Reviews of Shurgard Chingford Highams Park

Covid-19 update: Our stores are open. Contactless rental remains possible. More info on our protective measures »

✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
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  5. Shurgard Chingford Highams Park customer reviews
Self-Storage at Shurgard Chingford
Storage units from €1 for the first month's rent. No minimum stay.

Shurgard Chingford Highams Park customer reviews

13 Hickman Avenue, Chingford London E4 9JG
0208 618 0012
Closed now
Location of Shurgard Chingford

CUSTOMER REVIEWS

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(4.7) based on 184 reviews
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Feedback
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Thank you very much to Stephen and Sihan, who really helped us out!
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Very helpful, quick resolution to my problem
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Thanks Siham for helping me find the perfect storage for me!!
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Excellent service and ease to use the establishment!
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Siam was great!! lovely experience all ran smoothly
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Sufian was helpful, great customer service.
I was very pleased with what I was offered.
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Souf and siham were great!
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ive had excellent customer service from Souf and Siham today. they were really helpful and polite to me. ive never rented a storage unit before and they have made easy and simple for me. they answered all my questions and offered me a tour. excellent service. really pleased.
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Souf was Good
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Great service from Siham and Souf!
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Amazing storage company with very friendly and helpful staff
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The young lady Siham was both very helpful and knowledgeable throughout the process and was very warm and welcoming.
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Helpful staff Souf and Siham, good value, easy to access.
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The customer service was great from siham and souf today they were both extremely helpful !
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Thank you Souf for the great customer service!
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Great customer support, Souf Siham was very helpful, thanks!
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Sihan was a great help and really friendly, and sorted out my issue with no problems.
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Efficient service, very friendly staff and pretty good value. Souf at Kennington branch was especially helpful giving me honest and sensible price about which unit to take and over my lock which which he fixed in seconds! Great work thanks
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Nice location,good affordability and great service from Ssteve and Soufian and also the girl ,who I forgot the name,sorry 🙂...
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Really great service! Needed some packing boxes at late notice and the store staff were really helpful in getting what I needed.
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Great service from Steve. He was very helpful when it came explaining the payments to me. Very helpful chap and because of him I will be using yoy guys alot in the future
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The person who served us was great!
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Great experience. Good manager Tim
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Tim was brilliant, he was very knowledgeable and helped with everything I needed. Thank you!
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Really easy check-in. Steven was super getting the right size unit so didn’t over pay for space we didn’t need.
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The staff are really friendly and helpful! I totally recommend shurgard!!
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Steven gave me some very helpful advice on picking out the right unit for my daughter.
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Soufian and Steven were such great help! They were so nice and polite :)
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I came in to buy boxes and Steve and Soufian were very helpful. Also reminded me to buy tape!
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Excellent service, unbeatable prices and very secure. Soufian and Steven make a hell of a team.
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Brilliant service, would highly recommend Shurgard for all your storage needs. Steven was so helpful in booking the storage and showing us round the units and he was fantastic and so patient answering any queries we had!
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Is was really good to have a place like shurgard storage , or to have find it, it has been very helpful all thse time, very cling and is 2-4-7. Nice 👌.
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Soufian was polite, informatice and efficient. He set up my account quickly, took me through the facility and answered all of my questions fully. My very positive interaction with Soufian made me feel better about having selected Shurgard Kennington, and increased my confidence about storing my documents there.

