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Shurgard's customer reviews

Customer reviews

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75
391 reviews
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98 reviews
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12 reviews
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18 reviews
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Feedback
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Great staff. A very friendly and helpful reception. We were taken to the location of the locker, shown how to operate the lock and given advice about the best way to store our belongings. A very good experience and great location in the centre of Reading, I would recommend Shurguard
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Very helpful at five ways Sth.London.
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Very helpful and welcoming. We were well informed of the terms and conditions etc. Shown how to use the access gate and entry systems and to our lock up.
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The staff member who advised and support was very patience, friendly and professional. I had loads of question but I was served with kindness and that means a lot to me. Your customer service beats all other self storage companies Advice: trollies are a bit hard to manage for 1 person
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service is very good excellent
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People were very helpful over the phone when I was looking for quotes. However there were a few issues. The first was that I had been advised by my moving surveyor as to how much space I needed for the storage, but the shurgard person on the phone insisted that I give them a list of my furniture so that they could advise me on the correct size. They then advised me to get a much larger unit. I am glad that I insisted on sticking with my original size as everything fit easily and the larger one would have been a waste of my money. The second issue was that I directly asked if I would need to purchase a padlock and was told that this was all included, then when I went to sign my contract and get access to my unit I was told that I would have to pay extra for a lock. On the day of signing my contract, the office was very busy, but the employee in the office was very helpful, and apologised that I had to wait a while to be served, which is all I can really ask for as I could see that she was working very hard. The unit itself is well laid out with a large door, making it easy to get everything in and out. One small thing - the lift door closes quite quickly if you taking things in and out and there is no way to keep it open whilst you are loading/unloading it.
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Simple, well priced, good access, helpful staff
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Richard was excellent. Price was good. Easier to get to traffic wise than Big Yellow!
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I found the member of staff very helpful n polite
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Was acknowledged and served in a cheerful and professional manner. Thought we had a problem which turned out to be our own misunderstanding but was dealt with in a helpful way and patiently
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Really helpful and friendly guy. He was organised, efficient and very pleasant to deal with. A great representative for your company!
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From the moment I contacted Shurgard by phone, I have been very impressed by the exceptional standard of customer service the company provides. It was this exceptional customer service which made me take out a contract with the company. The exceptional level of customer service has continued: when I went to finalise the contract and collect the keys to my storage unit, I found myself running late, yet the staff at the Greenford site kept their office open for 20 minutes after it was due to close to make sure that I could collect the keys. This saved me an incredible amount of inconvenience. It was Outstanding. Shurgard is a great company!!
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Excellent storage facility, great staff, very helpful
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Wonderful staff and very helpful.
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Good service nice space
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This was my first visit to the unit since signing my contract and it was not a positive experience. I found the following: 1. Absence of trolleys at the branch when we arrived. Luckily a kind stranger lent us there's for a short period. If not, it would have involved carrying heavy boxes and increased the time spent moving my items into my unit. They also told us something very concerning - that the lack of trolleys was due to other customers keeping them in their storage units. If this practice is indeed happening, then Shurgard need to implement a system to stop this. 2. Intercom to front desk either not working or being ignored. We had to go back outside and walk around to the front desk to get the help we needed. On mentioning this to the front desk staff, they simply said that they were there 'covering' for the usual staff and didn't seem at all concerned. I had to ask them to pass this information onto the regular branch staff. Although I have no confidence that this was done. 3. Very poor signage after stepping out of the lift. I thought that my unit was on the 1st floor, however, upon stepping out of the lift on this floor I could see no signage for unit's numbered in the 3000's - only those numbers for 4000. This made me believe that I was on the wrong floor. I went back into the lift and tried the second floor but was unable to access. At this stage I realised that my unit had to be on the 1st floor and set about trying to locate it. After some wandering we managed to come across unit numbers in the 3000's and eventually found it. The lack of adequate signage in that part of the floor led to confusion and wasted time. All in all my first experience of Shurgard was far from satisfactory.
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Super friendly staff, excellent service, fast turn around time. Good price too and new and clean facilities. Thank you
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Just very good service
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nknk;
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Very good location and the service received from the staff was very professional indeed.
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Overall very pleased with service storage facility clean staff very helpful and professional My only observation would be to have 24/7 access
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Great offer for new customers. The space was bigger than expected. The process was easy
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Would have got 5 stars for the staff but when there was no trolley for me at the weekend I was waiting for one to be free. Simply not enough at the weekends
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Excellent
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I wasn't particularly happy with the female staff who was on duty. I found her rather abrupt and patronising. She said she could only show me one storage and it was the worst. I refused it. She reluctantly showed me another which l accepted. I told her l would be moving in my stuff that night. She asked if l had my old key and l said yes
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Helpful staff, well explained,
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The gentleman who showed me around the building was very courteous and informative. The service so far has been exemplary
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Helpful staff, very good facility, easy to use and secure.
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Very good service, clear answers and ideal for my needs!
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Extremely helpful, efficient, were willing to show us what our proposed storage looked like, walked us around the property, advised us on our best options for what we wanted.
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Brilliant service... Silvado at the Putney branch is the most helpful person I've met!
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Excellent service, good access and very secure. I am impressed. Discovered today though that the toilet door doesn't lock
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Booking was excellent. However when it came to collecting the code, it wouldn't work for the first day or so, wasting much of our time that we had available to move our stuff. We spent a lot of time waiting for the representative to open the office and get us temporary codes.
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Great customer service
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Great service to set up my storage requirements. My criticism would be that there are not enough trolleys (only 6-7) for such a big storage facility.
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Have problems with the access on many occasions a big let down for my business and no compensation granted.
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Really friendly, helpful staff. Made the whole experience very straight forward and simple.
