This is my first experience of using storage but I have to say that your staff have maintained their professionalism whilst being very helpful, friendly and have provided excellent service. It is encouraging for Shurgard to have such staff who carry the name in very good stead.
Staff did not explain clearly the 'extras' involved in hiring unit prior to printing paperwork.
When I first visited storage unit in a rented van, staff had forgotten to remove the yellow cylinder lock and I was unable to access the unit. Had to return home with heavy sound / camping equipment and take it back up into our loft. £20 hire charges, 2 hours of my time and a lot of back breaking work.
On a more positive note, the staff member at them ovation who dealt with my complaint the following day was professional, remedied the issue swiftly and I left happy.
Valid for new customers only, selected units only.
No minimum stay required.
Price and promotions are guaranteed for 3 days from reservation (including the reservation date).
All offers exclude the cost of a lock, insurance and administration fee.
Term and conditions of your contract still apply.