Customer reviews on self-storage at Shurgard | Shurgard

Covid-19 update: Our staff are present during office hours but cannot admit customers to the shop area. Contactless rental remains possible. More info on our protective measures »

✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
FOR EVERY MOVE IN LIFE
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See what customers say about Shurgard

Our customers give us great reviews about our units, our prices and our customer service. We’re a Feefo Platinum Trusted Merchant – only awarded to companies who receive more than 95% positive customer reviews in 3 years in a row.

Feefo Platimum Trusted Merchant

CUSTOMER REVIEWS

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(4.6) based on 5883 reviews
Date
Platform
Rating
Feedback
Google
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Friendly and efficient service, would definitely recommend to others.
Google
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excellent service by mandy
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Amazing customer service, very clean and safe environment, reasonable price and a good place to store your belongings.
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Great service
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Great service
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Erienne was fantastic, hung around a little later to ensure we could sort a move in tight timescales, kept in touch by phone to check everything was on schedule, and was generally extremely helpful. Highly recommend, ask conveniently located, and the most affordable of the bunch as far as I could tell for my needs.
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Shurgard is friendly and very helpfull, explaining in every detail so you have the full understaning of the requirements. It is exactly what they advertise. Well done to the whole team.
Google
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Semira at Shurgard Forest Hill was great, easy to book with, and really helpful with helping us set up with the storage unit. Highly recommended service.
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Thanks to Shurgard team at Greenford. Spoke with Jamil and the information he provided was clear and concise. Exceptional customer service! Thanks mate! Will highly recommend this place to friends and family.
Google
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Thanks to Shurgard team at Greenford. Spoke with Jamil and the information he provided was clear and concise. Exceptional customer service! Thanks mate! Will highly recommend this place to friends and family.
Google
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Kate did an amazing job at really understanding my needs. She was warm and competent. I'm really impressed at the deal she was able to find for me as it beats the competition in every way! Fabulous job Kate & Thank you!
Google
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Kate did an amazing job at really understanding my needs. She was warm and competent. I'm really impressed at the deal she was able to find for me as it beats the competition in every way! Fabulous job Kate & Thank you!
Google
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Semira could not have been more friendly, courteous and helpful. She rang me back within moments of making the online reservation, took me through the process with total clarity, and had all the packing materials I asked for ready to go when I arrived to complete the paperwork an hour later. It’s certainly the kind of experience that would encourage me to use Shurgard again if needed.
Google
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I had a very good experience with Shurgard Wandsworth, there were a few annoying things with their automated invoicing system and payments but Wandsworth staff was always very helpful, especially Luke and Siham. Both were always very helpful and sorted out all issues. Siham was always very friendly and went the extra mile to help you. Very pleased with the overall experience.
Google
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Never had to rent a storage space before so it was all a new process to me but it went well. So much easier than I anticipated. Boris helped us out and was very friendly and helpful in explaining the process. I loved the virtual tour on here as I really had no idea what space size I would need so it’s great to be able to see inside and get a real feel for the spaces before reserving. I normally hate doing things where I feel like I’m walking into the unknown but honestly it was so easy!
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fantastic service from Shan. Everything was sorted before we arrived and came to check everything was OK later. very friendly and helpful.
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fantastic service from Shan. Everything was sorted before we arrived and came to check everything was OK later. very friendly and helpful.
Google
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Google
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Semira was very helpful
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Fantastic service from Ahmed
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Daniel
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Came in to buy Boxes and wasn't aware the shop was closed. Christian was kind enough to help me buy some items I desperately needed, will use again in the future.
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After calling today to enquire about prices for a unit and boxes I was extremely pleased with the customer service I received from David no questions were a problem for him to answer and was very helpful with explaining everything I needed to do. Many thanks and will highly recommend to all my friends and family thanks again David
Google
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Google
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The staff was really helpful amd answered every question i asked in a very pokite and professional way. Really helpful. The lady gave me advice and helped me to get the right size storage i neded . Many thanks to Flo for everything.
Google
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very happy with services from the store manager Shan, he dealt with my query very professionally in a timely manner. i thank him for all his support.
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very happy with services from the store manager Shan, he dealt with my query very professionally in a timely manner. i thank him for all his support.
Google
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Staff at this branch were very helpful. Much appreciated.
Google
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Great customer service from Mandy and Ahmed
Google
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Thanks Flo for helping me with my new contract!
Google
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Great customer service by Tahir. I was able to move, sign up and move my belongings with ease.
Google
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thank you Jamil & Shan, very helpful even during these crazy times. Highly recommended thanks you Shurgard Greenford and staff
Google
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thank you Jamil & Shan, very helpful even during these crazy times. Highly recommended thanks you Shurgard Greenford and staff
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Google
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big big thanks to Jamil who helped me out a lot and took time out to show me different sized units as I was not familiar with them. Thanks for taking time out of your busy day! Big shout out to Shan as well, expert advice and very friendly. Thank you very much lads!
Google
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big big thanks to Jamil who helped me out a lot and took time out to show me different sized units as I was not familiar with them. Thanks for taking time out of your busy day! Big shout out to Shan as well, expert advice and very friendly. Thank you very much lads!
Google
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Soo nice when people are polite and genuinely want to help you, Semira was exactly that, running around to sort my order out, double checking to making sure everything was correct, great customer service, she’s a very lovely woman.
Google
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Very friendly, helpful staff. Thanks!
Google
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I have just occupied 2 storage units at the newly opened Shurgard self-storage Barking. The staff👏🏼 here are amazing, very professional and helpful. If you need anything 😎 Elton👍🏼is the guy! Extremely happy to occupy storage units here. can't imagine being anywhere else but here. I highly recommend 👌 If you're looking for storage units in Barking area.
Google
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Excellent customer service by Jamil. From a simple call of packing materials, he invited me to come down and have a look at the size boxes they provide. Due to the pandemic he still managed to show me the boxes from standing in the office keeping a safe distance! Thank you very much!
Google
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Excellent customer service by Jamil. From a simple call of packing materials, he invited me to come down and have a look at the size boxes they provide. Due to the pandemic he still managed to show me the boxes from standing in the office keeping a safe distance! Thank you very much!
Google
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Spoke to David on the phone today, he was very helpful and politely answered all of my queries, great service
Google
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When calling today to enquire about a unit and boxes I was very confused with what I need to do but I shouldn’t have been worried as after speaking to David I was satisfied with all the information he gave me. Would highly recommend to all my friends and family. Thanks again David.
Google
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Really impressed with the service I received today during this stressful time it really made things much easier for me a special thank you Mena for all your help!
Google
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professional and excellent service, would highly recommend, Jamil kept a safe distance and also handled my cash through the letterbox with PPE. He is also very funny and enthusiastic. Thank you and keep up the good work!
Google
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professional and excellent service, would highly recommend, Jamil kept a safe distance and also handled my cash through the letterbox with PPE. He is also very funny and enthusiastic. Thank you and keep up the good work!
Google
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Google
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I came to buy some boxes a few weeks back. The person who served me was very pleasant and helpful. I didn't grab his name, all I can say is that he had long hair. Thank you
Google
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I found my experience with Shurgard very good. The customer service response was prompt on the phone and over email and when I changed my start date that was accommodated no problem. I found the pricing fair and the website very clear. On the day I took ownership of the storage I found the man who helped me through the paperwork and how to use the facility very clear, patient, helpful and professional. No issues with him at all. Excellent service, facility and price. My only slight downside was having to complete paperwork outside the office in very cold wind and drizzle. Perhaps unavoidable given covid but even standing inside near the door would have been better - avoiding my papers blowing away and my hands freezing whilst trying to write. Also the quote for monthly insurance was excessive.
Google
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Fast and reliable. Rory, one of the employee in Southwark, was very helpful with my request regarding my invoice. Thanks!
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easy and stress free! i couldn't go into office because of lockdown but they made it very easy to complete paperwork. the manager was very helpful. 5*
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easy and stress free! i couldn't go into office because of lockdown but they made it very easy to complete paperwork. the manager was very helpful. 5*
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Very good experience with these guys. Moved in recently, friendly staff, and an overall good facility. Did what they could to help me with 2 units next to each other and very pleased with that.

