BEST PRICE. BEST SERVICE.
Call free 0800 368 0420  
Menu Menu close

Shurgard Chingford Highams Park customer reviews

  • true
  • true
  • true
  • true
  • true
Go back to the Shurgard Chingford Highams Park page

Customer reviews

  • true
  • true
  • true
  • true
  • true
75
31 reviews
  • true
  • true
  • true
  • true
  • false
14
6 reviews
  • true
  • true
  • true
  • false
  • false
2
1 review
  • true
  • true
  • false
  • false
  • false
4
2 reviews
  • true
  • false
  • false
  • false
  • false
2
1 review
Date
Rating
Feedback
Anonymous
  • true
  • true
  • true
  • true
  • true

Outstanding!

The whole process to arrange storage online and subsequent in-store service has been very impressive.
The administration including email confirmations and notifications has also been excellent.
Likewise the staff are excellent - extremely helpful and knowledgeable.
All in all, I consider Shurgard to be one of the best, if not the best, outfit that I've ever had to deal with (and I'm including comparisons with companies that I liaise with on a personal or business front).
  • true
  • true
  • true
  • true
  • true

Exceptional customer service by Ali

The whole process was managed in a friendly and professional manner. I felt fully informed and at ease from signing the contract to receiving my keys for my storage unit. Ali was an exceptional store manager and I would have no hesitation in recommending Shurgard to friends and family.
Anonymous
  • true
  • true
  • true
  • true
  • true

Excellent service

Very polite and knowledgeable young man who served us. Went through all the details, showed us the unit and gave advice on what he thought we would need.
Anonymous
  • true
  • true
  • true
  • true
  • true
Would definitely recommend.
Anonymous
  • true
  • true
  • true
  • true
  • true

Excellent , Helpful advise from the very begining.

Very polite and informative....only gripe
printer wasn t working.
  • true
  • true
  • true
  • true
  • false
price is very good. security is great. large trollies need to run more freely. otherwise excellent
Anonymous
  • true
  • true
  • true
  • true
  • true
Good facility. Friendly staff.
  • true
  • true
  • true
  • true
  • true
The staff were very nice- the facilites were clean and good.
  • true
  • true
  • true
  • true
  • true

Excellent serice

They asked what and how much things I would be storing then advised me to the amount of storage space I would need they then show me the storage areas to further decide. They were extremely helpful
  • true
  • true
  • false
  • false
  • false
Poorly run which ended up just wasting my time
Ann D.
Hello, we are sorry to hear you didn't have a positive experience at Shurgard as many customers find our staff to be helpful and professional. We will make sure to pass your feedback on to the team.  14-08-2017
  • true
  • true
  • true
  • true
  • true
Excellent clear help. Friendly, helpful and approachable staff member.
  • true
  • true
  • true
  • true
  • true

right size unit

very good service showed me around and we worked out the right size unit to have now having filled it up it was just the right size
  • true
  • true
  • true
  • true
  • true
Andre and the lads over at Shurguard in Highams Park were excellent. Always there to help and helped me out with a number of things. Many thanks
Anonymous
  • true
  • true
  • true
  • true
  • true

Very Helpful

Attendant went out of his way to be helpful and instructive. Very pleased.
Anonymous
  • true
  • true
  • true
  • true
  • false

Very friendly and well run site

On the telephone they were very efficient and friendly, able to answer all my questions. On arrival they were exactly the same and showed me a variety of units to ensure we were happy. Price was competitive. It is a very clean, tidy and well organised. My only criticism was that we making an early enquiry and told that we needed to book that day in order to secure the unit and get the deal they were running. The unit has sat empty for a week or so and two weeks later the deal is still available.
  • true
  • true
  • true
  • true
  • true
Very polite and friendly service staff member didn't push me into getting a bigger storage space nice clean premises well done!!!
Anonymous
  • true
  • true
  • true
  • true
  • true
Polite and quick service
  • true
  • true
  • true
  • true
  • true

Excellent Customer Service

Excellent customer service, the gentleman that signed me up was informative, polite and was able to answer all my queries. I would recommend Shurgard
  • true
  • true
  • true
  • true
  • true

Pleased helpful staff

There are great staff too help in your new storage. Very helpful and happy
  • true
  • true
  • true
  • true
  • true

One Stop Stess Buster

Andre listened; then summarised my needs and seamlessly executed the process in 20 minutes from viewing to signing.
Anonymous
  • true
  • true
  • true
  • true
  • true

brilliant customer service

Excellent customer service, took me through the process seamlessly. Advised on the correct size storage for me. Thank you Sam!
  • true
  • true
  • true
  • true
  • true

Great Customer service and easy to use

The Customer service was great, very helpful in explaining how to use the facility.

