BEST PRICE. BEST SERVICE.

Shurgard's customer reviews

Customer reviews

Date
Rating
Feedback
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The shurgard is clean the people in the office are good communicator clear

The office people are good communication skills they are polite and the place is clear and clean price is ok the only problem sometimes is the trolleys sometimes is stock please check up those trolleys thanks.
Anonymous
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Helpful. They ensured I got the space I needed. Did what was inthe best interest of the customer.
Anonymous
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Helpful. Nearby

Yes and yes. Nearby , helpful staff, suitable area.
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Great service!... A lot of information and help provided... Thank you very much!
Anonymous
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Professional friendly service from the staff, Ryan is particularly helpful.
Clean secure environment at a very competitive price. Highly recommended.
Anonymous
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All areas should kept clean near the parking lot.Had two puntures due to nails and costed me £300 to replace tyres.
Ann D.
Dear customer, sorry to hear this happened. Our staff members take pride in looking after their facilities, maintaining them to very high standards. We have passed your concerns on to the Store Manager who will be looking into this in more detail. We hope you're having a positive storage experience at Shurgard and thank you for sharing your valuable feedback. 19/07/2018 7:26:53
Anonymous
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Very helpful staff at your south Croydon branch

Very pleased with all the help your staff gave me
Anonymous
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painless

Very easy and fast to rent storage lady and as very helpful and flexible
obtained storage in less than 20 mins from start to finish
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Good customer relations

Good customer relations.
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Very helpful and knowledgeable staff who go above and beyond to help their

Would recommend this storage facility to anyone who is looking, clean throughout and staff friendly, knowledgeable and very helpful
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Good service, easy and straightforward storage

Good service, easy and straightforward storage.
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Tim from forest hill was amazing with his customer service
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Love having the extra space to put things
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Staff were pleasant, polite and helpful
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Very helpful guy on booking in. Everything well explained.
Anonymous
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Excellent help and service with a smile nothing too much trouble

The storage units were safe and clean, access easy, staff efficient friendly helpful nothing was too much trouble . Excellent service
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Staff was more than happy to show me a number of space and what price options were availability
Anonymous
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The receptionist was excellent very polite and helpful
Anonymous
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Yes I would recommend them.very helpful staff.
Anonymous
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easy, fast and very nice staff. For now, great experience.
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Quality service

The guys are really professional, helping and polite. The whole store place is safe and secure with affordable prices.
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Excellent service

Member of staff was very helpful. Showed a variety of storage rooms until I was satisfied with the size. Explained everything well and was able to answer any queries I had confidently. Very polite. Would definitely recommend his service.
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Great clean facilities, friendly adequate staff. Height restriction for vehicles. Luton van doesn’t fit. Normal extended top van fits fine. Clear rules. Great convenient place!
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Why aren't more staff this helpful.....

From start to finish, from advice to practical solutions Mr ******** was great & I feel my belongings are even more secure now.
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Helpful staff. Clean and secure storage.

I have found the facility amazing. It’s clean, secure and easily accessible. Mo helped me and showed me around the facility and explained everything. He was very friendly and professional. I wouldn’t hesitate to recommend this storage facility.
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I am very happy with this company .The prize is Iffordable and service is very nice.I will tell other people as well for this company.
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Everything
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Good customer service.

The person who served me communicated very well and was pleasant to deal with.
Anonymous
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Easy to arrange and amend, great facilities and reasonably priced!
Anonymous
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Great service

Fast and friendly service
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The clerk who helped us was so helpful. She was a joy to deal with and made our experience very positive. The site itself is immaculate and very secure.
Anonymous
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I would recommend

The staff that I spoke to (especially the young lady that suggested I come me down and view the unit) were knowledgable and really friendly and was able to put my mind at ease. The transaction and process was quick even when I needed to get a larger unit. Thanks for all their help, I am impressed.
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Organised at ver6 shor5 notice , an hour before closing
Friendly, realistic, very helpful,
Anonymous
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Good very good iam so happy
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manager very efficient

The manager i dealt with was excellent this is the reason i am giving 5 stars
Anonymous
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Very efficient and helpful staff.
Anonymous
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Excellent service at registration

Excellent customer service at the first visit and registration. The lady that helped us made a great effort to make sure we understood everything in the contract, how it all works and showed us personally around. We felt very much looked after.
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Easy to use secure storage facility

Lovely helpful staff (Tim) who explained everything so nicely.
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Thanks again, no issues with your team at Croydon Fiveways.

Staff member on site very pleasant and dealt with my requirements in a professional manner.
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Well impressed with everything

When i arrived at the facility I was greeted by two very personable young men that did everything they needed to make me feel wwlcome.
They also ensured that i was completely aware of everything I needed to know about the facility and how to rent and use the facility.
I was very pleased to see that there was no hard sell on anything, and that the guys did everything with a smile on there faces.
This all led to me being assured I had picked the right facility.
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Economic storage beats the competition

Fu the gentleman behind the desk was very hospitable in explaining to me the easiest and safe way to store my belongings.. And compare the price of all the storage companies Shurgard is definitely the most efficient and economical.
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Easy sign up process online, prompt follow up call from manager. Very straightforward paperwork and very knowledgeable staff.
Anonymous
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n/a
Anonymous
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Amazing service. So friendly, knowledgeable and helpful. Would 100% recommend - and have!
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Top service and top people, very helpful
Anonymous
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Another great service

As a family we have used this service and location many times
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Costomer Services was very good
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Great service at a reasonable price.

