BEST PRICE. BEST SERVICE.
Call free 0800 368 0420  
Menu Menu close

Shurgard's customer reviews

Customer reviews

  • true
  • true
  • true
  • true
  • true
73
269 reviews
  • true
  • true
  • true
  • true
  • false
18
66 reviews
  • true
  • true
  • true
  • false
  • false
1
7 reviews
  • true
  • true
  • false
  • false
  • false
1
7 reviews
  • true
  • false
  • false
  • false
  • false
4
17 reviews
Date
Rating
Feedback
  • true
  • true
  • true
  • true
  • true
Positive experience again. Very friendly and professional employee who served us. I would recommend and by again.
  • true
  • false
  • false
  • false
  • false
Shurgard issue invoices illegally. Invoices contain an element for vat, you cannot issue an invoice before the 14 day notice period shurgard do this as part of their process. If they cant get this right what other illegal activities are they doing.
  • true
  • true
  • true
  • true
  • true
Andre and the lads over at Shurguard in Highams Park were excellent. Always there to help and helped me out with a number of things. Many thanks
  • true
  • true
  • true
  • true
  • true
Quick service, informed and helpful .
  • true
  • true
  • true
  • false
  • false
The code had not worked at all since getting the storage 5 days ago. The staff in the site been good but is frustrating having to get an access code daily from the store. Otherwise been good but am suprised the firm's it support take this long to fix the access code.
  • true
  • true
  • true
  • true
  • true
THE WORKERS ARE GREAT AND PRICES ARE GOOD ESPECIALLY FOR US AS A CHARITY ORGANISATION
  • true
  • false
  • false
  • false
  • false
I was told one price and it turn out I was paying more that I was made to believe.
  • true
  • true
  • true
  • true
  • true
Everything at Suregard is extremely efficient, polite and helpful, I cannot say anymore than that ! congratulations on an excellent business.
  • true
  • true
  • true
  • true
  • true
Attendant went out of his way to be helpful and instructive. Very pleased.
  • true
  • true
  • true
  • true
  • false
They were very quick to get me into the facility and quite helpful. They even loaned me a pound coin to use for unlocking their trollers!
  • true
  • true
  • true
  • true
  • true
We were unsure of the size of unit to rent, but the staff were extremely helpful in showing us the sizes of units so that we could come to a decision. Having made the decision, they spent time trying to find a unit close to another that we had already rented. They were courteous and extremely helpful and patient. Great advert for the company.
  • true
  • true
  • true
  • true
  • true
Great staff who work there they showed us different units to see which one would suit us very polite and provided a great customer service especially Vince
  • true
  • true
  • true
  • true
  • true
Amazing experience, all staff works fast and polite, clear explanations and instructions for usage, as my first experience of storage usage i was pleasantly surprised that this is so easy and comfortable.
  • true
  • true
  • true
  • true
  • false
Short staffed at the weekend but still given personal treatment. Problems with code sorted without fuss.
  • true
  • true
  • true
  • true
  • true
Helpful and attentive service from both Rory and Keiran. Good clear information delivered with good humour. No task was too much for these guys, so would recommend this place with confidence.
  • true
  • false
  • false
  • false
  • false
1) In the run up to securing the new storage space, service was very poor: it was impossible to get hold of the Putney branch and when I did I requested some information and was never called back. 2) on the Saturday I arrived at the branch I tried to get to the service desk area and knocked on the internal glass door which was locked; there was no sign whatsoever saying to use the front entrance and despite the fact the agents on the desk who were laughing and talking could have walked over to tell to go all the way back to the front, they ignored me. The later claimed they were on the phone. 3) The person who served me had no idea where the storage unit I was allocated was to be found (got confused by the number) and he explained he was from another branch Overall not the best experience with Shurgard. Disappointing.
  • true
  • true
  • true
  • true
  • true
N/A
  • true
  • true
  • true
  • true
  • false
The Shurgard Self-storage centre was close to home and when I enquired about size of spaces available they provided a good estimate of what I might need. They also allowed me to see for myself the recommended storage space and one unit that was slightly smaller which was the ideal space required. When I signed up I received my first month for £1.00, but anybody signing would need to check if this offer is available. The staff were friendly and very helplful. This is my first time using storage and I would recommend this storage company if you are looking for something with a good price and security.
