Outstanding!
Anonymous
17-10-2017
Outstanding!
The whole process to arrange storage online and subsequent in-store service has been very impressive.
The administration including email confirmations and notifications has also been excellent.
Likewise the staff are excellent - extremely helpful and knowledgeable.
All in all, I consider Shurgard to be one of the best, if not the best, outfit that I've ever had to deal with (and I'm including comparisons with companies that I liaise with on a personal or business front).
Exceptional customer service by Ali
Susan Cooke
10-10-2017
Exceptional customer service by Ali
The whole process was managed in a friendly and professional manner. I felt fully informed and at ease from signing the contract to receiving my keys for my storage unit. Ali was an exceptional store manager and I would have no hesitation in recommending Shurgard to friends and family.
Excellent service
Anonymous
20-09-2017
Excellent service
Very polite and knowledgeable young man who served us. Went through all the details, showed us the unit and gave advice on what he thought we would need.
Anonymous
19-09-2017
Would definitely recommend.
Excellent , Helpful advise from the very begining.
Anonymous
07-09-2017
Excellent , Helpful advise from the very begining.
Very polite and informative....only gripe
printer wasn t working.
Cheryl Blake
06-09-2017
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price is very good. security is great. large trollies need to run more freely. otherwise excellent
Anonymous
06-09-2017
Good facility. Friendly staff.
Cancio Rodrigues
21-08-2017
The staff were very nice- the facilites were clean and good.
Excellent serice
Anita Walsh
11-08-2017
Excellent serice
They asked what and how much things I would be storing then advised me to the amount of storage space I would need they then show me the storage areas to further decide. They were extremely helpful
Ashley Lewis
11-08-2017
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Poorly run which ended up just wasting my time
Ann D.
Hello, we are sorry to hear you didn't have a positive experience at Shurgard as many customers find our staff to be helpful and professional. We will make sure to pass your feedback on to the team.
14-08-2017
Janet Arnold
08-08-2017
Excellent clear help. Friendly, helpful and approachable staff member.
right size unit
Robin Harrison
30-06-2017
right size unit
very good service showed me around and we worked out the right size unit to have now having filled it up it was just the right size
Jamie Bargeman
21-06-2017
Andre and the lads over at Shurguard in Highams Park were excellent. Always there to help and helped me out with a number of things. Many thanks
Very Helpful
Anonymous
14-06-2017
Very Helpful
Attendant went out of his way to be helpful and instructive. Very pleased.
Very friendly and well run site
Anonymous
01-06-2017
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Very friendly and well run site
On the telephone they were very efficient and friendly, able to answer all my questions. On arrival they were exactly the same and showed me a variety of units to ensure we were happy. Price was competitive. It is a very clean, tidy and well organised. My only criticism was that we making an early enquiry and told that we needed to book that day in order to secure the unit and get the deal they were running. The unit has sat empty for a week or so and two weeks later the deal is still available.
Gavin Brown
22-05-2017
Very polite and friendly service staff member didn't push me into getting a bigger storage space nice clean premises well done!!!
Anonymous
09-05-2017
Polite and quick service
Excellent Customer Service
Diane Green
05-05-2017
Excellent Customer Service
Excellent customer service, the gentleman that signed me up was informative, polite and was able to answer all my queries. I would recommend Shurgard
Pleased helpful staff
Andrew Nixon
05-05-2017
Pleased helpful staff
There are great staff too help in your new storage. Very helpful and happy
One Stop Stess Buster
Fiona Flaherty
05-05-2017
One Stop Stess Buster
Andre listened; then summarised my needs and seamlessly executed the process in 20 minutes from viewing to signing.
brilliant customer service
Anonymous
04-05-2017
brilliant customer service
Excellent customer service, took me through the process seamlessly. Advised on the correct size storage for me. Thank you Sam!
Great Customer service and easy to use
Ivan Glanville
22-03-2017
Great Customer service and easy to use
The Customer service was great, very helpful in explaining how to use the facility.
Andre and his colleague were very friendly, explained all the details and any questions I had.
I would recommend Shurgard at Chingford as it is easy to use and can cancel or extend whenever you need to.
