Reviews of Shurgard City Airport

Covid-19 update: Our stores are open. Contactless rental remains possible. More info on our protective measures »

✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
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Self-Storage at Shurgard City Airport
Storage units from €1 for the first month's rent, plus book online to save up to 20% every month.

CUSTOMER REVIEWS

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(4.9) based on 249 reviews
Date
Platform
Rating
Feedback
Feefo
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Excellent experience, very friendly and helpful staff
Feefo
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Excellent customer service
Google
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Google
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Excellent, friendly service from Shane who worked extra hard to find me the best deal as possible
Google
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Google
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Very helpful and transparent quotation unlike some rival firms.
Google
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Thanks to Leigh and Hannah for setting us up so quickly and easily
Anonymous
Feefo
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Thanks

Thanks to James for making me feel very welcome
Google
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Excellent customer service Shane and lee were excellent informative and friendly highly recommended
Google
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Shane was amazing
Anonymous
Feefo
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I am immensely satisfied with the service I received.

I am immensely satisfied with the service I received.
Google
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Really kind and helpful service would recommend. Leigh was so helpful to me and my flat mates l, went above and beyond to help us with our move!
Google
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My experience with Leigh has been exceptional. I initially had issues with the reservation due to not having an available room of my desired size at the time of needing to move in. However, Leigh was extremely helpful in allowing me to upgrade my room to the next size while still maintaining my original quote & move in date. Great service overall!
Google
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Leigh you were extremely helpful and you have the best customer service skills 👌🏼
Google
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Shane was fantastic! Thank you so much for your help, great customer service.
Google
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Very easy process getting our storage unit, especially
with the helpful young man Lee in the office assisting in any way he could
Google
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Lee is absolutely fabulous. Was very helpful to me
Excellent advice on boxes suitable for shipping versus just storage. Thanks a lot.
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Google
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Thanks Lee for the assistance yoday
Google
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Great and helpful advice Leigh at Shurgard
Google
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Excellent customer service helped clarify many questions I had regarding the units.
Thanks for all your help Shane !
Google
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Great customer service! Shane who I spoke with was polite, professional and very helpful in answering any questions I had.
Thanks so much
Google
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Great service from Lee Shane
Google
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Leigh at Shurgard Hanworth has been an amazing help.
Google
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Lee been very helpful
Google
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Lee
Google
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Spoke to Shane and he provided excellent customer service, so helpful and informative.

Quick, easy and efficient! I would recommend to others.
Google
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Lee was amazing helpful and friendly
Google
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Lee has provided a great service so far!!
Google
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The guy on the phone was a credit to the company.
Much more helpful than previous staff and I am a regular customer.
Give him a pay rise and a promotion

Cheers
Google
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Good experience with Leigh, he showed us a few sample units, explained the pricing structure and we secured a unit.
Google
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Great service by Lee
Google
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Leigh was awesome help! Super informative and gave great advice.
Google
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Lee at Hanworth Shurgard, very helpful and amazing service.
Google
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Leigh at The Hanworth Storage Unit has been most helpful and couteous. He acheives this by listening to your requirements and tailoring the units he offers to suit. You walk away confident you have the right deal. Highly recommended.
Google
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Very grateful for Lee's help today. Very informative and friendly guy.
Google
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Leigh at Hanworth was incredibly helpful
And I would definitely use Shurgard again
Google
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Really helpful staff. Lee and his team have been excellent.
Google
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Leigh was helpful 👍.
Google
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I have to say Lee is the loveliest, nicest guy ever.
We came in with so many worries and he put our mind at easy. Excellent customer service .
Google
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Leigh was 👍👌
Google
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Signing up, explanation and signing out was very straight forwards thanks to Leigh's professional customer assistance
Google
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Lee and Shane have been extremely helpful.
Always in a good mood and available.

