Customer reviews | Shurgard
✓ First month's rent £1 * ✓ Free reservation & cancellation ✓ No deposit
FOR EVERY MOVE IN LIFE
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Shurgard's customer reviews

Customer reviews

Date
Rating
Feedback
Anonymous
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Brilliant team. Brilliant place.

Just brilliant, efficient and so helpful. Thank you.
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Excellent.

Excellent service, I would recommend.
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Professional and courteous

Professional and courteous staff, adequate sized storage for what was needed, will use again when necessary.
Anonymous
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Would not go anywhere else. First Class Customer Service, thank you.

Shurgard at Putney have been beyond helpful to us these past few weeks. We are very grateful for their efficiency and help. Kate
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The staff at shurgard are excellent and the services are wonderful, good security
Anonymous
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Excellent

Excellent service
Anonymous
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Very nice service and tidy place.
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Great service from Shan, gave a tour of the premises and different sizes of units to ensure I was happy with what I’d chosen. Good location and price
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friendly quick service
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Very professional and helpful staff. The room spaces are clean and safe
Anonymous
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Dani and Tim had great customer service and were very helpful
Anonymous
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Many Thanks to Anne

As a family, we have used Shurguard Epsom on many occasions. The latest rental was dealt with by Anne who was extremely helpful and she ensured that the whole process of organising it was handled quickly, efficiently and without issue.
Many Thanks Anne!
Anonymous
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Good secure reasonably priced storage!

Excellent facilities, easy access and very friendly staff! Also very secure.
Anonymous
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Great service and assistance.
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Top class introduction to storage units!

Very helpful gentleman at reception explained everything in detail at the check in and helped my removal men find the unit
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Herne Hill staff friendly and efficient

I went to the Herne Hill Shurgard and was given all the information I needed on my first visit (including a viewing of the space), while on the second visit all the paperwork was processed efficiently. Both staff members who dealt with me were friendly, helpful and polite.
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Great staff very efficient
No hassles no problem.
The is kept tidy and clean.
Easy access, great price and I am very happy customer.
Anonymous
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Very friendly staff.

Yes
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excellent, good customer service

good service, and good time shift
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Great customer service
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Well done Sam!

Great service from Sam at the front desk.. whole experience simple and quick from someone who has never used self storage before!
Anonymous
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Great Customer Care!
Anonymous
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Great service , always get any packing materials etc

I have always had great service
We have used other storage but the Shugatd in Ruislip is the one that meets are need
The staff are always very helpful
Anonymous
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Clean/ Secure and Helpful

Team at the Unit are very polite and helpful.
Unit is very clean and Secure with easy parking
Phone Team again really helpful and informative
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Brilliant Service
Anonymous
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Very helpful

Very helpful when changing to a smaller unit. Customer service was excellent
Anonymous
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Shurgard is very good in terms of secured, rates and tidy environment.

They understand customer’s needs
Anonymous
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The sales rep was so excellent, he give support and clarify all informations thank you ricardo.
Anonymous
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no comment
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Great Site and Excellent Service from a Friendly Team

The team at this brand new facilities in Herne Hill Shurgard were so helpful in arranging my move into the facilities. It was great to find this storage service in the Herne Hill area. I will certainly recommend for storage.
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The customer service has been informative, friendly and above all helpful.
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All good

Yes for sure
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Very helpful and convenient

Very good service, good value, need better trolleys
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Excellent service.
Anonymous
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Great storage facility.

Great storage facility, easy to book, nice and clean and secure. Staff are super friendly and helpful. And the price was much better than other storage companies nearby!
Anonymous
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Ricardo at Shurgard Gypsy Corner was very attentive and helpful

Ricardo was absolutely great in helping us to sign up and to get settled with our new storage unit. He was very attentive, thorough, and had a friendly, personable approach. We were very happy with his service.
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Start god is number one sorry in UK I give them five star
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I have rate shurgard 5 stars for their pricing and location.
Anonymous
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Great Service Received
Anonymous
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Very good experience ,very helpful and reassuring staff.

I was able reserve storage by phone and on arrival at the staff was very friendly and helpful.
Anonymous
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Great service

Wonderful service, polite people and helpful all way round. Appreciate
Anonymous
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Very safe and easy accessible, friendly staff
Anonymous
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Highly recommended. Extremely efficient and helpful. All guys very polite and easy to deal with.
Anonymous
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Brilliant

Thank you for a fantastic service from a fantastic staff!
Anonymous
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Very helpful staff

Very helpful young lady on desk on arrival made everything very simple and easy to understand recommend highly
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Excellent service!

The staff are knowledgeable, helpful and polite. The systems are well thought out, easily accessible and clean.

Pricing is fair and all charges are clear.

