Reviews of Shurgard Deptford

Covid-19 update: Our staff are present during office hours but cannot admit customers to the shop area. Contactless rental remains possible. More info on our protective measures »

✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
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Self-Storage at Shurgard Deptford
Storage units from €1 for the first month's rent, plus save 50% every month.

CUSTOMER REVIEWS

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(4.8) based on 456 reviews
Date
Platform
Rating
Feedback
Google
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I booked room today, 50sq ft and spoke with Latoya.

She was very knowledgeable and very transparent on all fronts, She’d covered everything where competitors had fine print and left me guessing what other hidden fees may arise.

Would definitely recommend!
Google
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Latoya was quick, efficient and friendly and showed us around. Thank you for making our experience pleasant especially during Covid.
Google
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Google
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We used Latoya at Deptford who was excellent. We would highly recommend.
Google
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Latoya was fabulously polite and helpful. And as I am under huge stress, because I am moving home today, she made me feel good and welcomed.
Google
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I was dealt with by a lovely lady called Latoya. She was very professional and handled all my queries effectively.
Google
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Latoya is very helpful and understaning.
It was a pleasure dealing with her.
Thank you
Janusz
Google
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Latoya was great in helping me today, really quick and efficient!
Google
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Great self-storage in SE London. Convenient access. Clean and safe. Very helpful staff
Google
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Latoya was very helpful and informative.
Google
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Great experience so far, Farid was very professional, clear and helpful!
Google
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Google
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Great customer service especially in this pandemic.
Google
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Farid was an excellent staff upon entry he help me understand how the storage unit works and also some tips on how to make use of the storage🤲🏿 im grateful
Google
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Latoya was a great help for me. Was able to provide me with the service I needed. Very professional but also friendly.
Google
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Recently reserved a storage unit and was first assisted by a lady (name forgotten) then by gentleman called Boris - both were friendly and extremely helpful on the phone and when I attended the site in particular! Awesome service.
Anonymous
Feefo
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Excellent

Manager was really helpful...and friendly I mastered my code before I left as he took me round to the lockers...well explained
Google
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Latoya was very helpful today, lovely and welcoming personality and very helpful. Happy with my unit and very pleased with the great customer service. Everything was very easy and clear to understand and my way to the unit was very well explained. Thank you.
Google
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Google
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Great info and everything is straightforward. Very easy to use
Feefo
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Very good service and service. Very clean and organized storage.

Very good service and service. Very clean and organized storage.
Google
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Google
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Lovely chat with Latoya today to set up my storage unit. Everything was clear and professional - all my questions were answered and I felt at ease :)
Feefo
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Very good introduction from Boris
Anonymous
Feefo
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New customer -will most definitely will use in the future.

I would definitely recommend!

It was easy to go through the whole registering process. The agent was professional and answered to all my questions concisely. Thank you for all your help!
Google
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Feefo
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Excellent