I would certainly recommend this branch.
Google
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Leigh was helpful in giving us advice on storage boxes, even though we are not storing with them. Thank you!
Google
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Went in to buy boxes for moving house. Lee was very quick, friendly and helpful
Google
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Lee was very helpful
Google
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Leigh was a great help
Google
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Leigh Very polite and professional service minded person
Google
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Thanks to Lee I was able to get the exact size I needed which saved me more than I thought !
Google
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Can't thank Leigh enough, what an asset to the company! Nothing was ever a problem or an issue and was always going out of his way to help. Thanks to him I would definitely use again!
Google
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Lee was fab!
Google
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Excellent service - always friendly and efficient. Lee is top man!
Google
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Excellent service. Friendly staff member Lee
Google
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Leigh and Shane at Shurgard Hanworth have always been extremely helpful and polite. It is a pleasure to do business there.
Google
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Spoke with Lee from Hanworth store and he was extremely helpful and innovative, helping to create the solution we needed. Attended store and he done everything we needed with some cheerful banter and a good smile. Great customer service and so happy for a Sunday
Google
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Lee was great and helped me out last minute and found me various solutions. Very happy
Google
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Shurgard storage provided an excellent quality service.
Leigh, was quick and efficient, and was able to provide us with the necessary storage space for a good price.
As a first time customer, I highly recommend this place.
Google
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Lee has provided a highly rated customer service.
Google
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Excellent customer service. Lee was very helpful, sorted my storage out with no problems and nothing was too much trouble for them.
Google
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First rate, and very friendly service from Leigh
Google
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Anonymous
Feefo
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Top service
Google
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Super friendly service from Matthew who explained everything and made sure we understood how the system works!
Google
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I used Shurgard self storage for my storage. I finished up yesterday and would 100% use them again in the future. Shane in the Hanworth store was really helpful from start to finish. He patiently helped me find the right size unit for me, from what was available. My unit had good lighting inside, which I noticed some don't.

I had to postpone my leave date twice, due to a shoulder issue. They were helpful and accommodating with this. I also utilized their offer, which was a bonus.
Anonymous
Feefo
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Great service

Great service - very friendly and helpful staff at reception.
Google
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Google
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Friendly and professional team (thanks Shane), efficient service and good value too.
Google
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Lee and Shane, first class service. Good rate for boxes. Would Recommend.
Google
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This is a great play to use friendly helpful staff excellent especially Leigh

All a plus and highly recommended
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Excellent service, needed storage ASAP and was sorted straight away. Amazing customer service!
Google
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Lee at hanworth shurgard has been fantastic in helping us in our storage needs ! Can’t recommend enough coming from a big yellow to shurgard definitely recommend!
Google
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Leigh was very helpful and I’ve rented the perfect sized unit for my requirements
Feefo
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Would recommend

Good customer service, well maintained place😌 lots of security so your stuff is pretty safe
Google
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Feefo
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Really good
Google
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Excellet service by Lee and his colleague, Sean. Many thanks.
Google
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Google
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We had concerns with the size of the unit at first but after expressing this to Shane at the Hanworth branch he went through our options with us and sorted out a unit that was better for us. His customer service was excellent and really knew what he was doing.
Google
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Shane was great at helping us replace our lock after our keys melted in a car fire! He was incredibly helpful and even swept up the metal filings to protect our little puppies paws!
Google
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Damien was great with helping me choose the right unit at the best price. Upon arrival at Shurgard Hanworth, Mathew had all the relevant docs ready, gave advice and directions. They were efficient, helped with the codes in the lift and were following all COVID safety protocols.
Google
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Lee has been an absolute superstar, helping us with our storage requirements, which have had to be adapted many times over the last few years, we have always been given good advice and be made to feel like there is a solution to everything.
I 100% recommend using Shugard.
Google
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Long time customer, always found the service to a very high standard and Lee was very helpful today. Thamk you.
Google
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Thanks Lee for the five star service. Sorted me out with an upgraded unit, helped me with a sticky lock. Did me a great deal. Thanks!
Anonymous
Feefo
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James was great - he solved the issue I had when moving in quickly.
Google
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Excellent service from Leigh. Friendly, helpful and very professional. Have used Shurgard Self Storage before and would do so again. Many thanks.
Feefo
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I highly recommend Shurgard City Airport. Contact James

I'm using the Shurgard London City Airport Store.
Exceptional customer service by James.
Google
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Google
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Shane is friendly, professional and easy to communicate with. There was an issue that was not his fault but his intervention meant we saved a lot of time and hassle with the move.
Google
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Feefo
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Wonderful!

Fantastic Service. I had to move while remote and they made the process so much easier.
They where really fast to reply to calls and emails with all the relevant information.

Couldn’t recommend enough
Google
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Shane was very helpful today
And understanding
Wud recommend shurgaurd storage to others thank you once again to shane at shurgaurd storage
Google
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I have been worg shurguard many years. I would recommend them to all. The staff are very polite and helpful.
Google
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Had to make a pretty quick decision with regards a unit. Even though it’s a little bit further away from me than other units, they were much more helpful.

