Our people live and breathe customer service. They’re ready to help like no others in the storage business.
All our staff are highly knowledgeable about everything to do with self-storage – from storage units and storage facilities to safety and security. That’s because we invest time and effort in training and developing our employees, making sure our customers have truly positive experiences.
We know that using storage often comes at times of change or stress in people’s lives. Our staff are sensitive to this with their calm, friendly approach. They understand every customer’s situation is unique.
‘Moving house can be stressful but Shurgard made it so easy to secure a storage unit. Staff were helpful and on hand for any queries I had. I would definitely recommend.’
---Customer at Neasden store
‘I had a very pleasant experience with Shurgard. The gentleman who helped me into the unit was courteous and professional, helping with whatever questions I had. Having to pack all your belongings and be in between homes can be a very stressful experience, it’s nice to know your personal belongings are safe and well looked after.’
---Customer at the Camberley store
‘I enjoy working at Shurgard knowing everyday I am going to meet my customers and help them through their life-changing situations. It's always great to see them leave the store with a happy feeling.’
---Manager at Shurgard Kennington
‘I have always loved helping people and working at Shurgard means just that. Customers often arrive at Shurgard with a lot of questions and it's nice that I could help answering them.’
---Manager at Shurgard Woolwich