Great Service
Google
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Really affordable storage solution, and I received great customer service from Latoya when I called up with an enquiry.
Feefo
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Very helpful staff and prices are great
I’m a very happy customer all round
Google
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Latoya was very professional, she was efficient and quick with the enquiry. Pleasure to deal with.
Google
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Google
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Very helpful member of staff
Google
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Great team and atmosphere. Thanks for making everything so straightforward!
Google
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Super pleased with the service I received today such lovley and friendly staff made me feel at ease.
Google
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LaToya was very professional and had all the information I needed to hand. She was very helpful and patient and understood my query. She was able to provide all the information that I needed to make a booking confidently
Google
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I was assisted by Latoya who was super helpful and friendly. She made the whole process very smooth. Thank you!
Google
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Google
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Google
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Latoya helped me with my booking and was very helpful and friendly to deal with.
Google
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Latoya provided me with a great service and was kind enough to let me come in early to complete my pre-move in process at short notice. Latoya maintains a friendly and professional outlook and is well versed on the operations of the business and was able to answer all of my enquiries. Pleasant experience for a first time customer and will definitely be using the service again for future needs.
Google
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Very smooth process, even in these crazy pandemic times - Boris is very helpful jolly good fellow and helped sorted out paperwork in no time . Highly recommended!
Google
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It is the second time I am using Shurgard and honestly the staff is impeccable as always! Through the phone first I would like to thank to the gentleman who works in Neasden who helped me choose Deptford storage!!!
The two young gents - Boris and Farid were super friendly and also very patient with all of my questions! The storage (30sq ft) was quite spacious and Boris reminded me once again everything about the use of the storage.
If I need any storage in the future- with no doubt I will use Shurgard :)
Google
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Friendly staff, willing to help.
Google
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Latoya was really helpful in arranging my storage, had it all done over the phone in about 5 minutes. Thanks!
Google
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Amazing customer service, very clean and safe environment, reasonable price and a good place to store your belongings.
Google
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Never had to rent a storage space before so it was all a new process to me but it went well. So much easier than I anticipated. Boris helped us out and was very friendly and helpful in explaining the process. I loved the virtual tour on here as I really had no idea what space size I would need so it’s great to be able to see inside and get a real feel for the spaces before reserving. I normally hate doing things where I feel like I’m walking into the unknown but honestly it was so easy!
Google
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Google
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Good value decent storage, easy to use
Google
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Latoya provided an excellent and friendly service. She was really informative and helpful, and made a stressful moving day significantly better. There was plenty of banter which brightened my morning ! Big Thanks to the deptford team !
Google
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Great set up, convenient access and great team to help support your needs. Special mention to Boris who provided great customer service following a query.
Anonymous
Feefo
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Great location, safe and tidy. Staff were very helpful and nice!

My partner and I had a great experience with Shurgard, they were helpful from the start and the whole process was very smooth. A special shout out to Fu at the Depford branch for his help with changing out start date so quickly, thank you Fu!
Google
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Google
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Google
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Spoke to Latoya and managed to resolve an issue for me which I had with a storage unit I had at another branch. Very helpful and courteous.
Feefo
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Quick response clean and tidy and security
Anonymous
Feefo
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Great storage facility. Clean and bright. Staff are very good.
Anonymous
Feefo
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The staff are lovely & facilities excellent :)
Google
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Hi am very pleased with service provided by Latoya and Fu from your deptford branch. The customer service was excellent and I was very happy. I would recommend this branch based on how pleased I was.
Feefo
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Really friendly staff, super helpful. Did everything they could to make sure I got the online discount, in spite of multiple changes to my order
Feefo
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First class

First class service, and very clean and spacious unit.
Google
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I have called today in order to get a quote for personal storage space. Latoya was very polite and helpful and she explained the rental process the locations and the fees. I was happy and convinced with the service and decided to arrange for storage rental right away over the phone. the short nitoce period , the absence of long-term commitment and the offer for one free week also played a role.
Google
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was assisted by one of the staff, Latoya, she was very helpful in opening a storage unit for me ... great customer service
Google
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Absolutely brilliant, 1st class
Google
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Very helpful service from Latoya, knowledgeable and friendly
Google
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Latoya was very helpful and professional, whilst helping with my enquiry
Feefo
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Great service

Great, friendly service. Very polite and helpful.
Google
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Latoya was very helpful, well done!
Google
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Google
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The lady at the front desk was very helpful and friendly and informative
Google
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The lady at the front desk was very helpful with everything
Google
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Simple, easy and friendly staff
Google
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LaToya was very helpful. She made all my options very clear. Thanks, LaToya.
Google
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Was very helpful with my requests and gave me loads of information in order to make the right decision for the type of storage space I wanted. Also provided me with a mask as I had forgotten my own. An exemplary service
Google
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Latoya! 👏 great job thank you
Google
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Fantastic service very helpful and easy to go through all the details
Google
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Google
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After some difficulty trying to confirm my reservation for 75sq unit at Purley Way yesterday, today Latoya was very good: calm, efficient, and very pleasant, inspiring confidence Thank-you.
Google
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Google
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Great and clear instructions by Farid.
The assistant manager is super helpful.
I‘m glad I choose Shurgard.