Maybe one bit of feedback, there doesn’t seem to be many parking spaces. For a facility of this size I would have expected more as I imagine on occasion there will be no space to park... unsure if more spaces will open up going forward.
Google
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Amazing customer service and staff very knowledgeable especially a young gentleman named Sanket, he really made the transaction run smoothly.
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Good value decent storage, easy to use
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Quick service was provided. Staff are really friendly and helpful, I am glad that they provided me with 3 keys & the lock. The storage price is affordable aswell which is great.
Google
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I am moving house and can't believe how many boxes I am going through. Online deliveries very slow and stock not good but Shurgard saved my bacon! Easy to order, pay and collect and very helpful staff
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Great service and pleasant staff, felt very safe in store .
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Ross the manager was fantastic, very polite and couldn't do enough to help me. Highly reccomend if you're running a little low on space.
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Great customer service, well recommended fast and prompt 5 stars all the way
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done click and collect for boxes, very easy and the manager is helpful
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done click and collect for boxes, very easy and the manager is helpful
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Very pleasant and helpful
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Latoya provided an excellent and friendly service. She was really informative and helpful, and made a stressful moving day significantly better. There was plenty of banter which brightened my morning ! Big Thanks to the deptford team !
Google
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At Shurgard Ruislip Victoria road I was welcomed by Tahir. He was very helpful and attentive.
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Great service from Mandy, thanks for the boxes very handy.....
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Thank you Michael for your great customer service! Thank you for such a smooth transfer! All the best to the great team!
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The team provided great advice and helped me explore the best options for me in a friendly and informative way, helping me find the best deal to suit my needs.
Anonymous
Feefo
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Thanks for all your understanding and kindness. I really appreciate all.

