Customer reviews on self-storage at Shurgard | Shurgard
✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
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See what customers say about Shurgard

Our customers give us great reviews about our units, our prices and our customer service. We’re a Feefo Platinum Trusted Merchant – only awarded to companies who receive more than 95% positive customer reviews in 3 years in a row.

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CUSTOMER REVIEWS

Date
Rating
Feedback
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The place is so secured
Anonymous
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The customer service representative people were very informative and kind when helping me. The storage facility and units were quite clean which was a bonus considering the pandemic were in. Overall I would definitely recommend this to my friends and family
Anonymous
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Easy to sign up & Good Storage place
Anonymous
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Amazing service received. I can't remember her name but very efficient and friendly.
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Excellent service provided by Darren the store manager.
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Very helpful
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Friendly, helpful, Informative. Got me sorted out quickly with a unit of an appropriate size.. got a month free
Anonymous
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Very polite and they are going to go a long way away

Very very good service
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Great service and friendly staff.

The staff were very friendly and helpful. Explained everything well and made the whole experience very easy and quick.
Anonymous
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I loved it and even liked the staffs they are polited and have good customer's relationships and the good promotional discount given for the first month is excellent. Keep the good works 👌
Anonymous
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Great customer service from Ashley at Herne Hill and fresh new facilities.

Excellent customer service from Ashley at Herne Hill.
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Fantastic service

They couldn’t have been more helpful! The team made the whole process easy.
The team on site were super friendly and helpful too. Fantastic service.
Anonymous
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Very efficient and helpful staff

Excellent efficient service
Anonymous
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Fantastic service. I can't fault them at all.
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Best in the business

Professional, friendly and smooth transaction. Best in the business
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Very accommodating and helpful found a unit straight away
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Found the whole experience fairly painless, easy to get in and out of the storage complex, and very useful having the large trolleys to move stuff. It's been generally quite when I have been there too.
Anonymous
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Amazing service from Bobby and Mandy thank you both

Amazing service from Bobby and Mandy quick and efficient and very professional
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love shurguard storage, flexible, friendly atmosphere , great space

Free and easy access to the unit, friendly staffs, the deal was good on the unit, the storage is clean and well maintained, the passages are wide to manouver the trolleys. The lighting is good
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Excellent service, and great introductory offers too. Really helpful in finding the right storage solution for my needs.
Anonymous
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Excellent perfect
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Super Speedy service

New booking quickly and efficiently processed. 10 minutes after arrival (having prebooked online) we were moving things to the room.
Anonymous
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Very clean, secure and brilliant help and service from John.
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City Airport Shurgard. Excellent customer service and very helpful staff.

Their service is always up to the mark. The staffs are very friendly and helpful.
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GREAT SERVICE. highly recommand it
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very helpful would recommend them
Anonymous
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Couldn't believe how easy it all was from start to finish. We found the staff to be incredibly helpful.
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good

Customer service is extremely satisfactory and desk staff are very friendly.
Anonymous
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Exceptional service

Dee booked me into my unit on this occassion and was pleasure to deal with. Have used shurgard before for my business, prices are very reasonable, security is impressive and facility is well maintained, what else could you ask for
Anonymous
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Friendly and straightforward.

Latoya from the Deptford branch was super-friendly and helpful. The whole process was very quick and straightforward. A well slick operation.
Anonymous
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Easy online booking and helpful staff

Online booking was easy. Follow-up phone call was helpful. Arrangements on the move-in day were very straightforward (once we had found the 'hidden' road to the store)
Anonymous
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Friendly helpful And patience.
Anonymous
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Brilliant quick and easy service to use

Very professional and smooth service and easy to use
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So easy

Great service, clean environment with trolleys and easy but secure access. Helpful staff.
Anonymous
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Easy and Friendly Staff
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Excellent definitely recommended

Excellent service. Staff always willing to help and answer questions. Good value for money. I would definitely recommend shurgard storage
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Easy to do, friendly and informative staff, who were more than happy to help if I didn’t understand anything. Covid secure.
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Great service