What more could you ask for?
Anonymous
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Easy quick and great customer service through Vishal
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great customer service

great customer service
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Moving goods into storage was extremely easy. Online and I store advice was also extremely helpful.
Anonymous
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Really helpful and friendly gent working on the day I went into get a storage locker. Explained everything fully and was able to set me up with the size of container that suited my needs
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Great Place, Great Staff

Great facility. Employees there are very friendly but professional also. Exclaimed all the terms and conditions verbally so there is no confusion and was very clear and concise. Would recommend this facility to anyone looking for great storage with great staff
Anonymous
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Best customer service friendly staff.

Best customer services and friendly staff. Secure storage, easy to use, plenty of time to use your storage.
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They were friendly and helpful. Everything was done shortly with clear explanations.
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Good service

From start to finish, they did the whole process well! There were a lot of signatures required, and it was all explained and made clear. That sums it up.
Anonymous
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Good location and service.
Anonymous
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Good

Staff was polite and thorough.
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What a great service A*

What a great service A* - Dealt with Robert who helped me find the right unit for my needs, extremely helpful and very friendly. Would store here again
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It’s good

Aaron was really helpful
Anonymous
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Good services
Anonymous
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Always there to help whenever.Place kept very clean and parking facility good.
Staff excellent.Always three for you.
Anonymous
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Good service
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Each member of staff gave us time. Were really friendly and wanted to give the very best service. Nothing was too much trouble. They advised us and helped us in every way possible.
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The staff were friendly and were keen to help us in everyway possible.
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A very professional service. Very good and supportive staff.

The staff were very helpful. When there was an issue with my access on the first night, the manager personally helped resolve the issue amicably. The storage unit is very clean and tidy. Its very good.
Anonymous
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Latoya, at the Deptford branch, was absolutely brilliant. Very helpful & informative & made the experience of signing up very easy. The custard cream biscuits helped a lot! Thank you, Latoya
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Perfect Storage, Perfect Customer Service

Our experience was brilliant, clear and all our queries were addressed. Hussain, the store manager, was polite and made the experience super easy! I'm glad we chose Shurgard for our storage.
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Well Reputed competitive firm to beat the market.

Very well experience staff. Not to forget Ben very energetic , humble excelent customer Service very systematic who will be the asset of SUREGUARD. Great youn gentleman. I wish him a bright career in this well reputed Storage firm . Wish Ben a a success in future.
Anonymous
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Very positive first time visit. We were very well looked after by your representative Gregory, who gave us everything we required.
Michael Cox
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Great service at check in
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your staff are very helpful and good at their job

your staff are very helpful and good at their job
Anonymous
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Storage made simple

Everything from start to finish was simple and made easy by the knowledge of their staff. They had availability for the size and timings I required - unlike other storage centres in the area who advertise for what they've not got.... Perfect would recommend and use again if required, without doubt.
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The staff member was extremely helpful, explained everything clearly and provided useful information I'd not thought to ask about.
Anonymous
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Good rent deal facility need the security of units like other competitor

Gave new comers discount sales agreement.
Meet the challenge of of competition.
Followed renting procedure well in a short time.
Find out about perceptive needs.
Friendly and helpful.
However security of unity from another competitor has still to be meet.
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Thank you Sam for getting me my best option, you save my day!
Anonymous
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Great service!

The staff were friendly, helpful and knowledgeable. I was informed from the onset of all the details involved. It made my move easy and hassle free. The advisors encouraged me about ways to save money to maximise my experience for my own benefit. Really great service over all.
Anonymous
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In a perfect order ...Qualified staff ...
Anonymous
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Easy and practical. Also very helpful staff in the shop.
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Easy, safe, reliable

Farid at Shurgard Deptford made things easy. He was clear and methodical and have great advice about which boxes buy and for the best price.
The location is also easy to find and the facilities are clean, secure and easy to navigate.
Anonymous
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Great storage solution

Very easy process to reserve and book storage. Staff are all very helpful and knowledgeable. Storage units are clean with good access and plenty of trolleys available. Prices are also very competitive, particularly with the first month for £1.
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"Very Organized and excellent service , staff are also very supportive too!"
Anonymous
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Excellent

The assistant was very friendly, knowledgeable, presenting an excellent first impression of the company.
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Had a very good experience! Friendly & helpful Staff!
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Great time at the Edgware branch. Great security. Vlean environment

Great Service from James and Kamal at the front desk. Very friendly guys. Very clued up.
Professional approach
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Good customer service received from Zara

I went to Chingford(Highams Park) storage and I met Zara who was really helpful and friendly. Good customer service
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Great service

Great and friendly staff. Very helpful.
Helped me to find the right storage and given a great advise.
Anonymous
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Pleasant staff
Anonymous
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Nice facility very helpful staff will recomend
Anonymous
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Good service and information
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Friendly and informative staff . Clean and well maintained units

Professional staff . I was informed of all relevant charges . No hidden charges
Anonymous
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Professional staff and very knowledgable Staff

Knowledgeable staff who explained everything that I needed to know.
My only criticism is that the storage unit I was allocated was not square and is almost a wedge shape and it would have been nice to had this explained to me when I got the courtesy call to confirm my reservation
Anonymous
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Good Storage

Brilliant access, clean and affordable. I have chosen 4 stars due to the automatic gate on the inside to access all units, doesn't work.
Anonymous
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Helpful staff

Very helpful staff, very clean, more lighting in unit would be good.
Anonymous
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Unit measurements could be more accurate

I was very happy with the member of staff who helped me get it all set up.
He was polite, knowledgeable and patient with all my questions.