Gok Ates
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Tim was absolutely fabulous. Explained everything clearly. Was a pleasure dealing with him.
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Tim was super helpful and answered all my questions. I’ve never rented a storage unit before and he made it all so easy for me! Great customer service
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Great experience 5*
Fantastic help from all the staff, especially Sufyan. A really efficient process obtaining the storage space unit which is clean and easily accessed.
Sufyan took the time to show me different units. Very easy to navigate around the storage facility and lots of trolleys etc. available to help transport items.
I highly recommend Shurgard Kennington.
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Great experience overall at Shurgard Kennington. I needed a short term storage unit for a couple of months before a move and this ticked all the boxes. Very helpful and professional customer service from Siham and her colleagues. Would definitely use Shurgard again if needed and can highly recommend this business.
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So the people are very friendly and professional I would definitely recommend storing items there. However, if I was to state anything negative, it would be that I think you can get lost quite easily in the storage units as there are no directions on the walls. Not even directions for the fire exit (not that I noticed). No directions as to what number storage unit is situated within the building. Other then that it's great.
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Needed storage space for camera equipment and soufian was a great help! Will definitely be using shurgard again.
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Soufian was friendly and answered all my questions.
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Fantastic experience when dealing with them, especially the customer service. I highly recommend Shurgard when looking for storage as they do an excellent job, covering all your needs. Soufian was wonderful to chat to, making sure I was well-informed and ensured any future required storage service to be acquired here.
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My first time visiting storage space, very impressed with the customer service and patience. Tim explained everything I needed to know
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Soufian was very helpful and understanding over the phone , fantastics customer service! I really am pleased.
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Great experience with this place. Received really good service from Soufian, he explained everything clearly and was very helpful. Excellent customer service from him.
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Great service - Soufian went above and beyond. Thank you
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Exceptional service, very customer-centric and understanding of the plight of the customer especially during this pandemic when finances have been tight.
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The agent Tim was lovely, he showed me everything, made sure I know how to access the building etc. The storage unit turned out to be a bit bigger than I expected which is nice. Would definitely recommend
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Impressed with the management on site. They made the whole process incredibly smooth and easy. It could otherwise so easily have become very difficult. Highly recommended.
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I called in need of another store however Soufian was extremely helpful with finding out about how storage works.
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Soufian was very attentive and helpful over the phone. Thank you for the great service!
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just secured short term storage, Tim was very helpful and it was easy to setup
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Tim was really helpful and gave clear information
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I found the manager to be very welcoming and informative even though I was only enquiring for a friend. This is the type of service I would definitely recommend to others
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Was helped by Tim who was a big help when I was buying some boxes in your Kennington store.
He suggested buying a starter pack which was a great deal.
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Great service all around ! The team is very professional and caring , I’ve used the storage a couple of times in the past and would highly recommend it to anyone , especially if you live in south London ! Thanks to Soufian whom since June has been extremely helpful in every possible way , phoning and updating me if necessary ! Also thanks to Siham , I very much appreciated your phone call today , the info you gave me were excellent !! Kind regards Ant... Iurato
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Excellent service from store manager Tim. Very thorough in his explanations for all processes. Would definitely recommend the company
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Tim was great thanks for your help
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Very easy to set up, Tim was exceptionally helpful and explained everything thoroughly
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All details clearly given by sales, top service delivered on site by Gareth
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Excellent service from start to finish by Tim. Made the sign up process very simple, and explained everything clearly. Would definitely recommend
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Dani was wonderful - she was super helpful and nice!
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I appreciated the professionalism of Tim who greatly explained me how Shurgard Self-Storage works leaving me happy for having chosen this service. 5 stars!
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Lovely and helpful young man
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Attentive & efficient service & easy to drop everything off. It’s such a relief to have my gear safely stored while the house is being renovated. Worth it for the peace of mind.
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Excellent service getting logistics organised for a first move.
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Great service! Very thorough and professional!
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Dani was amazing on the phone, explained everything thoroughly and reassured me with the full process of rental. Very efficient, phoned me immediately and provided an excellent service
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Dani is very helpful! Thank you very much
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Dani and Tim did a great job by facilitating smooth move in for me.

Thanks Both.
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It was a great customer service experience from Tim and dani
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Dani was extremely professional and friendly when helping me to set up the contract for my storage unit today. She went through the process in great detail and was able to answer all of my questions easily and to my satisfaction. Based on my experience today, I would have no hesitation in recommending Shurguard to others.
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Dani was so kind and nice. She was telling me everything I have to know to use the facility here and it was descriptive enough to use them easy!
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I came to buy boxes. I received great service by Tim and Dani, they are both professional and dedicate. Thank you for your help.
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Both Dani and Tim were excellent with providing information and answering questions. Thank you both very much.
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Dani was super helpful and answered all my questions and went out of their way to provide an excellent service. Thanks Dani!
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I called in to enquire about my storage unit in Ewell and spoke to Dani, (I learnt my branch was busy to webt to time Kennington branch) who explained in clear detail about my options and refund too.
Thank you :)
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Very nice staff! Dan is very friendly and always helpful. I'd recommend storing your stuff at Shurgard Kennington ;)
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Went to buy some boxes because I’m moving house, the man who helped me was very knowledgable and advised me on storage services
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Dani and Tim were really helpful when my partner and I came in for some storage boxes. Tim told us about the different boxes and showed us a great one with glass dividers. They were both really friendly and knowledgeable.
Thanks guys!
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Since moving my business storage needs to Kennington, I have enjoyed a pleasant transfer which has gone smoothly, due to the quality of customer service I have received both from Tim & Dani. I would highly recommend this branch to anyone after storage for personal or business needs. They have been more than helpfully throughout the whole process and welcoming on soo many levels.
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I would like to thank dani for his kindness and patience.
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If I could give a higher rating I would.