Dealt with Chris who was friendly and very efficient with helping me upgrade to a bigger storage unit. Paperwork and new unit was completed within an hour. Thank you for the great service
Anonymous
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Really helpful staff. Neat and clean storage facility. Good security measures in place.
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Shepherd

Excellent service from staff to how cleanliness
Anonymous
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Very helpful and professional

Very friendly, personal and stress-free service. They really check out what your needs are and are very supportive. I would highly recommend this self storage facility above others because of this.
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couldn't have been more helpful

friendly efficient service explained every detail clearly, unit excellent
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Very friendly staff, well trained. Made the experience a pleasure.
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very professional
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Very helpful recommended !!!
Anonymous
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Good customer service

Really helpful on arrival and explain everything well
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Extremely Satisfied

Efficient and effective
Anonymous
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They doing amazing job thanks to Shurgard
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Very good service
Anonymous
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Great company

Very informed and helpful staff. Would definitely recommend to others. I would use them again.
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The team at Herne Hill were very helpful
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Convenient storage

Shurgard offer an excellent storage service in Greenwich. Brilliant parking and long opening hours, with lots of lifts and new, clean units.
Anonymous
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I found the service from all staff be outstanding. they were very professional ad welcoming. I would recommend.
Anonymous
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Good service
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Excellent service, great location, amazing price
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Great location

Great security all round. Clean environment.
I jave one complaint.
NO WHERE TO PUT RUBBISH. NOT EVEN A WASTE BIN IN SITE.
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Satisfied customer

I am pleased with the staff at the Woolwich Branch, in particular Farid who attended to me. He was very courteous, helpful with details and professional. Will definitely recommend.
Anonymous
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Great facilities, clear pricing, no problems

Clear pricing. No fuss to set up and arrange storage. Poor performance of telephone payment line - kept cutting me off; online payment more effective and should probably be the default payment option. Otherwise, great facilities, clean and well-presented.
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customer service very good
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The customer service was excellent

Excellent customer services, Very helpful every step of the way.
Anonymous
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Very helpful - thanks!
Anonymous
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Excellent service. Very polite and very professional
Anonymous
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Well . It is very helpful when we booked ! The Who works there given us the opportunities to view a different sizes ,very organized. offering a good size of storages which we all happy with to view it easily .
Make it easy to find a space for parking the car.
Also happy with the promotion you have given us . It help a lot .
Thank you ,,
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Very helpful staff, good access and good value!
Anonymous
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Staff very helpful and polite
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Good friendly helpful staff, great deal on short stay, very pleased, thanks James Cox
Anonymous
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Excellent and friendly service, beyond and above.

This is the City Airport site, my wife and I were well looked after by Richard. He

explained all that we needed to do and also gave a tour of the site showing us the

different sized storage space.
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Excellent service and information provided by staff. Very helpful.
Anonymous
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Excellent location and customer service.

Excellent location and customer service.
Anonymous
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Very efficient and friendly service

Very efficient and friendly service
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Made me feel safe and welcomed. The Storage is very clean. All round great fit for me .
Anonymous
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Great service friendly staff and very helpful
Anonymous
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Highly recommend

First time i have used storage and verypleased to date. Dee in the office explained everything very clearly and showed me exactly how it all works. Security is very good. Not a 24 hr facility but 6am to 11pm should be enough for most, and security patrols take place after office hours which is reassuring
Anonymous
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Great customer services provided by Richard!
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Both Ashley and Tom were superb service reps. They were both so helpful!

Ashley and Tom went out of their way to accommodate my needs which were rather demanding. But they never hesitated to offer solutions nor ever got bothered.
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Very helpful professional staff

They were very professional, very clearly observed the social distancing rules, and the staff were very helpful, Liam in particular. The space was clean and easy to use the locking mechanism.
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Excellent customer service
Anonymous
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- Good welcome gestures
- Enough trolleys to move things to the store room.
- Good starting price for the storage which is good value for money.
- late night access hour which is good as well.
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Very good service
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Happy with the service so far!

