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Shurgard Chingford Highams Park

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Customer reviews

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76
35 reviews
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15
7 reviews
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2
1 review
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1 review
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4
2 reviews
Date
Rating
Feedback
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The Customer service was great, very helpful in explaining how to use the facility. Andre and his colleague were very friendly, explained all the details and any questions I had. I would recommend Shurgard at Chingford as it is easy to use and can cancel or extend whenever you need to.
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First experience with using a storage facility and there was no disappointment. Courteous staff. Well done.
costs were not explained properly. The 30sq metre storage unit seen on first visit seemed much larger than the allocated unit.
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nknk;
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Would have got 5 stars for the staff but when there was no trolley for me at the weekend I was waiting for one to be free. Simply not enough at the weekends
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Helpful staff, very good facility, easy to use and secure.
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Booking was excellent. However when it came to collecting the code, it wouldn't work for the first day or so, wasting much of our time that we had available to move our stuff. We spent a lot of time waiting for the representative to open the office and get us temporary codes.
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Great service to set up my storage requirements. My criticism would be that there are not enough trolleys (only 6-7) for such a big storage facility.
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The shurgard self storage have very nice and hopefully customer service
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Very reliable service
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Customer service was really good and storage facility was exactly on point
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No indication of car parking for customers. In general apart from the mentioned item the service was great. Customer service was thorough and very informative.
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The employees are excellent, helpful and experienced.
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Excellent service, well informed staff, fully prepared to go that bit extra
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I had a horrible experience on the day of my check in.
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Love the security of the whole compound,great price too with friendly and helpful staff
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Brand new facility, and friendly, helpful staff. Even a tiny bit of extra space behind a pipe at the back of our unit which was perfect for keeping our (modest) art safe from harm during the move-in. Only problem on 'move-in day' was customers keeping trolleys in their units instead of returning them so there weren't a lot to go around (still just enough on the day though), but they seemed to be planning to get on top of that with chrges that would make people think twice about that little idea. There is an additional charge not listed on the site for a lock, but you can re-use it if you store stuff with them again,
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I rushed in 10 mins before closing. The staff were understanding and very helpful
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Prompt, clearly explained service. Colleague who answered the phone was extremely pleasant and polite to deal with. Could not recommend him highly enough.
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Very helpful staff who took the time to work out the best package for me. Easy to use service in a really convenient location
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Excellent service and accurate information from start to finish. Nothing was too much trouble and best of all...the price quoted was the price paid!!
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Excellent work by your staff all round from the star to the finish
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Helpful staff from start ,acurate information,easy access to unit.Very competative price structure.
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First Class Service!!
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Excellent friendly staff. Very helpful and good storage space.
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The storage is nice and clean with storage units in great condition. It's not too busy so you can do everything without disturbing anyone. However, there is the odd spider appearance, which is a little unnerving. Overall, the staff and the actual storage units are great.
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Staff very helpful and explain the deals with great detail.
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Excellent staff, very professional, good clear pricing
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The worst experience ever, customer service was very poor, but the worst think is that they try to force you to buy things, like insurance, locks... And they never mentioned that earlier over the phone., and T&C
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The team were helpful and friendly. The facility is new and very well equipped. We also were very lucky to book on a day when there was great deal being offered.
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Great customer service and really easy to use!
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The guys were great. very friendly and very informative. They made the whole process stress free and even showed me a selection of units to hire.
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Very good. And excellent service
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Excellent! Extremely friendly, informative and efficient.
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I'm confused why my contract says "31/08/2016" when I placed my belongings in your storage on the 3/09/2016 three days later? The store manager who helped me that day was lovely and polite, I couldn't have expected anymore from him. Also I was frustrated at the amount of times I had to put my security code in, this added to my removal time therefore the amount I had to pay them. Why does my contract state I got my first month for £1 when I actually had to pay over £50?!
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friendly very helpful staff
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Polite and knowledgeable staff. Clean, secure storage units. Great prices and opening hours. Very satisfied.
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Very clean and secure and extremely helpful staff.
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Although I arrived at the Chingford branch of Shurgard quite late in the day, the gentleman who served me was happy to help access and arrange my storage needs. His instruction on how to access the storage unit was very thorough and I have had no problems since when accessing the site.
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I thought the assistant store manager Rory was very helpful and friendly.I would recommend this facility to friends and family.
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Shurguard have been professional, polite and efficient. It is a pleasure to use their storage fasillity's. if I had one piece of constructive criticism, it would be to demonstrate how to fold their strong cardboard boxes when they sell them.
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Rory was extremely helpful. Very professional,
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Thank u
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Costumes service was perfect
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The storage is Excellent, they only need to improve the trolleys. The current ones are too small.
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Highams park branch - Super helpful and friendly staff, very easy to use and space is great. Reasonable too.