Reviews of Shurgard Forest Hill

Covid-19 update: Our stores are open. Contactless rental remains possible. More info on our protective measures »

✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
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CALL FREE 0800 368 0420   (8.00-19.00)
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  5. Shurgard Forest Hill customer reviews
Self-Storage at Shurgard Forest Hill
Storage units from €1 for the first month's rent. No minimum stay.

Shurgard Forest Hill customer reviews

121 Stanstead Road London SE23 1HH
0208 291 8320
Closed now
Location of Shurgard Forest Hill

CUSTOMER REVIEWS

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(4.7) based on 368 reviews
Date
Platform
Rating
Feedback
Google
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Great service from the moment i called from Somood. Showed us the facilities and happy with everything. Thanks for your help
Google
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Micheal was superb, handled things like a pro!!
Feefo
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Spacious and tidy unit...easily accessible!!
Google
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Great service, Michael the best!
Google
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Great service, especially Matthew's who went out of his way to help.me open my locket even though they had just shut.
Google
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Great services. showed me all way how to use.
I am first time user of shurgard self storage.
Google
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Google
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Impeccable service every time I visit. Both Michael and Matthews are real gents and always super helpful. 👍🏻
Google
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Michael provided us with excellent service. Very efficient and friendly. Would recommend to anyone.
Google
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Mathew & Mike are good staff thanks for the day
Google
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Happy service I received today from Michael
Google
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First time storer, I was assisted by Michael who was highly professional, explaining everything clearly, efficiently taking me through the paperwork and answering all my questions. A very positive experience thanks to Michael's polite and professional demeanor.
Google
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Micheal was very helpful, polite and made the whole transaction experience a delight. Great customer service
Google
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Michael and his colleague John i think his name was were both professional and sorted my new sign up without fuss. Explaining everything making it a great experience. Well done guys.
Google
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Micheal was very helpful. Gave me all the information I needed to know and walked me around the storage unit that I had booked. Would definitely recommend
Google
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Great Customer Service by Michale
Anonymous
Feefo
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The team were great, friendly and helpful. Was served by Samira who was lovely!
Google
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Many thanks Michael!
Google
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Very good customer service. Quick and sufficient
Anonymous
Feefo
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Very easy to set up. Excellent customer service. Would recommend.
Google
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Google
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Fast and efficient service and polite and helpful staff member!!
Google
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Matthews was really helpful and I was very happy with the price I received.
Google
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Google
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Feefo
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The team were super helpful and really friendly. It made this part of my moving experience stress free!
Google
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Google
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Michael was really helpful when sorting out the storage unit and gave me all the information required. Would definitely recommend to others who may need to get a storage unit.
Google
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Fantastic Service from Michael!!
Google
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Feefo
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The guy that served us was a true professional and beyond helpful, guided us properly to get the best storage unit that was right for us, workers like him grow businesses
Google
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Really grateful for Michael - very polite and patient, answered all of my questions and helped out with everything, thank you so much!
Google
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Amazing job from Micheal
Google
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Michael was really helpful in setting up my account and making sure the experience is smooth and seamless. Thanks Michael
Google
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Excellent service from Mathews, great example for the company
Google
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Mathews was very helpful with providing all the information on the Shurgard self storage. His recommended storage sizing was spot on. I would recommend speaking to him when booking a storage at the Neasden Shurgard storage.
Google
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Google
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Anonymous
Feefo
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Received excellent service from Rory. Explained everything, fully covid complaint hands down the easiest storage move
Google
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Google
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Very helpful gentleman here at the store
Thanks Michael....
Google
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Very professional service today by Michael. Cheerful and friendly too. Very happy.
Thank you Michael.
Google
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Google
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My first time using shurguard was so easy and smooth. Excellent service received from Micheal who was friendly, professional and very informative. I will definitely recommend.
Google
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Mathews was efficient by replying to my concerns in a short period of time as well ad was very supportive during our phone call. Thank you for you help!
Google
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Michael provides excellent customer service
Google
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Great move in experience - Mathews was extremely helpful when it came to selecting the right storage unit that would fit all my items as i was quite anxious that I’d reserved too small of a unit online. Thanks for the help and good conversation along the way!
Google
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Michael provided excellent customer service 👍🏻
Google
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Friendly members and staff. Shout out to Michael.
Would definitely recommend.
Anonymous
Feefo
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Great facility, nice people

