Reviews of Shurgard Hanworth

Covid-19 update: Our staff are present during office hours but cannot admit customers to the shop area. Contactless rental remains possible. More info on our protective measures »

✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
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Self-Storage at Shurgard Hanworth
Storage units from €1 for the first month's rent. No minimum stay.

CUSTOMER REVIEWS

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(4.7) based on 121 reviews
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Platform
Rating
Feedback
Google
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Anonymous
Feefo
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Great storage. Best price.

Good clean storage unit.
Manager very kind and helpful.
Anonymous
Feefo
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Brilliant service

Always great service from Lee and Jack
Google
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Google
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Google
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Google
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Every thing worked extremely well, very pleased. Good welcome and explanation of procedures, unit was perfect size for our needs. Thanks, I would certainly recommend you, Bernard Kirby
Feefo
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Just great

Lee at the front desk , just couldn’t do more , he was /is just 5 stars very professional.
Google
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Richard and Shane,
Thank you very much for your fantastic service as always. It really took away the stress of getting everything sorted. It certainly helps make moving easier.
All of the very best.
Google
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Google
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Very friendly staff and efficient service, definitely recommend!
Google
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Feefo
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Helpful & informative

Lee the manager at the Hanworth branch was extremely helpful & informative. I wouldn’t hesitate to use this store facility again.
Google
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Google
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Richard and Shane in Camberley extremely helpful and a great service provided
Feefo
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Well explained system, easy to use.

The attendant on the morning I booked in was very helpful and gave a good explanation of the procedures. It was clear where to park and how to operate the entrance punch- in security.
Google
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Google
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Google
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Google
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Google
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Google
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Google
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Richard and Shane are great staff and always very helpful.
Google
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Great service and very knowledgeable staff. £1 offer is good and facilities on offer are well thought out. Love the fact the loading bay is under cover seen as it was raining this weekend.
Google
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Guys here are always helpful.
Google
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Google
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Shane was really helpful and knowledgeable. He called a week later to make sure everything was in order and to check whether I needed anything further. The facilities are clean and easy to access. Highly recommend!
Anonymous
Feefo
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Shurguard Hanworth

Good competitive storage charges and very helpful professional staff at Hanworth.
Feefo
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Great customer service

Great customer service. Easy to use.
Google
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Google
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Google
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I was sceptical about bringing my stuff out of hours. Richard cleared my doubts and explained everything I have to do step-by-step. Professional and polite. Bravo
Google
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Google
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Richard at your Camberley store was very informative and polite. Showed me around different sized units, and offered packing supplies which could very useful and help consolidate my belongings.
Google
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Google
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me and my partner have stored he for a couple of years now without any troubles. Staff are always kind, place is always clean and if we're there for a while can always grab coffees from next door at maccies
Google
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Richard was lovely! Bought a tape gun, he even puts the tape in the gun and the right way round to make life easier for his customers. Incredibly friendly and knowledgable about the range of products and services available, also advising me of special offers, could not do enough for me, excellent customer service!
Google
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Greetings, was a pleasure doing business.
Google
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Staff are very friendly and very helpful
Google
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5 star customer service. Been a long time loyal customer for overall the past 5 years with a one year break in between this period.

They always provide the best customer experience where I cannot fault them at all on my entire experience.

5 star service, price and facilities!!
Google
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Shane was brilliant, helpful and knowledgable. Answered all my questions brilliantly.
Google
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Just checked in with Shane at Shurgard, very friendly & professional. Thanks
Google
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Absolutely fantastic service! I’d give 6 stars if I could! Highly recommended!
Google
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Easy, convenient and always immaculate. The in and out system means there is never a jam when busy. All round great site. The best compliment you can give is you never have to see a member of staff because there is nothing to see them for. Well run and as i said always spotless.
Google
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Really easy and cheapest I could find in the area. They are also taking coronavirus seriously and had precautions in place for it. Shane was also really friendly and helpful in the office :).
Google
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I found Shane at the Camberley branch to be very professional, knowledgeable, friendly and helpful. He knew his product, terms and conditions thoroughly.
Google
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Google
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Google
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Google
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Google
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Shane was excellent today and no question was too much trouble.
Google
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Speedy booking, great first month offer and service from Richard
Google
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Google
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Google
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Excellent first experience with Shane at Shurgard Camberley. Very knowledgable and friendly. The experience has confirmed this is where we’re going to store!!
Google
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Feefo
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All the staff is extremely professional and helpful and this is my second t

All very helpfull and frofessionzl
Google
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Great
Google
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Google
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Excellent Service from the young chap on the front desk. Very knowledgeable.
Google
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Excellent service from Shane today. Very informative to the point where all our questions were answered before they even needed to be asked. Gave a brilliant overview of the facilities/security. Helped us to quickly arrange our storage in an efficient manner with everything being emailed to us after.

Followed all COVID rules and regulations as well which was reassuring. Very polite and friendly.
Google
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Google
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Fantastic customer service at this camberley branch. Really impressed and will definitely recommend family and friends. Thanks Richard and his colleague and the branch all the best. MR AKHTAR
Anonymous
Feefo
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Excellent service!

