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Shurgard's customer reviews

Customer reviews

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260 reviews
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60 reviews
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8 reviews
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8 reviews
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15 reviews
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Feedback
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Very helpful, very good service
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IT IS ABSOLUTELY BRILLIANT TO DEAL WITH SHURGARD AS THEY MAKE THINGS VERY EASY RIGHT FOM PAPER WORK TO USE OF THE FACILITY. THANKS SO MUCH
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The service I received was very friendly and informative - the only downside was a computer malfunction which they managed to override.
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The staff were friendly and helpful. They answered my questions and were informative. I would use Shurgard services again.
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The hospitality was amazing.
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The service was horrible! They had no locks to buy the man behind the desk had to go all the way to the storage room to get me a lock only to be told by the lady at the desk that she closed all the tills even though she clearly knew of the whole "matter"... the whole experience was horrible!
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Good sarvice
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The best storage I ever used, friendly staff, secured and perfect for me. I love it and surly I will recommend to someone else.
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Very efficient, everything straightforward. The team at Putney are very good
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Actual price and details must correspond to what the company advertises on the site. When a particular size appears available online then it must really be available and not expect the customer to pay a higher price. Quite confusing processes. When one pays so much to use this service one would expect to be provided with a clean storage space and not be expected to come prepared to clean the storage space. When the site advertises that payment could be done via credit card they should not then expect customers to pay cash. When the customer is told that could set a direct debit via a credit card they should not be expected to provide debit card details.
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Suggestion for improvement: Pricing could have been more competitive and clearer.
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Very helpful staff who guided me through the process of choosing the right size storage unit and boxes. Excellent pricing on all units.
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The staff were very helpful and friendly would use again
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Good customers service good help
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Service from the beginning was excellent. Everything was explained to us clearly, and it was very easy to followinstructions given. Very friendly service.
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Mandy and the guy with glasses (sorry for not knowing his name) have been brilliant.very helpful and accommodating
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Excellent service no problems
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Excellent storage centre, there was 3 staff members on site very knowledgeable and eager to help and a service with a smile, which you don't get much of these days, will definitely recommend to family and friends. Really good prices in comparison to all the other storage companies around. Cant fault a thing... yet!!
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Pleasant chap at the front desk!
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Really easy to set up and the staff were very helpful
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very good service showed me around and we worked out the right size unit to have now having filled it up it was just the right size
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I received very good service when I joined, but the problem is not having the use of both lifts. And on the first visit, the only lift that was working broke down also. Due to the professionalism of the gentleman offering me another unit, rather than to have to reload back onto the van I would have rated you one star. He even gave me a call to let me know when the lift was fixed. When you have hired a vehicle for the day, it is important to have everything in good working order as extra expenses occurs. But, on a good note the unit is of a good size which I am pleased with.
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Positive experience again. Very friendly and professional employee who served us. I would recommend and by again.
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Shurgard issue invoices illegally. Invoices contain an element for vat, you cannot issue an invoice before the 14 day notice period shurgard do this as part of their process. If they cant get this right what other illegal activities are they doing.
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Andre and the lads over at Shurguard in Highams Park were excellent. Always there to help and helped me out with a number of things. Many thanks
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Quick service, informed and helpful .
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The code had not worked at all since getting the storage 5 days ago. The staff in the site been good but is frustrating having to get an access code daily from the store. Otherwise been good but am suprised the firm's it support take this long to fix the access code.
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THE WORKERS ARE GREAT AND PRICES ARE GOOD ESPECIALLY FOR US AS A CHARITY ORGANISATION
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I was told one price and it turn out I was paying more that I was made to believe.
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Everything at Suregard is extremely efficient, polite and helpful, I cannot say anymore than that ! congratulations on an excellent business.
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Attendant went out of his way to be helpful and instructive. Very pleased.
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They were very quick to get me into the facility and quite helpful. They even loaned me a pound coin to use for unlocking their trollers!
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We were unsure of the size of unit to rent, but the staff were extremely helpful in showing us the sizes of units so that we could come to a decision. Having made the decision, they spent time trying to find a unit close to another that we had already rented. They were courteous and extremely helpful and patient. Great advert for the company.
