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Shurgard Hanworth customer reviews

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Customer reviews

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63
12 reviews
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3 reviews
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1 review
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2 reviews
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5
1 review
Date
Rating
Feedback
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still waiting !

Because we are still waiting for them to charge us for the right size storage rioom.
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Needs effective management and budget to fix everything back .

Very old and dated system, dirty and dilapidated, my unit NO 1314 is dirty, the light has been removed from the ceiling , and I heard some other units also have no lights. I reported it to the office two weeks ago and we are waiting for an electrician to come one day .There is no light in the only toilet in the office and I saw a client was peeing at the back of his delivery van . The shutter door of my unit does not stay up and keep falling on my head . They could do with some refurbishment and servicing and cleaning of the place. The offer of 50% off was so good I couldn't resist . very good price . But very charming and helpful staff .
Ann D.
Hello, thank you for taking the time to give us your feedback. Our staff members take pride in looking after their facilities, maintaining them to high standards. We have passed your concerns on to the Store Manager who will be looking into this in more detail. We hope you're having a positive storage experience at Shurgard and thank you again for sharing your valuable feedback. 06-11-2017
Sam Mackee
Thank you for very prompt reply . I am now waiting for action this week to fit the strip light and fix the falling shutter to my unit . The store manager as I said before is very polite and charming and he requested the replacement of light two weeks ago but the head office did not bother yet to look into it . Please call me to come and unlock my unit is order to have access to the light fitting to replace it this week . The store manager is not allowed for health and safety to do this on his own .

Look forward for your action now.

Thank you for your help. 06-11-2017
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Very Poor Initial customer service - Not very welcoming

Not impressed with initial service, as a new customer looking to use there services for the long term to help grow my business I am not yet sure Shurguard are the right service provide for this. I booked on the Saturday and paid initial fees upfront, I agreed with store manager that I would attend on Sunday. I attended on Sunday and found that the store was locked and no persons available, i rang a number on the door to contact the person and did not get a response. I then rang the head office number which put me through to a lady that was rude and unhelpful suggesting that I had not waited long enough or phone the number enough times to get through to the store person. All the lady could do is continually ask me what i wanted and what is it she could do. The storage unit it self appears smaller then those advertised and the videos and images on the website, the lights does not work either.

All in all not a good start
Ann D.
Hello, thank you for sharing your feedback on your storage experience at Shurgard. We are very sorry to read you could not be helped immediately. We apologise for the inconvenience and we'll share your feedback with our store team. 03-11-2017
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Good overall.

Provided me with the space and ground floor unit I needed.
Anonymous
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Superb

Shan and anne both were super freindly and helpful. They made a stressfull time much easier to deal with
Anonymous
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Cheap storage and good service

Good price and very good service so far.
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I have used suregard a number of times now and on each occasion they have been able to supply the appropriate storage space needed.
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Pleasant chap at the front desk!
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Great service would recommend to people to use

Great staff who work there they showed us different units to see which one would suit us very polite and provided a great customer service especially Vince
Anonymous
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Great staff

Fantastic staff at Hanworth. Always ready to help and just delightful to deal with. They really understand the importance and meaning of customer service.
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Very nice and professional

There where all very helpful and pleasant
Anonymous
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Perfect for my needs

Very good setup
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Ridiculous access door and unsuitable trolleys - Efficient service desk

Service at the desk and checking-in was good. No issues at all and very organised. However I had not been told about the key cost. The worst part was getting the articles into the storage.

There was only one narrow door available for the trolleys.
There is a metal bar in the floor (draught excluder or something) which jolted the trolly whilst pushing delicate articles.
The door was on a 'heavy' closing mechanism which required one person to hold the door and another to push the trolley over the metal bar in through the narrow opening. Impossible to do alone without blocking the door open using the fire-extinguisher which is what everyone else did!
The trolleys are meant for a cash-and-carry. I had furniture including delicate antique chairs which would not sit on the metal bars of the trolley, they fell through the gaps in the base of the trolley. COMPLETLEY UNSUITABLE
The trolleys do not have sides to them so it is impossible to stack anything other than square boxes.
The aisles are narrow and the corners very tight with a loaded trolley.
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Move in 10/10 highly recommend

Went to shurguard planing to move in when I realised we had booked in with with a diffrent company oops however when speaking with Ann who still helped us with the right size room we decided to move in there and then we where pain in the butt customers as notting went right but Ann sorted all are problams out and we walked away stress free she is an absolute legend of a ladie and a great asset to your company SERVICE 10/10 all the way thanks.
Anonymous
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First 1£ 2nd too expensive

Very easy to register and very polite workers
Anonymous
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easy, affordable and spacious storage - from booking to storing

easy to book efficient staff at reception, great price.
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Excellent service by Shurgard Self Storage UK

I found the member of staff very helpful n polite
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Excellent service by Shurgard Self Storage UK

Just very good service
Anonymous
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The young man who dealt with us was extremely nice, polite and very informa...

The young man who dealt with us was extremely nice, polite and very informative. This is about the 4th time we have used you and have always had the same service.
Feefo Gold Trusted Merchant  Member of SSAUK