Customer reviews on self-storage at Shurgard | Shurgard
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See what customers say about Shurgard

Our customers give us great reviews about our units, our prices and our customer service. We’re a Feefo Platinum Trusted Merchant – only awarded to companies who receive more than 95% positive customer reviews in 3 years in a row.

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CUSTOMER REVIEWS

Date
Rating
Feedback
Anonymous
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Excellent service friendly and professional advice.

Excellent service friendly and professional advice.
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Daniel was very helpful, and informative. A vast improvement over the last previous experience.
Anonymous
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Excellent

Agnes is very good staff for Shurgard Romford and very helpful.
Storage place is clean and pleasant.
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Very friendly and efficient service, good parking & easy access to storage.

All prices and storage options displayed on website without the need for quotes, easy to reserve and flexible rentals.
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excellent service and staff.
Anonymous
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I recommend to anybody

Second time I’m using their facilities, quite clean, easy access.
Anonymous
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Very straightforward process

Very positive experience! Everyone at the facility was very helpful, and the process was very straightforward.
Anonymous
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Smooth, clean and super helpful

The staff has been so kind, attentive and helpful from the very first contact. Check-in went super smoothly and I found my way to my storage unit super easy. It was very clean, neat and easy to move in to. Highly recommend it!
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Everyone that I have dealt with have been very helpful.
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Fantastic

Fantastic experience
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This is the 2nd time of returning I wouldn't go anywhere else, great prices to suit your needs, units also to fit your needs, staff are good to trustworthy and very througher, knowledgeable to, always give you best deal give them a call Shurgurd at the Romford Branch, I would totally recommend them.
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Kia was excellent.
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Overall it’s been a breeze

Customer service from Ahmed was 5* thank you for making me feel at ease and helping me every step of the way.
Anonymous
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Amazing service!

Love Benil! Best person I spoke to after calling 20 different storage unit companies!
Anonymous
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Shurguard Hanworth

Good competitive storage charges and very helpful professional staff at Hanworth.
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Great customer service

Great customer service. Easy to use.
Anonymous
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Excellent service and very knowledgeable
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Very well organised
Anonymous
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Very professional and helpful.

Very professional and helpful.
Anonymous
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They staff was clear and patient, explaining in detail all that was required and showing me how to operate, access and secure my unit.
Anonymous
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Excellent service, thank you!

Service received from Will was excellent, he was very kind and helpful. I appreciate all the explanation and advice, especially when it is my first ever storage rental. Thank you.
Anonymous
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Very friendly .Very helpful good attention to detail
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very good

they give you 1 months free and it's very good security
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The staff is so great.everything was good.I will recommend it to my friends.
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your staff are very professional at their job and the unit was very clean and accessible at all times i will recommend my friends and family anytime and the prices are reasonable compare to other storage units.
Anonymous
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Great staff and easy to use

Fantastic staff at the Forest Hill Shurgard, really helpful with getting me moved in and explaining everything. Would definitely recommend!
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Very efficient service
Anonymous
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Polite and friendly staff with a simple process to store your items.

Polite and friendly staff who showed me a couple of storage sizes and once I decided on the size of storage, booked me in and explained the next steps. The move was simple and easy and the size was just perfect for my storage needs.
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Quick and easy process!

Really nice guys at the actual unit reception, the process was fast and easy and also the lady I spoke to on the phone to make my initial enquiry was lovely. Really happy with the unit, it's super fresh and clean.
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Excellent.

Professional, helpful, friendly and efficient. What more would you want (other than being free of course!).
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Seamless storage and superior service

Richard couldn't be more helpful; explained everything and walked me through the entire process. Excellent service.
Anonymous
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Nice and Easy

Very good customer service, everything was explained well and clearly. Very helpful staff.
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Very helpful and friendly staff.
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Amazing

The service from the guys on the desk was amazing. One was a new starter. Both very friendly and all information advised to me very simple and easy to understand
Anonymous
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Communicate well,management services,good environment but needs to increase the opportunity of accessing into the shurgard environment and storage to 12am please.
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Simple set up, helpful staff

Simon was great and really helpful in getting me set up.
Anonymous
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Great service at City Airport, the guys are really professional
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Fantastic service from DEE absolutely can’t fault her service to me
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Great staff

Bobby was excellent. Very helpful, friendly and professional.
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Although I lost all my personal and memorial belongings at the fire in Pery Way , Shurguard is very practical and the one in Greenwich is very clean and new
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Easy to use

Very helpful staff. Easy to access.
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Good value

