Customer reviews on self-storage at Shurgard | Shurgard

Covid-19 update: Our stores are open. Contactless rental remains possible. More info on our protective measures »

✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
FOR EVERY MOVE IN LIFE
Menu Menu close
Enter your phone number and we will call you back.
By providing your email address, you accept that we can contact you by email
Enter your phone number and we will call you back
Thank you! We will call you back within 24 hours.
An internal server error occurred. Please try again later!

See what customers say about Shurgard

Our customers give us great reviews about our units, our prices and our customer service. We’re a Feefo Platinum Trusted Merchant – only awarded to companies who receive more than 95% positive customer reviews in 3 years in a row.

Feefo Platimum Trusted Merchant

CUSTOMER REVIEWS

  • true
  • true
  • true
  • true
  • "half"
(4.7) based on 8836 reviews
Date
Platform
Rating
Feedback
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Friendly staff with lots of knowledge and advice. Easy to use and great storage.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Annette and Steven were very helpful and lovely! Definitely recommend!
Google
  • true
  • true
  • true
  • true
  • true
Semira was great, helped me with my boxes out to the car.
Google
  • true
  • true
  • true
  • true
  • true
Jerime fantastic service
Google
  • true
  • true
  • true
  • true
  • true
Jerime fantastic service
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Samira a great help when we moving today thank you highly recommended the store
Google
  • true
  • true
  • true
  • true
  • true
Semira was so helpful and kind! She helped me with the boxes to buy.
Google
  • true
  • true
  • true
  • true
  • true
Very helpful customer team was helped by Kayleigh, very polite and answered all the questions I had. Would fully recommend their service!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Valter, who served us yesterday at the Wokingham site, was very friendly and helpful. He explained everything well to us. I would definitely recommend Shurgard to other people.
Feefo
  • true
  • true
  • true
  • true
  • true
Great customer service, the guy on customer desk was very helpful
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
I’ve been using camden shurgard for 2 years as an international student. Annette and Andrew have always been so kind and providing perfect service:) highly recommend using camden shurgard!
Google
  • true
  • true
  • true
  • true
  • true
Samira has been very helpful I'm securing our unit
Google
  • true
  • true
  • true
  • true
  • true
I have received great service from Mandy today! Super nice and helpful
Feefo
  • true
  • true
  • true
  • true
  • true

Helpful and easy

Yes very professional and quick
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Great customer support, Souf Siham was very helpful, thanks!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Semira was very nice and helpful.
Google
  • true
  • true
  • true
  • true
  • true
Daniel, was great swift process and everything clearly explained.
Google
  • true
  • true
  • true
  • true
  • true
Valeter was really friendly and helpful. He explained all the invoice and took us for a tour of the Wokingham facilities. Thank you
Google
  • true
  • true
  • true
  • true
  • true
Sofia was very lovely girl to guide me everything in the store. Her professionalism is 5 star and will definitely choose Shugard because of her hospitality.

Thank you
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Valter offered us great customer service today. Nice job
Google
  • true
  • true
  • true
  • true
  • true
My experience at Shugard was really amazing. Everything was explained to me very neatly and clearly. The entire storage building is very clean and well maintained.
Thank you to Farid for making everything go quickly and efficiently!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Valter gave us great service - very very helpful and quick service. Transparent and speedy.
Google
  • true
  • true
  • true
  • true
  • true
Brad was very good. Answered all my questions
Google
  • true
  • true
  • true
  • true
  • true
Brad was very good. Answered all my questions
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Annette gave lovely customer service :)
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true

Great Service

Terry was very helpful, from paperwork to showing us to the unit. Explained everything clearly.
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true

