Customer reviews | Shurgard
✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
FOR EVERY MOVE IN LIFE
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Shurgard's customer reviews

CUSTOMER REVIEWS

Date
Rating
Feedback
Anonymous
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Excellent set up - will be my go to storage

super organsed. Helpful staff. Secure facilities.
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Thanks Shurgard and Semira you are an asset to this company

This is a very stressful time of my life I have a 20 year son doing his last year at Birmingham uni a diva daughter and I am moving into a flat which I am waiting to go through so you can imagine but 50 to 60 % of you’re customers are properly going through similar or something like or they just love Shurgard lol thanks to you’re one of you’re lovely staff Semira always smiling running up and down and helping customers and me I work for Range Rover and when I first started I was frightened rearranging cars and making sure there above first class standards for a range of customers foot ballers actors and so on so just to see SEMIRA smiling face is a big relief for a man coming up to his 50,s with a lot to sort out in my day to day duties for any one that has a 20 year old son and a 15 year old daughter will know the trials and tribulations I go through
Thanks again Semira hopefully you will be area manager some day .
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Perfeckt,.
Anonymous
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Convenient opening hours and reasonably priced.

Friendly staff, continent hours and reasonably priced. First month discount is a bonus.
Anonymous
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Very good services
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I still use the storage on some occassions

Security concerns. I have been informed that there has been some recent break inn at the Edgware branch.
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Quck & Easy

Rental process went well
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They explains very clear the contract and the use of the keys, gate, etc.
They are really friendly and nice.
Anonymous
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Alles super friendly staff, clean facilities and great location!

Alles super friendly staff, clean facilities and great location!
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It was quick and easy to reserve online and a member of staff called me back swiftly to check it was the right size, explain what it covered, what I needed to do and the process for coming in.
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excellent service

clean store- very organised and professional staff.
very good service. easy and smooth procedures.
Thank you
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It was very easy and I got the right sized storage for my needs.
Anonymous
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The storage meets my needs and accessible, affordable and local
Anonymous
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Very helpful staff, very reasonable rates, easy access.
Anonymous
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Great service, thank you!

Everything was very straightforward and the staff were really pleasant and helpful to deal with. Thank you!
Anonymous
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Good service

Very good service.
However, it doesn’t seem to make sense why access is cut off at 6:00 on a Sunday, whereas it could easily stay open til regular hours just like the rest of the week as office closes earlier regardless
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If you need storage for anything you have come to the right place Shurgard

Staff friendly helpful and services with a smile.
Storage space, clean tidy. Security good.
Anonymous
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Emmanuel from Gypsy Corner was most helpful and friendly. Made sure we had all the relevant information regards self-storage. Happy to recommend.
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Very easy and very secure.
Anonymous
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Amazing, helpful and kind service

Sam was very helpful and helped me individual for best experience and to get everything ready in order to move in smoothly!
Thank you Sam!
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Very friendly and attentive service

Had been recommended Shurgard from the piano removal service we used. Found them to be friendly and attentive to our needs. Was talked calmly through the options. Did not feel pressurised at the point of enquiry. Whole experience was calm, professional, friendly and reassuring - especially during the uncertain times it took place in. Very pleased I went with them.
Anonymous
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Superb staff - ring up or pop in for help and they will go above and beyond

Was so impressed with the continued help and guidance I received from Shane in particular - the team at Reading really do everything they can to help get you the best deal, and make the whole process as smooth and easy as possible
Anonymous
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Amazing Service

Brilliant Service from Sam. Easy and Effortless visit the Edgware Branch and cannot fault anything. Thanks guys! As always Amazing.
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Great Customer service skills

The Team were good and professional...they were also very helpful and patient with me,was happy with their services from phone call when I was asking for info etc they have great customer service skills
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Very convenient. Good price.
Anonymous
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Super Good

Everything was easy to arrange, and staff was so helpful and friendly.
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Good service
Anonymous
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Very good . Great customer service.

Very good . Elliot at LCY was excellent.
Anonymous
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Local storage near to where I live, with right size & right price

Fast efficient service and able to move my stiff n on same day.
Anonymous
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Patient, “going the extra mile” with customer service. Highly recommend.

Patient, making good suggestions, “going the extra mile” with customer service. Warm welcome and smiles each time I pop in.
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La Toya was very helpful in assisting me with the logistics of how the place works.
Anonymous
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Supportive staff

Clear guidelines provided in writing and from staff.
Staff very helpful in explaining the process and helping every aspect of the process
Anonymous
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Very helpful.

Very friendly and efficient customer service.
Anonymous
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Great service!

Really quick and easy process from receiving the quote to moving in. Friendly, helpful and professional staff. Emmanuel was particularly helpful.
Anonymous
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Helpful staff. Secure yet easy access
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great experience
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Helpful staff.

Easy to use website, Staff at site very helpful and efficient. Quick to deal with requests.
Anonymous
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The storage was clean and well maintained! Had a great experience.
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Great service and value for money

Really helpful staff. Good vibe and experience
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Very friendly and helpful
Anonymous
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Helpful and friendly staff
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Nice and easy, sage and secure. no hassle and no queues!

