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Shurgard Forest Hill

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Customer reviews

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64
9 reviews
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28
4 reviews
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0 reviews
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7
1 review
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0 reviews
Date
Rating
Feedback
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Great customer service: efficient and easy to use & access
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This is my first experience of using storage but I have to say that your staff have maintained their professionalism whilst being very helpful, friendly and have provided excellent service. It is encouraging for Shurgard to have such staff who carry the name in very good stead.
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Staff did not explain clearly the 'extras' involved in hiring unit prior to printing paperwork. When I first visited storage unit in a rented van, staff had forgotten to remove the yellow cylinder lock and I was unable to access the unit. Had to return home with heavy sound / camping equipment and take it back up into our loft. £20 hire charges, 2 hours of my time and a lot of back breaking work. On a more positive note, the staff member at them ovation who dealt with my complaint the following day was professional, remedied the issue swiftly and I left happy.
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Good service good price
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Your staff were brilliant! Helpful and professional. Great service.
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Other than not being told to bring ID with me it was great.
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Great location and good conditions!
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The staff member took time to answer my questions
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Very helpful polite and efficient. The explanation of the service was comprehensive and understandable.
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We had not used a storage company before and we were fully informed by John who explained all about it. he was very helpful. Martin
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Very helpful and friendly staff. I was extremely happy with the choice of size of units available, the security - and especially the price! Very reasonable
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Excellent for my needs, local, and reasonably priced. Would recommend.
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Very good 😊
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The storage just about fit everything init.