Great service and reasonable price. Helpful staff. Would definitely use again and recommend to others.
Anonymous
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Staff fantastic repairs needed urgently, better and more tools needed.

The staff were wonderful, friendly, helpful and very polite. The unit met my needs, however the entrance to the front of the building needs urgent repair. The trolleys get stuck in the broken concrete just before entering and on leaving and when you have a full trolley that is not a joke, what you are carrying catapults off the trolley and causes damage.
The trolleys themselves are designed so that if you take your goods off the wrong end first your other boxes fall off causing damage.
There are no step ladders and these would be very helpful as the units themselves are tall but without a step up cannot be reached.
All in all a very pleasant experience and one I would repeat if I needed again in the Kennington area.
Ann D.
Hello, thank you for taking the time to give us your feedback. We're glad to hear you appreciate our staff and services. Our staff members take pride in looking after their facilities, maintaining them to very high standards. We have passed your concerns on to the Store Manager who will be looking into your remarks in more detail. We hope you're having a positive storage experience at Shurgard and thank you again for sharing your valuable feedback.
4/06/2018 6:50:39
Anonymous
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Recommended storage in South Croydon

Polite, efficient and friendly staff.
Made to feel valued and welcome on each visit.
First time using a storage company but everything explained well and given time to consider all storage options.
Can't compare to other storage companies but based on this experience would definately recommend and use again.
Anonymous
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Very professional service
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top quality service n customer care

The gentleman at the reception was very professional and pleasant, the information given was clear n the service prompt. He made a very stressful day easy to manage.
The facilities are well cleaned,the entry system and storage are secured.
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The lady at the office was very nice and helpful,one thing nobody was told about the additional charges,instead £41 paid £107😱
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excellent service - friendly and helpful
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Good
Anonymous
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Service received from the team at the Romford branch was excellent. Very welcoming, informative and polite.
Great chaps!
Anonymous
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100%

The customer service was excellent and the staff was friendly
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Stop emailing me

Storage unit & staff were great. The many many emails insisting on a damn review are really irritating.
Ann D.
Hi. Glad to hear you appreciated our staff and storage facility. We will unsubscribe you from the mailing list. We hope you're having a positive storage experience at Shurgard and thank you for choosing Shurgard. 1/06/2018 6:53:22
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Excellent service
Anonymous
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The manager has a brusque manner that does not come across as efficient, it comes across as rude. He needs to be more friendly and helpful. The emergency contact is on a tiny sticker so very difficult to find. I wanted to report both flooding and open pedestrian and exit gates last week but did not know how to at the time. The number should be on a large sign on the office door.
Ann D.
Hello. We know that using storage often comes at times of change in people’s lives. Our staff are sensitive to this, treating each customer as an individual. We are sorry to hear you did not feel appreciated and will share your feedback with the store team. Thank you for your valuable feedback on the emergy number, we will pass that on to the stores. 
1/06/2018 6:59:03
Anonymous
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Excellent manager

The online manager, did everything he could to make our move into storage very smooth. We had a few emergencies but he took them all in his stride.
Anonymous
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Easy to use

Does the job. Thank you. Toilets need to be kept cleaner though.
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Informative

They were very helpful and informative, My name is Brian by the way!
Anonymous
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Secure. Clean environment. Helpful staff.

Place is clean. Access straightforward and secure.
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Competent service

Professional service in showing my wife and I the range of storage units available and matching our needs to correct size. Very competent staff and feel secure with the information given and advice.
Anonymous
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Excellent service

Very impressed by Kia who was helpful and patient in explaining the various units available. The facility is clean and secure.
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So far so good, easy to arrange, easy to access although very secure pleased with the service and the unit.
Anonymous
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the two young men on duty were very helpful
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professional, patient, understanding, helpful. gold star.
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The employees were all so nice and easy to talk to. This was my first time buying a storage space and I would have never imagined it to be so easy straight to the point. I was very happy with the service
Anonymous
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Safe and I have to be out of
Anonymous
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Excellent

The guy that attended to me was very pleasant, polite and professional.
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Always excellent service

Always excellent service. Staff are very professional and courteous, which is greatly appreciated.
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Great customer service, very fast and polite.
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Very helpful and friendly

I would definitely recommend using Shurgard Alperton Park Royal, the staff were friendly, helpful and very detailed with their explanations and willing to answer the questions I had, great customer service.
Anonymous
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Great experience...

Excellent customer service given by Mandy.The whole process from signing the contract to actual moving in the unit went very smoothly.Everything was done very proffessionly.Yes, I would 100% recommend this place.
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Had the best customer services with a smile and profecional attitude.

Thank you to Hussain for all support in a short notice for accommodating me with best deal .

