Reviews of Shurgard Forest Hill

Covid-19 update: Our staff are present during office hours but cannot admit customers to the shop area. Contactless rental remains possible. More info on our protective measures »

✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
FOR EVERY MOVE IN LIFE
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Self-Storage at Shurgard Forest Hill
Storage units from €1 for the first month's rent, plus book online to save up to 20% every month.

CUSTOMER REVIEWS

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(4.7) based on 285 reviews
Date
Platform
Rating
Feedback
Google
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Great customer service by Mathews. I’m moving my house and needed some storage place and Shurgard it is!. He patiently explained the process and listened to my requirements thus suggesting me the storage size to meet them. Thank you
Google
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Thanks very much to the entire Shurgard team, Mathews particularly, who has been very prompt in making the changes I’ve needed for the new storage changes I’ve required last minute.
Very happy in using your facilities, thank you!
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Very helpful and efficient service
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Both fellas are absolutely amazing service to the company
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Matthew was really helpful in finding the best space for my stuff and price, great customer service !
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Sanket gave me the best service I could have asked for, I have spoken to 5 companies in 3 days and he's been the best by far.
Google
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Mathews at Shurgard Neasden provided an excellent service when I emailed my moving date and wanted to give notice. Very polite and helpful, prompt attention - a credit to Shurgard. Lovely company.
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Michael was very helpful and polite, and answered all my questions.
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Super easy and efficient to get set up with a storage locker the same day, despite COVID restrictions. Michael was very helpful and informative throughout.
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Great service, helpful staff Sangeet
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Anonymous
Feefo
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I had to wait an hour for the storage open my space when I was told 6am

I waited for an hour before my space could be open when I was told it will be available at 6am, which did affected my plans for the day, However Samira gave me a wonderful service with an excellent customer service. Also the gentle Man I meet the next was great too, he told me he left a note for the space to be open but obviously someone was too lazy to do their job. Apart from the misunderstanding and the delay I still rate you 5 stars.
Google
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Brilliant efficiency & customer service from Michael. A straightforward and simple process to book, pay, etc andwas sorted within 30 minutes ....thats a good service!
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Amazing customer service and staff very knowledgeable especially a young gentleman named Sanket, he really made the transaction run smoothly.
Anonymous
Feefo
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Forest Hill Shurgard- good service, secure and easy to use

Ross who helped us to get our storage unit set up in Forest Hill was excellent- friendly and helpful. The customer service team that we reserved the unit with were also very good. The unit was clean and seemed secure, the code on the entry doors and lift also made us feel that the place was relatively secure. Having to give two weeks notice is the only slight annoyance, obviously it would be great to be able to cancel the contract at shorter notice.
Google
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Thank you Michael for your great customer service! Thank you for such a smooth transfer! All the best to the great team!
Google
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Thank you Michael really great customer service
Google
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Excellent service and all staff is very nice and also good nature.....thanks you😊
Google
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Sanket was really helpful, thanks!
Feefo
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Good service
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Anonymous
Feefo
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Feel safe and to staff is lovely and to I can go in when no one is on site

Best storage
Google
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Hi. Sanket was very helpful and made it easy for me to choose to book a storage with Shurgard. Thank you again!
Google
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(Translated by Google) we have

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Kemi
Google
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Michael was very helpful. Nice service. Provided all information and explained me everything.
Google
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Sanket is helpfull
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Kemi and Michael were very helpful and easy to talk to. Very pleased with the service.
Google
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Kemi ,very helpful, great customer service ,smiling all time thx
Feefo
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Excellent customer service from Semira, really appreciate her assistance and clear outline of the options.
Google
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Micheal was extremely helpful and professional, top service would recommend.
Anonymous
Feefo
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Good service, friendly first contact, helpful, good valve.

Good firs contact, friendly, helpful.
Google
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Thank you Kemi fantastic service
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Great customer service thank you kemi
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Kemi excellent service
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Anonymous
Feefo
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Amazing service received. I can't remember her name but very efficient and friendly.
Google
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Kemi was very helpful today.
Anonymous
Feefo
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Fantastic service. I can't fault them at all.
Google
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Feefo
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love shurguard storage, flexible, friendly atmosphere , great space

Free and easy access to the unit, friendly staffs, the deal was good on the unit, the storage is clean and well maintained, the passages are wide to manouver the trolleys. The lighting is good
Google
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Very good service and nice people working there staff are very helpful. Number one
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I recommend Shurgard Neasden, very good service. Michael in particular was always ready to help out.
Google
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(Translated by Google) we have

