Erol Ozbudun
07-12-2018
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Staff at my local are on the ball and helpful people
Viorica Bivol
07-12-2018
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The sequrity machine for main doors and the magnet of the entrance door offten is down, that creat a lot of inconvenience. As well it is impossible to press “hold” to fix magnets as are in different direction. No one is a rubber to extend self to can bloc the door
Ann D.
Hello, we're sorry to read there were difficulties with the door and apologise for any inconvenience this has caused. We take pride in looking after our facilities to make your move as stress-free as possible. We will share your feedback with our store and facility management team. We hope you're having a positive storage experience at Shurgard and thank you for sharing your valuable feedback.
7/12/2018 8:52:31
Security what security?
Anonymous
04-12-2018
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Security what security?
I visited the storage site over the weekend and was shocked to see that the pedestrian gate had been left open, for anyone to enter off the street. Since the main door to the storage units is broken and permanently open, the site security is negligible
Ann D.
Dear customer, thank you for sharing your concerns.
\nAt Shurgard we use various means to ensure that your stored belongings are safe : all our locations have visible and hidden CCTV to monitor the interior and exterior of the facility. Each customer has an individual code to enter the facility and a personal lock and key to open their unit. Our staff keeps daily surveillance rounds and after opening hours, we work with a professional security company. \n
\nWe're sorry to read the pedestrian gate had been left open and will share your feedback with our store and facility management team, so they can focus on the matter. We remain at your disposal.
4/12/2018 14:13:45
Excellent
Anonymous
26-10-2018
Excellent
Very easy process. Staff were friendly and helpful and talked us through the options. The whole process was explained well and completed within 15 minutes. The storage facility felt secure, clean and well organised.
Anonymous
08-10-2018
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The £9.95 for 10 cardboard boxes are not at all hard-wearing: single use only.
Ann D.
Hello, we're surprised to read you weren't satisfied with the quality of our moving boxes. All our packing supplies have been specially developed for fragile as well as heavy objects. Our on-site managers can advise on which moving box would work best for you and we suggest customers to also have a look at our list of packing tips on https://www.shurgard.co.uk/self-storage/tools-and-tips/packing-tips.
9/10/2018 7:14:53
Excellent
Anonymous
06-10-2018
Excellent
Staff could not have been more helpful, got exactly what I needed when I needed it and they were just so nice.
Paul Verney
05-10-2018
Very easy, very quick.
Great but more trolleys needed
Anonymous
04-10-2018
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Great but more trolleys needed
Everything very good, contract procedure, check in, cleanliness of facility. Just needs more trolleys as have been stuck waiting a couple of times as they were all being used.
Anonymous
03-10-2018
Helpful pre booking over phone. Smooth completion at store. Lock up clean.
Happy with storage
Anonymous
14-09-2018
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Happy with storage
I would recommend Shurgard to anyone wanting to use good storage space. The service is good, nice and clean spaces. good service all round, staff polite and helpful when enquiring about bookings.
Mend broken entry door and provide more trolleys
Kathleen Goodwin
11-09-2018
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Mend broken entry door and provide more trolleys
We have made several trips over the weekend and the entry door to get to the lift nearest our unit (103) has been broken all the time. There could also be a lot more trolleys as during busy times you can end up having to wait for one as they are all in use.
Ann D.
Hello, we're sorry to read you've experienced difficulties with the entry door and apologise for any inconvenience this may have caused. We take pride in looking after our facilities to make your move as stress-free as possible. We have trolleys at the disposal of our customers to make loading and unloading as easy as possible, but sometimes during peak moving times there can be more demand than available trolleys. We apologise for any inconvenience this may have caused. We'll pass your feedback on to our operational department so we can review the number of trolleys and have the entry door repaired.
12/09/2018 6:53:22
Stuart Barton
11-09-2018
From start to finish I found the service very good, compared with our last unit it is always clean and tidy with plenty of parking.
Great bunch of guys
Susan Day
11-09-2018
Great bunch of guys
All the employees I have dealt with over the past few years have been exemplary. They have been friendly, professional and knowledgeable. I have been very pleased with the service
Gillian Poulter
10-07-2018
Very helpful guy on booking in. Everything well explained.
Anonymous
10-07-2018
easy, fast and very nice staff. For now, great experience.
Dorota Szczawinska
01-06-2018
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Good
Stop emailing me
Theresa Hudson
01-06-2018
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Stop emailing me
Storage unit & staff were great. The many many emails insisting on a damn review are really irritating.
Ann D.
Hi. Glad to hear you appreciated our staff and storage facility. We will unsubscribe you from the mailing list. We hope you're having a positive storage experience at Shurgard and thank you for choosing Shurgard.
1/06/2018 6:53:22
Anonymous
31-05-2018
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The manager has a brusque manner that does not come across as efficient, it comes across as rude. He needs to be more friendly and helpful. The emergency contact is on a tiny sticker so very difficult to find. I wanted to report both flooding and open pedestrian and exit gates last week but did not know how to at the time. The number should be on a large sign on the office door.
Ann D.
Hello. We know that using storage often comes at times of change in people’s lives. Our staff are sensitive to this, treating each customer as an individual. We are sorry to hear you did not feel appreciated and will share your feedback with the store team. Thank you for your valuable feedback on the emergy number, we will pass that on to the stores.
1/06/2018 6:59:03
Was really handy for me
Anonymous
05-05-2018
Was really handy for me
Everything was nice and easy and it’s only just around the corner
Waqas Asgher
10-03-2018
Excellent
Very friendly, informative.
Seamless process
Carole Carr
23-02-2018
Good customer service all staff have been helpful, good advice on units as to what will be best, shown how to access unit and premises advice available at all times
Bad service
Anonymous
20-02-2018
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Bad service
Really bad service
I reserved unit and spoke to girl over the phone telling her that we would be coming Sunday 11 o’clock as appointment when got there was told unit had gone see said it was 1st come 1st sevice which I feel is not right and was not told this by her when made reservation finally she got us a unit then was told had to pay more as we are in middle of the mo nth this was not written done on paper work she gave me when reserved unit so really she didn’t know much about her job only that she needs to sell units quickly regardless of telling customers the right information
Ann D.
Hello, thank you for taking the time to give us your feedback. We're sorry to read you've experienced difficulties with booking your unit. We will make sure to pass your concerns on to the team and hope you're having a positive storage experience at Shurgard.
21/02/2018 8:18:20
Thomas Harland
06-02-2018
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clean and honest. not too pricey
Anonymous
30-01-2018
The staff were extremely helpful and polite. Explained everything clearly and thoroughly. Seamless service
Honest, clear and friendly
Mark B
24-01-2018
Honest, clear and friendly
Great reception, clear and concise details re rental, viewed a unit, and they suggested I had over estimated my need - thus saving me money!. Very honest.