Best regards
Google
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Consistently friendly service at the Deptford branch. Thank you!
Google
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Great service and very efficient. Latoya was very helpful and made it an ease to get set up.
Google
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On two occasions I have had to get an issue sorted with Shurgard and its done immediately with excellent customer service
Google
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Lovely friendly service delivered promptly and with a smile. Thank you for the great service you're providing.
Google
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Google
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Chad’s professional service made us very happy. Excellent staff!! And definitely recommend anyone who need storage place!
Google
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Google
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Jack was very friendly and professional.
Google
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Farid was very helpful today on moving stuff into our new unit. Clear and concise process, great customer service.
Google
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Top service,. Top storage. Affordable units. Easy - 5 out of 5
Google
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Chad provided A* quality service.
Google
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Google
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Google
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I was recently put in an impossible situation where it was becoming very difficult for me to keep up with payments for my essential storage needs. But with the help of the team who looked into an array of possible alternatives and took care all of the paperwork, Shurgard has now won my loyal custom and a recommendation too. I cannot be thankful enough of Fu, the store colleague who helped me out — you're a superstar!
Google
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Google
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I really did appreciate the friendly and professional services I received from latoya shurgard staff. Polite and understand her job very well. With clear explanation and help to my queries.
Anonymous
Feefo
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Friendly and straightforward.

Latoya from the Deptford branch was super-friendly and helpful. The whole process was very quick and straightforward. A well slick operation.
Google
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Google
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Google
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Google
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Great service
Google
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Excellent friendly service from Latoya and
Chad, helpful and efficient.
Google
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Google
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Google
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Called to enquire and Latoya was super helpful. Great sales service!!!
Google
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Google
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Google
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Excellent service across the phone and quick response to sorting what I was in need of.
Google
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Very professional service from Latoya
Google
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Google
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Chad was superb. Really profesional and helpful.
Google
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Google
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great customer service from chad
Google
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Chad at Deptford bridge branch has the best customer service and so helpful..
Google
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Fantastic service, everything was resolved in under 2 minutes.
Google
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I just spoke to Fu at Shurgard DEPTFORD to resolve a problem that I had with Shurgard GREENFORD(really, really awful service) and I must say it was very refreshing to speak to him he was not only polite and helpful, he apologised for my situation & resolved my problem. It made me feel that if DEPTFORD was closer to where I needed to be I would move my goods immediately...
Google
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Google
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Google
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Visited this store on several occasions for quote etc and staff have always been assertive and polite. Highly recommend this branch 👍
Google
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Google
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I spoke to Latoya on the phone this Sunday and she was very friendly and helpful, going out of her way to get me the info I needed!
Google
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Google
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Toya gave us great customer service she is excellent 5 star
Google
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Amazing sale service provided by Latoya and her team at Shugard Deptford

Was mindblowned on how clean, safe and organized the entire process was. Customer service is spot on throughout

The only way they could leverage this is by having the possibility of providing coffee to sleep deprived customers at the reception.
Google
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Google
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Excellent service, very professional!! :) Highly recommended..
Google
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Thanks Latoya for providing fantastic customer service. Friendly, knowledgeable and professional. Keep up the excellent work! Thanks again!
Google
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Google
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Great customer service from Chad. Definitely recommend this facility.
Google
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Google
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Feefo
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Very good service and helpful staff

Very helpful staff and reasonable rates. Sorted out all arrangements quickly even though I dropped in unannounced
Google
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I was attended to by Chad who was delightful in his approach and very informative on the space I required. He helped me visualise the space I required for storage and it was cost effective. He was aware of my budget and kept it within my means.

Thank you for all your help.
Google
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Brilliant Service!
Google
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Latoya was really helpful in a difficult situation - got it all sorted!
Google
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The customer service rep(Chad) was polite and helpful. Pleased with the service
Google
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Excellent service amazing staff
Google
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Google
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Anonymous
Feefo
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Latoya was very friendly and helpful with setting things up and explaining the process.

The whole thing was very straight forward from start to finish.
Google
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Great service. Toya was very helpful on the call to book my storage and then also on moving day making sure I had the right size unit, really professional and great customer service.
Google
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Google
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Google
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Google
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Thank you Latoya for your brilliant customer service, helping me book a storage unit today.

