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  5. Shurgard Chingford Highams Park customer reviews

Shurgard Chingford Highams Park customer reviews

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Customer reviews

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37 reviews
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Date
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Feedback
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Excellent serice

They asked what and how much things I would be storing then advised me to the amount of storage space I would need they then show me the storage areas to further decide. They were extremely helpful
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Poorly run which ended up just wasting my time
Ann D.
Hello, we are sorry to hear you didn't have a positive experience at Shurgard as many customers find our staff to be helpful and professional. We will make sure to pass your feedback on to the team. 
14-08-2017
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Excellent clear help. Friendly, helpful and approachable staff member.
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right size unit

very good service showed me around and we worked out the right size unit to have now having filled it up it was just the right size
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Andre and the lads over at Shurguard in Highams Park were excellent. Always there to help and helped me out with a number of things. Many thanks
Anonymous
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Very Helpful

Attendant went out of his way to be helpful and instructive. Very pleased.
Anonymous
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Very friendly and well run site

On the telephone they were very efficient and friendly, able to answer all my questions. On arrival they were exactly the same and showed me a variety of units to ensure we were happy. Price was competitive. It is a very clean, tidy and well organised. My only criticism was that we making an early enquiry and told that we needed to book that day in order to secure the unit and get the deal they were running. The unit has sat empty for a week or so and two weeks later the deal is still available.
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Very polite and friendly service staff member didn't push me into getting a bigger storage space nice clean premises well done!!!
Anonymous
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Polite and quick service
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Excellent Customer Service

Excellent customer service, the gentleman that signed me up was informative, polite and was able to answer all my queries. I would recommend Shurgard
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Pleased helpful staff

There are great staff too help in your new storage. Very helpful and happy
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One Stop Stess Buster

Andre listened; then summarised my needs and seamlessly executed the process in 20 minutes from viewing to signing.
Anonymous
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brilliant customer service

Excellent customer service, took me through the process seamlessly. Advised on the correct size storage for me. Thank you Sam!
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Great Customer service and easy to use

The Customer service was great, very helpful in explaining how to use the facility.

Andre and his colleague were very friendly, explained all the details and any questions I had.

I would recommend Shurgard at Chingford as it is easy to use and can cancel or extend whenever you need to.
Anonymous
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First experience with using a storage facility and there was no disappoint...

First experience with using a storage facility and there was no disappointment. Courteous staff. Well done.
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costs were not explained properly. The 30sq metre storage unit seen on fi...

costs were not explained properly. The 30sq metre storage unit seen on first visit seemed much larger than the allocated unit.
Anonymous
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Excellent service by Shurgard Self Storage UK

nknk;
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Great staff not enough equipment

Would have got 5 stars for the staff but when there was no trolley for me at the weekend I was waiting for one to be free. Simply not enough at the weekends
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Great service.

Helpful staff, very good facility, easy to use and secure.
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Booking was excellent. However when it came to collecting the code, it woul...

Booking was excellent. However when it came to collecting the code, it wouldn't work for the first day or so, wasting much of our time that we had available to move our stuff. We spent a lot of time waiting for the representative to open the office and get us temporary codes.
Anonymous
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Great service to set up my storage requirements. My criticism would be th...

Great service to set up my storage requirements.

My criticism would be that there are not enough trolleys (only 6-7) for such a big storage facility.
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Excellent service by Shurgard Self Storage UK

The shurgard self storage have very nice and hopefully customer service
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Good service by Shurgard Self Storage UK

Very reliable service
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Excellent service by Shurgard Self Storage UK

Customer service was really good and storage facility was exactly on point
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great Customer Service.

No indication of car parking for customers. In general apart from the mentioned item the service was great.
Customer service was thorough and very informative.
Anonymous
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Great storage location.

The employees are excellent, helpful and experienced.
Anonymous
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Excellent service

Excellent service, well informed staff, fully prepared to go that bit extra
Anonymous
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Bad service by Shurgard Self Storage UK

I had a horrible experience on the day of my check in.
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Love the security of the whole compound,great price too with friendly and h...

Love the security of the whole compound,great price too with friendly and helpful staff
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Pretty good location, good facility, friendly staff and good access hours

Brand new facility, and friendly, helpful staff. Even a tiny bit of extra space behind a pipe at the back of our unit which was perfect for keeping our (modest) art safe from harm during the move-in. Only problem on 'move-in day' was customers keeping trolleys in their units instead of returning them so there weren't a lot to go around (still just enough on the day though), but they seemed to be planning to get on top of that with chrges that would make people think twice about that little idea. There is an additional charge not listed on the site for a lock, but you can re-use it if you store stuff with them again,
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Efficient, empathetic and knowledgable

I rushed in 10 mins before closing. The staff were understanding and very helpful
Anonymous
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Excellent service

Prompt, clearly explained service. Colleague who answered the phone was extremely pleasant and polite to deal with. Could not recommend him highly enough.
Anonymous
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Peace of mind and great service

Very helpful staff who took the time to work out the best package for me. Easy to use service in a really convenient location
Anonymous
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Always willing to help without obligation.

Excellent service and accurate information from start to finish. Nothing was too much trouble and best of all...the price quoted was the price paid!!
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Good work

Excellent work by your staff all round from the star to the finish
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definately recommend to others.excellant.

Helpful staff from start ,acurate information,easy access to unit.Very competative price structure.
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Excellent service by Shurgard Self Storage UK

First Class Service!!
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Excellent service by Shurgard Self Storage UK

Excellent friendly staff. Very helpful and good storage space.
Anonymous
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Nice and clean storage

The storage is nice and clean with storage units in great condition. It's not too busy so you can do everything without disturbing anyone. However, there is the odd spider appearance, which is a little unnerving. Overall, the staff and the actual storage units are great.
Anonymous
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Excellent service by Shurgard Self Storage UK

Staff very helpful and explain the deals with great detail.
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Excellent service by Shurgard Self Storage UK

Excellent staff, very professional, good clear pricing
Anonymous
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Not recommended, bad really bad

The worst experience ever, customer service was very poor, but the worst think is that they try to force you to buy things, like insurance, locks...
And they never mentioned that earlier over the phone., and T&C
Anonymous
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The team were helpful and friendly. The facility is new and very well equip...

The team were helpful and friendly. The facility is new and very well equipped. We also were very lucky to book on a day when there was great deal being offered.
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Great customer service and really easy to use!

Great customer service and really easy to use!
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Very straight forward and extremely good value.

The guys were great. very friendly and very informative. They made the whole process stress free and even showed me a selection of units to hire.
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The agent was very helpful

Very good. And excellent service
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Excellent!

Excellent! Extremely friendly, informative and efficient.
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Confusing on the whole

I'm confused why my contract says "31/08/2016" when I placed my belongings in your storage on the 3/09/2016 three days later? The store manager who helped me that day was lovely and polite, I couldn't have expected anymore from him.

Also I was frustrated at the amount of times I had to put my security code in, this added to my removal time therefore the amount I had to pay them. Why does my contract state I got my first month for £1 when I actually had to pay over £50?!
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