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Great staff who work there they showed us different units to see which one would suit us very polite and provided a great customer service especially Vince
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Amazing experience, all staff works fast and polite, clear explanations and instructions for usage, as my first experience of storage usage i was pleasantly surprised that this is so easy and comfortable.
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Short staffed at the weekend but still given personal treatment. Problems with code sorted without fuss.
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Helpful and attentive service from both Rory and Keiran. Good clear information delivered with good humour. No task was too much for these guys, so would recommend this place with confidence.
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1) In the run up to securing the new storage space, service was very poor: it was impossible to get hold of the Putney branch and when I did I requested some information and was never called back. 2) on the Saturday I arrived at the branch I tried to get to the service desk area and knocked on the internal glass door which was locked; there was no sign whatsoever saying to use the front entrance and despite the fact the agents on the desk who were laughing and talking could have walked over to tell to go all the way back to the front, they ignored me. The later claimed they were on the phone. 3) The person who served me had no idea where the storage unit I was allocated was to be found (got confused by the number) and he explained he was from another branch Overall not the best experience with Shurgard. Disappointing.
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N/A
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The Shurgard Self-storage centre was close to home and when I enquired about size of spaces available they provided a good estimate of what I might need. They also allowed me to see for myself the recommended storage space and one unit that was slightly smaller which was the ideal space required. When I signed up I received my first month for £1.00, but anybody signing would need to check if this offer is available. The staff were friendly and very helplful. This is my first time using storage and I would recommend this storage company if you are looking for something with a good price and security.
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Yes
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It is annoying and inefficient that you can't book the storage more than 15 days before your move in date. I kept getting phone calls telling me to pay for my reservation otherwise I would lose it and there was only one unit in that size left but then told I couldn't pay for it yet because it was more than 15 days. In the end I had to take the store a few days before I wanted to.
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Polite and extremely efficient service , I was shown the different sized units that I was interested in and the man very patiently answered all my questions and concerns relating to the facility. Everything was explained clearly and it was such an easy experience.
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Explanation of service and cost, and processing the transaction quickly.
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The service from the member of staff was well understood and in just a matter of minutes storage space was allocated to me which fitted nicely without him seeing my belongings
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All superb
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I'm very happy with amazing benefit,including the discount they offer me £1 for the first month.more importantly mr raffle was very helpful showing me some of storage for me to look.Hes was very friendly. Thanks
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Friendly service from staff. Clear pricing with generous incentive discount and reasonable on-going rates. Clean modern storage units which appear secure, with gate, lift and unit layers of protection, plus CCTV. Convenient access hours. Only minor niggle is trolley-release requires old-style pound coins.
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Very dirty....
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Would recommend them
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A perfect service!
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Good services.
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On the telephone they were very efficient and friendly, able to answer all my questions. On arrival they were exactly the same and showed me a variety of units to ensure we were happy. Price was competitive. It is a very clean, tidy and well organised. My only criticism was that we making an early enquiry and told that we needed to book that day in order to secure the unit and get the deal they were running. The unit has sat empty for a week or so and two weeks later the deal is still available.
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From reservation online to talking to someone regarding the booking to seeing the storage space things just flawed. Good staff who explained everything well. Happy with my decision to use Shurgard. Would recommend especially the Burnt Oak branch in London
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Good service
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Yes
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Easy and straight forward to arrange
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The guys were very helpful and explained everything to me.
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Fantastic staff at Hanworth. Always ready to help and just delightful to deal with. They really understand the importance and meaning of customer service.
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Simply remove £1 advertising and put real ones. It cost me 1st month £24.
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Very polite and friendly service staff member didn't push me into getting a bigger storage space nice clean premises well done!!!
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I would definitely recommend you to my family and friends. I find staff friendly and professional. Location and access is very convenient.
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helpful with saving money
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Just could have been friendlier...very curt and unwelcoming.