They’re very patient, kind , friendly and understanding staff. They made things easier for me: they patiently explained things to me, connected me to those who would help me move our stuff- very helpful.
Google
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Great set up, convenient access and great team to help support your needs. Special mention to Boris who provided great customer service following a query.
Google
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Thank you Michael really great customer service
Google
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Sofia was fantastic. Incredibly helpful, informative and proactive. Delight to work with. Thanks, Charlie
Google
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Google
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Excellent service, competitive prices thanks
Google
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I would like to comment on the fantastic customer service from the love Annette. She was so very helpful, caring and professional. Her communicate was great with myself throughout and she is truly fantastic at her job. She is a credit to the Shurguard team. I will be recommending and defiantly coming back. Annette thank you!
Google
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Excellent service and all staff is very nice and also good nature.....thanks you😊
Google
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Reminded me of Breaking Bad 😂
On another note, easy in, easy out!
Google
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Kia was helpful
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Special thanks to kia
Google
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Kia was very friendly, knowledgeable and professional in dealing with my many questions and requests. I’m so impressed
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Very efficient. Polite and friendly staff. Would highly recommend.
Google
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Very good service from Gary and Miguel. Very quick and safe click and collect service setup.
Anonymous
Feefo
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Very efficient service during unprecedented times, would definitely recommend.
Google
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Great customer service. The guys here made it such an easy process. Thanks Luke and James! Keep up the good work.
Anonymous
Feefo
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Great location, safe and tidy. Staff were very helpful and nice!

My partner and I had a great experience with Shurgard, they were helpful from the start and the whole process was very smooth. A special shout out to Fu at the Depford branch for his help with changing out start date so quickly, thank you Fu!
Feefo
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Good service, great price very happy
Feefo
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Quick and easy helpful staff

Yes definitely they are good value for money very helpful on the phone
Anonymous
Feefo
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Reliable

It’s clean and all the trolley is good you don’t bump to other people at the corridor and the staff s are very professional
Google
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I've been using their services 4 times in 4 years so far and every year gets better and better.
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Great Service, Staff very helpful. highly recommended!
Google
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Kemi was really brilliant and super helpful whilst helping me book and find an appropriate storage space.
Google
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Very helpful receptionist. He was very professional and helped me to complete online payment.
Google
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tuff times with all this covid and the restrictions in place but the guy the was awesome. sterling work guys.
Google
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Google
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Google
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Spoke to Latoya and managed to resolve an issue for me which I had with a storage unit I had at another branch. Very helpful and courteous.
Google
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Sanket was really helpful, thanks!
Anonymous
Feefo
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Kate at Greenford was kind, patient and very helpful

From the first call to arrival on site for the first time, it was simple and straightforward
Feefo
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Terrific Service

Very, very helpful staff. The service really stood out.
Feefo
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Quick response clean and tidy and security
Anonymous
Feefo
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Great storage facility. Clean and bright. Staff are very good.
Feefo
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Good service
Feefo
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Good customer services. Helpful and very nice and clean storage space. The only thing that is missing is accepting deliveries if they start to offer this they can sweep the market.
Google
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Feefo
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Friendly and helpful staff

Staff at the Purley were exceptionally helpful especially given the tier 4 constraints
Anonymous
Feefo
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The staff are lovely & facilities excellent :)
Anonymous
Feefo
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Perfect location, clean and safe, very friendly and efficiant service.