I needed storage quickly as I had to unexpectedly move out of my flat. Tim went above and beyond to get everything sorted as quickly and easily as possible. Couldn't reccomend this place enough!
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Went to buy some boxes and was helped by a lovely girl who was very knowledgeable.
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What an amazing customer service! Dani at Shurgard Kennington was extremely helpful and took time to explain everything. Who knew that renting a storage space can be such an enjoyable experience! Thumbs up for Dani!
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Great Customer Service at Shurgard - Kennington!
Popped in to get a price list, instead was taken to see the unit by staff member Rachel, she was very informative and really found out what our needs were, and how much stuff we had to store.
Was going to try the competition, but we had such a pleasant experience we will be storing our stuff here.
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Excellent service. Everything is so easy. The facility is super secure and accessible pretty late which is good.
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Lovely storage space. Well located. Clean and tidy. Helpful and considerate staff. I was served by Siham who was very helpful and gave me excellent service.
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Shurgard Kennington is a well organised facility with very professional staff - particularly Siham, who is always friendly, efficient and helpful.
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the manager and the staff replied every details fully clearly((except they charge £15 for first month admin. fee but its clear on their website and they would not be sure how much it would be till the due-date if you want to transfer to another size and be required for a 2 weeks notice, as they change the price every day plus you can not enjoy the better price shown on their website once you move in!!!!), and very reasonable understanding on your benefit. They do keep the promotion processed smoothly and fast. £1 is incredible attractive.. Its rare , normally should the big capital global international companies have the ability and prospect , and very confident with the business, offer such a promotion. Deep impression with Shurgard.
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It looks small.but is huge.great staff
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I highly recommend using these guys for storage, they’re in an excellent central location 5mins away from both Kennington and Oval underground stations. The staff are awesome too. Siham and Estefany are extremely friendly and made sure I got the best deal for my storage needs. Thanks guys.xx
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Convenient location, plenty of size options, very friendly and helpful staff that can guide you through best price options and offers, Sharon was rally nice to help me with all my requests to make moving all my stuff from home easy and fast.
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Very professional, good customer service, very flexible 24h access as well as start/stop contract. I really appreciated this seamless storage space
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Nice staff
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Great easy process and very good value for money
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Staff Member Sue was Fantastic! My first storage facility for my Bed selling company. Sue was flexible, adaptable and suggested ways of helping me settle in without stress. Sue took all the stress out of renting storage. It is a secure place and friendly.. Good for startup businesses and established ones. A big thank you to the rest of the team.
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There's a lot positives to Shurgard. There's a large range of unit sizes and the office hours being until 6pm most days, access is available til 11pm; great opening hours after the working day. There is also ample Security such as CCTV which is very reassuring.
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Easy to find what you need, clean, helpful staff. Has a range of packaging available to buy.
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Shurgard is located on Kennington Road, you may drive past it as it is behind some trees but nevertheless is easy to locate.
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It does what is says on the tin.
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You need to keep your eye out for this as its slightly hidden from view, however, it has great disabled access and the staff are really friendly.
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This storage location is easy to get to. There’s a choice of nearby tube stations such Elephant & Castle, Oval, Vauxhall, and the nearest being Kennington. If you’re going by car or van, Vauxhall bridge is only 2 minutes away.
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Lovely staff who were very happy to help me. There are extra packing supplies available if you need extra bags, boxes or tape.
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The staff are very helpful. The lift however was quite small so it would have been useful to have known that before arriving at the premises. It was a bit difficult to find as the building was hidden behind some trees. The store opening times are very good though and overall a great experience. Highly recommended.
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I have used Shurgard Self-Storage continuously since 2002, and have always been happy with their service.
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Dani was great :) nice, quick and easy
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There aren't many other companies in the area that offer storage like this, so it's a good find! Nice and secure location.
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Good for Special Offers. I took advantage of a £1 for a month and 50% off for another month so this made things very good value overall. The facility feels older and smaller than some others out there but staff are friendly and willing to help and it is decently located
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Very thorough and helpful.
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Their Google Plus page shows a street view of their store which is most useful. Also plenty of packaging materials inside.
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The lift is pretty small for this storage so you have to take multiple trips.
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Good storage, well organised even if in some cases the trolleys don't fit the elevator
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The positives - Friendly staff, competitively priced, well maintained.
The negatives - Small lift! It was a challenge getting a double mattress in it. The corridors are also quite narrow. If you have bulky items to store you must be on the ground floor. Parking is very limited. 3 vehicles and the car park is full, probably with one car being blocked in.
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Access to the unit on the 1st floor very complicated almost unsafe to reach - a labirynt with ‘hills’ and turns; water on the floor; lift way too small only a small trolley fits, incredibly difficult to get belongings to the unit, very small driveway - parking. Female stuff not friendly, answering my questions with attitudes, access to my unit denied for a day due to unknown reasons. Extra charge for a lock while the standard ordinary padlock not accepted. Price ok.
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Bad energy bad service
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Lift always broken that's why I have to carry all my heavy stuff to up.
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I made a reservation via the website. The T&C's clearly state that the promotions Shurgard run are valid for 30 days from the reservation date. The lady from the Kennington branch called me back and refused to honour this, and was extremely rude and patronising on the phone. Terrible customer service at a time when everyone is struggling, avoid. This may explain why they were investigated by the Advertising Standards Authority (easily searchable) for their dodgy promotion tactics.