Lee was most helpful to deal with and in and out in the space of 20mins.
Google
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Google
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The service was really efficient and professional.
I was assisted by Shane who had just started but even during these strange times he went out of his way to show me around the units. If I hadn’t got the service I received I would have looked elsewhere, he even unsold the larger unit to me!
Google
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Leigh was absolutely fantastic on all 3 occasions i have visited the store. Definitely coming back
Google
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First time using shurgard very helpful and such an easy process would deffo recommend!!
Google
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What can I say?
I have used this branch off and on over the years for personal and business use. Each a good experience.

My recent visit has a very personal touch, which after we all have endured various lockdowns, has left me even more pleasantly surprised. Even with the COVID protocols, very personal feel.

Shout out to Lee, Nice touch!
Anonymous
Feefo
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Excellent service

Very helpful, no messing around!
happy to do business with them and would highly recommend
Google
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Google
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Friendly and professional service.
Google
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So friendly and kind staff!!
Google
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Very helpful in store when needed, storage area is very clean and tidy. The only thing the wife moans about is that it's always cold in the storage area.
Google
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Amazing service by these guys at Hanworth shurgard storage!!!...in the middle of sunday at a pandemic time, in where most companies and people will choose (for obvious reasons ) to stay away and isolated, here we are!!! , a company like no many others has decided to help out to those like in my situation will need a person who I can talk to, and precisely that was the case when I approached them in the morning so I found a young man called SHANE who truly helped me very diligently and with enthusiasm that I can only admire!!!...well done you guys with that endeavor!!!!...I have to congratulate you all... top recruitment standards!!...THIS THE TYPE OF PEOPLE THE WORLD NEEDS!!!🏅👊
Google
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Simple online booking process. Great service, and helpful first month discount. 15 day cancellation which takes the concern away from being tied in.
65sqft unit, reasonable space (if you use the height - so be prepared to stack) for most ground floor contents from our home during a renovation - main items 2x3seater sofas and ~30 boxes.
Easily accessible (albeit on the 1st floor but easy to find).
Lee, the Store Manager was incredibly helpful and courteous. Made it all very easy.
Google
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Lovely clean storage unit. Much cheaper than nearby storage places and much better. Lovely manager and staff very kind and helpful. Choose this storage you will be glad you did. Thanks Shurgard Hanworth
Google
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Been a customer at shurguard Hanworth for around a year, and have always experienced great customer service from Leigh and Jack would recommend.
Google
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Very efficient service . Leigh was particularly helpful
Feefo
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absolutely great customer service. very very helpful. One of the best Shurgard storage store
Feefo
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Mr Chad was excellent staff.He really help me a lots .

Staff of shurgard are very good. They help beyond their level. Thay make me so comfortable. Spece wise shurgard is good & cheap.
Google
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Fantastic customer service from Leigh and jack highly recommend.
Google
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I have used the Shurgard storage facility at Popham Close for 4 years. Staff have always been friendly & helpfully & there is easy access to the units and convenient parking. I would have no hesitation in recommending.
Google
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Very happy with the service, even now in Lockdown, just buy a box with a quick phone registration and quick payment over the phone. Collect my box after 2min. Thank You once again x
Google
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Amazing customer service and would highly recommend 👌
Feefo
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City Airport Shurgard. Excellent customer service and very helpful staff.

Their service is always up to the mark. The staffs are very friendly and helpful.
Google
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Just completed a contract to rent a 15
square foot locker with Shurgard and
found the experience both entertaining and rewarding ! Leigh should be congratulated on his customer service
technique .
Anonymous
Feefo
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Easy online booking and helpful staff

Online booking was easy. Follow-up phone call was helpful. Arrangements on the move-in day were very straightforward (once we had found the 'hidden' road to the store)
Anonymous
Feefo
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Friendly helpful And patience.
Google
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Very good customer service and decent pricing. Things are stored in a safe secure environment and an extra bonus that you can access your storage up to 11pm every day at no extra cost. Would definitely recommend!
Google
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Leigh was great very helpfull through out the process!! It was very straight forward didn’t waste anytime the process was simple , explained the T&C did the paperwork quickly showed around the unit and that was it. I would definitely recommend it to all.
Good staff really makes things easy.
Google
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Anonymous
Feefo
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Really helpful staff. Neat and clean storage facility. Good security measures in place.
Google
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Feefo
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Excellent service, great location, amazing price
Google
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Anonymous
Feefo
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Excellent and friendly service, beyond and above.