Very easy to get set up because the staff are terrific...efficient and thorough. Follow up is good. So far so good...
Anonymous
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I would recommend SHURGARD to everyone who needed self storage so safe

Staff are so helpful and SHURGARD Self -Storage is so safe
Anonymous
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Helpful and Friendly Staff

The representative was extremely helpful and made an already stressful move much easier.
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Helpful staff, clean building.
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The staff are great and customer service is the best

The staff are great and customer service is the best
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Great service..Mandy especially helpful and informative..smooth and easy experience familiarizing myself with how it all works
Anonymous
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Great storage space

Friendly, super helpful and very efficient with paperwork. Storage space is easy to access and in general makes it hustle free experience.
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yes Mr Boris was very good at setting up my Lock Up in ShureGuard, thx very much, Real Professional Guy, Bless.
Anonymous
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Service is good
Anonymous
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Friendly, helpful advice and service from safe. Clean, easy to use and access.
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Super helpful, professional, and quick!
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Very happy with Shurgard and highly recommend it.

Very helpful and friendly staff; clean building and great security.
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Excellent service

Very professional and friendly service by the guys in hayes. It was very easy to register and than load
Thanks guys
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Michael was an amazing employer
Anonymous
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Good, dry and clean storage, staff friendly and helpful also
Anonymous
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The members of staff are very kind and helpful.
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Excellent service

Shurgard City Airport has a fantastic team and customer service
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Wokingham branch extremely efficient and helpful

Lana at the Wokingham branch was very helpful and answered my emailed questions promptly. When I went into the shop to purchase some boxes she was friendly and helpful. Many thanks.
Anonymous
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Needed a shortage unit urgently Shan was very helpful excellent customer services
Anonymous
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Happy with place

Good job happy with this place
Anonymous
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Very good customer service t

Very good customer service and the reception guys are very helpful and very friendly I’m really happy since I’m joined this storage
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Top central location, clean & easy access, user friendly & excellent staff!

I have used your facility in Reading several times over the years and I have to say that the current in store "team" (Adrian & Shane) are as good if not the best representatives I have had the pleasure dealing with. they are very polite & efficient in their roles & are a credit to themselves and to your company. I continue to be spoilt for choice as regards the amount of other storage companies/facilities there are in Reading and although shurgard isn't the most economical option I prefer to pay that extra premium as i'm made to feel that my custom is valued and that to me goes along way in these very difficult times. thank you gentlemen!
Best wishes & Regards C.Garcia
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VERY VERY GOOD STAFF THANKS

VERY VERY GOOD STAFF THANKS
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I have been using shugard for a week now
I must say they have great facilities and staff are very helpful 😀
Prices are reasonable and only £1 for the first month for new customers when you join
The room size was perfect and spacious
And perfect location for me as it's around the corner from home
Plenty of parking spaces available!
Keep up the great customer service skills!😀

Thank you

Mariha
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Very professional and helpful service. Social distancing fully observed

Recommended. Very clear and helpful service and advise
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Very simple process and friendly team
Anonymous
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So easy to storage stuff and the place is accesibke

Excellent,perfect
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I have a wonderful customer experience while I was there.
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Great customer service!
Anonymous
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The service I received from Chad was excellent - he took the time to help me work out how I could use the space most effectively and showed me another size option in case I needed more space. Everything was explained really clearly around getting access to the site and my unit.
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Fantastic service. Boris and Matt were very helpful. I would definitely recommend that place .
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Awesome service and prices
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CUSTOMER SERVICES SATISFACTORY AND GOOD CONDUCT
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The young lady was respectful and friendly in these troubled times her sepi

My review says it all our young lady who was more than helpful her efficiency and knowledge of her service was brilliant her respect towards us made us feel special and unique her knowledge of Covid 19 +the protection the store was well equipped to deal with any emergency well done to her and the team the store gets a 1 for hygiene
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Very helpful staff and smooth storage move in experience

Staff were very helpful both when calling to clarify something about the storage arrangements before booking storage and when it came to moving my belongings in. The move in process once arriving at the storage site was also very straightforward and not stressful. The first month offer for new users is very good value so is well priced since I'm using it for just a month.
Anonymous
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Couldn’t ask for anything better

Customer service is top of the range
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Really helpful and clean
Anonymous
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Lovely very helpful staff

Lovely very helpful staff at Sureguard in Deptford. Very polite, nothing’s too much trouble, happy to explain. Also a very good deal on the first month’s rent!! Highly recommended
Anonymous
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Easy and simple to use.
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Great staff

Seema was very helpful and attentive and the facility is very clean and well organised.
Anonymous
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Excellent

Excellent service - very helpful
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Excellent and efficient services provided Staff in you Hayes Branch
Anonymous
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Very secure, clean and price competitive storage place.

