Reviews of Shurgard Barking

Covid-19 update: Our stores are open. Contactless rental remains possible. More info on our protective measures »

✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
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Self-Storage at Shurgard Barking
Storage units from €1 for the first month's rent, plus save 50% every month.

CUSTOMER REVIEWS

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(4.9) based on 176 reviews
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Feedback
Google
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Dealt with Elton very professional service given !
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Chad was really helpful over the phone, guided me with the policies and procedures as ive never done this before. Very polite manner throughout! Elton was amazing made us understand the whole process and was really helpful. We feel that our move will now become easy due to them. Thank you guys
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Ben was great, showing us around and answering our many questions with so much patience. This was our first experience renting a storage space in London, it ran very smoothly, read some papers, signed them, received the keys and we were on our way. The whole thing took less than 1h. Added bonus: the facility is brand new.
One suggestion for Shurgard: please improve the pricing section. The price breakdown should be clearer: GBP 30 fixed one-time costs = GBP 15 registration fee (only for first time customer) + GBP 15 special padlock (not sure if you can buy that from other suppliers). Then you have your GBP 67 monthly fees = GBP 55 rent (for 30 sqf storage) + GBP 12 insurance premium (mandatory, regardless of the value of your stuff, it's insured for GBP 1,999).
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Good storage place
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Excellent facilities, access, service and value for money. - Tengyu
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Zara was friendly and gave a good and succinct explanation to the questions I had. I look forward to using Shurgard as a self storage service and will share my experience further.
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Researched and found this company appeared the best. Excellent facilities, access, service (staff are lovely) and value for money. Very happy customer. Definitely recommend.
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Really easy to sign up and gain access and at a good weekly fee in comparison to others we saw online. Paperwork completed and keys collected there and then. Really good range of storage sizes to choose from and staff show you round and make sure all your access codes work before you leave. Staff are friendly and helpful. I thought that the size of storage we chose would be too small but staff suggested I try it first to see if it was suitable. They were on hand to offer me the next size up if required. I really like that they suggested this as opposed to just trying to sign me up to pay more more money for a larger size. In the end the smaller one we chose was perfect for all our belongings. Parking is not an issue and plenty of trolleys available for bigger/heavy items. Would recommend.
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Excellent, hassle free service. Thanks
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Very friendly and helpful team.
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Spoke to Zara on the phone and she explained everything clearly. She was very friendly and would be using this company again. Many thanks
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Easy to set up, friendly staff. VERY clean
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Friendly and helpful staff, head and shoulders above the rest.
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Zara was super helpful. Great service!
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Very easy to take staff inside, big lift and trolleys.
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Super friendly & accommodating staff. Changed size of storage through my contract and they’ve could not be more helpful. They’re also transfer any credit left which I didn’t expect , plus they are much cheaper than the other storage companies I have looked at which do exactly the same thing. Totally recommend them :) .
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Rates are very low. Staff is very helpful. Such a nice and clean place. Flexible and ready to accept the changes. Better if they have some bigger trolleys.
Strongly recommended. 👍
Google
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Really easy to set up ! You get what you see and ask for! Zara was extremely friendly and helpful and had explained everything before having to sign anything. Great value for money !
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Great guys n very helpful
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First time using self-storage units and found easy to book online the staff at the unit were very helpful as I needed an extra unit on the day😊
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This place is really nice and was exactly what I needed. The staff is also great and attentive.
Google
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The Shurgard Barking Self-storage is well organised, the checking in process is very simple. Staff (Ben and Zara) are very helpful and solved my issues with entry access, lift and so forth as I was renting self-storage for the 1st time. I highly recommend Shurgard Barking branch. Access is easy from A13/A406 roads.
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Nice and kind service!
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Great prices, polite, friendly and helpful staff, and clean and secure units. Can’t fault them. Would 100% recommend!
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Ben demonstrate professionalism, friendly and helpful to myself and my daughter. I would recommend Shurgard is very clean..
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Elton was great, made the process super seamless and answered all of the questions I had about the storage. Have no complaints and would definitely recommend the Shurgard site in Barking.
Google
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Ben was very helpful. Had a slight problem with storage and he helped us to get a larger one. Very professional service. Wouldn't hesitate to recommend this place.
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Great service and very friend staff
Google
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Can I start by saying the only reason you’re getting 5 stars is because of Zara, she made my journey very easy and simple, if it wasn’t for her then you’ll be getting 3stars or less all because of the incident when we couldn’t get access to the lifts. All that is buried because of Zara’s service and professionalism. She deserves a pay rise 100%.
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Satisfied customer
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Havd a very good experience this week at Shurgard.
I was kindly greeted by Ben and taken through the booking processes with Elton who was very informed and well presented. Made the process very smooth answering all the questions I had.