Excellent

Excellent organisation made it very easy to move our stuff in. Easy access which feels safe and secure. Would highly recommend.
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true
Very helpful staff, very secure site.
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true
Very helpful and efficient staff.
Google
  • true
  • true
  • true
  • true
  • true
Very helpful personnel and efficient service.
Feefo
  • true
  • true
  • true
  • true
  • true
The team were super helpful and really friendly. It made this part of my moving experience stress free!
Google
  • true
  • true
  • true
  • true
  • true
Shurgard doesn't stop impressing me! Recently I had yet another pleasant experience I must share: I unfortunately didn't have internet on my phone and needed it for directions back home. Flo-the store manager helped by tethering her personal phone's internet. That was really not something I expected but I'm truly thankful for her kind heartedness. I feel really fortunate to have found such great client care, attention and at a great price with Shurgard.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Very helpful, informative and efficient
Google
  • true
  • true
  • true
  • true
  • true
Super efficient and easy process getting my unit and loading everything in. Kia quickly had the paper work ready and showed me to the unit and how the lock and keypads worked, and how to get in and out after office hours. Shurgard feels very safe and clean, and Kia who works there was extremely helpful, polite and relaxing in a stressful situation. 5 stars to Kia and Shurgard Kensington!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Leigh was 👍👌
Google
  • true
  • true
  • true
  • true
  • true
Shane was polite great customer service and very helpful answering all questions as we have not used a storage lock up before. We went around three different local lockups and we decided to choose this one due to the service and comfortable price. Very good recommend Shurgard to others.
Google
  • true
  • true
  • true
  • true
  • true
Semira and Hannah have given me wonderful service again today as always. Amazing people very friendly.
Google
  • true
  • true
  • true
  • true
  • true
Signing up, explanation and signing out was very straight forwards thanks to Leigh's professional customer assistance
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Damon
Google
  • true
  • true
  • true
  • true
  • true
Sihan was a great help and really friendly, and sorted out my issue with no problems.
Google
  • true
  • true
  • true
  • true
  • true
Had a few questions regarding my booking, a man named David assisted me with everything I needed. Kind and polite. And their services are highly ideal for people like students. Definitely recommend
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Gareth & Miguel couldn’t be more helpful. Nothing is a problem, thank you for all your help!
Google
  • true
  • true
  • true
  • true
  • true
Flo was really helpful today.. got me the right size for the best price. Thank you!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Overall I was very please with the information that was provided to me in regards to my query, my conversation with a gentleman called John couldn't of gone any smoother he managed to offer me the best rates and even made me aware of the reservation procedure and what to expect in term of where the container I reserved was located, informing me of the accessibility to reassure me of the convenience to accessing a container above ground level.
His speedy query into availability at the facility I required was within record timing and I have to say an amazing quality customer service these days is few an very far between but John exceeded my expectations and restored my faith in customer care as a whole.
This outstanding services deserves promotion without a doubt.
I kindly thank Shurgard for recruiting such quality customer support staff, the service provided surly put a smile on my face.
Thanks to John and the team at Shurgard.
Google
  • true
  • true
  • true
  • true
  • true
Very clean
Google
  • true
  • true
  • true
  • true
  • true
This is the first time I've needed a storage container. I shopped around and got quotes from a numerous companies.
Shurgard was one of the last ones I tried.
Let me tell you.....
I'm so glad I did. Not only do they go above and beyond to help you. They are by far the most reasonably priced. I spoke with a lovely lady called flo who was extremely helpful. "Thank you again flo"
Save yourself time and money go straight to Shurgard if you're looking for great customer service and a clean secure storage unit. At a great price...
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Mandy super helpful service!
Google
  • true
  • true
  • true
  • true
  • true
Very helpful and efficient experience, which was why I decided to go with Shurgard. Highly recomend!
Google
  • true
  • true
  • true
  • true
  • true
Fantastic and easy service. Gareth went above and beyond and is a credit to the company.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Steve and Carl did a great job on assisting us today! Pleasant experience, 5 stars!
Google
  • true
  • true
  • true
  • true
  • true
Lee and Shane have been extremely helpful.
Always in a good mood and available.

I would certainly recommend this branch.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Leigh was helpful in giving us advice on storage boxes, even though we are not storing with them. Thank you!
Google
  • true
  • true
  • true
  • true
  • true
Went in to buy boxes for moving house. Lee was very quick, friendly and helpful
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Lee was very helpful
Google
  • true
  • true
  • true
  • true
  • true
Good service
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Easy to sort out and at short notice, quick to respond and excellent value
Google
  • true
  • true
  • true
  • true
  • true
Lee was very helpful
Google
  • true
  • true
  • true
  • true
  • true
Great service from Brad. He has a polite and professional manner. I needed to confirm my online payment had been received at their end, and he confirmed that was the case. 😊
Google
  • true
  • true
  • true
  • true
  • true
Great service from Brad. He has a polite and professional manner. I needed to confirm my online payment had been received at their end, and he confirmed that was the case. 😊
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Shane was really helpful and explained everything well.
Google
  • true
  • true
  • true
  • true
  • true
Efficient service, very friendly staff and pretty good value. Souf at Kennington branch was especially helpful giving me honest and sensible price about which unit to take and over my lock which which he fixed in seconds! Great work thanks
Google
  • true
  • true
  • true
  • true
  • true
Leigh was a great help
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Leigh Very polite and professional service minded person
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Excellent customer service from Karl & Steve.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Brad really looked after my booking step by step. So friendly, so honest and really lovely to work with. Thanks Brad!
Google
  • true
  • true
  • true
  • true
  • true
Brad really looked after my booking step by step. So friendly, so honest and really lovely to work with. Thanks Brad!
Google
  • true
  • true
  • true
  • true
  • true
Very helpful is it to talk to, know what she was talking about
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true

