Reviews of Shurgard Edgware

Covid-19 update: Our staff are present during office hours but cannot admit customers to the shop area. Contactless rental remains possible. More info on our protective measures »

✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
FOR EVERY MOVE IN LIFE
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Self-Storage at Shurgard Edgware
Storage units from €1 for the first month's rent. No minimum stay.

CUSTOMER REVIEWS

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(4.2) based on 298 reviews
Date
Platform
Rating
Feedback
Google
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Google
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Google
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Very helpful staff in particular Sam prompt replies to emails and any issues quickly sorted
If you need to store your stuff this is the place
Google
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Very helpful staff in particular Sam prompt replies to emails and any issues quickly sorted
If you need to store your stuff this is the place
Feefo
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They did everything professionally and so helpful.I would recommend this to everyone.
Google
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Thanks to Sam as always.
Google
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Thanks to Sam as always.
Google
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Google
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Google
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Great service
Google
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Great service
Google
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easy and stress free! i couldn't go into office because of lockdown but they made it very easy to complete paperwork. the manager was very helpful. 5*
Google
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easy and stress free! i couldn't go into office because of lockdown but they made it very easy to complete paperwork. the manager was very helpful. 5*
Google
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done click and collect for boxes, very easy and the manager is helpful
Google
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done click and collect for boxes, very easy and the manager is helpful
Google
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Google
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Feefo
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Excellent service and great price
Google
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Google
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Anonymous
Feefo
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The customer service representative people were very informative and kind when helping me. The storage facility and units were quite clean which was a bonus considering the pandemic were in. Overall I would definitely recommend this to my friends and family
Anonymous
Feefo
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Easy to sign up & Good Storage place
Google
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been customer for ages, manager is great with everything very helpful.
Google
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been customer for ages, manager is great with everything very helpful.
Google
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had few units over the years for business/home items. the staff are great and make huge difference. would recommend highly
Google
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had few units over the years for business/home items. the staff are great and make huge difference. would recommend highly
Google
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Sam was awesome
Google
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Sam was awesome
Google
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Sam explained everything very well. Great customer service. 👍🏻
Google
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Sam explained everything very well. Great customer service. 👍🏻
Google
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Google
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Google
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i move out of storage now, young man in the office very helpful and polite.
would recommend 100 percentt
Google
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i move out of storage now, young man in the office very helpful and polite.
would recommend 100 percentt
Google
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Jem was so helpful and made our move so much smoother. Can't thank him enough!
Google
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Jem was so helpful and made our move so much smoother. Can't thank him enough!
Google
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Anonymous
Feefo
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They doing amazing job thanks to Shurgard
Google
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Google
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very friendly staff, very good storage unit and cheap enough. Jem and Sam in office always greet wid smile. very easy access from Edgware road
Google
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very friendly staff, very good storage unit and cheap enough. Jem and Sam in office always greet wid smile. very easy access from Edgware road
Google
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great service by team. they make the place what it is. jem always helpful.
Google
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great service by team. they make the place what it is. jem always helpful.
Feefo
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Great location

Great security all round. Clean environment.
I jave one complaint.
NO WHERE TO PUT RUBBISH. NOT EVEN A WASTE BIN IN SITE.
Google
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been a customer for many years, always clean and customer friendly. great job by Jam and the rest of the staff.
Google
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been a customer for many years, always clean and customer friendly. great job by Jam and the rest of the staff.
Google
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fantastic service by jem always
Google
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fantastic service by jem always
Feefo
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Very good service
Google
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Google
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Google
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Jem and Sam absolutely fantastic
Google
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Jem and Sam absolutely fantastic
Google
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Google
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Google
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WELL MAINTAINED STORAGE FACILITY, GREAT SERVICE AND VALUE FOR MONEY.Their staff specially Sam was professional, friendly and accommodating, and the building is cleanand tidy, and very secure.I would definitely use it again.
Google
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WELL MAINTAINED STORAGE FACILITY, GREAT SERVICE AND VALUE FOR MONEY.Their staff specially Sam was professional, friendly and accommodating, and the building is cleanand tidy, and very secure.I would definitely use it again.
Google
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perfect service everytime, i always go for box to shurgard. manager gem is very helpful
Google
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perfect service everytime, i always go for box to shurgard. manager gem is very helpful
Google
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Excellent customer service from Jem today 25th September 2020. Thanks for your service.
Google
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Excellent customer service from Jem today 25th September 2020. Thanks for your service.
Google
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Google
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Google
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Very friendly staff, I pre booked one but when I came in store I had a more detailed explanation. She was patient and lovely with all the questions I had.
Google
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Very friendly staff, I pre booked one but when I came in store I had a more detailed explanation. She was patient and lovely with all the questions I had.
Google
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Google
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Feefo
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Really helpful and clean
Google
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Great place easy access
Google
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Great place easy access
Feefo
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I still use the storage on some occassions

