This policy provides you with details about the personal information we collect from you, how we use this information and your rights relating to the personal information we hold about you.
It applies as from 25 May 2018.
Shurgard Europe VOF (“Shurgard” or “we”) is a company having its registered office at Breedveld 29, 1702 Dilbeek, Belgium and registered in the Crossroads Bank for Enterprises under registration number 0884.371.665.
As data controller, we respect your right to privacy and will only process personal information you provide to us in accordance with applicable data protection laws and as described in this policy. (Applicable data protection laws include (i) the General Data Protection Regulation (Regulation 2016/679) (“GDPR”); and (ii) all other existing or new applicable laws relating to or impacting on the processing of information of a living person and privacy).
If you have any questions about how we collect, store and use your personal information, or if you have any other privacy-related questions, please email us at firstname.lastname@example.org.
We collect personal information about you (such as your name, postal address, email address, phone numbers, date of birth, payment details) when you sign up to participate in or receive a service from us, such as request for a “call me back”, getting a quote or reserve a unit online or face to face if you come to our storage facility to sign an agreement.
We also collect personal information when you contact us, send us feedback, complete customer surveys.
We also gather personal information about you via our websites. If you visit our storage facility, some personal data may be collected from monitoring devices and systems such as closed circuit TV (CCTV) and door entry systems at our storage facilities.
We may monitor and record communications with you (such as telephone conversations and emails). We do this to check the quality of our customer service and for training purposes of our operational teams.
We or third party data processors acting on our behalf (for further information on data processors acting on our behalf, see below under point 4) may collect, store and use your personal information listed above for the following purposes:
We process your personal information for the purposes mentioned above
We will not sell, rent or otherwise disclose your personal data to any third party, except as described in this policy.
4.2 Subsidiaries/ affiliated companies and third party processors
The third party providers to whom we may disclose your personal data are:
4.3 Compliance with laws and legal proceedings
We may disclose your personal information where:
If a third party acquires all (or substantially all) of our business and/or assets, we may disclose your personal information to that third party in connection with the acquisition.
In connection with the abovementioned purposes, we try to avoid as much as possible the transfer of personal information that we collect from you to third party data processors located outside the European Economic Area.
When we transfer personal information that we collect from you to third party data processors located in countries that are outside of the European Economic Area and which do not offer an adequate level of protection, we ensure the use of appropriate data transfer tools such as the entering into of the standard contractual clauses issued by the European Commission.
Technologies such as cookies, tags and scripts are used by us and our partners, affiliates, or analytics or service providers. These technologies are used in analysing trends, administering our website, tracking users’ movements around our website and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an aggregated basis.
Please note that blocking cookies may lead to a less complete web-browsing experience, as in that case we cannot guarantee its full functionality.
We take appropriate technical and organisational measures to safeguard the personal information that you provide to us against unauthorized or unlawful processing and against accidental destruction, loss or damage, for example:
While we will use all reasonable efforts to keep your personal data safe, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).
We will hold your personal information on our system for as long as is necessary:
As a data subject, you have the following rights:
(With the exception of section 10(h) of this policy), you can exercise these rights at any given time by emailing us at email@example.com.
This policy may be updated periodically to reflect changes in our personal data practices. You should check this policy occasionally to ensure that you are aware of the most recent version.
Cookies are small text files which are stored on your computer by the server of our website you are visiting. They contain certain information including the website name, the "lifetime" of the cookie and some digits and numbers.
If you don’t want to receive certain categories of cookies on our website, you can change your permission settings at any time in your browser settings. This only affects future cookies. To remove cookies that were placed in the past, delete them from your browser's cache.
