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Shurgard's customer reviews

Customer reviews

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76
366 reviews
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17
86 reviews
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0 reviews
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2
10 reviews
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3
17 reviews
Date
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Feedback
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Good customer service when signing up for my storage unit. Everyone in the office was extremely helpful.
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The service is excellent
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Staff were very good explained everything and friendly
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No comments
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Was not treated right.Left me frustrated ,unhappy ,Confused and were not bordered.
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Good service and value for money plus clean and easy storage
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The employees are excellent, helpful and experienced.
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Excellent service, well informed staff, fully prepared to go that bit extra
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The service was very helpful finding the best and most economical solution and I am very happy with the storage space which is clean and dry and easily accessed. I was also very grateful to receive some help lifting heavy boxes into my car Yes I certainly recommend this branch of Shurgard.
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Amazing customer service from the staffs
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I had a horrible experience on the day of my check in.
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Everything you'd expect, easy and convenient.
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Friendly helpful staff, we were able to get all our storage needs sorted within a matter of minutes. Takes the stress out of moving
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The person who assisted me at South Croydon was very helpful and had even tried contacting a manager to get the situation rectified. However I am not happy with my booking in general. I had phoned from abroad the previous week and made a reservation for the special offer. Apparently I had been diverted to another center where a trainee handled the call and made a mess up. When I got to South Croydon they did not have a special offer and my booking had been made for Purley Way instead, which was around another 4 miles away. Furthermore the unit booked was on the 4th floor way to the back of the building. I had over 2 large vans of furniture to move and it would have taken hours on a trolley via a small lift one piece at a time. Since the van was already loaded and I did not have time to look around for alternative storage facilities at 3.00 pm on a Saturday afternoon, I had no option but to pay the full price at South Croydon. I suggest that if these are the kinds of unit that are on special offer, it should be made clear to the client when the booking is being made. And infact it would be useful if a map indicating the unit was sent with the confirmation.
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employee at the premises was very nice, informative and patient. very lovely service. Also happy with the price and unit size. clean premises aswell
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Excellent customer service and very friendly, informative staff. would definately reccomend and use again. Security excellent.
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Love the security of the whole compound,great price too with friendly and helpful staff
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sorted out a new storage room quickly and easily, perfect size, great staff, very good value for the first month
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They were clear and helpful with their advice and their service. Helping us to make the right choice for our storage needs.
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Prompt service and the staff on duty that day was very helpful and even gave me a good advice re dumping site and waste disposal
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Convenience security ease of use ....
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The gentleman who helped me and checked me in was very professional and informed me of the whole procedure as I had never used this services before and didn't know what to expect. Please pass him compliments for a job very well done!
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Really great service. Went through everything in detail.
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Great service called me back arranged everything over the phone payment done and next day I had access to the room. Just one negative you will need to buy a specific lock and cant use any.
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Clean, organised, useful. Helpful staff. Easy to use - early till late.
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both members of staff were very friendly and helpful providing us with the best solution to suit our needs and budget requirements. We were shown lots of different storage units until we found one that was suitable for us.
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First time user, so far ever thing has been good. Very happy and team were very helpful. Got first month on special offer but the dates were not flexible sense lost a weeks storage.
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Great service, nice and clean facilities. I was a little misled by one of the Shurgard employees but altogether it was a great service at a great price (£1 promotion, including insurance and something else which I've currently forgotten, came to under £27 for a month's rental of 90sq ft - bargain!
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good service yet a long wait
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Dan and James are polite,knowledgable staff. they supplied me the ideal size direct access unit to make my life as easy as possible. will recommend shurgard to my friends and family.
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Very helpful staff, well lit and ventilated units. Would use again..definitely recommended
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Awesome
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Very help full and informative staff
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Kind employees. Don't try to do hard sale and no minimum contract for the one pound deal.
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Customer service perfect. Access to the unit is easy.
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We found the staff friendly and welcoming. Everything was explained so we knew exactly how the system works. A pleasant experience.
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Staff professionalism through effective management
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Brand new facility, and friendly, helpful staff. Even a tiny bit of extra space behind a pipe at the back of our unit which was perfect for keeping our (modest) art safe from harm during the move-in. Only problem on 'move-in day' was customers keeping trolleys in their units instead of returning them so there weren't a lot to go around (still just enough on the day though), but they seemed to be planning to get on top of that with chrges that would make people think twice about that little idea. There is an additional charge not listed on the site for a lock, but you can re-use it if you store stuff with them again,
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First class service at very good price
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Great service, good location. Helpful staff.
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The lady who was serving us was really helpful and very nice . 👍👍
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The guy was so helpfull and made it very clear...very clean ..
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Staff member Akash was fantastic. Provided excellent customer service.
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Friendly staff. Changed my mind regarding unit required, and the staff were very helpful catering for my request. Top marks for service !
