Reviews of Shurgard Hanworth

Covid-19 update: Our stores are open. Contactless rental remains possible. More info on our protective measures »

✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
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Self-Storage at Shurgard Hanworth
Storage units from €1 for the first month's rent. No minimum stay.

CUSTOMER REVIEWS

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(4.8) based on 165 reviews
Date
Platform
Rating
Feedback
Google
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Excellent service, extremely polite, efficient and courteous. Not just to me but to other people making enquiries or booking units. Well done a rarity these days.
Google
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Great friendly service, all simply explained by Shane.
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Feefo
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Great service from Leigh at Shurgard in Hanworth

I received an excellent service, the staff at Hanworth were extremely knowledgeable, Leigh in particular was very helpful in arranging the right type and size of unit for me. Would definitely recommend Shurgard Hanworth!
Google
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Fantastic customer service provided by Richard at the Camberley Shurguard. Very professional approach, knowledgeable and understanding of our needs. Was more than happy to show us a number of units before deciding which two to book. Great to see Covid precautions being adhered to not just by Richard but by all the renters. If your looking for storage space Shurguard Camberley is the place to go and Richard is your man.
Google
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The service I received was very professional. Richard dealt with all my queries in an efficient manner and made it easy for me to decide on using Shurgard. Thankyou Richard
Google
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Excellent tour of facilities and comprehensive information provided by Shane.
Google
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Friendly staff with lots of knowledge and advice. Easy to use and great storage.
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Google
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Shane was polite great customer service and very helpful answering all questions as we have not used a storage lock up before. We went around three different local lockups and we decided to choose this one due to the service and comfortable price. Very good recommend Shurgard to others.
Google
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Today I spoke your representative, who’s name is: Richard… We spoke for quite some time, because I had a lot of questions that I needed clarification! Richard was relaxed~& professional at the same time, he exercised patience, giving time to answer all my questions~which were many!… He was informative, well mannered, helpful~in getting the best price for my needs, & generally made my 1st experience of using “Shurguard”~a positive one!…

Many thanks Richard, keep up the brilliant work!..,

From: Sharon.x
Google
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Richard and Shaun are great!
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Richard and Shane really helpful fella highly recommended
Google
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Google
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The whole experience from booking to moving in, has been seamless. Richard has been very thorough and knowledgable with helping us get the right size unit, to showing us the actual unit we would be having, and guiding us with extras we needed, such as boxes-Thank you!
Google
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Used these guys for a couple of years, never had any problems and the guy behind the desk is always helpful.
Anonymous
Feefo
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Highly Recommend Hanworth branch

The staff were very helpful especially Leigh.
Google
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Assisted me with boxes, very helpful.
Google
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We came to buy removal boxes. Richard was super friendly and service minded. We’ve got what we needed. He also showed us around. We know where to store our belongings should we need it.
Google
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Thanks to the amazing team at Camberley,
Special thanks to Richard and Shane, they were an amazing help and made the process easy
Google
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The staff are very friendly and accommodating, and the unit is clean secure and open at convenient hours. Overall a very pleasant experience would recommend for anyone looking for a storage solution.
Google
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Google
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From help with the booking to the signing the paperwork this morning, what can I say, friendly and professional guy’s I feel I have made the right choice in Shurgard, great facilities.
Google
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Very helpful guys, recommended.
Google
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Google
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Excellent customer service give by Shane when I called to enquire. Friendly and helpful.
Google
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Google
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I spoke to a member called Shane who was a great help. Was very thorough in his knowledge of how to move in, and cancellation process. Also very patient and understanding. Good service!
Google
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Google
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Shane was really helpful and friendly, showed me various size units in order to help me choose what would suit me best.
Great service and price, would recommend.
Google
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Thanks, all good.
Feefo
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Thank you Shane and Thank you Lee of course -for all your help as always , making the whole experience trauma free
Anonymous
Feefo
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Friendly, professional service

I am going by my experience so far.
From the initial phone call for a quote and queries, which were answered.
I never felt rushed to make a decision.
I was walked through the whole process from viewing the storage facility to booking it, then how to access it.
There are flexible hours, friendly, professional staff.
Google
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Google
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Anonymous
Feefo
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Great storage. Best price.

