BEST PRICE. BEST SERVICE.
Call free 0800 368 0420  
Menu Menu close

Shurgard's customer reviews

Customer reviews

Feefo rating
  • true
  • true
  • true
  • true
  • true
75
383 reviews
  • true
  • true
  • true
  • true
  • false
18
95 reviews
  • true
  • true
  • true
  • false
  • false
0
1 review
  • true
  • true
  • false
  • false
  • false
2
11 reviews
  • true
  • false
  • false
  • false
  • false
3
19 reviews
Date
Rating
Feedback
  • true
  • true
  • true
  • true
  • false
Excellent
  • true
  • true
  • true
  • true
  • false
I wasn't particularly happy with the female staff who was on duty. I found her rather abrupt and patronising. She said she could only show me one storage and it was the worst. I refused it. She reluctantly showed me another which l accepted. I told her l would be moving in my stuff that night. She asked if l had my old key and l said yes
  • true
  • true
  • true
  • true
  • true
Helpful staff, well explained,
  • true
  • true
  • true
  • true
  • true
The gentleman who showed me around the building was very courteous and informative. The service so far has been exemplary
  • true
  • true
  • true
  • true
  • true
Helpful staff, very good facility, easy to use and secure.
  • true
  • true
  • true
  • true
  • true
Very good service, clear answers and ideal for my needs!
  • true
  • true
  • true
  • true
  • true
Extremely helpful, efficient, were willing to show us what our proposed storage looked like, walked us around the property, advised us on our best options for what we wanted.
  • true
  • true
  • true
  • true
  • true
Brilliant service... Silvado at the Putney branch is the most helpful person I've met!
  • true
  • true
  • true
  • true
  • true
Excellent service, good access and very secure. I am impressed. Discovered today though that the toilet door doesn't lock
  • true
  • true
  • false
  • false
  • false
Booking was excellent. However when it came to collecting the code, it wouldn't work for the first day or so, wasting much of our time that we had available to move our stuff. We spent a lot of time waiting for the representative to open the office and get us temporary codes.
  • true
  • true
  • true
  • true
  • true
Great customer service
  • true
  • true
  • true
  • true
  • false
Great service to set up my storage requirements. My criticism would be that there are not enough trolleys (only 6-7) for such a big storage facility.
  • true
  • false
  • false
  • false
  • false
Have problems with the access on many occasions a big let down for my business and no compensation granted.
  • true
  • true
  • true
  • true
  • true
Really friendly, helpful staff. Made the whole experience very straight forward and simple.
  • true
  • true
  • true
  • true
  • true
Hi, The staff were very friendly and helpful, allowed me time to look at different units and make up my mind which one was best for my needs.
  • true
  • true
  • false
  • false
  • false
BECAUSE I WAS NOT INFORMED THAT YOU ARE NO LONGER 24HRS SERVICE
  • true
  • true
  • true
  • true
  • true
The shurgard self storage have very nice and hopefully customer service
  • true
  • true
  • true
  • true
  • true
Excellent service and a zesty interaction. Your employee was able, knowledgeable and knew his job well. Made us feel welcomed straight away!
  • true
  • true
  • true
  • true
  • true
Excellent personal customer service, easy to use, well explained. Quick responses to all queries online
  • true
  • true
  • true
  • true
  • true
Kia was very nice and helpful! Clean facilities, love the access hours.
  • true
  • true
  • true
  • true
  • true
staff are great
  • true
  • true
  • true
  • true
  • false
Very reliable service
  • true
  • true
  • true
  • true
  • true
Fantastic service, polite, helpful, professional and informative, with courtesy
  • true
  • true
  • true
  • true
  • true
Profesional and very helpful staff !!
  • true
  • true
  • true
  • true
  • true
The young man who dealt with us was extremely nice, polite and very informative. This is about the 4th time we have used you and have always had the same service.
  • true
  • true
  • true
  • true
  • true
A good self-storage. Reasonably priced, secure and easily accessible. The customer service is also efficient and pleasant. We were happy to have chosen Shurgard. It was the easy part of our house move.
  • true
  • true
  • true
  • true
  • true
It is clear and quick service for clients in needs of extra storage space. Thank you for having you close in my area.
  • true
  • true
  • true
  • true
  • true
Customer service was really good and storage facility was exactly on point
  • true
  • true
  • true
  • true
  • true
get service very easy to do and moved stuff in that day
  • true
  • true
  • true
  • true
  • true
Had no problems from beginning to end so I rate highly. Staff friendly and helpful.
  • true
  • true
  • true
  • true
  • false
This is my first time of being with them and has not been long with them. so for the short time experience,there service are good.
  • true
  • true
  • true
  • true
  • false
Staff were very helpful and accommodating.