And also thank you Amy for her best smile and for her professionalism.

And Rory thanks for changing my contract at the last minute when I need it on that day .
Anonymous
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stafff veery helpfull.

helpful and informative staff.
Anonymous
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Unhappy customer

For you to inform your customers from the beginning they are unable to move out onna selected date and they must purchase a lock from yourselves to lock there storage unit.

I was quiet unhappy when I got down to the storage unit, (being 9months pregnant also) to find this information out as I asked more than once the items of documentation I mentioned is that enough is anything else required of myself to get into my storage unit.
Ann D.
Hello, thank you for taking the time to give us your feedback. At Shurgard we take protection seriously. That's why all storage units require a secure cylinder lock which can be purchased in the store. The lock is also unique - so you are the only person with access to your storage unit. Sorry to hear you weren’t informed of this.\nThere is a two week notice period for cancelling your contract with Shurgard. The notice must contain your name, your unit number and the date of cancellation. Thank you for your understanding and for choosing Shurgard.
14/05/2018 6:45:23
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Very good customer service and professional
Anonymous
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Fantastic staff. Very accommodating. Very conveniently situated.

I have used them very often and have had no problem with my storage needs. I have recommended them to all my friends.
Anonymous
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Very efficient and helpful service

We were very well looked after by the manager on duty who dealt with all our transactions with efficiency and flexibility
Anonymous
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Shurgard is good

I found it very easy to arrange the storage unit and the staff are very helpful. Great location and access from 6am-11pm.
Anonymous
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Good service so far - first month

Staff were friendly - storage easy to use so far.
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Cheerful friendly and efficient staff

Explained everything clearly, calmly and professionally, were helful with advice and overall a very pleasant experience
Anonymous
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I would love to give 5 stars as the service at the actual warehouse was very professional, efficient and helpful. However, booking the storage was not the case. I had to call several times, I was told I would be called back and when finally through to someone I was told I could not book because they could only reserve 15 days in advance and would call me back .....which they never did. I also booked using the promotion available at the time and was told that they could not guarantee the promotion due to the period required being longer than 15 days. This was not stated on the website.
However, the final person I spoke to on the phone was also helpful with my booking and dates needed.

Check in was very smooth. The warehouse lights were not working on my floor and my storage room was very far down a very dark hallway. I did not feel comfortable with this.
Ann D.
Hello, thank you for taking the time to give us your feedback. We're sorry to read you've experienced difficulties with booking your storage unit and weren't called back. If there is anything we can still do for you, please email your customer ID and phone number to info@shurgard.co.uk so we can look into this. We hope you're having a positive storage experience at Shurgard and thank you for sharing your comments.
8/05/2018 6:51:53
Anonymous
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Excellent staff

Excellent service from staff. Pity the centre is not accessible for 24 hours.
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A very well priced storage facility with very friendly and helpful staff.

Staffs are very polite, friendly and helpful.
The reason why I've give 4 stars instead of 5 stars is because I was initially given an odd shape room whilst I was expecting a rectangular room as advertised. This has now been sorted.
Anonymous
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5 stars purely way branch
Anonymous
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Easy to sort & get the unit :)

Very pleasant & helpfully young lady on reception - took me straight away to look at a selection of units & gave me all the costs & options.
Sorted paperwork & ‘move in’ date then job done - got a personal lock & keys & entry security code with access times .... all in all very easy to set up :))))))
Anonymous
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Precious is awesome

Precious the customer service lady was amazing she's wonderful give her a raise!
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Very easy to use units and helpful staff

I recommend as units are very easy to use
Anonymous
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Was really handy for me

Everything was nice and easy and it’s only just around the corner
Anonymous
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I have heard so many good reviews about Shurguard however on one particular day in Kennington branch, I did find one of their staffs very rude.

I have since then try to avoid her because I do not want any confrontational.

I intend to report this in the right channel by getting in touch with the customer service.
Ann D.
Hello, we are sorry to hear you didn't have a positive experience at Shurgard Kennington as many customers find our staff to be helpful and professional. We will make sure to pass your feedback on to the team. Thanks again for choosing Shurgard. If you would like us to contact you, please email your customer ID and phone number to info@shurgard.co.uk.
8/05/2018 6:42:23
Anonymous
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Huge mess up in booking our unit which resulted in having to leave all our stuff in the car parking area overnight. No assistance, no apology, not even a word of sympathy. No emergency number to call. Very very poor customer service with no one accepting any form of responsibility.
Ann D.
Hello, thank you for taking the time to give us your feedback. We're sorry to read you've experienced difficulties with booking your storage unit. If there is anything we can do, please email your customer ID and phone number to info@shurgard.co.uk so we can look into this.
8/05/2018 6:40:02
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Very professional company
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Exceptional Service!

The staff were very friendly and detailed in explaining service offered and costs. Very professional and helpful! Would highly recommend.
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Great service would definitely use Shurgard again.

The lady I saw was friendly and helpful and went through everything making the process smooth. A real credit to your organisation.
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Service was fast and efficient, everything was explained well and I fully understood how the storage worked.
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