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Shurgard Hanworth customer reviews

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Customer reviews

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77
14 reviews
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16
3 reviews
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0
0 reviews
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5
1 review
Date
Rating
Feedback
Anonymous
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Cheap storage and good service

Good price and very good service so far.
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I have used suregard a number of times now and on each occasion they have been able to supply the appropriate storage space needed.
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Pleasant chap at the front desk!
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Great service would recommend to people to use

Great staff who work there they showed us different units to see which one would suit us very polite and provided a great customer service especially Vince
Anonymous
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Great staff

Fantastic staff at Hanworth. Always ready to help and just delightful to deal with. They really understand the importance and meaning of customer service.
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Very nice and professional

There where all very helpful and pleasant
Anonymous
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Perfect for my needs

Very good setup
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Ridiculous access door and unsuitable trolleys - Efficient service desk

Service at the desk and checking-in was good. No issues at all and very organised. However I had not been told about the key cost. The worst part was getting the articles into the storage.

There was only one narrow door available for the trolleys.
There is a metal bar in the floor (draught excluder or something) which jolted the trolly whilst pushing delicate articles.
The door was on a 'heavy' closing mechanism which required one person to hold the door and another to push the trolley over the metal bar in through the narrow opening. Impossible to do alone without blocking the door open using the fire-extinguisher which is what everyone else did!
The trolleys are meant for a cash-and-carry. I had furniture including delicate antique chairs which would not sit on the metal bars of the trolley, they fell through the gaps in the base of the trolley. COMPLETLEY UNSUITABLE
The trolleys do not have sides to them so it is impossible to stack anything other than square boxes.
The aisles are narrow and the corners very tight with a loaded trolley.
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Move in 10/10 highly recommend

Went to shurguard planing to move in when I realised we had booked in with with a diffrent company oops however when speaking with Ann who still helped us with the right size room we decided to move in there and then we where pain in the butt customers as notting went right but Ann sorted all are problams out and we walked away stress free she is an absolute legend of a ladie and a great asset to your company SERVICE 10/10 all the way thanks.
Anonymous
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First 1£ 2nd too expensive

Very easy to register and very polite workers
Anonymous
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easy, affordable and spacious storage - from booking to storing

easy to book efficient staff at reception, great price.
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Excellent service by Shurgard Self Storage UK

I found the member of staff very helpful n polite
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Excellent service by Shurgard Self Storage UK

Just very good service
Anonymous
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The young man who dealt with us was extremely nice, polite and very informa...

The young man who dealt with us was extremely nice, polite and very informative. This is about the 4th time we have used you and have always had the same service.
Anonymous
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Helpful staff

Clean, organised, useful. Helpful staff. Easy to use - early till late.
Anonymous
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Kind employees. Don't try to do hard sale and no minimum contract for the o...

Kind employees. Don't try to do hard sale and no minimum contract for the one pound deal.
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So far very good efficient helpful friendly service and great first month o...

So far very good efficient helpful friendly service and great first month offer.
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Good service by Shurgard Self Storage UK

I liked the service provided.