BEST PRICE. BEST SERVICE.
Call free 0800 368 0420  
Menu Menu close

Shurgard Chingford Highams Park customer reviews

  • true
  • true
  • true
  • true
  • true
Go back to the Shurgard Chingford Highams Park page

Customer reviews

  • true
  • true
  • true
  • true
  • true
77
37 reviews
  • true
  • true
  • true
  • true
  • false
12
6 reviews
  • true
  • true
  • true
  • false
  • false
2
1 review
  • true
  • true
  • false
  • false
  • false
4
2 reviews
  • true
  • false
  • false
  • false
  • false
4
2 reviews
Date
Rating
Feedback
  • true
  • true
  • true
  • true
  • true

Excellent serice

They asked what and how much things I would be storing then advised me to the amount of storage space I would need they then show me the storage areas to further decide. They were extremely helpful
  • true
  • true
  • false
  • false
  • false
Poorly run which ended up just wasting my time
Ann D.
Hello, we are sorry to hear you didn't have a positive experience at Shurgard as many customers find our staff to be helpful and professional. We will make sure to pass your feedback on to the team. 
14-08-2017
  • true
  • true
  • true
  • true
  • true
Excellent clear help. Friendly, helpful and approachable staff member.
  • true
  • true
  • true
  • true
  • true

right size unit

very good service showed me around and we worked out the right size unit to have now having filled it up it was just the right size
  • true
  • true
  • true
  • true
  • true
Andre and the lads over at Shurguard in Highams Park were excellent. Always there to help and helped me out with a number of things. Many thanks
Anonymous
  • true
  • true
  • true
  • true
  • true

Very Helpful

Attendant went out of his way to be helpful and instructive. Very pleased.
Anonymous
  • true
  • true
  • true
  • true
  • false

Very friendly and well run site

On the telephone they were very efficient and friendly, able to answer all my questions. On arrival they were exactly the same and showed me a variety of units to ensure we were happy. Price was competitive. It is a very clean, tidy and well organised. My only criticism was that we making an early enquiry and told that we needed to book that day in order to secure the unit and get the deal they were running. The unit has sat empty for a week or so and two weeks later the deal is still available.
  • true
  • true
  • true
  • true
  • true
Very polite and friendly service staff member didn't push me into getting a bigger storage space nice clean premises well done!!!
Anonymous
  • true
  • true
  • true
  • true
  • true
Polite and quick service
  • true
  • true
  • true
  • true
  • true

Excellent Customer Service

Excellent customer service, the gentleman that signed me up was informative, polite and was able to answer all my queries. I would recommend Shurgard
  • true
  • true
  • true
  • true
  • true

Pleased helpful staff

There are great staff too help in your new storage. Very helpful and happy
  • true
  • true
  • true
  • true
  • true

One Stop Stess Buster

Andre listened; then summarised my needs and seamlessly executed the process in 20 minutes from viewing to signing.
Anonymous
  • true
  • true
  • true
  • true
  • true

brilliant customer service

Excellent customer service, took me through the process seamlessly. Advised on the correct size storage for me. Thank you Sam!
  • true
  • true
  • true
  • true
  • true

Great Customer service and easy to use

The Customer service was great, very helpful in explaining how to use the facility.

Andre and his colleague were very friendly, explained all the details and any questions I had.

I would recommend Shurgard at Chingford as it is easy to use and can cancel or extend whenever you need to.
Anonymous
  • true
  • true
  • true
  • true
  • true

First experience with using a storage facility and there was no disappoint...

First experience with using a storage facility and there was no disappointment. Courteous staff. Well done.
  • true
  • true
  • true
  • false
  • false

costs were not explained properly. The 30sq metre storage unit seen on fi...

costs were not explained properly. The 30sq metre storage unit seen on first visit seemed much larger than the allocated unit.
Anonymous
  • true
  • true
  • true
  • true
  • true

Excellent service by Shurgard Self Storage UK

nknk;
  • true
  • true
  • true
  • true
  • false

Great staff not enough equipment

Would have got 5 stars for the staff but when there was no trolley for me at the weekend I was waiting for one to be free. Simply not enough at the weekends
  • true
  • true
  • true
  • true
  • true

Great service.

Helpful staff, very good facility, easy to use and secure.
  • true
  • true
  • false
  • false
  • false

Booking was excellent. However when it came to collecting the code, it woul...

Booking was excellent. However when it came to collecting the code, it wouldn't work for the first day or so, wasting much of our time that we had available to move our stuff. We spent a lot of time waiting for the representative to open the office and get us temporary codes.
Anonymous
  • true
  • true
  • true
  • true
  • false

Great service to set up my storage requirements. My criticism would be th...

Great service to set up my storage requirements.

