Reviews of Shurgard Greenwich

Covid-19 update: Our stores are open. Contactless rental remains possible. More info on our protective measures »

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  5. Shurgard Greenwich customer reviews
Storage units from €1 for the first month's rent, plus save 50% every month.

Shurgard Greenwich customer reviews

22 Horn Lane London SE10 0RT
0208 396 7545
Closed now
Location of Shurgard Greenwich

CUSTOMER REVIEWS

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(4.8) based on 309 reviews
Date
Platform
Rating
Feedback
Anonymous
Feefo
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Very good .
Google
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Feefo
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Amazing consumer experience

Sofia was really nice and very consumer centric. We rented a space in Shurgard Greenwich and we are very happy with the experience. Place is very clean and organized. Customer service was outstanding, catered all our needs
Anonymous
Feefo
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Great company

Excellent service and space for money .
Google
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Gregory was great and explained everything clearly. Friendly & professional 👍🏾
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Fantastic facilities and super clean. Caught me off guard with how professional and thorough they were. Definitely recommend!!
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Very quick and professional
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Best experience
Google
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Google
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Greg was fantastic, he helped me on the phone before i arrived to get all the correct information and prices. When I arrived he had all my paper work ready and he showed me the storage and I had everything in the matter of 15mins. Highly recommend & great customer service and very accommodating with all the info I needed! Thanks Greg
Google
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Great service, price and experience. Thanks FU!
Google
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Google
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Customer service is outstanding and the location is great for the whole Greenwich area 👍
Anonymous
Feefo
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Great customer service, and lovely facilities
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Great service with very helpful staff - they answer queries very quickly. The entire process was very quick and easy.
Google
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Shurgard we’re very professional and helpful today, especially because I needed storage quickly. I would recommend them to my friends.
Thanks.
Feefo
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just really helpful

from quotation to key hand-over seamless
Google
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Sofia was very pleasant and really helpful in showing me around and also took time to explained the available promotion and discounts. Excellent services to recommend.
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i have units in deptford and I'm thinking of getting one in Greenwich. Fu gave me all the information I need
Google
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Spoke to a fella called Fu, really friendly and informative
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Sofia is brilliant! Writing this review just for her great service
Google
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Amazing
Feefo
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Great and speedy service. Nothing was missed. Very happy to use Shurgard.
Google
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Sofia was great! She showed me around Shurgard and the process was very smooth. I recommend them.
Anonymous
Feefo
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Very Well Thorough And Conducted Introduction To Shuguard Storage.Very Impreasier And Made Me Feel Welcomed. Appreciated
Google
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The best customer service ever!
Google
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Great service, really simple to get the storage access setup and great staff. Sofia was very helpful and pleasant to deal with. Rates were best of the competition in the area too.
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Sofia is focussed, friendly and go above and beyond to make sure I feel safe and cherished. Her enthusiasm is infectious and her attention to detail is Immaculate!
Google
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Feefo
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The staff very helpful and I am very happy with the service
Anonymous
Feefo
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customer service good polite and easy set up to collecting your unit
Google
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Gregory at Greenwhich branch was fantastic and helpful
Google
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Great service, Good price and well organised. Sofia was very helpful via phone and email and on the day of loading. Will use again if I ever need to. Would recommend
Google
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Google
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I dealt with Sofia and she was very kind and helpful. I was looking for a storage as a last minute solution and Sofia was very patient with me. Thank you
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Very well organised and professional operation. The team were very helpful and had paperwork sorted the same day. Units are roughly half price right now. Stuart R.
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Erienne was fantastic, hung around a little later to ensure we could sort a move in tight timescales, kept in touch by phone to check everything was on schedule, and was generally extremely helpful. Highly recommend, ask conveniently located, and the most affordable of the bunch as far as I could tell for my needs.
Anonymous
Feefo
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Sofia was awesome - very grateful. Shurgard is fantastic and simple. Love it.
Google
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Sofia was fantastic. Incredibly helpful, informative and proactive. Delight to work with. Thanks, Charlie
Google
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Great service! Farid was very helpful in explaining everything.
Feefo
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Excellent y
Feefo
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The staff are all good to me and they are helpful.