This is the City Airport site, my wife and I were well looked after by Richard. He

explained all that we needed to do and also gave a tour of the site showing us the

different sized storage space.
Anonymous
Feefo
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Great service friendly staff and very helpful
Anonymous
Feefo
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Great customer services provided by Richard!
Feefo
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Happy so far

Process of signing up was really easy and straightforward. The staff I dealt with were really friendly and helpful, but also weren't pushing when we were initially enquiring. The set-up on side is good and everything works as expected. Beyond that, it's a storage container...
Google
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Great Service.
Google
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Google
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Good place for moving boxes
Anonymous
Feefo
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Very straightforward process

Very positive experience! Everyone at the facility was very helpful, and the process was very straightforward.
Anonymous
Feefo
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Smooth, clean and super helpful

The staff has been so kind, attentive and helpful from the very first contact. Check-in went super smoothly and I found my way to my storage unit super easy. It was very clean, neat and easy to move in to. Highly recommend it!
Google
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Staff at the Hanworth facility are really helpful. Excellent service so far
Google
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Great service. Very friendly and efficient
Google
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Can't recommend Shurgard enough Jack in particular. I needed a unit for my business but at the time they had no units on their £1 promotion. Jack kept in touch and as soon as the unit I needed became on offer I got a call. Thank you.
Google
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Thank you Jack and Leigh for making this so easy for me.
Google
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On Behalf of Amanda Jennings who says.
Very impressed with Shurgard Hanworth, and all their staff--particularly Leigh--so professional and very helpful, with a good understanding of our needs. Have used them for a long time and will continue to do so.
Google
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Leigh was a very help young man
Google
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Good place for storage
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After using storage for a few months I had a call from Jack today. He called just to see if the storage unit I have was full and to find out if I could move to a smaller unit to save money! Would like to say this is great customer service during these hard times every bit of money saved really helps! Thank you!
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Me and my wife have used Shurgard for about 4 months now the service has always been great from Jack and Leigh. Would recommend to anyone needed storage.
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The staff is so great.everything was good.I will recommend it to my friends.
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My friend & I visited Shurgard to secure storage space & we were very impressed with the service which Leigh gave to us. He was most helpful & friendly & an excellent representative for Shurgard. We were entirely satisfied with the way he conducted the matter & would highly recommend the company to others. Many thanks.
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James was very kind, helpful and patient. Excellent customer service
Feefo
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Quick and easy process!

Really nice guys at the actual unit reception, the process was fast and easy and also the lady I spoke to on the phone to make my initial enquiry was lovely. Really happy with the unit, it's super fresh and clean.
Anonymous
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Great service at City Airport, the guys are really professional
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Great place for short term storage jack gave me some really helpful advice which made things a lot easier.
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The prices were reasonable and there were no hidden costs. However the reason for a 5* is thanks to the helpful and friendly staff. Very polite and a honest unlike some of the other storage companies I tried who only want the sale. I would recommend Shurgard Hanworth and happily use them again in future.
Feefo
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Excellent service

Shurgard City Airport has a fantastic team and customer service
Google
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I spoke to Leigh. He was really helpful, informative, clearly spoken and friendly. A great introduction to Shurguard.
Feefo
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Easy to access, professional service from the customer service team. The storage is very secure, they have a parking facility which helps a lot and also they have trolleys available which makes it a lot easier to move boxes around.
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Perfeckt,.
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Thank you Jack for your help saved me a lot of time getting storage quotes for many of Shurgards Locations.
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Great service from Jack and Lee spoke on several occasions over the last week they helped get me the best possible price for storage and made it nice and easy.
Feefo
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Good service
Anonymous
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Very good . Great customer service.