Good clean storage unit.
Manager very kind and helpful.
Anonymous
Feefo
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Brilliant service

Always great service from Lee and Jack
Google
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Google
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Every thing worked extremely well, very pleased. Good welcome and explanation of procedures, unit was perfect size for our needs. Thanks, I would certainly recommend you, Bernard Kirby
Feefo
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Just great

Lee at the front desk , just couldn’t do more , he was /is just 5 stars very professional.
Google
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Richard and Shane,
Thank you very much for your fantastic service as always. It really took away the stress of getting everything sorted. It certainly helps make moving easier.
All of the very best.
Google
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Google
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Very friendly staff and efficient service, definitely recommend!
Google
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Feefo
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Helpful & informative

Lee the manager at the Hanworth branch was extremely helpful & informative. I wouldn’t hesitate to use this store facility again.
Google
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Google
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Richard and Shane in Camberley extremely helpful and a great service provided
Feefo
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Well explained system, easy to use.

The attendant on the morning I booked in was very helpful and gave a good explanation of the procedures. It was clear where to park and how to operate the entrance punch- in security.
Google
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Richard and Shane are great staff and always very helpful.
Google
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Great service and very knowledgeable staff. £1 offer is good and facilities on offer are well thought out. Love the fact the loading bay is under cover seen as it was raining this weekend.
Google
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Guys here are always helpful.
Google
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Google
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Shane was really helpful and knowledgeable. He called a week later to make sure everything was in order and to check whether I needed anything further. The facilities are clean and easy to access. Highly recommend!
Anonymous
Feefo
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Shurguard Hanworth

Good competitive storage charges and very helpful professional staff at Hanworth.
Feefo
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Great customer service

Great customer service. Easy to use.
Google
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I was sceptical about bringing my stuff out of hours. Richard cleared my doubts and explained everything I have to do step-by-step. Professional and polite. Bravo
Google
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Richard at your Camberley store was very informative and polite. Showed me around different sized units, and offered packing supplies which could very useful and help consolidate my belongings.
Google
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Google
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me and my partner have stored he for a couple of years now without any troubles. Staff are always kind, place is always clean and if we're there for a while can always grab coffees from next door at maccies
Google
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Richard was lovely! Bought a tape gun, he even puts the tape in the gun and the right way round to make life easier for his customers. Incredibly friendly and knowledgable about the range of products and services available, also advising me of special offers, could not do enough for me, excellent customer service!
Google
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Greetings, was a pleasure doing business.
Google
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Staff are very friendly and very helpful
Google
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5 star customer service. Been a long time loyal customer for overall the past 5 years with a one year break in between this period.

They always provide the best customer experience where I cannot fault them at all on my entire experience.

5 star service, price and facilities!!
Google
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Shane was brilliant, helpful and knowledgable. Answered all my questions brilliantly.
Google
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Just checked in with Shane at Shurgard, very friendly & professional. Thanks
Google
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Absolutely fantastic service! I’d give 6 stars if I could! Highly recommended!
Google
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Easy, convenient and always immaculate. The in and out system means there is never a jam when busy. All round great site. The best compliment you can give is you never have to see a member of staff because there is nothing to see them for. Well run and as i said always spotless.
Google
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Really easy and cheapest I could find in the area. They are also taking coronavirus seriously and had precautions in place for it. Shane was also really friendly and helpful in the office :).
Google
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I found Shane at the Camberley branch to be very professional, knowledgeable, friendly and helpful. He knew his product, terms and conditions thoroughly.
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Shane was excellent today and no question was too much trouble.
Google
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Speedy booking, great first month offer and service from Richard
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Excellent first experience with Shane at Shurgard Camberley. Very knowledgable and friendly. The experience has confirmed this is where we’re going to store!!
Google
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Google
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Great
Google
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Excellent Service from the young chap on the front desk. Very knowledgeable.
Google
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Excellent service from Shane today. Very informative to the point where all our questions were answered before they even needed to be asked. Gave a brilliant overview of the facilities/security. Helped us to quickly arrange our storage in an efficient manner with everything being emailed to us after.

