Anonymous
01-03-2018
The staff explained the full procedure carefully so I was made aware of the how to use the store and the sizes of storage available. The booking of the storage was straightforward. I was met by the staff on my first use of the storage and shown the correct access procedure.
Anonymous
21-11-2017
Friendly service from staff & would definitely recommend them to others.
still waiting !
Angela Ashby
09-11-2017
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still waiting !
Because we are still waiting for them to charge us for the right size storage rioom.
Needs effective management and budget to fix everything back .
Sam Mackee
06-11-2017
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Needs effective management and budget to fix everything back .
Very old and dated system, dirty and dilapidated, my unit NO 1314 is dirty, the light has been removed from the ceiling , and I heard some other units also have no lights. I reported it to the office two weeks ago and we are waiting for an electrician to come one day .There is no light in the only toilet in the office and I saw a client was peeing at the back of his delivery van . The shutter door of my unit does not stay up and keep falling on my head . They could do with some refurbishment and servicing and cleaning of the place. The offer of 50% off was so good I couldn't resist . very good price . But very charming and helpful staff .
Ann D.
Hello, thank you for taking the time to give us your feedback. Our staff members take pride in looking after their facilities, maintaining them to high standards. We have passed your concerns on to the Store Manager who will be looking into this in more detail. We hope you're having a positive storage experience at Shurgard and thank you again for sharing your valuable feedback.
6/11/2017 8:00:22
Sam Mackee
Thank you for very prompt reply . I am now waiting for action this week to fit the strip light and fix the falling shutter to my unit . The store manager as I said before is very polite and charming and he requested the replacement of light two weeks ago but the head office did not bother yet to look into it . Please call me to come and unlock my unit is order to have access to the light fitting to replace it this week . The store manager is not allowed for health and safety to do this on his own .
Look forward for your action now.
Thank you for your help.
6/11/2017 9:37:57
Very Poor Initial customer service - Not very welcoming
Steven Keating
03-11-2017
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Very Poor Initial customer service - Not very welcoming
Not impressed with initial service, as a new customer looking to use there services for the long term to help grow my business I am not yet sure Shurguard are the right service provide for this. I booked on the Saturday and paid initial fees upfront, I agreed with store manager that I would attend on Sunday. I attended on Sunday and found that the store was locked and no persons available, i rang a number on the door to contact the person and did not get a response. I then rang the head office number which put me through to a lady that was rude and unhelpful suggesting that I had not waited long enough or phone the number enough times to get through to the store person. All the lady could do is continually ask me what i wanted and what is it she could do. The storage unit it self appears smaller then those advertised and the videos and images on the website, the lights does not work either.
All in all not a good start
Ann D.
Hello, thank you for sharing your feedback on your storage experience at Shurgard. We are very sorry to read you could not be helped immediately. We apologise for the inconvenience and we'll share your feedback with our store team.
3/11/2017 8:03:34
Good overall.
Joel Manangan
02-11-2017
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Good overall.
Provided me with the space and ground floor unit I needed.
Superb
Anonymous
02-11-2017
Superb
Shan and anne both were super freindly and helpful. They made a stressfull time much easier to deal with
Cheap storage and good service
Anonymous
04-09-2017
Cheap storage and good service
Good price and very good service so far.
Jeremy Humphrey
27-08-2017
I have used suregard a number of times now and on each occasion they have been able to supply the appropriate storage space needed.
Ian Phillips
03-07-2017
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Pleasant chap at the front desk!
Great service would recommend to people to use
Jackie Murphy
14-06-2017
Great service would recommend to people to use
Great staff who work there they showed us different units to see which one would suit us very polite and provided a great customer service especially Vince
Great staff
Anonymous
27-05-2017
Great staff
Fantastic staff at Hanworth. Always ready to help and just delightful to deal with. They really understand the importance and meaning of customer service.