Very helpful

It’s clean and very helpful costumer service surely I will recommend to all my friends I’m so happy I got the place more than I expected. Thank you
Google
  • true
  • true
  • true
  • true
  • true
Thanks to Lee I was able to get the exact size I needed which saved me more than I thought !
Google
  • true
  • true
  • true
  • true
  • true
Nice location,good affordability and great service from Ssteve and Soufian and also the girl ,who I forgot the name,sorry 🙂...
Google
  • true
  • true
  • true
  • true
  • true
Can't thank Leigh enough, what an asset to the company! Nothing was ever a problem or an issue and was always going out of his way to help. Thanks to him I would definitely use again!
Google
  • true
  • true
  • true
  • true
  • true
Terry was an absolute pleasure to deal with and made everything very clear to understand when deciding which storage unit is suitable for us.
He provided outstanding friendly service and I have spoken to Terry several times and he has always been a delightful person to deal with.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Terri has been very helpful and professional
Thank you again
Google
  • true
  • true
  • true
  • true
  • true
Really great service! Needed some packing boxes at late notice and the store staff were really helpful in getting what I needed.
Feefo
  • true
  • true
  • true
  • true
  • true
Very good ggg
Google
  • true
  • true
  • true
  • true
  • true
Lee was fab!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true

Professional storage

Professional and efficient. Value for money. Great offers
Google
  • true
  • true
  • true
  • true
  • true
Lee is absolutely fabulous. Was very helpful to me
Google
  • true
  • true
  • true
  • true
  • true
Today I spoke your representative, who’s name is: Richard… We spoke for quite some time, because I had a lot of questions that I needed clarification! Richard was relaxed~& professional at the same time, he exercised patience, giving time to answer all my questions~which were many!… He was informative, well mannered, helpful~in getting the best price for my needs, & generally made my 1st experience of using “Shurguard”~a positive one!…

Many thanks Richard, keep up the brilliant work!..,

From: Sharon.x
Google
  • true
  • true
  • true
  • true
  • true
Your representative named Brad, was extremely helpful, in the short space of time we communicated, also-it was nice to hear (in his voice) how genuinely happy he was to help!

Thanx Brad, all the very best for your future.
Google
  • true
  • true
  • true
  • true
  • true
Your representative named Brad, was extremely helpful, in the short space of time we communicated, also-it was nice to hear (in his voice) how genuinely happy he was to help!

Thanx Brad, all the very best for your future.
Google
  • true
  • true
  • true
  • true
  • true
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true

great customer service from Ruislip depot

great customer service from Ruislip depot
Google
  • true
  • true
  • true
  • true
  • true
This was probably the best experience I have ever had. Kate was absolutely lovely and sorted us out so quickly and efficiently. We were so stressed about moving and finding a place to put our stuff and shurgard came through. Couldn’t recommend this more, best customer service ever. Thank you so much!
Feefo
  • true
  • true
  • true
  • true
  • true

Shurgard is the best place ever

This was probably the best experience I have ever had. Kate was absolutely lovely and sorted us out so quickly and efficiently. We were so stressed about moving and finding a place to put our stuff and shurgard came through. Couldn’t recommend this more, best customer service ever.
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true
All good, everything went very smoothly
Google
  • true
  • true
  • true
  • true
  • true
Excellent service - always friendly and efficient. Lee is top man!
Google
  • true
  • true
  • true
  • true
  • true
Feefo
  • true
  • true
  • true
  • true
  • true

