Jamie Bargeman
21-06-2017
Andre and the lads over at Shurguard in Highams Park were excellent. Always there to help and helped me out with a number of things. Many thanks
Very Helpful
14-06-2017
Attendant went out of his way to be helpful and instructive. Very pleased.
Very friendly and well run site
01-06-2017
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On the telephone they were very efficient and friendly, able to answer all my questions. On arrival they were exactly the same and showed me a variety of units to ensure we were happy. Price was competitive. It is a very clean, tidy and well organised. My only criticism was that we making an early enquiry and told that we needed to book that day in order to secure the unit and get the deal they were running. The unit has sat empty for a week or so and two weeks later the deal is still available.
Gavin Brown
22-05-2017
Very polite and friendly service staff member didn't push me into getting a bigger storage space nice clean premises well done!!!
09-05-2017
Polite and quick service
Excellent Customer Service
Diane Green
05-05-2017
Excellent customer service, the gentleman that signed me up was informative, polite and was able to answer all my queries. I would recommend Shurgard
Pleased helpful staff
Andrew Nixon
05-05-2017
There are great staff too help in your new storage. Very helpful and happy
One Stop Stess Buster
Fiona Flaherty
05-05-2017
Andre listened; then summarised my needs and seamlessly executed the process in 20 minutes from viewing to signing.
brilliant customer service
04-05-2017
Excellent customer service, took me through the process seamlessly. Advised on the correct size storage for me. Thank you Sam!
Great Customer service and easy to use
Ivan Glanville
22-03-2017
The Customer service was great, very helpful in explaining how to use the facility.
Andre and his colleague were very friendly, explained all the details and any questions I had.
I would recommend Shurgard at Chingford as it is easy to use and can cancel or extend whenever you need to.
First experience with using a storage facility and there was no disappoint...
22-03-2017
First experience with using a storage facility and there was no disappointment. Courteous staff. Well done.
costs were not explained properly. The 30sq metre storage unit seen on fi...
Anthony Penfold
24-02-2017
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costs were not explained properly. The 30sq metre storage unit seen on first visit seemed much larger than the allocated unit.
Excellent service by Shurgard Self Storage UK
01-02-2017
nknk;
Great staff not enough equipment
Alan Thomas
01-02-2017
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Would have got 5 stars for the staff but when there was no trolley for me at the weekend I was waiting for one to be free. Simply not enough at the weekends
Great service.
Elfed Phillips
23-12-2016
Helpful staff, very good facility, easy to use and secure.
Booking was excellent. However when it came to collecting the code, it woul...
Michelle Larman
18-12-2016
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Booking was excellent. However when it came to collecting the code, it wouldn't work for the first day or so, wasting much of our time that we had available to move our stuff. We spent a lot of time waiting for the representative to open the office and get us temporary codes.
Great service to set up my storage requirements.
My criticism would be th...
18-12-2016
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Great service to set up my storage requirements.
My criticism would be that there are not enough trolleys (only 6-7) for such a big storage facility.
Excellent service by Shurgard Self Storage UK
Adam Brzezinski
15-12-2016
The shurgard self storage have very nice and hopefully customer service
Good service by Shurgard Self Storage UK
Kadisha Nisbeth
12-12-2016
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Very reliable service
Excellent service by Shurgard Self Storage UK
Amir Behrouzi
11-12-2016
Customer service was really good and storage facility was exactly on point
great Customer Service.
Sylvia
08-12-2016
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No indication of car parking for customers. In general apart from the mentioned item the service was great.
Customer service was thorough and very informative.
Great storage location.
28-11-2016
The employees are excellent, helpful and experienced.
Excellent service
28-11-2016
Excellent service, well informed staff, fully prepared to go that bit extra
Bad service by Shurgard Self Storage UK
28-11-2016
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I had a horrible experience on the day of my check in.
Love the security of the whole compound,great price too with friendly and h...
Jacqueline Haslam
21-11-2016
Love the security of the whole compound,great price too with friendly and helpful staff
Pretty good location, good facility, friendly staff and good access hours
Jon
11-11-2016
Brand new facility, and friendly, helpful staff. Even a tiny bit of extra space behind a pipe at the back of our unit which was perfect for keeping our (modest) art safe from harm during the move-in. Only problem on 'move-in day' was customers keeping trolleys in their units instead of returning them so there weren't a lot to go around (still just enough on the day though), but they seemed to be planning to get on top of that with chrges that would make people think twice about that little idea. There is an additional charge not listed on the site for a lock, but you can re-use it if you store stuff with them again,
Efficient, empathetic and knowledgable
Anthony Dallas
10-11-2016
I rushed in 10 mins before closing. The staff were understanding and very helpful
Excellent service
10-11-2016
Prompt, clearly explained service. Colleague who answered the phone was extremely pleasant and polite to deal with. Could not recommend him highly enough.
Peace of mind and great service
25-10-2016
Very helpful staff who took the time to work out the best package for me. Easy to use service in a really convenient location
Always willing to help without obligation.
16-10-2016
Excellent service and accurate information from start to finish. Nothing was too much trouble and best of all...the price quoted was the price paid!!
Good work
Alton Kennedy
16-10-2016
Excellent work by your staff all round from the star to the finish
definately recommend to others.excellant.
Ian Merrell
16-10-2016
Helpful staff from start ,acurate information,easy access to unit.Very competative price structure.
Excellent service by Shurgard Self Storage UK
Gemma Punnett
15-10-2016
First Class Service!!
Excellent service by Shurgard Self Storage UK
Peter Constantinou
09-10-2016
Excellent friendly staff. Very helpful and good storage space.
Nice and clean storage
08-10-2016
The storage is nice and clean with storage units in great condition. It's not too busy so you can do everything without disturbing anyone. However, there is the odd spider appearance, which is a little unnerving. Overall, the staff and the actual storage units are great.
Excellent service by Shurgard Self Storage UK
05-10-2016
Staff very helpful and explain the deals with great detail.
Excellent service by Shurgard Self Storage UK
Barry
05-10-2016
Excellent staff, very professional, good clear pricing
Not recommended, bad really bad
03-10-2016
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The worst experience ever, customer service was very poor, but the worst think is that they try to force you to buy things, like insurance, locks...
And they never mentioned that earlier over the phone., and T&C
The team were helpful and friendly. The facility is new and very well equip...
28-09-2016
The team were helpful and friendly. The facility is new and very well equipped. We also were very lucky to book on a day when there was great deal being offered.
Great customer service and really easy to use!
Vinay Kishore
28-09-2016
Great customer service and really easy to use!
Very straight forward and extremely good value.
Jason
28-09-2016
The guys were great. very friendly and very informative. They made the whole process stress free and even showed me a selection of units to hire.
The agent was very helpful
Adnan
21-09-2016
Very good. And excellent service
Excellent!
Sophie
21-09-2016
Excellent! Extremely friendly, informative and efficient.
Confusing on the whole
Anon
07-09-2016
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I'm confused why my contract says "31/08/2016" when I placed my belongings in your storage on the 3/09/2016 three days later? The store manager who helped me that day was lovely and polite, I couldn't have expected anymore from him.
Also I was frustrated at the amount of times I had to put my security code in, this added to my removal time therefore the amount I had to pay them. Why does my contract state I got my first month for £1 when I actually had to pay over £50?!