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I rushed in 10 mins before closing. The staff were understanding and very helpful
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Very friendly and helpful staff. Also good facilities (trollies, lifts, parking etc.....). Rate is also reasonable.
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Great customer service, price and clean facilities - trolleys always available too which helps
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very helpful, prompt response and easy
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werqwer
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Prompt, clearly explained service. Colleague who answered the phone was extremely pleasant and polite to deal with. Could not recommend him highly enough.
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Excellent clean extremely safe place..vet professional staff and I feel reassured my furniture is there. Prices very good
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very efficient and helpful service; good customer focus. convenient location. slightly confused by entry system and access to first floor unit - couldn't get access to lift initially (but the removal team I was using soon sorted that).
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Difficult to find out what the cost of the unit was before agreeing, expensive insurance.
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Lower cost
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So far very good efficient helpful friendly service and great first month offer.
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Service received from the Manager was very poor
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Good customer service and easy rent!
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Great customer service
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Great customer service, very helpful staff.
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Great service, easy to book, cheap and great facilities!
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Great customer service: efficient and easy to use & access
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Great service great offers reasonable price friendly staff
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We've used this Shurgard facility in the past - it's convenient and the staff are always helpful - nothing seems too much trouble for them. Also, the unit we wanted was well priced compared to other local competitors.
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I was advised to accept the wrong size storage, and then had to pay more for a bigger unit !!!
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Staff at the Ewell unit are always helpful and friendly . It is kept clean too
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Very helpful staff who took the time to work out the best package for me. Easy to use service in a really convenient location
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Quick service, well equipped, storage accessible in appropriate timing.
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Very helpful and knowledgeable staff. Excellent facility.
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Very welcoming and helpful member of staff who showed us around explained the pricing and terms well. The unit is good value for money and access is very easy
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It is safe and a good place
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The staff (John) was polite and helpful.
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The member of Staff was covering at site and was,personable informative and helpful. They were very patient with previous customer.
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Mr john who explain me every thing very good and mr john attitude were excellent .
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"Kia offered excellent customer service and helped with finding the best options for my needs.
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Quick service and clean storage!
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Very good service
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Excellent service and accurate information from start to finish. Nothing was too much trouble and best of all...the price quoted was the price paid!!
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Excellent work by your staff all round from the star to the finish
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Helpful staff from start ,acurate information,easy access to unit.Very competative price structure.
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First Class Service!!
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Excellent and professional service by staff..helpful,polite and courteous throughout with in depth knowledge of the service...only fours but felt a little let down providing proof of address...very specific type documentation required ..I felt they should have accepted a recent phone bill with my address on it but apparently it was not acceptable...it meant I had to scurry about a bit getting suitable documents..Apart from that small niggle I felt great relief,satisfaction and a load of stress lifted off me...I will definitely recommend anyone I know who.needs storage to try Shugard!Thanks to the team at Shurgard for such a great service!
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We have used it for three years already, just added one more storage, no problems, smooth, fast, staff always helpful at any time. What you see it was you get, and no surprises on added on tariff.I will recomend it to anyone
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V helpful and transparent
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Excellent friendly staff. Very helpful and good storage space.
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I was satisfied with the treatment and services I received. My first experience was a good start and an encouragement to continued patronage
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This is my first experience of using storage but I have to say that your staff have maintained their professionalism whilst being very helpful, friendly and have provided excellent service. It is encouraging for Shurgard to have such staff who carry the name in very good stead.
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Very helpful staff and good standard of service and facilities. But rather expensive compared to other companies .
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Good services
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So helpful polite friendly and go out of their way to meet our needs
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Kriss was very helpful and explained everything well-could not have made it easier for me-a few days later I bought boxes and a different man was equally helpful so I think you have a good team there-many thanks
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I liked the service provided.
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The storage is nice and clean with storage units in great condition. It's not too busy so you can do everything without disturbing anyone. However, there is the odd spider appearance, which is a little unnerving. Overall, the staff and the actual storage units are great.
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Good customer service friendly staff knowing exactly what there are doing and trustworthy
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The service I received was excellent. I was greeted warmly and all my questions were answered. I was given all the information about the units and there was never any pressure. In addition I was provided with the right sized option and not one that was oversized or would cost more.
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Fast and friendly service
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The gentleman who finished the paperwork for me was terrifically organised and helpful. The young woman I spoke to when I telephoned called me back, emailed me and was generally incredibly helpful.
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Staff very helpful and explain the deals with great detail.
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easy access, easy to find. Customer service was very helpful.
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Excellent customer service by young lady at reception. I have taken a road level unit and area around unit covered with leaves. This unfortunately hid a massive mound of dogs poo which was stepped in when loading the unit. More attention needed to keeping all areas clean!
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Excellent staff, very professional, good clear pricing