Agnes at the Rush Green branch was helpful and knowledgeable, patient with showing me the different unit sizes and discussing various associated costs. Many thanks.
Anonymous
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I would recommend them, but difficult to say categorically due to lockdown.
Anonymous
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Stuff is extremely helpful and location is convenient. Access to lockers are easy.
But I had made a special request to have a locker at bottom row which was not met when booking was done.
Anonymous
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Lovely staff, rubbish lifts!

Elton was super helpful, made the check in process really quick.
The lifts are a nightmare and really slow. It's crazy for a place that size to have one lift serving upper floors which is where everyone needed to go. It doubled (at least) the amount of time it took to complete my removals.
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Very simple procedure , very good service and excellent customer service.
Anonymous
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Great location, modern and convenient

Excellent help from the store manager, clean modern unit, easy access. One star lost for taking a few days to reply my initial enquiry by email.
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After an initial misunderstanding with my booking things was soon resolved professionally face to face in my local branch with no issues since. Units and site are very clean with good secure build and lighting and there’s always a trolly available
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Highly recommended. Good rate!
Anonymous
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Slow check in, but good facilities once sorted!

I would recommend using this location for storage. Access etc is all straightforward and easy to sort out. The only issue I found was the 'checking in' stage. There was constantly a queue to do this and despite appointments being made, no one was really on time and all still required help. The process is very slow in store and maybe a recommendation should be put in place to check in on a DIFFERENT day to actually loading items into the storage unit or maybe a warning as to how long this process takes so people are able to better plan. It's also worth warning people that if their storage unit is on the level 5, only one of the lifts operates this area and therefore loading etc will all take longer. Just more information concerning the time it takes would be useful! Everything else is perfect, thank you!
Anonymous
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The process to open the account took a bit long but apart from that I am very glad with the storage. It seems safe, new, clean and I didn't see any signs of pests!
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Fast service for arranging a Self Storage when needed. Providing an information about the company and the insurance provide.
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Local for me

Fast service
Anonymous
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Not being transparent with clients

You claimed to have £1 promotional sales and yet by the time i signed up the contract all hidden charges summing up to almost 50 pounds kept popping.
I am only givibg 3 stars because I am very well convinced that your set ice has the highest of security system in place.
Sophie Klem
Hello, sorry to read there was some confusion in regards to your first-month charge. The £1 special offer applies to the monthly rent of your storage unit. The only extra costs you may need to pay are a one-off administration fee and a unique sealed lock to your storage unit to guarantee no one else can access your belongings. Although our facilities are fully insured, you still need to get an insurance to cover your stored items. Our rental prices cant include this because the cost depends on the value of your goods. You can find all the information on pricing on https://www.shurgard.co.uk/self-storage/why-shurgard/self-storage-prices. We are confident that the overall cost of your storage at Shurgard offers great value in the market and thank you for storing with us. 11/12/2020 10:00:14 AM
Anonymous
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Not a great experience

Wasn’t allowed into the office because of COVID so had to stand in the car park filling in forms. Wasn’t allowed to see the unit first and would probably have gone for the next size if I had. Took around 15 mins to get the email through so I could pay. No ID asked for.
Marie-Christine U
Hi. We are very sorry to hear you didn't have a positive experience at Shurgard. The health and safety of our customers and staff members are our top priority and we are closely following and monitoring the guidance from the authorities. We remain at your disposal for any questions you may have. 11/10/2020 1:24:13 PM
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I booked a storage unit online, and was given a quote and asked to attend the site on the day by the staff member to sign a contract and set up payment. However when arrived on the day as asked, staff stated that they could not find my booking and that even though I had booked the unit, having shown them the email of the booking and quote. The staff member stated they could no longer give me the quoted price and stated it would be at least £60 extra a month
Sophie Klem
Hello, thank you for taking the time to give us your feedback. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly. 10/26/2020 9:11:01 AM
Anonymous
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Hidden fees and water leaks in the facility made for a poor impression