Definitely
Google
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Google
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Good place, easy private excess.
Google
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Hi am very pleased with service provided by Latoya and Fu from your deptford branch. The customer service was excellent and I was very happy. I would recommend this branch based on how pleased I was.
Google
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Really friendly and helpful service from Semira on a very cold day when we needed to open an account and gain access at very short notice.
Google
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Very friendly and helpful staff! I can definitely recommend Shurgard Camden.
Google
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Veryn and secure location. The staff has been friendly and helpful, and have been fast to respond to any questions we have had. I would highly recommend this location!
Google
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Great service! Farid was very helpful in explaining everything.
Google
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Google
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Very friendly staff and efficient service, definitely recommend!
Feefo
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Well done Shurgard.

The introductory offer at this new facility was very attractive . On my arrival the customer service was excellent and ease of access to the unit is very reassuring
Thanks to Daniel?
Feefo
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Great service, easy check in.
Feefo
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Very good service I very satisfied your service I m very happy
Feefo
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Excellent y
Feefo
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The staff are all good to me and they are helpful.

I went to shurgard in Greenwich and it was fantastic. I was extremely happy with the way that i was attended to by the staff at the store.
Google
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Great service, special thanks to Sanket for helping me timely.
Google
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Google
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I went to the storage at Greenwich and the staff are all fantastic and helpful. I am happy with them. I got one big store from them. Thanks all.
Google
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Anonymous
Feefo
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Good!

Good service!
Feefo
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Really friendly staff, super helpful. Did everything they could to make sure I got the online discount, in spite of multiple changes to my order
Google
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Google
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These guys make storage easy for you. Keep up the good work Hussain
Feefo
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Recomended

Great experience, Daniel was very helpful during the initial meeting.
Anonymous
Feefo
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Feel safe and to staff is lovely and to I can go in when no one is on site

Best storage
Feefo
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Quick and easy

Chris and the team are always helpful and try and accommodate our needs, we try and always use this Harrow branch as they have a very large rear shutter for easy access.
Feefo
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Excellent services

Services were excellent.. staff helpful.. staff named Jamil(hope I spelled it correctly) helped with paperwork n explained how to access storage very carefully n clearly.
Google
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Great service, really helpful and quick. My agent managed to secure the perfect unit and location in the facility after going through all of the options. Handy packing supplies shop too!
Feefo
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Efficient staff, easy sign up process and good, clean, accessible storage units.
Anonymous
Feefo
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Efficient on site transfer arrangement between units

Efficient transfer administration on site between units
Feefo
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Organised, easy and efficient.
Anonymous
Feefo
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Good customer service

A high level of customer service displayed by the manager, I trust this standard is sustainable over a considerable period.
Feefo
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First class

First class service, and very clean and spacious unit.
Feefo
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Great!

I realy like! Fast procedure, excellent service
Google
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Totally recommend these guys and keep up the good work. 👊🏽Semira was great
Google
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Mandy at the Gypsy corner branch is amazing! Very helpful.
Feefo
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Mr Chad was excellent staff.He really help me a lots .

Staff of shurgard are very good. They help beyond their level. Thay make me so comfortable. Spece wise shurgard is good & cheap.
Google
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Really enjoyed the service at Shurgard recently - no request was denied, exceptionally flexible attitude remaining integrity and still ensuring the highest level of security. The two gentlemen at the desk were marvelous and ensured efficiency of service.
This was my first time using self storage services so I'm no expert, but I'm very satisfied with the level of security and independence.
Google
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I have called today in order to get a quote for personal storage space. Latoya was very polite and helpful and she explained the rental process the locations and the fees. I was happy and convinced with the service and decided to arrange for storage rental right away over the phone. the short nitoce period , the absence of long-term commitment and the offer for one free week also played a role.
Google
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Anonymous
Feefo
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Thanks to the team - the lovely Louise and Dani were very helpful!
Google
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was assisted by one of the staff, Latoya, she was very helpful in opening a storage unit for me ... great customer service
Feefo
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Efficient and helpful