I went to shurgard in Greenwich and it was fantastic. I was extremely happy with the way that i was attended to by the staff at the store.
Google
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I went to the storage at Greenwich and the staff are all fantastic and helpful. I am happy with them. I got one big store from them. Thanks all.
Google
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Feefo
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Great!

I realy like! Fast procedure, excellent service
Google
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Great customer service! Great employees.
Google
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Ben was really helpful and kind. The whole experience was really simple. Highly recommend.
Google
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Sofia and Benil have been super friendly, helpful and are very professional! The whole team very customer focused! Great!
Anonymous
Feefo
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Great and very helpful staff specially who was working on week end

very fast, good advise and save my money recommending other branch. very honest boy whoever was working on week end specially week end
Google
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Google
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I looked carefully at the many storage units near us for somewhere suitable to store my son's unused cafe furniture and utensils. Takeaway only had rendered much of it surplus to requirements. I chose Shureguard in the end for its price, convenience and safety.
We have been very happy with the unit. It is clean, well lit and the staff are very helpful.
We will keep the unit on even after the cafe reopens as it has really helped us with clutter and storage for things you only need once or twice a year.
I'd recommend Greenwich Shureguard.
Google
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I went down to Shurgard today to put my bike into a storage space we took out yesterday. First I couldn't work the lift, then left my key at the entrance then couldn't work the lock. It was like an episode of Mr Bean but two Shurgard guys - Andrew and Ben - were just brilliant. Kind, calm, helpful and funny. Thanks to them, I'll know exactly what to do next time. So make this a ten star review because Andrew and Ben deserve five stars each.
Google
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Very efficient welcome and introduction. All options, terms and conditions explained very clearly. The storage units are clean and well managed. I was happy to sign a contract with them within 24 hours of the initial enquiry. Very pleased
Feefo
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Easy to access and friendly staff

Excellent service. Friendly and helpful staff. Clean and very easy to come and go as you please.
Google
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It was a delight working with Gregory. He was so kind and helpful. The storage facilities look top notch, very safe and conveniently located. Highly recommended!
Google
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Nice new facility. Very clean and safe. Staff providing excellent level of service. Recommend!
Google
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Great storage ... Clean... Good management... Helpful...

Thanks so much
Feefo
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Best in the business

Professional, friendly and smooth transaction. Best in the business
Google
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Very friendly service and facility is very well built and clean
Google
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Google
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I have been using Greenwich shurgard self storage for two years now, and they're are incredible. You cannot fault them.

Super friendly Staff (Benil is brilliant!); really competitive prices; easy secure access and clean units.

Nothing is too much trouble there, and I am going to use them for all my storage needs.

10 out of 10, highly recommended
Google
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Very happy with the service. Liam was super helpful from our very first conversation today at around 15:00. I booked a 17:00 appointment for an introduction. Liam took me around for what was meant to be only a site inspection.

However, by 17:30 I secured my 50sqft space. Liam gave a very good first impression and was super easy to speak to. Many thanks guys.
Google
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A very pleasant experience with the staff despite COVID-19 restrictions etc. Stella was very knowledgeable and friendly. I really appreciated her help. And Rory remembered my name after a near 2 year lapse in between my custom! Fantastic team there. 🙂👍
Google
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Clean, safe and secure storage. Good rates.
Google
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Very helpful
Google
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Really quick and easy service! Thanks Benil.
Google
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Having been a customer at several storage units in the US and UK, I have to say that Shurgard is by far the best. The unit and whole facility is noticeably clean and well organized, the prices and deals are unbeatable for what you are getting, and the employees are lovely. Liam was excellent at explaining everything to me. He was very patient in spite of what can only be described as my premature senility, which apparently came with the exhaustion of moving. I was also impressed by his ability to balance genuine human warmth with practical professionalism. You’d think that these two qualities would be expected in every employee, but I have found that their simultaneous combination is a rare one indeed. Full marks all around, HIGHLY recommended. Just awesome, all around.
Google
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Rory is very helpful and informative at Shurgard
Google
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The whole team was very warm and welcoming. All paperwork was done at my pace and Stella explained security and monetary questions I had to ask confidently and without hesitation. Very happy to have chosen Shurgard again and even though it's a different location am still receiving excellent customer support and incredible service.
Google
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Very helpful and considerate staff!
Google
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I'm happy about everything...the customer service, space and location...Perfect for me👍
Feefo
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Shepherd