There are a lot of hidden fees (15 pounds for a lock, 3 pounds per week for mandatory insurance, etc), which is really not appreciated.
The facility is dirty and there are numerous water leaks - it rains inside...
Other than that it is convenient.
Marie-Christine U
Hello, we are sorry to read you couldn't find the information you needed on our website. Unlike many other storage providers, all available units and prices are shown online, including our special offers.
The only extra costs new customers may need to pay are a one-off administration fee and a unique sealed lock to your storage unit to guarantee no one else can access your belongings. Although all our facilities are fully insured, you still need to get an insurance to cover your stored items. Our rental prices can’t include insurance because the cost depends on the value of your goods. You can find all the information on pricing on https://www.shurgard.co.uk/self-storage/why-shurgard/self-storage-prices. We believe the overall cost of your storage at Shurgard offers great value in the market and thank you for storing with us. 11/5/2020 9:11:26 AM
Anonymous
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i WAS SUPPOSED TO PAY 1£ + PAD LOCK + ADMIN FEE+ INSURANCEA AND i END UP PAY MORE . After reading my contract I realise that she sell me thing I DIDN'T REALLY NEED. Becareful when you sign your contract .
Sophie Klem
Hello, sorry to read there was some confusion in regards to your first-month charge. The £1 special offer applies to the monthly rent of your storage unit. The only extra costs you may need to pay are a one-off administration fee and a unique sealed lock to your storage unit to guarantee no one else can access your belongings. Although our facilities are fully insured, you still need to get an insurance to cover your stored items. Our rental prices cant include this because the cost depends on the value of your goods. You can find all the information on pricing on https://www.shurgard.co.uk/self-storage/why-shurgard/self-storage-prices. We are confident that the overall cost of your storage at Shurgard offers great value in the market and thank you for storing with us. 11/2/2020 9:11:19 AM
I do understand that , but could you explain me how somebody pay 160 sq ft at woolwich with the same deal for £60 and I PAID FOR NON STANDARD 50 sq ft I PAID £86.30 11/2/2020 2:17:52 PM
Anonymous
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Sack Greenwich Staff

Staff unprofessional, they hang up the phone during customer service enquiries for existing customers.
Sophie Klem
Hello. We know that using storage often comes at times of change in peoples lives. Our staff are sensitive to this and try to give each customer a positive storage experience. We are sorry to read you did not feel appreciated and will share your feedback with our store team. 11/18/2020 11:00:51 AM
Anonymous
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Most disappointed with the service

I am pretty disappointed with their service and I regret that I did not revised my decision before agreeing to sign the contract with them. On the day when I arrived to store my belongings, there was only one person there. No sign of the contract. It took a very long time until all formalities were completed and I had to pay extra the driver as he had to wait for me.

Anyhow, what's done it's done. But please, do take into consideration other options when looking to store your belongings.
Sophie Klem
Hello, we are sorry to read you had to wait in the store and could not be helped immediately. At Shurgard we try to give our customers the necessary information and practical advice, which may sometimes take a while. We apologise for the inconvenience and hope you're having a positive storage experience. 11/18/2020 11:02:59 AM
Anonymous
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Rude customer Services

I experienced the worst customer services from this company whereby one of their team members hung up the telephone call as he couldn't answer my questions. He did not know how to deal with what i was asking and was very rude in his manner. I hope that they monitor phone calls and will look to improve this as this person either was very inexperienced or clearly requires further training before being allowed to do any customer facing jobs. This experience has left me with a sour taste in my mouth and i will not be a returning customer.
Sophie Klem
Hello, and thank you for taking the time to give us your feedback. We will make sure to pass them on to our team. If there is anything we can do, send us your customer number to info@shurgard.co.uk. Our team remains at your disposal for any additional questions you may have. 11/16/2020 9:01:07 AM
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I'm not happy with there service because they put my items in the bin without notice and I've lost some my belongings.
* Promotion conditions.
Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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