Arranging storage was easy .I was shown the size of storage space i wanted to see if suitable. Price competitive.
Anonymous
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Professional and helpful
Anonymous
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Amazing customer service.
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I was impressed with the facilities, certainly an upgrade from my previous storage provider.
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Excellent customer service from Chad.

The guy that served us was a lovely chap. The facility was clean and of a good size.
Anonymous
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Great customer service

Extremely helpful and great customer service. Everything was explained very carefully and they ensured that I had understood.
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Good service - no complaints

Helpful staff at the Kennington branch who were able to offer a price immediately and inform me of the logistics. Moving is not always a pleasant experience but it's been good so far.....
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All the staff is extremely professional and helpful and this is my second t

All very helpfull and frofessionzl
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Met all expectations

A very efficient booking service and everything was just as expected when I arrived to first use the storage.
Anonymous
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very easy and simple to solve my request.
I really appreciated

Thanks
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Excellent service!

Excellent, helpful and prompt service at the desk. Had a unit in less than 10 mins, including completion of all the paperwork.

Only one query, just a query, not a service issue: why is insurance compulsory? My items largely a pile of old memorabilia, massive sentimental value but almost zero financial value and if it were to be destroyed in a fire or otherwise (nobody would steal it!) then my maximum claim would be about £10 for a couple of reams of paper!

Added to which, compared to your really good rates on storage, it is hideously expensive at £26 p.m. for £2k cover.

An opt out on the insurance might be a great addition to an otherwise excellent service. Unless of course, the 'cash' and the 'cow' are too difficult to separate!!
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Yes - will recommend them.
Easy to deal with and a good location.
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Simple to use service and great staff in Woolwich..
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Excellent and easy experience

Very helpful chap at check-in desk
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Amazing service at the Putney branch

Lee was very helpful on the phone to set up a new account. Truly a professional who knew what he was talking about. Upon arrival, Steve was accommodating and informative. I'd highly recommend the Putney branch for storage.
Anonymous
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The duty manager was very helpful and got everything in order for me for when I arrived
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Very good customer service

Very good customer, it was well explained,simple and easy procedure.
Anonymous
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I will definitely recommend Shurgard to all my friends. Everything is organised in such order, that you do not have to worry and remember tons of additional information. Great customer service! The storage is easily accessible and convenient to use.
Anonymous
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Welcoming.

Friendly service and they answered with respect all of my silly questions.
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No

Perfect service
Anonymous
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Chris and Vishal in Harrow Shurgard are fantastic and are very respectful in dealing with customer. I love Harrow Shugard
Anonymous
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Very helpful staff and very efficient in guiding us through the process
Anonymous
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Chris, the Manager, is just superb to deal with..

Chris, the manager, is excellent and has made the process for signing up so smooth. He had everything ready to go and took all the stress out of the process. Superb.
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Good service friendly maner
Anonymous
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Very helpful lady at reception
Anonymous
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Great service.

Excellent service, very helpful man.
Anonymous
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Was ok an very fast and the people from there was very kind special Mikael
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A highly recommended storage company 🌟🌟🌟🌟🌟

I have only good things to say about Darren and his team at South Croydon. He is always happy to help me sand goes out of his way to do so. Professional, kind and cheerful...a winning combination in my book! I would not hesitate in recommending Shurgard.
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everything very well explained.
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Professional and kind staff

Really great service
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The services today were excellent

The services were excellent today
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Really nice service and the storage was perfect for leave save my stuff
Anonymous
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Excellent experience

Helpful staff. Organised storage v quickly.v clean premises
Anonymous
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Friendly, helpful and professional service. Thank you.

No question unanswered!
Anonymous
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Excellent service to date.
Anonymous
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Great experience with Shurgard

Awesome price, super friendly staff and an overall easy experience - couldn't recommend more!
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Warm friendly staff. Very pleased. Pricing is a little complicated with unnecessary, mandatory extras they could just bake into one monthly fee but apparently all storage places are the same. Once you take time break it down its fine. Thanks
Anonymous
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Really greatcustomer service.

They were very helpful and the customer services best received in a long time from such a company.
Anonymous
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excellent service

very nice and polite man that set up the storage for me , very informative
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very good all round

I use your storage in Alperton also. I've found it suitable for my needs. The staff are helpful and polite.
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Great experience !