Great full for the service
Thanks again
Google
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Although we had a few trouble with moving..
( nothing to do with Shurgard) BENIL accommodated every need with moving the dates around etc. She was wonderful. Will surely miss her at Barking! All the best Benil. Friendly customer service
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Outstanding service!

I moved in about a week ago to the barking facility, outstanding service Elton dealt with the paperwork Quickly and efficiently. Excellent customer service, definitely recommend!
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Hi. I must say the experience I had at shurgard was pleasant and very quick with friendly staff and good customer service. They even called me as i was running a bit late and was willing to wait for me. so 5 stars from me for now 👍🏽
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Great Service from Benil! Would give 10stars if I could! :)
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Brand new place, very clean. Elton was helpful. Good prices, at least for the first 6 months, was told HQ sets the prices so they don't know how much it can increase. Would recommend.
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Great price, good location. Its my first experience with storing anything in one of these facilities, and the ability to move items out of hours is a great way to clear clutter without having to run into any one else. Thanks
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The service was second to none, absolutely first class. The staff were very helpful and I would highly recommend this facility. -Patricia
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By far the best experience I’ve had with a storage company!

Benil was very helpful and moved me in within minutes. Even checked my previous account to prevent me paying the £15 setup fee again!

Perfect!!
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I was served by a professional staff with excellent customer service by the name Elton. He was very helpful tro out
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Friendly efficient service
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Very helpful, service was great, highly recommend.
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This was my first time using a storage facility. I was assisted by Benil. She was very friendly and efficient. I left having had a positive experience. I have since returned to the storage facility and I was given superb service and assistance by Elton.
Google
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I recently moved from one storage to the other and decided to go with these guys. It wasn't the smoothest of starts but Ben at this store was quick to help. When bookings are made via a call centre/another branch that is not the one you're going with, there can be some information missed. Ben and a colleague was super helpful, esp Ben. He was bubbly and helped me settle into my storage unit. The place seems brand new too so, a nice facility.
Google
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Its been amazing experience with Shurgard Barking especially Benil. Everthing was handled professionally and effeciently from personal information to showing the storage unit physically. Thanks to Shurgard team(Elton, Benil & Ben ) at Barking site.
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Very professional and efficient.
I needed to change the size of my storage unit, as the one I chose was too small. It was dealt with immediately and to my full satisfaction.
Would recommend them to anyone.
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What a great suprise to actually b e met with a high level of professionalism and product knowledge.
The facilities are of an excellent standard and I would highly recommend to everyone. Elton and Gregory are are so great to deal with and I am glad that I made the enquiry and subsequent booking.
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Very good service, safe storage and Ben our helper was amazing. Thank you
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New building , impressive customer service was always quick and efficient in helping, my move was a ease. .
Cheaper than than all competitors and the storage capacity is worth every penny..

Thanks guys!
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Great experience here. The guys were professional and showed me everything I needed to know. Highly recommended!

Facilities were really high standard and Elton mentioned to me that the facilities were very new. This showed - it practically still smelt of fresh paint!
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The staff at Shurgard (Barking) have been amazing. Their professionalism and helpfulness enabled us to re-arrange our storage requirements at very short notice. Great service, would definitely recommend.
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I used to be with big yellow they couldn't match price.
So switched to shurgard amazing customer service just one thing paper work should be online.
Thanks Benil.