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Incorrect storage opening times listed for Harrow Shurgard along with broken doors meant that we got to the facility more than once with loaded vehicles and no access to storage. This was a caused a lot of disruption and time wasting for us. The staff at the facility were as helpful as they could be, but faulty doors and wrong info really marred our experience.
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obsluga mila szybka i bez problemowa maja rowniez przystepne ceny
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Polite and quick service
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Good customer service with clean environment
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Friendly and helpful staff; quick completion of paperwork. Recommended.
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Very helpful and polite. I have compared different storage facilities and I prefer Shurgard because it's clean, security is good and there's access 24-hours.
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I came to 'move in' on the last day of April and my experience with the company is nothing short of great. The bearded gentleman who was in the office was working alone which was not nice but he was good to look at so not too much of an issue ;) He had various clients in all at once but he handled it like a champion each and every one of us was made to feel like we were number one and all our needs met and adhered to, the building is very well maintained clean and easy to use with the codes and trolleys provided. Car park a bit small but works fine with what's there. Will definitely be recommending Shurgard Romford to friends and family. Off to a good start and a good rapport with the Romford team.
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Extremely pleasant and accommodating staff, makes all the difference.
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Excellent service and kind
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The service seem so poor
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Excellent customer service, the gentleman that signed me up was informative, polite and was able to answer all my queries. I would recommend Shurgard
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The staff explained the procedure and helped me negotiate the electronic locks and padlocks.
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I was dealt by Ryan from start to finish, who was probably one of the most professional people I have dealt with in relation to customer services, who was more than helpful and trying to accommodate our needs as best as possible.
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Service was excellent on the day ensuring we got the right size unit
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There are great staff too help in your new storage. Very helpful and happy
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Staff could not have been nicer. Very professional. Very helpful.
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Andre listened; then summarised my needs and seamlessly executed the process in 20 minutes from viewing to signing.
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Excellent customer service, took me through the process seamlessly. Advised on the correct size storage for me. Thank you Sam!
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Excellent price and friendly service.
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Very easy process to set up the account and the staff very helpful and friendly. Great deal on the cost of the unit. The facility is very safety conscious and secure. Would defo recommend.
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Excellent service. Clean, efficient and your Manager knew exactly what he was doing and talked us through the whole process well.
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Our booking was efficient, with friendly service delivered in a non rushed manner. We were shown the properties and made to feel welcome.
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It took me hours to register for the storage space due to systems issues, time I had taken off as annual leave. However Cecil who was the store assistant was fantastic in his service on that day, and in finding a workaround that allowed me to get the storage space access when I needed it. The service post that visit was bad whereby I was drip-fed requests for various information that had either not been stored correctly and therefore I had to repeat providing certain information, or I was told I should have been asked for it upon registering but wasn't.
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There is good service and the people working there were always ready to help.
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Good service by the receptionist and showed everything and explained how shurguard works.
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Because they are the best!
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Ab
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Great costumer service Would sertenly advise others to use them
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Your staff were brilliant
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All I needed was just space to store my household stuff temporarily but the experience I had was excellent. This is based on the professional advice & hospitality of the staff. Highly commendable.
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The staff where a pleasure to deal with, very helpful and nothing was a problem to see different size units etc. Easy to set up, along with ease of use and confidence with security of building. Would 100% recommend to anyone.
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Great value, great facility, long opening hours and very helpful staff
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Excellent, very slick service you can tell it's an American concept. They made everything easy.
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There where all very helpful and pleasant
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Excellent service. Helpful staff .Repaired light in unit within minutes of my reporting it broken. Good introductory rate on internet. Spent a whole day at the unit sorting out my items for storage, had to use their toilets - kept clean by staff. Coffee/lunch available nearby at Toby Carvery if have to spend a few hours at the unit this is very handy. Excellent access hours. Very convenient.
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I reserved a space online and received a callback very quickly. The sales guy was really helpful and pleasant and let me know about a discount I had missed when booking. He signed me up quickly and made everything clear. When I came in to sign contracts etc the 2 people at the counter were lovely and friendly and talked me through the paperwork. I was then shown to my unit and everything was demonstrated to me. Great service and friendly people
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