Customer reviews on self-storage at Shurgard | Shurgard

Covid-19 update: Our stores are open. Contactless rental remains possible. More info on our protective measures »

✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
FOR EVERY MOVE IN LIFE
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See what customers say about Shurgard

Our customers give us great reviews about our units, our prices and our customer service. We’re a Feefo Platinum Trusted Merchant – only awarded to companies who receive more than 95% positive customer reviews in 3 years in a row.

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CUSTOMER REVIEWS

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(4.7) based on 7358 reviews
Date
Platform
Rating
Feedback
Google
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Looking for storage to use in near future, Matt showed me unit sizes and explained how everything works 👍
Feefo
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Very easy experience. Staff very helpfull. Great experience!
Google
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Really great service from James. Informative, prompt and made sure I had everything I needed. Thanks so much!
Google
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Google
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Great customer service from Terry, very helpful and friendly. I was able to view the units to help me decide which size I needed. The facility seems very well managed. Very happy I chose Shurgard for my storage.
Google
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Mena thank you for helping in finding the best solution at short notice
Google
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Superb phone service mena!
Google
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My mum called yesterday to get storage and wasnt sent any details, so she tried again today and Matt was able to help with her issue. Thank you, Matt.
Google
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Google
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Liam and caroline were brilliant.
Google
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Great meeting Liam, great friendly and fast service.
Google
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Michael was excellent and very pleasant to deal with. Completed our requests and answered my queries with no fuss and actually gave a very good sales pitch for Shurguard. I would highly recommend.
Google
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Google
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Anonymous
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On arrival staff were vere polite and informative of the service provided.
Google
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Google
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Great customer service from Matt.
Google
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Extremely nice sever! Needed urgent storage on a Saturday and spoke with Boris in the morning to help with online booking. Got everything sorted by midday with clear instruction and email communication.
Helpful and professional staff.
Will definitely use again and strongly recommend :)
Google
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Kia at Shurgard was knowledgable and super helpful and efficient. Thanks!
Google
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Ahmed top employee sorted out issues with previous unit, give this man a raise
Google
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Great experience again! Azeez went out of hos way to understand my circumstances and help me made the best decision. Very attentive and helpful service - thanks so much !
Google
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Rory and Hannah were amazing, really helpful and prompt. Five stars.
Google
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Excellent customer service give by Shane when I called to enquire. Friendly and helpful.
Google
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Google
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Shane is friendly, professional and easy to communicate with. There was an issue that was not his fault but his intervention meant we saved a lot of time and hassle with the move.
Google
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Had such a good service in the phone the other day with forest hill shurgard, spoke to Hannah on the phone about my inquiry and she was nothing but helpful! Great service!
Google
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Spoke to someone called Hannah, was very helpful
Google
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Friendly and helpful
Google
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Caroline and Liam have been amazing! Thanks guys
Feefo
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Very helpful and good customer services displayed.
Google
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The service i got fom Shurgard was 5 star. The staff was very friendly and helpful Furnad was very polite and helpful and his other colleague was friendly - nice atmosphere!
Google
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This was my first time using self storage and the service I got from the team was beyond my expectations. They explained everything to me very patiently and were very friendly. Thanks for Benil, Agnes and Terry.
Google
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Feefo
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Incredible service

I've used several storage firms over the years and found them to be indifferent rude and unhelpful when the very fact you are using storage suggests you are intransigent and not having the best of times on the whole. The process with Louise at Herne Hill was one of the beat customer facing experiences of my life. She's helpful, charming, informative and has a geniune care about her job. Thanks Louise for such a great check in. Cheers Nick. Ps for clarity I've never met her before and she's not my mum!
Google
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Excellent customer service with very clear and concise explanations to my queries by a young man named Josh.
Google
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Brad made everything easy. Very straight forward and would happily recommend.
5 *
Google
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Brad made everything easy. Very straight forward and would happily recommend.
5 *
Google
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BRAD
Google
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BRAD
Google
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Great customer service!
Google
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Feefo
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i can say very good customer service
Feefo
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easy service
Google
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Used many storages in the past and they do not compare in pricing with Shurgard £1 first month is just WOW the customer service I received by Mena was even better cannot fault not 1 thing. Highly recommended
Google
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Made a reservation online I can really say shurgard is great value for money and the customer service was excellent too! mena was so helpful
Anonymous
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very happy with the storage space that we have chosen it suits our needs.