After filling in a simple form online Latoya rang me within 10 minutes and clearly and politely explained my options, accommodating my last minute request and answering my questions.

The whole process took less than twenty minutes from initial online enquiry to booking confirmation and was for a very affordable price.
Google
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Chad provided a great ervice
Google
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Google
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Google
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Thank you Latoya for your kind help over the phone. Although a very brief call it was very reassuring and serviced with such graciousness.
I felt as if I would definitely want to use Shurgard again.
Google
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Google
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Google
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I called Shurgard Deptford recently and spoke with Fu. The reason for my call was to inform him that my circumstances have changed and I am struggling to pay the rent on the storage unit.
From the start of our conversation Fu showed compassion, understanding, politeness, and listened. Bless him he doesn’t know how much he has helped us. I have been crying myself to sleep worrying how will I afford to pay the rent. I had a call from Fu this morning offering to help with the rent.The best news I have had in a long time.
Fu helping us with the rent is nothing short of amazing. I am still crying (tears of joy). I cannot believe it. He is a great guy!!
Google
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Very friendly staff, clean building and an overall very positive experience overall.
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I was helped by Chad and he was great - informative, polite, and answered all my questions in a conscientious and professional manner. Great service and would certainly use again.
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Thanks to Latoya for a very efficient service regarding my storage inquiry and booking.
Everything taken cared of as quickly as I needed.
Feefo
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Simple set up, helpful staff

Simon was great and really helpful in getting me set up.
Google
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Google
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I spoke with a lady called Latoya, she was so helpful and friendly and really made the whole experience a good one.
Google
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Lovely customer service from Latoya. She gave me really good advice on what storage to get which really helped in my decision. Thanks again and will surely be back due to Latoyas gear customer service 🙂
Google
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Spoke to Latoya and she was very helpful in providing all the information and booked me in.
Feefo
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Super helpful, professional, and quick!
Google
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Very professional and helpful staff.
Google
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Excellent customer service from Latoya today. The whole process of renting a storage space was achieved with maximum efficiency and minimum fuss. Thank you Latoya
Google
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Latoya at the Deptford branch had great customer skills over the phone and was very helpful. She answered all my queries I had as well in a great manner.
Google
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Latoya was extremely helpful providing information about my storage unit and answering questions regarding payment process. Thanks!!
Anonymous
Feefo
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The service I received from Chad was excellent - he took the time to help me work out how I could use the space most effectively and showed me another size option in case I needed more space. Everything was explained really clearly around getting access to the site and my unit.
Google
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Chad and Latoya were super professional , helped all the way, took me to a tour through the storage facilities... And granted me 50% off the real price!
Super satisfied!!!
Anonymous
Feefo
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Lovely very helpful staff

Lovely very helpful staff at Sureguard in Deptford. Very polite, nothing’s too much trouble, happy to explain. Also a very good deal on the first month’s rent!! Highly recommended
Google
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Excellent Latoya was Friendly and Professional thank you
Google
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I have just signed up for a unit and I'm so grateful to Latoya for her excellent service. She talked me through the process clearly and made sure that I was getting the best value for my money and best use of the spaces available.
Life is challenging for everyone at the moment and service like this makes it all a little more manageable.
Google
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Signed up to Shurgard in Deptford and just wanted to say what excellent service. The young lady (Latoya) was extremely helpful and friendly and explained the whole process very well. A very clean tidy and easy to use storage centre with competitive pricing.
Google
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Customer service was great given the fact that I was late. Met with Toya and she was polite, knowledgeable and explained every last detail. Good first time experience, thanks Toya :)
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Thanks Latoya!
Google
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Google
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Chad was really helpful and very pleasant to talk to, even helped me get the best deal I could, great service!
Google
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Great customer service, Latoya has been extremely patient and took the time to show me my box and explained to me all the little details that I should be aware of as a customer.
Google
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Thank you for showing us around. Latoya has provided a great service.
Google
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Quick and excellent service!
Anonymous
Feefo
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Excellent service👍