Excellent service from staff to how cleanliness
Feefo
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Very friendly staff, well trained. Made the experience a pleasure.
Google
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Good introductory price. Clean. Professional. Staff always happy to help with questions.
Could do with more trolleys...
Google
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Google
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This is the best self storage available locally. Long access hours (6am-11pm), secure premises and plenty of lifts and trolleys to help load/unload. Made moving house a lot easier. Thank you
Google
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Great customer service, very friendly and helpful staff. I was signed up and show to my storage space within minutes. Would highly recommend their service.
Google
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Google
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I couldn’t of asked for anything better!!! The price for storage @ the Greenwich location was amazing, you wouldn’t find better nowhere. Also the staff are so accommodating and friendly, Beril (assistant store manager) has made my Christmas card list as she was so willing and able to sort all my fussy queries followed by Stella who always has a big smile such a great team would recommend to every and anyone!
Google
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Good value, straightforward, did the job
Feefo
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Convenient storage

Shurgard offer an excellent storage service in Greenwich. Brilliant parking and long opening hours, with lots of lifts and new, clean units.
Google
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I think I am able to like the services of shurgard because I have been storing with access self storage just across the road five month ago, but to this services that I am getting now with shurgard is very good.
Google
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Google
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Very good service with professional staff and the units are very clean with all the equipment needed to download also big parking and stunning security all.around the warehouse.
Google
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Feefo
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The customer service was excellent

Excellent customer services, Very helpful every step of the way.
Google
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Liam was very helpful!
Google
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professional and very kind supportive people.
storing surface with easy access, and superb clean.
Thank you
i am very happy to recommend you to whoever is looking for the best option of storage
Magdalena
Google
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Great service and store
Google
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I have had great service from this facility.
Google
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Google
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Great service by Liam

Friendly and helpful
Google
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Staff were nice and helpful.
Google
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Good customer service
Good prices
Good staff
Google
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Feefo
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Very helpful professional staff

They were very professional, very clearly observed the social distancing rules, and the staff were very helpful, Liam in particular. The space was clean and easy to use the locking mechanism.
Google
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Safe and secure with reasonable pricing
Google
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I am an exiting Shurgard customer and return to book for storage room.The booking process is easy and customer service is excellent. I will highly recommend this storage if you are searching for one.
Google
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The Staff is really friendly and helpful, it made my move-in super smooth. The storage unit is new and clean!!!
Google
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Friendly and helpful. The storage space is clean and dry, lifts are large, seems secure. Satisfied customer.
Google
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Super fast and easy checkin, contactless/covid-safe online contract signing.
Google
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Anonymous
Feefo
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Amazing service!

Love Benil! Best person I spoke to after calling 20 different storage unit companies!
Feefo
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Very well organised
Google
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Super friendly staff, best prices and quick and easy process to rent a storage.
Google
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Lovely customer service ! Gregory was very helpful and professional .
Feefo
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Although I lost all my personal and memorial belongings at the fire in Pery Way , Shurguard is very practical and the one in Greenwich is very clean and new
Google
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I went to Shurgard Greenwich as they have competitive pricing. I had booked over the phone, but when I got there I changed my mind on the storage space size. I was pleasantly surprised by the very helpful and welcoming experience with staff.

Ms Benil, who was assisting me, spent the extra time with me to change my contract to a different unit size, consult me on what might be good alternative options, and overall was very accommodating and patient. Thank you!
Google
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Feefo
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Easy to use

Very helpful staff. Easy to access.
Google
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Feefo
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Good value

Very easy to get set up because the staff are terrific...efficient and thorough. Follow up is good. So far so good...
Google
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Simon was very helpful & the whole process to when I dropped off my stuff was smooth and easier than I expected. Location is convenient as well!