Greenwich Shurgard has great customer service

Great customer service and very clean
Google
  • true
  • true
  • true
  • true
  • true
Just moved into today, if found very helpful Karl Steven.
Google
  • true
  • true
  • true
  • true
  • true
Great staff
Google
  • true
  • true
  • true
  • true
  • true
Great staff
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Excellent service. Friendly staff member Lee
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Michael was really helpful when sorting out the storage unit and gave me all the information required. Would definitely recommend to others who may need to get a storage unit.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
quick process thanks guys
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Brilliant service from stu ... I mean Steven and Karl (Phillipines) nothing was too much trouble and with building being new they showed me around. Keep up the great customer service Boyyyz.
Google
  • true
  • true
  • true
  • true
  • true
Fantastic Service from Michael!!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Leigh and Shane at Shurgard Hanworth have always been extremely helpful and polite. It is a pleasure to do business there.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
I've been using Shurgard Camden for many years now for my personal and professional storage. Every occasion has been handled with exceptional administration, and the moves in and out always stress-free. Annette, Karl and Steve have always been responsive and personable and I recommend Shurgard to anyone looking for safe, secure and friendly storage.
Google
  • true
  • true
  • true
  • true
  • true
Semira has been helpful
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Caroline and Louise were fantastic highly recommend Herne Hill - thanks guys!!
Google
  • true
  • true
  • true
  • true
  • true
Chris was very helpful today showing me the storage unit and getting me the best deal which was £1 for the first month. Very nice guy. Thanks for your help.
Google
  • true
  • true
  • true
  • true
  • true
Chris was very helpful today showing me the storage unit and getting me the best deal which was £1 for the first month. Very nice guy. Thanks for your help.
Google
  • true
  • true
  • true
  • true
  • true
Semira has very helpful in securing my storage at a great rate.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Kayleigh was super helpful and friendly and made using the storage unit very easy for us. She went the extra mile and even put together the flat pack boxes we bought! Superb service, highly recommended. Thank you Kayleigh!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Top service! Tom looked after me and was able to help me meet my requirements. No fuss, no hassle. In, out. Bosh.
Google
  • true
  • true
  • true
  • true
  • true
Was advised by Manuel on what boxes would work best for me. Ended up buying a moving pack and some bubble wrap with his assistance.

Good service
Google
  • true
  • true
  • true
  • true
  • true
Very impressed with the care and attention paid by staff members- John and Damon. Both were courteous and helpful. Staff of this caliber inspires confidence in the company. Well done all round.
Google
  • true
  • true
  • true
  • true
  • true
John has provided an excellent service! Vey pleased and happy with the deal he was able to make for me!

100% recommended!
Google
  • true
  • true
  • true
  • true
  • true
First time booking a storage, so far pleased with provided advice, thank you Kia. Liked friendly style, patience and professionalism.
Google
  • true
  • true
  • true
  • true
  • true
Zara was super helpful. Great service!
Google
  • true
  • true
  • true
  • true
  • true
Great service by Farid when getting a quote and booking for storage!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Great experience on the phone, fast but thorough consultation.
Google
  • true
  • true
  • true
  • true
  • true
Great experience on the phone, fast but thorough consultation.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Absolute breeze !!!!! Steve was amazing to deal with made - took time to explain & show different units !!! If I give Steve 6 stars I would !!! ⭐️⭐️⭐️⭐️⭐️⭐️
Google
  • true
  • true
  • true
  • true
  • true
Very helpful staff (Jerome)
Google
  • true
  • true
  • true
  • true
  • true
Very helpful staff (Jerome)
Google
  • true
  • true
  • true
  • true
  • true
Fantastic team at Norbury. Sue and Kayla are totally professional and friendly. They really made the whole process so easy. Thank you so much!
Google
  • true
  • true
  • true
  • true
  • true
Fantastic team at Shurgard Norbury.

I cannot praise Sue highly enough. She is absolutely wonderful - professional, approachable and so helpful.

I was pretty stressed out by moving home and really appreciated the fact that Sue took the time to show me around and help me to work out what size unit I would need to store my belongings.

Sue and Kayla make a great team. They are always really friendly, knowledgeable and ready to sort out any problems.

Thank you so much!