I was only making an enquiry and just needed a rough costing. The line accidentally cut off they called me back guesstimated the size storage and price accurately.
On the day arrived I felt like I was the first customer ever! Prompt paperwork and a brief show round.
During my time onsite the systems malfunctioned, this was resolved by the team so as to allow me to finish my loading without interruption
Google
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I stored goods with Shurgard in 2018... was in need of storage again. There's a great offer going at Neasden. I called and within seconds was through to Michael, who gave me a prompt answer to a query I had. I was delighted with the speedy set up process, and how efficient, engaging, and helpful he was. He's an asset to Shurgard! Thankyou so much!😊
Google
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Mathew was very professional and pleasant in conducting his job. I was fully aware of the service they offer and I am pleased with how well everything went.
Google
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I received excellent service from Michael
Google
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(Translated by Google) we have

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Kemi
Google
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Google
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Google
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Google
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Excellent customer services from Michael
Google
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Being an employee you are paid to do a good Job, well I can say I received the best service from this guy Micheal. Shurgard defintely is a winner with employees like him and I'm definetly a satisfied costumer
Google
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Shurguard storage I've been with them for a number of year's. Given me good discounts at the time but a bit expensive in the Blackbird Hill Branch. Great company and there units are ample. There is price differences in size units with Shurgard you just need to do your research depends where you live Eg.. In Blackbird Hill I asked about a 65sqft and it was much cheaper in Park Royal branch. Anyway as I say do your investigation on pricing
Google
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Thanks to Mathews for his help!!!
Anonymous
Feefo
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Great Service

I received some great service during the bank holiday
Google
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Excellent
Google
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Google
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Michael was excellent and very pleasant to deal with. Completed our requests and answered my queries with no fuss and actually gave a very good sales pitch for Shurguard. I would highly recommend.
Feefo
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Very helpful and good customer services displayed.
Anonymous
Feefo
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Safe, secure units

Great initial contact. Staff very knowledgeable about the services provided. Easy check-in process. On my first day it was very easy to use key pad entry and gain entry. Plenty of trolleys available. Security cameras aided to me feeling comfortable when there alone.
Feefo
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Very efficient to use, covered loading area is big enough, lifts efficient and trolleys right to empty a transit in two visits, staff helpful and informative
Google
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Good service... friendly staff...thanks Michael for your help.
Google
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Matthew was very welcoming and friendly highly recommend
Google
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Great customer service from Michael even though I messed about booking a unit then cancelling then rebooking. Michael remained professional, polite and approachable.
Google
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Good services
Google
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Google
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Michael provided excellent service.
Google
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Michael was excellent with service he provided
to me today. Well done keep it up.
Google
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Very helpful cheers Matthew
Google
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Google
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Very helpful staff (Sanket) on the phone.
Feefo
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Excellent service & deal

Smooth & easy to book a unit and move in. Very competitive deal compared to local alternatives.
Semira was extremely helpful.
Had the unit for a couple of weeks now and the place is always impeccably clean and everything works very well whenever I visit.
Thoroughly recommended.
Google
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Very smooth check in and Michael was very helpful and patient with us while we were finding our customer details. Highly recommended!
Google
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Great service from Michael at Shurgard Neasden. He was very helpful over the phone and got everything ready for me so i just turned up and collected the keys. Appreciate it! Good access to the storage, with reasonable price. Recommended.
Google
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Great customer service by Mathews. I’m moving my house and needed some storage place and Shurgard it is!. He patiently explained the process and listened to my requirements thus suggesting me the storage size to meet them. Thank you
Google
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Thanks very much to the entire Shurgard team, Mathews particularly, who has been very prompt in making the changes I’ve needed for the new storage changes I’ve required last minute.
Very happy in using your facilities, thank you!
Google
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Very helpful and efficient service
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Both fellas are absolutely amazing service to the company
Google
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Matthew was really helpful in finding the best space for my stuff and price, great customer service !
Google
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Sanket gave me the best service I could have asked for, I have spoken to 5 companies in 3 days and he's been the best by far.
Google
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Mathews at Shurgard Neasden provided an excellent service when I emailed my moving date and wanted to give notice. Very polite and helpful, prompt attention - a credit to Shurgard. Lovely company.
Google
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Michael was very helpful and polite, and answered all my questions.
Google
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Super easy and efficient to get set up with a storage locker the same day, despite COVID restrictions. Michael was very helpful and informative throughout.
Google
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Great service, helpful staff Sangeet
Google
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Anonymous
Feefo
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I had to wait an hour for the storage open my space when I was told 6am

