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Shurgard Ewell

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Customer reviews

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75
22 reviews
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20
6 reviews
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0
0 reviews
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0
0 reviews
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3
1 review
Date
Rating
Feedback
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Really helpful and friendly guy. He was organised, efficient and very pleasant to deal with. A great representative for your company!
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So far I've been very pleased with the service from the staff. Found them very helpful and reassuring.
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Telesales and reception
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They were clear and helpful with their advice and their service. Helping us to make the right choice for our storage needs.
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I was advised to accept the wrong size storage, and then had to pay more for a bigger unit !!!
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Staff at the Ewell unit are always helpful and friendly . It is kept clean too
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V helpful and transparent
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So helpful polite friendly and go out of their way to meet our needs
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Good customer service friendly staff knowing exactly what there are doing and trustworthy
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Excellent customer service by young lady at reception. I have taken a road level unit and area around unit covered with leaves. This unfortunately hid a massive mound of dogs poo which was stepped in when loading the unit. More attention needed to keeping all areas clean!
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service was as expected, and the unit was in good shape. I have only had the unit a week or so, so can only go on limitedexperience
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The girl was very helpful. Security is excellent.
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The staff were efficient, polite and friendly. They knew what they were talking about and listened to my requirements.
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Great customer service, very helpful attention, explanation and all terms very clear.
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Very good service
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Easy access nice and friendly staff.
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very good service
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very friendly and courteous service
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Kayleigh was incredibly knowledgable, helpful and friendly
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The lady who dealt with my account was fantastic! I was a bit unsure about how it all worked but she was so enthusiastic and professional. She accommodated my contract changes (and family) with no problems. I am so impressed, I would recommend Shurgard every time. Brilliant service!!
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Helpful, knowledgeable and informative. Made the whole process very straight forward from initial hire to box purchasing, site instructions and removals referral.
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I find the staff a pleasure to deal with they are very professional and always good humored.
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Such a great idea till able to settle in one place. Very clean, secure, able to take things in & out whenever. Trolleys a bit difficult to manoeuvre. Will definately recommend surprising how much you can get in it.
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Highly recommended and will continue using them !!!
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This is definitely a review of two halves. My most recent experience of Shurgard was when I moved my stuff out of their South Ruislip site to Ewell. On the plus side, the lady at Ewell was excellent, on top of her game and organised. She resolved all of the financial and technical issues I had when moving sites (see below). South Ruislip on the other hand, was 'interesting'. A couple of days before I was due to move, my code to access the site was stopped so I had to get another temporary code. The staff there didn't know what had happened. They couldn't explain how much I was owed as a result of downsizing units. Even worse was on the day when I moved when the whole of the parking area was taken over by part time couriers from Hermes - a logistics company who had a couple of the storage units there. For about 1.5 hours, there were so many cars from couriers working for them - as well as a lorry, the whole of the South Ruislip store belonged to them. What would have happened if my removals van had arrived then? There would have be no place to park. Glad to get out of there and over to Ewell.
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Very helpful staff easy setup clean unit
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The staff on duty were very helpful and courteous listened well and took care in describing the procedures required to access the site and storage units overall a much more pleasant experience than I had anticipated..
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I have a unit at the Ewell store and honestly I can't complain at all, Kayleigh was extremely helpful, and a ray of cheerful sunshine. Lovely actually. She took time to explain everything, and honestly her positivity was brilliant, so really this is a review of her more than Shurgard. Give that girl a raise because she'd make an excellent ambassador for any company. I'd feel comfortable using Shurgard again and recommending to my friends. The space I have is massive, direct access and affordable.
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Staff were informative, polite and efficient when we first arrived to be shown our unit. We are happy so far