Very good . Elliot at LCY was excellent.
Google
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Was looking for some small boxes to ship out some books the offer they have 10 for £9.90 was exactly what I needed.
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Very helpful staff, my first time using storage couldn’t be better! Thank you all guys for all the support and guidance! Highly recommended!
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Great service!
Google
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Manager Lee & Colleagues :) Have been ABOVE & BEYOND!
in these lifetime Changes 2020
Google
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Very professional
Many thanks
Google
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Great service at hanworth and good value boxes. Site was very busy but staff handled the distancing well given the situation.
Google
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I Used Shurgard in the past and now that I need storage again I am very confident to go back to them. Always best customer service, convenient locations, clean and safe storage rooms. Also Shurgard often have amazing offers and treats loyal clients with extra care!
Google
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Was looking for storage in the area Shurgards customer service was great would definitely use them again in the future.
Google
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The Medium Extra Strong boxes for sale here are great 10 for only £29.95 no tape required which is really convient!
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Fantastic staff .. always so friendly and happy to help 😊
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Easy secure access freindly helpful staff allowed me to exchange units as I reduced amount stored. I finished work at home so no longer needed storage Will use in future. Cost for location was reasonable and they have special offers for first short period that can safe you plently if all you need is a temporary quick solution.
Google
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Customer friendly environment.. great service.. 5 ⭐️
Google
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Friendly and helpful staff.
Google
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Fantastic staff at Hanworth branch especially Leigh who has always been available to help us with queries and last minute bookings. Used more than 3 times and will use again. nice and easy location. Easy access. Will definitely recommend this branch. Keep it up. 👍
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Great customer service and really helpful 😊😊
Google
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Really happy with using Shurgard for our storage requirements.
All the staff are really great and very helpful.
Google
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Very friendly Service, super helpful and an incredibly cost effective way to store your things. Highly recommended. 👍
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I do a lot of work with companies on service and impact.

I popped into the Hanworth store on Tuesday. The chap I dealt with was just terrific. All I wanted was some bubble wrap (!) - his welcome, his attitude, energy, positivity - all made the most basic of transactions a pleasant and enjoyable human interaction. If and when I need storage that interaction will make a huge difference to the choice I make.

I hope he is as valued by the company as he deserves to be.
Google
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Very impressed. Exceeded my expectations.

Clean, secure, well lit and very friendly staff.

This has completely changed my view of self storage as an option.

We decluttered our house as we were selling and it worked perfectly.

Definitely recommend!
Google
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Leigh was extremely helpful in setting up my unit, would definitely recommend
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Jack was very helpful and knowledgeable. Felt your storage is superior to your nearby competitors
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Very helpful positive experience Thank you Jack
Google
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Very easy to set up and equally easy to cancel when needed. Friendly helpful staff. Would definitely recommend.
Google
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We had booked a 65sq ft lock up and changed our minds to the 80sq ft, the manager Lee was very helpful and understanding and said there was no problem changing it which was delt with very swiftly. The storage units are clean and very easy access, the fact you can gain access up to 11pm at night means it’s easy to go when the traffic has calmed down.
The price is cheaper if you provisionally reserve a lock up on line which we did, the lock priced at £15 was convenient to purchase there and then of which you get three keys, also you keep the lock at the end.
We would recommend this company as the management are professional and friendly, a special thanks to Lee who did an amazing job looking after us.
Google
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I was waiting for the Shurgard office to open at 9.00 and, about 10 mins before that, another car drew up alongside me - thinking it was another customer, I got out of my car to get in line. It was in fact Leigh, the Store Manager - he recognised me and remembered my name from a few days before.
The IT systems had been down for a few days but Leigh and his colleague Jack did all they could to make the process as simple as possible and dealt with me as quickly as possible. I was particularly grateful as I was in a hurry to get back before the removals van arrived.
Clearly the systems failure was causing them great problems but that did not impact on me. Leigh’s concern for his customers is exemplified by the fact that, during a visit to another branch at the weekend, he had printed off a copy of my agreement to avoid having to do it by hand.
When the removals van arrived Leigh showed the driver and loaders how to get the easiest access to the units.
I highly recommend this particular facility - the staff are consistently courteous, professional and efficient. Excellent customer service.
This is the second time I have used Shurgard at Hanworth in the last couple of years and both times I have been very impressed.
Google
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Very happy.
Stored with shurgaurd for over a year with extremely valuable items. At first I was very worried but the staff was very reassuring that my items was safe. They explained to me about the locks and cctv. The entire process from the moment I booked online was seamless and easy. Payments are also very easy had absolutely no complications!