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Hi, The staff were very friendly and helpful, allowed me time to look at different units and make up my mind which one was best for my needs.
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BECAUSE I WAS NOT INFORMED THAT YOU ARE NO LONGER 24HRS SERVICE
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The shurgard self storage have very nice and hopefully customer service
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Excellent service and a zesty interaction. Your employee was able, knowledgeable and knew his job well. Made us feel welcomed straight away!
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Excellent personal customer service, easy to use, well explained. Quick responses to all queries online
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Kia was very nice and helpful! Clean facilities, love the access hours.
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staff are great
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Very reliable service
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Fantastic service, polite, helpful, professional and informative, with courtesy
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Profesional and very helpful staff !!
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The young man who dealt with us was extremely nice, polite and very informative. This is about the 4th time we have used you and have always had the same service.
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A good self-storage. Reasonably priced, secure and easily accessible. The customer service is also efficient and pleasant. We were happy to have chosen Shurgard. It was the easy part of our house move.
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It is clear and quick service for clients in needs of extra storage space. Thank you for having you close in my area.
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Customer service was really good and storage facility was exactly on point
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get service very easy to do and moved stuff in that day
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Had no problems from beginning to end so I rate highly. Staff friendly and helpful.
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This is my first time of being with them and has not been long with them. so for the short time experience,there service are good.
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Staff were very helpful and accommodating.
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So far I've been very pleased with the service from the staff. Found them very helpful and reassuring.
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5 good
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We were trapped in the building with our things in there and 11.05 doors locked. We called engineers and it took over an hour of promises that they would call back but no one EVER called back. Disappointing.
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Telesales and reception
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The fella that dealt with me was brilliant and the facilities are perfect cheers
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Too much time is taken up by filling out the form and send registry
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No indication of car parking for customers. In general apart from the mentioned item the service was great. Customer service was thorough and very informative.
Disorganised staff, one lift out of service, no trolleys available, paperwork misplaced and key pads not all working properly.
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The service from all staff was excellent. However, sometimes you had to wait.
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great
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Good customer service when signing up for my storage unit. Everyone in the office was extremely helpful.
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The service is excellent
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Staff were very good explained everything and friendly
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No comments
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Was not treated right.Left me frustrated ,unhappy ,Confused and were not bordered.
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Good service and value for money plus clean and easy storage
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The employees are excellent, helpful and experienced.
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Excellent service, well informed staff, fully prepared to go that bit extra
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The service was very helpful finding the best and most economical solution and I am very happy with the storage space which is clean and dry and easily accessed. I was also very grateful to receive some help lifting heavy boxes into my car Yes I certainly recommend this branch of Shurgard.
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Amazing customer service from the staffs
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I had a horrible experience on the day of my check in.
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Everything you'd expect, easy and convenient.
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Friendly helpful staff, we were able to get all our storage needs sorted within a matter of minutes. Takes the stress out of moving
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The person who assisted me at South Croydon was very helpful and had even tried contacting a manager to get the situation rectified. However I am not happy with my booking in general. I had phoned from abroad the previous week and made a reservation for the special offer. Apparently I had been diverted to another center where a trainee handled the call and made a mess up. When I got to South Croydon they did not have a special offer and my booking had been made for Purley Way instead, which was around another 4 miles away. Furthermore the unit booked was on the 4th floor way to the back of the building. I had over 2 large vans of furniture to move and it would have taken hours on a trolley via a small lift one piece at a time. Since the van was already loaded and I did not have time to look around for alternative storage facilities at 3.00 pm on a Saturday afternoon, I had no option but to pay the full price at South Croydon. I suggest that if these are the kinds of unit that are on special offer, it should be made clear to the client when the booking is being made. And infact it would be useful if a map indicating the unit was sent with the confirmation.
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employee at the premises was very nice, informative and patient. very lovely service. Also happy with the price and unit size. clean premises aswell
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Excellent customer service and very friendly, informative staff. would definately reccomend and use again. Security excellent.
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Love the security of the whole compound,great price too with friendly and helpful staff
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sorted out a new storage room quickly and easily, perfect size, great staff, very good value for the first month
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They were clear and helpful with their advice and their service. Helping us to make the right choice for our storage needs.
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Prompt service and the staff on duty that day was very helpful and even gave me a good advice re dumping site and waste disposal
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Convenience security ease of use ....
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The gentleman who helped me and checked me in was very professional and informed me of the whole procedure as I had never used this services before and didn't know what to expect. Please pass him compliments for a job very well done!
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Really great service. Went through everything in detail.
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Great service called me back arranged everything over the phone payment done and next day I had access to the room. Just one negative you will need to buy a specific lock and cant use any.
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Clean, organised, useful. Helpful staff. Easy to use - early till late.
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both members of staff were very friendly and helpful providing us with the best solution to suit our needs and budget requirements. We were shown lots of different storage units until we found one that was suitable for us.
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First time user, so far ever thing has been good. Very happy and team were very helpful. Got first month on special offer but the dates were not flexible sense lost a weeks storage.
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Great service, nice and clean facilities. I was a little misled by one of the Shurgard employees but altogether it was a great service at a great price (£1 promotion, including insurance and something else which I've currently forgotten, came to under £27 for a month's rental of 90sq ft - bargain!
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good service yet a long wait
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Dan and James are polite,knowledgable staff. they supplied me the ideal size direct access unit to make my life as easy as possible. will recommend shurgard to my friends and family.
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Very helpful staff, well lit and ventilated units. Would use again..definitely recommended
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Awesome
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Very help full and informative staff
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Kind employees. Don't try to do hard sale and no minimum contract for the one pound deal.
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Customer service perfect. Access to the unit is easy.