  • true
  • true
  • true
  • true
  • true
Yes
  • true
  • true
  • true
  • false
  • false
It is annoying and inefficient that you can't book the storage more than 15 days before your move in date. I kept getting phone calls telling me to pay for my reservation otherwise I would lose it and there was only one unit in that size left but then told I couldn't pay for it yet because it was more than 15 days. In the end I had to take the store a few days before I wanted to.
  • true
  • true
  • true
  • true
  • true
Polite and extremely efficient service , I was shown the different sized units that I was interested in and the man very patiently answered all my questions and concerns relating to the facility. Everything was explained clearly and it was such an easy experience.
  • true
  • true
  • true
  • true
  • false
Explanation of service and cost, and processing the transaction quickly.
  • true
  • true
  • true
  • true
  • true
The service from the member of staff was well understood and in just a matter of minutes storage space was allocated to me which fitted nicely without him seeing my belongings
  • true
  • true
  • true
  • true
  • true
All superb
  • true
  • true
  • true
  • true
  • true
I'm very happy with amazing benefit,including the discount they offer me £1 for the first month.more importantly mr raffle was very helpful showing me some of storage for me to look.Hes was very friendly. Thanks
  • true
  • true
  • true
  • true
  • true
Friendly service from staff. Clear pricing with generous incentive discount and reasonable on-going rates. Clean modern storage units which appear secure, with gate, lift and unit layers of protection, plus CCTV. Convenient access hours. Only minor niggle is trolley-release requires old-style pound coins.
  • true
  • false
  • false
  • false
  • false
Very dirty....
  • true
  • true
  • true
  • true
  • true
Would recommend them
  • true
  • true
  • true
  • true
  • true
A perfect service!
  • true
  • true
  • true
  • true
  • true
Good services.
  • true
  • true
  • true
  • true
  • false
On the telephone they were very efficient and friendly, able to answer all my questions. On arrival they were exactly the same and showed me a variety of units to ensure we were happy. Price was competitive. It is a very clean, tidy and well organised. My only criticism was that we making an early enquiry and told that we needed to book that day in order to secure the unit and get the deal they were running. The unit has sat empty for a week or so and two weeks later the deal is still available.
  • true
  • true
  • true
  • true
  • false
From reservation online to talking to someone regarding the booking to seeing the storage space things just flawed. Good staff who explained everything well. Happy with my decision to use Shurgard. Would recommend especially the Burnt Oak branch in London
  • true
  • true
  • true
  • true
  • true
Good service
  • true
  • true
  • true
  • true
  • true
Yes
  • true
  • true
  • true
  • true
  • true
Easy and straight forward to arrange
  • true
  • true
  • true
  • true
  • true
The guys were very helpful and explained everything to me.
  • true
  • true
  • true
  • true
  • true
Fantastic staff at Hanworth. Always ready to help and just delightful to deal with. They really understand the importance and meaning of customer service.
  • true
  • true
  • false
  • false
  • false
Simply remove £1 advertising and put real ones. It cost me 1st month £24.
  • true
  • true
  • true
  • true
  • true
Very polite and friendly service staff member didn't push me into getting a bigger storage space nice clean premises well done!!!
  • true
  • true
  • true
  • true
  • false
I would definitely recommend you to my family and friends. I find staff friendly and professional. Location and access is very convenient.
  • true
  • true
  • true
  • true
  • true
helpful with saving money
  • true
  • true
  • true
  • false
  • false
Just could have been friendlier...very curt and unwelcoming.
  • true
  • true
  • false
  • false
  • false
Incorrect storage opening times listed for Harrow Shurgard along with broken doors meant that we got to the facility more than once with loaded vehicles and no access to storage. This was a caused a lot of disruption and time wasting for us. The staff at the facility were as helpful as they could be, but faulty doors and wrong info really marred our experience.
  • true
  • true
  • true
  • true
  • true
obsluga mila szybka i bez problemowa maja rowniez przystepne ceny
  • true
  • true
  • true
  • true
  • true
Polite and quick service
  • true
  • true
  • true
  • true
  • true
Good customer service with clean environment
  • true
  • true
  • true
  • true
  • true
Friendly and helpful staff; quick completion of paperwork. Recommended.