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Kemi
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Thank you Kemi for your great help!
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Michael was amazing. Helped me find the right storage unit size and was very polite and kind.
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Sanket from neasden branch has been an enormous help. Thank you for everything
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Excellent service by Michael and the team at shurguard Neasden. He is well presented, polite and always courteous. He is a credit to your organisation.
Google
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Good experience from the start.
Sanket was very helpful and efficient.
Google
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Michael was super efficient and friendly. He showed me the unit I was allocated and when I asked for a bigger unit he did not hesitate to show me one that was more suitable for my needs. Really happy with the service provided by Michael.
Google
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Amazing customer service from Michael. Good information about the storage units and friendly staff.
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Nice and cheap place for personal storage big rooms nice lift service.and trolies and pump tuck available believe it's good.mr sanket nice and humble manager I had seen today nice to speak to u.thanks
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Went to Neasden branch, kemi was nice, polite and really helpful, will highly recommend her.
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I am so happy with Sanket's customer service he is very helpful
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Excellent service provided by Kemi today
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I would like to thank Shurgard for their service and support with the rent over this very difficult time. Also their staff member Sanket for his swift response and help.

Yours, Chris de Cruz
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Sanket was great!
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Kimi was very helpful. Very lovely personality. She explained every detail of the contract in detail to me. Excellent service provided to me. I would be very happy to recommend Shurgard Self - Storage company because of of her courteous service extended to me. I would like to add she surely is a JEWEL for your company.
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I was talking to Mr Sanket . He explained everything to me so good and I give him 5 star.
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Sanket was extremely helpful thank you
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Sanket at Shurgard Neasden was outstanding. Not only did he facilitate my storage needs, he found me a great deal. 5 star treatment and highly recommended.
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Sanket was extremely helpful and efficient.
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Excellent service thank you
Anonymous
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Great staff and easy to use

Fantastic staff at the Forest Hill Shurgard, really helpful with getting me moved in and explaining everything. Would definitely recommend!
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Very good service from Michael
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Great customer service. Michael in reception was very helpful and completed the works for me in a quick and professional manner. Excellent service.
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Good service from Michael - very helpful even when he was busy!
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Good Service from Micheal who showed me the facility and completed the paperwork quicky
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This unit is very nice and easy accessible Michael the staff at the front desk was very professional about his job and explained everything in a good and precise way which made it easy to understand.
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Michael was excellent with service he provided
to me today. Well done keep it up.
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Sanket was very very helpful and answered all our questions very politely and patiently. He was very customer focused and had the ability to immediately make our minds to sign in to Shurgard without delay. We feel he is a vital link in the firm and has the potential to rise in his career. We would unhesitatingly recommend him to a senior position in you firm as he has the ability and drive to take on any responsible role. Our best wishes to him. People like him made our day very pleasant and we wish him all the very best.
Nihal Rajapakse - a customer from Sri Lanka
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Very friendly and helpful staff - everything has been explained very quickly and thoroughly and I could access the unit within minutes of my first visit at this storage place!
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Michael gave my partner and I great service today
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Anonymous
Feefo
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Friendly, helpful advice and service from safe. Clean, easy to use and access.
Google
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Michael was great , very helpful ,very good customer service overall.
Google
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I received GOOD customer service from Michael
Feefo
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Great staff

Seema was very helpful and attentive and the facility is very clean and well organised.
Google
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(Translated by Google) we have

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Kemi
Google
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Very Good experience. Will use Shurgard again
Google
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Feefo
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Thanks Shurgard and Semira you are an asset to this company

This is a very stressful time of my life I have a 20 year son doing his last year at Birmingham uni a diva daughter and I am moving into a flat which I am waiting to go through so you can imagine but 50 to 60 % of you’re customers are properly going through similar or something like or they just love Shurgard lol thanks to you’re one of you’re lovely staff Semira always smiling running up and down and helping customers and me I work for Range Rover and when I first started I was frightened rearranging cars and making sure there above first class standards for a range of customers foot ballers actors and so on so just to see SEMIRA smiling face is a big relief for a man coming up to his 50,s with a lot to sort out in my day to day duties for any one that has a 20 year old son and a 15 year old daughter will know the trials and tribulations I go through
Thanks again Semira hopefully you will be area manager some day .
Google
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I had a very good service from Micheal who help me nicely to book a small room in the Self -storage at Shurgard.
Thanks again
Feefo
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If you need storage for anything you have come to the right place Shurgard