The whole process was very straight forward. The staff on hand were extremely helpful and explained everything that I needed to know.
Google
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Anonymous
Feefo
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My expericence was very positive. I recommend the place and the prices are very good.
Google
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Good service quick and efficient
Feefo
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Always a fantastic service at Shurgard Hanworth!

We have used many storage units at the Hanworth store & have always received the very best service from the staff there. Leigh helped us get a unit set up there & then, no hassle, no fuss & was extremely helpful at explaining how it all works & the best option for what we needed! Highly recommend!! 5 star service 🙂
Google
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Always friendly staff no matter who is working! Always a good morning and always have time for a chat
Google
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Partner stored here for nearly a year now and never had any issues. Would recommend.
Google
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Google
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Easy to use and staff are always really helpful.
Google
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We went with Shurgard over other companies because of attractive rates and the £1 first month promotion.

Shane was really friendly and helpful from when we first booked, reserving us a unit close to the lift for ease of access. We needed to access the unit from early on a Saturday morning so Shane advised us to visit last thing on a Friday to sign all the paperwork, then he stayed a few minutes late to show us to our unit.

Based on our experience so far, we would definitely recommend Shurgard to others.
Feefo
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Great customer service
Anonymous
Feefo
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Very helpful

Very helpful when changing to a smaller unit. Customer service was excellent
Google
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Amazing customer service, I've used Shurgard for the past 2 years and am very happy around... highly recommended.
Google
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Google
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Well explained terms and excellent facilities.
Google
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Google
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Google
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Nice & easy,.I was shown around by Shane who certainly knew the in's & out's & was pleasure to deal with. Units were clean & access is good with opening hours to take into account people have day jobs.
Google
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Good clean storage. Helpful staff. Easy to get in and out. Always lots of trolleys
Google
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Place is clean and easy to use. My partner is storing here whilst we are in between properties, experienced great customer service and seems to be good value for money.
Google
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Nice clean facility and both Richard and Matt were really helpful in advising me on the best unit suitable for me as I needed extra space at the last minute.
Google
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Richard was brilliant and very helpful.
Google
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Clean, safe storage
Google
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Google
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The manager, Rich, was exceptionally helpful and knowledgeable. He was able to give me exactly what I needed at a very reasonable price. Having secure access so I am able to visit when it suits me is really handy. They also have a good range of boxes, bubble wrap and blankets to keep everything safe as you're moving it. The store itself was clean and well presented and there is even an on site toilet for customers, as well as pallet trucks and lifts to make moving in super easy.
Google
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Fantastic storage facility and friendly helpful staff
Google
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Clean and well run with very helpful staff
Google
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Good
Google
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With ground-floor storage units, parking right outside the door and step-free access, this is a great disabled-friendly storage facility!
Google
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Easy access with parking right outside the door
Google
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Google
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Great place and location. It has secure parking with a gate and access code that’s close to the entrance if you have heavy items to store.
Google
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Great place to store your stuff and the manager Richard is really helpful.
Google
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The staff were helpful & friendly. They took time to show us the unit before we signed up, so we knew it would suit our needs. The paperwork & all our questions were sorted out in about 20 mins. We were able to start using the unit straight away - all our codes worked immediately. Access is good & the whole place is clean.
Google
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Shurgard self storage has a great variety of different sized boxes and a selection of packing material just behind reception. This is great for any last minute prep and packing you need to do! Highly recommend Shurgard!
Google
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Very helpful
Google
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There’s a lot of space here with no steps to the entrance if you have a disability or pram
Google
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They have a virtual tour on their google panel where you can take a look inside the storage units to see what size you need. This makes it really helpful meaning you'll have an idea of sizings before you visit which is pretty cool.
Google
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Near McDonalds is always good, but also near an Audi shop. The people here are friendly and helpful. The store looks bright not dingy like some storage places.
Google
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Seems a small store, but it's next to McDonalds which is great! People friendly, customer service good and I was surprised how secure the place is. I'm happy to store things at Shurgard
Google
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brilliantly positioned in a handy shopping estate with other aminities
Google
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Google
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Google
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Google
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Efficient but quite expensive
Google
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Secure and well laid out. First month for one pound was a great offer.
Google
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Really helpful and explained things without any hidden fees. \Easy to understand and the rates when compared with others were excellent
Google
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EXCELLENT

Great facilities, friendly helpful staff, competitive prices. Recommended!
Google
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Google
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Google
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Friendly staff, but please arrange for clients to be able to dispose of reasonable rubbish, like card board and wrapping paper.
Google
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It's ok but the gate is always open lately
Google
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Easy access.
Google
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Still haven't had my part refund. Local guys ok. But their head office is a nightmare.
Google
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The storage itself is good but its expensive and the customer service is shocking
Google
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Decided to change my contract without notification
Google
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Google
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* Promotion conditions.
Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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