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Shurgard Hanworth customer reviews

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Customer reviews

Date
Rating
Feedback
Anonymous
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A very positive experience, I rented a couple of units inbetween moving house. Your employee Jack at Hanworth was extra helpful and friendly and made the whole experience very pleasant! Thank you.
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My recent experience at Hanworth Shurgard store was phenominal. Special mention to Shan who was extremely welcoming and helpful.
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Super helpful and friendly staff, easy access onsite

Staff was friendly and very helpful, explained clearly how it works and showed us a variety of storage units to pick and choose from before we committed. Access is simple and premises are clean and well maintained. So far, so good.
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Efficient,excellent customer service.

You have a member of staff called Anne.
She has served us a number of times over a few years.
She is an outstanding ambassador for your company.

She is kind and efficient and has a lovely sense of humour. Her customer service style has made us want to come back to Shurgard.
Anonymous
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bad advice when alarm active..

I visited at 8.25am on 9/5/2019. The fire alarm was active, but no one appeared to be alerted. The board in the hall showed fire in zone 2 downstairs. I suspect the alarm was going off for much longer. I rang Shurgard......the chap said he would alert the regional manager. At 9am, a member of staff arrived....he spent 10,mins,trying to source the problem.He then said it was ok to go in, even rgoygh the alarm kept goung off aftwr being reset. I went in, used the lift. The alarm was goung off, I came down in the lift, but it then locked and lift ceased ro function. I had to use the emergency button....eventually the staff chap arrived and let me out. He apologised and though I was frightened by the eperience, I was relieved to get out. I advised that he should not let anyone in until the alarm problem was isolated and fixed. I want to know how long the alarm was on and why it did not alert anyone and procedure/advice should be....no public to enter when alarm on.
Ann D.
Hello, thank you for taking the time to give us your feedback. We are sorry to hear you have had a negative experience at ourHanworth facility and apologise for the inconvenience that was caused. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly. 5/10/2019 6:42:24 AM
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Does what is says on the tin

Taking out a storage unit was quick and easy. It seems clean, secure, efficient, convenient and well organised.
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Lighting in storage unit

Storage agreement -50009455

I have come in numerous times to my Unit 1227 but the lights are not functioning. I have repeatedly informed the staff about resolving this issue.I cant work in pitch black and neither can I bring in potential prospects to view the merchandise. Now I have lost approximately 2 weeks worth of time trying to resolve this issue with your staff members. I asked for a temporary portable lighting system but to no avail. The staff present on that day recommended that I use a torch light or the light from my phone. I'm paying for a service that I cant use properly. Can someone please rectify this issue. This is causing me lots of unnecessary stress. I need a resolution as soon as possible. I am bleeding financially because of this inconvenience. Any assistance rendered will be greatly appreciated. Please get back to me via my email. Thank you.

Kindest regards,
SR
Ann D.
Hello, we are sorry to read the lighting in your unit is not functioning. We have passed your concerns on to the Market Manager who will be looking into this in more detail and contact you shortly. 4/4/2019 7:03:16 AM
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Excellent service!

Excellent service, very smooth and efficient right from the word go! Shan was brilliant. He explained the process very well and within minutes I had secured storage space. Thank you.
Anonymous
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Expensive

Lovely people very helpful but very over priced and there is a good few people cheaper.
Ann D.
Hello, thank you for taking the time to give us your positive feedback on our staff. We only want the best when it comes to storage and customer service. That's why we offer our customers a wide variety of unit sizes and types, so you only pay for the space you need. We are confident that the overall cost of your storage at Shurgard offers great value in the market and thank you again for choosing Shurgard. 10/8/2018 7:12:54 AM
Anonymous
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A professional approach with staff who went out of their way to accommodate every request ⭐️
Anonymous
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As expected

It is what it is, storage! Lift is slow and space can be tight if someone is filling a unit next to you but other than that it's as expected. Main gate with keypad not currently working.
* Promotion conditions.
Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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