Security concerns. I have been informed that there has been some recent break inn at the Edgware branch.
Anonymous
Feefo
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Very helpful staff, very reasonable rates, easy access.
Anonymous
Feefo
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Amazing, helpful and kind service

Sam was very helpful and helped me individual for best experience and to get everything ready in order to move in smoothly!
Thank you Sam!
Google
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I would like to thank Sam at Shurgard Self-Storage for all her help in the past week in dealing with a enquiry with my self-storage unit. Sam was very professional, polite and prompt with helping me. Sam your great and you have my recommendation, very friendly and pleasant. I can't thank you enough Sam. Mr Ali.
Google
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I would like to thank Sam at Shurgard Self-Storage for all her help in the past week in dealing with a enquiry with my self-storage unit. Sam was very professional, polite and prompt with helping me. Sam your great and you have my recommendation, very friendly and pleasant. I can't thank you enough Sam. Mr Ali.
Anonymous
Feefo
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Amazing Service

Brilliant Service from Sam. Easy and Effortless visit the Edgware Branch and cannot fault anything. Thanks guys! As always Amazing.
Google
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Absolutely brilliant customer service especially by Kabir, strongly recommend to anyone looking for storage needs! 10/10 5**** 100% Worth it extremely happy with the A+++ service

Thank you very much!
Google
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Absolutely brilliant customer service especially by Kabir, strongly recommend to anyone looking for storage needs! 10/10 5**** 100% Worth it extremely happy with the A+++ service

Thank you very much!
Google
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Great service from Kabir and Sam
Google
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Great service from Kabir and Sam
Google
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I booked my storage space through Kabir who was incredibly helpful. I'm new to self storage so his proactive advice on sizes and promotions was super helpful. Will definitely use Shurgard in the future!!
Google
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I booked my storage space through Kabir who was incredibly helpful. I'm new to self storage so his proactive advice on sizes and promotions was super helpful. Will definitely use Shurgard in the future!!
Anonymous
Feefo
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The duty manager was very helpful and got everything in order for me for when I arrived
Google
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Excellent service from Kabir and Jem. Thank you.
Google
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Excellent service from Kabir and Jem. Thank you.
Google
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Jem is very helpful in Edgware. Attentive.
Google
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Jem is very helpful in Edgware. Attentive.
Google
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I've had a unit at this location for over a year now and the service is top class. Jem and Kamal are awesome! They are very helpful and go beyond their duty to help customers. The staff make this place work! Keep it up.
Google
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I've had a unit at this location for over a year now and the service is top class. Jem and Kamal are awesome! They are very helpful and go beyond their duty to help customers. The staff make this place work! Keep it up.
Google
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Good staff , great location. Gem is very helpful and considerate great asset to Shurgard. Willing to go the extra mile.
Google
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Good staff , great location. Gem is very helpful and considerate great asset to Shurgard. Willing to go the extra mile.
Google
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Kamal provided a very friendly and professional service this afternoon. He made the experience cery simple and straightforward. Very happy 😃 thank you
Google
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Kamal provided a very friendly and professional service this afternoon. He made the experience cery simple and straightforward. Very happy 😃 thank you
Google
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Used to have a unit for a while and still pop in for boxes, the lovely gent behind the desk kamal is always so helpful and accommodating, great service every time
Google
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Used to have a unit for a while and still pop in for boxes, the lovely gent behind the desk kamal is always so helpful and accommodating, great service every time
Google
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(Translated by Google) Cheers

