Reviews of Shurgard Camden

Covid-19 update: Our stores are open. Contactless rental remains possible. More info on our protective measures »

✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
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Self-Storage at Shurgard Camden
Storage units from €1 for the first month's rent, plus save 50% every month.

CUSTOMER REVIEWS

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(4.8) based on 210 reviews
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Feedback
Google
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Very helpful team, assured I was getting a low price with all necessary coverage.
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Brilliant, the lift was broken and was told it might take a couple of hours. Instead of having to carry everything down myself, the staff kindly offered to help with emptying my unit. They walked down 3 sets of stairs for us and helped load everything in the van after. Amazing service.
Google
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One of the best international and domestic storage facilities. Better prices, locations and customer service than alot of the many storage companies in London. The whole process was so easy, I'm glad that I decided to use them.
Google
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Great service at Camden store
Google
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Very annoyingly Shurgard insisted I had to move storage units due to works needed doing on that part of the building, however Annette was very helpful and courteous throughout. Thank you
Google
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Staff at Shurgard Camden have always been most helpful and accommodating.
Google
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I'm very happy with this store it would be nice like the previous owners, if they could put a skip there im sure people would all be willing to make a contribution, as there's no were to leave little bits that's no longer wanted
Google
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Very good customer service so far. Not get moved my stuff in but customer service have been helpful.
Google
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I’ve had such a good experience with this self store. The staff have been brilliant even down to politely ringing me to remind me I’ve a refund due! Very easy to use and free parking after I think 4pm just round the corner.
Google
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Great service from Annette, Karl and Steven..
Google
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Anette at the Camden branch has been incredibly helpful from the point of making an enquiry. I would use the service again.
Google
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Excellent telephone response from Karl on a Sunday.
Quick and professional.
Thanks
Google
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The amazing and helpful staff at Shurgard have really helped me during my stressful move. They have feel so positive, flexible, and informative. I’m honestly so thankful to have founds them
Google
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Great service and pleasant staff, felt very safe in store .
Google
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I would like to comment on the fantastic customer service from the love Annette. She was so very helpful, caring and professional. Her communicate was great with myself throughout and she is truly fantastic at her job. She is a credit to the Shurguard team. I will be recommending and defiantly coming back. Annette thank you!
Google
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Very friendly and helpful staff! I can definitely recommend Shurgard Camden.
Google
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Steven was ready and waiting when I arrived with all my info. Super helpful, showed me a few options (all clean and tidy units) and even helped me when I was struggling with my run away trolley!!! Can't thank him enough.
Google
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Very friendly and informative staff, excellent service from Steve in particular!
Google
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Shurgard Camden is well located. You can drive in and load or unload your vehicle easily. The staff are always helpful and polite. The premises are clean and dry. You can enter the premises at any time of the day or night by entering your personal security code at the entrance and to activate the lift. There are security cameras well placed throughout the building. The staff are on duty until 6pm to help with your queries and you can purchase whatever is necessary for packing from the office .
Google
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Very Professional and Secure
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Great customer service, I spoke to Steve who was very helpful!
Google
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Excellent service from Annette
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Convenient place to rent a storage space. Currently there are two promotions on: Less than a pound for 10 boxes and £1 first month’s rent.
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Great customer service. Steve and Annet were really helpful and responsive.
Google
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Great experience! Friendly staff. highly recommend!
Google
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Really great service. Would recommend 👍🏻
Google
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I’ve always had self awareness and self confidence, but never self storage... until now. Little did I know they had been storing my heart long before I found them. 100/100 would store again.
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Best place for storing all your storage. The manager is lovely and Charlton are great!
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Polite and friendly service ,knowledgeable and no hard sell. Adhered to Covid restrictions. Felt secure to use this facility. Would highly recommend.
Google
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Google
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The Staff at Shurgard Camden were so helpful moving me in and getting through the various procedures. Would definitely recommend to anyone
needing to store their stuff.
Google
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This is second time I have used Shurgard self storage in Camden.
Staff are very friendly and helpful
Great service I won’t hesitate to use them
Again in the future.
Google
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Excellent helpful staff member ( Steven) provided very good customer service
Google
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Karl provided great service during our visit to the unit today, going out of his way to help us out.
Google
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I have been using the Camden branch of Shurgard for many years and have always found the staff at Shurgard Camden to be very professional, friendly, helpful, and kind.
They will go out of their way to assist you and advise you with any query or problem you have regarding storage.
The premises are always kept very clean.
It is always a pleasure to see Annette and Florentina, their advice and help is invaluable. They greet you with warmth and with a smile every time - it is a great pleasure to see them.
Linda Antonioni
Google
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Amazing service! Helpful, efficient, caring, organised. Only good things to say about Shurgard :)
Google
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Annette was very friendly and professional explaing how the storage system works, also helpful in choosing the correct size unit. It was a stress free experience thanks Annette...
Google
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Google
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Hussain was very helpful and the process reopening my storage unit was smooth and easy. I would also recommend Shurgard overall as it’s been a pleasant experience storing my belongings there.
Google
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Annette and Flo were super helpful and friendly throughout the whole process. They are efficient and professional and made the use of this storage facility a painless process.
Google
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I've only gone out of reception hours so I've literally never seen anyone in this self storage...which is perfect! You get a lot of space and I'm never disturbed. You also get signal in there which is great and I've noticed isn't always the case with these big storage units!
Anonymous
Feefo
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Alles super friendly staff, clean facilities and great location!