Staff friendly helpful and services with a smile.
Storage space, clean tidy. Security good.
Google
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Michael is a very professional man👍
Google
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Michael was polite and efficient during the check-in process.
Google
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They are really nice guys, they show first the storage and after that they explain really nice and very clear.
Michel is very nice person and explain everything to me clear.
Google
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Google
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Great service from michael from neasden. Good cote best in the market. 15sqm is pretty big. The guy who answer the call was also very helpful
Google
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Michael was Very professional in helping me find the right size storage for my need.
Google
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I recently received very good customer service from Michael
Google
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Very friendly and handy,
Michael his really helped me.
Google
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(Translated by Google) we have

(Original)
Kemi
Google
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Kemi was very helpful and showed him the different size boxes they do and what boxes were on special offer.

Gave me time to decide what I needed.

Good parking space Available
Google
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(Translated by Google) we have

(Original)
Kemi
Google
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Kemi was particularly helpful. She provided a thorough explanation of the process to register with Shurguard and assisted every step of the registration as well as the practical process. Kemi was friendly, supportive and professional. Much appreciated Kemi!
Google
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I came in to buy some boxes and Michael was very helpful and he also saved me a lot of money as he told me about the volume discount on boxes he is the best and very hardworking he also helped me load them up in my car great service
Google
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Kemi was excellent and courteous in her service today i wish her best of luck and success
Google
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Google
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Kemi is very efficient 😁
Google
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Fast delivery all good
GREAT job kima neasden
Google
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Excellent service delivered by Kemi😁
Google
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Kemi give me a great service!
Google
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Thank you Kemi for your service!
Google
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Google
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Dated facility but the customer service is A*.
MASSIVE thanks to Michael. He is kind, respectful, professional and was incredibly helpful with my enquiries.
Highly recommend this storage because of their friendly staff.
Google
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(Translated by Google) we have

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Kemi
Feefo
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Warm friendly staff. Very pleased. Pricing is a little complicated with unnecessary, mandatory extras they could just bake into one monthly fee but apparently all storage places are the same. Once you take time break it down its fine. Thanks
Google
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I had an issue with a payment and Kemi very kindly help me out ! She’s very sweet and understanding ! Many thanks Kemi !
Google
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(Translated by Google) we have

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Kemi
Anonymous
Feefo
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Really greatcustomer service.

They were very helpful and the customer services best received in a long time from such a company.
Google
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Kemi
Google
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Great service from Kemi & Michael 😁
Google
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(Translated by Google) we have

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Kemi
Google
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(Translated by Google) we have

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kemi
Google
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Very good customer service from Michael
Google
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Kemi great service
Google
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Google
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Menu great service from menus thank you so much
Feefo
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Lovely staff. Great facility

Really nice staff interaction
Google
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Michael was really helpful. I would d recommend Shurgard Neaden brach. Definitely will come back.
Anonymous
Feefo
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Really excellent customer manager at the Forest Hill branch. Polite, knowledgeable and easy to deal with. Would definitely recommend
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Excellent very clean and well maintained Michael the mangers very helpful would recommend
Google
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I had a pleasant experience in Shurgard and very friendly customer service delivered by Kemi.
Google
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Kemi and Michael have giveme a very good customer serviço I Will definately use Shurgard Neasden again😀
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Google
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I came in to buy stuff and this Kemi was very helpful...
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Kemi is really helpful, the call was dropped since my phone was out of signal and she was polite to call me back and assist me.
Google
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Kemi very nice when I came to move in to storage very helpful.
Google
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I had a great experience today . I came in to buy some boxes and K
emi was very helpful😊
Google
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I came in to inquire about storage as I am moving houses. Michael was very helpful and proffesional.He showed me the unit that I needed and he took the time to explain everything to me, I ended up taking the unit. Thanks Michael. 😁
Google
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Google
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I have a unit at Neasden where I received an excellent service by Michael and I am very happy
Google
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Excellent service from Michael at Neasden store
Google
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Kemi, one of the workforces of Shurgard was very friendly and helpful throughout the renting process! Thank you!
Google
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Kemi was very helpful thank you
Google
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I came here to buy boxes for my upcoming house move and Kemi was super helpful, explaining everything and trying to match my need. Good service and with a smile on top!
Google
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Great service from kemi.
Google
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Came in to inquire about storage as I am goin back to Italy for a couple of months and Kemi was very patient and very helpful with helping me get the right size for storing my things i am very happy😉
Google
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Google
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I had a very helpful staff member by the name of James. Really make my visit easy and swift. I didnt have much time, but he showed me around and was very efficient and friendly. Top Mark's. Happy to have come to shurgard instead of big yellow storage.
Google
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Spoke to James
Answered all my questions and made the process easy
Google
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Brilliant service. James was extremely helpful, answered all my questions, walked me through the process until the last step and was absolutely brilliant. Very happy with the service. Thank you!
Google
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Good clear explanation talked me through everything
Google
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Excellent, friendly and efficient service provided by James @ Neasden. In less than an hour of calling, keys to the storage unit provided and shown around. Good value.
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Google
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The lady on the phone was lovely, she really wanted to help me find the perfect solution for storage space. Very simple and easy also very clear... MUCH BETTER THAN SAFE-STORE...
Anonymous
Feefo
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Brilliant team. Brilliant place.