Followed all COVID rules and regulations as well which was reassuring. Very polite and friendly.
Google
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Google
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Fantastic customer service at this camberley branch. Really impressed and will definitely recommend family and friends. Thanks Richard and his colleague and the branch all the best. MR AKHTAR
Google
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Google
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Good service quick and efficient
Google
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Always friendly staff no matter who is working! Always a good morning and always have time for a chat
Google
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Partner stored here for nearly a year now and never had any issues. Would recommend.
Google
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Google
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Easy to use and staff are always really helpful.
Google
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We went with Shurgard over other companies because of attractive rates and the £1 first month promotion.

Shane was really friendly and helpful from when we first booked, reserving us a unit close to the lift for ease of access. We needed to access the unit from early on a Saturday morning so Shane advised us to visit last thing on a Friday to sign all the paperwork, then he stayed a few minutes late to show us to our unit.

Based on our experience so far, we would definitely recommend Shurgard to others.
Google
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Amazing customer service, I've used Shurgard for the past 2 years and am very happy around... highly recommended.
Google
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Google
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Well explained terms and excellent facilities.
Google
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Nice & easy,.I was shown around by Shane who certainly knew the in's & out's & was pleasure to deal with. Units were clean & access is good with opening hours to take into account people have day jobs.
Google
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Good clean storage. Helpful staff. Easy to get in and out. Always lots of trolleys
Google
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Place is clean and easy to use. My partner is storing here whilst we are in between properties, experienced great customer service and seems to be good value for money.
Google
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Nice clean facility and both Richard and Matt were really helpful in advising me on the best unit suitable for me as I needed extra space at the last minute.
Google
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Richard was brilliant and very helpful.
Google
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Clean, safe storage
Google
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Google
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The manager, Rich, was exceptionally helpful and knowledgeable. He was able to give me exactly what I needed at a very reasonable price. Having secure access so I am able to visit when it suits me is really handy. They also have a good range of boxes, bubble wrap and blankets to keep everything safe as you're moving it. The store itself was clean and well presented and there is even an on site toilet for customers, as well as pallet trucks and lifts to make moving in super easy.
Google
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Fantastic storage facility and friendly helpful staff
Google
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Clean and well run with very helpful staff
Google
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Good
Google
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With ground-floor storage units, parking right outside the door and step-free access, this is a great disabled-friendly storage facility!
Google
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Easy access with parking right outside the door
Google
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Google
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Great place and location. It has secure parking with a gate and access code that’s close to the entrance if you have heavy items to store.
Google
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Great place to store your stuff and the manager Richard is really helpful.
Google
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The staff were helpful & friendly. They took time to show us the unit before we signed up, so we knew it would suit our needs. The paperwork & all our questions were sorted out in about 20 mins. We were able to start using the unit straight away - all our codes worked immediately. Access is good & the whole place is clean.
Google
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Shurgard self storage has a great variety of different sized boxes and a selection of packing material just behind reception. This is great for any last minute prep and packing you need to do! Highly recommend Shurgard!
Google
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Very helpful
Google
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There’s a lot of space here with no steps to the entrance if you have a disability or pram
Google
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They have a virtual tour on their google panel where you can take a look inside the storage units to see what size you need. This makes it really helpful meaning you'll have an idea of sizings before you visit which is pretty cool.
Google
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Near McDonalds is always good, but also near an Audi shop. The people here are friendly and helpful. The store looks bright not dingy like some storage places.
Google
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Seems a small store, but it's next to McDonalds which is great! People friendly, customer service good and I was surprised how secure the place is. I'm happy to store things at Shurgard
Google
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brilliantly positioned in a handy shopping estate with other aminities
Google
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Google
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Efficient but quite expensive
Google
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Secure and well laid out. First month for one pound was a great offer.
Google
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Really helpful and explained things without any hidden fees. \Easy to understand and the rates when compared with others were excellent
Google
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EXCELLENT

Great facilities, friendly helpful staff, competitive prices. Recommended!
Google
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Google
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Google
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Friendly staff, but please arrange for clients to be able to dispose of reasonable rubbish, like card board and wrapping paper.
Google
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It's ok but the gate is always open lately
Google
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Easy access.
Google
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Still haven't had my part refund. Local guys ok. But their head office is a nightmare.
Google
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The storage itself is good but its expensive and the customer service is shocking
Google
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Decided to change my contract without notification
Google
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Google
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* Promotion conditions.
Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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