chris and kamal were extremely helpfuland very informative cant do enough to help you, and we were taken on a tour of the premises till we found the right storage area that suited our needs. many thanks shurguard.
Anonymous
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Great team!

Southwark Shurgard has been great. All staff onsite are so helpful especially Rory and Matt.
Google
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Anonymous
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very nice staff
Anonymous
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Very friendly & Professional

From start to finish the representative (Shane) was professional, knowledgeable and friendly.
Easily and quickly set up my storage needs ....First Class service
Feefo
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Great service , Highly Recommended

Excellent service and willing to help, even when I interrupted your break. Highly recommended
Feefo
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very helpful and straightforward despite having to liaise with them from France
Anonymous
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Quick & easy to arrange at competitive prices!

The Epsom team were really helpful in arranging the size of storage we needed and when the size wasn’t available we were able to look at a smaller unit to start with before transferring to what we wanted and making the most of the offers they had. Will made the process simple to arrange and COVID management was visible and adhered to throughout! Wouldn’t hesitate to recommend based on our experience!
Anonymous
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Very good .
Anonymous
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Clean secure facility

Very helpful staff with regards to quote and helpful information. Clean secure facilities.
Google
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Google
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Anonymous
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Excellent service and price

Due to last minute house moving plans, Shurguard provided an excellent service and price.
The advisor who we initially spoke explained everything well and called back when he said he would.
The assistant at the facility was very friendly and explained the process clearly to us newbies
Google
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Clean and easy to use.
Google
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Google
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Google
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Latoya was very helpful and friendly on our follow up call to start the booking process. Gave me great confidence that my belongings would be safe and secure in the storage facility.
Google
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Although we had a few trouble with moving..
( nothing to do with Shurgard) BENIL accommodated every need with moving the dates around etc. She was wonderful. Will surely miss her at Barking! All the best Benil. Friendly customer service
Google
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Very helpful, competent and friendly service by Latoya
Google
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Feefo
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Poor infrastructure on IT, system shutdown

Rented a Van, hired to people and loaded complete load which meant to be taken to storage and only to find out that there is complete system shutdown! Loss of money on my first day experience with the service and customer support wasn’t any helpful to support the situation! Overall, first day experience was very poor
Kulmie Ismail
I had a resolution to my troubles which I am happy with! the Store Manager was very helpful in provide the reason and issue to the problem and also finding a compromise for my losses which I am very happy with. The level of service received was excellent, thank you Shuregard as this bring back the level of trust again which I expected from the company . 4/8/2021 3:22:40 PM
Marie-Christine U
Hi. We are very sorry to hear you didn't have a positive experience at Shurgard.
We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly.
4/7/2021 10:09:16 AM
Google
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Great service by Farid today! Very friendly and informative
Google
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Thank you Rute your help was excellent.
Google
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Google
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Latoya you made my day. I was worried that I would lose the discount because I made mistake on the size or I would have to cancel it and do it all again but you helped without much fuss.
Google
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Outstanding service!