Just brilliant, efficient and so helpful. Thank you.
Google
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Kemi has been really kind and helpful, despite the uncomfortable situation of emergency that forced her to be alone and communicate with me only through a glass.
Google
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Google
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Michael was very thorough and meticulous with the information. Everything went through smoothly. Thank you!
Google
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Kemi was fantastic. I needed a storage unit in a rush and arrived only half an hour before closing time to book in. She sorted everything for me quickly and efficiently. She was friendly, articulate and helpful. Thank you Kemi & thank you Shurgard.
Google
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Kemi took really good care of me and was very patient. Best experience with self storages so far!
Google
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Easy to get in & out of.
Google
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Good service, quick and efficient, thank you
Anonymous
Feefo
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Good

Staff was polite and thorough.
Google
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Had a good experience thanks to Kemi she was very helpful and explained me everything about.
Google
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Google
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Kemi was extremely helpful and very professional.
Made the all process easy and handle it quickly.
Google
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Ok
Google
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The store staff are friendly and welcoming. I was greeted by a staff member called chelsea who helped me with my purchase of some packaging materials. She ensured me on what size boxes I would need and was very efficient. She informed me that you had some good offers on your storage but I only needed boxes as I am shipping some items abroad. She offered me her help to get my items to my car outside and handed me a leaflet with all your information on it. She is a very helpful person with outstanding manners and passion. Thank you for your help chelsea.
Google
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Google
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Very good service and very friendly stuff specially Chelsea
Google
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A big thank you shurguard neasden particularly Chelsea with her friendly and approachable nature and the advice and Information offered to my wife and I on picking a unit, she made the process Stress free at a very stressful time. 1 in a million.
Google
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Been at this store since the opening amazing Team👌🏾 New Lady Chelsea is really good and helpful
Google
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Came in today looking for some information on storage. Your employee Chelsea was very helpful and showed me exactly what I needed. Setting up my contract was really easy. She is an extraordinary member of staff ensuring i was completely happy with everything before going ahead with it unlike most sales people who are just always pushing. Chelsea put my needs first and that shows a lot of compassion. I am definitely going to reccomend your services to my friends and family.
Google
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Google
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My review is with the help and support that i have recieved from a staff named chelsea. This lady is outstanding she always has time to help and support the customer leaving no stone unturned. If that member of staff says that she is going to do something she will get it done and call you back to inform you of what has happened. This lady goes the extra mile and i cannot understand fir the work that she is doing keep the customers happy why is she not part of the management team. A truck ran into my car on shurgard forecourt and the lady was so sympathetic ensuring that i was alright
I am not sure about the managers at shurgard as i am still waiting for them to live yp to their promise in regards of my storage. The only reason i have my stuff still their is because one good deed changes the fact that management has no time for me. Well done chelsea keep up the good work
Google
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Really good
Google
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Perfect
Google
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Excellent
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A bit expensive
Google
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Good Storege option
Google
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Thus place is pleasant. As you would expect.
Google
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Google
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Google
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(Translated by Google) ☆☆☆☆☆