The table below shows all cookies we and third parties use on our website:
|Functional cookies||These cookies are needed to make the website work or to improve your experience. If you disable these cookies our website may not perform as intended. Therefore they are set by default when visiting our website.|
|ASP.NET_SessionID||This cookie contains information with regard to functional elements and scripts that are needed to make our website work.||At the end of your browser session|
uk#lang | fr#lang | nl#lang | de#lang |dk#lang | se#lang |be#lang
ukmobile#lang | frmobile#lang | nlmobile#lang | demobile#lang |dkmobile#lang | semobile#lang |bemobile#lang
|This cookie stores your language preference. If you return to our website, it will go automatically to your preferred language.||After 20 years|
|ReservationNumber| InquiryNumber||This cookie contains your reservation or inquiry number. It is necessary to make the reservation or inquiry process work. It will only be set when you make a reservation or inquiry.||After 1 year|
|SRPStatePersistent||This cookie contains data you entered in the reservation or inquiry form.||After 1 year|
|ShurgardAllowCookies||This cookies will store your preferences regarding cookies. Disabling or deleting these cookies will trigger a pop-up window which will ask you about your cookie settings.||After 3 months|
|Non-functional cookies||These cookies are not required to make our website work correctly. However, these cookies will contain anonymous data that is used by us to improve our website.|
|Google Analytics||Google Analytics is a web analysis service of Google. A number of cookies are set by this service.
we use this service to map user interactions with our website in order to improve the functionality and usability which will result in a better user experience.
This service does not allow us to identify individual users or computers; only aggregate data is available to us.
|utma||After 2 years|
|utmb||At the end of the session or at most 30 minutes.|
|utmc||At the end of the session.|
|utmv||After 2 years|
|utmz||After 6 months|
|Youtube||Youtube is a service that is used by us to play videos on our website. Youtube places these cookies to store your video player preferences.|
|VISITOR_INFO1_LIVE||After 240 days|
|PREF||After 10 years|
|use_hitbox||At the end of the session.|
|Qualaroo||Qualaroo is a service that we use to do surveys. These cookies are set to store your preferences regarding the survey. Even if you fill out the survey, we cannot identify individual users or computers; only aggregate data is available to us.|
|ki_t||After 5 years.|
|ki_r||After 5 years.|
|ki_u||After 5 years|
|Visual Webwebsite Optimizer||Visual Website Optimizer is a service that is used by us to do AB testing on our website. This tool is used to improve the website’s usability and overall user experience. Cookies are set to determine if version A or B of a page should be shown to you, and that you will also be shown version A or B next time to avoid breaking the user experience.|
|After 100 days|
|_vis_opt_test_cookie||At the end of the session.|
|After 100 days|
|After 100 days|
|After 100 days|
|_vis_opt_s||After 100 days|
|Google Adwords||When you click an advert presented by Google then Google will place a 3rd party cookie on your machine. The advertised website may then use this cookie to send analytical information about actions taken on the advertised website. This allows us to monitor performance of various marketing activities.|
|Conversion (googleadservices.com)||After 30 days|
|Remarketing||We use Google Remarketing technology on our Website. This technology makes it possible to show advertising messages on the Google Display Network to people who have shown an interest in our Website in the past. We are convinced that this type of personalized advertising messages is more interesting for internet users than adverts without this prior connection. Displaying this type of advertising messages is based on cookie technology and an analysis of prior usage.|
|Id (doubleclick.net)||After 2 years.|
|Microsoft AdCenter||When you click an advert presented by Microsoft Adcenter then Microsoft will place a 3rd party cookie on your machine. The advertised website may then use this cookie to send analytical information about actions taken on the advertised website. This allows us to monitor performance of various marketing activities.|
|MSConv (r.msn.com)||After 45 days.|
|MSAnalytics (r.msn.com)||After 45 days.|
|When you click an advert presented by Facebook then Facebook will place 3rd party cookies on your machine. The advertised website may use these cookies to monitor and optimise the performance of our marketing activities on Facebook. Facebook does not share your information with third parties.||After 2 years|
|Bing Ads||When you click an advert presented by Bing then Bing will place 3rd party cookies on your machine. The advertised website may use these cookies to monitor and optimise the performance of our marketing activities on Bing. Any information that is gathered will remain anonymous and cannot be used to identify you.||After 18 months|