Rosie B
Google
  • true
  • true
  • true
  • true
  • true
Brad was very helpful.
Google
  • true
  • true
  • true
  • true
  • true
Brad was very helpful.
Google
  • true
  • true
  • true
  • true
  • true
Expediently efficient, team member Shan was very pro-active and waisted no time in getting me an adequate storage space suited for my needs. I'll definitely recommend it.
Google
  • true
  • true
  • true
  • true
  • true
Expediently efficient, team member Shan was very pro-active and waisted no time in getting me an adequate storage space suited for my needs. I'll definitely recommend it.
Google
  • true
  • true
  • true
  • true
  • true
Wonder reception and beautiful custom service, Jerome is a pleasure to work him. Bravo.
Google
  • true
  • true
  • true
  • true
  • true
Wonder reception and beautiful custom service, Jerome is a pleasure to work him. Bravo.
Google
  • true
  • true
  • true
  • true
  • true
Jerome,
Excellent customer service
Google
  • true
  • true
  • true
  • true
  • true
Jerome,
Excellent customer service
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Excellent customer service from Jerome.
Google
  • true
  • true
  • true
  • true
  • true
Excellent customer service from Jerome.
Google
  • true
  • true
  • true
  • true
  • true
Great services.Many thanks
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Just checked in. Very smooth process, friendly staff, feels safe and very clean. Handing parking right by the doors and plenty of good trolleys.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Really happy with the service provided by Richard. Who not only been patient with my enquiries but also guided me throughout whole process to get a storage unit.
Thank you Richard!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Great facility and amazing service from Shan the store manager. Been a great help with everything.
Google
  • true
  • true
  • true
  • true
  • true
Great facility and amazing service from Shan the store manager. Been a great help with everything.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Spoke with Lee from Hanworth store and he was extremely helpful and innovative, helping to create the solution we needed. Attended store and he done everything we needed with some cheerful banter and a good smile. Great customer service and so happy for a Sunday
Google
  • true
  • true
  • true
  • true
  • true
Lee was great and helped me out last minute and found me various solutions. Very happy
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Shurgard storage provided an excellent quality service.
Leigh, was quick and efficient, and was able to provide us with the necessary storage space for a good price.
As a first time customer, I highly recommend this place.
Google
  • true
  • true
  • true
  • true
  • true
Kemi was particularly helpful! Amazing service and a great facility. Would recommend
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Went to the store to make a payment. Found the store manager Shan most helpful and informative about the products offered.
Google
  • true
  • true
  • true
  • true
  • true
Went to the store to make a payment. Found the store manager Shan most helpful and informative about the products offered.
Google
  • true
  • true
  • true
  • true
  • true
Brilliant service provided by Shan. Polite and friendly.
Google
  • true
  • true
  • true
  • true
  • true
Brilliant service provided by Shan. Polite and friendly.
Google
  • true
  • true
  • true
  • true
  • true
Annette was fantastic - really helpful!
Google
  • true
  • true
  • true
  • true
  • true
Easy process and very secure premises. Great customer service. The team is very professional and extremely helpful.
Google
  • true
  • true
  • true
  • true
  • true
Manuel gave me great service and helped me lots.

Thanks
Feefo
  • true
  • true
  • true
  • true
  • true
The place is conveniently located, easy to access and secure and the storage unit I rented is just big enough for my needs...I hope. What's not to love!?
Google
  • true
  • true
  • true
  • true
  • true
Very easy to take staff inside, big lift and trolleys.
Google
  • true
  • true
  • true
  • true
  • true
Both Luke and James at Shurguard Wandsworth have been great and very helpful throughout the whole process - booking, showing me around, discussing some longer term solutions etc. The only stress-free time during my move. Highly recommend
Google
  • true
  • true
  • true
  • true
  • true
Great service from Annette and Soufian. They were both very helpful
Google
  • true
  • true
  • true
  • true
  • true
Just got off the phone with Tim who provide excellent service. Ive been so stressed out, after pulling out from sham letting agents and only 5 days before I have to vacate my current flat Tim set up and clearly explained everything. He was so helpful in answering all my questions. Shurgard rates cannot be beaten. Without a doubt I signed up. And now relaxed to know my stuff has somewhere to go. Thank you Tim.
Google
  • true
  • true
  • true
  • true
  • true
Andrew was superb. He explained the process thoroughly and spent time with us providing several options.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Lee has provided a highly rated customer service.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Great service.
Annette & Souf
Google
  • true
  • true
  • true
  • true
  • true
Good deal & impressive customer service - James answered all my many questions as a first time storer.
Google
  • true
  • true
  • true
  • true
  • true
Mena is extremely helpful. Thank you for making everything crystal clear
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Great service by annette
Google
  • true
  • true
  • true
  • true
  • true
I can't say anything more than what an excellent customer service from the manager Tim to the staff Andrew+ Matt. Thank you very much.
Google
  • true
  • true
  • true
  • true
  • true
I am a student at Kingston University and 4 of us came in looking for storage.

Manuel aided us in finding the best solution at a great price.

We ended up taking 2 units and he made the whole process very easy.

Great customer service
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Excellent customer service. Lee was very helpful, sorted my storage out with no problems and nothing was too much trouble for them.
Google
  • true
  • true
  • true
  • true
  • true
First rate, and very friendly service from Leigh
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Lovely place, lovely people. My first time in a self-storage facility and Latoya and Boris were incredibly polite and helpful! They explained the forms and the guided me through the process effortlessly.

What an experience, what a day! I can't wait to go back and find out more about my self storage needs!
Google
  • true
  • true
  • true
  • true
  • true
Lee was very helpful and efficient, highly reccomed him for storage solutions
Google
  • true
  • true
  • true
  • true
  • true
Helpful guy on the phone. Polite and efficient.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true
I had great customer service at Shurgard self-storage staff were kind and I will highly recommend
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Reece was extremely helpful and found me the idea unit. Reasonable priced and easy to access. Recommend to anyone looking for storage in the area
Google
  • true
  • true
  • true
  • true
  • true
James is the absolute best. Friendly, gave thorough explanations, clear, humorous and assuring.

