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Shurgard Croydon Purley Way customer reviews

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Customer reviews

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10 reviews
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Date
Rating
Feedback
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When was the last time Shurgard purchase trolleys? We need rubbish cans. Shurgard taking a lot of money from we the customers but they don't seems to want to provide materials that will make our money worth. Due to this, three of my friends has decided not to use Shurgard again
Ann D.
Hello, thank you for taking the time to give us your feedback. We have trolleys at the disposal of our customers to make loading and unloading as easy as possible, but sometimes during peak moving times there can be more demand than available trolleys. We apologise for any inconvenience this may have caused. We'll pass your feedback on the trolleys and wastebins on to our operational department so we can review this at your location. 16-10-2017
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Being a returning customer we well attended to
Customer service on point
Will definitely use shurgard Purley way again.
Anonymous
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Perfect for our needs. Great service and exactly as advertised
Anonymous
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My reservation for storage space was dealt with efficiently and courteously. The unit is ideal for shape and size. My criticisms are only two - on the day I moved goods to store, one lift was out of action and - together with two other people moving in - there was considerable confusion and delay. Also the lack of a toilet facility on level 2.
Anonymous
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The staff are very nice and profetional and the services are good
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Great customer service

The lady who helped us was especially attentive and knowledgeable on all aspect of he service. It was breeze working with her.
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Excellent

Very helpful staff and good prices.
I would recommend the Croydon branch
Anonymous
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Satisfied with my service

I would recommend others using the company but I was initially given paper work for the incorrect unit price.
Anonymous
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Great service.

We were unsure of the size of unit to rent, but the staff were extremely helpful in showing us the sizes of units so that we could come to a decision. Having made the decision, they spent time trying to find a unit close to another that we had already rented. They were courteous and extremely helpful and patient. Great advert for the company.
Anonymous
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Disappointed experience.

Simply remove £1 advertising and put real ones. It cost me 1st month £24.
Ann Demecheleer
Hello, I’m sorry to read there was some confusion in regards to your first-month charge. The £1 special offer applies to the monthly rent of your storage unit and is available to new customers. The only extra costs you may need to pay are a one-off administration fee and a unique sealed lock to your storage unit to guarantee no one else can access your belongings. Although all our stores are fully insured, you still need to get an insurance to cover your stored items. Our rental prices can’t include insurance for your belongings because the cost depends on the value of your goods. You can find all the information on pricing on https://www.shurgard.co.uk/self-storage/why-shurgard/self-storage-prices. We are confident that the overall cost of your storage at Shurgard offers great value in the market and thank you again for choosing Shurgard. 29-05-2017
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I was dealt by Ryan from start to finish, who was probably one of the most professional people I have dealt with in relation to customer services, who was more than helpful and trying to accommodate our needs as best as possible.
Anonymous
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Simple, excellent and transparent service

Just simple great service. Everything was explained regarding the pricing and he was very transparent with it all.
Anonymous
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Dreadful

Have problems with the access on many occasions a big let down for my business and no compensation granted.
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The fella that dealt with me was brilliant and the facilities are perfect c...

The fella that dealt with me was brilliant and the facilities are perfect cheers
Anonymous
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Excellent service by Shurgard Self Storage UK

Staff were very good explained everything and friendly
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Excellent service by Shurgard Self Storage UK

Everything you'd expect, easy and convenient.
Feefo Gold Trusted Merchant  Member of SSAUK