Edit: After posting this review, I received 3 missed calls and an email from the Shurgard Kennington manager. They apologised for the confusion and offered to honour the promotion, however the disgusting way in which I was spoken to by their employee means they will not receive my custom. I have consequently received a better quote from another storage company and will be going with them (the difference in customer service levels between Shurgard and the other company is astounding).
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Scumbags. We paid late a few times and because of this they demanded we collect our items within a week. We were away at a family funeral but changed all our plans as they were so persistent. When we arrived they said we were too late to collect our belongings! They hadn't specified everything had to be taken the same day and so we have to wait until next week. As a result they've added an extra months rent! They've disrupted our lives at a terrible time and we feel seriously let down. Absolutely awful experience and massively over priced.
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Terrible service. The manager is racist. Makes up policies as he goes along. When I asked for the complaints procedure he informed if I want the complaints procedure he has the right to refuse me service. What an absolute joke. Never will I go near this place again. A highly unprofessional organisation. Maybe cheap but when you pay peanuts you get monkeys. Go elsewhere. In addition to this the main doors have been broken for about three months and it is open for all to wonder in as you please. Your unit is not even safe. All in all probably one of the worst service I have ever experienced somewhere
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I recently used the Kennington branch to store furniture for a move for a month which started on 22/4 and ended 27/5. My first contact with the staff was great, very helpful when I moved my furniture in on 22/4. I had forgotten to give the branch 15 days notice of moving out so I duly paid the £78 charge as it was my error in not notifying them. On 27th May, I hired a van to move all my belongings out which I did in two trips. After emptying my unit I handed in the lock and key and specifically asked staff if they would like to check the unit. They declined and I left the unit clean and empty as agreed. The next day I was at a wedding and received a unexpected phone call from a staff member from their mobile phone , being accused of leaving furniture I didn't want in the unit. The staff member was aggressive and rude on the phone. I asked him to check CCTV and said there wasn't any near my unit. I was very shocked and surprised to be accused of this when there was no proof of me leaving any furniture in the unit I had vacated that day. I asked him to check the CCTV for other cameras. The accusations continued and I politely told him I had not left any furniture behind I did not want. He abruptly hung up on me.

For my first experience using Shurgard I am struggling to think of words to use to say how angry I am with the poor customer service. Not only did I receive an aggressive unwanted phone call on bank holiday Sunday from an unknown number which disrupted the wedding I was attending, I was duly accused of something I had not done by one of your staff members. I will be going out of my way to spread the word to family and friends of this unacceptable experience. I will not be using Shurgard again after this sour experience.
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Set in an old warehouse, the decaying fabric of the building really puts Shurgard at a disadvantage vs its newer, purpose-built competitors. Building layout is confusing, corridors are long and narrow, and the room we were shown had pigeons roosting in the roof above - with droppings all down the window.

Staff are friendly and do their best given the situation - but even though this place was the cheapest in the area, we felt as though we'd rather pay more money and go elsewhere.
* Promotion conditions.
Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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