First experience with using a storage facility and there was no disappoint...
Anonymous
22-03-2017
First experience with using a storage facility and there was no disappoint...
First experience with using a storage facility and there was no disappointment. Courteous staff. Well done.
costs were not explained properly. The 30sq metre storage unit seen on fi...
Anthony Penfold
24-02-2017
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costs were not explained properly. The 30sq metre storage unit seen on fi...
costs were not explained properly. The 30sq metre storage unit seen on first visit seemed much larger than the allocated unit.
Excellent service by Shurgard Self Storage UK
Anonymous
01-02-2017
Excellent service by Shurgard Self Storage UK
nknk;
Great staff not enough equipment
Alan Thomas
01-02-2017
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Great staff not enough equipment
Would have got 5 stars for the staff but when there was no trolley for me at the weekend I was waiting for one to be free. Simply not enough at the weekends
Great service.
Elfed Phillips
23-12-2016
Great service.
Helpful staff, very good facility, easy to use and secure.
Booking was excellent. However when it came to collecting the code, it woul...
Michelle Larman
18-12-2016
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Booking was excellent. However when it came to collecting the code, it woul...
Booking was excellent. However when it came to collecting the code, it wouldn't work for the first day or so, wasting much of our time that we had available to move our stuff. We spent a lot of time waiting for the representative to open the office and get us temporary codes.
Great service to set up my storage requirements.
My criticism would be th...
Anonymous
18-12-2016
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Great service to set up my storage requirements.
My criticism would be th...
Great service to set up my storage requirements.
My criticism would be that there are not enough trolleys (only 6-7) for such a big storage facility.
Excellent service by Shurgard Self Storage UK
Adam Brzezinski
15-12-2016
Excellent service by Shurgard Self Storage UK
The shurgard self storage have very nice and hopefully customer service
Good service by Shurgard Self Storage UK
Kadisha Nisbeth
12-12-2016
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Good service by Shurgard Self Storage UK
Very reliable service
Excellent service by Shurgard Self Storage UK
Amir Behrouzi
11-12-2016
Excellent service by Shurgard Self Storage UK
Customer service was really good and storage facility was exactly on point
great Customer Service.
Sylvia
08-12-2016
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great Customer Service.
No indication of car parking for customers. In general apart from the mentioned item the service was great.
Customer service was thorough and very informative.
Great storage location.
Anonymous
28-11-2016
Great storage location.
The employees are excellent, helpful and experienced.
Excellent service
Anonymous
28-11-2016
Excellent service
Excellent service, well informed staff, fully prepared to go that bit extra
Bad service by Shurgard Self Storage UK
Anonymous
28-11-2016
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Bad service by Shurgard Self Storage UK
I had a horrible experience on the day of my check in.
Love the security of the whole compound,great price too with friendly and h...
Jacqueline Haslam
21-11-2016
Love the security of the whole compound,great price too with friendly and h...
Love the security of the whole compound,great price too with friendly and helpful staff
Pretty good location, good facility, friendly staff and good access hours
Jon
11-11-2016
Pretty good location, good facility, friendly staff and good access hours
Brand new facility, and friendly, helpful staff. Even a tiny bit of extra space behind a pipe at the back of our unit which was perfect for keeping our (modest) art safe from harm during the move-in. Only problem on 'move-in day' was customers keeping trolleys in their units instead of returning them so there weren't a lot to go around (still just enough on the day though), but they seemed to be planning to get on top of that with chrges that would make people think twice about that little idea. There is an additional charge not listed on the site for a lock, but you can re-use it if you store stuff with them again,
Efficient, empathetic and knowledgable
Anthony Dallas
10-11-2016
Efficient, empathetic and knowledgable
I rushed in 10 mins before closing. The staff were understanding and very helpful
Excellent service
Anonymous
10-11-2016
Excellent service
Prompt, clearly explained service. Colleague who answered the phone was extremely pleasant and polite to deal with. Could not recommend him highly enough.
Peace of mind and great service
Anonymous
25-10-2016
Peace of mind and great service
Very helpful staff who took the time to work out the best package for me. Easy to use service in a really convenient location
