Shurgard is always available to give professional advice to its customers regarding the best self storage solution. Below is a list of questions which are frequently asked by individuals and businesses enquiring about our services. We have provided answers to these questions here. However, should you have more questions please don’t hesitate to contact us.
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What is self storage?
Self Storage is a service that offers both domestic and business users access to an individual secure storage space. The storage rooms Shurgard offer are secured, clean, dry and are accessible - free of charge - using a personal access code and key, 7 days a week. Shurgard strives to offer a solution to meet the customer’s need in each situation.
Read more about our solutions for domestic storage or about our storage units for businesses.
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Who is Shurgard Self Storage?
Shurgard Self Storage is part of Public Storage, an international company listed on the New York Stock Exchange. Shurgard UK is an active member of the Self Storage Association and is striving to meet the highest industry quality standards.
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What kind of security is there?
All our stores are monitored by security cameras placed in strategic locations. You are the only one with access to your room, which is locked with a specifically designed lock owned by you. The lock is unique and only you hold the keys. You use a personal electronic access code to access the premises.
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How much space do I need?
We suggest you use our online size estimator to determine the size that fits your need. You can calculate this based on the size of your home, the vehicle size you will use to move your belongings or number of boxes that you need to store. If you are unsure, our well-trained store managers can help you determine the right size. Click here to calculate the space you need.
Moverover Shurgard Self Storage offers a range of unit types:
- self storage units for domestic storage
- storage space and units for businesses -
What is the minimum rental period? Is there a maximum?
The minimum rental period is one week. You can store for as long as you want, there is no maximum rental period. Contracts are automatically renewed on a monthly basis.
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How quickly can I move in?
You can move in on the same day as you make your enquiry (during office opening hours) providing that you have the relevant documentation needed to complete and sign your contract. Two forms of ID are required one of which must be a photo ID (passport or driving licence) and a utility bill less than 3 months old. Payment of a deposit and the first invoice must be made prior to moving in. Please check with your store team.
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Can you help me with my removals?
Yes. We have partnerships with recommended local removal and van hire companies. We will be happy to refer you to them so you can make your own arrangements. Please ask you store team for more information.
You can find more details about our services:
- services for domestic and furniture storage
- services for business storage at our storage facilities -
What does it cost?
The cost of a storage room depends on the size you need. We suggest you use our online size estimator to determine the room size that fits your need. Select your preferred store on the store locator to request a price quotation. Our store manager will get back to you with a tailor-made solution.
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Are there additional costs?
There is a one-off registration fee at the time of the move in. You will also be asked to pay a security deposit that is equal to one month’s rental. This deposit is not required if you sign up for direct debit payment. The deposit will of course be returned to you at the end of your contract, if applicable. You will be asked to purchase a custom made lock which has been designed to provide the highest security for your belongings. Please note that insurance for your stored goods is not included in the rental rate.
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How does the £1 promotion work?
The £1 promotion is only valid at selected stores on selected units and is subject to availability. When a customer rents a promotional unit, he will pay £1 for the first month’s rent and the full rent for each following month. This does not include insurance, the cost of the security lock and the registration fee.
There is no minimum stay required to benefit from the promotion. It is however limited to one storage unit per customer per storage centre and it cannot be combined with other promotions. -
What about insurance?
Your goods must be insured whilst in storage. Shurgard offers a tailor made customer goods policy provided through our broker Marsh and leading insurer Avero. Please ask your store team for more details.
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How can I buy packing material?
Shurgard offers a wide range of moving boxes, bubblewrap, tape and other packing materials. These can be purchased at all the Shurgard stores during our office opening hours. Click here to find one of our self storage facilities in London or the Thames Valley.
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How can I pay?
Initial payment must be made by credit or debit card. Further payments can also be made by direct debit or cash. Once a customer, you can also create your personal account on www.myshurgard.co.uk and pay your invoices online.
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When can I access my storage room?
Our customers benefit from extensive opening hours. Access is free of charge at all our stores, normal access hours to your storage room are from 6am until 11pm, 24 hour access is available on request. Please contact the Store Manager for any additional information on access hours. Click here to find the office opening hours of our stores.
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Can I move to another room if I need more or less space?
You are welcome to move to another room at any time as your requirements change.
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How do I cancel a lease?
We require a minimum of 14 days notice to vacate your unit. On completion of your move out a cheque refund will be processed within 20 days for the initial deposit, if applicable, along with any rental and insurance that is not used. Notice must be given in writing, either by fax, post or e-mail.