My criticism would be that there are not enough trolleys (only 6-7) for such a big storage facility.
  • true
  • true
  • true
  • true
  • true

Excellent service by Shurgard Self Storage UK

The shurgard self storage have very nice and hopefully customer service
  • true
  • true
  • true
  • true
  • false

Good service by Shurgard Self Storage UK

Very reliable service
  • true
  • true
  • true
  • true
  • true

Excellent service by Shurgard Self Storage UK

Customer service was really good and storage facility was exactly on point
  • true
  • true
  • true
  • true
  • false

great Customer Service.

No indication of car parking for customers. In general apart from the mentioned item the service was great.
Customer service was thorough and very informative.
Anonymous
  • true
  • true
  • true
  • true
  • true

Great storage location.

The employees are excellent, helpful and experienced.
Anonymous
  • true
  • true
  • true
  • true
  • true

Excellent service

Excellent service, well informed staff, fully prepared to go that bit extra
Anonymous
  • true
  • false
  • false
  • false
  • false

Bad service by Shurgard Self Storage UK

I had a horrible experience on the day of my check in.
  • true
  • true
  • true
  • true
  • true

Love the security of the whole compound,great price too with friendly and h...

Love the security of the whole compound,great price too with friendly and helpful staff
  • true
  • true
  • true
  • true
  • true

Pretty good location, good facility, friendly staff and good access hours

Brand new facility, and friendly, helpful staff. Even a tiny bit of extra space behind a pipe at the back of our unit which was perfect for keeping our (modest) art safe from harm during the move-in. Only problem on 'move-in day' was customers keeping trolleys in their units instead of returning them so there weren't a lot to go around (still just enough on the day though), but they seemed to be planning to get on top of that with chrges that would make people think twice about that little idea. There is an additional charge not listed on the site for a lock, but you can re-use it if you store stuff with them again,
  • true
  • true
  • true
  • true
  • true

Efficient, empathetic and knowledgable

I rushed in 10 mins before closing. The staff were understanding and very helpful
Anonymous
  • true
  • true
  • true
  • true
  • true

Excellent service

Prompt, clearly explained service. Colleague who answered the phone was extremely pleasant and polite to deal with. Could not recommend him highly enough.
Anonymous
  • true
  • true
  • true
  • true
  • true

Peace of mind and great service

Very helpful staff who took the time to work out the best package for me. Easy to use service in a really convenient location
Anonymous
  • true
  • true
  • true
  • true
  • true

Always willing to help without obligation.

Excellent service and accurate information from start to finish. Nothing was too much trouble and best of all...the price quoted was the price paid!!
  • true
  • true
  • true
  • true
  • true

Good work

Excellent work by your staff all round from the star to the finish
  • true
  • true
  • true
  • true
  • true

definately recommend to others.excellant.

Helpful staff from start ,acurate information,easy access to unit.Very competative price structure.
  • true
  • true
  • true
  • true
  • true

Excellent service by Shurgard Self Storage UK

First Class Service!!
  • true
  • true
  • true
  • true
  • true

Excellent service by Shurgard Self Storage UK

Excellent friendly staff. Very helpful and good storage space.
Anonymous
  • true
  • true
  • true
  • true
  • true

Nice and clean storage

The storage is nice and clean with storage units in great condition. It's not too busy so you can do everything without disturbing anyone. However, there is the odd spider appearance, which is a little unnerving. Overall, the staff and the actual storage units are great.
Anonymous
  • true
  • true
  • true
  • true
  • true

Excellent service by Shurgard Self Storage UK

Staff very helpful and explain the deals with great detail.
  • true
  • true
  • true
  • true
  • true

Excellent service by Shurgard Self Storage UK

Excellent staff, very professional, good clear pricing
Anonymous
  • true
  • false
  • false
  • false
  • false

Not recommended, bad really bad

The worst experience ever, customer service was very poor, but the worst think is that they try to force you to buy things, like insurance, locks...
And they never mentioned that earlier over the phone., and T&C
Anonymous
  • true
  • true
  • true
  • true
  • true

The team were helpful and friendly. The facility is new and very well equip...

The team were helpful and friendly. The facility is new and very well equipped. We also were very lucky to book on a day when there was great deal being offered.
  • true
  • true
  • true
  • true
  • true

Great customer service and really easy to use!

Great customer service and really easy to use!
  • true
  • true
  • true
  • true
  • true

Very straight forward and extremely good value.

The guys were great. very friendly and very informative. They made the whole process stress free and even showed me a selection of units to hire.
  • true
  • true
  • true
  • true
  • true

The agent was very helpful

Very good. And excellent service
  • true
  • true
  • true
  • true
  • true

Excellent!

Excellent! Extremely friendly, informative and efficient.
  • true
  • true
  • true
  • true
  • false

Confusing on the whole

I'm confused why my contract says "31/08/2016" when I placed my belongings in your storage on the 3/09/2016 three days later? The store manager who helped me that day was lovely and polite, I couldn't have expected anymore from him.

Also I was frustrated at the amount of times I had to put my security code in, this added to my removal time therefore the amount I had to pay them. Why does my contract state I got my first month for £1 when I actually had to pay over £50?!