BEST PRICE. BEST SERVICE.
Call free 0800 368 0420  
Menu Menu close

Shurgard's customer reviews

Customer reviews

  • true
  • true
  • true
  • true
  • true
76
309 reviews
  • true
  • true
  • true
  • true
  • false
12
52 reviews
  • true
  • true
  • true
  • false
  • false
4
17 reviews
  • true
  • true
  • false
  • false
  • false
3
13 reviews
  • true
  • false
  • false
  • false
  • false
3
13 reviews
Date
Rating
Feedback
  • true
  • true
  • true
  • true
  • true
Service was fast and efficient, everything was explained well and I fully understood how the storage worked.
Anonymous
  • true
  • true
  • true
  • true
  • true

Excellent Service

Was served by Viran who has excellent customer service. I would definitely recommend Shurgard in Greenford
Anonymous
  • true
  • true
  • false
  • false
  • false
The person that dealt with me was not very customer friendly and if I had not dealt with shurgard before I probably would never have used the storage because he just turned me off with his mannerism to be honest and each time I've gone to the store I'm hoping that he isn't in that day so that I don't have to speak to him
Ann D.
Hello, we are sorry to hear you didn't have a positive experience at Shurgard as many customers find our staff to be helpful and professional. We will make sure to pass your feedback on to the team. Thanks again for choosing Shurgard.
9/04/2018 7:29:48
  • true
  • false
  • false
  • false
  • false
Bad service shurgard in Edgware Road
last night I found the lock for the entrance was broken I tried to call the branch number but the number is not working I phoned this number ‭0800 368 0420‬ I explained to him what I experienced last night he told me I will phone the branch I will tell them to ring you no one ring me until this time
Ann D.
Hello, we're sorry to read you've experienced difficulties with the lock. We take pride in looking after our facilities to make your move as stress-free as possible. We will pass your feedback on to the store and facility management team, who will look into this for you. Thank you for sharing your comments.
9/04/2018 7:26:25
Anonymous
  • true
  • true
  • true
  • true
  • true

Great customer service

Great customer service and very helpful people
  • true
  • true
  • true
  • true
  • true

Excellent customer service

Pleasant and informative.
Very friendly
  • true
  • true
  • true
  • true
  • true
Good customer service. Helpful staff
Anonymous
  • true
  • true
  • true
  • true
  • true

I received an excellent service and treatment.

They are welcoming, they remember my name hello Florence how are you this make me smile they do not wast time they answer you quickly. They are very helpful. They are very good team.
  • true
  • true
  • true
  • true
  • false

as above

professional, straightforward and helpful
  • true
  • true
  • true
  • true
  • true
Very helpful, answered all questions I had and got the contract done quickly, exactly matching my needs.
Anonymous
  • true
  • true
  • true
  • true
  • true
The team at Five ways was ery helpful from my first contact with them. Ryan, was professional and went he extra mile to get me space and also explained te way the system works.

Regards, Joel
  • true
  • true
  • true
  • true
  • true

excellent service

swift, reliable service. it went much better and faster than in any other storage... probably even better than in any other store. the man was very knowledgeable and experienced. understood my needs and concerns immediately and was able to provide solution better than I could dream of. will definitely recommend!
  • true
  • true
  • true
  • true
  • false
Very good customer service and understanding. The ability to relate to customer needs.
  • true
  • true
  • true
  • true
  • true

No1

The best
  • true
  • true
  • true
  • true
  • true

Really good would recommend

Everyone I dealt with was really helpful at all times
  • true
  • true
  • true
  • true
  • true
Everything was as was recommended by a friend. Cheerful and helpful service, excellet rates. Very good all round thank you.
Anonymous
  • true
  • true
  • true
  • true
  • true
As returning customers, we were recognised and treated with efficiency and kindness
  • true
  • true
  • true
  • true
  • true

You're absolutely brilliant!

