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  5. Shurgard Hanworth customer reviews

Shurgard Hanworth

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Customer reviews

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75
12 reviews
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18
3 reviews
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0
0 reviews
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0
0 reviews
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6
1 review
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Pleasant chap at the front desk!
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Great staff who work there they showed us different units to see which one would suit us very polite and provided a great customer service especially Vince
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Fantastic staff at Hanworth. Always ready to help and just delightful to deal with. They really understand the importance and meaning of customer service.
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There where all very helpful and pleasant
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Very good setup
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Service at the desk and checking-in was good. No issues at all and very organised. However I had not been told about the key cost. The worst part was getting the articles into the storage. There was only one narrow door available for the trolleys. There is a metal bar in the floor (draught excluder or something) which jolted the trolly whilst pushing delicate articles. The door was on a 'heavy' closing mechanism which required one person to hold the door and another to push the trolley over the metal bar in through the narrow opening. Impossible to do alone without blocking the door open using the fire-extinguisher which is what everyone else did! The trolleys are meant for a cash-and-carry. I had furniture including delicate antique chairs which would not sit on the metal bars of the trolley, they fell through the gaps in the base of the trolley. COMPLETLEY UNSUITABLE The trolleys do not have sides to them so it is impossible to stack anything other than square boxes. The aisles are narrow and the corners very tight with a loaded trolley.
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Went to shurguard planing to move in when I realised we had booked in with with a diffrent company oops however when speaking with Ann who still helped us with the right size room we decided to move in there and then we where pain in the butt customers as notting went right but Ann sorted all are problams out and we walked away stress free she is an absolute legend of a ladie and a great asset to your company SERVICE 10/10 all the way thanks.
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Very easy to register and very polite workers
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easy to book efficient staff at reception, great price.
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I found the member of staff very helpful n polite
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Just very good service
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The young man who dealt with us was extremely nice, polite and very informative. This is about the 4th time we have used you and have always had the same service.
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Clean, organised, useful. Helpful staff. Easy to use - early till late.
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Kind employees. Don't try to do hard sale and no minimum contract for the one pound deal.
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So far very good efficient helpful friendly service and great first month offer.
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I liked the service provided.
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