The unit dimensions aren't always accurate - so make sure you call and check
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Friendly helpful service

YES I WOULD RECOMMEND
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Ridiculous thatvyou have to put in an 8 digit number to get into a lift each time when you’ve already put it in twice to get into the establishment.
Sophie K
Hello, thank you for taking the time to give us your feedback. At Shurgard we take security seriously. That's why we give an individual PIN code to each customer. This code gives our customers access to the facility and the floor where their storage unit is situated. No one else can enter this area unless theyve got a unit there too. We thank you for your understanding. 3/19/2020 10:26:27 AM
Anonymous
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Still new

Because I am still new with under a week at the sight. I am not in a position or qualified to pass judgement.
Anonymous
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I felt rushed and did not feel I could ask questions

The staff are very rude. They have no customer care skills.
Sophie K
Hello, thank you for taking the time to give us your feedback. We know that using storage often comes at times of change in peoples lives. Our staff are sensitive to this, treating each customer as an individual. We are sorry to hear you did not feel appreciated and will share your feedback with our storage team. 3/4/2020 1:29:24 PM
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Good service from staff. Old facilities, needs an upgrade and better lifts

Service and attention to detail by Dani who works there was excellent. Give her a gold star! Tim was friendly too. My rating is not higher because the facilities, compared to your competitors such as Big Yellow and Safestore, are of a much lower standard. Two tiny lifts and one was out of order on the day we moved in. The lift that did work is extremely old fashioned with a very low ceiling. The luggage trolleys are not able to fit inside unless you take extra effort to position them in a certain diagonal way accross the lift. Their is barely room for a person to also get inside. If someone does close the two gates on the lift properly after use then you cannot call the lift from another level. Given that each customer probably spends at least 150pounds a month to be there, and some people will be paying much higher then maybe some of your big profits could be spent on upgrades and refurbishment, more user friendly trolleys. The whole place feels a bit like old run down castle. Narrow corridors. Could be more signage on the walls directing you to lifts or the way out or the stairs...bit of a maze
If it were not for the £1 intro offer, I would not have chosen Shurgard but it meant spread over two months, it was cheaper than the competition.
Service was the best part
Sophie K
Hello Dean, thank you for taking the time to give us your feedback. Our staff members take pride in looking after their facilities, maintaining them to high standards. We have passed your concerns on to the Store Manager who will be looking into this in more detail. We hope you're having a positive storage experience and thank you again for sharing your valuable feedback. 2/18/2020 3:10:43 PM
Anonymous
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Lifts are not repaired for 6 months.

Lifts are always faulty.
Nobody cares for 6 months.
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No Pump Trucks available. Trolleys are missing.

This place is left for its own fate.
Sophie K
Hello, thank you for taking the time to give us your feedback. Our staff members take pride in looking after their facilities, maintaining them to high standards. We have passed your concerns on to the Store Manager who will be looking into this in more detail. We hope you're having a positive storage experience and thank you again for sharing your valuable feedback. 3/4/2020 1:20:44 PM
P.s Edgware branch,
Just checked 5 mins ago, LIFT is still faulty.
Please confirm with the branch if you are sincerely concerned. Thanks. 3/4/2020 2:02:47 PM
Anonymous
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The representative was very rude and I was never told when I booked the space that I have to buy the insurance before I turned up with my stuff and a large van. I was misinformed about the insurance and wasn't given any choice but to pay extra on the spot. If I was informed in advance that this is a must otherwise I will not be able to get the storage, I would have purchased the insurance by myself before coming. Now, this is an extra £12/month on to my monthly storage bill. If I knew beforehand I would have not book the space with Shurgard. I would like a refund on this month insurance and cancel it for the future as I am not happy with the mis-information sold to me.
Sophie K
Hello, we are sorry to read you did not receive all the information on pricing you needed. Unlike many other storage providers, all available units and prices are shown online.
The only extra costs new customers need to pay are a one-off administration fee and a unique sealed lock to your storage unit.-Although all our facilities are fully insured, you still need to get an insurance to cover your stored items. Our rental prices cant include this because the cost depends on the value of your goods. You can find all the information on pricing on https://www.shurgard.co.uk/self-storage/why-shurgard/self-storage-prices. We are confident that the overall cost of your storage at Shurgard offers great value in the market and thank you for storing with us. If you would like our us to look into this matter further, please send your customer ID and phone number to info@shurgard.co.uk. 3/5/2020 9:33:47 AM
* Promotion conditions.
Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting.
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