We keep coming back to you over and over again because your staff are always first class, extremely polite and helpful and the facility is absolutely brilliant!

Keep up the great work!
  • true
  • true
  • true
  • true
  • true
Very efficient and friendly staff. Would definitely recommend.
Anonymous
  • true
  • true
  • true
  • true
  • true

Helpful.

This was my first experience with Shurgard and I took my son in law for moral support but it was needed. Everything was explained and carefully explained.
Anonymous
  • true
  • true
  • true
  • true
  • true
Easy to book storage, easy access from the car park. Helpful staff. Clean facilities.
  • true
  • true
  • true
  • true
  • true

Superb and helpful Customer Srevice

He was extremely helpful and attentive - nothing was too much trouble! I would have no hesitation in recommending your Company.
  • true
  • true
  • true
  • true
  • true
GREAT STAFF
  • true
  • true
  • true
  • true
  • false

Will recommend you in view of my experience.

Yes. Service was polite, well informed & helpful.
  • true
  • true
  • true
  • true
  • true

Very happy

Both lads was friendly professional and excellent
Anonymous
  • true
  • false
  • false
  • false
  • false

Firstly they tell me new customer gets storage for 1 month for £1.00

Firstly it is untrue when you say storage for new customer £1.00
Then you add compulsory insurance £18.00 then if you are moving from bigger to smaller
Transfer fee.
So why say 1£?
Ann D.
Hello, sorry to read there was some confusion in regards to your first-month charge. The £1 special offer applies to the monthly rent of your storage unit and is available to new customers. The only extra costs you may need to pay are a one-off administration fee and a unique sealed lock to your storage unit to guarantee no one else can access your belongings. Although all our stores are fully insured, you still need to get an insurance to cover your stored items. Our rental prices can’t include insurance for your belongings because the cost depends on the value of your goods. You can find all the information on pricing on https://www.shurgard.co.uk/self-storage/why-shurgard/self-storage-prices. We are confident that the overall cost of your storage at Shurgard offers great value in the market and thank you again for choosing Shurgard.
9/04/2018 7:02:39
  • true
  • true
  • true
  • true
  • false

Great service but more staff needed

More staff on a bank holiday when you can expect to be busy. The guy working there was fantastic but run off his feet!
Anonymous
  • true
  • true
  • true
  • true
  • true
Very helpful staff and pleasant facility
Anonymous
  • true
  • true
  • true
  • true
  • true

Excellent service, recommended

Ryan was excellent at onboarding me, really helpful and knowledgeable.
Anonymous
  • true
  • true
  • true
  • true
  • false
no comment
  • true
  • true
  • true
  • true
  • true
Excellent Service, whort any penny to have a storage here at very reasonable price...
  • true
  • true
  • true
  • true
  • true
The lady at reception was very helpful and pleasant.
The units are clean and orderly.
  • true
  • true
  • true
  • true
  • true

excellent, quick response

yes
Anonymous
  • true
  • true
  • true
  • true
  • true

Great service

The person who showed me around was lovely
  • true
  • true
  • true
  • true
  • false
They were polite and helpful
  • true
  • true
  • true
  • true
  • true
Good staff and easy service
  • true
  • true
  • true
  • true
  • true

Happy customer

Was provided by excellent service. Mandy and other staff at Park Royal couldn’t be more helpful and polite.
Facilities are clean, dry and safe
Anonymous
  • true
  • true
  • true
  • true
  • true

Great service, great value!

Pro service, quick and easy, super convenient and very cost effective. A great solution, wish we’d moved everything sooner!
Anonymous
  • true
  • true
  • true
  • true
  • true
Friendly and efficient service. Thank you.
  • true
  • true
  • true
  • true
  • true
Good stuff
  • true
  • true
  • true
  • true
  • true

Professional, cheap & no hard sale.