Very secure, clean and price competitive storage place. Friendly staff and a relatively easy on boarding process. All prices include VAT so it’s good for transparency. The refund and notice process could be improved to make it more flexible for customers.
Anonymous
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Good service and safety
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Very Good service. Easy to manage and access
However at busy periods you would benefit from having more staff on as customers are having to wait too long
Anonymous
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Service was great

Yes will recommend to all friends
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Clearly explained the whole slightly complicated storage process
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Customer's service is good.

Good telephone customer's service .
Storage deals were also Great.
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I HAD PRIVATE INSURANCE ..IT WAS UNABLE TO SHOW THE DETAIL ON MY PHONE APART FROM THE NUMBER


I WAS OBLIGED TO BUY FROM YOURSELVES

I HAVE IT ON MY LAPTOP NOW
Sophie K
Hello, thank you for taking the time to give us your feedback. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly. 9/2/2020 8:05:58 AM
Eric Elias
Thanks for the quick reply

I changed feedback from bad to good but would appreciate an email address so I can send proof of insurance and have your fee refunded 9/2/2020 2:09:58 PM
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Good Service
Anonymous
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Great réception and very helpful staff
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Very pleasant staff and the Unit was as expected and clean.
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The receptionist was very friendly and helpful. However, the number and sizes of trolley available is a problem resulting in a number of trips and in addition to that the one lift was not working.
Sophie Klem
Hello, thank you for taking the time to give us your feedback. We have trolleys at the disposal of our customers to make loading and unloading as easy as possible, but during peak moving times there can be more demand than available trolleys. We apologise for any inconvenience this may have caused & will review the number of trolleys at your location. 9/30/2020 3:19:09 PM
Anonymous
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Improve your customer service
Marie-Christine U
Hello, we are sorry to hear you didn't have a positive experience at Shurgard as many customers find our staff to be helpful and professional. We will make sure to pass your feedback on to the team. We hope you're having a positive storage experience at Shurgard. 9/10/2020 10:02:31 AM
Anonymous
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Less worth than the others.

Good staff, good facility, initial price offered is a second cousin, twice removed to the price you actually end up paying.
Sophie K
Hello, we are sorry to read you did not receive all the information on pricing you needed. Our on-site managers are available during office hours to answer any questions on storage and pricing. Unlike many other storage providers, all available units and prices are shown online, including our special offers.
The only extra costs new customers need to pay are a one-off administration fee and a unique sealed lock to your storage unit to guarantee no one else can access your belongings. Although all our facilities are fully insured, you still need to get an insurance to cover your stored items. Our rental prices cant include this because the cost depends on the value of your goods. You can find all the information on pricing on https://www.shurgard.co.uk/self-storage/why-shurgard/self-storage-prices. We are confident that the overall cost of your storage at Shurgard offers great value in the market and thank you for storing with us. 9/16/2020 9:17:06 AM
Anonymous
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Try to avoid this (self storage harrow ) else you will be trapped

Service was below level, I hade hired Shurgard units in past that’s why I decided to go there first but i got surprised by staff and service they provided. Will never recommend this storage to anyone
Anonymous
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Will never use again. Incompetent

Don't understand the meaning of data protection or how to read an email.
Sophie K
Hello, thank you for taking the time to evaluate us. In order to help us improve our services in the future, could you contact us by phone to explain the reason for your dissatisfaction in further detail? We remain at your disposal. 9/9/2020 7:20:31 AM
Anonymous
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Totally unhappy with your customer service at Alperton branch in London. Most unprofessional & unhelpful. Problems are not resolved, staff clinging to their chairs, not bothered about helping customers, and not motivating them to stay with Shurgard. Total put off.
Sophie K
Hello, thank you for taking the time to give us your feedback. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly. 8/28/2020 2:28:28 PM
Anonymous
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Poor!

I was not impressed with Shurgard Storage. After I had paid to use my unit, both lifts were broken and there was no one to contact as I went to visit after office hours (you can access your storage 6am to 11pm). The next morning, they told me the lifts were working again, to get there and they was not... was also told I would get a discount from the manager, which has not been received!!!
Sophie K
Hello, thank you for taking the time to give us your feedback. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly. 8/28/2020 2:18:14 PM
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Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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