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Self-Storage at Shurgard City Airport
Reserve now to save 50% every month*
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Shurgard City Airport customer reviews

Customer reviews

Date
Rating
Feedback
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Very Convenient and Good Pricing

Good experience on moving my stuff to safe store and special thanks to both managers.
Just one thing to add the registration fee seems to be on the higher side. Ideally taking away the benefit of promotion offer.
Anonymous
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Good value for money and good service
Anonymous
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Elton and his team were friendly and very helpful. They took time to explain things to me. And were mindful of my physical disabilities.
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unprofessional

I’am Still waiting for a call regards an a official complaint
Sophie K
Hello, we are sorry that you haven't been contacted. We have passed your concerns on to the Store Manager, who will be contacting you shortly. 10/4/2019 7:40:22 AM
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Straight forward and easy set up,good price too..
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Very Friendly Staff

Excellent Services
Anonymous
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Staff was very helpful and professional as expected
Anonymous
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Excellent customer service

Friendly service. All questions answered fully and put at ease. Confident in the service provided.
Anonymous
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Elton and the City Airport team provided great customer service.

Elton provided fantastic knowledge, advice and service in a friendly and professional manner.

He and his colleague are a credit to Shureguard and great for the brand image.

I will recommend Shureguard as a result of the City Airport team’s high level of service.
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They where very helpful,
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Quite impressive 1st ever experience.

It’s the 1st time ever I used any of such service but it’s been a fantastic experience.
The staff has been extra helpful, supportive and friendly to show and choose the right size of your requirement.
Also they are quite flexible for any future need to alter the current space you having.
The brand new block with all the new storage spaces is brilliant.
I wish the access would be 24hrs but still it’s not too bad till 11pm.
Highly recommended for domestic and commercial usage.
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Helpful, easy, quick!

Very helpful, everything explained and a quick and easy process.
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Evicted before even moved in!!

Retrain your managers on how to keep a happy clean site also to be understanding of the customer.. the keypad's covered in filth screws nails around Carpark floor , do appreciate the free use of trolleys but once again the trolleys had a lot better days!!!!!
Sophie K
Hello Lara, thank you for taking the time to give us your feedback. Our staff members take pride in looking after their facilities, maintaining them to high standards. We have passed your concerns on to the Store Manager who will be looking into this in more detail. We hope you're having a positive storage experience and thank you again for sharing your valuable feedback. 8/8/2019 8:16:59 AM
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Friendly, polite and helpful staff
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Very good service
Anonymous
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Great service
Anonymous
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The person helping me was very friendly and helpful
Anonymous
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Welcoming staff and environment

Very good customer service: helpful, knowledgeable staff, prompt service.
Easy to access storage, clean tidy premises.
Anonymous
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Faulty password to access my storage

When I first got my code, it wasn’t working and they workers had to attempt to reset my code. The lift was broken also when I was attempting to get onto floor one so couldn’t do what I needed to on that day and had to come back another day
Ann D.
Hello, we're sorry to read you've had difficulties accessing the premises with your access code and apologise for any inconvenience this may have caused. We hope this issue has been resolved in the meanwhile and you're having a positive storage experience. 6/17/2019 6:47:33 AM
Anonymous
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Excellent service, Highly recommend
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All good, clean and organised
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Friendly, efficient staff/check in at very competitive prices.

Friendly, informative, check in at the shop. Relatively good location providing very competitive pricing in what is a VERY expensive storage facility market in London.
Anonymous
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Many thanks
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Clean Storage, clear agreement, nice staff. Brilliant

Staff were extremely helpful, even though it was chaotic as the car park/access road was being resurfaced. 10/10 for customer service.
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Great Customer Service Thanks Elton
Anonymous
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Everything as advertised

Simple process, friendly staff, easy access to storage units.
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I took 10 feet storage and I didn't use it yet but when I hired it I was impressed from your staff, he was very polite.
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