Very helpful assistance
Google
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Very professional staff specially Borris and Latoya !!! They help me to find the right unit. Highly recommended!!! Stefania MRW
Anonymous
Feefo
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excellent customer service. lovely clean spaces

excellent customer service, going out of their way to make arrangements as flexible as possible. very clean premises
Feefo
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avaiable, clean and secure. all we need in the times of covid :)
Google
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Very swift and excellent service. Latoya was very friendly and helpful with my needed requirements. I can only recommend.
Google
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Was extremely pleased with the service I received today by Farid at shurgard romford. Answered all my questions very happily and walked me through the whole process step by step 👍🏼
Anonymous
Feefo
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Helpful staff

Helpful and accommodating staff - easy transaction
Feefo
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Excellent service from your check in lady. Friendly, fast and super efficient.
Feefo
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Awesome Customer Service

Super easy, efficient experience! highly recomend this branch!
Google
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Latoya was really helpful when I lost my key and sorted things out for me straight away. Friendly and knowledgeable. Great experience!
Google
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I can highly recommend Shurgard Deptford, such a great experience. Latoya was exceptional . Very easy and friendly check in process and tour of the site. Her positive upbeat attitude and warm presence was most welcomed.
Thank you.
Google
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Latoya was extremely efficient and her customer service was exceptional. Made the process over the phone very simple and everything was explained to me.
Google
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Google
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Had a great experience, Chad was very patient and helpful with my queries and concerns. I would highly recommend their services to anyone looking for storage!
Google
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Google
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Google
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Google
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Google
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Great customer service!!
Google
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I popped into Shurgard in Deptford because I needed some storage space on very short notice. The gentleman working there, Chad, was extremely attentive to my needs, asked all the right questions, showed me around the place and had me set up to move in the next day in no time. Really impressed by him and the entire experience.
Google
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Staff are strictly adhering to the policy but friendly and helpful at the same time. Many thanks, will definitely be using the service in the future if a needed.
Google
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Would just like to thank Fariq for his pleasant attitude and the way he explains everything in detail.keep up the good work your a credit to the company.👍
Google
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Farid provided an excellent service. Showed us around and talked us through all of our options. He even suggested the best sized unit based on our requirements.
Anonymous
Feefo
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Convenient opening hours and reasonably priced.

Friendly staff, continent hours and reasonably priced. First month discount is a bonus.
Google
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FARID HE WAS VERY HELPFUL
Google
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Google
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Staff are helpful, facility is clean and tidy. Limited parking spaces on site, so you're either lucky or unlucky.
Google
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Google
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Quick, easy and friendly!

Highly recommend, they made every step of the process as quick, easy and painless as possible. Was helped by Latoya who showed excellent customer service and took the time to answer all my questions.
Google
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Incredibly efficient, organised and friendly. Seems very secure. Thank you Chad for a wonderful service.
Google
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Wow! Amazing service from Chad and Latoya at Shurgard Deptford today. They saved my life. 5 stars
Google
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Very friendly and professional service by Latoya
Anonymous
Feefo
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Super Good

Everything was easy to arrange, and staff was so helpful and friendly.
Google
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Latoya was a great help at Shurgard Deptford
Anonymous
Feefo
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Local storage near to where I live, with right size & right price

Fast efficient service and able to move my stiff n on same day.
Feefo
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La Toya was very helpful in assisting me with the logistics of how the place works.
Google
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Excellent Service and will be happy to come back
Feefo
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I was impressed with the facilities, certainly an upgrade from my previous storage provider.
Google
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Google
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Excellent service provided by Latoya & Fu
Google
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Very helpful staff
Google
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Shurgard at Blackhorse Road is a modern, clean, purpose built storage facility. Reasonable fees I halfed my storage costs moving here and got more space. Access from 6.00 am to 11.00 pm. No brainer really
Google
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Excellent service from Farid who showed me around at Deptford 👌👍
Google
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Farid gave us excellent customer service, he was very detailed and very helpful in making us to choose the right size of the unit. Farid is a friendly guy and the registration was very smooth because he made sure we got the best deal. Thank you Farid.
Google
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Latoya was great. She had all the paperwork waiting for me when I arrived. A good experience.
Google
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I was in and out in half an hour only ten minutes after reserving my space on line. Farid was very efficient, polite and quick and good Covid policies in place. The space is bright and very clean. Highly recommended.
Google
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Google
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Really good and professional service at the phone when booking my storage unit. Best of experiencies in customer service!
Google
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Farid was excellent. Good customer service
Google
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Google
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Farid was patient, kind and helpful and a great asset to your company.
Google
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Google
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Farid and Latoya of the Deptford branch have got to be the nicest people I have met whilst being at Shurgard they are more than happy to accommodate my needs and go above and beyond with there service to make sure I’m happy, the branch is very well run and very very tidy and clean, they are an absolute credit to the Shurgard company (don’t ever let them leave!!)