Simply blew all other storage companies out the water - not only cheaper but also didn’t harass me with strong sales approach. The likes of Safestore & Big Yellow Storage won’t give a quote without you giving your details and 10 secs after completing the form I was being bombarded with calls. Safestore were so bad I blocked their number so they just resorted to emailing everyday almost begging for my custom.
Shurgard weren’t like that and were very friendly and professional when I went there to sort the unit out, with the guy I had been speaking to on email, popping back from his lunch to sort things out rather than make me wait which was a nice touch. Very impressed with the service and happy to recommend.
Anonymous
  • true
  • true
  • true
  • true
  • true

Very helpful for first time user of storage!

Excellent customer service at the Surbiton branch on a Sunday. Really helpful and quick. Very nice to my son as well!
  • true
  • true
  • true
  • true
  • true
Very helpful and explained everything in detail
  • true
  • true
  • true
  • true
  • true
I am very satisfied in all senses
  • true
  • true
  • true
  • true
  • true
Good value for money
Anonymous
  • true
  • true
  • true
  • true
  • true
He explained everything very well,showed me around,nice person.Would reomend them
  • true
  • true
  • true
  • true
  • true
They made it easy for me as I am a disabled person so I got a ground floor unit with the perfect amount of room so I can go through my belongings and box them accordingly as packing companies don’t always do what you would the opening times are good and the staff are very helpful plus the price beat a lot of other place a good all rounder well done thank you
  • true
  • true
  • true
  • true
  • true
Polite, friendly and helpful. Explained all options clearly and was happy to show me the different sizes so I could make an informed choice.
  • true
  • true
  • true
  • true
  • true
Well behavied employees
Anonymous
  • true
  • true
  • true
  • true
  • true

Recommended

Great deal, easy access, helpful staff *****
  • true
  • true
  • true
  • true
  • true
The team I dealt with were absolutely fantastic, they explained everything in detail and helped with our particular situation extremely professionally.
Anonymous
  • true
  • true
  • true
  • true
  • true
Nice and helpful information.
  • true
  • true
  • true
  • true
  • true

Fantastic customer service

Had to change size of storage at short notice. It was no problem for the staff who couldn't have been more helpful. They made a stressful event much easier. Lovely staff, would recommend
  • true
  • true
  • false
  • false
  • false
There where hidden costs. It is meant to be £1 for the 1st month and i ended up paying £182.

The staff wasn't very polite. He was quite rude.
Ann D.
Hello, sorry to read there was some confusion in regards to your first-month charge. The £1 special offer applies to the monthly rent of your storage unit. The only extra costs you may need to pay are a one-off administration fee and a unique sealed lock to your storage unit to guarantee no one else can access your belongings. Although all our stores are fully insured, you still need to get an insurance to cover your stored items. Our rental prices can’t include insurance for your belongings because the cost depends on the value of your goods. You can find all the information on pricing on https://www.shurgard.co.uk/self-storage/why-shurgard/self-storage-prices. We are confident that the overall cost of your storage at Shurgard offers great value in the market and thank you again for choosing Shurgard.
21/03/2018 7:44:34
Anonymous
  • true
  • true
  • true
  • true
  • true

Value for money

Cost effective.
Anonymous
  • true
  • true
  • true
  • false
  • false

Good, but could do better!

The staff are helpful, but the overall contract isn't as good /clear as it seems. For example, the room height is not ten feet as mentioned online (and by a manager in store) it's 8' 7" Also the square footage is a little off. Plus the price 'per week' online is a bit amiss as it only works out to be 48 weeks a year, the actual monthly price on the contract is higher as it covers 52 weeks.
Also, twice last week I tried to use it when the office was closed (but within the opening hours) but was locked out.
Ann D.
Hello, thank you for taking the time to give us your feedback. We're sorry there was some confusion regarding your contract. If there is anything we can still do for you, please email your customer ID and phone number to info@shurgard.co.uk. 13/03/2018 9:37:55
  • true
  • true
  • true
  • true
  • true
Yes
  • true
  • true
  • true
  • true
  • true
Truly great service.
  • true
  • true
  • true
  • true
  • true
All good.
  • true
  • true
  • true
  • true
  • true

