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Self-Storage at Shurgard Camden
Reserve now to save 50% every month*
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Shurgard Camden customer reviews

Customer reviews

Date
Rating
Feedback
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Great, staff. All reasonably priced. Usually plenty of parking space inside. All in all, Im very happy.
Anonymous
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Unit allocated for my storage was locked

Had a bad experience due to the fact that my unit was locked by the time I got to the storage. Phoned the security but they could not help and I was frustrated. The driver of the removal company assured me that I should leave my things on the trauley by my allocated unit on level one near the Camera. He promised me that who ever comes to the level must have access to the level and will be recognised.
I Email the staff overnight.
It was a good ending as the staff stored my things in the unit before my arrival the next day.
Anonymous
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No comment

None polite staff, no smiling and nothing what so ever. Won't come back. Prefered it when ABC
Sophie K
Hello, we are sorry to hear you didn't have a positive experience at Shurgard as many customers find our staff to be helpful and professional. We will make sure to pass your feedback on to the team. We would like to look into this in more detail for you. Please send your customer ID and phone number to info@shurgard.co.uk so we can get in touch. Thank you for taking the time to evaluate us 9/13/2019 8:17:50 AM
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All good.

Excellent and helpful staff. Good spaces available at competitive prices. All has worked very smoothly.

Maybe the lock catches on the doors could be stronger?
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Nice staff and easy procedure on the day to get set up. Reason not giving 5 star was the structure of the building and the difficulty of getting the larger stuff in!
Anonymous
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A*

Annette, Florentina and Caroline at Camden branch, might have just fallen from the heavens to help me on my Shurgard journey. We’re more than helpful. If you could double my 5 stars to 10 I would be most appreciative.
Anonymous
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Friendly staff, but not very reliable

I was happy at first because the staff seemed very helpful, however on the day I moved my stuff in I was given a code that did not work. I was told "if you come back in a couple of hours it will work". And it was not the case.
The printer was not working.
They printed a copy of the contract for them and promised to email it to me. After nearly 3 weeks I still have not received it.
Ann D.
Hello, we're sorry to read you've had difficulties accessing the premises with your access code and apologise for any inconvenience this may have caused. We hope this issue has been resolved in the meanwhile and you're having a positive storage experience. We will pass your comments to the Store Manager so this issue can be looked into. 6/3/2019 7:09:39 AM
Anonymous
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Fantastic customer service
Anonymous
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Very nice and helpful stuff and huge storage with affordable price.
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Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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