(Original)
Hai Noroc
Google
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(Translated by Google) Cheers

(Original)
Hai Noroc
Google
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i come into storeage today to pay and change new access code. manager in office (gem) was very polite and helpful with big smile. am moving stuff out now but will use again
Google
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i come into storeage today to pay and change new access code. manager in office (gem) was very polite and helpful with big smile. am moving stuff out now but will use again
Anonymous
Feefo
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Quick and easy process, nice staff

Super friendly staff, all easy to set up and easy process. The fees were not very transparent I have to say and I didn't know what my actual rent after the initial discount would be but the rest was all good.
Google
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STOP COMING IN STORAGE AND MAKING RESERVATIONS!! YOU SHOULD BE IN SELF ISOLATION!!!
Google
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STOP COMING IN STORAGE AND MAKING RESERVATIONS!! YOU SHOULD BE IN SELF ISOLATION!!!
Google
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Very good service from Mandy
Google
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Very good service from Mandy
Google
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Good clean spacious secure storage
Google
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Good clean spacious secure storage
Google
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A shout-out to hard-working and courteous site manager Kabir who contacted me on the phone about a possible issue with my storage unit he noticed after a recent walk-around inspection. Kabir arranged to meet me at short notice and accompanied me to inspect my storage unit. Thankfully, there was no problem, but it is reassuring to know that Shurgard Self-Storage Edgware is managed by professionals who understand customer care.
Google
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A shout-out to hard-working and courteous site manager Kabir who contacted me on the phone about a possible issue with my storage unit he noticed after a recent walk-around inspection. Kabir arranged to meet me at short notice and accompanied me to inspect my storage unit. Thankfully, there was no problem, but it is reassuring to know that Shurgard Self-Storage Edgware is managed by professionals who understand customer care.
Feefo
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Moving goods into storage was extremely easy. Online and I store advice was also extremely helpful.
Google
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Shurgard were able to provide appropriate storage for me at very short notice, and their prices are quite reasonable. Kabir did an excellent job of showing me around the facility and was helpful with advice; he was very polite and professional.
Google
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Shurgard were able to provide appropriate storage for me at very short notice, and their prices are quite reasonable. Kabir did an excellent job of showing me around the facility and was helpful with advice; he was very polite and professional.
Google
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First Time using storage and it was made Easy by kabir, good infomation and knowlage. Very happy
Google
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First Time using storage and it was made Easy by kabir, good infomation and knowlage. Very happy
Google
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Kabir gives very good servise, been very helpful. Been a customer for years and will continue with the serivce
Google
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Kabir gives very good servise, been very helpful. Been a customer for years and will continue with the serivce
Google
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Excellent service and guidance by Jem (manager) since long time being a loyal customer love to continue as long as I need storage in Uk 🇬🇧 🙏
Google
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Excellent service and guidance by Jem (manager) since long time being a loyal customer love to continue as long as I need storage in Uk 🇬🇧 🙏
Google
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Been a customer with shurgard for long time, the manager jem is always so helpful and kind
Google
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Been a customer with shurgard for long time, the manager jem is always so helpful and kind
Google
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Attending shurgard to enquire about a storage unit, An employee named Kabir had welcomed us warmly offered to show us around, gave a good quote for what we needed and the duration of time. Overall good value for money and lovely staff members.
Google
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Attending shurgard to enquire about a storage unit, An employee named Kabir had welcomed us warmly offered to show us around, gave a good quote for what we needed and the duration of time. Overall good value for money and lovely staff members.
Google
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Very good service by kabir. Very happy with service from edgware branch
Google
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Very good service by kabir. Very happy with service from edgware branch
Google
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Good service by Kabir, when moving on made whole process easy for me.
Google
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Good service by Kabir, when moving on made whole process easy for me.
Google
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Good service by kabir, first time using storage and he made it very easy for me with set up and explaining everything.
Google
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Good service by kabir, first time using storage and he made it very easy for me with set up and explaining everything.
Google
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Amazing service by kabir at Edgware branch, really helpful and good with knowlage. Will recommend to family and friends
Google
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Amazing service by kabir at Edgware branch, really helpful and good with knowlage. Will recommend to family and friends
Google
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First time walking into a storage facility and the staff was really great. Very helpful and answered all my question. Gave me all the information I needed and extra. Great service
Google
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First time walking into a storage facility and the staff was really great. Very helpful and answered all my question. Gave me all the information I needed and extra. Great service
Google
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Friendly , helping staff.
Google
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Friendly , helping staff.
Google
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Had to sort out my mother's unit while she was away and thankfully the employees there, Kabir and Kamal, went above and beyond to get things sorted efficiently and expediently. Cannot thank them enough for their excellent service.
Google
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Had to sort out my mother's unit while she was away and thankfully the employees there, Kabir and Kamal, went above and beyond to get things sorted efficiently and expediently. Cannot thank them enough for their excellent service.
Google
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Very happy with service of kabir, very helpful with unit and made process of signing up and moving in very easy for me.
Google
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Very happy with service of kabir, very helpful with unit and made process of signing up and moving in very easy for me.
Google
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Great storage units. Clean and great staff
