I got a quote on the telephone. When I called back to book, I was told there was a £15 set-up fee which wasn't mentioned in the quote.
When I turned up at the site the next day to complete the paperwork and pick up the keys, I was told that I would have to buy a lock for £14.99, otherwise I couldn't have the unit. This was not mentioned on either call.
The site office was closed despite it being opening hours - the person working there had forgotten to put the notice up saying he was somewhere else on site, so I almost gave up and went home.
Very poor overall. If things were not time critical for me, I would definitely have gone somewhere / anywhere else.
Your staff were more than helpful, thank you! I would highly recommend Shurgard Greenford. I have been a client just for 2 weeks and I'm loving using my storage unit. The manager who "signed" me up and introduced me to my Shurgard storage was also excellent, personable and professional
Valid for new customers only, selected units only.
No minimum stay required.
Price and promotions are guaranteed for 3 days from reservation (including the reservation date).
All offers exclude the cost of a lock, insurance and administration fee.
Term and conditions of your contract still apply.