Excellent and professional service

Gave me very useful advice. Attended to me promptly
  • true
  • true
  • true
  • true
  • true

Efficient, quick to respond, careful

I'm a first time user of Shurguard and the process is quite complicated. I'm also elderly, and have poor mobility and walk with a stick.
Every time I visited the office I was always offered a chair. I was shown very patiently how to turn flat pack into box. I was taken through the process of self access: security codes. Keys etc.
Packing up your household, dealing with insurance companies and removal companies is horribly stressful the staff walked beside me every step of the way and picked me up and supported me when I stumbled along the way. There was a glitch at the 11th hour due to breakdown of communications between myself and the removals company. It was sorted to my satisfaction IMMEDIATELY.
The staff's customer care, knowledge, expertise and efficiency were first rate. I would certainly use their services again and recommend the company to others. The staff catered to my 'special needs' with great sensitivity and care.
Anonymous
  • true
  • true
  • true
  • true
  • true

The staffs are always ready to help and Shurgard has been good to me

Yes I will always patronise them
Anonymous
  • true
  • true
  • true
  • true
  • true
Very professional service, all items within the contract and induction highlighted
  • true
  • true
  • true
  • true
  • true

Extremely professional and helpful

Extremely helpful and courteous- go the extra mile.
  • true
  • true
  • true
  • true
  • true
Excellent
Very friendly, informative.
Seamless process
  • true
  • true
  • true
  • true
  • true
Excellent service, polite, efficient and attentive.
  • true
  • true
  • true
  • true
  • true

Best place to rent a storage

It was amazing service top to toe,, ( Jem ) a member of staff who dealt with me was outstanding he understood what i’m Looking for so he recommended the best storage size and location as well as best insurance cover he showed me around so I know how to start and done all the paper work efficiently and quickly and all that happened in a cheerful manner..good price,clean and tidy place,good condition storage,easy access.
All in all 5 stars
Thank you
Anonymous
  • true
  • true
  • true
  • true
  • true

Amazing, very helpful and friendly and knowledgeable. Very happy customer.

The gentlemen that showed me around was very polite and courteous at all times from the moment I walked in the door. He explained everything to me in great detail and showed around and answered all of my questions. I would definitely come to Shurgard again because of this employee, he was very friendly but yet carried a very professional disposition. Couldn't ask for more. Thanks young man.
Anonymous
  • true
  • true
  • true
  • true
  • true

Good location

Great promotional offer and was served by Viren who explained the process very well. By the A40 good location.
Anonymous
  • true
  • true
  • true
  • true
  • true

Easy booking, helpful team, good facility

Was easy to book and reserve online. Team proactive in calling and helpful on checking in. Good clean unit.
Anonymous
  • true
  • true
  • true
  • true
  • true

Excellent Service

All round top class service.
The staff were excellent and helpfull.
Gave us many tips on managing sapce.
  • true
  • true
  • true
  • true
  • true

5 star

From the first phone call to moving into the unit was all
Handled professionally and quickly
Anonymous
  • true
  • true
  • true
  • true
  • true

Amazing.

Kensington Shurgard, 5* Service, Polite, Professional Team. Clean & Well maintained Store.
  • true
  • true
  • true
  • true
  • true

Great place

Great staff always welcoming and some great deals
Anonymous
  • true
  • true
  • true
  • true
  • true

Friendly & efficient

Friendly & welcome smiles, views my requirements, show my a couple of lockers & set the paperwork efficiently.
  • true
  • true
  • true
  • true
  • true
Realy nice staff well spoken and very helpfull !
  • true
  • true
  • true
  • true
  • true

Great service

Estefania made our check in very smoothly and helped us a lot to speed it up. Great prices and good location.
  • true
  • true
  • true
  • true
  • true

Good service provided.

