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Shurgard Croydon Fiveways customer reviews

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Customer reviews

Date
Rating
Feedback
Anonymous
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Quick and easy to book with good offers avaiable

Great customer service on the phone and in person. It was quick and easy to book and decent price with offers available.

I went to look around storage unit after reserving online and was shown how to access the site, use lifts and access storage unit using your individual pin codes at each stage that are set up for security purposes. Whilst I was there I went through the paperwork and contract etc as this can take a little time (around 15 mins). Therefore on the day I just collected my lock I had chosen to purchase through Shurguard from reception. Again a representative went through accessing the site, lifts and showed me to storage unit and checked I was happy on how to open and close the storage unit. I asked to have a go and they were happy to wait to check I was happy with it.

All went smoothly on the day I wanted to move my things into storage and my removal people were able to get on and put things in. I've since been back to the unit and can access it between 6am and 11pm. There are set times that staff are onsite during the day but you can still access when they are not.

There is a toilet by the parking area. Not sure if any others as not looked.

Security seems good as you have your individual passcodes which you need to get into the car park and exit car park and use to go in the lifts. You buy your own locks for the storage unit. Plus as expected there are cameras all on site.

The parking area is small but I've been there 4 times and always got parking. There are no parking bay markings so I find it a bit confusing how and where I should park therefore I just go along with how others are parked on the day whilst I am there and make sure I'm not blocking anyone etc

There are trolleys to load your stuff on to take in the lifts (there are 2 lifts) to your storage unit, which is very useful, but there are not many and some are tough to steer. Despite this we did manage to use these on the 2 occasions needed.

I would recommend Shurguard.
Anonymous
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Freendly
Anonymous
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Excellent Service!

I rated it so high because the service I received from the member of staff at the time of completing all paper work was excellent! He was so ...helpful, polite, informative and patient.. Excellent customer service... much appreciated. :-)
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Would recommend

Excellent and knowledgeable service.
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Good and friendly staffs.

Good and friendly service
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Very Good

The chap that booked me in on Sunday was extremely good, courteous and efficient. especially when you consider that he was not normally at this particular unit.

Best regards

Colin G RIng
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All Good

All very professional .
Anonymous
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Professional and friendly service.

The person who showed me how to access my storage space was professional and friendly.
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Great service!... A lot of information and help provided... Thank you very much!
Anonymous
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Professional friendly service from the staff, Ryan is particularly helpful.
Clean secure environment at a very competitive price. Highly recommended.
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manager very efficient

The manager i dealt with was excellent this is the reason i am giving 5 stars
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Thanks again, no issues with your team at Croydon Fiveways.

Staff member on site very pleasant and dealt with my requirements in a professional manner.
* Promotion conditions.
Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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