I moved in about a week ago to the barking facility, outstanding service Elton dealt with the paperwork Quickly and efficiently. Excellent customer service, definitely recommend!
Feefo
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Have told a number of colleagues of my experience at Shurguard

Cost of units & sizes of units fully explained staff very polite & friendly I have visited several times to load up unit and have purchased boxes bubble wrap etc again the staff very helpful great knowledge of products
Google
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Andrew provided a fantastic service, it was my first time getting a storage unit so I'm very glad my experience was very easy and comfortable. The locks you can buy from them feel very secure as well, so I'm very happy with everything.
Google
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Anonymous
Feefo
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Great customer service, sign up was nice and quick.
Google
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5star service by mena really grateful for the support!
Google
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Fab customer service by mena thank you for going above and beyond in making moving such a breeze
Google
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Google
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Latoya was amazing! Super helpful and quick. Very happy with the service :)
Google
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Google
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Great service and support by Kia! Thank you
Google
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Thank you Will and team ! Great space , fair prices. Recommended 5 Stars !
Google
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Thank you Will and team ! Great space , fair prices. Recommended 5 Stars !
Google
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Anonymous
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Awesome

Friendly staff. Great deal. Really convenient.
Feefo
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Wonderful!

Fantastic Service. I had to move while remote and they made the process so much easier.
They where really fast to reply to calls and emails with all the relevant information.

Couldn’t recommend enough
Feefo
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Thank you so much to your staff include Manager in Hayes!
Anonymous
Feefo
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Safe, secure units

Great initial contact. Staff very knowledgeable about the services provided. Easy check-in process. On my first day it was very easy to use key pad entry and gain entry. Plenty of trolleys available. Security cameras aided to me feeling comfortable when there alone.
Google
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Anonymous
Feefo
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Easy to get to & great customer service

Shan was very helpful.
Google
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Farid was very kind. Thank you
Google
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Very helpful team, assured I was getting a low price with all necessary coverage.
Anonymous
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Excellent customer service

Excellent service from the start.
Matthew was amazing talking me through all my options fantastic Customer service.
Google
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Really liked customer service from Matt
Google
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Called today to reserve a unit and Jamil was very helpful, even when I realised I’d called the wrong branch. He still processed the inquiry and helped me out.
Great customer service
Google
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Called today to reserve a unit and Jamil was very helpful, even when I realised I’d called the wrong branch. He still processed the inquiry and helped me out.
Great customer service
Feefo
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Very efficient to use, covered loading area is big enough, lifts efficient and trolleys right to empty a transit in two visits, staff helpful and informative
Google
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Feefo
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The service was excellent staff very helpful
Google
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Tim was super helpful and answered all my questions. I’ve never rented a storage unit before and he made it all so easy for me! Great customer service
Anonymous
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Have never used storage before, all very professional and everything went very smoothly, would definitely use them again, good price too!
Feefo
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Excellent Service in every way .

Excellent service ,great communication ,good prices , highly recommended !!
Feefo
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Excellent and quick service.

My experience was very positive. I requested a larger unit and my request was promptly answered.
On the day I moved my things Michael was very helpful and extremely patient which I much appreciated Thank you. I would definitely recom mend you and your team.
Anonymous
Feefo
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Karen (Wokingham branch) has been extremely helpful with queries and changing units at short notice. Would recommend Shurgard
Feefo
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quick & easy
Feefo
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Excellent service and easy access
Feefo
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Excellent customer service

Tom and the team are absolutely brilliant. So helpful and knowledgable and make the whole process so easy. They explain everything really well and take their time with you as a customer! Brilliant service.
Google
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Matthew was very helpful and professional, answered to all my queries.
Feefo
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Extra storage unit organised by Darren

I already hold a unit at the Purley way site and am delighted with it. I needed some extra space so Shurgard was my first choice. Once again Darren came up trumps.

He gave great advice and went out of his way to get two further units side by side. Got me the best price available and delivered a great service. It is on the third floor but it has a great lift, lots of trolleys and easy access.