I would recommend Shurgard at Surbiton. They have always responded to enquiries quickly and helpfully. All communication and arrangements have been very clear.
Google
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Feefo
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Booked storage over the phone and got great deal. Really good team at storage facility in Purley. Friendly and very helpful
Google
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Hi. Sanket was very helpful and made it easy for me to choose to book a storage with Shurgard. Thank you again!
Google
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Google
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Easy access, long access hours and friendly staff.
Google
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Excellent and friendly service
Google
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Kia was super helpful during stressful time and made moving a bit easier. It was explained very simply what are the terms and they are reliable and give their best to accommodate your needs. Definitely recommend
Google
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Absolutely brilliant, 1st class
Google
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Mandy was knowledgeable gave us good customer service.
Google
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Google
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Semira has been really helpful, thanks !
Google
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Semira was great
Google
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Google
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Google
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Thanks Samira! Spot on service :)
Google
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Google
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Excellent service. Reception were really friendly and helpful! Would highly recommend them ✅👌
Google
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Chad who assisted me with information and signing up for a unit in Shurgard, Purley Way, was very friendly and professional. The building inside and out is very clean and well lit up, so it feels comfortable and safe going in and out even at night. The price is also amazingly good.
Google
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Very helpful service from Latoya, knowledgeable and friendly
Google
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Steven was ready and waiting when I arrived with all my info. Super helpful, showed me a few options (all clean and tidy units) and even helped me when I was struggling with my run away trolley!!! Can't thank him enough.
Google
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Google
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Latoya was very helpful and professional, whilst helping with my enquiry
Anonymous
Feefo
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I received professional assistance when I took my belongings to this storage. It's a new location, very clean and well ventilated place and secured with acess anytime in the opening hours.This is one of best places to store your stuff.
Feefo
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I only needed some storage for a few days and as I had used your Reading Facility in the past I decided to return! I would like to thank both Adrian & Shane for their helpful & prompt assistance for arranging a suitable direct access unit for ultimate convenience! I wouldn't hesitate recommending Shurgard to friends & Family in the future. Regards, Carlos.
Feefo
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Great service

Great, friendly service. Very polite and helpful.
Feefo
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super helpful
Feefo
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Help very quiq,very nice staff.
Google
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Latoya was very helpful, well done!
Google
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Really lovely staff and very helpful! Space is also clean!

I recommend using it if you’re looking for a storage in the area!
Google
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Google
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Feefo
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Very easy set up
Google
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Great service
Google
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Silvan, has been great assisting in all my storage needs.
Google
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24 hours open. One of many storage units in area. Have used this one myself. Staff helpful et. Can purchase boxes, tape, bubble wrap etc.
Google
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The lady at the front desk was very helpful and friendly and informative
Google
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The lady at the front desk was very helpful with everything
Google
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Simple, easy and friendly staff
Google
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LaToya was very helpful. She made all my options very clear. Thanks, LaToya.
Google
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Please do that reference for Manuel Shurgard. “I kept my box with Shurgard for over 10 years without any contact yet when i wanted to move my belongings i was treated in a superbly personal way by Manuel. Nothing was too much bother, not even my being abroad. He recommended a great removal company, organised my key and code issues to ensure a seamless delivery; thanks Manuel and Shurgard!!!!!
Google
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Google
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Google
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Absolutely fantastic customer service!
Google
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Excellent service from the minute Dave picked up the phone - very friendly, helpful and professional. I would definitely recommend them for their great customer service. Thank you so much Dave in Shurgards South Croydon!
Google
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Very friendly and informative staff, excellent service from Steve in particular!
Google
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Great customer service! Great employees.
Google
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Great and very fast service. Within minutes I already had access to my unit.
Feefo
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Very friendly and helpful

Very friendly and helpful staff
Google
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Ben was really helpful and kind. The whole experience was really simple. Highly recommend.
Feefo
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Overall happy with staff & storage facilities

Due to breaking down of lift internet system. We were very worried but the staff was very helpful to allocate us a small storage place on ground floor. Any how we had a hired Van & man's whom we have to pay an extra hrs money as we have to wait about 1/2an he to get out & when we returned the lifts also stopped working so we paid them &released them. Any how we have to wait another 2 hrs before thankfully we were allocated a storage by your staff which was very helpful, otherwise we would have to take everything back & we didn't have any transport. Quite truthfully it was difficult for me & my brother OAP to unload 6 trolley full of house hold & next day reload & take it upstairs. Still I consider in life accidents happens, but kind & helpful staff made our life easy on that day.
Anonymous
Feefo
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Easy, fast and great prices. Very accommodating and professional.
Anonymous
Feefo
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V helpful staff,look after us nicely and explained every thing
Google
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Great service provided by Anu , good range of boxes .
Google
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Google
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Safe environment very helpful member of staff. Unit was good size
Google
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Really a good place to store and great staff MANDY was great service I put 5 star
Google
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Recently signed up for a unit with Shurgard. The place is clean and i had no problem moving in, thats because you have your own code to come in and out from morning until 11pm. Which is brilliant.
Google
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Was very helpful with my requests and gave me loads of information in order to make the right decision for the type of storage space I wanted. Also provided me with a mask as I had forgotten my own. An exemplary service
Google
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Google
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Google
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Great service
Google
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As usual service is prompt and efficient.