All in all, this company delivers amazing customer service.
Google
  • true
  • true
  • true
  • true
  • true
Top 5 stars to mena for helping us through the process
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Hey Annette and Soufian!! Thank you for all.
All my best
Google
  • true
  • true
  • true
  • true
  • true
First time using storage and Hannah made the process so seamless and easy. She was very knowledgeable and quickly got us set up with the right unit for us, we needed to access from that evening as our house sale had fallen through so her speediness was appreciated. Impressed with the facilities and overall level of service.
Google
  • true
  • true
  • true
  • true
  • true
Thanks for the great service Matt.
Google
  • true
  • true
  • true
  • true
  • true
Annette gave great service today ...
Google
  • true
  • true
  • true
  • true
  • true
Manuel
Google
  • true
  • true
  • true
  • true
  • true
Very pleasant advisor, who understood and resolved my query efficiently and politely.
Google
  • true
  • true
  • true
  • true
  • true
Annette has given a nice service. Many thanks.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
GREAT DEAL!!!
Very happy with my storage unit
Boris and the team got me exactly what I need it
They made the paperwork very easy and explained everything very clearly
Just what you like for any transaction in business
Thanks boris and the team
Google
  • true
  • true
  • true
  • true
  • true
Tom was extremely helpful and friendly in taking me through the process. He explained everything clearly. The whole process was really smooth and efficient. Many thanks!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Very polite and helpful stuff James.
Thanks
Feefo
  • true
  • true
  • true
  • true
  • true

Very helpful, kind and polite.

Your staff explained all the rules and regulations very well.
Google
  • true
  • true
  • true
  • true
  • true
Friendly staff, secure access. Very clean and necessary facility for customer
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Annette was great!! helped me out so much :)
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
KayleIgh has been amazing with my query. She was more than helpful
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true
Excellent service , Thank you .
Google
  • true
  • true
  • true
  • true
  • true
Feefo
  • true
  • true
  • true
  • true
  • true
A very quick and efficient service provided by saun my assistant. I was literally in and out in less than 10 minutes and have my belongings safely locked away and paperwork complete. Brilliant service , great location .
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
I have been trying to locate storage for my ver a week now with no sucess. Rrom the moment i spoke to Chris this morning i knew i was sorted. His telephone manner amd proffessinol approach was second to none.i am in the service industry myslef and it is refeeshing to see there still are good people like Chris. Would deffaintly recomend shurgard because of Chris

Regards
Herjit
Google
  • true
  • true
  • true
  • true
  • true
I have been trying to locate storage for my ver a week now with no sucess. Rrom the moment i spoke to Chris this morning i knew i was sorted. His telephone manner amd proffessinol approach was second to none.i am in the service industry myslef and it is refeeshing to see there still are good people like Chris. Would deffaintly recomend shurgard because of Chris

Regards
Herjit
Feefo
  • true
  • true
  • true
  • true
  • true

Excellent

The service was good. Things were well explained
Google
  • true
  • true
  • true
  • true
  • true
Feefo
  • true
  • true
  • true
  • true
  • true
Very easy and straightforward, the guys on reception were very helpful and told me everything I needed to know.
Feefo
  • true
  • true
  • true
  • true
  • true
Excelent service the staff at Croydon Thank you
Feefo
  • true
  • true
  • true
  • true
  • true

