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Shurgard Alperton Park Royal customer reviews

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Customer reviews

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15 reviews
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3 reviews
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3 reviews
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Rating
Feedback
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The stuff are friendly and helpful
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Quality service

This is my first time of renting storage and therefore do not have any basis for comparison. However, I felt I was served well and your staff was very friendly. In fact, coming to my aid when I needed it without my invitation. Your facility was multi security points. Very good for protection.
Anonymous
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Very happy customer

Fantastic service, great prices
Anonymous
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Effective but impersonal

Service was efficient and affective however very impersonal. The employee seemed to be reading out a standard script all the way from dealing with the contract in the shop, explaining and showing the facilities and our departure. We found out everything we needed to know which is good - but it could have been done by a robot as well. When you're leaving lots of belongings in a strange place it would be nice to connect it to a face who makes you feel they will look after if for you.
Ann D.
Hello, thank you for taking the time to give us your feedback. We know that using storage often comes at times of change in people’s lives. Our staff are sensitive to this and try to give each customer a positive storage experience. We are sorry to read you found our people impersonal and will share your feedback with our store team. We hope you're having a positive storage experience at Shurgard and thank you for sharing your comments. 05-09-2017
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Very good service
Anonymous
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I have used Shurgard Rark Royal storage for the past year and they always have excellent service. The staff are always quick, efficient and happy to help! The £1 for the first month is perfect for temporary short-term storage.
Anonymous
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I'm still using the unit at Park Royal. The Receptionists are very professional , answered every question I had before I moved in. The unit and the elevator is clean so as the hallway. The gates and the building doors are closed after office hours,very safe. Access 24/7 very convenient. Happy with the service.
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Fantastic service! Great facilities.

The staff member I dealt with was friendly, efficient, courteous and helpful. A real asset to the company.
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Only direct debit available, was not given other options to choose from.
Ann D.
Hello, thank you for taking the time to give us your feedback. We will pass your comments to the store manager and wish you a positive storage experience at Shurgard. 08-08-2017
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Quick and Easy

The staff were friendly and helpful. They answered my questions and were informative. I would use Shurgard services again.
Anonymous
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Excellent service

Very helpful staff who guided me through the process of choosing the right size storage unit and boxes. Excellent pricing on all units.
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Great service. Very simple and quick.

Service from the beginning was excellent. Everything was explained to us clearly, and it was very easy to followinstructions given. Very friendly service.
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Mandy and the guy with glasses (sorry for not knowing his name) have been brilliant.very helpful and accommodating
Anonymous
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Unfriendly....

Just could have been friendlier...very curt and unwelcoming.
Ann Demecheleer
Hello David, we are sorry to hear you didn't have a positive experience at Shurgard as many customers find our staff to be helpful and friendly. We will make sure to pass your feedback on to the team. Thank you again for choosing Shurgard. 22-05-2017
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Good service by the receptionist and showed everything and explained how shurguard works.
Anonymous
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Excellent

It a great place clean, tidy with great access and at a great price !!
Anonymous
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Good service

Polite, friendly and helpful staff offering a great value storage solution.
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great people

great
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Excellent service by Shurgard Self Storage UK

Convenience security ease of use ....
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Good serving

Very help full and informative staff
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Good experience

Staff member Akash was fantastic. Provided excellent customer service.