Brilliant staff always ready to help.

Thank you👍🏼
Google
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excellent customer service from Sylvano and rest of the team, thank you
Google
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I have used Surguard City Airport for storage on and off for many years...they continue to be the best in the local area for reliable and flexible service...the staff are always good natured and polite and go out of their way to be helpful.
Google
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Afficiant service. Needed boxes for Xmas and went down the Epsom shurgard thanks chris
Google
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Afficiant service. Needed boxes for Xmas and went down the Epsom shurgard thanks chris
Google
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Google
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Great short term storage options. Chris and the team were very helpful from setting up the account to closing.
Google
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Great short term storage options. Chris and the team were very helpful from setting up the account to closing.
Google
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Chris was polite and very welcoming upon my arrival and helped me find out which boxes would work best for my situation. Would recommend.
Google
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Chris was polite and very welcoming upon my arrival and helped me find out which boxes would work best for my situation. Would recommend.
Feefo
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Satisfied customer

Everything went smoothly, Customer service was very efficient and we are quite satisfied
Google
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Google
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Google
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Store manager at Kensington is helpful, polite and happy to explain the process and contracts clearly making the whole experience easy. Happy I choose Shurgard.
Google
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Fantastic and easy going would like to thank Anne and Garth for there A* customer service they made me feel so at ease and nothing was any problem. THANK YOU
Google
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Fantastic and easy going would like to thank Anne and Garth for there A* customer service they made me feel so at ease and nothing was any problem. THANK YOU
Google
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Google
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Google
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Latoya! 👏 great job thank you
Google
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Right from my booking, the communication was very effective. On my arrival at Putney Shurgard the were very welcoming and helpful with packing. The team is very professional. Reece, Silvano, and Damon. I will this storage to anyone in need.
Google
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Sofia and Benil have been super friendly, helpful and are very professional! The whole team very customer focused! Great!
Google
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Google
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Anonymous
Feefo
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Very straight forward and helpful.
Google
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Fantastic service very helpful and easy to go through all the details
Google
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Fantastic customer service from Leigh and jack highly recommend.
Google
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Always experienced friendly and prompt service whenever in store, and found the storage unit system very user friendly with 24hr access and never any problems.
Google
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Google
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Google
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It's good everything right on spot and cleaning wise it's absolutely great.
Google
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After some difficulty trying to confirm my reservation for 75sq unit at Purley Way yesterday, today Latoya was very good: calm, efficient, and very pleasant, inspiring confidence Thank-you.
Google
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Semira was incredibly helpful working with us to secure storage for next month - really appreciate her hard work and exceptional customer service.
Google
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Google
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Anonymous
Feefo
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Chris was very helpful
Google
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Semira (Forest hill)
Google
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Feefo
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So far so good

Excellent service so far. Staff are always friendly and helpful especially Dee.
Unit is clean and secure. COVID protocols in place and most people seem to be wearing masks.
Google
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I was welcomed by Danni and Louise, very helpful and attentive. The storage is also new and clean very safe layout.
Google
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I was first drawn to this site by the incredible value for money. When I arrived on site I found it to be spotlessly clean and exceeded my expectations.

I was met by Darren who quite frankly just could not do enough to help. He showed me the available units that suited my needs and then gave the appropriate advice around size as apparently size does matter when it comes to storage.

He was an absolute pleasure to deal with and a credit to the company that he is representing. I would highly recommend that if you are looking for storage at a great price, then give Croydon, Purley Way a look and let Darren guide you through the seamless process.
Anonymous
Feefo
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patient, professional with Covid precautions

Daren the Store manager was very patient as he showed me around the facilities. I appreciated his professional pre-visit call. Facilities are clean with good covid precautions.
Google
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Anonymous
Feefo
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Excellent customer service

Excellent customer service, I am looking forward to storing my items.
Google
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(Translated by Google) we have