Rizwan.
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Storage units are the best I've seen yet. Very new and fresh although I bit of a maze upstairs could be better signs to direct however the service was excellent. Great rates for storage in London, and easily accessible on the A406. Special thanks to Benil, for going above and beyond to provide a 5 start service. Thank you !! :D
Google
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Amazing customer service received by Ben.
We did not have an appointment but Ben went beyond expectations to accommodate our requests and set my account up in minutes for me.
I would definitely recommend this company; if you are in need of a storage, this is the company to go to.
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Simply a great experience, from phone calls before arriving, and whilst registering in person. All very Covid safe too. Brand new building and some amazing deals still available. Very recommended!!
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This is the second time I've signed a contract with Shurgard and the service is always brilliant. The staff are friendly, thorough and are trained to answer any questions! The process was really easy and Covid compliant - less than 12 hours after registering online, I had a phonecall to book a walk-in appointment, I was handed a clip board outside to fill out relevant forms when I got there, given my lock and key then shown up to my unit. Staff are all wearing masks and maintaining social distancing. Quick and easy and much cheaper than competitors. Highly recommend!
Google
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It was our first time using a storage unit and Benil spent absolutely ages on the phone going though a list of our possessions to assess the right size unit. Then the whole onboarding experience was simple and as another reviewer mentioned she also showed us through the loading bay and to our unit.

Benil is really good at her job.
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Friendly team and Quick service highly recommend to all.
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Amazing team, and service
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Have used Shurgard Romford prior to Shurgard Barking. Freindly staff @ Barking and they find the size you need and wont upsell it unless you need a bigger storage.

Ben showed me around the Facility, a freindly, approachable guy.

The Barking Facility, has 7 floors of storage. Clean throughout with 2 Lifts secured with PIN access, so only you could access your floor. Close to Beckton, A13 & the A406.

Happy with the service provided.
Google
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Having visited various storage companies Shurgard was by far the elite. It was clean, secure, cost effective and above all the customer service was outstanding. Elton has been brilliant and I’m very happy so far. I would definitely recommend Shugard in Barking. Thank you Elton and the team
Google
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All staff is very helpful and curtious especially Benil,she always greets me with a smile and also willing to assist me no matter how many times i ask her help. Over all I had excellent experience in this place and will definitely recommend it.
Google
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Benil was great help and very accommodating. Showed me around properly. Many Thanks
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The person who reserved the unit for me was informative, polite and answered all my questions. She was very professional and emailed a breakdown of the invoice too. I booked my unit through this location but actually stored it at one of their other branches, regardless customer service was top notch at both places.
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I reserved a storage unit online and came in the next day to have a look and to get more information.
The person that dealt with me was Benil.
Benil’s customer service was brilliant,
She explained everything to me with a smile,
Any questions I had she answered it all,
I am very happy with my visit.
She deserves the 5 star review.
Thank you Benil.
Google
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Staff here are so lovely and welcoming. Everything has been so straightforward and simple - and also great value for money.
Location is great too. Cant really fault it at all to be honest. I’m looking forward to being a customer here for a long time to come.
Google
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Staff were really friendly, knowledgeable and helped me out when i had to amend my appointment no less than 3 times in one day. Everything is brand new and works perfectly. No complaints. Special shout out to the young woman with the long dark hair on reception who was lovely.
Google
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Benil was very friendly , professional and made sure I understood the terms, conditions and procedures at Shurgard. Great customer service, I felt welcomed at Shurgard.
Google
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New storage facility in Barking. Elton was very attentive and made the move in stress free despite COVID restrictions. Very happy with the service and the unit size and shape
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Flawless service by Benil, cost effective and spacious shaped storage with wide entry. The map location is incorrect, requested google to move location
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Very accomodating staff despite trying circumstances. Benil in particular ensured our first visit was as smooth as possible, even guiding us into the loading bay. Will store again.
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The process is very easy and the personnel very friendly and helpful. The storage is brand new, very clean and it has cameras everywhere.
I would also recommend the moving company with Craig and Stephen, they were very fast and very nice! I will definitely hire them when I move again.
Google
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Well done! And I appreciate your working through these difficult times in order to continue satisfying your Customers.

