Safety Notices

How to use self-storage

As a new Shurgard customer you will have to choose a personal access code consisting of 8 digits, where applicable. To enable you to operate the keypads throughout the facility and to access your unit, please proceed as follows:

1. ACCESS

1 push (*)

2 enter your 8 digit personal code (your code is strictly personal)

3 push (#)

In case of an error message, try again or push the call-manager button for assistance during office hours. At all other times only use in emergencies.

2. UNIT ACCESS

Each Shurgard unit is secured with a purpose-built locking system allowing insertion of your personal cylinder lock or padlock (where advised). Each customer receives a minimum of two keys per lock. Use your key to unlock your unit and slide the latch to open it. For roll-up doors make a small downwards movement with your foot on the roll up door handle while sliding the latch of the lock.

Safety notices

Shurgard Self Storage is committed in ensuring the safety of its customers. To achieve our aims, please read and understand the following Safety Guide.

ENTRY GATES – where applicable

  • Always make sure you enter your personal access code on entering and leaving the storage centre, as this will help us in the event of an emergency.
  • The gate will open once your code has been entered. If you receive an error message please re-enter the code. In an emergency press the “call manager” button.
  • If the gate closes before you enter the site, please enter your code again.
  • Always ensure the gate area is clear when entering or exiting the site.

FIRE PROCEDURES

  • The fire alarm in this building is a continuous siren. On hearing the alarm please evacuate by the nearest possible route.
  • Do not use the elevators.
  • In the event of an emergency during office hours you will be asked to leave the building immediately. Please assemble at the office entrance to enable us to be sure everyone is accounted for.
  • Fire exits are situated throughout the building and are clearly marked. Please do not block these exits with your goods and leave them clear at all times.
  • Please familiarise yourself with your nearest exit route.
  • Please follow instructions from store personnel or the emergency services.

INTERCOM – where applicable

  • In an emergency please press the “call manager” button. This will be answered by store personnel during office hours.
  • Out of office hours the “call manager” button will be answered by our security company. Please be aware this may take a few moments to be answered
    (The maximum response time is 3 minutes)
    (The normal response time is 0 - 3 minutes)

LIGHTING

  • Lights inside the main building are designed to come on if there is movement in the aisles. They will remain on for approximately 15 minutes.
  • If the lights switch off whilst you are in your unit, please step into the aisle to reactivate them or push the appropriate button.

ELEVATORS

  • You will need your access code to operate the elevators, where applicable. Ground floor units are on button 1, first floor units on button 2, second floor units on button 3 and so on.
  •  If you are unsure of your floor number please see facility staff during office hours.
  • In the unlikely event of a lift breakdown, please press the “call manager” button for assistance.
  • In the event of an emergency do not use the elevators.

TROLLEYS

  • Trolleys are for the use of all customers. Please do not leave them in your unit.
  • Do not ride on the trolleys or allow children to use them.
  • Be careful not to overload trolleys.

LOADING AND CAR PARK AREAS

  • Please keep your speed to a minimum in the driveways, below 5mph at all times.
  • Only park in the designated areas.

INSIDE THE FACILITY

  • Please do not leave children unattended.
  • Storage units are made of sheet steel and whilst every effort is made to ensure they are safe, caution must be exercised at all times.
  • Stack your goods safely with heavy items at the bottom. Items should be stored and stacked in such a way that they are not likely to fall and cause injury. Do not place items against the sides of the unit. Exercise good common sense and consideration when stacking and manoeuvring items. Shurgard  will accept no responsibility for injury caused by unsafe actions on the part of customers.

SUSPICIOUS CIRCUMSTANCES

  • If you notice anything unusual or suspicious please notify a member of staff immediately.

FIRST AID BOX

  • A first aid box is kept on site. Please see facility staff if required.

Insurance

We recommend that goods are insured whilst in storage. Shurgard can offer a policy that is suitable for goods held in storage. Please contact your local store team for further information.