Quick, easy, and dependable with great customer service

Great customer service, really friendly and welcoming. Made sure I understood all options available to me. And gave me a tour around the unit to find the right storage and location for me. Got my storage unit in about 20 mins. Would highly recommend Shurgard
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
All very professional and easy to access
Google
  • true
  • true
  • true
  • true
  • true
Thanks Matt for all the help understanding how the storage works.
Google
  • true
  • true
  • true
  • true
  • true
Annette and Steven were excellent and very professional.
Google
  • true
  • true
  • true
  • true
  • true
Annette and Stephen were very helpful
Google
  • true
  • true
  • true
  • true
  • true
Great service from Steve. He was very helpful when it came explaining the payments to me. Very helpful chap and because of him I will be using yoy guys alot in the future
Google
  • true
  • true
  • true
  • true
  • true
Christian has a great attitude. His customer service was spot on! He listened to what I needed and then made a choice. I've booked an appointment so hopefully this great service will continue!
Google
  • true
  • true
  • true
  • true
  • true
Semira very helpful and polite showing the place and explaining all the details.
Google
  • true
  • true
  • true
  • true
  • true
Semira has been very helpful, informative and very kind & polite!
Google
  • true
  • true
  • true
  • true
  • true
Kayleigh is very helpful, friendly with good customer service skill.
Google
  • true
  • true
  • true
  • true
  • true
Semira was very lovely and helpful!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Valter was great - helpful, friendly and really informative. Thanks 🙂
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Annette and Steven were so great and helpful. I was getting a transfer from another branch and they sorted it out really quickly. Very friendly staff, thank you 👍
Google
  • true
  • true
  • true
  • true
  • true
Thank you so much to Steven and Annette at shurguard who were both so welcoming and incredibly helpful in answering questions. The whole process was so smooth and easy.
Google
  • true
  • true
  • true
  • true
  • true
Super friendly & accommodating staff. Changed size of storage through my contract and they’ve could not be more helpful. They’re also transfer any credit left which I didn’t expect , plus they are much cheaper than the other storage companies I have looked at which do exactly the same thing. Totally recommend them :) .
Google
  • true
  • true
  • true
  • true
  • true
Haven’t us storage before but must say how Wonderfully helpful Hannah was a real credit to Shurgard.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Thanks so much to Semira for the help!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Great storage facility with good access for vehicles. Staff always friendly and helpful. I recently dealt with Damon who helped with our move in and explained all the ins and outs of what to do here.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Damon was very helpful, polite and highly proactive in assisting me with my enquiry and my needs. Would recommend.
Google
  • true
  • true
  • true
  • true
  • true
Valter offered great service.
Google
  • true
  • true
  • true
  • true
  • true
James who did the contract and showed me around the storage facility was exemplary.
Would highly recommend . 5 stars
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Spoke with a gentleman called Valter
He was outstanding and throughly deserves the 5 star rating
Would recommend without a doubt
Thanks again.
Google
  • true
  • true
  • true
  • true
  • true
Semira have been very helpful
Google
  • true
  • true
  • true
  • true
  • true
Just to say thankyou for all help received at the Purley way store - Tom sorted out the best options for us - most helpful
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Semira was so helpful - sorted in 30 minutes flat 🙂
Google
  • true
  • true
  • true
  • true
  • true
Jerome has been great. Wonderful customer service. Thank you.
Google
  • true
  • true
  • true
  • true
  • true
Jerome has been great. Wonderful customer service. Thank you.
Google
  • true
  • true
  • true
  • true
  • true
It’s my very first time of using a storage facility, I can tell you I had the nicest person on this planet that attended to me. He is call Daniel. Very pleasant and helpful. Having him that’s is the best thing you’ve done as he’s got good customers service skill.
Thank you so much Daniel , I will come again!!!
Google
  • true
  • true
  • true
  • true
  • true
Kemi at North Kensington Shurguard was pleasant and detailed with her demonstration of storage facility potential. High quality service 👍🏼 5⭐️
Google
  • true
  • true
  • true
  • true
  • true
Lovely and friendly service by Jerome
Google
  • true
  • true
  • true
  • true
  • true
Lovely and friendly service by Jerome
Google
  • true
  • true
  • true
  • true
  • true
The person who served us was great!
Google
  • true
  • true
  • true
  • true
  • true
Great experience. Good manager Tim
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
I can’t believe how easy, quick and professional the process of getting a storage was. Brad was absolutely fantastic. I wish I could have this experience everywhere else. Highly, highly recommend!!!
Google
  • true
  • true
  • true
  • true
  • true
I can’t believe how easy, quick and professional the process of getting a storage was. Brad was absolutely fantastic. I wish I could have this experience everywhere else. Highly, highly recommend!!!
Google
  • true
  • true
  • true
  • true
  • true
Tim was brilliant, he was very knowledgeable and helped with everything I needed. Thank you!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Excellent service and very helpful. Thanks to Semira who looked after me today.
Google
  • true
  • true
  • true
  • true
  • true
Great service and professional, friendly staff (Tom and Darren extremely helpful). Storage feels very secure and safe. Recommend.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Brad
Google
  • true
  • true
  • true
  • true
  • true
Brad
Google
  • true
  • true
  • true
  • true
  • true
Really easy check-in. Steven was super getting the right size unit so didn’t over pay for space we didn’t need.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Thank you Matt and his team .
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true
Satisfactory
Google
  • true
  • true
  • true
  • true
  • true
Richard and Shaun are great!
Google
  • true
  • true
  • true
  • true
  • true
Great service by Annette, Steven and new guy Joshua.
Google
  • true
  • true
  • true
  • true
  • true
Professional, informative and jovial sales chap. I might even say better than Big Yellow and Safestore!
Google
  • true
  • true
  • true
  • true
  • true
Hannah has been super helpful and patient with me. We have been speaking for 3 or 4 days now and even though she has moved to a different store she has been helpful and incite ful throughout my inquiry. She helped me figure out the unit size I need and when i booked helped me figure out a way to get my things to my unit as I don't drive. Thank you so much Hannah
Google
  • true
  • true
  • true
  • true
  • true
Thank you Rory for being so helpful and helping my house move be a little less stressful!
Google
  • true
  • true
  • true
  • true
  • true
Very efficient good price 👍
Google
  • true
  • true
  • true
  • true
  • true
Just want to say that I walked in and was greeted straight away very friendly staff. Jerome was the main person I spoke to great person
Google
  • true
  • true
  • true
  • true
  • true
Just want to say that I walked in and was greeted straight away very friendly staff. Jerome was the main person I spoke to great person
Google
  • true
  • true
  • true
  • true
  • true
Top notch service, Brad was an excellent guide and extremely helpful. I would recommend their Edgware branch to anyone looking for storage.
Google
  • true
  • true
  • true
  • true
  • true
Top notch service, Brad was an excellent guide and extremely helpful. I would recommend their Edgware branch to anyone looking for storage.
Google
  • true
  • true
  • true
  • true
  • true
Staff were very friendly, storage space was more than enough for what I needed it for. Quick and easy, good value. Would recommend
Google
  • true
  • true
  • true
  • true
  • true
Staff were very friendly, storage space was more than enough for what I needed it for. Quick and easy, good value. Would recommend
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true
Top service
Google
  • true
  • true
  • true
  • true
  • true
5* service from Manuel. Very helpful
Feefo
  • true
  • true
  • true
  • true
  • true
The guy that served us was a true professional and beyond helpful, guided us properly to get the best storage unit that was right for us, workers like him grow businesses
Feefo
  • true
  • true
  • true
  • true
  • true

