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Shurgard Edgware customer reviews

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Customer reviews

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1 review
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Rating
Feedback
Anonymous
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very helpful staff
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From reservation online to talking to someone regarding the booking to seeing the storage space things just flawed. Good staff who explained everything well. Happy with my decision to use Shurgard. Would recommend especially the Burnt Oak branch in London
Anonymous
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Overall, a good service

People were very helpful over the phone when I was looking for quotes. However there were a few issues. The first was that I had been advised by my moving surveyor as to how much space I needed for the storage, but the shurgard person on the phone insisted that I give them a list of my furniture so that they could advise me on the correct size. They then advised me to get a much larger unit. I am glad that I insisted on sticking with my original size as everything fit easily and the larger one would have been a waste of my money. The second issue was that I directly asked if I would need to purchase a padlock and was told that this was all included, then when I went to sign my contract and get access to my unit I was told that I would have to pay extra for a lock.
On the day of signing my contract, the office was very busy, but the employee in the office was very helpful, and apologised that I had to wait a while to be served, which is all I can really ask for as I could see that she was working very hard.
The unit itself is well laid out with a large door, making it easy to get everything in and out. One small thing - the lift door closes quite quickly if you taking things in and out and there is no way to keep it open whilst you are loading/unloading it.
Anonymous
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Excellent service by Shurgard Self Storage UK

Too much time is taken up by filling out the form and send registry
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Good service by Shurgard Self Storage UK

good service yet a long wait
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A good place for temporary self storage solution.

Very friendly and helpful staff. Also good facilities (trollies, lifts, parking etc.....).
Rate is also reasonable.
Anonymous
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Excellent clean extremely safe place..vet professional staff and I feel rea...

Excellent clean extremely safe place..vet professional staff and I feel reassured my furniture is there. Prices very good
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Opaque costs.

Difficult to find out what the cost of the unit was before agreeing, expensive insurance.
Anonymous
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Good service by Shurgard Self Storage UK

Lower cost
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Excellent customer service.

The member of Staff was covering at site and was,personable informative and helpful. They were very patient with previous customer.
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Excellent service by Shurgard Self Storage UK

I am very happy for everything
Anonymous
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A good Experience

The experience from start to finish was very smooth and easy and the staff were very helpful.