Many Thanks

Mark Eldridge
Director
EAC Airconditioning ltd
Google
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Great customer service! Latoya was really helpful!
Google
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Friendly and helpful staff
Google
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Great experience and welcoming service
LaToya thanks
Google
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Everything sorted smooth and great customer service, thanks Latoya!
Google
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Very helpful and understanding.
Totally professional.
Thank you.
Google
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Google
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Very nice place,clean and safe and Latoya is fantastic and friendly doing a good job
Google
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Google
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Professional and efficient service from Farid. Lowest prices for storage in the area.
Google
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Very helpful and a fast call back to organise a unit.

Thank you Latoya :-)
Google
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Excellent service from Farid. He showed us around, explained how to use the storage facility and made it all seem much easier than it originally looked!
Google
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Thanks for Latoya’s help!
Google
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Anonymous
Feefo
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Nice customer service at the store

Good customer service
Feefo
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Excellent service from start to finish of the process.
Feefo
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Price reasonable; communication is clear; staff direction straight forward and polite; moving into the facility was simply and made easy with the use of trollies and lifts. Then we were left to move in with privacy. Thank you
Google
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Google
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Farid was very helpful, process was briefed very clearly by him. Storage facilities are clean. However, automatic doors would do wonders. Recommended
Google
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Latoya have been efficient and provided a 5 star service ! She guided me through and left with the right product. Thank you !
Google
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Google
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Great customer service, high professional.
Google
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Farid has been an excellent Manager
Google
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Excellent service by Farid, quick and easy to get query resolved!
Google
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Very quick and straightforward service.

Fu, the manager at Deptford Shurgard, was very helpful when it came to concluding my use of their faculty particularly given vacating my empty unit had to occur remotely due to the Covid-19 lockdown. Very helpful.
Google
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Google
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I was served by Latoya she was extremely pleasant and helpful. Thank you!!
Google
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Google
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Google
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Google
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Great service, friendly staff. Nice clean premises, good security system
Google
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Nice clean and superb organised storage
Google
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Nice clean brand new storage !
Google
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So far a good experience here. Everyone is very friendly and helpful such as Latoya and those at the front desk. The storage is secure, the units and general areas are very clean and I feel happy with my belongings being secure in this branch. Also I had a good deal for the time I need storage.
Google
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Very friendly and professional service!
Google
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Fantastic service, Latoya was super friendly and helpful!
Google
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Very friendly staff over the telephone.
Google
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Great Service. Latoya was really kind and helpful.
Google
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Google
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Google
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Google
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Staff Latoya was very patient and took time to assist me with my questions. Very great customer service.
Thank you.
Google
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Google
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Latoya was very friendly and helpful in spite of technical complications
Feefo
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I have rate shurgard 5 stars for their pricing and location.
Google
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Great place to store house goods. Great service from the staff, Latoya really made the process super simple. The place is very clean and secure, with internal car park and trolleys to assist on moving things in and out.
Google
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Amazing customer service from Latoya who worked so fast to deal with an enquiry. Thanks so much!
Google
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Latoya was very helpful
Google
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They service is absolutely %100 service . Very pleased with all. Will recomend to anyone.
Feefo
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Good service