Alles super friendly staff, clean facilities and great location!
Google
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Always a pleasure to use your services. Great location, clean and friendly staff - shoutout to Florentina! :-)
Google
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A+
Google
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Annette and Flo always greet me with a smile and are very courteous, professional and friendly

They are a joy to deal with and I would like to congratulate them on their can do attitude

They are great ambassadors for the Shurgard brand
Google
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If you ever need self storage go there and ask for Flo. She is amazing. Thanks Flo for your help today!
Google
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I found the service really efficient. In a few minutes Annette gave me all the necessary information and followed me diligently step by step through all the process.

Cheers
Google
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What a friendly and helpful service in Shurgard Camden their staff maintain.
Thank you Annette and Flo!!!
Google
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Annette
Nice service by Annette
Happy to recommend
Google
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I been owning a storage unit since April 2019 at the Camden facility and I am very pleased with the Shurgard Self-Storage services. The staff there is very helpful, especially Flo who showed professionalism and promptness each time I needed help. I cannot recommend them more. Thanks for everything.
Google
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Google
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Really helpful and friendly staff right from Day 1.
Efficient and clear about theIr system and I was able to buy my padlock there too.
When I wanted an upgrade to a larger container that was facilitated with ease and since lockdown my fee has been reduced. I’m fully socially isolating too.
The girls have been ready to help whoever I’ve needed. I love going to Shurguard!! It’s a little bit of home nearby.
Thank you! Xxx
Google
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This storage has been nothing short of amazing with the Efficient service provided to me by Annette. Thanks for all your help and making my moving a lot easier. Highly recommend Shurguard.
Google
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Flo was amazing and helpful. She made everything straight forward and quick. A very pleasant young lady willing to go that extra mile.
Google
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Excellent customer service and friendly staff!
Thanks, Flo!
Google
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Amazing service by Annette and Flo. Very knowledgeable, helpful staff ready to help and advise accordingly. I can high recommend this store!!
Google
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Great service and experience with Shurguard Self-Storage Camden. Annette and Flo were amazing to deal with. I am extremely happy and definitely recommend this business. Will be using it again in the future!! Greg
Google
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Flo and Annette are the best! Great customer service and good prices! :)
Google
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My Friend and I went to look for a storage in order to move out our home during this tough times. Luckily for us we met Annette and Flo who have been splendid and really helpful in helping us out! Excellent customer service and I'll definitely recommend the store to all my peers.
Google
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Received amazing help during COVID-19 I especially want to mention Annette who has given outstanding service
Google
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Annette & Flo were extremely helpful assisting us sort a last minute storage unit, in order to sort our office for the return to work post lockdown. The whole process from start to finish was very simple & efficient.
Google
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We've used them twice and had a good experienced both time. Flo and Sam were helpful when moving out of the storage.
Google
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Great service and really friendly staff. Thanks for your help Flo!
Google
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I was very pleased with this service!
Flo was really helpful today, offered me all the packing materials I needed for my move.
Keep up the good work!
Google
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By far the best customer service and help I’ve received of any storage company. I’ve already recommended several friends to move to shurguard as you won’t find better. And I’ve used all the big names. Annette at the Camden branch was beyond helpful and I can’t thank you enough. Answered all my annoying questions and made sure moving in and out was a smooth as can be.
Google
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Very helpful staff thanks Annette :)
Google
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For great advise for packing away my Dads suits .
Thanks Annette the boxes worked a treat !!!!
Google
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The team at the Shurgard Camden facility are friendly and helpful. Florentina, Annette and Sam provided great advise about the best and most cost effective storage options.
Google
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Have a unit and have dealt mainly with Florentina, who always goes the extra mile to be helpful. Never expected dealing with storage to be so simple and everything so well run! Thanks to all involved.
Google
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Very helpful service and staff. I just talked to Annette from Candem and I ve got the best services and price.
Google
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I have stored here for many years and am very happy with the service
Occasionally I receive a delivery and Florentina or one of her colleagues will phone and let me know
I’m especially pleased with the out of hours access to my Storage Facility 😀
Google
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Great options by Flo re: not being able to attend when moving out and paying final pro-rata invoice
Google
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I ve been using this storage for almost a year, i have never had any problem of any kind, clean and secure, the staff has been very professional and kind, especially miss Florentina, that was always willing to help. For sure i will use this storage again if i need !
Google
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Great service from Sam who helped us with choosing the best size unit for our needs and with the set up process. Would recommend to any one looking to hire a space
Google
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Annette was super helpful with my transfer! Thank you so much!
Google
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I'm a long term customer at Camden and I'm very happy with the service from Annette and Florentina.
Google
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Thanks Flo for helping me today!! SERVICE WITH A SMILE🙂
Google
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Great service from Annette and Flo. Sorry I have to go!
Google
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Great service at the Camden branch. Annette and Flo were really helpful! 🙌
Google
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Great service, lovely people, warm atmosphere!!!!
Fiorentina is great. Friendly, professional and efficient, was responsive and helpful throughout...
Will recommend to all!
Google
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Great service by Annette and flo very friendly.
Google
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(Translated by Google) 10 stairs, not 5. I recommend.