Thank you.
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So far so good. Ben dealt with me today and was very professional and courteous. The facility in Barking is new so is clean and tidy. Their offers are also very competitive. Thank you.
Google
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I had a great experience moving my stuff into storage at shurgard. I was dealt with by a very friendly and helpful gentleman named Ben. He spent extra time ensuring we found the right unit for my stuff. Great clean secure place, would recommend!
Google
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The lovely woman Benil helped alot. Very friendly, grest customer service.
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Very Good service and excellent staffs.
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Very friendly and professional experience.
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Very well organised and friendly service!
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Very helpful and professional service. Recommended.
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Incredibly polite, helpful staff and a brand new clean facility with lots of trolleys and toilet facilities on site. Very good price which was far below competitors.
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I have just occupied 2 storage units at the newly opened Shurgard self-storage Barking. The staff👏🏼 here are amazing, very professional and helpful. If you need anything 😎 Elton👍🏼is the guy! Extremely happy to occupy storage units here. can't imagine being anywhere else but here. I highly recommend 👌 If you're looking for storage units in Barking area.
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The Customer service representative at barkingside branch. The light skin girl who help me is really nice. Nice girl, however she's going through a rough time. But still deliver good service. Just eat team leader
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Needed to arrange storage between me and a colleague, these guys fitted the bill but so did several others. I went with Shurguard a) because of price, (storage is for a charity) and b) access hours, with working i needed someone i could get in outside of 9-5, some others charge extra for out of hours access. Everything was arranged very smoothly and i only have two issues. 1) i reserved a smaller unit on line but when i went to talk through the contract a week or so later there were not smaller units available and i was told you dont actually reserve until you have completed the contract, that wasnt very clear online. 2) in an ideal world i would have liked to have signed a year contract (to take advantage of the special offer) i mentioned this in my initial inquiry but again when i did the contract i was told fees are only fixed for 6 months. Neither of these are deal breakers for me it could just have been a bit clearer. That said the staff at Barking were great and the unit is just what we needed.
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Shurgard has been one of the worst companies I have come across. There isn’t a day which an issue is not found within their premises. I can’t fault the staff working there as they’ve been of great help but as a company there’s too many negatives.

I guess you get what you pay for which is cheap and rubbish.

If you are business, do not come here. I will be looking to move back to The Big Yellow.
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RENT A UNIT AT SHURGARD BARKING IF YOU WANT YOUR POSSESSIONS STOLEN.

It is with regret that I have had to write this review however based on my experience this is a true version of events.

My storage locker was broken into on 28/03/2021. A group of thieves entered my unit and cleared out. The thieves who stole the goods from this facility had no issue gaining access to the premises, nor were they met with any resistance as Shurgard do not employ security. To my amazement, there is no CCTV camera coverage on any floor above the ground floor. This is marketed as a secure facility with CCTV coverage, one which any person renting a unit would expect. As a bare minimum there should be security cameras in place.

Upon asking senior management on the measures put in place, or planned to be put in place, as a mitigation to prevent this happening again to a customer I was left without a response.

I was informed that they would be willing to provide me a different unit, with CCTV coverage, free for a month, however I would be liable for the difference in cost thereafter. As if to add insult to injury.

Shurgard will continue to deny any responsibility for negligence in relation to this incident due to a contractual clause however all businesses have obligations as a bare minimum and the fact that Shurgard have not met those is troublesome.

The only positive I have from my time at Shurgard is the staff. In particular, Elton, Benil, and Ben. It's nice to see genuine people, who are happy to help customers to the greatest extent that they can, and they are a credit to their company. It is a shame however that they are an asset to Shurgard, who are undeserving, and not another business.

STAY AWAY!
* Promotion conditions.
Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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