The security is spot on and access is via a secure keypad system. Would recommend Darren and Shurgard for your self storage needs.
Feefo
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Easy

Super easy to book in and access the storage.
Feefo
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Amazing consumer experience

Sofia was really nice and very consumer centric. We rented a space in Shurgard Greenwich and we are very happy with the experience. Place is very clean and organized. Customer service was outstanding, catered all our needs
Anonymous
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recommended

Easy and quick book - very friendly staff - good storage location and size
Anonymous
Feefo
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Great company

Excellent service and space for money .
Feefo
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Staff was very helpful..
Michael assisted when I needed help with codes. Great staff at neasden outlet
Google
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i made a booking over the phone. Rute, was responsible for helping me out.
she was very helpful and went throught everything in detail. Very nice and smooth procedure. recommend ruth and shurgard!
Google
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Chris has been most helpful over the past year. Clean place with friendly staff
Google
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Chris has been most helpful over the past year. Clean place with friendly staff
Google
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Google
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Thank you store manager Shan. Very helpful and easy to set up unit
Google
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Thank you store manager Shan. Very helpful and easy to set up unit
Google
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Google
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Google
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Great customer service, Luke was helpful.
Google
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Easy process, friendly staff, good rates and late access. Literally everything you could ask from a self storage facility.
Google
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Jerome was super helpful in securing me a cheaper storage unit than in central London - he was kind, polite, and honest - especially during a stressful time with moving
Google
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Jerome was super helpful in securing me a cheaper storage unit than in central London - he was kind, polite, and honest - especially during a stressful time with moving
Google
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Moved in today- The place is so clean, good space and layout of the building . Access via car is great too. Terry was amazing at explaining how it works, my access, how to use the lock and how the security system works. He answered all questions and queries I had and was extremely polite. Great customer service goes along way! Terry was also patient and allowed me to practice the locking system to ensure I fully understood as I had trouble working the keys at first. Thank you, Terry. You’re an asset to the Romford branch!
Google
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Amazing customer service. Amazing agent. Highly recommend. She made the whole booking process so easy. Highly recommend shurguard!
Google
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Very helpful, excellent customer service.
Google
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Google
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Spoke to Rory excellent 10 10 service very easy to talk to spoken to me about current deals they had going on and whats best suited for me answered all the questions I needed answers for without having myself confused his service made is easier for me to go ahead with the storage unit didnt feel like it was a scripted conversation and also wished me the best for my business which I appreciated he didnt make me feel like a customer which i liked and manage to keep it very professional at the same time banter was great keep up the good stuff pal will highly recommend friends and family
Google
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Jem is fantastic, followed strict covid guidelines which I really appreciated as I have been shielding due to my age. He explained everything to me clearly and answered my 100's of questions. He also suggested units that were easy for me to access. Thank you Jem you are a star!
Google
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Jem is fantastic, followed strict covid guidelines which I really appreciated as I have been shielding due to my age. He explained everything to me clearly and answered my 100's of questions. He also suggested units that were easy for me to access. Thank you Jem you are a star!
Google
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Gregory was great and explained everything clearly. Friendly & professional 👍🏾
Google
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Google
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Good service... friendly staff...thanks Michael for your help.
Google
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Never Gonna Give you Up
Google
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Sam and the team were very professional and helpful. A smooth transaction and I'm very happy with the service I received. Would highly recommend.
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Sam and the team were very professional and helpful. A smooth transaction and I'm very happy with the service I received. Would highly recommend.
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I was first drawn to this site by the incredible value for money. When I arrived on site I found it to be spotlessly clean and exceeded my expectations.

I was met by Darren who quite frankly just could not do enough to help. He showed me the available units that suited my needs and then gave the appropriate advice around size as apparently size does matter when it comes to storage.