Definitely recommend!
Google
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Anonymous
Feefo
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Helpful and Friendly Staff

The representative was extremely helpful and made an already stressful move much easier.
Google
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Google
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This is a great storage facility which is in a good location with easy access parking bays. The unit itself is bright, airy and clean (very important). The staff are also professional and very helpful. I would highly recommend it!
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The welcoming was great by Simon and the space is really good and easily accessible
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I have dealt with many storage facilities in my time... with vastly varying levels of satisfaction.
What a pleasure it has been dealing with Shurgard Greenwich.... especially the service received from BENIL.
She definitely went beyond just going through the motions and her helpful nature, knowledge and expertise combined with her welcoming personality made the process of getting a storage unit smooth and hassle free.
She is an undeniable asset for Shurgard...
An easy 5 star rating....
Keep up the good work!!
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It was very pleasant having my storage unit set up.
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Gregory was very helpful, he explained the process of securing a unit and informed me of the unit sizes and the variety of prices. I asked to view for comparison and was shown different sizes which helped me make my decision

Daniel
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Gregory was very helpful in setting us up. Clean, easy to park and use storage.
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Good customer service from Gregory, very helpful. Really pleased with my storage unit, very secure, easily accessible, good monthly price.
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Always clean, lifts always work and a toilet is available on site :) what more can one ask for.
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Very happy with Shurgard and highly recommend it.

Very helpful and friendly staff; clean building and great security.
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Brilliant place and nice people to deal with..
Feefo
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Great customer service!
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Really helpful staff, particularly Benil, who answered every question I had! Cheerful and helpful and knowledgeable about the company.

Thank you.
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Really good experience, friendly helpful and competent staff, took the time to tailor my exact needs. Thank you
And a special thanks to Kay
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Excellent modern and secure storage-facility.
Very efficient air-conditioning system which keeps their rooms dust-free!
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Simon was very helpful!
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Would highly recommend this company to use for storage, the employees were very polite and professional answered all the questions I had and gave me more then enough information regarding my upcoming storage.
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Very efficient and friendly staff. Looks like they are a great team together. Helps to make moving house more hassle-free.
Anonymous
Feefo
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Clean and organized
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Very friendly and helpful welcome. Clean and easy access.
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Feefo
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Amazing service from Benil and easy move in

Amazing service at Greenwich from Benil. Quick move in and hassle free.

Could not recommend this location more
Anonymous
Feefo
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Great experience!

So far, I am extremely satisfied with the professionalism of the staff and the condition and quality of the site. I feel secure that my things are safe.
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Great move in experience to the Greenwich storage with a super friendly welcome and service from Benil. The storage is nice and new too which is good.

Highly recommended
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Fair prices and good customer service.
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Benin’s service was excellent and helped me a lot. Super satisfied.
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Great, attentive personnel, Benil answered all my questions and was extremely patient and professional. The site itself seems very secure and well-kept.
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Anonymous
Feefo
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very easy and simple to solve my request.
I really appreciated

Thanks
Feefo
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Yes - will recommend them.
Easy to deal with and a good location.
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Nice, simple and easy! Fair price! Great service so far.
Google
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Well organised, conveniently located.
Google
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Very smooth progress of obtaining a storage unit. Amazing customer service from Benil, who answered all questions and very quickly and efficiently got everything sorted out. Would highly recommend!
Google
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The Shurgard Self-Storage in Greenwich is beautifully run by Erienne. So smart, so helpful. The rest of the team are great. Benil is excellent. The building is clean and bright. I can highly recommend this company.
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Matt helped me a lot and patiently answered to all my questions! Best price if you compare with others company. Highly recommended
Giulia
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I went into the office at Charlton/Greenwich and needed advice on what the best storage facility to suit my needs. Matt and the team were incredibly helpful and accommodating and I would recommend anyone thinking of getting a storage facility to pop in. Absolutely excellent service.
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Google
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A very quick and easy experience, all the staff were very helpful and friendly. Matt and Banil who were new got everything done perfectly. Would recommend Shurgard.
Feefo
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Good service friendly maner
Feefo
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everything very well explained.
Anonymous
Feefo
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Great experience with Shurgard

Awesome price, super friendly staff and an overall easy experience - couldn't recommend more!
Feefo
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Great experience !

