BEST PRICE. BEST SERVICE.
Call free 0800 368 0420  
Menu Menu close

Shurgard Chingford Highams Park

  • true
  • true
  • true
  • true
  • true

Customer reviews

  • true
  • true
  • true
  • true
  • true
77
34 reviews
  • true
  • true
  • true
  • true
  • false
13
6 reviews
  • true
  • true
  • true
  • false
  • false
2
1 review
  • true
  • true
  • false
  • false
  • false
2
1 review
  • true
  • false
  • false
  • false
  • false
4
2 reviews
Date
Rating
Feedback
  • true
  • true
  • true
  • true
  • true
Andre and the lads over at Shurguard in Highams Park were excellent. Always there to help and helped me out with a number of things. Many thanks
  • true
  • true
  • true
  • true
  • true
Attendant went out of his way to be helpful and instructive. Very pleased.
  • true
  • true
  • true
  • true
  • false
On the telephone they were very efficient and friendly, able to answer all my questions. On arrival they were exactly the same and showed me a variety of units to ensure we were happy. Price was competitive. It is a very clean, tidy and well organised. My only criticism was that we making an early enquiry and told that we needed to book that day in order to secure the unit and get the deal they were running. The unit has sat empty for a week or so and two weeks later the deal is still available.
  • true
  • true
  • true
  • true
  • true
Very polite and friendly service staff member didn't push me into getting a bigger storage space nice clean premises well done!!!
  • true
  • true
  • true
  • true
  • true
Polite and quick service
  • true
  • true
  • true
  • true
  • true
Excellent customer service, the gentleman that signed me up was informative, polite and was able to answer all my queries. I would recommend Shurgard
  • true
  • true
  • true
  • true
  • true
There are great staff too help in your new storage. Very helpful and happy
  • true
  • true
  • true
  • true
  • true
Andre listened; then summarised my needs and seamlessly executed the process in 20 minutes from viewing to signing.
  • true
  • true
  • true
  • true
  • true
Excellent customer service, took me through the process seamlessly. Advised on the correct size storage for me. Thank you Sam!
  • true
  • true
  • true
  • true
  • true
The Customer service was great, very helpful in explaining how to use the facility. Andre and his colleague were very friendly, explained all the details and any questions I had. I would recommend Shurgard at Chingford as it is easy to use and can cancel or extend whenever you need to.
  • true
  • true
  • true
  • true
  • true
First experience with using a storage facility and there was no disappointment. Courteous staff. Well done.
  • true
  • true
  • true
  • false
  • false
costs were not explained properly. The 30sq metre storage unit seen on first visit seemed much larger than the allocated unit.
  • true
  • true
  • true
  • true
  • true
nknk;
  • true
  • true
  • true
  • true
  • false
Would have got 5 stars for the staff but when there was no trolley for me at the weekend I was waiting for one to be free. Simply not enough at the weekends
  • true
  • true
  • true
  • true
  • true
Helpful staff, very good facility, easy to use and secure.
  • true
  • true
  • false
  • false
  • false
Booking was excellent. However when it came to collecting the code, it wouldn't work for the first day or so, wasting much of our time that we had available to move our stuff. We spent a lot of time waiting for the representative to open the office and get us temporary codes.
  • true
  • true
  • true
  • true
  • false
Great service to set up my storage requirements. My criticism would be that there are not enough trolleys (only 6-7) for such a big storage facility.
  • true
  • true
  • true
  • true
  • true
The shurgard self storage have very nice and hopefully customer service
  • true
  • true
  • true
  • true
  • false
Very reliable service
  • true
  • true
  • true
  • true
  • true
Customer service was really good and storage facility was exactly on point
  • true
  • true
  • true
  • true
  • false
No indication of car parking for customers. In general apart from the mentioned item the service was great. Customer service was thorough and very informative.
  • true
  • true
  • true
  • true
  • true
The employees are excellent, helpful and experienced.
  • true
  • true
  • true
  • true
  • true
Excellent service, well informed staff, fully prepared to go that bit extra
  • true
  • false
  • false
  • false
  • false
I had a horrible experience on the day of my check in.
  • true
  • true
  • true
  • true
  • true
Love the security of the whole compound,great price too with friendly and helpful staff
  • true
  • true
  • true
  • true
  • true
Brand new facility, and friendly, helpful staff. Even a tiny bit of extra space behind a pipe at the back of our unit which was perfect for keeping our (modest) art safe from harm during the move-in. Only problem on 'move-in day' was customers keeping trolleys in their units instead of returning them so there weren't a lot to go around (still just enough on the day though), but they seemed to be planning to get on top of that with chrges that would make people think twice about that little idea. There is an additional charge not listed on the site for a lock, but you can re-use it if you store stuff with them again,
  • true
  • true
  • true
  • true
  • true
I rushed in 10 mins before closing. The staff were understanding and very helpful
  • true
  • true
  • true
  • true
  • true
Prompt, clearly explained service. Colleague who answered the phone was extremely pleasant and polite to deal with. Could not recommend him highly enough.
  • true
  • true
  • true
  • true
  • true
Very helpful staff who took the time to work out the best package for me. Easy to use service in a really convenient location
  • true
  • true
  • true
  • true
  • true
Excellent service and accurate information from start to finish. Nothing was too much trouble and best of all...the price quoted was the price paid!!
  • true
  • true
  • true
  • true
  • true
Excellent work by your staff all round from the star to the finish
  • true
  • true
  • true
  • true
  • true
Helpful staff from start ,acurate information,easy access to unit.Very competative price structure.
  • true
  • true
  • true
  • true
  • true
First Class Service!!
  • true
  • true
  • true
  • true
  • true
Excellent friendly staff. Very helpful and good storage space.
  • true
  • true
  • true
  • true
  • true
The storage is nice and clean with storage units in great condition. It's not too busy so you can do everything without disturbing anyone. However, there is the odd spider appearance, which is a little unnerving. Overall, the staff and the actual storage units are great.
  • true
  • true
  • true
  • true
  • true
Staff very helpful and explain the deals with great detail.
  • true
  • true
  • true
  • true
  • true
Excellent staff, very professional, good clear pricing
  • true
  • false
  • false
  • false
  • false
The worst experience ever, customer service was very poor, but the worst think is that they try to force you to buy things, like insurance, locks... And they never mentioned that earlier over the phone., and T&C
  • true
  • true
  • true
  • true
  • true
The team were helpful and friendly. The facility is new and very well equipped. We also were very lucky to book on a day when there was great deal being offered.
  • true
  • true
  • true
  • true
  • true
Great customer service and really easy to use!
  • true
  • true
  • true
  • true
  • true
The guys were great. very friendly and very informative. They made the whole process stress free and even showed me a selection of units to hire.
  • true
  • true
  • true
  • true
  • true
Very good. And excellent service
  • true
  • true
  • true
  • true
  • true
Excellent! Extremely friendly, informative and efficient.
  • true
  • true
  • true
  • true
  • false
I'm confused why my contract says "31/08/2016" when I placed my belongings in your storage on the 3/09/2016 three days later? The store manager who helped me that day was lovely and polite, I couldn't have expected anymore from him. Also I was frustrated at the amount of times I had to put my security code in, this added to my removal time therefore the amount I had to pay them. Why does my contract state I got my first month for £1 when I actually had to pay over £50?!