He was an absolute pleasure to deal with and a credit to the company that he is representing. I would highly recommend that if you are looking for storage at a great price, then give Croydon, Purley Way a look and let Darren guide you through the seamless process.
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Really quick and easy, thanks Mandy!
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The whole process was very quick and easy, and Komal was clear in providing all necessary information. Great service.
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Amazing Service from Shan
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Amazing Service from Shan
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Rory was a delight, so helpful and friendly! Great service and super straightforward, will happily store here again.
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Komal was very helpful in sorting out the size of the storage unit I needed.thanks again.
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Hannah helped me over the phone today and provided me with a really fantastic and friendly service, she sorted my enquiry right away, makes it so much less hassle when you are dealing with someone that actually wants to help! Ive been with these guys for over 2 years and everyone at this location is amazing!
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Shan was very helpful & was very easy to setup. Good easy to get to location
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Shan was very helpful & was very easy to setup. Good easy to get to location
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Good service. Everything was straight forward and explained well by Darren
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Shane was very helpful today
And understanding
Wud recommend shurgaurd storage to others thank you once again to shane at shurgaurd storage
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Matthew was very welcoming and friendly highly recommend
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Wonderful service, professional work

Thanks Benil, for your lovely service

Thanks BENIL 👌
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very friendly and helpful staff. Thanks alot guys.
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very friendly and helpful staff. Thanks alot guys.
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Clear, efficient and well organised staff.
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Clear, efficient and well organised staff.
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Very helpful service from the staff
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Staff are very friendly and more then helpful
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Latoya was very professional and made my transition in moving things easy, definitely the best storage company in town. An extra 5 stars from me 🌟🌟🌟🌟🌟
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Damon and John were amazing in helping me to set up my account. Had a tour of the locker which really helped to decide the right size. Thank you both!
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Had a last minute change of mind about the storage space I needed, and it wasnt a problem. Rory, Hannah, and Matt could not have been more helpful.
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I have been worg shurguard many years. I would recommend them to all. The staff are very polite and helpful.
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Hi. I must say the experience I had at shurgard was pleasant and very quick with friendly staff and good customer service. They even called me as i was running a bit late and was willing to wait for me. so 5 stars from me for now 👍🏽
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Very friendly staff. Latoya deserves a raise!
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Jerome was very helpful and made my day much easier using Shurgard’s self storage set up and facilities. Thanks!
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Jerome was very helpful and made my day much easier using Shurgard’s self storage set up and facilities. Thanks!
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Awesome customer service from Benil . Overall great experience for the two years business with you. I will sure recommend you to a friend or two.
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Booked a storage locker after inspection I had the wrong size Will was extremely help and updated the locker with ease . Super professional. Thank you will
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Booked a storage locker after inspection I had the wrong size Will was extremely help and updated the locker with ease . Super professional. Thank you will
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Excellent customer service from Darren, he really made the whole process easy to understand and stress free.
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I just speak to terry today i got my best match store He is very kind and nicely professional . thanks again
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Shan was amazing, so helpful and made the experience so easy. I really recommend Shurgard Greenford. There prices are also very competitive.
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Shan was amazing, so helpful and made the experience so easy. I really recommend Shurgard Greenford. There prices are also very competitive.
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Good customer care skills very helpful young lady who is a credit to your business thanks for helping me out
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Damon was an absolute hero helping me set up a unit last minute when my builders let me down. Explained all the options to me, made sure I got exactly what I needed and you could tell he was smiling even if it was over the phone. Best customer service!
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Came for a storage unit and to buy a few boxes, Luke was great and would really recommend.
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First time needing storage facilities. Komal was very-professional and polite. I was fully informed and shown around the facility. I will certainly recommend to others.
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Great service from Darren, explained diligently and clearly, thank you, five stars.
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Excellent service provided by Shurgard employee Manuel, he was extremely helpful and patient, and explained everything clearly. Would highly recommend the Edgware branch because of the customer service and in depth info and patience for people looking to use these lockers for the first time.

Thanks Manuel, you made our first experience very easy!
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Fantastic facilities and super clean. Caught me off guard with how professional and thorough they were. Definitely recommend!!
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Had to make a pretty quick decision with regards a unit. Even though it’s a little bit further away from me than other units, they were much more helpful.