Really easy to rent process and great facilities!
Google
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Jason and Grek were helpful and funny best customer service compare to any store uk and in south of france 😁
Google
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Have been using this branch of Shurgard for coming on two years and have experienced nothing but helpful and knowledgeable staff and great facilities.

As mentioned I have had great interaction with staff especially Gregory who have been very helpful and accommodating.

Would recommend.
Feefo
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Customer service was great. Very organised and easy process overall to setup.
Feefo
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Clean and secure place to store your belongings

I was very impressed by the service provided. The units are very clean and very well taken care of. The security is also amazing. You do not need to meet anyone at the place as everything will be ready for you. Recomended!
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Gregory is amazing and helpful thanks for your help.
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Excellent service all round.
Will recommend SHURGARD IN GREENWICH.
THANKYOU
Google
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Google
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My husband and I was helped by Erinne in the Charlton store she patiently explained the process and showed us a few lockups that served our needs was very polite and professional.
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Erienne provided us an excellent customer service. From the initial telephonic conversation to in-store. She explained all the services they provide and showed us the space we would need for our items.
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Google
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Lovely people especially Gregory and Rishi
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Reasonable rates. Friendly efficient and fast administration done by Gregory.
Google
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Google
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It was my first time visiting Shurgard, I had a great experience thanks to the team and most especially, Rishi who welcomed me with a big smile and a high level of exceptional customer service. Thank you!
Google
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Great storage facility and friendly staff.
Google
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Great site, excellent staff, secure & affordable.
Rishi Erienne were exceptionally helpful with my my request to move units.
Google
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Went into the Greenwich store with my partner earlier in the week to pick up some packaging materials, served by a lovely blonde lady who helped us with all that we needed, recommended a few things we wouldn’t have thought to buy which have proved very helpful (especially the silk paper sheets) and we also have one happy little boy who has half a roll of bubble wrap left to keep him entertained while we’re unpacking .
Google
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Google
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Very cold inside but nice layout.
Google
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Google
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The guy in the reception was very friendly and great in providing all the information required! Great service! Congrats to Ibrahim!
Google
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Was served served by Ibrahim, he was very kind and always willing to help and gave me a great service
Google
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Great value
Google
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It is fabulous place to save your stuff with high save conditions. The service in shurgard is excellent and it easy to be familiar with the process there.
Google
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Good experience, good access, quiet place, clean and chaep storage
Google
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Great place with various sizes of storage. They had teething trouble at the start with gates not working but they have now sorted this out and back to a great sevice
Google
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I really liked being able to look around virtually before I went, I read looking at a few places before I settled on this one. It just ticked all the boxes! Pun intended.
Google
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Plenty of great things to say here! Really liked being able to look around it 'virtually' to decide on the best sized storage area, can see this being the future to save travelling before deciding what you need. Great access to get in and move around with the lifts and always a bonus seeing such an effort made on a place being wheelchair accessible!
Google
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Looking for a self storage unit is not an easy task there are so many to choose from and I just didn't have time to drive to each one to see what the facilities are like.

On Shurgard's website you can see exactly what is on site using a virtual tour and it's really helpful to see the room sizes to help you visualize what might fit in a room.

The building is clearly shown in relation to the local geography and the bright red colour makes it easy to spot.

I love this!

The parking area and the shop/reception area are also shown on the virtual tour so I know I can pick up some boxes and tape if I need extra.