I waited for an hour before my space could be open when I was told it will be available at 6am, which did affected my plans for the day, However Samira gave me a wonderful service with an excellent customer service. Also the gentle Man I meet the next was great too, he told me he left a note for the space to be open but obviously someone was too lazy to do their job. Apart from the misunderstanding and the delay I still rate you 5 stars.
Google
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Brilliant efficiency & customer service from Michael. A straightforward and simple process to book, pay, etc andwas sorted within 30 minutes ....thats a good service!
Google
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Amazing customer service and staff very knowledgeable especially a young gentleman named Sanket, he really made the transaction run smoothly.
Anonymous
Feefo
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Forest Hill Shurgard- good service, secure and easy to use

Ross who helped us to get our storage unit set up in Forest Hill was excellent- friendly and helpful. The customer service team that we reserved the unit with were also very good. The unit was clean and seemed secure, the code on the entry doors and lift also made us feel that the place was relatively secure. Having to give two weeks notice is the only slight annoyance, obviously it would be great to be able to cancel the contract at shorter notice.
Google
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Thank you Michael for your great customer service! Thank you for such a smooth transfer! All the best to the great team!
Google
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Thank you Michael really great customer service
Google
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Excellent service and all staff is very nice and also good nature.....thanks you😊
Google
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Sanket was really helpful, thanks!
Feefo
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Good service
Google
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Google
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Anonymous
Feefo
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Feel safe and to staff is lovely and to I can go in when no one is on site

Best storage
Google
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Hi. Sanket was very helpful and made it easy for me to choose to book a storage with Shurgard. Thank you again!
Google
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Google
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Michael was very helpful. Nice service. Provided all information and explained me everything.
Google
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Sanket is helpfull
Google
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Kemi and Michael were very helpful and easy to talk to. Very pleased with the service.
Google
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Kemi ,very helpful, great customer service ,smiling all time thx
Feefo
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Excellent customer service from Semira, really appreciate her assistance and clear outline of the options.
Google
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Google
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Micheal was extremely helpful and professional, top service would recommend.
Anonymous
Feefo
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Good service, friendly first contact, helpful, good valve.

Good firs contact, friendly, helpful.
Google
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Google
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Thank you Kemi fantastic service
Google
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Great customer service thank you kemi
Google
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Kemi excellent service
Google
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Anonymous
Feefo
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Amazing service received. I can't remember her name but very efficient and friendly.
Google
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Kemi was very helpful today.
Anonymous
Feefo
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Fantastic service. I can't fault them at all.
Google
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Google
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Feefo
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love shurguard storage, flexible, friendly atmosphere , great space

Free and easy access to the unit, friendly staffs, the deal was good on the unit, the storage is clean and well maintained, the passages are wide to manouver the trolleys. The lighting is good
Google
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Very good service and nice people working there staff are very helpful. Number one
Google
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I recommend Shurgard Neasden, very good service. Michael in particular was always ready to help out.
Google
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(Translated by Google) we have

(Original)
Kemi
Google
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Google
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Thank you Kemi for your great help!
Google
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Google
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Michael was amazing. Helped me find the right storage unit size and was very polite and kind.
Google
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Google
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Sanket from neasden branch has been an enormous help. Thank you for everything
Google
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Google
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Google
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Excellent service by Michael and the team at shurguard Neasden. He is well presented, polite and always courteous. He is a credit to your organisation.
Google
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Good experience from the start.
Sanket was very helpful and efficient.
Google
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Google
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Michael was super efficient and friendly. He showed me the unit I was allocated and when I asked for a bigger unit he did not hesitate to show me one that was more suitable for my needs. Really happy with the service provided by Michael.
Google
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Google
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Google
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Amazing customer service from Michael. Good information about the storage units and friendly staff.
Google
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Google
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Google
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Nice and cheap place for personal storage big rooms nice lift service.and trolies and pump tuck available believe it's good.mr sanket nice and humble manager I had seen today nice to speak to u.thanks
Google
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Google
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Went to Neasden branch, kemi was nice, polite and really helpful, will highly recommend her.
Google
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I am so happy with Sanket's customer service he is very helpful
Google
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Excellent service provided by Kemi today
Google
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I would like to thank Shurgard for their service and support with the rent over this very difficult time. Also their staff member Sanket for his swift response and help.