Google
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Great storage units. Clean and great staff
Google
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Google
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Great customer service by Kamal who explained everything in detail and showed us units we might be interested in, helping us make the right choice.
Google
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Great customer service by Kamal who explained everything in detail and showed us units we might be interested in, helping us make the right choice.
Google
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Very helpful staff onsite.
Easy to access.
I will recommend.
Google
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Very helpful staff onsite.
Easy to access.
I will recommend.
Google
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Google
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Google
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Since recent works on the lift, I cant put into words what a pleasure it is to go up and down, I sometimes just ride in the lift for hours. I sure hope the engineers received a large bonus for the truly amazing job they've done. 8th wonder of the world!
Google
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Since recent works on the lift, I cant put into words what a pleasure it is to go up and down, I sometimes just ride in the lift for hours. I sure hope the engineers received a large bonus for the truly amazing job they've done. 8th wonder of the world!
Google
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Great service. The attention from staff is excellent
Google
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Great service. The attention from staff is excellent
Google
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A very clean and well organised lock-up facility
Google
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A very clean and well organised lock-up facility
Google
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Very prompt and professional staff. We have just started storing with them and they have been very accommodating.
Google
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Very prompt and professional staff. We have just started storing with them and they have been very accommodating.
Google
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I rented a storage of them it was fantastic experience (jem) a member of the staff was very professional very quick and accurate and friendly as well he spent every effort to make sure customer satisfaction is high.place is clean and easy to reach ,access is smooth and no complications,car park is big and convenient . definitely recommended
Google
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I rented a storage of them it was fantastic experience (jem) a member of the staff was very professional very quick and accurate and friendly as well he spent every effort to make sure customer satisfaction is high.place is clean and easy to reach ,access is smooth and no complications,car park is big and convenient . definitely recommended
Google
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Good service
Google
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Good service
Google
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Quick and easy to obtain a unit - staff very helpful and polite - reasonably priced - access to unit is easy. Just hope they don't increase their prices !!!
Google
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Quick and easy to obtain a unit - staff very helpful and polite - reasonably priced - access to unit is easy. Just hope they don't increase their prices !!!
Google
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Very professional helpful people great price very affordable
Google
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Very professional helpful people great price very affordable
Google
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There are loads of packing supplies in reception which were particularly handy for sealing boxes that I hadn't packaged properly. I wanted everything to be secure when stacked. Reliable service from the staff.
Google
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There are loads of packing supplies in reception which were particularly handy for sealing boxes that I hadn't packaged properly. I wanted everything to be secure when stacked. Reliable service from the staff.
Google
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Fantastic service and very reassuring to know that the store has several security cameras which the reception staff can view at all times.
Google
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Fantastic service and very reassuring to know that the store has several security cameras which the reception staff can view at all times.
Google
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Great location - absolutely love the fact that you are able to virtually see the units which is extremely convenient without leaving your own home.
Google
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Great location - absolutely love the fact that you are able to virtually see the units which is extremely convenient without leaving your own home.
Google
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The staff are polite and helpful. The service is good and reliable, and also it's not expensive. I really recommend using Shurgard.
Google
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The staff are polite and helpful. The service is good and reliable, and also it's not expensive. I really recommend using Shurgard.
Google
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Chris Amarat and Alex are all very helpful and make the storage experience very easy and relaxed, not to mention their £1 promotions.
Google
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Chris Amarat and Alex are all very helpful and make the storage experience very easy and relaxed, not to mention their £1 promotions.
Google
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Easy to get to this store, a straight drive from the M1 or the nearest tube is probably Burnt Oak.
Google
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Easy to get to this store, a straight drive from the M1 or the nearest tube is probably Burnt Oak.
Google
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Easy to find from the main road. very organised store, neat and tidy. Very bright and airy. If you forget or need extra boxes they have plenty available and a special offer when you buy 10.
Google
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Easy to find from the main road. very organised store, neat and tidy. Very bright and airy. If you forget or need extra boxes they have plenty available and a special offer when you buy 10.
Google
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This place looks secure with a lot of cameras on display, I’d feel safe storing things here.
Google
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This place looks secure with a lot of cameras on display, I’d feel safe storing things here.
Google
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Easy to see from the main street with a secure gate all the way around, this store seems good for storing things you no longer need in the house.
Google
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Easy to see from the main street with a secure gate all the way around, this store seems good for storing things you no longer need in the house.
Google
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This is a very convenient location, just on the main road just past the hospital. Recommended.
Google
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This is a very convenient location, just on the main road just past the hospital. Recommended.
Google
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Google
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Anonymous
Feefo
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Best competitive price