Overall I'm really impressed with Shurgard and their virtual tour - it just proves that it has everything I need for self storage.
Google
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Love the virtual tour - super convenient and easy to use!
Google
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First impressions are fantastic, I like the virtual tour feature that they had added. The building itself is easy to find with its bright coloured exterior. It is disabled accessible and has undercover parking.
Google
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I visited with a friend who said this place is amazing. She did an online tour so she could work out roughly where she was going to be placed and how large the rooms would be. We found it easily, because, quite frankly you can't miss it ! All the staff were super friendly and it was just so easy. Lifts were massive and access is suitable for everyone too.
Google
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It's great to see that I can look at photos of the storage rooms and the virtual tour around the building before I go in person. It's great that the rooms are labeled by their size too so I can narrow it down even if I still need to look at 2 or 3 in person. Certainly makes it easier to figure out how much room I need for all my stuff! It's great that the building is wheelchair friendly both for access into the ground floor and the lift to the different floors of the building.
Google
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First of all have to say I liked the virtual tour option as it meant I could see everything I needed to know before I went. Good idea. The building itself was easy to find, the parking bay was easy to use. All the staff are friendly and helpful The building has disabled access and large lifts, making it accessible to all and great if you are trying to store large pieces of furniture. Although access isn't 24 hour it is from 6am to 11pm so pretty good
Would definitely recommend.
Google
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First of all I liked that the building was easy to find, and that it was affordable to use. Staff are friendly and helpful and the layout and additional services make it very easy to use. The building has disabled access and large lifts, making it accessible to all and great if you are trying to store large pieces of furniture. The access isn't 24 hour, but is from 6am to 11 pm which is pretty good.
Would recommend.
Google
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There are loads of things I like about this place! For a start it’s easy to spot- which is great for people 😊 I mean, you really can’t miss it!!!! The parking is nice and spacious, the staff are lovely and they have absolutely a humungous lift so one doesn’t need to worry about things sticking out of the trolley - so if you have oddly shaped things like me with my room screen and garden things you can relax. Speaking of which- HUGE bonus that the trolleys also come with these super duper brake handles which makes it easy to control a trolley full of stuff. Ideal when you’re on your own manoeuvring your belongings from one point to another. Hurrah for Shurgard!!!
Google
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Google
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Excellent service with great staff
Google
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Very secure. Very friendly. Very efficient.
Google
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Easy. Efficient. No nonsense service. Highly recommended
Google
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Nice staff, good prices, good accessibility. Staff was lovely!

Beware not to try to exist through the parking of the supermarket if you are here after hours or you might get a little stuck and have to maneuver around to get out!
Google
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Feefo
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Great customer service, super storage & price shame about lifts

Great service, great price just a shame the lifts were broken, only one working and with covid distancing you cant share them.
Google
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There was some admin mishap however lovely Benil sorted it all out and ultimately I am happy with the service because today I'm storing and it's all going smoothly.
Google
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Only contact by phone (booking for another store).
Liam the agent I spoke to confessed was new. He was professional and polite, lacked some knowledge but was able to get clarification.
One point knocked off for his not so professional colleagues who could be heard in the background shouting and swearing!
Google
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Google
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Very clean, secure, friendly staff. All prices include VAT for transparency. Weekly renting process and refunds could be improved to give people more flexibility if they want to rent just for a few weeks. Overall very good!
Anonymous
Feefo
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Very secure, clean and price competitive storage place.

Very secure, clean and price competitive storage place. Friendly staff and a relatively easy on boarding process. All prices include VAT so it’s good for transparency. The refund and notice process could be improved to make it more flexible for customers.
Google
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Good experience with these guys. Just note, that if you are new and taking out a unit, you will have to pay for insurance and for a padlock, as well as a set up fee, which I think could be made clearer on the site.
Google
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Google
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Clean, well located and reasonably priced. Staff are generally friendly and helpful.

Weekend rush can be slightly challenging (and staff not as proactive in managing trolley capacity etc. as would be ideal).

