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Shurgard Edgware

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Customer reviews

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69
9 reviews
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23
3 reviews
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0
0 reviews
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0 reviews
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7
1 review
Date
Rating
Feedback
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People were very helpful over the phone when I was looking for quotes. However there were a few issues. The first was that I had been advised by my moving surveyor as to how much space I needed for the storage, but the shurgard person on the phone insisted that I give them a list of my furniture so that they could advise me on the correct size. They then advised me to get a much larger unit. I am glad that I insisted on sticking with my original size as everything fit easily and the larger one would have been a waste of my money. The second issue was that I directly asked if I would need to purchase a padlock and was told that this was all included, then when I went to sign my contract and get access to my unit I was told that I would have to pay extra for a lock. On the day of signing my contract, the office was very busy, but the employee in the office was very helpful, and apologised that I had to wait a while to be served, which is all I can really ask for as I could see that she was working very hard. The unit itself is well laid out with a large door, making it easy to get everything in and out. One small thing - the lift door closes quite quickly if you taking things in and out and there is no way to keep it open whilst you are loading/unloading it.
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Too much time is taken up by filling out the form and send registry
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good service yet a long wait
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Very friendly and helpful staff. Also good facilities (trollies, lifts, parking etc.....). Rate is also reasonable.
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Excellent clean extremely safe place..vet professional staff and I feel reassured my furniture is there. Prices very good
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Difficult to find out what the cost of the unit was before agreeing, expensive insurance.
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Lower cost
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The member of Staff was covering at site and was,personable informative and helpful. They were very patient with previous customer.
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I am very happy for everything
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The experience from start to finish was very smooth and easy and the staff were very helpful.
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The lady who served me was really friendly, awesome,hardworking and excellent. She explained everything into details and I was happy to use shurgard. She also made it clear to me I could get a discount because of a seasons promotion which was ongoing so I hurriedly booked it. That shows how honest they are. And I will definitely recommend shurgard to family and friends
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It was simply excellent.
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Really easy and simple to set up a unit and also love the access hours. Customer service is excellent too, everyone I've spoken to has been great.