From start to finish, they did the whole process well! There were a lot of signatures required, and it was all explained and made clear. That sums it up.
Google
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Very helpful personnel, friendly and professional. Space is clean and well equipped.
Google
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Google
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Latoya was polite, helpful and knowledgeable about the products and services that the company provides, which made my experience stress free.
Google
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Latoya was great help, very friendly and on the ball.
Google
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Latoya was very helpful and explained everything really well. Made the whole experience much easier in general. Really good service
Google
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Five stars to Latoya for the big and fast help! Thank you.
Google
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Your opinion of any company is based on the first impressions when you initially make contact. I contacted yesterday to enquire about a unit. Latoyah @deptford office was friendly and patient given that I had no idea what I wanted other than a secure space. As a result I have secured a unit. I hope that all my dealings with your company are dealt with as professionally as my first contact. As it would be a shame to undo the work that has been put in by this young lady to assure me that I should do business with you.
Google
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Google
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Fu was very helpful and made the whole experience straight forward. Much easier than Access or Big Yellow
Google
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I Found the customer service very good. He was able to clearly advise me on which unit would be cost effective for us and we were happy with the whole process. Thank you .
Google
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Latoya was super thorough and patient over the phone. Thank you sweetie x
Google
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Fu and latoya really informative and helpful. Definitely recommended.
Google
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Latoya was incredibly helpful with my endeavours and I appreciate customer service like this, 10/10 service !!
Google
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(Translated by Google) Latoya provided excellent customer service over the phone with all the details and tips needed. We are happy with your service. Thanks

(Original)
Latoya ens va proporcionar un servei d’atenció al client excel·lent per telèfon amb Tots els details i conseills necessaris. Estem contents amb el seu servei. Gracies
Google
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Very friendly best customer service ever ✌🏼 Two people need to mention is Farid and Latoya for all their help .
Google
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Latoya was very friendly, professional and easy to talk to. She got us the best deal.
Google
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I needed detailed information and assistance with clearing my deceased brother's unit. I reside in Canada so the logistics were difficult. Fortunately I was in contact with Shurgard employee Latoya, who was very professional and helpful.
Thank you for a job well done.
Google
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Google
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Excellent service from Farid!
Google
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Fariq was very understanding of the anxieties of one with little experience of having to make use of Storaging once personal effects in Shurgard Self Storage.
He remained professional and able to take you through the proccessis of acquiring a storage place.
The place is clean and feels safe to entrust Shugard Self Storage with once personal effects. Compliments to the rest of the staff
Well done Fariq and thank you for services. Keep up the good work.
Lily Dada
Google
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Great Customer Service! Agent Erienne explained fully terms and conditions, rental rates ect. Very friendly staff.
Google
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Farid at Shurgard Deptford made things easy. He was clear and methodical and have great advice about which boxes buy and for the best price.
The location is also easy to find and the facilities are clean, secure and easy to navigate.
Google
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I called to make enquires and Latoya was very helpful. Although it seems you may not be able to assist us with our special requirements your represenative was highly informative and pleasant. I'll be back should there be a need, now I know exactly what Shurguard could possibly help us with in the future.

Great job Latoya

S.Barrett
Google
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Google
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Latoya was super helpful
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Good staff, clean place, good prices. Highly recommend. Thanks, Latoya
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I had the pleasure of dealing with Latoya and Farid today at the Deptford branch. Both very professional, friendly and engaging. Farid was extremely helpful and Latoya is something special and a credit to your company, keep hold of that one.
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Fantastic staff, very friendly, helpful and patient
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Farid was professional and gave us the information that would best suit our needs to make a decision. We will return shortly to sign up. I am happy we got all the information.
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Very professional service from Latoya!
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I called to re-arrange a booking and Latoya went above and beyond to help me. She was friendly and very helpful
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Toya was really helpful and smiley, the boxes will be perfect and the toilet was super clean and fresh so thank you very much. See you again soon!
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Latoya at customer service was very kind and helpful. She helped me understand the cancellation process.
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Toya was absolutely amazing! Super friendly, super helpful and just an all round star! Will definitely be recommending her to everyone looking for storage space.
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Latoya helped me today great customer service
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Latoya was really helpful. Many thanks.
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Received an excellent service from Toya, very friendly and helpful. Well done and keep the good job up. Thanks
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Really good service , compatible prices and great customer service from Toya who greeted us on entry into a warm reception. To Fu who completed a complex tax and invoice request. Both great great service and credit to the company.
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Servers by jamil. The staff very friendly. They tell me everything what I wanna know.
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Very well maintained storage units with excellent storage capacity and facilities. Loads of extras like boxes and tape. Very friendly employees. Easy process from start to finish to find the perfect storage place.
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Been using this place for 2 years now, great service, great price. Boris and Fu are both really amazing, very helpful and friendly and made the moving in process as helpful as possible. The staff made the whole experience worth it! Will be coming back
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Fu was fantastic. The service was great, efficient and very easy to set up.