All very easy to set up, check in (contactless), however storage was far from the main entrance, would have liked the option to get one near. Staff we’re helpful, and best competitive price.
Google
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Google
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Google
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Google
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Google
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Google
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Google
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Google
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Google
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Google
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Not too sure
Google
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Not too sure
Google
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not enough trolleys
Google
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not enough trolleys
Google
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Your car park is on a tilt.
Trolleys roll on a tilt.
Google
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Your car park is on a tilt.
Trolleys roll on a tilt.
Google
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Google
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Google
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Good clean storage helpful staff
Google
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Good clean storage helpful staff
Google
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Google
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Google
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Cost effective.
Google
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Cost effective.
Google
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Google
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Anonymous
Feefo
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Poor service, left feeling under valued as a customer.

Different people in the company tell you different things. Costs involved are not given fully. Staff are not welcoming and you are not left feeling like a valued customer.
Sophie Klem
Hi. We are very sorry to hear you didn't have a positive experience at Shurgard. We would like to look into this in more detail for you. Please send your customer ID and phone number to info@shurgard.co.uk so we can get in touch and help you. 1/20/2021 10:43:20 AM
Anonymous
Feefo
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Lifts are not repaired for 6 months.

Lifts are always faulty.
Nobody cares for 6 months.
+
No Pump Trucks available. Trolleys are missing.

This place is left for its own fate.
Sophie K
Hello, thank you for taking the time to give us your feedback. Our staff members take pride in looking after their facilities, maintaining them to high standards. We have passed your concerns on to the Store Manager who will be looking into this in more detail. We hope you're having a positive storage experience and thank you again for sharing your valuable feedback. 3/4/2020 1:20:44 PM
P.s Edgware branch,
Just checked 5 mins ago, LIFT is still faulty.
Please confirm with the branch if you are sincerely concerned. Thanks. 3/4/2020 2:02:47 PM
Google
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(Translated by Google) EXCITED too much compared to the other prices.

(Original)
SCUMP.Mult prea mult fata de preturile celalalte.
Google
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(Translated by Google) EXCITED too much compared to the other prices.