(Original)
10 stairs, not 5. I recomand.
Google
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Couldn't recommend here more- Annette was so helpful and kind 5* service.
Google
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Hi I have been using this store for nearly 5 years and very happy with service and staff specially annette.
When I saw her first still she's been very helpful in every way of the service.
I definitely recommend you guys as well .
Google
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Annette & co do a remarkable service here. Friendly staff, easy access, i have had the storage unit for over 3 years and even the guys who deliver appliances and boxes to my unit say it's ideal location for them to park. Thank you Annette & team. Keep up the good work.
Google
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“I like the fact that there's a virtual tour as it makes it so much easier to check the facility out ahead of an actual visit, and digital ways to calculate just how much space you will need for your belongings which is always helpful. There’s also plenty of good store parking in the road on the opposite side, They have recently created a disabled access door with ground floor units which I think is an excellent idea. Great location and reasonably priced storage. Good amount of space in lock-up! i would highly recommend this storage company to anyone!
Google
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Excellent Service, Flo and Annette are very helpful and provides very good service.And it is really Service with a Smile! Thanks
Google
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Google
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The virtual tours are so useful to be able to see what it all looks like before you go and all the photos too help you plan your visit and make sure the storage is right for you and everything will fit okay. It's great that you can drive inside as it feels safer that way, but the parking across the road is handy too. I'm very pleased to see they have a disabled access door now too.
Google
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Great place to store furniture in-between moves. They've made it more accessible too which is great as it means I don't have to try and get a pushchair up and down stairs.
Google
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Love that you can drive in here, makes it super easy to un-load/load items into your storage unit. The ground floor units also have disabled access. Tonnes of virtual tours and digital ways to calculate how much space you will need for your belongings which is always helpful as I always tend to underestimate how much stuff I have when moving/storing! Great service, highly recommend.
Google
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Great storage, with parking opposite which is handy. Though you're able to drive your car inside! Very pleased to see they are wheelchair accessible. This is great for my Mum, as a previous place we used wasn't, so she unfortunately had no access. Very clean and tidy place and the storage is perfect. Highly recommended
Google
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There’s plenty of good store parking in the road on the opposite side; They recently created a disabled access door with ground floor units which I thought was an excellent idea. I love the fact that there's a virtual tour as it makes it so much easier to check the facility out before an actual visit. I found the 360 degree views very useful. You can also access a door and use ground floor units.
Google
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I found this place to be very well organised and good value for money and the security is very good. The staff where helpful too which is always a plus!
Google
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I like the fact that there's a virtual tour as it makes it so much easier to check the facility out ahead of an actual visit. You can see a number of areas and really get a good feel for storage facility. Plus you can see if it meets your needs, if for example you need disabled access, you can access a door and use ground floor units. I found the 360 degree views very useful.
Google
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Great facilities, easy access with disabled entrance on ground floor which is always helpful. Virtual tour is a nice tool to get an idea of the space available and access, always good to get an idea of the space visually before hand so you know you can fit all your storage items in. If you need parking there's some on the opposite side of the road too.
Google
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The new virtual tour is a great idea, it makes finding the perfect storage solution for your exact needs a breeze! Wish I'd have found out about it sooner. Geat USP!
Google
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Absolutely phenomenal service! I went into Shurgard a few weeks back and the reception staff were incredible - helped me get a great deal which I was very thankful for! Unfortunately I have forgotten the name of the receptionist (female) who helped me - please find out who it was and accredit her for her brilliant customer service!!!
Google
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Google
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Annette, Caroline and Monika have been so helpful and made everything stress free and straightforward. I have really appreciated their help. The website is good and information readily accessible.
Google
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I cannot be grateful enough to the personnel that was working around 6 p.m. on 8 October 2018. I assumed that the storage was open 24 hours and arranged a van to come for removing my items. Even though the lady at the desk was about the leave, she agreed to stay 45 minutes more for me. I cannot say how grateful I am, I would have to arrange so many stuff. But thanks to her, I completed my move on the day without any hiccups. I will recommend the service here to everyone.
Google
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Friendly staff
Google
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Amazing staff and good value
Google
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Excellent Service, Great Prices, Staff are very caring, and provides very good service. Everywhere it is clean, and it is really Service with a Smile! Thanks
Google
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I 100% recommend ABC Selfstore. The staff at the Yorkway Camden facility are friendly and helpful and provide great advise about the best and most cost effective storage options.