Really easy to rent process and great facilities!
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Very good customer service, and the staff that helped me wit trolley deserve a high level. She should get the award of employee of the month.
Anonymous
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Easy to access and use
Anonymous
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Experience staff they how to communicate with the customers. Storage is very clear and reachable. And easy access. Thanks
Anonymous
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Great service

Great service from the team
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Recommended

Clean and new. Staff very helpful
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Good location easy to access and very clean

Reception was very helpful and Gregory was very supportive.
He arranged the booking very smoothly.
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Very helpful

Easy to use and find storage unit, left feeling like my belongings were safe. The only problem was my unit was locked on arrival so I would suggest seeing someone at the front desk before finding your unit if you booked online/over the phone like me! Otherwise amazingly friendly and helpful staff, highly recommend.
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nice guyserving at the counter
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See above

The receptionist was quite abrupt and school-teacherly. I realise you might get a few people doing removals who might be a bit slip-shod but as a new customer I found her unnecessarily unfriendly and not particularly helpful.
Sophie K
Hello, we are sorry to hear you didn't have a positive experience at Shurgard as many customers find our staff to be helpful and professional. We will make sure to pass your feedback on to the team. We hope you're having a positive storage experience at Shurgard. 7/29/2020 10:33:11 AM
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Front desk customer service could be more friendlier.
Sophie K
Hello, we are sorry to hear you didn't have a positive experience at Shurgard as many customers find our staff to be helpful and professional. We will make sure to pass your feedback on to the team. We hope you're having a positive storage experience at Shurgard. 7/29/2020 10:32:24 AM
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I needed a unit on the ground floor so I can park and load and on load
Sophie K
Hello, thank you for taking the time to evaluate us. In order to help us improve our services in the future, could you contact us by phone to explain the reason for your dissatisfaction in further detail? We remain at your disposal. 7/23/2020 7:28:25 AM
Anonymous
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More effort than necessary

It should be made clearer that insurance is mandatory. Secondly that the purchase of a lock is mandatory. Bit like the airlines it looks good until all the Mandatory add-ons are added on!!
Sophie K
Hello, we are sorry to read you did notfeel thatall the information on pricing was clear. Our on-site managers are available during office hours to answer any questions on storage and pricing. Unlike many other storage providers, all available units and prices are shown online, including our special offers.
The only extra costs new customers need to pay are a one-off administration fee and a unique sealed lock to your storage unit to guarantee no one else can access your belongings. Although all our facilities are fully insured, you still need to get an insurance to cover your stored items. Our rental prices cant include this because the cost depends on the value of your goods. You can find all the information on pricing on https://www.shurgard.co.uk/self-storage/why-shurgard/self-storage-prices. We are confident that the overall cost of your storage at Shurgard offers great value in the market and thank you for storing with us. 7/1/2020 9:57:17 AM
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nice one

Very good storage
Marie-Christine U
Hello, thank you for taking the time to give us your feedback. You have given us 2 stars which makes it seem like you are not completely satisfied. In order to help us improve our services in the future, could you contact us by phone to explain why you are not completely satisfied? We remain at your disposal. 8/6/2020 8:05:16 AM
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Don’t bring your own lock

£1* for your first month is basically impossible. I bought my own lock for £3 but you need to uses their ‘barrel lock’ for £14.99. Then there’s the mandatory insurance for £12 for a metal box with 24hr cctv - patently ‘money for old rope’ - so first month is £28 probably plus VAT, I can’t remember.
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They lure you in by not advertising hidden costs

I honestly believe that their prices are too high for what you get. Why do they charge people 15£ for a lock that you have to BUY? its not like you're going to reuse it again. The fact that they show prices ex vat, is also very misleading. I went there with a price in my head, first months rent was supposed to be free but I paid nearly 100£ for 2 weeks rent/insurance/lock/setup fees. If I had anything closer would have definitely not gone to them.
Sophie K
Hello, we are sorry to read you did not receive all the information on pricing you needed. Our on-site managers are available during office hours to answer any questions on storage and pricing. Unlike many other storage providers, all available units and prices are shown online, including our special offers.
The only extra costs new customers need to pay are a one-off administration fee and a unique sealed lock to your storage unit to guarantee no one else can access your belongings. Although all our facilities are fully insured, you still need to get an insurance to cover your stored items. Our rental prices cant include this because the cost depends on the value of your goods. You can find all the information on pricing on https://www.shurgard.co.uk/self-storage/why-shurgard/self-storage-prices. We are confident that the overall cost of your storage at Shurgard offers great value in the market and thank you for storing with us.
7/23/2020 7:27:51 AM
Anonymous
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Each phonecall loses you a star

I took of a star for every unnecessary call asking me to review. Other than that service was fine.
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The lift did not work
Marie-Christine U
Hello, we're sorry to read you've had difficulties with the lift and apologise for any inconvenience this may have caused. We take pride in looking after our facilities to make your move stress-free. We will share your feedback with our store & facility management team so this can be fixed. Thank you for sharing your comments. 8/5/2020 8:37:34 AM
Anonymous
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Steer well away from Shurgard - they pressurised payment then didn’t refund

I signed up hoping to store same day - after making payment over phone being told it would be possible to store same day I was told by the store it wasn’t possible. A customer service agent became aggressive with me for no apparent reason. Then I read about the terrible burglaries from Shurgard units. Despite Shurgard taking my money and my not using ANY of its services it has made it very difficult to get a refund. I would avoid like the plague.
Marie-Christine U
Thank you for taking the time to review your storage experience at Shurgard. We are sorry to hear that there has been problem and apologise for the inconvenience that was caused. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly. 7/14/2020 8:18:31 AM
* Promotion conditions.
Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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