  • true
  • true
  • true
  • true
  • true
Very helpful and polite. I have compared different storage facilities and I prefer Shurgard because it's clean, security is good and there's access 24-hours.
  • true
  • true
  • true
  • true
  • true
I came to 'move in' on the last day of April and my experience with the company is nothing short of great. The bearded gentleman who was in the office was working alone which was not nice but he was good to look at so not too much of an issue ;) He had various clients in all at once but he handled it like a champion each and every one of us was made to feel like we were number one and all our needs met and adhered to, the building is very well maintained clean and easy to use with the codes and trolleys provided. Car park a bit small but works fine with what's there. Will definitely be recommending Shurgard Romford to friends and family. Off to a good start and a good rapport with the Romford team.
  • true
  • true
  • true
  • true
  • true
Extremely pleasant and accommodating staff, makes all the difference.
  • true
  • true
  • true
  • true
  • true
Excellent service and kind
  • true
  • false
  • false
  • false
  • false
The service seem so poor
  • true
  • true
  • true
  • true
  • true
Excellent customer service, the gentleman that signed me up was informative, polite and was able to answer all my queries. I would recommend Shurgard
  • true
  • true
  • true
  • true
  • false
The staff explained the procedure and helped me negotiate the electronic locks and padlocks.
  • true
  • true
  • true
  • true
  • true
I was dealt by Ryan from start to finish, who was probably one of the most professional people I have dealt with in relation to customer services, who was more than helpful and trying to accommodate our needs as best as possible.
  • true
  • true
  • true
  • true
  • false
Service was excellent on the day ensuring we got the right size unit
  • true
  • true
  • true
  • true
  • true
There are great staff too help in your new storage. Very helpful and happy
  • true
  • true
  • true
  • true
  • true
Staff could not have been nicer. Very professional. Very helpful.
  • true
  • true
  • true
  • true
  • true
Andre listened; then summarised my needs and seamlessly executed the process in 20 minutes from viewing to signing.
  • true
  • true
  • true
  • true
  • true
Excellent customer service, took me through the process seamlessly. Advised on the correct size storage for me. Thank you Sam!
  • true
  • true
  • true
  • true
  • true
Excellent price and friendly service.
  • true
  • true
  • true
  • true
  • true
Very easy process to set up the account and the staff very helpful and friendly. Great deal on the cost of the unit. The facility is very safety conscious and secure. Would defo recommend.
  • true
  • true
  • true
  • true
  • true
Excellent service. Clean, efficient and your Manager knew exactly what he was doing and talked us through the whole process well.
  • true
  • true
  • true
  • true
  • true
Our booking was efficient, with friendly service delivered in a non rushed manner. We were shown the properties and made to feel welcome.
  • true
  • true
  • true
  • false
  • false
It took me hours to register for the storage space due to systems issues, time I had taken off as annual leave. However Cecil who was the store assistant was fantastic in his service on that day, and in finding a workaround that allowed me to get the storage space access when I needed it. The service post that visit was bad whereby I was drip-fed requests for various information that had either not been stored correctly and therefore I had to repeat providing certain information, or I was told I should have been asked for it upon registering but wasn't.
  • true
  • true
  • true
  • true
  • true
There is good service and the people working there were always ready to help.
  • true
  • true
  • true
  • true
  • false
Good service by the receptionist and showed everything and explained how shurguard works.
  • true
  • true
  • true
  • true
  • true
Because they are the best!
  • true
  • true
  • true
  • true
  • false
Ab
  • true
  • true
  • true
  • true
  • true
Great costumer service Would sertenly advise others to use them
  • true
  • true
  • true
  • true
  • true
Your staff were brilliant
  • true
  • true
  • true
  • true
  • true
All I needed was just space to store my household stuff temporarily but the experience I had was excellent. This is based on the professional advice & hospitality of the staff. Highly commendable.
  • true
  • true
  • true
  • true
  • true
The staff where a pleasure to deal with, very helpful and nothing was a problem to see different size units etc. Easy to set up, along with ease of use and confidence with security of building. Would 100% recommend to anyone.
