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Shurgard Chingford Highams Park customer reviews

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Customer reviews

Date
Rating
Feedback
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Good company

They were informative and efficient. We got everything into the chosen storage space.
Anonymous
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Very happy

We went to our unit for the first time today and Sam met us. He was extremely helpful and showed us how to get through all the security and to our unit. He was very professional when signing us up and explained everything. He is a very polite young man and an exceptional front man for your company.
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Good prices with friendly staff

Very clean and smart facility with good service
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Great service and really secure

Really helpful staff, answered all the question I asked, couldn't do enough for me, showed me round (and security system was beyond me, so safe)
And explained how everything worked, the two guys were cheerful and really nice to deal with
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Friendly staff, secured facility and good location
Anonymous
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Nice and easy to find it and to manage your stuff
Anonymous
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Clean and secure
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Staff at my local are on the ball and helpful people
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The sequrity machine for main doors and the magnet of the entrance door offten is down, that creat a lot of inconvenience. As well it is impossible to press “hold” to fix magnets as are in different direction. No one is a rubber to extend self to can bloc the door
Ann D.
Hello, we're sorry to read there were difficulties with the door and apologise for any inconvenience this has caused. We take pride in looking after our facilities to make your move as stress-free as possible. We will share your feedback with our store and facility management team. We hope you're having a positive storage experience at Shurgard and thank you for sharing your valuable feedback. 12/7/2018 8:52:31 AM
Anonymous
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Security what security?

I visited the storage site over the weekend and was shocked to see that the pedestrian gate had been left open, for anyone to enter off the street. Since the main door to the storage units is broken and permanently open, the site security is negligible
Ann D.
Dear customer, thank you for sharing your concerns.
\nAt Shurgard we use various means to ensure that your stored belongings are safe : all our locations have visible and hidden CCTV to monitor the interior and exterior of the facility. Each customer has an individual code to enter the facility and a personal lock and key to open their unit. Our staff keeps daily surveillance rounds and after opening hours, we work with a professional security company. \n
\nWe're sorry to read the pedestrian gate had been left open and will share your feedback with our store and facility management team, so they can focus on the matter. We remain at your disposal. 12/4/2018 2:13:45 PM
Anonymous
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Excellent

Very easy process. Staff were friendly and helpful and talked us through the options. The whole process was explained well and completed within 15 minutes. The storage facility felt secure, clean and well organised.
Anonymous
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The £9.95 for 10 cardboard boxes are not at all hard-wearing: single use only.
Ann D.
Hello, we're surprised to read you weren't satisfied with the quality of our moving boxes. All our packing supplies have been specially developed for fragile as well as heavy objects. Our on-site managers can advise on which moving box would work best for you and we suggest customers to also have a look at our list of packing tips on https://www.shurgard.co.uk/self-storage/tools-and-tips/packing-tips. 10/9/2018 7:14:53 AM
Anonymous
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Excellent

Staff could not have been more helpful, got exactly what I needed when I needed it and they were just so nice.
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Very easy, very quick.
Anonymous
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Great but more trolleys needed

Everything very good, contract procedure, check in, cleanliness of facility. Just needs more trolleys as have been stuck waiting a couple of times as they were all being used.
Anonymous
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Helpful pre booking over phone. Smooth completion at store. Lock up clean.
Anonymous
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Happy with storage

I would recommend Shurgard to anyone wanting to use good storage space. The service is good, nice and clean spaces. good service all round, staff polite and helpful when enquiring about bookings.
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Mend broken entry door and provide more trolleys

We have made several trips over the weekend and the entry door to get to the lift nearest our unit (103) has been broken all the time. There could also be a lot more trolleys as during busy times you can end up having to wait for one as they are all in use.
Ann D.
Hello, we're sorry to read you've experienced difficulties with the entry door and apologise for any inconvenience this may have caused. We take pride in looking after our facilities to make your move as stress-free as possible. We have trolleys at the disposal of our customers to make loading and unloading as easy as possible, but sometimes during peak moving times there can be more demand than available trolleys. We apologise for any inconvenience this may have caused. We'll pass your feedback on to our operational department so we can review the number of trolleys and have the entry door repaired. 9/12/2018 6:53:22 AM
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From start to finish I found the service very good, compared with our last unit it is always clean and tidy with plenty of parking.
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Great bunch of guys

All the employees I have dealt with over the past few years have been exemplary. They have been friendly, professional and knowledgeable. I have been very pleased with the service
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