Would definitely store with them again if needed! :) highly recommend to anyone looking for a storage facility
Google
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From making an online enquiry, through talking to & meeting Anne to view the storage, through meeting Lee and booking to use Shurgard, to the actual moving and storage of my possessions, the customer service and support was and has been exemplary.
Moving and storing of personal possessions is a stressful & emotional process and Lee and Anne understood that from the moment I met them. They went the extra mile and more besides to help me out and calm me when I was rushing back and forth and stressing over the whole move!
And to top all that, Shurgard offers incredibly competitive rates for storage space. I will recommend them to anyone needing storage solutions.
Lee and Anne and Shurgard - I can't thank you enough!
Google
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Anne was extremely helpful and efficient in getting our locker sorted. Would definitely recommend,
Google
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Jack was really helpful sorting out a problem with my unit. His follow up to make sure everything was resolved was much appreciated.
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Really friendly and easy service from Jack. Makes the process very simple and enjoyable. Highly recommend!
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Google
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Excellent - easy to use, and unlike many storage facilities you can visit whenever you want (other than overnight). Friendly, helpful staff. Whilst the fee is calculated centrally for the specific time/demand, the staff will tell you of the best offer/way to keep your costs down. V clean!
Google
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Google
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Staff was friendly and very helpful, explained clearly how it works and showed us a variety of storage units to pick and choose from before we committed. Access is simple and premises are clean and well maintained. So far, so good.
Google
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super service; Jack - team member is very professional; helpful and friendly
we highly recommend this Shurgard brunch
Google
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Great service from Jack, extremely helpful as i had alot of questions, took the time answering them all clearly.
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Very friendly staff, excellent service.
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I thought I’d share my experience with Shurgard in Hanworth. I am currently moving down to London from up north and as you can imagine is a very stressful time. After making several calls and researching for a safe, reputable and convenient storage provider, I decided to visit at least 3 to compare.
I must say the service and treatment I received at Shurgard Hanworth was amazing. Shan who is the Store Manager took me on a tour of the site and showed me the perfect solution for my needs. He listened to me and done a fantastic job in assisting me. In the end I went with Shurgard purely on the service I received by Shan. Much better experience with Shurgard compared to the others I visited. Personalised PIN number to access, CCTV and great access hours. Locks are also more secure in Shurgard.
Definitely recommend Shurgard Hanworth.
Thanks again Shan!
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Google
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Shauw was very helpful and informative. I would really recommend Shurgard.
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Google
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Good people
Google
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Excellent service from the store manager Shan.
I have used other self-storage companies before but first time with Shurgard when I had to relocate for work, I was impressed with the professionalism and fantastic service that Shan offered, I will definitely recommend this branch to my friends.
Google
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Excellent staff & excellent service.
Google
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Ideal for everyday packing needs with sturdy boxes suitable for stacking, bubble wrap and strong tape to get the most out of your storage space. Check out the starter pack as this has a good select of boxes with a good discount
Google
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If you can find Twickenham Stadium the Rugby ground, you can find this store, just keep going straight down Chertsey Road you can't miss it!
Google
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Great self storage, you can drive up to your storage unit with ease. There are security camera's there for your peace of mind especially if you wish to store stuff for a long time.
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Another good store for storage, Hanworth looks very secure and has outside storage units you can drive up to. Very handy if you have a shop or something you'd need constant access for.
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There's a couple of storage places here and a Currys, but Shurgard stands out as a more impressive building, very secure with a gate around it and a good first month promotion at the entrance.
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It has a nice feel to this company, brightly lit inside and there are cameras everywhere to keep your things safe. At reception you can clearly see there is a lot of security inside.
Google
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This store in Twickenham is great. The reception adviser is very helpful. She explains how the storage system works and the options available to you. Plus, the lock up at times are convenient to your needs.
I would recommend it to anyone requiring short (or long) term lets.
Anonymous
Feefo
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Very good service thanks to the staff
Anonymous
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Lovely staff, rubbish lifts!

Elton was super helpful, made the check in process really quick.
The lifts are a nightmare and really slow. It's crazy for a place that size to have one lift serving upper floors which is where everyone needed to go. It doubled (at least) the amount of time it took to complete my removals.
Anonymous
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Slow check in, but good facilities once sorted!

