Dorota Szczawinska
01-06-2018
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Good
Stop emailing me
Theresa Hudson
01-06-2018
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Stop emailing me
Storage unit & staff were great. The many many emails insisting on a damn review are really irritating.
Ann D.
Hi. Glad to hear you appreciated our staff and storage facility. We will unsubscribe you from the mailing list. We hope you're having a positive storage experience at Shurgard and thank you for choosing Shurgard.
1/06/2018 6:53:22
Anonymous
31-05-2018
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The manager has a brusque manner that does not come across as efficient, it comes across as rude. He needs to be more friendly and helpful. The emergency contact is on a tiny sticker so very difficult to find. I wanted to report both flooding and open pedestrian and exit gates last week but did not know how to at the time. The number should be on a large sign on the office door.
Ann D.
Hello. We know that using storage often comes at times of change in people’s lives. Our staff are sensitive to this, treating each customer as an individual. We are sorry to hear you did not feel appreciated and will share your feedback with the store team. Thank you for your valuable feedback on the emergy number, we will pass that on to the stores.
1/06/2018 6:59:03
Was really handy for me
Anonymous
05-05-2018
Was really handy for me
Everything was nice and easy and it’s only just around the corner
Waqas Asgher
10-03-2018
Excellent
Very friendly, informative.
Seamless process
Carole Carr
23-02-2018
Good customer service all staff have been helpful, good advice on units as to what will be best, shown how to access unit and premises advice available at all times
Bad service
Anonymous
20-02-2018
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Bad service
Really bad service
I reserved unit and spoke to girl over the phone telling her that we would be coming Sunday 11 o’clock as appointment when got there was told unit had gone see said it was 1st come 1st sevice which I feel is not right and was not told this by her when made reservation finally she got us a unit then was told had to pay more as we are in middle of the mo nth this was not written done on paper work she gave me when reserved unit so really she didn’t know much about her job only that she needs to sell units quickly regardless of telling customers the right information
Ann D.
Hello, thank you for taking the time to give us your feedback. We're sorry to read you've experienced difficulties with booking your unit. We will make sure to pass your concerns on to the team and hope you're having a positive storage experience at Shurgard.
21/02/2018 8:18:20
Thomas Harland
06-02-2018
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clean and honest. not too pricey
Anonymous
30-01-2018
The staff were extremely helpful and polite. Explained everything clearly and thoroughly. Seamless service
Honest, clear and friendly
Mark B
24-01-2018
Honest, clear and friendly
Great reception, clear and concise details re rental, viewed a unit, and they suggested I had over estimated my need - thus saving me money!. Very honest.
Naveed Khan
21-11-2017
GREAT CUSTOMER SERVICE
Anonymous
21-11-2017
VERY FAST AND FRENDLY
Anonymous
04-11-2017
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Staff confusion re locker rotation left me locked out of my fully paid in use locker and caused me travel issues as I had to lose my earlier channel tunnel crossing and rebook a new crossing . Somewhat disappointed.
Ann D.
Hello, thank you for taking the time to give us your feedback. We're sorry to read you've experienced difficulties. If there is anything we can do, please email your account and phone number to info@shurgard.co.uk.
6/11/2017 8:04:51
Outstanding!
Anonymous
17-10-2017
Outstanding!
The whole process to arrange storage online and subsequent in-store service has been very impressive.
The administration including email confirmations and notifications has also been excellent.
Likewise the staff are excellent - extremely helpful and knowledgeable.
All in all, I consider Shurgard to be one of the best, if not the best, outfit that I've ever had to deal with (and I'm including comparisons with companies that I liaise with on a personal or business front).
Exceptional customer service by Ali
Susan Cooke
10-10-2017
Exceptional customer service by Ali
The whole process was managed in a friendly and professional manner. I felt fully informed and at ease from signing the contract to receiving my keys for my storage unit. Ali was an exceptional store manager and I would have no hesitation in recommending Shurgard to friends and family.
Excellent service
Anonymous
20-09-2017
Excellent service
Very polite and knowledgeable young man who served us. Went through all the details, showed us the unit and gave advice on what he thought we would need.
Anonymous
19-09-2017
Would definitely recommend.
Excellent , Helpful advise from the very begining.
Anonymous
07-09-2017
Excellent , Helpful advise from the very begining.
Very polite and informative....only gripe
printer wasn t working.
Cheryl Blake
06-09-2017
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price is very good. security is great. large trollies need to run more freely. otherwise excellent
Anonymous
06-09-2017
Good facility. Friendly staff.
Cancio Rodrigues
21-08-2017
The staff were very nice- the facilites were clean and good.
Excellent serice
Anita Walsh
11-08-2017
Excellent serice
They asked what and how much things I would be storing then advised me to the amount of storage space I would need they then show me the storage areas to further decide. They were extremely helpful
Ashley Lewis
11-08-2017
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Poorly run which ended up just wasting my time
Ann D.
Hello, we are sorry to hear you didn't have a positive experience at Shurgard as many customers find our staff to be helpful and professional. We will make sure to pass your feedback on to the team.
14/08/2017 8:01:00
Janet Arnold
08-08-2017
Excellent clear help. Friendly, helpful and approachable staff member.
right size unit
Robin Harrison
30-06-2017
right size unit
very good service showed me around and we worked out the right size unit to have now having filled it up it was just the right size
Jamie Bargeman
21-06-2017
Andre and the lads over at Shurguard in Highams Park were excellent. Always there to help and helped me out with a number of things. Many thanks
