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Shurgard Greenford customer reviews

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Customer reviews

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Date
Rating
Feedback
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Hi there the service was well , and i had upgraded to a bigger unit. There is a profesional way that they deal with things, and a comfortable and relaxed way that they operate.
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Excellent servic provided
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Value for money.
Anonymous
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Viran has top class service
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perfect customer service

Thanks very much for very great customer service by Mr Viran at Greenford branch .
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On one day the lift was out of action so I couldn't get to my units. I presume there will be a refund.
There are never enough trolleys and those that are available are either broken or don't work properly. There's always rubbish in the trolleys. There's always rubbish around the lift entrances.
On 23 October I was moving into my units. I was there at 10.30pm and opened a unit and left the first two trolley loads in the corridor. I tried to get back with another trolley and to close and secure the unit but, in the lift, it wouldn't take the code and the message came on the screen that it was after 11 pm so was closed. That meant I had to leave an open unit. I had to return at 6 am the next day to close the unit. I mentioned this in the office but the male staff member simply said I would have been told of the 11 pm close when booking the unit. The female staff member didn't say that (she was taking a long telephone call, talking about someone's baby) - we would have remembered and not arrived with a Luton van full of my furniture. We had to leave the van overnight which resulted in an extra charge for returning it the next day rather than Monday night. My son had to take unplanned Tuesday morning off work to unload the van and return it.
Ann D.
Hello, thank you for taking the time to give us your feedback. At Shurgard we aim to make access to our storage units as easy as possible. We apologize if it wasn't the case and hope this issue has been resolved in the meanwhile. If you would like us to contact you on the matter, please email your account and phone number to info@shurgard.co.uk.  03-11-2017
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Your staff at reception. Very friendly. Answered all our queries in professional manner. It was perfect.
Anonymous
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I would recommend Greenford Shurgard

This storage place is great to store your goods. Amazing service from Viran. Reena also was very helpful informing I could extend my notice which is amamzing.
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Great service

Everything was good
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Excellent customer service from Greenford staffs

The hospitality was amazing.
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Good customers service good help
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Great customer service

Positive experience again. Very friendly and professional employee who served us. I would recommend and by again.
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THANK YOU

THE WORKERS ARE GREAT AND PRICES ARE GOOD ESPECIALLY FOR US AS A CHARITY ORGANISATION
Anonymous
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All superb
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Very helpful and polite. I have compared different storage facilities and I prefer Shurgard because it's clean, security is good and there's access 24-hours.
Anonymous
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Ab
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From the moment I contacted Shurgard by phone, I have been very impressed b...

From the moment I contacted Shurgard by phone, I have been very impressed by the exceptional standard of customer service the company provides. It was this exceptional customer service which made me take out a contract with the company. The exceptional level of customer service has continued: when I went to finalise the contract and collect the keys to my storage unit, I found myself running late, yet the staff at the Greenford site kept their office open for 20 minutes after it was due to close to make sure that I could collect the keys. This saved me an incredible amount of inconvenience. It was Outstanding. Shurgard is a great company!!
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