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Shurgard Edgware customer reviews

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Customer reviews

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Date
Rating
Feedback
Anonymous
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Very good service

Great service, friendly staff they helped provide the right size storage for our needs. A quick and straightforward process which was great as we had loads of stuff to unload from our car.
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Signing document was the most manual, paper intensive process I’ve come across this decade. Staff did their best but given no technology to make process easier.

Appalling lack of trolleys which I will be resporting to the relevant government Health & Safety agencies.

When providing the feedback to staff on trolleys, one particular staff member had an appalling attitude. Staff seem to have poor morale and no customer service training.
Ann D.
Hello, we are sorry to read you felt there was too much paperwork. At Shurgard we do try to keep the administrative side of renting a storage unit as easy as possible. Nevertheless we find it important to thoroughly go through the contract and the Terms & Conditions with our customers. On our website we also explain why the whole move-in process takes about 15-30 minutes.
We have trolleys at the disposal of our customers to make loading and unloading as easy as possible, but sometimes during peak moving times there can be more demand than available trolleys. We apologise for any inconvenience this may have caused. We'll pass your feedback on to our operational department so we can review the number of trolleys at your location.
06-11-2017
Anonymous
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Good friendly customer service
Anonymous
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very helpful staff
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From reservation online to talking to someone regarding the booking to seeing the storage space things just flawed. Good staff who explained everything well. Happy with my decision to use Shurgard. Would recommend especially the Burnt Oak branch in London
Feefo Gold Trusted Merchant  Member of SSAUK