I would have probably erred towards a 5* in spite of that, but there have been fairly consistent issues with the security gate not working in the last month or so. I suspect that'll be fixed in due course, and it can be worked around, but it's rather unhelpful.
Google
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Anonymous
Feefo
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Great réception and very helpful staff
Google
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Good experience, had to buy the lock so that’s a bummer but Simon was great, really professional, helpful and friendly!
Feefo
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Good location easy to access and very clean

Reception was very helpful and Gregory was very supportive.
He arranged the booking very smoothly.
Google
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Google
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Clean, accessible and secure. The team at Greenwich helped me get the right size of storage.
Google
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Google
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Staff are really helpful, especially the lovely woman who works in the office. Very easy place to find - just look out for the big red building in the estate.
Google
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Big place very secure
Google
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Google
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Excellent service, competitive prices thanks

Update: company then took payment even after I had cancelled. Still waiting for refund. Disappointing
Anonymous
Feefo
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Maybe overly keen

Multiple unrequited calls as we had reserved a unit and had all week to pop in with proof of address etc.
Sophie Klem
Hello, thank you for taking the time to give us your feedback. In order to help us improve our services in the future, please send your customer ID and phone number to so we can get in touch and help you. 1/17/2021 10:56:27 AM
Feefo
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good

the staff member who inducted me was thorough and polite and courteous.
Feefo
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The receptionist was very friendly and helpful. However, the number and sizes of trolley available is a problem resulting in a number of trips and in addition to that the one lift was not working.
Sophie Klem
Hello, thank you for taking the time to give us your feedback. We have trolleys at the disposal of our customers to make loading and unloading as easy as possible, but during peak moving times there can be more demand than available trolleys. We apologise for any inconvenience this may have caused & will review the number of trolleys at your location. 9/30/2020 3:19:09 PM
Google
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It is what it is. Can get better prices if your prepared to haggle
Google
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good for storage for the first month
Google
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Good service shame is.not 24 hour access
Google
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Sent my cousin a request for a review a few days after moving in. Then proceeded to jack the prices up over 80% over 9 months.

Not at all impressed, and the every time you call you will speak to someone who doesnt work at the store you called. Endless cycles of re-explaining.

I'm just glad the goods got taken out before their rediculous increases took effect.
Google
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Decent prices for packing materials, but they don't seem to want to actually sell them to you.

Visited three times: the first, there was nobody in the shop and the door was locked during their supposed opening hours (and nobody answered the mobile phone number posted on the door); second time, someone was there and I bought boxes (hooray!); third time, shop opening and, after a 15 minute wait while a single person was being served, they shut up shop so that person could then be shown to their storage container. I even asked if they could simply wait a couple of minutes to serve the three other people who were already in the shop (and, like me, had been waiting patiently), but this was apparently a complete impossibility because, I don't know, some people enjoy being selfish, I guess.
Google
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Sadly the local removal and storage companies, especially one right next door, is much better than these guys. At least I don't need to arrange manpower.
Anonymous
Feefo
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Why you need insurance if they protecting building ...and they have insurance on all building ...lock is very cheap ...very expensive ...
Marie-Christine U
Hello, thank you for taking the time to give us your feedback. Although our stores are fully insured, customers need to take out insurance for their stored belongings. Marsh offers a special insurance policy to Shurgard customers, already starting at £3 a week. The actual cost of your premium depends on the insured value of the belongings stored in your unit. Thank you for your understanding and for choosing Shurgard. 4/7/2021 10:16:10 AM
Anonymous
Feefo
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Sack Greenwich Staff

Staff unprofessional, they hang up the phone during customer service enquiries for existing customers.
Sophie Klem
Hello. We know that using storage often comes at times of change in peoples lives. Our staff are sensitive to this and try to give each customer a positive storage experience. We are sorry to read you did not feel appreciated and will share your feedback with our store team. 11/18/2020 11:00:51 AM
Google
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Google
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Google
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I signed a direct debit form for renting a storage unit for two months. However, the direct debit has never been set-up by one of the employees. Hence, I had to pay a late payment fine which is not acceptable since it wasn't my mistake.

I tried to contact the branch manager via phone/email for a couple of weeks to resolve this issue, but he didn't even bother to get back to me.

I would advise people to rent a storage unit somewhere else!
Google
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Why?
* Promotion conditions.
Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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