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Shurgard Croydon Purley Way customer reviews

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Customer reviews

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68
15 reviews
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5 reviews
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0 reviews
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4
1 review
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4
1 review
Date
Rating
Feedback
Anonymous
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Perfect for our needs. Great service and exactly as advertised
Anonymous
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My reservation for storage space was dealt with efficiently and courteously. The unit is ideal for shape and size. My criticisms are only two - on the day I moved goods to store, one lift was out of action and - together with two other people moving in - there was considerable confusion and delay. Also the lack of a toilet facility on level 2.
Anonymous
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The staff are very nice and profetional and the services are good
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Great customer service

The lady who helped us was especially attentive and knowledgeable on all aspect of he service. It was breeze working with her.
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Excellent

Very helpful staff and good prices.
I would recommend the Croydon branch
Anonymous
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Satisfied with my service

I would recommend others using the company but I was initially given paper work for the incorrect unit price.
Anonymous
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Great service.

We were unsure of the size of unit to rent, but the staff were extremely helpful in showing us the sizes of units so that we could come to a decision. Having made the decision, they spent time trying to find a unit close to another that we had already rented. They were courteous and extremely helpful and patient. Great advert for the company.
Anonymous
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Disappointed experience.

Simply remove £1 advertising and put real ones. It cost me 1st month £24.
Ann Demecheleer
Hello, I’m sorry to read there was some confusion in regards to your first-month charge. The £1 special offer applies to the monthly rent of your storage unit and is available to new customers. The only extra costs you may need to pay are a one-off administration fee and a unique sealed lock to your storage unit to guarantee no one else can access your belongings. Although all our stores are fully insured, you still need to get an insurance to cover your stored items. Our rental prices can’t include insurance for your belongings because the cost depends on the value of your goods. You can find all the information on pricing on https://www.shurgard.co.uk/self-storage/why-shurgard/self-storage-prices. We are confident that the overall cost of your storage at Shurgard offers great value in the market and thank you again for choosing Shurgard. 29-05-2017
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I was dealt by Ryan from start to finish, who was probably one of the most professional people I have dealt with in relation to customer services, who was more than helpful and trying to accommodate our needs as best as possible.
Anonymous
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Simple, excellent and transparent service

Just simple great service. Everything was explained regarding the pricing and he was very transparent with it all.
Anonymous
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Dreadful

Have problems with the access on many occasions a big let down for my business and no compensation granted.
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The fella that dealt with me was brilliant and the facilities are perfect c...

The fella that dealt with me was brilliant and the facilities are perfect cheers
Anonymous
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Excellent service by Shurgard Self Storage UK

Staff were very good explained everything and friendly
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Excellent service by Shurgard Self Storage UK

Everything you'd expect, easy and convenient.
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Great check in and information

The gentleman who helped me and checked me in was very professional and informed me of the whole procedure as I had never used this services before and didn't know what to expect. Please pass him compliments for a job very well done!
Anonymous
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not sure what else to say it us storage..

The guy was so helpfull and made it very clear...very clean ..
Anonymous
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I would recommend shurguard

Quick service, well equipped, storage accessible in appropriate timing.
Anonymous
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Excellent!

Very helpful and knowledgeable staff. Excellent facility.
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Excellent service by Shurgard Self Storage UK

The staff (John) was polite and helpful.
Anonymous
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Quick service and clean storage!

Quick service and clean storage!
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Thoroughly professional and courteous staff and great deal on Storage..

Excellent and professional service by staff..helpful,polite and courteous throughout with in depth knowledge of the service...only fours but felt a little let down providing proof of address...very specific type documentation required ..I felt they should have accepted a recent phone bill with my address on it but apparently it was not acceptable...it meant I had to scurry about a bit getting suitable documents..Apart from that small niggle I felt great relief,satisfaction and a load of stress lifted off me...I will definitely recommend anyone I know who.needs storage to try Shugard!Thanks to the team at Shurgard for such a great service!
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Very helpful & informative.