  • true
  • true
  • true
  • true
  • true
So far I've been very pleased with the service from the staff. Found them very helpful and reassuring.
  • true
  • true
  • true
  • true
  • true
5 good
  • true
  • false
  • false
  • false
  • false
We were trapped in the building with our things in there and 11.05 doors locked. We called engineers and it took over an hour of promises that they would call back but no one EVER called back. Disappointing.
  • true
  • true
  • true
  • true
  • false
Telesales and reception
  • true
  • true
  • true
  • true
  • true
The fella that dealt with me was brilliant and the facilities are perfect cheers
  • true
  • true
  • true
  • true
  • true
Too much time is taken up by filling out the form and send registry
  • true
  • true
  • true
  • true
  • false
No indication of car parking for customers. In general apart from the mentioned item the service was great. Customer service was thorough and very informative.
Disorganised staff, one lift out of service, no trolleys available, paperwork misplaced and key pads not all working properly.
  • true
  • true
  • true
  • true
  • false
The service from all staff was excellent. However, sometimes you had to wait.
  • true
  • true
  • true
  • true
  • true
great
  • true
  • true
  • true
  • true
  • false
Good customer service when signing up for my storage unit. Everyone in the office was extremely helpful.
  • true
  • true
  • true
  • true
  • true
The service is excellent
  • true
  • true
  • true
  • true
  • true
Staff were very good explained everything and friendly
  • true
  • true
  • true
  • true
  • true
No comments
  • true
  • false
  • false
  • false
  • false
Was not treated right.Left me frustrated ,unhappy ,Confused and were not bordered.
  • true
  • true
  • true
  • true
  • true
Good service and value for money plus clean and easy storage
  • true
  • true
  • true
  • true
  • true
The employees are excellent, helpful and experienced.
  • true
  • true
  • true
  • true
  • true
Excellent service, well informed staff, fully prepared to go that bit extra
  • true
  • true
  • true
  • true
  • true
The service was very helpful finding the best and most economical solution and I am very happy with the storage space which is clean and dry and easily accessed. I was also very grateful to receive some help lifting heavy boxes into my car Yes I certainly recommend this branch of Shurgard.
  • true
  • true
  • true
  • true
  • true
Amazing customer service from the staffs
  • true
  • false
  • false
  • false
  • false
I had a horrible experience on the day of my check in.
  • true
  • true
  • true
  • true
  • true
Everything you'd expect, easy and convenient.
  • true
  • true
  • true
  • true
  • true
Friendly helpful staff, we were able to get all our storage needs sorted within a matter of minutes. Takes the stress out of moving
  • true
  • true
  • false
  • false
  • false
The person who assisted me at South Croydon was very helpful and had even tried contacting a manager to get the situation rectified. However I am not happy with my booking in general. I had phoned from abroad the previous week and made a reservation for the special offer. Apparently I had been diverted to another center where a trainee handled the call and made a mess up. When I got to South Croydon they did not have a special offer and my booking had been made for Purley Way instead, which was around another 4 miles away. Furthermore the unit booked was on the 4th floor way to the back of the building. I had over 2 large vans of furniture to move and it would have taken hours on a trolley via a small lift one piece at a time. Since the van was already loaded and I did not have time to look around for alternative storage facilities at 3.00 pm on a Saturday afternoon, I had no option but to pay the full price at South Croydon. I suggest that if these are the kinds of unit that are on special offer, it should be made clear to the client when the booking is being made. And infact it would be useful if a map indicating the unit was sent with the confirmation.
  • true
  • true
  • true
  • true
  • true
employee at the premises was very nice, informative and patient. very lovely service. Also happy with the price and unit size. clean premises aswell
  • true
  • true
  • true
  • true
  • true
Excellent customer service and very friendly, informative staff. would definately reccomend and use again. Security excellent.
  • true
  • true
  • true
  • true
  • true
Love the security of the whole compound,great price too with friendly and helpful staff
  • true
  • true
  • true
  • true
  • false
sorted out a new storage room quickly and easily, perfect size, great staff, very good value for the first month
  • true
  • true
  • true
  • true
  • true
They were clear and helpful with their advice and their service. Helping us to make the right choice for our storage needs.
  • true
  • true
  • true
  • true
  • true
Prompt service and the staff on duty that day was very helpful and even gave me a good advice re dumping site and waste disposal
  • true
  • true
  • true
  • true
  • true
Convenience security ease of use ....
  • true
  • true
  • true
  • true
  • true
The gentleman who helped me and checked me in was very professional and informed me of the whole procedure as I had never used this services before and didn't know what to expect. Please pass him compliments for a job very well done!
  • true
  • true
  • true
  • true
  • true
Really great service. Went through everything in detail.