(Original)
Kemi
Google
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Google
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Google
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Shane was great, great service. Got exactly what i needed, kept his distance and had PPE. 5*
Google
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ALL Amazing staff very knowledgeable and friendly friendly. Kayla was especially helpful patiently showed me around the units so I could pick the right ones for which suited my needs. All units are brand spanking new, very smooth transaction high recommended for your storage need very convenient location!
Anonymous
Feefo
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Great and very helpful staff specially who was working on week end

very fast, good advise and save my money recommending other branch. very honest boy whoever was working on week end specially week end
Google
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excellent dealing with Dan, he was very helpful. Thank you.
Google
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A big thanks to Daniel - Very professional and brilliant service!
Google
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Straightforward service and easy to use. Chad was really helpful throughout. Highly recommend.
Feefo
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Excellent value for money

Tom on reception was excellent help explaining everything to me & showing me around & explaining how to use everything, I now find everything easy to use ,
Feefo
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Excellent service and great price
Anonymous
Feefo
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Friendly service

Friendly and very helpful. Polite with good customer service care and skills . Thanks
Google
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Nice, clean, spacious and modern.
Google
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Great and clear instructions by Farid.
The assistant manager is super helpful.
I‘m glad I choose Shurgard.

Best regards
Feefo
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TOP SERVICE

Clean facilities, good prices and great staff. Thank you Kamal and Christopher!
Google
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Google
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Consistently friendly service at the Deptford branch. Thank you!
Feefo
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Helpful & informative

Lee the manager at the Hanworth branch was extremely helpful & informative. I wouldn’t hesitate to use this store facility again.
Google
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Google
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The ladies at Shurgard at herbs hill where so kind and so friendly. And helped me with things quickly and efficiently in getting my unit sorted out.
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Google
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Google
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Chris was extremely helpful and friendly. Made the whole experience go smoothly.
Highly recommend.
Google
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Chris was extremely helpful and friendly. Made the whole experience go smoothly.
Highly recommend.
Google
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Google
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excellent service - expert and helpful staff
Google
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Google
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Super helpful service!
Google
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Louise and Danny are the best, the boys are good but their service is too.
Google
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Great service and very efficient. Latoya was very helpful and made it an ease to get set up.
Google
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Google
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Google
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On two occasions I have had to get an issue sorted with Shurgard and its done immediately with excellent customer service
Google
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Lovely friendly service delivered promptly and with a smile. Thank you for the great service you're providing.
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Chris was very helpful and friendly. We needed to access our unit and had lost our keys so he kindly organised a new lock for us. We have been using the service for over 18 years and facility is always clean and well managed.
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Chris was very helpful and friendly. We needed to access our unit and had lost our keys so he kindly organised a new lock for us. We have been using the service for over 18 years and facility is always clean and well managed.
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Thank you so much for being so helpful and friendly!
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Siham and her Team are amazing & really helpful at Shurgard. Siham I really appreciate all your efforts and help thru this period of uncertainty the government has put us in of restrictions and fearful lock downs. The team have all been lovely especially Siham, this lady always helpful and has always got the customers back. I am so grateful for the time they take to call and remind you. The times they have taken off the late fee has been so helpful thank you siham and team (I use the word team bc I can't remember all their names). Also the Shurgard prices for storage are unbeatable nationally a's I have used other storage facilities and have not had the quality and unbeatable prices Shurgard offer. Thank you Shurgard for lighten the load on your customers thru your outstanding customer service. Love you Shurgard 😙💛
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Ross is great!
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Hands down, the most helpful branch in London. I've been a customer with Shurgard Southwark for about two years now, and any time I have needed assistance, any and all members on the team at Southwark have been responsive, swift, and genuinely avail themselves to help. The storage units are secure and spacious, and the branch is in close proximity to B&Q if you need anything additional to help with moving or storage. The branch manager, Boris, is an AWESOME guy and will literally help you sort out whatever problems you have. 5/5 from me! Keep up the great work guys!
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Spoke with ben this morning from customer service, great guy and very upbeat may god bless him
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Amazing service by vishal
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Clean storage, good parking area and very good customer service by Dani.
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Great staff. Great care and good advice rece8ved from Chad & Kerry :-)
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What a legend! Super helpful to get our 40ft HC into the storage. Silvano is your man.
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Visited last week despite being apprehensive about the current situation of the world. I was pleasantly surprised by the fantastic service and the restrictions put in place. We had some issues with our locker, but luckily they were very quickly sorted out by Chris, who was wonderfully helpful and very accommodating. Because of this experience I'll be more than happy to return in the future.
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Visited last week despite being apprehensive about the current situation of the world. I was pleasantly surprised by the fantastic service and the restrictions put in place. We had some issues with our locker, but luckily they were very quickly sorted out by Chris, who was wonderfully helpful and very accommodating. Because of this experience I'll be more than happy to return in the future.
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It’s quick and simple to reserve and book a storage unit online. Staff are very friendly and Karen has been a pleasure to deal with.
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Always willing to help, great staff
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Good customer service with attention to details, Staffs were very friendly and helpful in giving directions to me.
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I was served today by Tom a lovely friendly & helpfull young man, he explained everything about my storage in great detail & gave me helpful tips, & showed me where my unit was etc, a pleasure to do business with,
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Friendly and helpful service. I feel confident using this facility.
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Was helped out by darren & tom both were very polite, helpful and informative. Great customer service.
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Great customer service, easy sign up process and good value for money.
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5 star quality service from Richard! He ran through all the details with me over the phone, was so welcoming and easy to talk to.
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I looked carefully at the many storage units near us for somewhere suitable to store my son's unused cafe furniture and utensils. Takeaway only had rendered much of it surplus to requirements. I chose Shureguard in the end for its price, convenience and safety.
We have been very happy with the unit. It is clean, well lit and the staff are very helpful.
We will keep the unit on even after the cafe reopens as it has really helped us with clutter and storage for things you only need once or twice a year.
I'd recommend Greenwich Shureguard.
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Michael was very helpful. Nice service. Provided all information and explained me everything.
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Sanket is helpfull
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Kemi and Michael were very helpful and easy to talk to. Very pleased with the service.
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Will and Chris were very helpful regarding our booking and throughout our stay- thank you very much guys
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Will and Chris were very helpful regarding our booking and throughout our stay- thank you very much guys
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Helpful staff. Good selection of items
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Kemi ,very helpful, great customer service ,smiling all time thx
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The staff is was very friendly and helpful.Thank you for everything.
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I went down to Shurgard today to put my bike into a storage space we took out yesterday. First I couldn't work the lift, then left my key at the entrance then couldn't work the lock. It was like an episode of Mr Bean but two Shurgard guys - Andrew and Ben - were just brilliant. Kind, calm, helpful and funny. Thanks to them, I'll know exactly what to do next time. So make this a ten star review because Andrew and Ben deserve five stars each.
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I had amazing service from Daniel, he was very help and got me exactly what I needed.