Yours, Chris de Cruz
Google
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Sanket was great!
Google
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Kimi was very helpful. Very lovely personality. She explained every detail of the contract in detail to me. Excellent service provided to me. I would be very happy to recommend Shurgard Self - Storage company because of of her courteous service extended to me. I would like to add she surely is a JEWEL for your company.
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I was talking to Mr Sanket . He explained everything to me so good and I give him 5 star.
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Sanket was extremely helpful thank you
Google
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Sanket at Shurgard Neasden was outstanding. Not only did he facilitate my storage needs, he found me a great deal. 5 star treatment and highly recommended.
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Sanket was extremely helpful and efficient.
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Excellent service thank you
Anonymous
Feefo
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Great staff and easy to use

Fantastic staff at the Forest Hill Shurgard, really helpful with getting me moved in and explaining everything. Would definitely recommend!
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Very good service from Michael
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Great customer service. Michael in reception was very helpful and completed the works for me in a quick and professional manner. Excellent service.
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Good service from Michael - very helpful even when he was busy!
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This unit is very nice and easy accessible Michael the staff at the front desk was very professional about his job and explained everything in a good and precise way which made it easy to understand.
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Sanket was very very helpful and answered all our questions very politely and patiently. He was very customer focused and had the ability to immediately make our minds to sign in to Shurgard without delay. We feel he is a vital link in the firm and has the potential to rise in his career. We would unhesitatingly recommend him to a senior position in you firm as he has the ability and drive to take on any responsible role. Our best wishes to him. People like him made our day very pleasant and we wish him all the very best.
Nihal Rajapakse - a customer from Sri Lanka
Google
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Very friendly and helpful staff - everything has been explained very quickly and thoroughly and I could access the unit within minutes of my first visit at this storage place!
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Michael gave my partner and I great service today
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Anonymous
Feefo
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Friendly, helpful advice and service from safe. Clean, easy to use and access.
Google
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Michael was great , very helpful ,very good customer service overall.
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I received GOOD customer service from Michael
Feefo
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Great staff

Seema was very helpful and attentive and the facility is very clean and well organised.
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(Translated by Google) we have

(Original)
Kemi
Google
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Very Good experience. Will use Shurgard again
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Feefo
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Thanks Shurgard and Semira you are an asset to this company

This is a very stressful time of my life I have a 20 year son doing his last year at Birmingham uni a diva daughter and I am moving into a flat which I am waiting to go through so you can imagine but 50 to 60 % of you’re customers are properly going through similar or something like or they just love Shurgard lol thanks to you’re one of you’re lovely staff Semira always smiling running up and down and helping customers and me I work for Range Rover and when I first started I was frightened rearranging cars and making sure there above first class standards for a range of customers foot ballers actors and so on so just to see SEMIRA smiling face is a big relief for a man coming up to his 50,s with a lot to sort out in my day to day duties for any one that has a 20 year old son and a 15 year old daughter will know the trials and tribulations I go through
Thanks again Semira hopefully you will be area manager some day .
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I had a very good service from Micheal who help me nicely to book a small room in the Self -storage at Shurgard.
Thanks again
Feefo
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If you need storage for anything you have come to the right place Shurgard

Staff friendly helpful and services with a smile.
Storage space, clean tidy. Security good.
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Michael is a very professional man👍
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Michael was polite and efficient during the check-in process.
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They are really nice guys, they show first the storage and after that they explain really nice and very clear.
Michel is very nice person and explain everything to me clear.
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Great service from michael from neasden. Good cote best in the market. 15sqm is pretty big. The guy who answer the call was also very helpful
Google
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Michael was Very professional in helping me find the right size storage for my need.
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I recently received very good customer service from Michael
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Very friendly and handy,
Michael his really helped me.
Google
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(Translated by Google) we have

(Original)
Kemi
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Kemi was very helpful and showed him the different size boxes they do and what boxes were on special offer.

Gave me time to decide what I needed.

