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Privacy & Cookies Policy

This Privacy Policy applies to all visitors and users of the Shurgard website. It does not apply to other websites to which this websites may be linked, with or without Shurgard’s permission. We are not responsible for the privacy practices or the content of sites linked to or from this website. Shurgard endeavors to protect your privacy in accordance with the law and this policy.

You can browse our site without telling us who you are or revealing any personal information about yourself. However, some of our web pages may use cookies but the individual user always remains anonymous unless he/she actively registered on our website.

What are cookies

Cookies are small text files which are stored on your computer by the server of the website you are visiting. They contain some anonymous information such as the site name, the "lifetime" of the cookie and some digits and numbers. 

How Shurgard uses cookies

We use cookies on this website:

  • to improve the functionality of this website
  • to help us recognize you as a unique visitor when you return to our website and to allow us to tailor content to match your preferences, and
  • to allow us to tailor advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly, and
  • to compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We can never identify you personally in this way.

Cookies are not harmful to your computer and they hold no personal or sensitive information about you. However if you prefer, you can set your internet browser to accept or to refuse cookies . Note that if cookies are disabled, you may not be able to use all the interactive features of our site. More information regarding the disabling of cookies can be found at www.allaboutcookies.org.

If you don’t want to receive certain categories of cookies on the Shurgard website, you can change your permission settings at any time in your browser settings. This only affects future cookies. To remove cookies that were placed in the past, use your own browser settings.

The table below shows all cookies we and third parties use on the Shurgard website.

Cookie name Purpose Expires
Functional cookies These cookies are needed to make the site work or to improve your experience. If you disable these cookies the site may not perform as intended. Therefore they are set by default when visiting the Shurgard website.  
ASP.NET_SessionID This cookie contains information with regard to functional elements and scripts that are needed to make our website work. At the end of your browser session
Language
uk#lang | fr#lang | nl#lang | de#lang |dk#lang | se#lang |be#lang
ukmobile#lang | frmobile#lang | nlmobile#lang | demobile#lang |dkmobile#lang | semobile#lang |bemobile#lang
This cookie stores your language preference. If you return to our website, it will go automatically to your preferred language. After 20 years
ReservationNumber | InquiryNumber This cookie contains your reservation or inquiry number. It is necessary to make the reservation or inquiry process work. It will only be set when you make a reservation or inquiry. After 1 year
SRPStatePersistent This cookie contains data you entered in the reservation or inquiry form. After 1 year
ShurgardAllowCookies This cookies will store your preferences regarding cookies. Disabling or deleting these cookies will trigger a pop-up window which will ask you about your cookie settings. After 3 months
Non-functional cookies These cookies are not required to make the website work correctly. However, these cookies will contain anonymous data that is used by Shurgard to improve its website.  
Google Analytics Google Analytics is a web analysis service of Google. A number of cookies are set by this service. 
Shurgard uses this service to map user interactions with the website in order to improve the functionality and usability which will result in a better user experience.
This service does not allow Shurgard to identify individual users or computers; only aggregate data is available to Shurgard.
 
utma After 2 years
utmb At the end of the session or at most 30 minutes.
utmc At the end of the session.
utmv After 2 years
utmz After 6 months
Youtube Youtube is a service that is used by Shurgard to play videos on the Shurgard website. Youtube places these cookies to store your video player preferences.  
VISITOR_INFO1_LIVE After 240 days
PREF After 10 years
use_hitbox At the end of the session.
Qualaroo Qualaroo is a service that is used by Shurgard to do surveys. These cookies are set to store your preferences regarding the survey. Even if you fill out the survey, Shurgard cannot identify individual users or computers; only aggregate data is available to Shurgard.  
ki_t After 5 years.
ki_r After 5 years.
ki_u After 5 years.
Visual Website Optimizer Visual Website Optimizer is a service that is used by Shurgard to do AB testing on the website. This tool is used to improve the website’s usability and overall user experience. Cookies are set to determine if version A or B of a page should be shown to you, and that you will also be shown version A or B next time to avoid breaking the user experience.  
_vis_opt_exp_EXPERIMENT
_ID_goal_GOAL_ID
After 100 days
_vis_opt_test_cookie At the end of the session.
_vis_opt_exp_EXPERIMENT
_ID_combi
After 100 days
_vis_opt_exp_EXPERIMENT
_ID_exclude   
After 100 days
_vis_opt_exp_EXPERIMENT
_ID_split   
After 100 days
_vis_opt_s      After 100 days
Google Adwords When you click an advert presented by Google then Google will place a 3rd party cookie on your machine. The advertised website may then use this cookie to send analytical information about actions taken on the advertised website. This allows us to monitor performance of various marketing activities. This cookie does not contain any personally identifiable information and is totally anonymous.  
Conversion (googleadservices.com) After 30 days
Remarketing We use Google Remarketing technology on our website. This technology makes it possible to show advertising messages on the Google Display Network to people who have shown an interest in our website in the past. We are convinced that this type of personalized advertising messages is more interesting for internet users than adverts without this prior connection. Displaying this type of advertising messages is based on cookie technology and an analysis of prior usage. This type of advertising is completely anonymous. We do not store or profile any privacy-related data.  
Id (doubleclick.net) After 2 years.
Microsoft AdCenter When you click an advert presented by Microsoft Adcenter then Microsoft will place a 3rd party cookie on your machine. The advertised website may then use this cookie to send analytical information about actions taken on the advertised website. This allows us to monitor performance of various marketing activities. This cookie does not contain any personally identifiable information and is totally anonymous  
MSConv (r.msn.com) After 45 days.
MSAnalytics (r.msn.com) After 45 days.

Personal information

We encourage you to provide us with your details. If you do so or if you participate in business transactions with Shurgard, the individual user information that you provide to us with will be incorporated into files belonging to Shurgard UK Ltd, Second Floor Unit 2, A/C Court, High Street, Thames Ditton, Surrey, KT7 0SR, UK. Your individual user information will not be passed to any company external to the Shurgard group of companies.

The individual user information will be stored in a secure environment, using industry-standard and appropriate security methods and procedures. You have the right to inspect your personal information incorporated in our files and, if necessary, ask for the correction of the information.

The individual user information will be used for customer administration, market studies and (personalized) information and/or promotional campaigns concerning our products and/or services. No (personalized) information and/or promotional campaigns will be directed at you without your consent. (Personalized) information and/or promotional campaigns may be directed at you by mail, fax, e-mail, SMS/MMS messages and other means.

Shurgard reserves the right to disclose any individual user information necessary to enforce or preserve our rights or pursuant to any lawful order.

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