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Shurgard Chingford Highams Park customer reviews

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Customer reviews

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Date
Rating
Feedback
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Excellent
Very friendly, informative.
Seamless process
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Good customer service all staff have been helpful, good advice on units as to what will be best, shown how to access unit and premises advice available at all times
Anonymous
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Bad service

Really bad service
I reserved unit and spoke to girl over the phone telling her that we would be coming Sunday 11 o’clock as appointment when got there was told unit had gone see said it was 1st come 1st sevice which I feel is not right and was not told this by her when made reservation finally she got us a unit then was told had to pay more as we are in middle of the mo nth this was not written done on paper work she gave me when reserved unit so really she didn’t know much about her job only that she needs to sell units quickly regardless of telling customers the right information
Ann D.
Hello, thank you for taking the time to give us your feedback. We're sorry to read you've experienced difficulties with booking your unit. We will make sure to pass your concerns on to the team and hope you're having a positive storage experience at Shurgard.
21/02/2018 8:18:20
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clean and honest. not too pricey
Anonymous
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The staff were extremely helpful and polite. Explained everything clearly and thoroughly. Seamless service
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Honest, clear and friendly

Great reception, clear and concise details re rental, viewed a unit, and they suggested I had over estimated my need - thus saving me money!. Very honest.
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GREAT CUSTOMER SERVICE
Anonymous
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VERY FAST AND FRENDLY
Anonymous
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Staff confusion re locker rotation left me locked out of my fully paid in use locker and caused me travel issues as I had to lose my earlier channel tunnel crossing and rebook a new crossing . Somewhat disappointed.
Ann D.
Hello, thank you for taking the time to give us your feedback. We're sorry to read you've experienced difficulties. If there is anything we can do, please email your account and phone number to info@shurgard.co.uk.
6/11/2017 8:04:51
Anonymous
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Outstanding!

The whole process to arrange storage online and subsequent in-store service has been very impressive.
The administration including email confirmations and notifications has also been excellent.
Likewise the staff are excellent - extremely helpful and knowledgeable.
All in all, I consider Shurgard to be one of the best, if not the best, outfit that I've ever had to deal with (and I'm including comparisons with companies that I liaise with on a personal or business front).
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Exceptional customer service by Ali

The whole process was managed in a friendly and professional manner. I felt fully informed and at ease from signing the contract to receiving my keys for my storage unit. Ali was an exceptional store manager and I would have no hesitation in recommending Shurgard to friends and family.
Anonymous
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Excellent service

Very polite and knowledgeable young man who served us. Went through all the details, showed us the unit and gave advice on what he thought we would need.
Anonymous
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Would definitely recommend.
Anonymous
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Excellent , Helpful advise from the very begining.

Very polite and informative....only gripe
printer wasn t working.
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price is very good. security is great. large trollies need to run more freely. otherwise excellent
Anonymous
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Good facility. Friendly staff.
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The staff were very nice- the facilites were clean and good.
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Excellent serice

They asked what and how much things I would be storing then advised me to the amount of storage space I would need they then show me the storage areas to further decide. They were extremely helpful
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Poorly run which ended up just wasting my time
Ann D.
Hello, we are sorry to hear you didn't have a positive experience at Shurgard as many customers find our staff to be helpful and professional. We will make sure to pass your feedback on to the team. 
14/08/2017 8:01:00
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Excellent clear help. Friendly, helpful and approachable staff member.
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right size unit

very good service showed me around and we worked out the right size unit to have now having filled it up it was just the right size
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Andre and the lads over at Shurguard in Highams Park were excellent. Always there to help and helped me out with a number of things. Many thanks
Anonymous
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Very Helpful

Attendant went out of his way to be helpful and instructive. Very pleased.
Anonymous
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Very friendly and well run site

On the telephone they were very efficient and friendly, able to answer all my questions. On arrival they were exactly the same and showed me a variety of units to ensure we were happy. Price was competitive. It is a very clean, tidy and well organised. My only criticism was that we making an early enquiry and told that we needed to book that day in order to secure the unit and get the deal they were running. The unit has sat empty for a week or so and two weeks later the deal is still available.
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Very polite and friendly service staff member didn't push me into getting a bigger storage space nice clean premises well done!!!
Anonymous
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Polite and quick service
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Excellent Customer Service

Excellent customer service, the gentleman that signed me up was informative, polite and was able to answer all my queries. I would recommend Shurgard
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Pleased helpful staff

There are great staff too help in your new storage. Very helpful and happy
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One Stop Stess Buster

Andre listened; then summarised my needs and seamlessly executed the process in 20 minutes from viewing to signing.
Anonymous
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brilliant customer service

Excellent customer service, took me through the process seamlessly. Advised on the correct size storage for me. Thank you Sam!
Feefo Gold Trusted Merchant  Member of SSAUK