Good parking space Available
Google
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(Translated by Google) we have

(Original)
Kemi
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Kemi was particularly helpful. She provided a thorough explanation of the process to register with Shurguard and assisted every step of the registration as well as the practical process. Kemi was friendly, supportive and professional. Much appreciated Kemi!
Google
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I came in to buy some boxes and Michael was very helpful and he also saved me a lot of money as he told me about the volume discount on boxes he is the best and very hardworking he also helped me load them up in my car great service
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Kemi was excellent and courteous in her service today i wish her best of luck and success
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Kemi is very efficient 😁
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Fast delivery all good
GREAT job kima neasden
Google
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Excellent service delivered by Kemi😁
Google
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Kemi give me a great service!
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Thank you Kemi for your service!
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Dated facility but the customer service is A*.
MASSIVE thanks to Michael. He is kind, respectful, professional and was incredibly helpful with my enquiries.
Highly recommend this storage because of their friendly staff.
Google
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(Translated by Google) we have

(Original)
Kemi
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I had an issue with a payment and Kemi very kindly help me out ! She’s very sweet and understanding ! Many thanks Kemi !
Google
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(Translated by Google) we have

(Original)
Kemi
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(Translated by Google) we have

(Original)
Kemi
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Great service from Kemi & Michael 😁
Google
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(Translated by Google) we have

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Kemi
Google
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(Translated by Google) we have

(Original)
kemi
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Very good customer service from Michael
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Kemi great service
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Menu great service from menus thank you so much
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Michael was really helpful. I would d recommend Shurgard Neaden brach. Definitely will come back.
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Excellent very clean and well maintained Michael the mangers very helpful would recommend
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I had a pleasant experience in Shurgard and very friendly customer service delivered by Kemi.
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Kemi and Michael have giveme a very good customer serviço I Will definately use Shurgard Neasden again😀
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I came in to buy stuff and this Kemi was very helpful...
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Kemi is really helpful, the call was dropped since my phone was out of signal and she was polite to call me back and assist me.
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Kemi very nice when I came to move in to storage very helpful.
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I had a great experience today . I came in to buy some boxes and K
emi was very helpful😊
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I came in to inquire about storage as I am moving houses. Michael was very helpful and proffesional.He showed me the unit that I needed and he took the time to explain everything to me, I ended up taking the unit. Thanks Michael. 😁
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I have a unit at Neasden where I received an excellent service by Michael and I am very happy
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Excellent service from Michael at Neasden store
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Kemi, one of the workforces of Shurgard was very friendly and helpful throughout the renting process! Thank you!
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Kemi was very helpful thank you
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I came here to buy boxes for my upcoming house move and Kemi was super helpful, explaining everything and trying to match my need. Good service and with a smile on top!
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Great service from kemi.
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Came in to inquire about storage as I am goin back to Italy for a couple of months and Kemi was very patient and very helpful with helping me get the right size for storing my things i am very happy😉
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I had a very helpful staff member by the name of James. Really make my visit easy and swift. I didnt have much time, but he showed me around and was very efficient and friendly. Top Mark's. Happy to have come to shurgard instead of big yellow storage.
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Spoke to James
Answered all my questions and made the process easy
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Brilliant service. James was extremely helpful, answered all my questions, walked me through the process until the last step and was absolutely brilliant. Very happy with the service. Thank you!
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Good clear explanation talked me through everything
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Excellent, friendly and efficient service provided by James @ Neasden. In less than an hour of calling, keys to the storage unit provided and shown around. Good value.
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The lady on the phone was lovely, she really wanted to help me find the perfect solution for storage space. Very simple and easy also very clear... MUCH BETTER THAN SAFE-STORE...
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Kemi has been really kind and helpful, despite the uncomfortable situation of emergency that forced her to be alone and communicate with me only through a glass.
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Michael was very thorough and meticulous with the information. Everything went through smoothly. Thank you!
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Kemi was fantastic. I needed a storage unit in a rush and arrived only half an hour before closing time to book in. She sorted everything for me quickly and efficiently. She was friendly, articulate and helpful. Thank you Kemi & thank you Shurgard.
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Kemi took really good care of me and was very patient. Best experience with self storages so far!
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Easy to get in & out of.
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Good service, quick and efficient, thank you
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Had a good experience thanks to Kemi she was very helpful and explained me everything about.
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Kemi was extremely helpful and very professional.
Made the all process easy and handle it quickly.
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Ok
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The store staff are friendly and welcoming. I was greeted by a staff member called chelsea who helped me with my purchase of some packaging materials. She ensured me on what size boxes I would need and was very efficient. She informed me that you had some good offers on your storage but I only needed boxes as I am shipping some items abroad. She offered me her help to get my items to my car outside and handed me a leaflet with all your information on it. She is a very helpful person with outstanding manners and passion. Thank you for your help chelsea.
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Very good service and very friendly stuff specially Chelsea
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A big thank you shurguard neasden particularly Chelsea with her friendly and approachable nature and the advice and Information offered to my wife and I on picking a unit, she made the process Stress free at a very stressful time. 1 in a million.
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Been at this store since the opening amazing Team👌🏾 New Lady Chelsea is really good and helpful
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Came in today looking for some information on storage. Your employee Chelsea was very helpful and showed me exactly what I needed. Setting up my contract was really easy. She is an extraordinary member of staff ensuring i was completely happy with everything before going ahead with it unlike most sales people who are just always pushing. Chelsea put my needs first and that shows a lot of compassion. I am definitely going to reccomend your services to my friends and family.
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My review is with the help and support that i have recieved from a staff named chelsea. This lady is outstanding she always has time to help and support the customer leaving no stone unturned. If that member of staff says that she is going to do something she will get it done and call you back to inform you of what has happened. This lady goes the extra mile and i cannot understand fir the work that she is doing keep the customers happy why is she not part of the management team. A truck ran into my car on shurgard forecourt and the lady was so sympathetic ensuring that i was alright
I am not sure about the managers at shurgard as i am still waiting for them to live yp to their promise in regards of my storage. The only reason i have my stuff still their is because one good deed changes the fact that management has no time for me. Well done chelsea keep up the good work
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Really good
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Perfect
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Excellent
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A bit expensive
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Good Storege option
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Thus place is pleasant. As you would expect.
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(Translated by Google) ☆☆☆☆☆