(Original)
☆☆☆☆☆
Google
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nice
Google
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Clean and well run storage.
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Great Storage
Google
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It was our first experience using a self storage, and the process was so easy and person in the reception was awesome in explaining and suggesting .
We also got that £1 deal for a month and I would recommend SHURGUARD :-)
Google
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If you’re looking for storage in Neasden, this place is right in the centre and not far from the North Circular either.
Google
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I like how you can see the inside the storage rooms before you go there. Some of them are just massive - perfect for storing all the stuff I don't really need now but may require in the future.
Google
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The entrance is wide with an electronic gate to a large area for unloading your storage items. No problem for disabled users.
Google
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Great staff.
Google
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The branch manager was amazing! He was helpful, polite and informative. This storage unit offers affordable prices and it is very easy to access my unit with my access code at any time. Highly recommended branch!
Google
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There are so many storage rooms to choose from, they come in different sizes. The staff give great advice and are exceptionally helpful. You can purchase storage boxes from here which handy.
Google
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Plenty of packaging here when you walk in so you have everything you need to make some space around the home. Security is a big thing here with 24hr cameras on the walls.
Google
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This place is huge. I've read about self-storage companies giving space to charities to help people out and charity work is something I believe strongly in so I'd recommend them to others. The staff here are very helpful and patient because there are lots of room sizes to choose from.
Google
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Gpod
Google
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Feefo
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Very Good service. Easy to manage and access
However at busy periods you would benefit from having more staff on as customers are having to wait too long
Google
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Google
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Kemi
She was so helpful when I came to buy box.
Google
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You have a member of staff called Chelsea who is very understanding and helpful I was indeed looking for storage and was able to use your bathroom whilst lost in the area
Google
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Google
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More expensive than other sites especially when taking into account you dont have 24hr access. Not the worst of all storage units so would still recommend to others.
Google
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Reliable service.
Google
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Very big!
Google
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(Translated by Google) Well organized are some warehouses for rent in London

(Original)
Ben organizzati sono dei magazzini in affitto a Londra
Google
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Welcoming reception and staff, good facilities and convenient location
Google
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As good as any other storage place the staff are helpful and always at hand during the opening hours...

In 2 to 3 years of storing items with them I have only had a couple of issues and they were really down to circumstances rather than bad customer service
Google
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The perfect store! Right opposite a McDonalds. Easy to get to from the North Circular. Good phone service here for pre-arranging the paperwork, great customer service when first collecting the keys for your unit, and a great out of hours service to fix any problems with your entry code.
Google
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Used twice over the years! Never a problem
Google
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Expensive
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Google
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The price always comes to more than you thought
No help from the desk staff so be prepared to do everything for yourself. And you end up having bought a lock which is of no use anywhere else.
Google
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Not 24 hours
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Good storage space in the shop
Google
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Google
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Feefo
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Disappointing, discriminatory service

I wasn’t happy with the fact that I was discriminated against despite informing your staff of my exemption from wearing a mask. I was told I wasn’t allowed to go in to the office without a mask. How does that make sense when I’m the one that needs to sign the documents and collect keys to my unit. I simply brushed off her attitude and was eventually let in because I had to sign the documents. I understand companies have the right to refuse entry to people not wearing masks but they need to use their common sense. Do better, not everyone is an anti- mask conspiracy theorist. Your staff need to be made aware of people with hidden disabilities and that fact that if someone coming into the office had Covid, your staff can still contract it despite them wearing a mask.
Google
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Thank you Kemi for a great service.
Google
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Its disgusting the way they keep putting up the price without letting u know. My uncle rent a storage for me when he rent it, it was under a £100 now its gone up to £150 + I'm so angry especially in this time they went ahead and put the price up if u guys have any decency in u. Drop the price instead of putting it up. I'm gonna try and get rid of my stuff from there and give it up. 😡😡😡😡😡
Google
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Google
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Google
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Been using facility for over 6 months.
I now have to units on the go.
The corridor light and my internal light have not been working.
I have reported it but nothing's been done.
I think lack of lighting presents a health and safety risk however I have had to receive and store goods on no less than ten occasions after reporting....
Good value for money ????
I would say poor service and duty of care.
My lock is stuff and one has to jiggle and manipulate lock in order to open and close again been reported was told I would be contacted for maintenance work to be done.....still waiting days and days
Google
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Poor customer services and scandalous conditions
Poor customer services, when are u start thinking in reply to clients emails. Raising the invoices, without acknowledging the customers. If I do to one of my clients what Shurgard is currently doing to me, they, for sure will kick my derriere. The minimum as a courtesy, the client should be informed that the conditions are different, giving the option for the client if he wants to leave. The contract is an authentic trap, Shurgard reserve the condition of raising bills when they want. How they still have clients really surprised!
I`m starting to check other options.....................
Google
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* Promotion conditions.
Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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