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Shurgard Edgware

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Customer reviews

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77
14 reviews
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3 reviews
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0 reviews
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5
1 review
Date
Rating
Feedback
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People were very helpful over the phone when I was looking for quotes. However there were a few issues. The first was that I had been advised by my moving surveyor as to how much space I needed for the storage, but the shurgard person on the phone insisted that I give them a list of my furniture so that they could advise me on the correct size. They then advised me to get a much larger unit. I am glad that I insisted on sticking with my original size as everything fit easily and the larger one would have been a waste of my money. The second issue was that I directly asked if I would need to purchase a padlock and was told that this was all included, then when I went to sign my contract and get access to my unit I was told that I would have to pay extra for a lock. On the day of signing my contract, the office was very busy, but the employee in the office was very helpful, and apologised that I had to wait a while to be served, which is all I can really ask for as I could see that she was working very hard. The unit itself is well laid out with a large door, making it easy to get everything in and out. One small thing - the lift door closes quite quickly if you taking things in and out and there is no way to keep it open whilst you are loading/unloading it.
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Too much time is taken up by filling out the form and send registry
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good service yet a long wait
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Very friendly and helpful staff. Also good facilities (trollies, lifts, parking etc.....). Rate is also reasonable.
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Excellent clean extremely safe place..vet professional staff and I feel reassured my furniture is there. Prices very good
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Difficult to find out what the cost of the unit was before agreeing, expensive insurance.
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Lower cost
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The member of Staff was covering at site and was,personable informative and helpful. They were very patient with previous customer.
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I am very happy for everything
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The experience from start to finish was very smooth and easy and the staff were very helpful.
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The lady who served me was really friendly, awesome,hardworking and excellent. She explained everything into details and I was happy to use shurgard. She also made it clear to me I could get a discount because of a seasons promotion which was ongoing so I hurriedly booked it. That shows how honest they are. And I will definitely recommend shurgard to family and friends
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It was simply excellent.
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Really easy and simple to set up a unit and also love the access hours. Customer service is excellent too, everyone I've spoken to has been great.
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I WAS MADE VERY WELCOME AND THE SERVICE THAT I RECEIVED WAS EXCLLENT AND A VERY NICE LADY WAS REALY HELPFULL
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I dealt with Bene, the sssistant store manager of the Edgware branch. She was most helpful, friendly, knowledgable and provided excellent customer service. Bene made moving in and moving out of the storage simple and hassle free. Once again, fantastic customer service.
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Very good guy's helpful thanks
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Very good service
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So far everything is good