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☆☆☆☆☆
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nice
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Clean and well run storage.
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Great Storage
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It was our first experience using a self storage, and the process was so easy and person in the reception was awesome in explaining and suggesting .
We also got that £1 deal for a month and I would recommend SHURGUARD :-)
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If you’re looking for storage in Neasden, this place is right in the centre and not far from the North Circular either.
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I like how you can see the inside the storage rooms before you go there. Some of them are just massive - perfect for storing all the stuff I don't really need now but may require in the future.
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The entrance is wide with an electronic gate to a large area for unloading your storage items. No problem for disabled users.
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Great staff.
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The branch manager was amazing! He was helpful, polite and informative. This storage unit offers affordable prices and it is very easy to access my unit with my access code at any time. Highly recommended branch!
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There are so many storage rooms to choose from, they come in different sizes. The staff give great advice and are exceptionally helpful. You can purchase storage boxes from here which handy.
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Plenty of packaging here when you walk in so you have everything you need to make some space around the home. Security is a big thing here with 24hr cameras on the walls.
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This place is huge. I've read about self-storage companies giving space to charities to help people out and charity work is something I believe strongly in so I'd recommend them to others. The staff here are very helpful and patient because there are lots of room sizes to choose from.
Anonymous
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Great but better trolleys please

Better trolleys please. Other than that staff are great as is service.
Anonymous
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Lady was extremely friendly and helpful.

Once I made contact,with the exact storage place they admitted that it was the error of the company & that my storage was safe.
Anonymous
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Hiccup resolved

After some initial hiccups with the new code everything went well. Caroline was very helpful.
Anonymous
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Excellent customer service.
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Gpod
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Feefo
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Very Good service. Easy to manage and access
However at busy periods you would benefit from having more staff on as customers are having to wait too long
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Kemi
She was so helpful when I came to buy box.
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You have a member of staff called Chelsea who is very understanding and helpful I was indeed looking for storage and was able to use your bathroom whilst lost in the area
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More expensive than other sites especially when taking into account you dont have 24hr access. Not the worst of all storage units so would still recommend to others.
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Reliable service.
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Very big!
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(Translated by Google) Well organized are some warehouses for rent in London

(Original)
Ben organizzati sono dei magazzini in affitto a Londra
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Welcoming reception and staff, good facilities and convenient location
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As good as any other storage place the staff are helpful and always at hand during the opening hours...