This will definitely be the place I go when I need to store anything.
Google
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Amazing service ! Florentina and Monika were super helpful and friendly, I would definitely recommend ABC !
Google
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Really pleased with the service, flexibility and friendly support from ABC. Florentina Raureanu, Assistant Store Manager at Camden is just excellent. Her handling of moments of pressure was really remarkable, as well as her general demeanor and friendliness. Truly impressed. Thank you ABC Storage...
Google
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Google
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Google
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Very nice people and made process of movimo much more pleasant. They got back to me immediately when I made an enquiry. Friend recommended their services to me and I would definitely recommend them to anyone. :-)
Google
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Google
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Fantastic people, so welcoming, very helpful, they answer to all questions, I highly recommend ABC selfstore to any body. Thank you for your kindness and all. Brilliant
Google
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Google
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Great service, friendly staff, always super helpful! Highly recommended.
Google
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Great service and price point, friendly staff provides excellent service always very helpful!
Google
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Excellent clean storage with very helpful friendly staff . Highly recommend .
Google
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Florentine and Michael delivered to me some of the best customer service I have ever had in a storage unit and in general. This is a great place to store your items where you feel safe and at a reasonable price.
Google
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The greatest team ever!! Always helpful and caring!
Google
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fab people fab place totally awesome pace all round full marks team!
Google
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Very professional care and helpful staff. I was very pleased with the service of the facility. I would highly recommend it.
Google
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Really great team, always helpful!
Google
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Amazing service, so friendly, love this place.
Google
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Very friendly and helpful staff at ABC Camden especially Monika and Kalan. Thank you for your great service guys.
Google
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Clean, accessible storage with very friendly and helpful staff. Highly recommended
Google
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Great service and really friendly staff. Highly recommended.
Google
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Thank you for help me to store and staffs are nice and kind!The store space is clean and dry. Here has many sizes store space for you. It is safe for your goods.
Google
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Very nice staff and great service!
Google
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Great service awesome prices and secure
Google
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Have been storing at ABC in Camden for 6 years and the service has always been excellent. There is never anything that they are unable to help with and im sure i can be rather difficult at times! if ever i need anything at all the staff there always come through with a solution. I can not say enough good things about them. Thank you ABC. Here's to another 6 years!
Google
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Fantastic service. Really competitive prices. My only downside is the access lifts to the floors and trolley sizes are slightly smaller than other storage places so may take longer to load/offload your goods, though I cannot see how they would get around this. You can still fit two trolleys in the lifts, which was good enough. Their service more than makes up for this, which is why I've rated 5/5.
Google
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Convenient. Check for online promotions, and make sure it's open before you go.
Google
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Great location, safe, friendly, helpful and incredibly efficient at all times. 5 Star.
Google
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Staff are always very helpful. They are also open at convenient times so I can visit unit before/after work if needed.
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Best storage service even for short term, great and very friendly staff, easy process, cost efficient.
Just loved it
Google
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A great self storage facility! :)
Google
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Secure and safe storage with a comforting sense that one's property are well kept on the premises.
Google
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Google
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Google
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Was helped out by Karl who was super helpful &accomodating. (Definitely 5 stars for him)
Only downside, their billing is screwed. So had to pay for 1 1/2 in advance, even though we only need 1 month (meaning we have to pay 70£ more &then have to wait for a refund once we take our stuff back)
Google
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Google
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There are a lot of storage units out there that you have to physically go to, to check out the space and when you've got work and the kids, its not always easy to find the time to do that.