Customer Care was great.
• Oh Yes, I would recommend them to a friend.
  • true
  • false
  • false
  • false
  • false

not secure

Moved in about a week ago. Doors have been open day and night ever since. Apparently waiting on engineer. Croydon five ways
Ann D.
Hello, we're sorry to read there were problems with the gates and apologise for any inconvenience this may have caused. We hope this issue has been resolved in the meanwhile and you're having a positive storage experience at Shurgard. We will pass your concerns on to the Store Manager.
8/03/2018 8:07:07
Anonymous
  • true
  • true
  • true
  • true
  • true

Happy Customers

The service we received on the day was exceptional. Thank you
  • true
  • true
  • true
  • true
  • true
The staff was really helpful and the service was really good and it was easy to get what I wanted and they were really clear in explaing everything to me.
  • true
  • true
  • true
  • true
  • true

Very happy with service, very friendly staff

Very pleased with the service, Leigh has been very friendly and patient, he spent one hour with us showing us all the storage possibilities and answering all our questions. We took the largest storage for a fantastic price.
Anonymous
  • true
  • true
  • true
  • true
  • true

Very convenient.

Great service and convenient storage system.
  • true
  • true
  • true
  • true
  • true
I had an excellent and very helpful experience at the Kennington branch!
Anonymous
  • true
  • true
  • true
  • true
  • true

Perfect

Very friendly courteous staff. Much better than what I was used to.
  • true
  • true
  • true
  • true
  • false
Swapped a small unit in Reading to a larger one in Putney.
Easy transfer of details and friendly service, especially as we live overseas so had to rely on friends moving the storage items. Paperwork and signatures all dealt with online.
Anonymous
  • true
  • true
  • true
  • true
  • false

Professional and efficient

Good personable service and straightforward move in process
  • true
  • true
  • true
  • true
  • false

Ok better communication on the phone

Over all good
Only issue is no information received about the contract by Emil wrong email taken miss understood
Anonymous
  • true
  • true
  • true
  • true
  • true
The staff explained the full procedure carefully so I was made aware of the how to use the store and the sizes of storage available. The booking of the storage was straightforward. I was met by the staff on my first use of the storage and shown the correct access procedure.
Anonymous
  • true
  • true
  • true
  • true
  • true

5 Star place!!!

The two ladies and gentleman in Harrow are really polite and professional! Store is really clean!
  • true
  • true
  • true
  • true
  • true
easy and reliable
  • true
  • true
  • true
  • true
  • true
Very proffessional service
  • true
  • true
  • true
  • true
  • true
Apart from £1advertisement which when you include insurance and the rest soon translates to £64....very good.
  • true
  • true
  • true
  • true
  • true
Good customer service all staff have been helpful, good advice on units as to what will be best, shown how to access unit and premises advice available at all times
  • true
  • true
  • true
  • true
  • false
There customer relationship was very good.
  • true
  • true
  • true
  • true
  • false

yes I would recommend them to my friends

yes I would recommend to my friends
Anonymous
  • true
  • true
  • true
  • true
  • true

Couldn't have been easier

The reception was welcoming and explained everything very well - unhurried and clear
Anonymous
  • true
  • true
  • true
  • true
  • true
The staff were friendly and efficient and very helpful.
  • true
  • true
  • true
  • true
  • true

Pricey, but very helpful, friendly, and safe

Very friendly staff, and good security systems in place. A lite bit pricey for what it is, but this is London, and all competitors are in the same ballpark.
All in all helpful, easy to use, and handy
Anonymous
  • true
  • true
  • true
  • true
  • false
Very helpful staff. Easy to use site and extremely easy to use in hours and out of hours. Felt very safe.
Enter your phone number and we will call you back.
By providing your email address, you accept that we can contact you by email
Thank you! We will call you back within 24 hours.
An internal server error occurred. Please try again later!
Feefo Gold Trusted Merchant  Member of SSAUK