(Original)
SCUMP.Mult prea mult fata de preturile celalalte.
Google
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Google
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Rip off
Google
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Rip off
Google
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(Translated by Google) Ahhhh

(Original)
Ahhhh
Google
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(Translated by Google) Ahhhh

(Original)
Ahhhh
Google
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Couldn't agree more with Henry. The rats infestation is out of this world. I had to move out of there when I had most of my belongings destroyed. Stay well clear.
Google
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Couldn't agree more with Henry. The rats infestation is out of this world. I had to move out of there when I had most of my belongings destroyed. Stay well clear.
Google
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Rats! Be wary, they are very cheap however you get what you pay for. I had two friends who used Shurguard Edgware (different storage rooms) and both had everything badly damaged by rats. Shurguard were not particularly helpful. I would be very wary of this unit.
Google
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Rats! Be wary, they are very cheap however you get what you pay for. I had two friends who used Shurguard Edgware (different storage rooms) and both had everything badly damaged by rats. Shurguard were not particularly helpful. I would be very wary of this unit.
Google
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Sometime don’t let you in ,even you paid monthly rent payment !!! But they will till sorry ;) easy SORRY
Google
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Sometime don’t let you in ,even you paid monthly rent payment !!! But they will till sorry ;) easy SORRY
Google
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Shurgard Burn oak extremely terrible customer service, They sent me an email saying my payment is over due and I have three days to pay otherwise will be fined £20 I paid the same day, in the evening I went to empty my stuff from my car as it was full and needed to empty it so I can take my child to the GP the following day, access was denied even though I was given three says to pay, I wen to the office they checked the system said the payment is not cleared and it takes three working days because their bank is in Belgium they denied me access still even after showing the proof of payment from my bank app, and arguing till time came to 6 they said we cant do nothing now we have to go home, so whats the solution waiting for three days because shurgard dont bank in the UK? So why is Shurgard doing business in the UK if dont bank in the UK? Is it the customer’s fault?
Google
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Shurgard Burn oak extremely terrible customer service, They sent me an email saying my payment is over due and I have three days to pay otherwise will be fined £20 I paid the same day, in the evening I went to empty my stuff from my car as it was full and needed to empty it so I can take my child to the GP the following day, access was denied even though I was given three says to pay, I wen to the office they checked the system said the payment is not cleared and it takes three working days because their bank is in Belgium they denied me access still even after showing the proof of payment from my bank app, and arguing till time came to 6 they said we cant do nothing now we have to go home, so whats the solution waiting for three days because shurgard dont bank in the UK? So why is Shurgard doing business in the UK if dont bank in the UK? Is it the customer’s fault?
Google
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Absolutely disgusting vile business. Went to pick up some paperwork from my storage unit today before a meeting. I had fully informed the member of staff at the desk that I wasn’t able to clear out my unit by myself as I needed to bring someone to help me carry it to my apartment. I mentioned this to him multiple times and when we got there he cornered me into my unit threatening that I had to clear it out that moment, claiming I hadn’t mentioned anything to him about not clearing it today. I’ve never been harassed like that before and I’m shocked. Ladies please do not go by yourselves the male staff there think they can intimidate and harass you. Funnily enough he said he’d be taking action not realising I had recorded everything from start to finish including me saying to him I couldn’t vacate the unit today. What a stupid guy- I will be suing them.
Google
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Absolutely disgusting vile business. Went to pick up some paperwork from my storage unit today before a meeting. I had fully informed the member of staff at the desk that I wasn’t able to clear out my unit by myself as I needed to bring someone to help me carry it to my apartment. I mentioned this to him multiple times and when we got there he cornered me into my unit threatening that I had to clear it out that moment, claiming I hadn’t mentioned anything to him about not clearing it today. I’ve never been harassed like that before and I’m shocked. Ladies please do not go by yourselves the male staff there think they can intimidate and harass you. Funnily enough he said he’d be taking action not realising I had recorded everything from start to finish including me saying to him I couldn’t vacate the unit today. What a stupid guy- I will be suing them.
Google
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Really bad customer service. Never answer their phone and the staff is so unfriendly.