Shurguard have a virtual tour, you get to check out the facility without leaving your house which is a definite plus!

I like the fact that you can park right across the street from the building, some places don't have any parking close by which is a pain if you have a lot of items to store!
Google
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Friendly staff very helpful when leaving items for a customer
Google
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Great place and wel thought out, it could do wit a second lift.
Google
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Parking a pain but friendly and helpful staff
Google
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Fine
Google
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Google
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Was here for work on the roof. Reception manager on the desk was uptight but then I wasn't a customer. The maintenance guy was a blast. Polite and welcoming
Google
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The team at ABC have been superb. I work in customer satisfaction training and I would rate the service at 100% - flawless. Well done guys. If the opening hours were extended I'd give it 5 stars for sure.
Google
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Really friendly staff. Great location and reasonably priced storage. Good amount of space in lock-up
Google
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Google
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Google
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Built from a converted John Lewis Warehouse so the design is a bit odd inside - staff friendly but it ins't open in the day for long.
Google
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Google
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Good Location for storing things.
Google
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The main lift didn't work .
Google
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Not very happy with the service. They cancelled my contract by mistake and they didn't communicate properly a promotion so I was expecting a prize which never received
Google
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I used this site for 3 weeks in October 2020. When i opened my account with them in an afternoon, I went back after hours to load a few things in there. The guy left their padlock on the unit, so I wasted a trip there. Next day they were like "sorry" that's it. He also forgot to mention that only one of their lifts operating, however I found out a couple of days later, the "operating" lift has issues as well, and everytime you wanted to go to your floor you had to ask the guy's help from the counter. I understand there is a construction in those buildings, but I was making my decisions with the given information, which was poor. For the refund I had to call their customer service because they needed the bank details. However after waiting for 20 minutes on the phone, they had the details already. Slap in the face was the non refundable admin fee. They kept asking to leave a good review in a very pushy way. I'm up for helping a local business with some good words, and perhaps this was a one off bad experience with me, but the service they provided was below any standard.
Feefo
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The lift did not work
Marie-Christine U
Hello, we're sorry to read you've had difficulties with the lift and apologise for any inconvenience this may have caused. We take pride in looking after our facilities to make your move stress-free. We will share your feedback with our store & facility management team so this can be fixed. Thank you for sharing your comments. 8/5/2020 8:37:34 AM
Google
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Very unhelpful
Google
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Suck
Google
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* Promotion conditions.
Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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