Efficient and good but the thing was did not change the room when asked to.

Except for being out of the way I have no problems with the Shurguard experience.
Google
  • true
  • true
  • true
  • true
  • true
Fantastic service by Annette
Feefo
  • true
  • true
  • true
  • true
  • true
10/10 service
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Chris was very helpful. Thank you for the great service.
Google
  • true
  • true
  • true
  • true
  • true
Chris was very helpful. Thank you for the great service.
Google
  • true
  • true
  • true
  • true
  • true
I visited various storage units locally but decided on Shurgard purely based on Dan's service. He really helped me out with deciding on unit size and space that's best for me. Really knew his stuff and helpful. Was expecting this to be a stressful experience but Dan really made a difference and overall was a complete pleasure, SO THANK YOU DAN! 😊
Google
  • true
  • true
  • true
  • true
  • true
Thanks Manuel for your help - great service!
Google
  • true
  • true
  • true
  • true
  • true
Such excellent service! Manuel was super helpful!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Such helpful service from everyone, can’t recommend enough - special shout-out to Manuel for his help!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Feefo
  • true
  • true
  • true
  • true
  • true
Staff friendly and helpful
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Really grateful for Michael - very polite and patient, answered all of my questions and helped out with everything, thank you so much!
Google
  • true
  • true
  • true
  • true
  • true
Just received great customer service from James. Friendly answered all the question and made sure everything went through.
Anonymous
Feefo
  • true
  • true
  • true
  • true
  • true
Great customer service, place clean.
Google
  • true
  • true
  • true
  • true
  • true
Great service! Kate was amazing and so helpful!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
This was my first experience of storage rental so I was a little unsure of what to expect. It was a straightforward and seamless process all made possible by the excellent customer service of Sofia. She would be an asset to any company so Greenwich got lucky!. She answered all my questions and made me feel at ease from biggining to end. I don't usually give full stars as there is always room for improvement but in this case I'd give 10 if it were possible!.
Google
  • true
  • true
  • true
  • true
  • true
He showed me the storage. He was so polite and perfect.
Google
  • true
  • true
  • true
  • true
  • true
Kemi gave me peace of mind when I was experiencing difficulties paying my bill online she came up with a great solution thank you Kemi, Thank you shurgard
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Kia and Josh were amazing. Courteous, helpful, went through everything in detail,helped me through the entire process , I would highly recommend them.
Google
  • true
  • true
  • true
  • true
  • true
Jerome has given a great service, I wish him all the best.
Google
  • true
  • true
  • true
  • true
  • true
Jerome has given a great service, I wish him all the best.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Super friendly service from Matthew who explained everything and made sure we understood how the system works!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true