Google
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Really bad customer service. Never answer their phone and the staff is so unfriendly.
Google
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Google
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Google
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Extremely rude staff. Kabir needs more tRaining about how to speak to customers. They insist on selling you insurance even though my household insurance covers matters and charge you £15 for a £3 lock! Please go elsewhere and save yourselves a lot of time and money and being treated like you are dirt.
Google
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Extremely rude staff. Kabir needs more tRaining about how to speak to customers. They insist on selling you insurance even though my household insurance covers matters and charge you £15 for a £3 lock! Please go elsewhere and save yourselves a lot of time and money and being treated like you are dirt.
Google
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Not very well thought out in terms of access
Google
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Not very well thought out in terms of access
Google
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Google
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Google
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I got my storage space form mid aug till September 15th they say the 1st moth is free but that’s not true. I payed £37 something to cover insurance and pay for the lock before I actually moved in. Then £56 on the 15th and gave motive I would be leeching by the 26th to which I was meant to have been refunded the amount I had paid. It took 3 weeks ( 15th October) for any money’s to be returned to me. When it was I only received £9. £1 first month IS A LIE. I will never could never recommend such a scam to even my enemy. HIGHLY DISAPPOINTED.
Google
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I got my storage space form mid aug till September 15th they say the 1st moth is free but that’s not true. I payed £37 something to cover insurance and pay for the lock before I actually moved in. Then £56 on the 15th and gave motive I would be leeching by the 26th to which I was meant to have been refunded the amount I had paid. It took 3 weeks ( 15th October) for any money’s to be returned to me. When it was I only received £9. £1 first month IS A LIE. I will never could never recommend such a scam to even my enemy. HIGHLY DISAPPOINTED.
Google
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Such an arrogant staff, they will not move a finger to do your paperwork right unless they will need to charge some money.
One star only because of them 2.
Google
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Such an arrogant staff, they will not move a finger to do your paperwork right unless they will need to charge some money.
One star only because of them 2.
Google
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I went to Shurgard 250 Burnt Oak Edgware to take a 10ft squre space for only three weeks time needed. I paid the £39.99 start fee.
I had my own lock and key which i told the staff serving me that, but after looking at my email receipt, I notised that I was still charged for one which I was not given anyway. No refunds to that was given. I had my goods in for three weeks and when they took money from my account on the 1st if Feb 2019, I called to ask why the £111 taken?, I Thought my next payment was in four weeks time form the date I took the storage space. They said payment comes out every first of the month, Meaning if you went for a storage on the 29th of say January, and come 1st of Feb 2019, you will pay the full amount of the storage space taken. okay, I said to them I will be taking my items out tomorrow If i can have the rest of my moeny back. They said I have to give a 15 day notice if I need to do that. wow, okay! so I there and then on the phone asked to cancle my account to begin my 15 days notice. which after the 15day that i dont need the room, I will still be charged and my remaining money will then be refunded to my account.
I find this to be a bad way of taking peoples money even if they dont need the long 15 days to get thier goods out.
Big Yello Self storage was my first self storage company used and the day i went there to say I was taking my goods out? they straigt away went to check if all my goods were taken and then after the same day, Closed my account , Stoped any direct payment to my Bank account and refunded me my remainng money of £76.21.
I need not to give any 15 days Notice period which i was to pay for those days and then my money remaining given after.
Google
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I went to Shurgard 250 Burnt Oak Edgware to take a 10ft squre space for only three weeks time needed. I paid the £39.99 start fee.
I had my own lock and key which i told the staff serving me that, but after looking at my email receipt, I notised that I was still charged for one which I was not given anyway. No refunds to that was given. I had my goods in for three weeks and when they took money from my account on the 1st if Feb 2019, I called to ask why the £111 taken?, I Thought my next payment was in four weeks time form the date I took the storage space. They said payment comes out every first of the month, Meaning if you went for a storage on the 29th of say January, and come 1st of Feb 2019, you will pay the full amount of the storage space taken. okay, I said to them I will be taking my items out tomorrow If i can have the rest of my moeny back. They said I have to give a 15 day notice if I need to do that. wow, okay! so I there and then on the phone asked to cancle my account to begin my 15 days notice. which after the 15day that i dont need the room, I will still be charged and my remaining money will then be refunded to my account.
