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I’ve extended my rental period twice at the last minute

When pensioner Jennifer Gibson had her home overhauled, she put all of its contents in storage. Here is what Jennifer says about using a Shurgard storage unit:

“I bought a wreck of house and I’m having work done in every room in some way or another, so nothing could stay there while my builders have been creating my ‘forever home’.

“I’ve been staying with relatives and friends but I needed somewhere to store all the furniture from my house while the work was going on.

“I’m a pensioner and on my own. The team at Shurgard’s Chingford store clocked that when they first met me and have really looked after me. They got me a unit directly opposite the lift on the second floor, which made things easy for my removal men. I’m paying for 50 cubic feet but because it’s non-standard in shape, I’ve got extra space for free.

“And they’ve been very good about shifting the dates as to how long I can have the unit. There’s been a couple of times when I thought I was moving my furniture back into my home. But at the last minute that didn’t happen because the builders had more to do.

“But it’s been no problem at all. They have just extended the rental period. Right from the start, they said: ‘Don’t worry if the dates change and things work out differently.’ I came away unworried, having gone in there a bit anxious. It’s stressful enough when you’ve got the builders in.

I had no idea the service was going to be so good. I only went with Shurgard because they were unbeatable on price with the first month for £1(*) offer.

“I’ve been back to the unit a couple of times because I’ve bought a few bits for my new home and thought where am I going to store them? Whenever I’ve walked in the staff have greeted me by name. That’s so professional and yet friendly. I do rate them.”

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