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Shurgard Forest Hill

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Customer reviews

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66
6 reviews
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22
2 reviews
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0
0 reviews
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11
1 review
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0 reviews
Date
Rating
Feedback
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Excellent price and friendly service.
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Overall very pleased with service storage facility clean staff very helpful and professional My only observation would be to have 24/7 access
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Great customer service: efficient and easy to use & access
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This is my first experience of using storage but I have to say that your staff have maintained their professionalism whilst being very helpful, friendly and have provided excellent service. It is encouraging for Shurgard to have such staff who carry the name in very good stead.
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Staff did not explain clearly the 'extras' involved in hiring unit prior to printing paperwork. When I first visited storage unit in a rented van, staff had forgotten to remove the yellow cylinder lock and I was unable to access the unit. Had to return home with heavy sound / camping equipment and take it back up into our loft. £20 hire charges, 2 hours of my time and a lot of back breaking work. On a more positive note, the staff member at them ovation who dealt with my complaint the following day was professional, remedied the issue swiftly and I left happy.
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Good service good price
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Your staff were brilliant! Helpful and professional. Great service.
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Other than not being told to bring ID with me it was great.
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Great location and good conditions!