refund!
gold trusted merchant 2016  self storage association