Lee was most helpful to deal with and in and out in the space of 20mins.
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Very friendly staff got excellent help from David ok the phone and the staff on location was wonderful as well. The area seems very secure and is easy to access.
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Great service and were really helpful when moving in.
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Access hours to this store work really well for me. Luke from Shurgard Wandsworth was really helpful and friendly and made sure I had all the information and assistance needed. I really recommend this store.
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Chris has been an amazing help during the whole process. Always available to speak and advise.
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Chris has been an amazing help during the whole process. Always available to speak and advise.
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A temporary move out for renovation is stressful at the best of times Mena made such a a difference to the experience. She was proactive in advising us about the unit we had been assigned so we could make a change (given our needs it would have been a challenge). She gave us a good impression and was so helpful I was really impressed. We have just checked in a at Shurgard so will have to give a review later o that but 5* for Mena.
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Exceptional Service given to us By Tahir.
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Proactive communication from Sales/ Reception team, knowledgeable & friendly service. Units are well maintained; well equiped; well priced!!
Went directly after visit to see competitor, Yellow. Night & day difference, this place is 35 mins from home (local Yellow Storage only 5 mins away) Shurguard Purley won handsdown on all levels! Big thanks to Daniel, credit to the business
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Excellent service from Liam. Booked late on the Saturday and received a courtesy call from him first thing Sunday morning. Arrived and signed up in next to no time leaving the rest of the day to relax.
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Very helpful and professional staff.
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Very helpful and friendly staff .So glad I have taken out a unit there and have recommended to friends .Great experience
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Very helpful
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Jamil Was very informative and very helpful.
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Jamil Was very informative and very helpful.
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Lovely Self storage just 10 minutes from Barking town centre. Clean, great deal and polite staff. I would definitely recommend it.
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Very quick and professional
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Great experience 5*
Fantastic help from all the staff, especially Sufyan. A really efficient process obtaining the storage space unit which is clean and easily accessed.
Sufyan took the time to show me different units. Very easy to navigate around the storage facility and lots of trolleys etc. available to help transport items.
I highly recommend Shurgard Kennington.
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Great customer service from Michael even though I messed about booking a unit then cancelling then rebooking. Michael remained professional, polite and approachable.
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Great service from Tom
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Great Service from Benil! Would give 10stars if I could! :)
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Easy to use. Need to enter your code whenever you use the lift which can be a pain making multiple trips, but at least it's secure. Check for extra charged as you're required to pay for insurance and a lock, which the website may hide up front. Other than that very pleased. Staff were friendly and helpful.
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Super friendly staff, especially Rory and Hannah who couldn't have been more helpful!
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Semira has been very helpful. She was polite and remained professional at all times. Thank you for you service :)
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Latoya was great
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Semra was amazing with me, really helpful!
She is the best
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Fantastic service very helpful and clear explanation of rules . Very fast in answers and availability.
I will definitely recommend to my friends for the future needs.
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Good services
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Latoya was extremely helpful ******
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Great service, Andrew at Shurgard Southwark was super helpful!
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Quick follow up to my online reservation. Polite and efficient on the phone. As glamorous as renting a storage unit can be.
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Semira and Ross at the forest Hill shurgard storage space, have just been brilliant! In helping us to move in over the busy weekend. They couldn't have been more helpful. genuinely friendly and happy to help. Proper people skills! Fantastic guys we truly appreciated everything you did for us.
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Brand new place, very clean. Elton was helpful. Good prices, at least for the first 6 months, was told HQ sets the prices so they don't know how much it can increase. Would recommend.
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Semira and Ross have been fantastic help with the ease of processing our move ☺️
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10 stars customer service Mena was great at helping me around today with me moving and so much I have going on it lifted a lot of stress our backs AMAZING shurgard!
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Best experience
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Tahir at Shurgard Ruislip was really helpful, Always a pleasure dealing with Tahir. Really appreciate his assistance and service throughout.
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Lovely people, very efficient and friendly
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Lovely friendly staff. Very reasonable rates and conditions. Would definitely use again!
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EXCELLENT SERVICE! The team member James has been extremely helpful, providing various options that could fit at best my needs. Very professional and kind
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Chris could not have been been more helpful. Friendly and communicated really well to make the process easy. Highly recommended.
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Chris could not have been been more helpful. Friendly and communicated really well to make the process easy. Highly recommended.
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Excellent service Benil & Agnes & Terry. Thanks guy's
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Great experience, things were safe in the storage and the service was great and kind:)
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Great price, good location. Its my first experience with storing anything in one of these facilities, and the ability to move items out of hours is a great way to clear clutter without having to run into any one else. Thanks
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Came to visit them to buy boxes but the young man there call Gary informed me that I couldn't due to restrictions. He was very apologetic but it's not his fault! I'll be back once this is all over
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Somood is a nice guy he knows how to explain everything perfectly.
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Somood is a nice guy he knows how to explain everything perfectly.
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The service was really efficient and professional.
I was assisted by Shane who had just started but even during these strange times he went out of his way to show me around the units. If I hadn’t got the service I received I would have looked elsewhere, he even unsold the larger unit to me!
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Hannah was a great help today
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The service was second to none, absolutely first class. The staff were very helpful and I would highly recommend this facility. -Patricia
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Feefo
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Dee was a good customer service for you,thanks to her care to explain.