  • true
  • true
  • true
  • true
  • true
Great service called me back arranged everything over the phone payment done and next day I had access to the room. Just one negative you will need to buy a specific lock and cant use any.
  • true
  • true
  • true
  • true
  • true
Clean, organised, useful. Helpful staff. Easy to use - early till late.
  • true
  • true
  • true
  • true
  • true
both members of staff were very friendly and helpful providing us with the best solution to suit our needs and budget requirements. We were shown lots of different storage units until we found one that was suitable for us.
  • true
  • true
  • true
  • true
  • false
First time user, so far ever thing has been good. Very happy and team were very helpful. Got first month on special offer but the dates were not flexible sense lost a weeks storage.
  • true
  • true
  • true
  • true
  • true
Great service, nice and clean facilities. I was a little misled by one of the Shurgard employees but altogether it was a great service at a great price (£1 promotion, including insurance and something else which I've currently forgotten, came to under £27 for a month's rental of 90sq ft - bargain!
  • true
  • true
  • true
  • true
  • false
good service yet a long wait
  • true
  • true
  • true
  • true
  • true
Dan and James are polite,knowledgable staff. they supplied me the ideal size direct access unit to make my life as easy as possible. will recommend shurgard to my friends and family.
  • true
  • true
  • true
  • true
  • true
Very helpful staff, well lit and ventilated units. Would use again..definitely recommended
  • true
  • true
  • true
  • true
  • true
Awesome
  • true
  • true
  • true
  • true
  • true
Very help full and informative staff
  • true
  • true
  • true
  • true
  • true
Kind employees. Don't try to do hard sale and no minimum contract for the one pound deal.
  • true
  • true
  • true
  • true
  • true
Customer service perfect. Access to the unit is easy.
  • true
  • true
  • true
  • true
  • true
We found the staff friendly and welcoming. Everything was explained so we knew exactly how the system works. A pleasant experience.
  • true
  • true
  • true
  • true
  • true
Staff professionalism through effective management
  • true
  • true
  • true
  • true
  • true
Brand new facility, and friendly, helpful staff. Even a tiny bit of extra space behind a pipe at the back of our unit which was perfect for keeping our (modest) art safe from harm during the move-in. Only problem on 'move-in day' was customers keeping trolleys in their units instead of returning them so there weren't a lot to go around (still just enough on the day though), but they seemed to be planning to get on top of that with chrges that would make people think twice about that little idea. There is an additional charge not listed on the site for a lock, but you can re-use it if you store stuff with them again,
  • true
  • true
  • true
  • true
  • true
First class service at very good price
  • true
  • true
  • true
  • true
  • true
Great service, good location. Helpful staff.
  • true
  • true
  • true
  • true
  • true
The lady who was serving us was really helpful and very nice . 👍👍
  • true
  • true
  • true
  • true
  • true
The guy was so helpfull and made it very clear...very clean ..
  • true
  • true
  • true
  • true
  • true
Staff member Akash was fantastic. Provided excellent customer service.
  • true
  • true
  • true
  • true
  • true
Friendly staff. Changed my mind regarding unit required, and the staff were very helpful catering for my request. Top marks for service !
  • true
  • true
  • true
  • true
  • true
I rushed in 10 mins before closing. The staff were understanding and very helpful
  • true
  • true
  • true
  • true
  • true
Very friendly and helpful staff. Also good facilities (trollies, lifts, parking etc.....). Rate is also reasonable.
  • true
  • true
  • true
  • true
  • true
Great customer service, price and clean facilities - trolleys always available too which helps
  • true
  • true
  • true
  • true
  • true
very helpful, prompt response and easy
  • true
  • true
  • true
  • true
  • false
werqwer
  • true
  • true
  • true
  • true
  • true
Prompt, clearly explained service. Colleague who answered the phone was extremely pleasant and polite to deal with. Could not recommend him highly enough.
  • true
  • true
  • true
  • true
  • true
Excellent clean extremely safe place..vet professional staff and I feel reassured my furniture is there. Prices very good
  • true
  • true
  • true
  • true
  • false
very efficient and helpful service; good customer focus. convenient location. slightly confused by entry system and access to first floor unit - couldn't get access to lift initially (but the removal team I was using soon sorted that).
  • true
  • false
  • false
  • false
  • false
Difficult to find out what the cost of the unit was before agreeing, expensive insurance.
  • true
  • true
  • true
  • true
  • false
Lower cost
  • true
  • true
  • true
  • true
  • true
So far very good efficient helpful friendly service and great first month offer.
  • true
  • false
  • false
  • false
  • false
Service received from the Manager was very poor
  • true
  • true
  • true
  • true
  • false
Good customer service and easy rent!
  • true
  • true
  • true
  • true
  • true
Great customer service