Andre and his colleague were very friendly, explained all the details and any questions I had.

I would recommend Shurgard at Chingford as it is easy to use and can cancel or extend whenever you need to.
Anonymous
  • true
  • true
  • true
  • true
  • true

First experience with using a storage facility and there was no disappoint...

First experience with using a storage facility and there was no disappointment. Courteous staff. Well done.
  • true
  • true
  • true
  • false
  • false

costs were not explained properly. The 30sq metre storage unit seen on fi...

costs were not explained properly. The 30sq metre storage unit seen on first visit seemed much larger than the allocated unit.
Anonymous
  • true
  • true
  • true
  • true
  • true

Excellent service by Shurgard Self Storage UK

nknk;
  • true
  • true
  • true
  • true
  • false

Great staff not enough equipment

Would have got 5 stars for the staff but when there was no trolley for me at the weekend I was waiting for one to be free. Simply not enough at the weekends
  • true
  • true
  • true
  • true
  • true

Great service.

Helpful staff, very good facility, easy to use and secure.
  • true
  • true
  • false
  • false
  • false

Booking was excellent. However when it came to collecting the code, it woul...

Booking was excellent. However when it came to collecting the code, it wouldn't work for the first day or so, wasting much of our time that we had available to move our stuff. We spent a lot of time waiting for the representative to open the office and get us temporary codes.
Anonymous
  • true
  • true
  • true
  • true
  • false

Great service to set up my storage requirements. My criticism would be th...

Great service to set up my storage requirements.

My criticism would be that there are not enough trolleys (only 6-7) for such a big storage facility.
  • true
  • true
  • true
  • true
  • true

Excellent service by Shurgard Self Storage UK

The shurgard self storage have very nice and hopefully customer service
  • true
  • true
  • true
  • true
  • false

Good service by Shurgard Self Storage UK

Very reliable service
  • true
  • true
  • true
  • true
  • true

Excellent service by Shurgard Self Storage UK

Customer service was really good and storage facility was exactly on point
  • true
  • true
  • true
  • true
  • false

great Customer Service.

No indication of car parking for customers. In general apart from the mentioned item the service was great.
Customer service was thorough and very informative.
Anonymous
  • true
  • true
  • true
  • true
  • true

Great storage location.

The employees are excellent, helpful and experienced.
Anonymous
  • true
  • true
  • true
  • true
  • true

Excellent service

Excellent service, well informed staff, fully prepared to go that bit extra
Anonymous
  • true
  • false
  • false
  • false
  • false

Bad service by Shurgard Self Storage UK

I had a horrible experience on the day of my check in.
  • true
  • true
  • true
  • true
  • true

Love the security of the whole compound,great price too with friendly and h...

Love the security of the whole compound,great price too with friendly and helpful staff
  • true
  • true
  • true
  • true
  • true

Pretty good location, good facility, friendly staff and good access hours

Brand new facility, and friendly, helpful staff. Even a tiny bit of extra space behind a pipe at the back of our unit which was perfect for keeping our (modest) art safe from harm during the move-in. Only problem on 'move-in day' was customers keeping trolleys in their units instead of returning them so there weren't a lot to go around (still just enough on the day though), but they seemed to be planning to get on top of that with chrges that would make people think twice about that little idea. There is an additional charge not listed on the site for a lock, but you can re-use it if you store stuff with them again,
  • true
  • true
  • true
  • true
  • true

Efficient, empathetic and knowledgable

I rushed in 10 mins before closing. The staff were understanding and very helpful
Anonymous
  • true
  • true
  • true
  • true
  • true

Excellent service

Prompt, clearly explained service. Colleague who answered the phone was extremely pleasant and polite to deal with. Could not recommend him highly enough.
Anonymous
  • true
  • true
  • true
  • true
  • true

Peace of mind and great service

Very helpful staff who took the time to work out the best package for me. Easy to use service in a really convenient location