good serviceand good customer service by Dee she was so careful to explain so i could decide to sign.
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Very good customer service, Latoya was very helpful and friendly.
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Shurgard had done loads to make our move easy and we can access any stored items throughout the day or week.

Great stuff and thank you.
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I am a very happy customer and I would rate their customer service 10/10. Thanks to Daniel for following up 3-4 times on the requested quote, Very professional and the security is spot on. Cheapest rates in Croydon 👍🏽
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Quick and efficient service from Daniel! Very friendly and answered all of my questions. Thank you!
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Great experience overall at Shurgard Kennington. I needed a short term storage unit for a couple of months before a move and this ticked all the boxes. Very helpful and professional customer service from Siham and her colleagues. Would definitely use Shurgard again if needed and can highly recommend this business.
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Anonymous
Feefo
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Would recommend, professional and informative, nothing too much trouble.

The staff at Shurgard on the Purley Way were professional, courteous and extremely helpful. Tom was the person who I dealt with and he was informative and checked that I was happy with and understood the whole process at the storage unit. Thank you Tom.
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Chad and James are my heroes. I used Shurgard for 5 years. These guys have always had the best service and fast assistance.
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Google
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Wow this is the best storage company I have ever tried. Price was fantastic, the building is very nicely presented and well laid out. The garage style roller doors make much better sense than the usual swing doors. Sign up was done in seconds by the amazing Mandy. Totally stress-free! Can't recommend highly enough! Thanks Shurgard :)
Google
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Great service! Very helpful staff, spoke with Chad. Will use again, thank you
Google
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Great place
Great staff
Great service
In other words
Real FIVE STARS
Google
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Darren always provide fantastic customer service! Darren and team will make you feel valuable and respected. Great job guys keep up the good work!
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I have been well looked after by the staff and I will recommend this storage facility for any one.
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Stephen is always very helpful on reception and have no problems with storage
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Great prices! Luke was very helpful and found me exactly what I needed
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We were a bit worried and not sure how it would work, as it’s the first time we use this kind of service but Rory at the Southwark branch was very friendly and helpful with our process of renting our storage space. We haven’t put our stuff there yet but I’m already very happy with the choice we have made.
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Great service. Kia was very helpful and efficient.
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Josh was clear and concise throughout and reassured us in meeting our requirements for a storage unit.
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Was welcomed by Tom today at the Shurgard Purley Way. Tom was very helpful, provided me with all the key elements in regards to the contract before showing me around the premises. The storage facility looks nice and modern with enhanced security protocols from CCTV, digicodes as well as Covid related rules. All in all, it was a quick meeting with everything I needed to know and see. Thanks to Tom, it was a great first impression.
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Daniel and colleagues were very helpful on Saturday and also on the Monday today when I had some questions. Didn’t hassle me to sign just gave me all the info I needed.
I would highly recommend.
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Prompt response and helpful initial contact from Kia
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Very pleased with the help & advice I received. Everything was explained clearly & I wouldn’t hesitate to recommend their services.
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Great service from will and chris. Would recommend.
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Great service from will and chris. Would recommend.
Google
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Organised a unit today and very happy with the service. Shan the store manager couldn’t have been more helpful. Very professional while being friendly and clear about the details of renting the unit. Excellent.
