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Shurgard Forest Hill customer reviews

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Customer reviews

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Date
Rating
Feedback
Anonymous
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The person that dealt with me was not very customer friendly and if I had not dealt with shurgard before I probably would never have used the storage because he just turned me off with his mannerism to be honest and each time I've gone to the store I'm hoping that he isn't in that day so that I don't have to speak to him
Ann D.
Hello, we are sorry to hear you didn't have a positive experience at Shurgard as many customers find our staff to be helpful and professional. We will make sure to pass your feedback on to the team. Thanks again for choosing Shurgard.
9/04/2018 7:29:48
Anonymous
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Very convenient.

Great service and convenient storage system.
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Helpful staff and perfect set up, lots of nice security features.
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Professional - User Friendly - Efficent - Courteous

From the initial enquiry via James (Call Centre) Reading through to confirmation, I found the whole exercise, Friendly, Efficient, Helpful & Professional all the way through to Ashley in Forest Hill reception.
I would have been happy to add 5* but I deducted for the trolleys which are old, dirty, small & have a mind of their own! Add to that - they don’t take new £1 coins!?
Aside from that -
The service from James & Ashley was superb and made the stress of moving ‘Stuff’ a little easier.
Anonymous
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Ok in the end, but not a great booking process

The wrong size unit was reserved for me after my initial phone conversation, and even though I called and verbally agreed a different size unit that verbal change unit was not actually reserved for me. Once I arrived it turned out that the unit that was reserved for me didn't even exist.... I ended up being able to get a good size unit in a good location, but wasn't able to get the introductory offer (it would have been good if the team coyld have checked whether I was eligible before offering it to me)
Ann D.
Hello, we are sorry to read you weren't advised the correct unit size. Our on-site managers are storage experts who daily advise customers on the matter and find them the right unit size and type. Unfortunately on this occasion it has not been the case. At Shurgard you can move your belongings to another unit at any time - either after you’ve reserved a unit or even after you’ve moved in. We're glad to hear this issue has been resolved in the meanwhile.
5/09/2017 7:29:59
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Very easy - Great manager

We decided on the day we needed storage. Turned up at our local site and the manager was very helpful. He showed us some available units and explained the process. It was painless.
Feefo Gold Trusted Merchant  Member of SSAUK