In 2 to 3 years of storing items with them I have only had a couple of issues and they were really down to circumstances rather than bad customer service
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The perfect store! Right opposite a McDonalds. Easy to get to from the North Circular. Good phone service here for pre-arranging the paperwork, great customer service when first collecting the keys for your unit, and a great out of hours service to fix any problems with your entry code.
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Used twice over the years! Never a problem
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Expensive
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The price always comes to more than you thought
No help from the desk staff so be prepared to do everything for yourself. And you end up having bought a lock which is of no use anywhere else.
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Not 24 hours
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Good storage space in the shop
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Anonymous
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Do not accept an inferior unit

In short, without going into specifics:

The storage unit I was allocated had pipes running through it, essentially not allowing me to make full use of the space I am paying for.

I was also advised that the office was manned until 23:00 which was not the case when I needed urgent assistance at 21:30.
Soren G
Hello, thank you for taking the time to give us your feedback. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly. 7/6/2021 12:52:35 PM
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Please inform people that they need to buy a special lock on check in.... You cannot have your own padlock. Also the amount is non refundable...
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A few days ago I reserved a 20sq ft unit to start tomorrow.

I was on my way to pay and complete all paperwork. 5mins ago just received a mobile phone call from Shurguard Neasden to say sorry no can do pay for a more expensive one your 20sqft Unit isn't available.

I've organised for a van and a family member to swap shifts so he could assist me with the move.

Shurguard obviously don't honour their reservations neither did I receive an apology from the Shurguard employee.
I have been a customer of Big Yellow and Safestore for over a decade never have I received such poor customer service. If you need to reserve a unit don't waste your time with Shurguard Neasden complete waste of time.
Anonymous
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Shambolic and stressful

Shambolic. Picked up my lock and pin a couple of days before I moved into the storage (as I was told to do), and then on the date of arrival shurgard had failed to unlock my unit and their office was closed. Having just vacated my flat, I had a lorry with all of my worldly possessions arriving with the removal men and no where to store my stuff.

The removal men had to leave the van in their car park overnight, and then return the next day to unload, incurring additional expense to me.

I would strongly advise using a different firm. The anxiety of having to leave all my possessions in a car park overnight has given me no faith in this company. They have finally agreed to cover the second day costs for the removal firm which is great, but hardly compensates for leaving all my possessions in a car park in forest Hill overnight, or having to take an additional half a day off work.
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Disappointing, discriminatory service

I wasn’t happy with the fact that I was discriminated against despite informing your staff of my exemption from wearing a mask. I was told I wasn’t allowed to go in to the office without a mask. How does that make sense when I’m the one that needs to sign the documents and collect keys to my unit. I simply brushed off her attitude and was eventually let in because I had to sign the documents. I understand companies have the right to refuse entry to people not wearing masks but they need to use their common sense. Do better, not everyone is an anti- mask conspiracy theorist. Your staff need to be made aware of people with hidden disabilities and that fact that if someone coming into the office had Covid, your staff can still contract it despite them wearing a mask.
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Thank you Kemi for a great service.
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Its disgusting the way they keep putting up the price without letting u know. My uncle rent a storage for me when he rent it, it was under a £100 now its gone up to £150 + I'm so angry especially in this time they went ahead and put the price up if u guys have any decency in u. Drop the price instead of putting it up. I'm gonna try and get rid of my stuff from there and give it up. 😡😡😡😡😡
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Been using facility for over 6 months.
I now have to units on the go.
The corridor light and my internal light have not been working.
I have reported it but nothing's been done.
I think lack of lighting presents a health and safety risk however I have had to receive and store goods on no less than ten occasions after reporting....
Good value for money ????
I would say poor service and duty of care.
My lock is stuff and one has to jiggle and manipulate lock in order to open and close again been reported was told I would be contacted for maintenance work to be done.....still waiting days and days
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Poor customer services and scandalous conditions
Poor customer services, when are u start thinking in reply to clients emails. Raising the invoices, without acknowledging the customers. If I do to one of my clients what Shurgard is currently doing to me, they, for sure will kick my derriere. The minimum as a courtesy, the client should be informed that the conditions are different, giving the option for the client if he wants to leave. The contract is an authentic trap, Shurgard reserve the condition of raising bills when they want. How they still have clients really surprised!
I`m starting to check other options.....................
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Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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