I find this to be a bad way of taking peoples money even if they dont need the long 15 days to get thier goods out.
Big Yello Self storage was my first self storage company used and the day i went there to say I was taking my goods out? they straigt away went to check if all my goods were taken and then after the same day, Closed my account , Stoped any direct payment to my Bank account and refunded me my remainng money of £76.21.
I need not to give any 15 days Notice period which i was to pay for those days and then my money remaining given after.
Google
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I moved to shurguard storage because I was look for a cheaper storage unit closer to where I was moving to. The gentlemen that signed me up was professional and nice. I was late on one of my payments, mind you I had two storage units, and I was getting Harrased on a daily/weekly bases after speaking to different representatives confirming when and how I was going to pay. On the day of payment making, I was on the line making a payment as someone was calling me on the other line guess who it was shurguard, I think it is unprofessional and not a good tactic to get people to pay for anything that they have stored. Obviously if you have stuff stored that is valuable to you, you'll pay the late fee and all of the above. Not add unnecessay drama maybe they don't have anything to do. I made a complaint, they don't have a head office or anyone above to speak to you have to send a email and wait for the general manager to respond, which he really didn't seem sympathetic for how his staff behaved but more interested in clearing the debt, which I already paid was just late due to an expensive move. I'd rather pay extra for a piece a mind big yellow are the best by far a little expensive but great staff.
Google
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I moved to shurguard storage because I was look for a cheaper storage unit closer to where I was moving to. The gentlemen that signed me up was professional and nice. I was late on one of my payments, mind you I had two storage units, and I was getting Harrased on a daily/weekly bases after speaking to different representatives confirming when and how I was going to pay. On the day of payment making, I was on the line making a payment as someone was calling me on the other line guess who it was shurguard, I think it is unprofessional and not a good tactic to get people to pay for anything that they have stored. Obviously if you have stuff stored that is valuable to you, you'll pay the late fee and all of the above. Not add unnecessay drama maybe they don't have anything to do. I made a complaint, they don't have a head office or anyone above to speak to you have to send a email and wait for the general manager to respond, which he really didn't seem sympathetic for how his staff behaved but more interested in clearing the debt, which I already paid was just late due to an expensive move. I'd rather pay extra for a piece a mind big yellow are the best by far a little expensive but great staff.
Google
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NO LORRIES ALLOWED, this is against the very purpose for this business in the first place. Strange practice. And NO PUMP TRACK in open space. NO TOILETS in evening.
Google
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NO LORRIES ALLOWED, this is against the very purpose for this business in the first place. Strange practice. And NO PUMP TRACK in open space. NO TOILETS in evening.
Google
  • true
  • false
  • false
  • false
  • false
Google
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  • false
  • false
  • false
  • false
Google
  • true
  • false
  • false
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  • false
Terrible customer experience, £1 per first month offer is just a bait. They will call you after reservation trying to convince you to get the unit sooner because “the offer will not be available from your reservation date on” (that is not clear at all on the reservation email confirmation, therefore is a misleading advertising!) They want you to get to the paying period faster. But why would I get the unit sooner if I don’t need it ?
If you do the maths they will end up being more expensive then their competitors.
Google
  • true
  • false
  • false
  • false
  • false
Terrible customer experience, £1 per first month offer is just a bait. They will call you after reservation trying to convince you to get the unit sooner because “the offer will not be available from your reservation date on” (that is not clear at all on the reservation email confirmation, therefore is a misleading advertising!) They want you to get to the paying period faster. But why would I get the unit sooner if I don’t need it ?
If you do the maths they will end up being more expensive then their competitors.
Google
  • true
  • false
  • false
  • false
  • false
Have put the price up 3 times in a year ! £229 a month for a 100 x 100 box room what a joke
Google
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  • false
  • false
  • false
  • false
Have put the price up 3 times in a year ! £229 a month for a 100 x 100 box room what a joke
Google
  • true
  • false
  • false
  • false
  • false
Google
  • true
  • false
  • false
  • false
  • false
* Promotion conditions.
Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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