We will definitely be using this facility again.
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good very good
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spacious & modern. so far, Aktar is young but enthusiastic with helping us. i think he has great potentials in career in the future.
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Good place
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Got a very good deal, much cheaper than others in the area (As of December 2018)
Deptford Store. I do Removals and have used them all. South East London.
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Erian and Rory were awesome! Very friendly and very hekpful!!! Erian explained the terms and conditions in "plain english!" 5 stars just for the service! Storage? aren't they all the same? It's the service from Erian and Rory that makes the difference!
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When recently looking to put some items in storage I wasn't 100% what I was looking for in terms of size etc. Thankfully Shurgard are experienced in this and guided me through the process of working out what size unit I'd require etc. With easy access between 6am-11pm it means I'm able to pop along and add/remove things as needed.
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Great experience here. Virtual tour online is very handy for a look around before deciding if this is the right place for you for self storage. Good offers on self storage and very clean. Impressed!
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I really like the trolleys you can use from vehicle to the spacious lifts and to your storage space and vice versa.This is especially useful if you have bulky or heavy stuff to store. It speeds the whole process up too if you have lots to carry. You can take a virtual tour to look round before booking too.very impressed.
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When trying to scope out somewhere I always like to investigate the best place to go.
Shurgard has been brilliant. From the access gates at the front of the property to the parking and disability entrance. The bright white and red corridors throughout make the building look clean and modern.
I like the idea of being able to buy boxes and other packing equipment if needed and the prices are budget friendly.
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As others have mentioned, there's a Virtual tour and Wheelchair access. Once inside you instantly notice how bright and clean the building is, while most would not pay attention to this my female staff have commented that it adds a sense of security along with the ample CCTV which is a stark contrast to some of the other storage units with dim or unlit corridors. The staff we have met have always been friendly and polite and there's a good range of boxes, tape and other packaging materials for sale in reception at reasonable prices. It's hard to get excited about a place to store you things but the staff deserve recognition for the service they provide and the prices are the best we have found in the area.
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I really liked the virtual tour as it's useful to be able to get a feel for a self-storage unit before checking it out in person. I wanted to be sure that the site would be clean and well maintained and have units the right size for me. It's important to be able to have somewhere safe and secure for my belongings.
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Great storage area for local and they have a flat area for easy and disabled access.
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The virtual tour is really handy so you can get a good feel for the self-storage unit. My mum is in the processing of moving from the south to the north and needs somewhere safe and affordable, would recommend Shurgrad.
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Very helpful staff, lovely to see the disabled access which was a great help to me as my Daughter was in a wheelchair. Can not recommend highly enough
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Really great company and staff! Clean and well presented inside and out and plenty of customer parking.Great size storage spaces. Building is easy to find!
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Very friendly and helpful staff!
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Very professional and helpful staff. Fu even waited for me after his shift had finished on Saturday to allow me to move all my stuff in the unit I had hired. Thanks a lot! Would definitely recommend.
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Staff was a bit lost at times once we were doing registration, but overall quite helpful and friendly. Once we signed and moved in we didn’t need any of their help, since everything’s working well. It’s very clean and pleasant to use.
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Lovely space
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Very smooth ‘move in’. Paperwork is lengthy, but I guess necessary.
Staff seem very polite and ‘switched on’
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Good options, great sizing and pricing. As it's a newly opened shop, we got good 50% discount. 15sqft comes around 50£ is good
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Very friendly and helpful
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New storage unit really clean and looks very secure
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Fu at Depford is fantastic, next level customer service. Great experience, highly recommend
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