Thank you.
Feefo
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Experience was great, people were friendly and very informative.
Keep up the good work
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Chad’s professional service made us very happy. Excellent staff!! And definitely recommend anyone who need storage place!
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Kemi welcomed me very warm and she was so positive. Also she explained everything about storage and how it’s working. You need to employ more persons like Kemi.
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Very good service!!!
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Richard and Shane in Camberley extremely helpful and a great service provided
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Great

The staff are really helpful and the space is everything and more that I needed
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Excellent service, friendly, informative and reassuring. Silvano was a pleasure to deal with.
Feefo
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Excellent customer service from Semira, really appreciate her assistance and clear outline of the options.
Anonymous
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Customer service was great, very informative and helpful. I feel that I can trust them with my belongings
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Well explained system, easy to use.

The attendant on the morning I booked in was very helpful and gave a good explanation of the procedures. It was clear where to park and how to operate the entrance punch- in security.
Feefo
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The staff were super helpful
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Very efficient welcome and introduction. All options, terms and conditions explained very clearly. The storage units are clean and well managed. I was happy to sign a contract with them within 24 hours of the initial enquiry. Very pleased
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Silvano was amazing. Thank you so much for all of your help! I would give ten stars if I could!
Feefo
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very clear information and very helpful
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Easy to access and friendly staff

Excellent service. Friendly and helpful staff. Clean and very easy to come and go as you please.
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Richard was very helpful in showing me around, talking through various options and helping me find a suitable solution. Great service all around.
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It was a delight working with Gregory. He was so kind and helpful. The storage facilities look top notch, very safe and conveniently located. Highly recommended!
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Micheal was extremely helpful and professional, top service would recommend.
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Anonymous
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Great storage experience

Very friendly and professionnal staff.
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Highly recommend using Shurgard in Ewell, Chris and Will we’re very helpful and efficient in arranging my storage unit. Thank you very much for your service. :)
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Highly recommend using Shurgard in Ewell, Chris and Will we’re very helpful and efficient in arranging my storage unit. Thank you very much for your service. :)