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Organised a unit today and very happy with the service. Shan the store manager couldn’t have been more helpful. Very professional while being friendly and clear about the details of renting the unit. Excellent.
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I’ve found all the staff, including Manual, to be courteous and efficient at all time. Operating under Covid safe guidelines at all times. I’d use them again.
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Very friendly and helpful. Chad explained everything really well.
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Looking for some storage and Manuel was very helpful. I didn't end up booking as it was more expensive that I thought but Manuel was very helpful and very informative. Would recommend.
Thank you
Sammy
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Great information and great prices given to by Adrian.
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Great stuff and nice location. Clean site, fairly priced.
I do recommend.
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Ahmed was brilhant in helping us providing a great customer service! Would recommend it!
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I used to be a customer at Shurgard and have been waiting for my refund ! a lovely lady answered the phone Mena I spoke to her she and explained how it all works I was not easy at the beginning I must admit but she was so patient and understanding that I have to be nothing but thankful for her service its made my day
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Hi kemi you a star.
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Good facilities and excellent customer service. The manager Darren was particularly helpful and knowledgeable.
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Great service, Shane at Shurgard Reading is always extremely helpful and knowledgeable - recommended
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The team is very patient and they're quite transparent in how they do business. I've just started using them but am very hopeful.
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The Shurgard rep was great, very helpful and patient.
He carefully explained every detail of the process.
Great customer service skills, which were a contributing factor for me to sign up to Shurgard. Based on my initial contact with the firm
I would highly recommend them.
Google
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Greg was fantastic, he helped me on the phone before i arrived to get all the correct information and prices. When I arrived he had all my paper work ready and he showed me the storage and I had everything in the matter of 15mins. Highly recommend & great customer service and very accommodating with all the info I needed! Thanks Greg
Google
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By far the best experience I’ve had with a storage company!

Benil was very helpful and moved me in within minutes. Even checked my previous account to prevent me paying the £15 setup fee again!

Perfect!!
Google
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Hannah provided fantastic service yesterday. She was communicative and very clear in her explanations about my reservation and contract. She and the rest of the team were also great with helping me get settled during my first visit to the Southwark location.
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Really pleased with the prompt help I’ve gotten finding right size storage in such short notice, thanks to Mena for making the process so quick and simple
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Feefo
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Highly recommended

Lovely young man helped us get the best possible space and deal at short notice. Storage space was ample too
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Great service from Andrew.
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I was served by a professional staff with excellent customer service by the name Elton. He was very helpful tro out
Feefo
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Excellent service

High level customer service efficiency
Very friendly and cooperative approach
Always ready to assist and guide
Comfortable and peaceful procedures
Effective utility service provision etc
Feefo
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Fantastic from start to finish. Chris was so helpful and made the whole process really easy.
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Tahir was very courteous, professional, welcoming and made the whole experience easy. Thank you!
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Amazing customer service! Tahir was extremely helpful!
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Friendly efficient service
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Great service from Shan
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Great service from Shan