  • true
  • true
  • true
  • true
  • true
Great value, great facility, long opening hours and very helpful staff
  • true
  • true
  • true
  • true
  • true
Excellent, very slick service you can tell it's an American concept. They made everything easy.
  • true
  • true
  • true
  • true
  • false
There where all very helpful and pleasant
  • true
  • true
  • true
  • true
  • true
Excellent service. Helpful staff .Repaired light in unit within minutes of my reporting it broken. Good introductory rate on internet. Spent a whole day at the unit sorting out my items for storage, had to use their toilets - kept clean by staff. Coffee/lunch available nearby at Toby Carvery if have to spend a few hours at the unit this is very handy. Excellent access hours. Very convenient.
  • true
  • true
  • true
  • true
  • true
I reserved a space online and received a callback very quickly. The sales guy was really helpful and pleasant and let me know about a discount I had missed when booking. He signed me up quickly and made everything clear. When I came in to sign contracts etc the 2 people at the counter were lovely and friendly and talked me through the paperwork. I was then shown to my unit and everything was demonstrated to me. Great service and friendly people
  • true
  • true
  • true
  • true
  • true
Very helpful reception staff member. Nothing was too much trouble and he explained everything very clearly.
  • true
  • true
  • true
  • true
  • false
First venture into storage - all aspects and questions professionally and pleasantly dealt with by staff. Using the very clean facility was simple only downside additional cost of insurance I thought excessive
  • true
  • true
  • true
  • true
  • false
Competitive pricing and easy access to storage. Friendly customer service.
  • true
  • true
  • true
  • true
  • true
Im very very happy from staff, security, and everything is so nice to store with shurgard
  • true
  • true
  • true
  • true
  • true
Gave good advice and spent time with me showing the facilities to help me make my mind up in my time not theirs
  • true
  • true
  • true
  • true
  • false
Quick and easy to set up and staff helpfull
  • true
  • true
  • true
  • true
  • true
Really helpful guy, very secure, ease of access
  • true
  • true
  • true
  • true
  • true
I had excellent customer service from Sue who contacted me after I had moved all my belongings into storage to check that everything went well.
  • true
  • true
  • true
  • true
  • true
Excellent service, everything was explained clearly and well.
  • true
  • true
  • true
  • true
  • true
Terrible
  • true
  • true
  • true
  • true
  • true
Friendly and helpful staff. Sorted everything quickly and efficiently.
  • true
  • true
  • true
  • false
  • false
Good accommodation - but You need to make your service clear to your customers for good understanding, by doing this, you are giving customers choice and satisfaction to meet their service needs/requirements.
  • true
  • true
  • true
  • true
  • false
it was ok
  • true
  • true
  • true
  • true
  • true
Just simple great service. Everything was explained regarding the pricing and he was very transparent with it all.
  • true
  • true
  • true
  • true
  • true
Very good and professional service at the Putney branch !! Thanks
  • true
  • true
  • true
  • true
  • false
Good service from reception staff when starting the hire period. Why have a triangular shape room? -who has triangular shaped boxes!! Seems a little bit unwise to have built a unit that shape. Staff were helpful when changing to a much more suitable unit. There needs to be more trolleys. On our move day, a couple of other people were also there who'd taken all but one trolley. Our unloading would have been much easier if we'd have been able to have access to more trolleys
  • true
  • true
  • true
  • true
  • true
Good price, great size and very friendly staff
  • true
  • true
  • true
  • true
  • false
On moving in a truck was unnecessary occupying 3 Parkin spots and the staff said they wouldn't ask the driver to straight the truck, I found I told not particularly professional as people weee waiting to drive in
  • true
  • true
  • true
  • true
  • true
The Customer service was great, very helpful in explaining how to use the facility. Andre and his colleague were very friendly, explained all the details and any questions I had. I would recommend Shurgard at Chingford as it is easy to use and can cancel or extend whenever you need to.
  • true
  • true
  • true
  • true
  • true
Very good setup
  • true
  • true
  • true
  • true
  • true
It a great place clean, tidy with great access and at a great price !!
  • true
  • true
  • true
  • true
  • false
Polite, friendly and helpful staff offering a great value storage solution.
Enter your phone number and we will call you back.
Thank you! We will call you back within 24 hours.
An internal server error occurred. Please try again later!