I would recommend using this location for storage. Access etc is all straightforward and easy to sort out. The only issue I found was the 'checking in' stage. There was constantly a queue to do this and despite appointments being made, no one was really on time and all still required help. The process is very slow in store and maybe a recommendation should be put in place to check in on a DIFFERENT day to actually loading items into the storage unit or maybe a warning as to how long this process takes so people are able to better plan. It's also worth warning people that if their storage unit is on the level 5, only one of the lifts operates this area and therefore loading etc will all take longer. Just more information concerning the time it takes would be useful! Everything else is perfect, thank you!
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Good place
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Great storage facility with easy access for the removal van. There were plenty of ramps for easy access with the trolleys.
Anonymous
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Staff excellent and very helpful and professional . Disappointed about the

Staff excellent and very helpful and professional . Disappointed about the extra change such as locks and admin charges . It very misleading offering you an incentive to use Shurgard the charges you other costs. So really you got very little reward or discount for choosing them
Sophie Klem
Hello, thank you for the positive feedback- butwe are sorry to read you did not receive all the information on pricing you needed. Our on-site managers are available during office hours to answer any questions on storage and pricing. Unlike many other storage providers, all available units and prices are shown online, including our special offers.
The only extra costs new customers need to pay are a one-off administration fee and a unique sealed lock to your storage unit to guarantee no one else can access your belongings. Although all our facilities are fully insured, you still need to get an insurance to cover your stored items. Our rental prices cant include this because the cost depends on the value of your goods. You can find all the information on pricing on https://www.shurgard.co.uk/self-storage/why-shurgard/self-storage-prices. We are confident that the overall cost of your storage at Shurgard offers great value in the market and thank you for storing with us." 2/4/2021 12:44:58 PM
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I was a first time customer. It looks staff just gave me any available storage.
No paperwork was given, hard to understand how much you need to pay.
Next day I wasn't able to get in. On the card pass code was different then in computer.
Been told , they will try to refund me for that day, but again no papers no answers.
Apart from that. Storage is clean and easy to access.
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Friendly staff... Good deals on storage ... nice and clean ... carry trolley is bit tricky to move ... wish if they had card system or something to access bit easy than that long password.. overall good place to store things ..
Anonymous
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Hidden fees and water leaks in the facility made for a poor impression

There are a lot of hidden fees (15 pounds for a lock, 3 pounds per week for mandatory insurance, etc), which is really not appreciated.
The facility is dirty and there are numerous water leaks - it rains inside...
Other than that it is convenient.
Marie-Christine U
Hello, we are sorry to read you couldn't find the information you needed on our website. Unlike many other storage providers, all available units and prices are shown online, including our special offers.
The only extra costs new customers may need to pay are a one-off administration fee and a unique sealed lock to your storage unit to guarantee no one else can access your belongings. Although all our facilities are fully insured, you still need to get an insurance to cover your stored items. Our rental prices can’t include insurance because the cost depends on the value of your goods. You can find all the information on pricing on https://www.shurgard.co.uk/self-storage/why-shurgard/self-storage-prices. We believe the overall cost of your storage at Shurgard offers great value in the market and thank you for storing with us. 11/5/2020 9:11:26 AM
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Be Aware!!! DONT USE THIS COMPANY! They have the most shocking customer service. I have had the phone slammed down on me when enquiring about payment! Don't be fooled by and deals or special first month offers you will pay dearly in the long run! Do not cancel your contact mid month, you will be forced to pay in full, and then wait 10/14 days for a refund to get your own money back! Terrible Company Ethics and non existent customer service! If I could rate it -10 I would!!
Anonymous
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WORST CUSTOMER SERVICE EVER!!!!

I've not been able to get my storage yet, lost half day of work and the money of the rent of the van, also had to reschedule my flat cleaning (more money and trouble) still waiting to get into it, staff supposedly was getting back to me but so far nobody has been in touch,2 days are gone and still waiting, I've been bounced around calls and no one has apologised to me or offer me a solution, they instead told me that if I wasn't happy should be looking to rent with a competitor and get a better service.
Sophie Klem
Hello, and thank you for taking the time to give us your feedback. We will make sure to pass them on to our team. If there is anything we can do, send us your customer number to info@shurgard.co.uk. Our team remains at your disposal for any additional questions you may have. 10/14/2020 7:11:39 AM
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overpriced compared to compatitors across the road. not even willing to match price.been told on the phone "then go elsewhere if you dont like our price we can not match the price . it is a fixed price."
Google
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don't use poor customer service
Google
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Told me I would receive discount for added costs to my move due to a lack of common sense on their end, was never given. Sent me an invoice, their online payment wouldn't work, was then charged a late fee. No communication within the company, extortionate charges, useless customer service; avoid shurgard feltham!!
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Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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